WO2017199336A1 - Dispositif de gestion de maintenance, système de gestion de maintenance et programme - Google Patents

Dispositif de gestion de maintenance, système de gestion de maintenance et programme Download PDF

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Publication number
WO2017199336A1
WO2017199336A1 PCT/JP2016/064607 JP2016064607W WO2017199336A1 WO 2017199336 A1 WO2017199336 A1 WO 2017199336A1 JP 2016064607 W JP2016064607 W JP 2016064607W WO 2017199336 A1 WO2017199336 A1 WO 2017199336A1
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WO
WIPO (PCT)
Prior art keywords
maintenance
mode
information
request information
remote
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PCT/JP2016/064607
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English (en)
Japanese (ja)
Inventor
広泰 田畠
仁 川▲崎▼
朋興 浮穴
啓太 齊藤
裕希 川野
Original Assignee
三菱電機ビルテクノサービス株式会社
三菱電機株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 三菱電機ビルテクノサービス株式会社, 三菱電機株式会社 filed Critical 三菱電機ビルテクノサービス株式会社
Priority to JP2018517969A priority Critical patent/JP6373535B2/ja
Priority to CN201680085410.8A priority patent/CN109074525B/zh
Priority to KR1020187032481A priority patent/KR102039288B1/ko
Priority to PCT/JP2016/064607 priority patent/WO2017199336A1/fr
Publication of WO2017199336A1 publication Critical patent/WO2017199336A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Definitions

  • the present invention relates to a maintenance management device, a maintenance management system, and a program, and particularly to a maintenance provision form.
  • Maintenance to be performed on the equipment installed in the building includes operations such as operation check and function test using a diagnostic program, software and firmware update, parts replacement, and cleaning according to the contents of the contract.
  • operations such as operation check and function test using a diagnostic program, software and firmware update, parts replacement, and cleaning according to the contents of the contract.
  • there are two types of maintenance provision methods two types of maintenance provision methods, local maintenance and remote maintenance.
  • on-site maintenance maintenance personnel visit a building and perform maintenance regularly or when maintenance is required, for example, every six months.
  • remote maintenance a building facility is requested to perform maintenance remotely from a monitoring center via a network such as the Internet.
  • whether to perform local maintenance or remote maintenance is basically determined for each building according to the contract type. However, depending on the content of maintenance, on-site maintenance may be performed even for a building subject to remote maintenance.
  • JP 2007-112614 A Japanese Patent Laid-Open No. 08-051490 JP 2010-231422 A JP 2011-175494 A JP 2010-146382 A JP 2006-2111395 A JP 2007-094998 A
  • the present invention is intended to enable maintenance to be performed by switching to local maintenance even if the contract content regarding the form of providing maintenance with the customer is remote maintenance.
  • the maintenance management device is a maintenance mode in which maintenance personnel visit a facility and perform maintenance on the facility, or remote maintenance that remotely performs maintenance on the facility installed in the facility via the network.
  • Maintenance management information acquisition means for acquiring maintenance management information in which a maintenance mode to be applied to the facility is set, and maintenance request information indicating the content of maintenance requested for the equipment
  • the requested maintenance Maintenance request information acquisition means for acquiring maintenance request information including maintenance mode information in which a maintenance mode to be applied is set, and a maintenance mode to be applied to the requested maintenance based on the maintenance management information and the maintenance request information
  • the maintenance mode determining means sets local maintenance as the maintenance mode to be applied to the requested maintenance even if the
  • the maintenance request information includes processing information including maintenance processing procedures and maintenance mode information for each process in which a maintenance mode to be applied to each process is set. Even if the maintenance mode set in the management information is remote maintenance and the maintenance mode to be applied to the requested maintenance is remote maintenance, the maintenance to be applied to the processing among the processes included in the requested maintenance If the local maintenance is set in the maintenance type information for each process as the form, the maintenance type of the process is determined as the local maintenance, and the maintenance request information transmitting means is The maintenance request information corresponding to the determined process is transmitted to the terminal device, and the maintenance request information corresponding to the process whose maintenance mode is determined to be remote maintenance by the maintenance mode determining means is the remote maintenance. It is intended to be sent to the location.
