WO2018227932A1 - 订单处理方法和装置 - Google Patents

订单处理方法和装置 Download PDF

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Publication number
WO2018227932A1
WO2018227932A1 PCT/CN2017/118782 CN2017118782W WO2018227932A1 WO 2018227932 A1 WO2018227932 A1 WO 2018227932A1 CN 2017118782 W CN2017118782 W CN 2017118782W WO 2018227932 A1 WO2018227932 A1 WO 2018227932A1
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WIPO (PCT)
Prior art keywords
order
delivery
suspended
allocated
orders
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PCT/CN2017/118782
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English (en)
French (fr)
Inventor
咸珂
崔代锐
徐明泉
黄绍建
陈进清
杨秋源
饶佳佳
Original Assignee
北京小度信息科技有限公司
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Publication of WO2018227932A1 publication Critical patent/WO2018227932A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06316—Sequencing of tasks or work
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0835—Relationships between shipper or supplier and carriers
    • G06Q10/08355—Routing methods

Definitions

  • the present disclosure relates to the field of Internet technologies, and in particular, to an order processing method and apparatus.
  • O2O Online To Offline
  • the dispatching system assigns an order to a delivery personnel based on a certain scheduling policy, and the delivery personnel completes the delivery of the order.
  • the delivery personnel Based on the current scheduling strategy, after the order is assigned to a delivery person, the delivery personnel generally need to complete the delivery. However, various factors may occur during the actual distribution process, so that the delivery personnel cannot complete the delivery of the order in time. For example, the consignee of the order cannot receive the goods in time, for example, the delivery personnel deliver the delivered items to the consignee. However, the consignee cannot be contacted, or the consignee is not here to receive the goods.
  • the delivery staff will often skip this order and give priority to subsequent orders. However, this will lead to a significant increase in the delivery time of the current order, affecting the performance evaluation of the delivery personnel. At this time, the increased delivery time is caused by the consignee and should not be counted in the actual order. Delivery time.
  • the embodiments of the present disclosure provide an order processing method and apparatus for improving the statistical accuracy of an order delivery time.
  • an order processing method including:
  • the order is marked as a pending order
  • the hangability review is performed on the order according to the delivery information of the order corresponding to the order suspension operation, including:
  • the delivery status of the order is the picked-up status
  • the position of the delivery person within the preset time period matches the delivery address of the order.
  • the method further includes:
  • the method further includes:
  • the method further includes:
  • the method further includes:
  • the number of the suspended orders is N1, N1 is an integer greater than 1, and the distance between the receiving address of the suspended order and the pickup address of the pending order is combined. Determining the degree of matching of the to-be-distributed order with the delivery personnel, including:
  • the degree of matching between the to-be-allocated order and the delivery personnel is determined by combining the distance between the delivery address of the M1 pending orders and the pickup address of the to-be-allocated order.
  • the number of the orders to be allocated is N2, N2 is an integer greater than 1, and the distance between the delivery address of the suspended order and the pickup address of the to-be-allocated order is Determining the degree of matching of the to-be-allocated order with the delivery personnel, including:
  • an order processing apparatus including:
  • the auditing module is configured to, in response to the order suspending operation triggered by the delivery personnel, perform a suspendability check on the order according to the delivery information of the order corresponding to the order suspending operation;
  • Adding a tagging module configured to mark the order as a suspended order if the review passes;
  • a timing module configured to suspend timing of the delivery of the suspended order.
  • the above-mentioned order processing apparatus includes a processor and a memory for storing a program supporting the order processing apparatus to execute the order processing method in the above first aspect, the processor being configured to use Executing the program stored in the memory.
  • the order processing device can also include a communication interface for the order processing device to communicate with other devices or communication networks.
  • an embodiment of the present disclosure provides a computer storage medium for storing computer software instructions for use in an order processing apparatus, including a program for performing the order processing method in the first aspect described above.
  • the order processing method and device provided by the embodiment of the present disclosure may trigger an order for the order that is received by the delivery personnel, if the delivery personnel cannot complete the order in time due to the consignee's reason during the delivery process.
  • the operation is equivalent to requesting to suspend the delivery of the order.
  • the server responds to the order suspension operation, and suspends the order according to the relevant delivery information of the order corresponding to the order suspension operation, that is, the necessity of suspending the order is checked to avoid arbitrarily suspending The phenomenon of the order. If the order passes the suspendable audit, the server marks the order as a suspended order, and the suspended order can be considered as being in the completed state. At this time, the timing of the delivery duration of the suspended order is suspended. To avoid the delay time caused by the consignee's reason to be included in the delivery time of the order, which improves the statistical accuracy of the order delivery time.
  • Embodiment 1 is a flowchart of Embodiment 1 of an order processing method according to an embodiment of the present disclosure
  • Embodiment 2 is a flowchart of Embodiment 2 of an order processing method according to an embodiment of the present disclosure
  • FIG. 3 is a flowchart of Embodiment 3 of an order processing method according to an embodiment of the present disclosure
  • Embodiment 1 of an order processing apparatus according to an embodiment of the present disclosure
  • FIG. 5 is a schematic structural diagram of Embodiment 2 of an order processing apparatus according to an embodiment of the present disclosure
  • FIG. 6 is a schematic structural diagram of Embodiment 3 of an order processing apparatus according to an embodiment of the present disclosure.
  • FIG. 7 is a schematic structural diagram of a server according to an embodiment of the present disclosure.
  • first, second, third, etc. may be used to describe XXX in embodiments of the present disclosure, these XXX should not be limited to these terms. These terms are only used to distinguish XXX.
  • the first XXX may also be referred to as the second XXX without departing from the scope of the embodiments of the present disclosure.
  • the second XXX may also be referred to as the first XXX.
  • the words “if” and “if” as used herein may be interpreted to mean “when” or “when” or “in response to determining” or “in response to detecting.”
  • the phrase “if determined” or “if detected (conditions or events stated)” may be interpreted as “when determined” or “in response to determination” or “when detected (stated condition or event) “Time” or “in response to a test (condition or event stated)”.
  • FIG. 1 is a flowchart of Embodiment 1 of an order processing method according to an embodiment of the present disclosure.
  • the order processing method provided by this embodiment may be executed by an order processing apparatus, and the order processing apparatus may be implemented as software or implemented as software.
  • the order processing device can be integrated in a device on the side of the logistics dispatch platform, such as a server. As shown in FIG. 1, the method includes the following steps:
  • the order may be suspended for review according to the delivery information of the order corresponding to the order suspension operation.
  • the server provides the authority for the delivery personnel to perform the suspending operation on the order, which may be embodied by adding a pending order operation item to the delivery client of the delivery personnel.
  • the hang of the order can be triggered by clicking the pending order operation item.
  • the meaning of the suspension for an order can be understood as temporarily stopping the delivery processing of the order, which is equivalent to temporarily ignoring the order from the current uncompleted order of the delivery personnel, temporarily The order is considered completed.
  • the uncompleted order refers to the order that has not completed the delivery, that is, the server has not received the order confirmed by the delivery personnel to confirm the receipt instruction. Because in the normal delivery process, if the delivery personnel send the item corresponding to an order to the consignee, after the consignee receives the goods, the delivery personnel will trigger the confirmation receipt operation on the delivery client interface, so that the delivery client A confirmation receipt indication for the order is sent to the server so that the server determines that the order has been delivered.
  • the uncompleted order may include an order that has been placed but has not yet been picked up from the pick-up address, and an order that has been picked up but not yet delivered to the shipping address has been sent to the shipping address but The consignee has no order to receive the goods, and so on.
  • the delivery personnel can be given the right to suspend the order, in actual application, it is not that the delivery personnel perform a suspend operation on the pending operation of any of the currently corresponding uncompleted orders. Therefore, in this embodiment, in order to prevent the delivery personnel from arbitrarily triggering the suspension operation on the order, the statistical accuracy of the delivery time of the order and the distribution process of the current unfinished order of the delivery personnel are adversely affected, and the order triggered by the delivery personnel is required. Whether the order for the pending operation is hangable for review. Optionally, the order may be suspended for review according to the delivery information of the order corresponding to the suspending operation.
  • the order status of the order is the pickup status; and the position of the delivery person within the preset time period matches the delivery address of the order; and there is a communication record indicating that the delivery person has communicated with the consignee of the order.
  • the above condition is simply: if the delivery person has obtained the item corresponding to the order from the pickup address of the order, and has already sent the item to the delivery address, the consignee has been contacted, but the consignee The goods could not be received in time, indicating that the order could not be completed in time because the consignee could not receive the goods in time, then the order was an order that could be suspended.
  • the corresponding delivery status option is triggered on the delivery client, so that the server can obtain the current delivery status of the order, wherein the delivery status of the order may include, for example, the delivery status. Single status, picked up status, confirmed receipt status, etc.