  • a dependency relationship between processes is set in the processing information, and the maintenance mode determination unit performs the processing according to a maintenance mode determined for a process having a dependency relationship with a process to be determined as a maintenance mode. It determines the maintenance mode of processing.
  • the maintenance mode determining means determines the maintenance mode of the process having a dependency relation with the process as the local maintenance even if the remote maintenance is set as the maintenance mode to be applied in the maintenance mode information for each process. If it is, the maintenance form of the processing is determined as on-site maintenance.
  • the maintenance management system is a maintenance mode of remote maintenance in which maintenance personnel visit a facility and perform maintenance on the facility, or remotely maintain the facility installed in the facility via a network.
  • Maintenance management information storage means for storing maintenance management information in which a maintenance mode to be applied to the facility is set, and maintenance request information indicating contents of maintenance requested for the equipment
  • the requested maintenance Maintenance request information storage means for storing maintenance request information including maintenance mode information in which a maintenance mode to be applied is set, and a maintenance mode to be applied to the requested maintenance based on the maintenance management information and the maintenance request information
  • Maintenance request information transmitting means for transmitting the maintenance request information to a remote maintenance apparatus for remotely maintaining the equipment when the maintenance form is determined to be remote maintenance by the maintenance form determining means.
  • the maintenance mode determination means sets local maintenance as the maintenance mode to be applied to the requested maintenance in the maintenance mode information even if the maintenance mode set in the maintenance management information is remote maintenance. If so, the maintenance type of the requested maintenance is determined as on-site maintenance.
  • the program according to the present invention is a maintenance mode of a remote maintenance mode in which a computer visits a facility to perform maintenance on the facility by performing maintenance on the facility, or remotely performing maintenance on the facility installed in the facility via a network.
  • maintenance management information acquisition means for acquiring maintenance management information in which a maintenance mode to be applied to the facility is set, maintenance request information indicating the content of maintenance requested for the equipment, and the requested maintenance Maintenance request information acquisition means for acquiring maintenance request information including maintenance type information in which a maintenance type to be applied is set, and determining a maintenance type to be applied to the requested maintenance based on the maintenance management information and the maintenance request information
  • Maintenance form determining means for performing maintenance when the maintenance form is determined to be on-site maintenance by the maintenance form determining means by visiting the maintenance request information to the facility for maintenance.
  • Maintenance request information transmitting means for transmitting the maintenance request information to a remote maintenance apparatus for remotely maintaining the equipment when the maintenance form is determined to be remote maintenance by the maintenance form determining means.
  • the maintenance mode determining means sets local maintenance as the maintenance mode to be applied to the requested maintenance in the maintenance mode information even if the maintenance mode set in the maintenance management information is remote maintenance. If so, the maintenance type of the requested maintenance is determined as on-site maintenance.
  • maintenance can be implemented by switching the maintenance provision form to local maintenance for the processing units included in the maintenance instead of the maintenance unit.
  • the process can be performed by switching to the local maintenance according to the provision form of other processes.
  • FIG. 1 is an overall configuration diagram showing an embodiment of a maintenance management system according to the present invention. It is each block block diagram of the maintenance management server in Embodiment 1, a building facility remote maintenance apparatus, and a maintenance terminal.
  • 2 is a hardware configuration diagram of a server computer that forms a maintenance management server in Embodiment 1.
  • FIG. It is the figure which showed an example of the data structure of the maintenance management information memorize
  • 6 is a diagram illustrating an example of a data configuration of specification information included in maintenance request information stored in a maintenance request information storage unit according to Embodiment 1.
  • FIG. 6 is a diagram illustrating an example of a data configuration of processing information included in maintenance request information stored in a maintenance request information storage unit according to Embodiment 1.
  • FIG. 6 is a diagram showing another example of a data configuration of processing information included in maintenance request information stored in a maintenance request information storage unit in Embodiment 1.
  • FIG. 5 is a flowchart showing a maintenance distribution process requested to be performed in the first embodiment.
  • 6 is a diagram showing an example of a data configuration of processing information constituting a part of maintenance request information stored in a maintenance request information storage unit in Embodiment 2.
  • FIG. 10 is a flowchart showing a maintenance distribution process requested to be performed in the second embodiment.
  • FIG. 10 is a diagram showing an example of a data configuration of processing information that constitutes a part of maintenance request information stored in a maintenance request information storage unit in the third embodiment.
  • 10 is a flowchart illustrating a maintenance distribution process requested to be performed in the third embodiment.
  • FIG. 1 is an overall configuration diagram showing an embodiment of a maintenance management system according to the present invention.
  • FIG. 1 shows a building 1 as a maintenance contract unit, a monitoring center 3 that remotely monitors equipment 2 installed in the building 1, and a network 4 that connects the building 1 and the monitoring center 3 so that they can communicate with each other. It is shown.
  • a management terminal 5 In the monitoring center 3, a management terminal 5, a maintenance management server 10, and a building facility remote maintenance device 20 are installed, and are communicably connected via a network 6.
  • the management terminal 5 is used by an administrator to create maintenance management information and maintenance request information, register these information in the maintenance management server 10, and browse maintenance result information.
  • the maintenance management server 10 is used for maintenance management.
  • the building facility remote maintenance device 20 performs remote maintenance out of the maintenance performed.
  • the maintenance terminal 30 is a portable terminal used by maintenance personnel, and is connected to the network 6 as necessary when the maintenance personnel is in the monitoring center 3.
  • the network 6 may be constructed by wire, wireless, or a combination thereof.
  • the building 1 is provided with a building-side communication device 7 and equipment 2 and is communicably connected via a network 8.
  • the building side communication device 7 performs data communication with the monitoring center 3.
  • remote maintenance for the facility 2 is supported under remote control by the building facility remote maintenance device 20.
  • the facility 2 is the facility 2 to be maintained. Normally, a plurality of facilities 2 can be maintenance targets, but only one unit is shown in FIG. 1 for convenience.
  • the maintenance staff goes to the building 1 to perform maintenance, the maintenance staff directly connects the brought-in maintenance terminal 30 to the network 8 or the equipment 2 to perform maintenance on the equipment 2.
  • a building equipment maintenance company that conducts maintenance work in the monitoring center 3 is installed in the building 1 via the network 4 from the local maintenance or remote (ie, the monitoring center 3) where maintenance personnel visit the building 1 and perform maintenance on the equipment 2.
  • the maintenance is performed in any form of remote maintenance for performing maintenance on the installed facility 2.
  • the form of providing maintenance is basically determined by a contract for one building.
  • the maintenance management server 10 transmits information necessary for maintenance (maintenance request information described later) to the maintenance terminal 30 when the maintenance provision form is local maintenance.
  • the maintenance person brings the maintenance terminal 30 into the building 1 and performs maintenance on the equipment 2 to be maintained based on the maintenance request information stored in the maintenance terminal 30.
  • the maintenance management server 10 transmits maintenance request information to the building facility remote maintenance apparatus 20.
  • the building facility remote maintenance device 20 performs maintenance on the maintenance target facility 2 via the network 4 and the building side communication device 7 based on the received maintenance request information.
  • FIG. 2 is a block configuration diagram of the maintenance management server 10, the building facility remote maintenance device 20, and the maintenance terminal 30 in the present embodiment.
  • FIG. 3 is a hardware configuration diagram of a server computer forming the maintenance management server 10 according to the present embodiment.
  • the server computer forming the maintenance management server 10 in the present embodiment can be realized by a general-purpose hardware configuration that has existed in the past. That is, the computer is configured by connecting the CPU 41, ROM 42, RAM 43, hard disk drive (HDD) 44, and network controller 45 provided as communication means to the internal bus 46 as shown in FIG.