  • a positioning module may be provided for realizing the location of the delivery personnel, and the delivery client may report the location of the delivery personnel to the server at regular intervals. . Therefore, the server matches the plurality of locations of the delivery personnel received within a certain period of time, for example, within 5 minutes, respectively, with the delivery address corresponding to the order, and if the matching result indicates that the plurality of locations are all near the delivery address, It means that the delivery person has arrived at the delivery address and stayed for a while.
  • a communication interface is set in the delivery client, and when the delivery personnel needs to communicate with the consignee corresponding to the order, the communication interface is triggered to achieve and receive The communication connection of the cargo owner, at the same time, a communication record is generated in the delivery client, and the communication record can be reported to the server.
  • the delivery personnel can also communicate with the consignee by means of a normal telephone call, and after triggering the suspending operation on the order, load the intercepted communication record picture to the delivery client, Reported to the server through the delivery client.
  • the order for the suspending operation may be suspendable according to the credibility of the delivery personnel.
  • the credibility of the delivery personnel is higher than a certain threshold, the suspending operation triggered by the delivery personnel is considered to be Trustworthy, so that the corresponding order passes the hangability review.
  • the credibility of the delivery personnel may be determined according to the sum of the scores of the plurality of scores in a certain period of time, and the scores may include the average user evaluation score of the delivery personnel, the delivery punctuality rate, the number of complaints, and the like.
  • the order can be suspended for review according to the delivery information of the order corresponding to the suspending operation, or the order can be suspended for review according to the credibility of the delivery personnel.
  • the order is marked as a suspended order.
  • the server may mark the order with a special mark and mark the order as a suspended order.
  • the mark may be, for example, a record item corresponding to the order in the order database, or a specific field is added to the record corresponding to the order, and the value of the field is set to indicate that the order is in the The identity of the suspended state.
  • the server suspends the timing of the delivery time of the order.
  • the starting and ending time of the theoretical delivery time of the order is: the starting time of the order placing time, and the receiving time of receiving the delivery completion instruction sent by the delivery client is the ending time.
  • the timing of suspending the delivery duration of the order is equivalent to removing the duration of the order in the suspended state from the order delivery duration characterized by the above start and end time to obtain practical significance.
  • the delivery time of the order that is, the actual delivery time, thus avoiding the problem of extended delivery time caused by the consignee.
  • the server may further send a notification message to the delivery client to notify the delivery client that the order can be suspended.
  • the delivery client may mark the order as a suspended state based on the notification message, which may be, for example, placing the order in a certain location area of an interface in the delivery client, or in a specific color. Show the order, and so on. Based on this, the delivery personnel can temporarily suspend the suspended order and continue the subsequent delivery of other outstanding orders.
  • the suspension operation of the order may be triggered to be a request to suspend. Delivery of the order.
  • the server responds to the order suspension operation, and suspends the order according to the relevant delivery information of the order corresponding to the order suspension operation, that is, the necessity of suspending the order is checked to avoid arbitrarily suspending The phenomenon of the order. If the order passes the suspendable audit, the server marks the order as a suspended order, and the suspended order can be considered as being in the completed state. At this time, the timing of the delivery duration of the suspended order is suspended. To avoid the delay time caused by the consignee's reason to be included in the delivery time of the order, which improves the statistical accuracy of the order delivery time.
  • FIG. 2 is a flowchart of a second embodiment of an order processing method according to an embodiment of the present disclosure. As shown in FIG. 2, after performing step 103, the following steps may be further included:
  • the suspended tag of the order corresponding to the order recovery operation is removed.
  • the delivery personnel can perform an order recovery operation on the suspended order, thereby causing the server to respond to the order recovery operation.
  • the order is returned to the unsuspended state, that is, the pending mark of the order corresponding to the order recovery operation is removed, so that the order processing of the order is continued.
  • the timing of the delivery time may be continued after the order is resumed from the suspended state, that is, the delivery duration is restored. Timing.
  • the server receives the confirmation receipt.
  • the indicated time is T4.
  • the actual delivery duration is:
  • the delivery scheduling process for the uncompleted order currently corresponding to the delivery personnel is often involved, and the delivery scheduling process is mainly: for the current To complete the order, you need to re-plan the corresponding delivery path.
  • the delivery path not only reflects the order of order delivery, but also reflects what kind of navigation path should be completed.
  • the planning of the distribution path is often based on the principle of minimum delivery time cost or shortest distribution distance cost.
  • the specific process of the distribution path planning is not the focus of this embodiment, and can be implemented by using an existing path planning algorithm. The emphasis in the example is that when the pending order is restored, it will have an impact on the delivery order of the current unfinished order of the delivery personnel.
  • the uncompleted order corresponding to a delivery person includes order A, order B, order C, and order D
  • the order of delivery of the four orders at this time is: order A, order B, order C, order D.
  • the order B is executed by the delivery person, and the order B passes the suspendable audit and becomes the suspended order.
  • the delivery personnel will continue to deliver the order C and the order D in accordance with the order order that has been set.
  • the delivery personnel completes the order C replenishment and resumes the suspended order B
  • the uncompleted order corresponding to the delivery personnel includes order B and order D.
  • the planning process of the delivery route corresponding to the order B and the order D is triggered to determine whether to perform the delivery of the order B or the delivery of the order D first based on the minimum delivery time cost or the shortest delivery distance cost.
  • the delivery route is sent to the corresponding delivery client, so that the delivery personnel complete the order delivery based on the delivery route.
  • the suspension operation of the order may be triggered, so that the server suspends the timing of the delivery time of the order.
  • the delivery personnel can also perform a recovery operation on the suspended order, and the suspended order has been restored to the incomplete The normal state, so that the server can restore the timing of the delivery time of the order, so that the accurate timing of the actual delivery time of the order can be achieved.
  • the server ensures the overall delivery efficiency of the order by re-planning the delivery path of the current unfinished order of the delivery personnel.
  • FIG. 3 is a flowchart of a third embodiment of an order processing method according to an embodiment of the present disclosure. As shown in FIG. 3, after performing step 103, the following steps may be further included:
  • the distance between the order to be assigned and the delivery personnel is determined according to the distance between the delivery address of the suspended order and the pickup address of the order to be allocated.
  • the obtaining the order to be dispensed may refer to the server receiving a new order, that is, waiting for an order to be assigned to the delivery person.
  • the server is based on the delivery area to which the order belongs, and the delivery personnel are selected for the order among the plurality of delivery personnel corresponding to the distribution area, wherein the delivery area of the order is often available according to the order.
  • the default delivery area corresponding to the pick-up address is determined.
  • the plurality of delivery personnel corresponding to the distribution area may be determined according to the registered delivery area identifier provided by the delivery personnel in the server.
  • the delivery person mentioned in the foregoing embodiment belongs to the delivery area to which the to-be-distributed order belongs, and for convenience of description, the delivery person is hereinafter referred to as the delivery person X, thereby determining the correspondence for the to-be-allocated order.
  • the delivery personnel it is also necessary to determine the degree of matching of the to-be-distributed order with the delivery person X.
  • the degree of matching between the to-be-distributed order and the delivery person X is affected by whether the delivery person X currently has a pending order.
  • the effect is mainly reflected in the fact that it is unclear when the pending order will be restored to the normal state. Therefore, it should be preferentially assigned to the delivery person X.
  • the pickup address is in the vicinity of the delivery address corresponding to the suspended order.
  • the order is allocated, so that after the pending order is resumed, the delivery personnel can complete the delivery of the newly allocated order with a shorter delivery distance or less delivery time, thereby improving the order delivery efficiency.
  • the degree of matching between the order to be assigned and the delivery person X is determined: it is required to combine the receipt address of the suspended order with the pickup address of the order to be allocated. The distance is used to determine the degree to which the order to be assigned matches the delivery person X.
  • the degree of matching between the order to be assigned and the delivery person X is only affected by the distance between the delivery address of the suspended order and the pickup address of the pending order, then if the delivery address of the pending order is to be assigned The smaller the distance between the pickup addresses of the order, the higher the match.
  • the degree of matching between the order to be dispensed and the delivery person X may be affected by, for example, the delivery person X, in addition to the distance between the delivery address of the above-mentioned suspended order and the pickup address of the order to be dispensed.
  • the impact of other factors is affected by the weighted results of various influencing factors.
  • the degree of matching of the to-be-distributed order with the delivery person X is higher than the matching degree of the to-be-allocated order with other delivery personnel, it is determined that the to-be-allocated order is assigned to the delivery person X.
  • N1 is an integer greater than 1, that is, the delivery person X may have more than one.
  • a suspended order, at this time, combined with the distance between the delivery address of the suspended order and the pickup address of the order to be allocated, determining the degree of matching between the order to be assigned and the delivery person X can be realized as:
  • the priority may be expressed, for example, as the morning and evening of the expected delivery time. The earlier the expected delivery time is, the higher the priority is. Conversely, the later the delivery time is expected, the lower the priority.