  • HDD hard disk drive
  • the building facility remote maintenance device 20 and the maintenance terminal 30 are also realized by a computer, they can be illustrated as in FIG. However, since the maintenance terminal 30 is operated by maintenance personnel, the user interface means is indispensable.
  • the maintenance management server 10 includes a maintenance request information registration unit 11, a distribution unit 12, a maintenance result management unit 13, a maintenance management information storage unit 14, a maintenance request information storage unit 15, and a maintenance result information storage unit 16.
  • the maintenance request information registration unit 11 receives maintenance request information created by an administrator using the management terminal 5 and registers it in the maintenance request information storage unit 15.
  • the maintenance management information stored in the maintenance management information storage unit 14 will be described later, but the distribution unit 12 receives the maintenance management information from the maintenance management information storage unit 14 and the maintenance request information from the maintenance request information storage unit 15.
  • the maintenance provision form (hereinafter also simply referred to as “maintenance form”) to be acquired and applied to the requested maintenance is determined based on the maintenance management information and the maintenance request information.
  • the distribution unit 12 transmits the maintenance request information to the maintenance terminal 30 used by maintenance personnel who visit the building 1 and perform maintenance when the maintenance mode is determined to be on-site maintenance, and remotely maintain the maintenance mode. Is transmitted to the building facility remote maintenance device 20.
  • the maintenance result management unit 13 manages maintenance result information such as acquiring a maintenance execution result from the maintenance terminal 30 or the building facility remote maintenance device 20 and storing it in the maintenance result information storage unit 16.
  • FIG. 4 is a diagram showing an example of a data configuration of maintenance management information stored in the maintenance management information storage unit 14 in the present embodiment.
  • the maintenance management information is information set from the management terminal 5 by the manager of the building equipment maintenance company, and is formed for each building 1 as a contract unit.
  • the maintenance management information includes building information related to the contracted building 1, maintenance contract information related to the maintenance contract, and maintenance personnel information related to the maintenance staff.
  • the building information includes a building ID and the name of the building as identification information of the building 1.
  • the maintenance contract information includes a maintenance provision form of the building 1.
  • the maintenance providing mode includes on-site maintenance and remote maintenance. When the providing mode is remote maintenance, a WAN address for accessing the building-side communication device 7 is set.
  • a maintenance staff ID and an IP address of the maintenance terminal 30 used when the maintenance staff performs maintenance are set as identification information of a maintenance staff who performs maintenance work on the equipment 2 installed in the building 1.
  • FIG. 5 is a diagram showing an example of a data configuration of maintenance request information stored in the maintenance request information storage unit 15 in the present embodiment.
  • the maintenance request information is information set from the management terminal 5 by the manager of the building equipment maintenance company, and is formed for each maintenance that is required to be performed.
  • a maintenance request ID for identifying the maintenance request is set in association with each item such as a building ID, an equipment ID, a maintenance item name, a local witness, and a maintenance date and time.
  • the building ID the building ID of the building 1 in which the equipment 2 to be maintained is installed is set, and in the equipment ID, the equipment ID of the equipment 2 to be maintained is set.
  • the maintenance item name a name for specifying maintenance to be performed on the facility 2 is set.
  • a maintenance form (local maintenance or remote maintenance) for the equipment 2 is set as maintenance form information.
  • “necessary” becomes the local witness. Is set.
  • “No” is set as the local presence.
  • “local witness” and “local maintenance” that require maintenance personnel to be present in the field for maintenance are synonymous.
  • the scheduled execution start date and time of the maintenance is set.
  • FIG. 6 is a diagram showing an example of a data configuration of processing information constituting a part of the maintenance request information stored in the maintenance request information storage unit 15 in the present embodiment.
  • the processing information is set by the administrator in the same manner as the above-described maintenance request information, and details of processing included in maintenance required to be executed are set.
  • the processing information in the present embodiment includes a maintenance request ID, a processing number, processing contents, and parameter information.
  • the maintenance request ID is a maintenance request ID for maintenance including the processing.
  • the process number is a number indicating the execution order of the process in the maintenance, and is also a process ID for identifying the process in the maintenance in the present embodiment.
  • the processing content is information indicating the content of the processing. Information necessary for executing the processing is set in the parameter information.
  • FIG. 6 shows an example of setting parameters such as an IP address and a timeout as information for specifying the facility 2 that performs the processing.
  • FIG. 7 is a diagram showing another example of the data structure of the processing information in the present embodiment.
  • 6 shows an example of data setting for processing information in maintenance for updating the software of the equipment 2.
  • FIG. 7 shows an example of data setting for processing information in maintenance for executing a test of the equipment 2 by executing a diagnostic program. showed that.
  • the data items constituting the processing information are the same as those in FIG.
  • the maintenance performance information storage unit 16 stores maintenance performance information indicating the performance management of the performed maintenance.
  • the maintenance result information includes the date and time (start time and end time) when the maintenance and each process were executed, the maintenance staff ID of the maintenance staff responsible for the maintenance, the contents of the maintenance, and the like.
  • Each component 11 to 13 in the maintenance management server 10 is realized by a cooperative operation of a computer forming the maintenance management server 10 and a program operating on the CPU 41 mounted on the computer.
  • the storage units 14 to 16 are realized by the HDD 44 mounted on the maintenance management server 10.
  • the RAM 43 or an external storage means may be used via a network.
  • the building facility remote maintenance device 20 includes a maintenance request reception unit 21, a remote maintenance execution unit 22, a result reception unit 23, a result notification unit 24, and a maintenance application storage unit 25.
  • the maintenance request reception unit 21 receives a maintenance execution request by acquiring maintenance request information sent from the maintenance management server 10.
  • the remote maintenance execution unit 22 executes remote maintenance based on the maintenance request information acquired by the maintenance request reception unit 21.
  • the result reception unit 23 receives the remote maintenance execution result transmitted from the building-side communication device 7 by the remote maintenance execution unit 22.
  • the result notifying unit 24 notifies the maintenance end and the execution result by transmitting the remote maintenance execution result received by the result receiving unit 23 to the maintenance management server 10.
  • the maintenance in the present embodiment is configured by one or a plurality of processes, but the maintenance application storage unit 25 stores functional applications for executing each process. Accordingly, the remote maintenance execution unit 22 refers to the processing information included in the maintenance request information, reads the functional application corresponding to the processing to be executed from the maintenance application storage unit 25, and executes the remote maintenance by sequentially executing the functional application. It will be.
  • Each component 21 to 24 in the building facility remote maintenance device 20 is realized by a cooperative operation of a computer forming the building facility remote maintenance device 20 and a program operating on a CPU mounted on the computer.
  • the maintenance application storage unit 25 is realized by an HDD mounted on the building facility remote maintenance device 20.
  • RAM or external storage means may be used via a network.
  • the maintenance terminal 30 includes a maintenance request reception unit 31, a local maintenance execution unit 32, a result notification unit 33, a maintenance request information storage unit 34, a maintenance application storage unit 35, and an execution result storage unit 36.
  • the maintenance request reception unit 31 receives the maintenance execution request by acquiring the maintenance request information sent from the maintenance management server 10 and registers it in the maintenance request information storage unit 34.
  • the local maintenance execution unit 32 executes the local maintenance based on the maintenance request information acquired by the maintenance request reception unit 31 and stores the execution result in the execution result storage unit 36.
  • the maintenance application storage unit 35 stores functional applications similar to the maintenance application storage unit 25, and the local maintenance execution unit 32, similar to the remote maintenance execution unit 22, stores the functional application corresponding to the processing to be performed as the maintenance application.
  • On-site maintenance is performed by reading from the storage unit 35 and executing it sequentially.
  • the result notifying unit 33 notifies the end of execution of the maintenance and the execution result by transmitting the execution result of the local maintenance stored in the execution result storage unit 36 to the maintenance management server 10.