  • the above priority may also be reflected in the order amount.
  • the higher the order amount the higher the priority.
  • the lower the order amount the lower the priority.
  • the above priority may also be reflected in the consignee service level corresponding to the order.
  • the lower priority M1 pending orders in N1 pending orders can be considered as the later recovery by the delivery personnel. Operation, returning to the normal delivery status for the order to continue the delivery, therefore, the distance between the delivery address of the lower priority M1 pending orders and the pickup address of the order to be allocated can be determined to determine the order to be allocated The degree of matching with the delivery staff X.
  • M1 when M1 is 1, that is, the distance between the delivery address of the suspended order with the lowest priority and the pickup address of the order to be allocated is determined, and the degree of matching between the order to be distributed and the delivery person X is determined.
  • M1 is a preset integer greater than 1
  • the degree of matching between the order to be assigned and the delivery person X is determined.
  • the degree of matching may be determined by the average of the distances between the respective delivery addresses of the M1 pending orders and the pickup addresses of the orders to be allocated.
  • the order in order to improve the order delivery efficiency, the order is usually assigned to the delivery personnel in the form of an order group. Therefore, the number of orders to be allocated is often multiple, that is, belong to the same Multiple orders within an order group. Assume that the number of orders to be allocated is N2, and N2 is an integer greater than 1. At this time, the distance between the delivery address of the suspended order and the pickup address of the order to be allocated is determined, and the order to be assigned and the delivery person X are determined.
  • the degree of matching can be achieved as:
  • the rule for sorting the delivery order of the N2 to-be-distributed orders may be, for example, the principle that the overall delivery distance of the N2 to-be-distributed orders is the shortest, or may be the principle of making the overall delivery time of the N2 to-be-distributed orders the least; Alternatively, it may be embodied as a principle of sorting N2 orders to be allocated according to the order of the corresponding consignee service level, and the like.
  • M3 When M3 is 1, it is the distance between the delivery address of the suspended order and the pickup address of the first to-be-allocated order, and the matching degree between the N2 to-be-distributed orders and the delivery person X is determined.
  • the matching degree of the first to-be-allocated order among the N2 to-be-distributed orders belonging to the same order group and the delivery person X is used as the matching degree of the order group with the delivery person X.
  • the matching degree of the N2 to-be-allocated orders with the delivery personnel X may be obtained by the respective pickup addresses of the M3 to-be-allocated orders and the delivery address of the suspended order. The average of the distances between them is determined.
  • the order to be allocated is allocated to the delivery personnel according to the matching degree, the delivery path of the currently corresponding uncompleted order of the delivery personnel is planned, and the suspended order is not included in the uncompleted order.
  • the server may plan for the delivery person X to correspond to the currently corresponding uncompleted order. Distribution path.
  • the pending order of the delivery person X is not included in the uncompleted order.
  • the existing uncompleted order of the delivery person X includes the order A, the order B, and it is assumed that the pending order corresponding to the current delivery person X is the order C, Assuming that the order to be dispensed - order D and order E are assigned to the delivery person X, then at this time, the delivery person X has the outstanding orders as order A, order B, order D, and order E.
  • planning the delivery route it is to plan the delivery path for order A, order B, order D, and order E.
  • the influence of the currently existing pending order of the delivery personnel on the matching degree of the new order with the delivery personnel is considered, so that the pickup address is located at the delivery personnel.
  • a new order near the goods receipt order corresponding to the pending order is preferentially assigned to the delivery person, so that the delivery person can timely and efficiently deliver the new order after the suspended order is restored, thereby ensuring the order delivery of the delivery person. effectiveness.
  • step 103 the execution of the above steps 301-304 may be performed after step 103 as described in the embodiment, but is not limited to the execution timing.
  • the specific execution timing is adaptively changed according to the time at which the order to be allocated is acquired.
  • order processing apparatus of one or more embodiments of the present disclosure will be described in detail below.
  • order processing devices can be implemented in the infrastructure of the server or in an interactive architecture between the client and the server.
  • order processing devices can be constructed using commercially available hardware components configured by the steps taught by the present solution.
  • FIG. 4 is a schematic structural diagram of Embodiment 1 of an order processing apparatus according to an embodiment of the present disclosure. As shown in FIG. 4, the apparatus includes: an auditing module 11, an adding marking module 12, and a timing module 13.
  • the auditing module 11 is configured to perform a suspendability check on the order according to the order information of the order corresponding to the order suspending operation in response to an order suspend operation triggered by the delivery person.
  • An add tag module 12 is configured to mark the order as a suspended order if the review passes.
  • the timing module 13 is configured to suspend the delivery duration of the suspended order.
  • the auditing module 11 is specifically configured to:
  • the delivery status of the order is the picked-up status
  • the position of the delivery person within the preset time period matches the delivery address of the order.
  • the apparatus shown in FIG. 4 can perform the method of the embodiment shown in FIG. 1.
  • FIG. 5 is a schematic structural diagram of Embodiment 2 of an order processing apparatus according to an embodiment of the present disclosure. As shown in FIG. 5, on the basis of the embodiment shown in FIG. 4, the apparatus further includes: a removal marking module 21, and a first path planning module. 22. The first transmitting module 23.
  • the removal tagging module 21 is configured to remove the pending tag of the order corresponding to the order recovery operation in response to the order recovery operation triggered by the delivery person.
  • the timing module 13 is further configured to continue timing to remove the delivery duration of the order in which the pending tag has been removed.
  • the first path planning module 22 is configured to re-plan the delivery path of the uncompleted order currently corresponding to the delivery personnel.
  • the first sending module 23 is configured to send the delivery path to a delivery client corresponding to the delivery personnel.
  • the apparatus shown in FIG. 5 can perform the method of the embodiment shown in FIG. 2.
  • FIG. 6 is a schematic structural diagram of Embodiment 3 of an order processing apparatus according to an embodiment of the present disclosure.
  • the apparatus further includes: an obtaining module 31, a first determining module 32, and The second determining module 33, the second path planning module 34, and the second sending module 35.
  • the obtaining module 31 is configured to acquire an order to be allocated.
  • the first determining module 32 is configured to determine, if the delivery personnel currently has a suspended order, a distance between the delivery address of the suspended order and the pickup address of the to-be-allocated order. The degree of matching of the to-be-distributed order with the delivery person.
  • the second determining module 33 is configured to determine whether to allocate the to-be-allocated order to the delivery person according to the matching degree.
  • the second path planning module 34 is configured to: if the second determining module 33 determines to allocate the to-be-allocated order to the delivery personnel, plan a delivery path of the uncompleted order currently corresponding to the delivery personnel, The suspended order is not included in the outstanding order.
  • the second sending module 35 is configured to send the delivery path to a delivery client corresponding to the delivery personnel.
  • the number of the suspended orders is N1, and N1 is an integer greater than 1.
  • the second determining module 33 is specifically configured to:
  • the degree of matching between the to-be-allocated order and the delivery personnel is determined by combining the distance between the delivery address of the M1 pending orders and the pickup address of the to-be-allocated order.
  • the number of the to-be-distributed orders is N2, and N2 is an integer greater than 1.
  • the second determining module 33 is specifically configured to:
  • the apparatus shown in FIG. 6 can perform the method of the embodiment shown in FIG. 3.
  • the implementation process and technical effects of the technical solution refer to the description in the embodiment shown in FIG. 3, and details are not described herein again.
  • the device embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separate, and the components displayed as units may or may not be physical units, ie may be located A place, or it can be distributed to multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the embodiment. Those of ordinary skill in the art can understand and implement without deliberate labor.
  • the structure of the order processing apparatus can be implemented as a server.
  • the processor 41 and the memory 42 can be included.
  • the memory 42 is configured to store a program supporting the order processing apparatus to execute the order processing method provided in any of the above embodiments, and the processor 41 is configured to execute the program stored in the memory 42.
  • the program includes one or more computer instructions, wherein the one or more computer instructions are for execution by the processor 41.
  • the processor 41 is configured to: in response to an order suspension operation triggered by a delivery person, perform a suspendability check on the order according to the delivery information of the order corresponding to the order suspension operation;
  • the order is marked as a pending order
  • the processor 41 is further configured to perform all or part of the foregoing method steps.
  • the structure of the order processing device may further include a communication interface 43 for the order processing device to communicate with other devices or communication networks.
  • embodiments of the present disclosure provide a computer storage medium for storing computer software instructions for use in an order processing apparatus, including a program for executing the order processing method in the foregoing method embodiments.
  • the computer program instructions can also be stored in a computer readable memory that can direct a computer or other programmable data processing device to operate in a particular manner, such that the instructions stored in the computer readable memory produce an article of manufacture comprising the instruction device.
  • the apparatus implements the functions specified in one or more blocks of a flow or a flow and/or block diagram of the flowchart.