  • the components 31 to 33 in the maintenance terminal 30 are realized by a cooperative operation of a computer that forms the maintenance terminal 30 and a program that operates on a CPU mounted on the computer.
  • Each storage unit 34 to 36 is realized by an HDD mounted on the maintenance terminal 30.
  • RAM or external storage means may be used via a network.
  • the program used in this embodiment can be provided not only by communication means but also by storing it in a computer-readable recording medium such as a CD-ROM or USB memory.
  • the program provided from the communication means or the recording medium is installed in the computer, and various processes are realized by the CPU of the computer sequentially executing the program.
  • the maintenance request information registration unit 11 receives the maintenance request information sent in response to an instruction from the administrator, and stores the maintenance request information. Registered in the section 15.
  • the maintenance request information will be collectively referred to as described above.
  • the allocating unit 12 may refer to the maintenance date and time included in the maintenance request information registered in the maintenance request information storage unit 15 and execute the allocating process before the date and time when maintenance is scheduled. . In the present embodiment, it is assumed that the distribution process is executed as a scheduled process before starting the work on the scheduled maintenance date. Accordingly, the allocating unit 12 may determine the execution timing with reference to the maintenance date / time included in the maintenance request information.
  • the distribution unit 12 acquires the maintenance request information for the maintenance to be distributed from the maintenance request information storage unit 15 (step 101).
  • the maintenance request information storage unit 15 acquires the maintenance request information for the maintenance to be distributed from the maintenance request information storage unit 15 (step 101).
  • description will be made on the assumption that only one piece of maintenance request information has been acquired. However, if there are a plurality of corresponding pieces of maintenance request information, the processing shown in FIG. Good.
  • the distribution unit 12 acquires the maintenance management information of the corresponding building 1 based on the building ID included in the acquired maintenance request information (step 102). If the maintenance mode set in the acquired maintenance management information is local maintenance (N in Step 103), the allocating unit 12 transmits the acquired maintenance request information to the maintenance terminal 30 (Step 106).
  • the distribution unit 12 refers to the local witness included in the acquired processing information. If “No” is set for the local presence (N in Step 104), the distribution unit 12 transmits the acquired maintenance request information to the building facility remote maintenance device 20 (Step 105). On the other hand, when “necessary” is set for the local witness (Y in step 104), the distribution unit 12 transmits the acquired maintenance request information to the maintenance terminal 30 (step 106).
  • a maintenance request with the maintenance request ID “M0001” is a maintenance request for the building ID “0001”.
  • the maintenance type is contracted by remote maintenance.
  • “Necessary” is set for the local presence, so that the maintenance is performed in the local maintenance unlike the contract contents.
  • the maintenance content is software update
  • the operation becomes unstable after the update or the restart fails, the use of the maintenance target equipment 2 is There is a possibility that the owner and the user of the building 1 may be inconvenienced without being able to resume. Therefore, if the administrator wants to prevent the occurrence of such an unforeseen situation, the manager may set “necessary” for the local presence in the specification information.
  • the remote maintenance execution unit 22 executes remote maintenance based on the received maintenance request information.
  • the result notification unit 24 transmits the execution result to the maintenance management server 10.
  • the maintenance request receiving unit 31 in the maintenance terminal 30 receives the maintenance request information in response to the transmission in step 106, the maintenance request information is written and temporarily stored in the maintenance request information storage unit 34.
  • the maintenance request information is received by the monitoring center 3, but it may also be when a maintenance person goes to another building 1 from the monitoring center 3.
  • a maintenance person brings the maintenance terminal 30 into the building 1 where the equipment 2 to be maintained is installed, and connects to the network 8 to prepare for execution of on-site maintenance.
  • the field maintenance execution unit 32 performs field maintenance based on the maintenance request information stored in the maintenance request information storage unit 34 in accordance with a predetermined operation instruction of the maintenance staff.
  • the local maintenance execution unit 32 Since the maintenance staff cannot always transmit the execution result of the local maintenance from the destination to the maintenance management server 10, the local maintenance execution unit 32 writes and saves the execution result of the local maintenance in the execution result storage unit 36.
  • the maintenance staff returns to the monitoring center 3 and connects the maintenance terminal 30 to the network 6.
  • the result notification unit 33 transmits the execution result of the local maintenance stored in the execution result storage unit 36 to the maintenance management server 10 in accordance with the operation instruction.
  • the maintenance result management unit 13 When the execution result is sent as described above, the maintenance result management unit 13 accumulates the execution result in the maintenance result information storage unit 16. The administrator views maintenance result information acquired in this way from the management terminal 5.
  • the distribution unit 12 determines that local maintenance is necessary, and transmits maintenance request information to the maintenance terminal 30. Thereby, the maintenance is provided by local maintenance.
  • the maintenance request information is maintained by the distribution unit 12. As a result, the maintenance is performed in the field maintenance regardless of the contract contents.
  • Embodiment 2 whether to perform maintenance by on-site maintenance or remote maintenance is determined for each maintenance unit.
  • the present embodiment is characterized in that it is determined whether or not to perform maintenance by on-site maintenance or remote maintenance for each processing unit included in the maintenance.
  • the hardware configuration and functional block configuration of each device in the present embodiment may be the same as in the embodiment. However, the data structure of processing information included in maintenance request information described later and processing based on the processing information are different from those in the first embodiment.
  • FIG. 9 is a diagram showing an example of a data configuration of processing information constituting a part of the maintenance request information stored in the maintenance request information storage unit 15 in the present embodiment.
  • the processing information in the present embodiment is formed by adding a local witness item to the processing information in the first embodiment.
  • the on-site presence included in the processing information it is set whether or not the maintenance staff needs to be on-site to execute the processing. Specifically, when the maintenance staff needs to visit the building 1 to perform on-site maintenance, that is, the maintenance staff needs to be present at the site, “necessary” is set as the local witness. The On the other hand, if it is only necessary to perform remote maintenance, that is, when maintenance personnel do not need to be present, “No” is set as the local presence.
  • the distribution unit 12 acquires the maintenance request information of the maintenance to be distributed and the maintenance management information of the building 1 corresponding to the building ID included in the maintenance request information (steps 101 and 102).
  • the maintenance mode set in the acquired maintenance management information is remote maintenance (Y in step 103)
  • the maintenance request information is transmitted to the building facility remote maintenance apparatus 20, but in the present embodiment, it is further determined whether or not a local witness is required for each process included in the maintenance. did.
  • the allocating unit 12 acquires a local witness of the top process of the maintenance process information (step 201). If “No” is set in the acquired local witness (N in Step 202), the allocating unit 12 transmits the acquired maintenance request information to the building facility remote maintenance device 20 (Step 105). On the other hand, when “necessary” is set for the local presence (Y in Step 202), the allocating unit 12 transmits the acquired maintenance request information to the maintenance terminal 30 (Step 203).
  • the distribution unit 12 acquires the local presence of the process (step 205), and In the same manner as the above, the distribution corresponding to the processing is performed, and the maintenance request information is transmitted to the building facility remote maintenance device 20 or the maintenance terminal 30 (steps 202, 203, 105).
  • the allocating unit 12 executes the above process for all the processes included in the process information, and when allocating for all the processes is completed (N in Step 204), the allocating process is terminated.
  • Embodiment 3 the provision form (local maintenance or remote maintenance) is determined for each processing unit included in the maintenance.
  • the provision form of the process to be determined is determined without referring to the provision form of other processes.
  • the present embodiment is characterized in that the maintenance mode of the process is determined according to the dependency relationship with other processes.
  • the hardware configuration and functional block configuration of each device in the present embodiment may be the same as in the embodiment.
  • the data structure of the processing information included in the maintenance request information described later and the processing based on the processing information are different from the first embodiment.