  • These computer program instructions can also be loaded onto a computer or other programmable data processing device such that a series of operational steps are performed on a computer or other programmable device to produce computer-implemented processing for execution on a computer or other programmable device.
  • the instructions provide steps for implementing the functions specified in one or more of the flow or in a block or blocks of a flow diagram.
  • a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
  • processors CPUs
  • input/output interfaces network interfaces
  • memory volatile and non-volatile memory
  • the memory may include non-persistent memory, random access memory (RAM), and/or non-volatile memory in a computer readable medium, such as read only memory (ROM) or flash memory.
  • RAM random access memory
  • ROM read only memory
  • Memory is an example of a computer readable medium.
  • Computer readable media includes both permanent and non-persistent, removable and non-removable media.
  • Information storage can be implemented by any method or technology.
  • the information can be computer readable instructions, data structures, modules of programs, or other data.
  • Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read only memory. (ROM), electrically erasable programmable read only memory (EEPROM), flash memory or other memory technology, compact disk read only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, Magnetic tape cartridges, magnetic tape storage or other magnetic storage devices or any other non-transportable media can be used to store information that can be accessed by a computing device.
  • computer readable media does not include temporary storage of computer readable media, such as modulated data signals and carrier waves.

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Abstract

本公开实施例提供一种订单处理方法和装置，该方法包括：响应于配送人员触发的订单挂起操作，根据订单挂起操作对应的订单的配送信息对该订单进行可挂起性审核，即对订单的挂起必要性进行审核，以避免随意挂起订单的现象。若审核通过，则将订单标记为已挂起订单，暂停计时已挂起订单的配送时长，避免将收货人原因导致的延迟时间计入到该订单的配送时长中，提高了订单配送时长的统计准确性。

Description

订单处理方法和装置 技术领域
本公开涉及互联网技术领域，尤其涉及一种订单处理方法和装置。
背景技术
随着互联网的发展，线上到线下(Online To Offline，简称O2O)服务作为一种新型的服务模式，已经大大改变了人们的生活方式，比如购物方式，用户通过网上购物类应用，足不出户即可获取自己所需的物品。这些应用在便利用户的同时，也面临着订单配送问题，于是物流调度系统应运而生。
目前，当订单进入物流调度系统时，调度系统基于一定的调度策略将订单分配给某配送人员，由该配送人员完成该订单的配送。
发明内容
基于目前的调度策略，订单分配给某配送人员后一般需由该配送人员来完成配送。但是，实际配送过程中可能会出现各样的影响因素使得该配送人员不能及时完成订单的配送，例如订单的收货人不能及时收货，比如配送人员将配送的物品送至收货人处，但是联系不上收货人，或者收货人不在此处无法收货。
碰到这种情况，配送人员往往会先略过这一订单优先去送后续的订单。但是，这样则会导致当前这一订单的配送时长大大增加，影响配送人员的业绩考核，而此时，该增加的配送时长是由收货人原因导致的，不应被计入该订单的实际配送时长。
有鉴于此，本公开实施例提供一种订单处理方法和装置，用以提高订单配送时长的统计准确性。
第一方面，本公开实施例提供一种订单处理方法，包括：
响应于配送人员触发的订单挂起操作，根据所述订单挂起操作对应的订单的配送信息对所述订单进行可挂起性审核；
若审核通过，则将所述订单标记为已挂起订单；
暂停计时所述已挂起订单的配送时长。
可选地，所述根据所述订单挂起操作对应的订单的配送信息对所述订单进行可挂起性审核，包括：
若所述订单的如下配送信息满足如下条件，则确定所述订单通过可挂起性审核：
所述订单的配送状态为已取货状态；以及，
所述配送人员在预设时间段内的位置与所述订单的收货地址匹配；以及，
存在表示所述配送人员与所述订单的收货人进行过通信的通信记录。
可选地，所述将所述订单标记为已挂起订单之后，还包括：
响应于所述配送人员触发的订单恢复操作，去除所述订单恢复操作对应的所述订单的已挂起标记；
继续计时去除了已挂起标记的所述订单的配送时长。
可选地，所述去除所述订单恢复操作对应的所述订单的已挂起标记之后，还包括：
重新规划所述配送人员当前对应的未完成订单的配送路径；
将所述配送路径发送至所述配送人员对应的配送客户端。
可选地，所述方法还包括：
获取待分配订单；
若所述配送人员当前对应有已挂起订单，则结合所述已挂起订单的收货地址与所述待分配订单的取货地址之间的距离，确定所述待分配订单与所述配送人员的匹配程度；
根据所述匹配程度确定是否将所述待分配订单分配给所述配送人员。
可选地，所述方法还包括：
若确定将所述待分配订单分配给所述配送人员，则规划所述配送人员当前对应的未完成订单的配送路径，所述未完成订单中不包括所述已挂起订单；
将所述配送路径发送至所述配送人员对应的配送客户端。
可选地，所述已挂起订单的数量为N1个，N1为大于1的整数，所述结合所述已挂起订单的收货地址与所述待分配订单的取货地址之间的距离，确定所述待分配订单与所述配送人员的匹配程度，包括：
按照预设优先级排序规则，确定所述N1个已挂起订单中的M1个已挂起订单，所述M1个已挂起订单的优先级低于剩余的M2个已挂起订单的优先级，M1为大于或等于1的整数,M2＝N1-M1；
结合所述M1个已挂起订单的收货地址与所述待分配订单的取货地址之间的距离，确定所述待分配订单与所述配送人员的匹配程度。
可选地，所述待分配订单的数量为N2个，N2为大于1的整数，所述结合所述已挂起订单的收货地址与所述待分配订单的取货地址之间的距离，确定所述待分配订单与所述配送人员的匹配程度，包括：
按照预设排序规则，确定所述N2个待分配订单中的M3个待分配订单，所述M3个待分配订单的配送顺序优先于剩余的M4个待分配订单的配送顺序，M3为大于或等于1的整数，M4＝N2-M3；
结合所述已挂起订单的收货地址与所述M3个待分配订单的取货地址之间的距离，确定所述多个待分配订单与所述配送人员的匹配程度。
第二方面，本公开实施例提供一种订单处理装置，包括：
审核模块，被配置为响应于配送人员触发的订单挂起操作，根据所述订单挂起操作对应的订单的配送信息对所述订单进行可挂起性审核；
添加标记模块，被配置为若审核通过，则将所述订单标记为已挂起订单；
计时模块，被配置为暂停计时所述已挂起订单的配送时长。
在一个可能的设计中，上述订单处理装置的结构中包括处理器和存储器，所述存储器用于存储支持订单处理装置执行上述第一方面中订单 处理方法的程序，所述处理器被配置为用于执行所述存储器中存储的程序。所述订单处理装置还可以包括通信接口，用于订单处理装置与其他设备或通信网络通信。
第三方面，本公开实施例提供了一种计算机存储介质，用于储存订单处理装置所用的计算机软件指令，其包含用于执行上述第一方面中订单处理方法所涉及的程序。
本公开实施例提供的订单处理方法和装置，针对配送人员身上承接的某订单来说，如果配送人员在配送过程中由于收货人原因导致该订单无法及时完成时，可以触发对该订单的挂起操作即相当于请求暂停该订单的配送。服务器响应于该订单挂起操作，根据该订单挂起操作所对应的订单的相关配送信息对该订单进行可挂起性审核，即对该订单的挂起必要性进行审核，以避免随意挂起订单的现象。如果该订单通过可挂起性审核，服务器则将该订单标记为已挂起订单，已挂起订单可以被视为目前处于已完成状态，此时，暂停该已挂起订单的配送时长的计时，避免将收货人原因导致的延迟时间计入到该订单的配送时长中，提高了订单配送时长的统计准确性。
附图说明
为了更清楚地说明本公开实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作一简单地介绍，显而易见地，下面描述中的附图是本公开的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1为本公开实施例提供的订单处理方法实施例一的流程图；
图2为本公开实施例提供的订单处理方法实施例二的流程图；
图3为本公开实施例提供的订单处理方法实施例三的流程图；
图4为本公开实施例提供的订单处理装置实施例一的结构示意图；
图5为本公开实施例提供的订单处理装置实施例二的结构示意图；
图6为本公开实施例提供的订单处理装置实施例三的结构示意图；
图7为本公开实施例提供的服务器的结构示意图。
具体实施方式
为使本公开实施例的目的、技术方案和优点更加清楚，下面将结合本公开实施例中的附图，对本公开实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例是本公开一部分实施例，而不是全部的实施例。基于本公开中的实施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例，都属于本公开保护的范围。
在本公开实施例中使用的术语是仅仅出于描述特定实施例的目的，而非旨在限制本公开。在本公开实施例和所附权利要求书中所使用的单数形式的“一种”、“所述”和“该”也旨在包括多数形式，除非上下文清楚地表示其他含义，“多种”一般包含至少两种，但是不排除包含至少一种的情况。
应当理解，本文中使用的术语“和/或”仅仅是一种描述关联对象的关联关系，表示可以存在三种关系，例如，A和/或B，可以表示：单独存在A，同时存在A和B，单独存在B这三种情况。另外，本文中字符“/”，一般表示前后关联对象是一种“或”的关系。
应当理解，尽管在本公开实施例中可能采用术语第一、第二、第三等来描述XXX，但这些XXX不应限于这些术语。这些术语仅用来将XXX区分开。例如，在不脱离本公开实施例范围的情况下，第一XXX也可以被称为第二XXX，类似地，第二XXX也可以被称为第一XXX。
取决于语境，如在此所使用的词语“如果”、“若”可以被解释成为“在……时”或“当……时”或“响应于确定”或“响应于检测”。类似地，取决于语境，短语“如果确定”或“如果检测(陈述的条件或事件)”可以被解释成为“当确定时”或“响应于确定”或“当检测(陈述的条件或事件)时”或“响应于检测(陈述的条件或事件)”。
还需要说明的是，术语“包括”、“包含”或者其任何其他变体意在 涵盖非排他性的包含，从而使得包括一系列要素的商品或者系统不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种商品或者系统所固有的要素。在没有更多限制的情况下，由语句“包括一个……”限定的要素，并不排除在包括所述要素的商品或者系统中还存在另外的相同要素。
进一步值得说明的是，本公开各实施例中各步骤之间的顺序是可以调整的，不是必须按照以下举例的顺序执行。
图1为本公开实施例提供的订单处理方法实施例一的流程图，本实施例提供的该订单处理方法可以由一订单处理装置来执行，该订单处理装置可以实现为软件，或者实现为软件和硬件的组合，该订单处理装置可以集成设置在物流调度平台侧的设备中，比如服务器中。如图1所示，该方法包括如下步骤：
101、响应于配送人员触发的订单挂起操作，根据订单挂起操作对应的订单的配送信息对订单进行可挂起性审核。
本公开实施例中，服务器提供给配送人员对订单执行挂起操作的权限，具体可以通过在配送人员的配送客户端中增加一挂单操作项来体现。当配送人员在对某订单的配送过程中，需要对该订单执行挂起操作，则可以通过点击该挂单操作项触发对该订单的挂起。
其中，本公开实施例中，针对某订单来说，挂起的含义，可以理解为是暂时停止该订单的配送处理，相当于从配送人员当前的未完成订单中暂时忽略该订单，暂时将其视为已完成订单。
其中，未完成订单是指还没有完成配送的订单，即服务器还没有接收到配送人员触发的确认收货指示的订单。因为在正常的配送过程中，如果配送人员将某订单对应的物品送至收货人处，收货人收货后，配送人员会在配送客户端界面上触发确认收货操作，使得配送客户端会向服务器发送针对该订单的确认收货指示，以便服务器确定该订单已经完成配送。
在外卖配送领域中，该未完成订单可以包括已经接单但是还没有从取货地址取货的订单，已经取货但是还没有送至收货地址处的订单，已 经送至收货地址处但是收货人没有收货的订单，等等。
虽然提供给了配送人员可以对订单进行挂起操作的权限，但是，实际应用中，并非是说配送人员对其当前对应的任一未完成订单执行的挂起操作都是有效的挂起操作。因此，本实施例中，为了避免配送人员随意对订单触发挂起操作而对订单的配送时长统计准确性以及对配送人员当前的未完成订单的配送过程产生不利影响，需要对配送人员触发的订单挂起操作所针对的订单是否具有可挂起性进行审核。其中，可选地，可以根据挂起操作对应的订单的配送信息对该订单进行可挂起性审核。
可选地，若该订单的如下配送信息满足如下条件，则确定订单通过可挂起性审核：
该订单的配送状态为已取货状态；以及，配送人员在预设时间段内的位置与订单的收货地址匹配；以及，存在表示配送人员与订单的收货人进行过通信的通信记录。
上述条件简单来说就是：如果配送人员已经从该订单的取货地址处取得了该订单对应的物品，并且，已经将该物品送至收货地址处，联系过收货人，但是收货人不能及时收货，说明该订单不能被及时完成是因为收货人不能及时收货的原因导致的，那么此时，该订单是可以被挂起的订单。
上述条件中，由于配送人员基于订单的配送状态的改变，会在配送客户端上触发相应的配送状态选项，使得服务器能够获得当前该订单的配送状态，其中，订单的配送状态比如可以包括已接单状态、已取货状态、确认收货状态等。
上述条件中，在配送客户端所安装于的终端设备中，可以设置定位模块，用于实现对配送人员位置的定位，并可以通过配送客户端每隔一定时间间隔将配送人员的位置上报给服务器。从而，服务器通过对一定时间段内比如5分钟内接收到的该配送人员的多个位置分别与订单对应的收货地址进行匹配，如果匹配结果表明该多个位置都在该收货地址附近，则说明该配送人员已经到达收货地址且停留了一段时间。
上述条件中，对于通信记录来说，在一可选方式中，配送客户端中 会设置有一通信接口，当配送人员需要与订单对应的收货人通信联系时，触发该通信接口以实现与收货人的通信连接，同时，配送客户端中会生成一条通信记录，并可以将该通信记录上报服务器。在另一可选方式中，配送人员也可以通过正常的打电话的方式与收货人通信联系，并在触发对订单的挂起操作后，将截取的通信记录图片加载至配送客户端，以通过配送客户端上报至服务器。
另外，可选地，还可以根据配送人员的信誉度对挂起操作针对的订单进行可挂起性审核，当配送人员的信誉度高于一定阈值时，认为该配送人员触发的挂起操作是值得信任的，从而认为对应的订单通过可挂起性审核。其中，配送人员的信誉度可以根据一定时间内多个打分项得分的总和确定，打分项可以包括该配送人员的平均用户评价得分，配送准时率，投诉次数等。
从而，综上，可以根据挂起操作对应的订单的配送信息对该订单进行可挂起性审核，或者，根据配送人员的信誉度对该订单进行可挂起性审核。
102、若审核通过，则将订单标记为已挂起订单。
103、暂停计时已挂起订单的配送时长。
本实施例中，当订单通过上述可挂起性审核后，服务器可以为该订单打上一个特殊的标记，将该订单标记为已挂起订单。其中，该标记比如可以是在订单数据库中将该订单对应的记录项置为特定颜色，或者，在该订单对应的记录项中添加特定字段，该字段的取值被置为表征该订单处于已挂起状态的标识。并且，服务器暂停该订单的配送时长的计时。
一般来说，订单的理论配送时长的起止时间分别是:以订单的下单时间为起始时间，以接收到配送客户端发送的配送完成指示的时间为结束时间。
当上述订单被触发了有效的挂起操作时，暂停该订单的配送时长的计时，相当于将订单处于挂起状态的时长从以上述起止时间表征的订单理论配送时长中去掉，以获得实际意义上该订单的配送时长，即实际配送时长，从而避免收货人原因导致的配送时长延长问题。
另外，可选地，服务器在确定上述订单通过了可挂起性审核之后，还可以向配送客户端发送一通知消息，用于通知配送客户端该订单可以被挂起。相应地，配送客户端可以基于该通知消息，将该订单标记为挂起状态，标记的方式比如可以是将该订单置于配送客户端中的某界面的某位置区域中，或者，以特定颜色显示该订单，等。基于此，配送人员可以暂时搁置已挂起订单，继续后续其他未完成订单的配送。
本实施例中，针对配送人员身上承接的某订单来说，如果配送人员在配送过程中由于收货人原因导致该订单无法及时完成时，可以触发对该订单的挂起操作即相当于请求暂停该订单的配送。服务器响应于该订单挂起操作，根据该订单挂起操作所对应的订单的相关配送信息对该订单进行可挂起性审核，即对该订单的挂起必要性进行审核，以避免随意挂起订单的现象。如果该订单通过可挂起性审核，服务器则将该订单标记为已挂起订单，已挂起订单可以被视为目前处于已完成状态，此时，暂停该已挂起订单的配送时长的计时，避免将收货人原因导致的延迟时间计入到该订单的配送时长中，提高了订单配送时长的统计准确性。
图2为本公开实施例提供的订单处理方法实施例二的流程图，如图2所示，在执行完步骤103之后，还可以包括如下步骤：
201、响应于配送人员触发的订单恢复操作，去除订单恢复操作对应的订单的已挂起标记。
202、继续计时去除了已挂起标记的该订单的配送时长。
203、重新规划配送人员当前对应的未完成订单的配送路径。
204、将配送路径发送至配送人员对应的配送客户端。
对于已挂起订单，当配送人员某时联系上收货人，收货人方便收货时，配送人员可以对已挂起订单执行订单恢复操作，从而使得服务器响应于该订单恢复操作来将该订单恢复为未挂起状态，即去除订单恢复操作对应的订单的已挂起标记，以便继续该订单的配送处理。
具体地，对于配送时长的计时来说，由于在将订单挂起时已经暂停了配送时长的计时，那么在订单从挂起状态恢复之后，可以继续该配送时间的计时，即恢复该配送时长的计时。
假设订单的下单时间为T1，当订单被挂起时对应的时间为T2，当订单被从挂起状态恢复为非挂起状态即正常状态时对应的时间为T3，服务器接收到确认收货指示的时间为T4，则此时，实际配送时长为：|T2-T1|+|T4-T3|，即订单处于挂起状态的T2至T3这段时间不会被计入实际配送时长中。
另外，当已挂起订单被从挂起状态恢复为正常状态时，往往还会涉及到对配送人员当前对应的未完成订单的配送调度处理过程，该配送调度处理过程主要为：对于当前的未完成订单，需要重新规划相应的配送路径。该配送路径既反映了订单配送的先后顺序，也反映了应该按照什么样的导航路径完成配送。其中，配送路径的规划往往是基于最小配送时间成本或最短配送距离成本为原则进行规划的，配送路径规划的具体过程不属于本实施例的重点，可以采用已有的路径规划算法实现，本实施例中强调的重点在于，当已挂起订单被恢复之后，会对配送人员当前的未完成订单的配送顺序有影响。
举例来说，假设某时刻，某配送人员对应的未完成订单包括订单A、订单B、订单C和订单D，且假设此时这四个订单的配送顺序依次为：订单A、订单B、订单C、订单D。另外，假设订单B被配送人员执行了订单挂起操作，且该订单B通过了可挂起性审核，成为已挂起订单。此时，配送人员往往会按照已经设定的订单配送顺序继续订单C和订单D的配送。假设当配送人员在完成订单C的配送后，将已挂起订单B恢复，那么此时，配送人员对应的未完成订单包括订单B和订单D。此时，触发对订单B和订单D对应的配送路径的规划处理，以便基于最小配送时间成本或最短配送距离成本确定是先进行订单B的配送还是先进行订单D的配送。
当服务器规划得到针对配送人员当前对应的未完成订单的配送路径后，将该配送路径发送至对应的配送客户端，以便配送人员基于该配送路径完成订单配送。
本实施例中，如果配送人员在配送过程中由于收货人原因导致该订单无法及时完成时，可以触发对该订单的挂起操作，以便服务器暂停该 订单的配送时长的计时。并且，当该配送人员联系上已挂起订单的收货人，该收货人方便收货时，配送人员还可以对已挂起订单执行恢复操作，已将该已挂起订单恢复为未完成的正常状态，以便服务器恢复该订单的配送时长的计时，从而可以实现对该订单的实际配送时长的准确计时。另外，当已挂起订单被恢复时，服务器通过重新规划配送人员当前的未完成订单的配送路径，保证了订单的整体配送效率。
图3为本公开实施例提供的订单处理方法实施例三的流程图，如图3所示，在执行完步骤103之后，还可以包括如下步骤：
301、获取待分配订单。
302、若配送人员当前对应有已挂起订单，则结合已挂起订单的收货地址与待分配订单的取货地址之间的距离，确定待分配订单与配送人员的匹配程度。
在实际配送过程中，随着新的订单不断产生，配送人员往往会被不断地分配至新的订单。从而，上述获取待分配订单可以是指服务器接收到新的订单，即等待分配给配送人员的订单。
一般地，在将待分配订单分配给某配送人员的过程中，往往需要结合该待分配订单与多个配送人员各自对应的匹配程度来确定将该待分配订单分配给哪个配送人员。
在一种订单调度场景中，服务器是基于订单所属的配送区域，在该所属配送区域对应的多个配送人员中为该订单选定配送人员的，其中，订单所述的配送区域往往可以根据订单的取货地址所对应的预设配送区域确定。而该所属配送区域对应的多个配送人员可以根据配送人员在服务器中提供的注册配送区域标识确定。
本实施例中，假设前述实施例中提及的配送人员属于该待分配订单所属的配送区域，为描述方便，以下将该配送人员称为配送人员X，从而，在为该待分配订单确定对应的配送人员时，也需要确定该待分配订单与该配送人员X的匹配程度。
本实施例中，该待分配订单与该配送人员X的匹配程度会受到配送人员X当前是否对应有已挂起订单的影响。该影响主要体现为：由于已 挂起订单何时会被恢复为正常状态是不确定的，因此，应该优先分配给该配送人员X取货地址在已挂起订单对应的收货地址附近的待分配订单，这样当已挂起订单恢复之后，配送人员可以以较短的配送距离或者较少的配送时间完成新分配至的订单的配送，提高订单配送效率。
因此，若配送人员X当前对应有已挂起订单，则确定待分配订单与该配送人员X的匹配程度时：需要结合已挂起订单的收货地址与待分配订单的取货地址之间的距离来确定待分配订单与配送人员X的匹配程度。
假设待分配订单与配送人员X的匹配程度仅受到已挂起订单的收货地址与待分配订单的取货地址之间的距离的影响，那么，如果已挂起订单的收货地址与待分配订单的取货地址之间的距离越小，则匹配程度越高。
但是，一般地，待分配订单与配送人员X的匹配程度除了受到上述已挂起订单的收货地址与待分配订单的取货地址之间的距离的影响外，还可能会受到比如配送人员X当前对应的未完成订单数量、未完成订单的期望送达时间等其他因素的影响，即受到多种影响因素的加权结果的影响。
如果待分配订单与配送人员X的匹配程度高于待分配订单与其他配送人员的匹配程度，则确定将该待分配订单分配给配送人员X。
本实施例中，首先值得说明的是：当对上述待分配订单进行分配时，如果上述配送人员X当前对应有N1个已挂起订单，N1为大于1的整数，即配送人员X可能具有不止一个已挂起订单，则此时，结合已挂起订单的收货地址与待分配订单的取货地址之间的距离，确定待分配订单与配送人员X的匹配程度的可以实现为：
按照预设优先级排序规则，确定所述N1个已挂起订单中的M1个已挂起订单，所述M1个已挂起订单的优先级低于剩余的M2个已挂起订单的优先级，M1为大于或等于1的整数,M2＝N1-M1；结合M1个已挂起订单的收货地址与待分配订单的取货地址之间的距离，确定待分配订单与配送人员X的匹配程度。
其中，上述优先级比如可以体现为期望送达时间的早晚，期望送达时间越早，优先级越高，相反地，期望送达时间越晚，优先级越低。
或者，上述优先级也可以体现为订单金额，订单金额越高，优先级越高，相反地，订单金额越低，优先级越低。
或者，上述优先级还可以体现为订单对应的收货人服务等级，收货人服务等级越高，优先级越高，相反地，收货人服务等级越低，优先级越低。
在一些配送场景中，优先级越低的订单往往会被滞后配送，因此，N1个已挂起订单中的优先级较低的M1个已挂起订单可以认为是会被配送人员越晚执行恢复操作，恢复为正常配送状态进行继续配送的订单，因此，可以结合该优先级较低的M1个已挂起订单的收货地址与待分配订单的取货地址之间的距离，确定待分配订单与配送人员X的匹配程度。
可选地，当M1为1时，即为结合优先级最低的已挂起订单的收货地址与待分配订单的取货地址间的距离，确定待分配订单与配送人员X的匹配程度。而当M1为预设的大于1的整数时，在结合M1个已挂起订单的收货地址与待分配订单的取货地址间的距离，确定待分配订单与配送人员X的匹配程度时，可选地，该匹配程度可以通过M1个已挂起订单各自的收货地址与待分配订单的取货地址间的距离的平均值来确定。
其次值得说明的是：在一些订单调度场景中，为了提高订单的配送效率，往往是以订单组的形式为配送人员分配订单的，因此，上述待分配订单的数量往往为多个，即同属于一个订单组内的多个订单。假设待分配订单的数量为N2个，N2为大于1的整数，此时，结合已挂起订单的收货地址与待分配订单的取货地址之间的距离，确定待分配订单与配送人员X的匹配程度，可以实现为：
按照预设排序规则，确定所述N2个待分配订单中的M3个待分配订单，所述M3个待分配订单的配送顺序优先于剩余的M4个待分配订单的配送顺序，M3为大于或等于1的整数，M4＝N2-M3；结合已挂起订单的收货地址与M3个待分配订单的取货地址之间的距离，确定多个 待分配订单与配送人员X的匹配程度。
其中，对N2个待分配订单进行配送顺序排序的规则，比如可以是使得N2个待分配订单的整体配送距离最短的原则，或者，可以是使得N2个待分配订单的整体配送时间最少的原则；或者，可以体现为根据对应的收货人服务等级的高低顺序对N2个待分配订单进行排序的原则，等等。
当M3为1时，即为结合已挂起订单的收货地址与第一个待分配订单的取货地址之间的距离，确定N2个待分配订单与配送人员X的匹配程度，此时意味着，同属于一个订单组内的N2个待分配订单中的第一个待分配订单与配送人员X的匹配程度被作为该订单组与该配送人员X的匹配程度。
当M3为预设的大于1的整数时，可选地，N2个待分配订单与配送人员X的匹配程度，可以通过M3个待分配订单各自的取货地址与已挂起订单的收货地址间的距离的平均值来确定。
303、若根据匹配程度确定将待分配订单分配给该配送人员，则规划配送人员当前对应的未完成订单的配送路径，未完成订单中不包括已挂起订单。
304、将配送路径发送至配送人员对应的配送客户端。
当基于待分配订单与配送人员X的匹配程度将待分配订单分配给配送人员X之后，为了引导配送人员X高效地完成订单的配送，服务器可以为配送人员X规划与其当前对应的未完成订单对应的配送路径。
在进行该配送路径的规划过程中，由于配送人员X当前对应的已挂起订单仍被视为处于已完成状态，因此，该未完成订单中不包括配送人员X当前对应的已挂起订单。
举例来说，假设在未将待分配订单分配给配送人员X前，配送人员X已有的未完成订单包括订单A，订单B，并且假设当前配送人员X对应的已挂起订单为订单C，假设将待分配订单——订单D和订单E分配给了配送人员X，那么此时，配送人员X具有的未完成订单为订单A、订单B、订单D和订单E。在进行配送路径规划时，是对订单A、订单 B、订单D和订单E进行配送路径的规划。
本实施例中，当为配送人员分配新订单时，考虑该配送人员当前已有的已挂起订单对新订单与该配送人员的匹配程度的影响，以便将取货地址位于该配送人员的已挂起订单所对应的收货订单附近的新订单优先分配给该配送人员，以便该已挂起订单被恢复后该配送人员能够及时、高效地配送这些新订单，从而保证该配送人员的订单配送效率。
值得说明的是，上述步骤301-步骤304的执行既可以如本实施例中所述的在步骤103后执行，但是并不限于该执行时序。比如，还可以结合在图2所示实施例中执行，具体的执行时序根据获取待分配订单的时间而适应性改变。
以下将详细描述本公开的一个或多个实施例的订单处理装置。这些订单处理装置可以被实现在服务器的基础架构中，或者实现在客户端与服务器的交互架构中。本领域技术人员可以理解，这些订单处理装置均可使用市售的硬件组件通过本方案所教导的步骤进行配置来构成。
图4为本公开实施例提供的订单处理装置实施例一的结构示意图，如图4所示，该装置包括：审核模块11、添加标记模块12、计时模块13。
审核模块11，被配置为响应于配送人员触发的订单挂起操作，根据所述订单挂起操作对应的订单的配送信息对所述订单进行可挂起性审核。
添加标记模块12，被配置为若审核通过，则将所述订单标记为已挂起订单。
计时模块13，被配置为暂停计时所述已挂起订单的配送时长。
可选地，所述审核模块11具体被配置为：
若所述订单的如下配送信息满足如下条件，则确定所述订单通过可挂起性审核：
所述订单的配送状态为已取货状态；以及，
所述配送人员在预设时间段内的位置与所述订单的收货地址匹配；以及，
存在表示所述配送人员与所述订单的收货人进行过通信的通信记录。
图4所示装置可以执行图1所示实施例的方法，本实施例未详细描述的部分，可参考对图1所示实施例的相关说明。该技术方案的执行过程和技术效果参见图1所示实施例中的描述，在此不再赘述。
图5为本公开实施例提供的订单处理装置实施例二的结构示意图，如图5所示，在图4所示实施例基础上，该装置还包括：去除标记模块21、第一路径规划模块22、第一发送模块23。
去除标记模块21，被配置为响应于所述配送人员触发的订单恢复操作，去除所述订单恢复操作对应的所述订单的已挂起标记。
相应地，所述计时模块13，还被配置为继续计时去除了已挂起标记的所述订单的配送时长。
第一路径规划模块22，被配置为重新规划所述配送人员当前对应的未完成订单的配送路径。
第一发送模块23，被配置为将所述配送路径发送至所述配送人员对应的配送客户端。
图5所示装置可以执行图2所示实施例的方法，本实施例未详细描述的部分，可参考对图2所示实施例的相关说明。该技术方案的执行过程和技术效果参见图2所示实施例中的描述，在此不再赘述。
图6为本公开实施例提供的订单处理装置实施例三的结构示意图，如图6所示，在图4所示实施例基础上，该装置还包括：获取模块31、第一确定模块32、第二确定模块33、第二路径规划模块34、第二发送模块35。
获取模块31，被配置为获取待分配订单。
第一确定模块32，被配置为若所述配送人员当前对应有已挂起订单，则结合所述已挂起订单的收货地址与所述待分配订单的取货地址之间的距离，确定所述待分配订单与所述配送人员的匹配程度。
第二确定模块33，被配置为根据所述匹配程度确定是否将所述待分配订单分配给所述配送人员。
第二路径规划模块34，被配置为若所述第二确定模块33确定将所述待分配订单分配给所述配送人员，则规划所述配送人员当前对应的未完成订单的配送路径，所述未完成订单中不包括所述已挂起订单。
第二发送模块35，被配置为将所述配送路径发送至所述配送人员对应的配送客户端。
可选地，所述已挂起订单的数量为N1个，N1为大于1的整数，所述第二确定模块33具体被配置为：
按照预设优先级排序规则，确定所述N1个已挂起订单中的M1个已挂起订单，所述M1个已挂起订单的优先级低于剩余的M2个已挂起订单的优先级，M1为大于或等于1的整数,M2＝N1-M1；
结合所述M1个已挂起订单的收货地址与所述待分配订单的取货地址之间的距离，确定所述待分配订单与所述配送人员的匹配程度。
可选地，所述待分配订单的数量为N2个，N2为大于1的整数，所述第二确定模块33具体被配置为：
按照预设排序规则，确定所述N2个待分配订单中的M3个待分配订单，所述M3个待分配订单的配送顺序优先于剩余的M4个待分配订单的配送顺序，M3为大于或等于1的整数，M4＝N2-M3；
结合所述已挂起订单的收货地址与所述M3个待分配订单的取货地址之间的距离，确定所述多个待分配订单与所述配送人员的匹配程度。
图6所示装置可以执行图3所示实施例的方法，本实施例未详细描述的部分，可参考对图3所示实施例的相关说明。该技术方案的执行过程和技术效果参见图3所示实施例中的描述，在此不再赘述。
以上所描述的装置实施例仅仅是示意性的，其中所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部模块来实现本实施例方案的目的。本领域普通技术人员在不付出创造性的劳动的情况下，即可以理解并实施。
以上描述了订单处理装置的内部功能和结构，在一个可能的设计 中，该订单处理装置的结构可实现为服务器，如图7所示，可以包括：处理器41和存储器42。其中，所述存储器42用于存储支持订单处理装置执行上述任一实施例中提供的订单处理方法的程序，所述处理器41被配置为用于执行所述存储器42中存储的程序。
所述程序包括一条或多条计算机指令，其中，所述一条或多条计算机指令供所述处理器41调用执行。
所述处理器41用于：响应于配送人员触发的订单挂起操作，根据所述订单挂起操作对应的订单的配送信息对所述订单进行可挂起性审核；
若审核通过，则将所述订单标记为已挂起订单；
暂停计时所述已挂起订单的配送时长。
可选地，所述处理器41还用于执行前述各方法步骤中的全部或部分步骤。
其中，所述订单处理装置的结构中还可以包括通信接口43，用于订单处理装置与其他设备或通信网络通信。
另外，本公开实施例提供了一种计算机存储介质，用于储存订单处理装置所用的计算机软件指令，其包含用于执行上述各方法实施例中订单处理方法所涉及的程序。
通过以上的实施方式的描述，本领域的技术人员可以清楚地了解到各实施方式可借助加必需的通用硬件平台的方式来实现，当然也可以通过硬件和软件结合的方式来实现。基于这样的理解，上述技术方案本质上或者说对现有技术做出贡献的部分可以以计算机产品的形式体现出来，本公开可采用在一个或多个其中包含有计算机可用程序代码的计算机可用存储介质(包括但不限于磁盘存储器、CD-ROM、光学存储器等)上实施的计算机程序产品的形式。
本公开是参照根据本公开实施例的方法、设备(系统)、和计算机程序产品的流程图和/或方框图来描述的。应理解可由计算机程序指令实现流程图和/或方框图中的每一流程和/或方框、以及流程图和/或方框图中的流程和/或方框的结合。可提供这些计算机程序指令到通用 计算机、专用计算机、嵌入式处理机或其他可编程数据处理设备的处理器以产生一个机器，使得通过计算机或其他可编程数据处理设备的处理器执行的指令产生用于实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的装置。
这些计算机程序指令也可存储在能引导计算机或其他可编程数据处理设备以特定方式工作的计算机可读存储器中，使得存储在该计算机可读存储器中的指令产生包括指令装置的制造品，该指令装置实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能。
这些计算机程序指令也可装载到计算机或其他可编程数据处理设备上，使得在计算机或其他可编程设备上执行一系列操作步骤以产生计算机实现的处理，从而在计算机或其他可编程设备上执行的指令提供用于实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的步骤。
在一个典型的配置中，计算设备包括一个或多个处理器(CPU)、输入/输出接口、网络接口和内存。
内存可能包括计算机可读介质中的非永久性存储器，随机存取存储器(RAM)和/或非易失性内存等形式，如只读存储器(ROM)或闪存(flash RAM)。内存是计算机可读介质的示例。
计算机可读介质包括永久性和非永久性、可移动和非可移动媒体可以由任何方法或技术来实现信息存储。信息可以是计算机可读指令、数据结构、程序的模块或其他数据。计算机的存储介质的例子包括，但不限于相变内存(PRAM)、静态随机存取存储器(SRAM)、动态随机存取存储器(DRAM)、其他类型的随机存取存储器(RAM)、只读存储器(ROM)、电可擦除可编程只读存储器(EEPROM)、快闪记忆体或其他内存技术、只读光盘只读存储器(CD-ROM)、数字多功能光盘(DVD)或其他光学存储、磁盒式磁带，磁带磁磁盘存储或其他磁性存储设备或任何其他非传输介质，可用于存储可以被计算设备访问的信息。按照本文中的界定，计算机可读介质不包括暂存电脑可读媒体(transitory media)， 如调制的数据信号和载波。
最后应说明的是：以上实施例仅用以说明本公开的技术方案，而非对其限制；尽管参照前述实施例对本公开进行了详细的说明，本领域的普通技术人员应当理解：其依然可以对前述各实施例所记载的技术方案进行修改，或者对其中部分技术特征进行等同替换；而这些修改或者替换，并不使相应技术方案的本质脱离本公开各实施例技术方案的精神和范围。

Claims (18)

  1. 一种订单处理方法，包括：
    响应于配送人员触发的订单挂起操作，根据所述订单挂起操作对应的订单的配送信息对所述订单进行可挂起性审核；
    若审核通过，则将所述订单标记为已挂起订单；
    暂停计时所述已挂起订单的配送时长。
  2. 根据权利要求1所述的方法，其中，所述根据所述订单挂起操作对应的订单的配送信息对所述订单进行可挂起性审核，包括：
    若所述订单的如下配送信息满足如下条件，则确定所述订单通过可挂起性审核：
    所述订单的配送状态为已取货状态；以及，
    所述配送人员在预设时间段内的位置与所述订单的收货地址匹配；以及，
    存在表示所述配送人员与所述订单的收货人进行过通信的通信记录。
  3. 根据权利要求1所述的方法，其中，所述将所述订单标记为已挂起订单之后，还包括：
    响应于所述配送人员触发的订单恢复操作，去除所述订单恢复操作对应的所述订单的已挂起标记；
    继续计时去除了已挂起标记的所述订单的配送时长。
  4. 根据权利要求3所述的方法，其中，所述去除所述订单恢复操作对应的所述订单的已挂起标记之后，还包括：
    重新规划所述配送人员当前对应的未完成订单的配送路径；
    将所述配送路径发送至所述配送人员对应的配送客户端。
  5. 根据权利要求1所述的方法，所述方法还包括：
    获取待分配订单；
    若所述配送人员当前对应有已挂起订单，则结合所述已挂起订单的收货地址与所述待分配订单的取货地址之间的距离，确定所述待分配订 单与所述配送人员的匹配程度；
    根据所述匹配程度确定是否将所述待分配订单分配给所述配送人员。
  6. 根据权利要求5所述的方法，所述方法还包括：
    若确定将所述待分配订单分配给所述配送人员，则规划所述配送人员当前对应的未完成订单的配送路径，所述未完成订单中不包括所述已挂起订单；
    将所述配送路径发送至所述配送人员对应的配送客户端。
  7. 根据权利要求5所述的方法，其中，所述已挂起订单的数量为N1个，N1为大于1的整数，所述结合所述已挂起订单的收货地址与所述待分配订单的取货地址之间的距离，确定所述待分配订单与所述配送人员的匹配程度，包括：
    按照预设优先级排序规则，确定所述N1个已挂起订单中的M1个已挂起订单，所述M1个已挂起订单的优先级低于剩余的M2个已挂起订单的优先级，M1为大于或等于1的整数，M2＝N1-M1；
    结合所述M1个已挂起订单的收货地址与所述待分配订单的取货地址之间的距离，确定所述待分配订单与所述配送人员的匹配程度。
  8. 根据权利要求5所述的方法，其中，所述待分配订单的数量为N2个，N2为大于1的整数，所述结合所述已挂起订单的收货地址与所述待分配订单的取货地址之间的距离，确定所述待分配订单与所述配送人员的匹配程度，包括：
    按照预设排序规则，确定所述N2个待分配订单中的M3个待分配订单，所述M3个待分配订单的配送顺序优先于剩余的M4个待分配订单的配送顺序，M3为大于或等于1的整数，M4＝N2-M3；
    结合所述已挂起订单的收货地址与所述M3个待分配订单的取货地址之间的距离，确定所述多个待分配订单与所述配送人员的匹配程度。
  9. 一种订单处理装置，包括：
    审核模块，被配置为响应于配送人员触发的订单挂起操作，根据所述订单挂起操作对应的订单的配送信息对所述订单进行可挂起性审核；
    添加标记模块，被配置为若审核通过，则将所述订单标记为已挂起订单；
    计时模块，被配置为暂停计时所述已挂起订单的配送时长。
  10. 根据权利要求9所述的装置，其中，所述审核模块具体被配置为：
    若所述订单的如下配送信息满足如下条件，则确定所述订单通过可挂起性审核：
    所述订单的配送状态为已取货状态；以及，
    所述配送人员在预设时间段内的位置与所述订单的收货地址匹配；以及，
    存在表示所述配送人员与所述订单的收货人进行过通信的通信记录。
  11. 根据权利要求9所述的装置，还包括：
    去除标记模块，被配置为响应于所述配送人员触发的订单恢复操作，去除所述订单恢复操作对应的所述订单的已挂起标记；
    所述计时模块，还被配置为继续计时去除了已挂起标记的所述订单的配送时长。
  12. 根据权利要求11所述的装置，还包括：
    第一路径规划模块，被配置为重新规划所述配送人员当前对应的未完成订单的配送路径；
    第一发送模块，被配置为将所述配送路径发送至所述配送人员对应的配送客户端。
  13. 根据权利要求9所述的装置，还包括：
    获取模块，被配置为获取待分配订单；
    第一确定模块，被配置为若所述配送人员当前对应有已挂起订单，则结合所述已挂起订单的收货地址与所述待分配订单的取货地址之间的距离，确定所述待分配订单与所述配送人员的匹配程度；
    第二确定模块，被配置为根据所述匹配程度确定是否将所述待分配订单分配给所述配送人员。
  14. 根据权利要求13所述的装置，还包括：
    第二路径规划模块，被配置为若所述第二确定模块确定将所述待分配订单分配给所述配送人员，则规划所述配送人员当前对应的未完成订单的配送路径，所述未完成订单中不包括所述已挂起订单；
    第二发送模块，被配置为将所述配送路径发送至所述配送人员对应的配送客户端。
  15. 根据权利要求13所述的装置，其中，所述已挂起订单的数量为N1个，N1为大于1的整数，所述第二确定模块具体被配置为：
    按照预设优先级排序规则，确定所述N1个已挂起订单中的M1个已挂起订单，所述M1个已挂起订单的优先级低于剩余的M2个已挂起订单的优先级，M1为大于或等于1的整数，M2＝N1-M1；
    结合所述M1个已挂起订单的收货地址与所述待分配订单的取货地址之间的距离，确定所述待分配订单与所述配送人员的匹配程度。
  16. 根据权利要求13所述的装置，其中，所述待分配订单的数量为N2个，N2为大于1的整数，所述第二确定模块具体被配置为：
    按照预设排序规则，确定所述N2个待分配订单中的M3个待分配订单，所述M3个待分配订单的配送顺序优先于剩余的M4个待分配订单的配送顺序，M3为大于或等于1的整数，M4＝N2-M3；
    结合所述已挂起订单的收货地址与所述M3个待分配订单的取货地址之间的距离，确定所述多个待分配订单与所述配送人员的匹配程度。
  17. 一种服务器，包括存储器和处理器；其中，
    所述存储器用于存储一条或多条计算机指令，其中，所述一条或多条计算机指令被所述处理器执行时实现如权利要求1至8中任一项所述的订单处理方法。
  18. 一种存储有计算机程序的计算机可读存储介质，其中，所述计算机程序使计算机执行时实现如权利要求1至8中任一项所述的订单处理方法。
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