  • FIG. 11 is a diagram showing an example of a data configuration of processing information constituting a part of the maintenance request information stored in the maintenance request information storage unit 15 in the present embodiment.
  • the processing information in the present embodiment is formed by adding dependency items to the processing information in the second embodiment.
  • a process number of a process having a dependency relation with the process is set in advance by the administrator.
  • the distribution unit 12 acquires the maintenance request information of the maintenance to be distributed and the maintenance management information of the building 1 corresponding to the building ID included in the maintenance request information (steps 101 and 102).
  • the maintenance mode set in the acquired maintenance management information is remote maintenance (Y in step 103)
  • the local witness of the processing information is referred to for each process included in the maintenance, and when “No” is set in the local witness (N in step 202), the maintenance request information is set as the building facility.
  • the processing provision form is determined based on the dependency included in the processing information before the transmission.
  • the allocating unit 12 identifies the process set in the dependency included in the process information of the process to be allocated, and the provision form of all the identified processes is determined as remote maintenance. If this is the case (N in step 301), the maintenance mode is determined to be remote maintenance as set in the local witness in the processing information of the processing, and maintenance request information corresponding to the processing is transmitted to the building facility remote maintenance device 20 (step) 105). On the other hand, if any of the processing provision forms identified based on the dependency relationship is determined to be local maintenance (Y in step 301), the distribution unit 12 determines that the maintenance form of the processing is also local maintenance, and Maintenance request information corresponding to the process is transmitted to the maintenance terminal 30 (step 203).
  • any maintenance (processing) having a dependency relationship with the processing is set as local maintenance. If it was sorted. The processing was assigned to local maintenance.
  • the processing that can be set in the dependency relationship is processing that is normally performed by the administrator before. That is, if the previous process is a process performed in the presence of a maintenance person, the process can be continuously performed in the presence of a maintenance person. If a provision form different from the pre-processing is set, the maintenance staff will leave the site because the next processing is remote maintenance, and if the next processing is local maintenance, it will not return to the site. must not. As a result, the maintenance performed in this way is not preferable in terms of work efficiency. Therefore, in this embodiment, once on-site maintenance is performed under the setting by the administrator, maintenance (processing) can be continuously performed on-site until there is no on-site maintenance in subsequent processing. did.
  • the allocating unit 12 needs to transmit maintenance request information to the terminal device via the network 4.

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Abstract

La présente invention a pour but, même si les clauses d'un contrat avec un client qui se rapporte à la fourniture d'une maintenance sont destinées à une maintenance à distance, de faciliter le passage à une maintenance sur place et la réalisation de la maintenance. Un serveur de gestion de maintenance 10 comprend : une unité de stockage d'informations de gestion de maintenance 14 qui stocke des informations de gestion de maintenance dans lesquelles est définie une forme de maintenance qui s'applique à un bâtiment, parmi des formes de maintenance soit de la maintenance sur place dans laquelle un préposé à la maintenance visite le bâtiment et réalise une maintenance sur un équipement, soit de la maintenance à distance dans laquelle la maintenance est effectuée à distance sur l'équipement ; une unité de stockage d'informations de requête de maintenance 15 qui stocke des informations de requête de maintenance dans lesquelles la nécessité ou l'absence de ces dernières pour la maintenance sur place est définie comme étant la forme de maintenance qui s'applique à la maintenance qui est demandée par rapport à l'équipement ; et une unité d'affectation 12 qui, lors de la détermination de la forme de maintenance qui s'applique à la maintenance demandée sur la base des informations de gestion de maintenance et des informations de requête de maintenance, détermine la forme de maintenance de ladite maintenance pour que cette dernière soit la maintenance sur place même si les informations de gestion de maintenance sont définies pour la maintenance à distance, si la maintenance sur place est définie dans les informations de requête de maintenance comme étant la forme de maintenance qui s'applique à ladite maintenance.
PCT/JP2016/064607 2016-05-17 2016-05-17 Dispositif de gestion de maintenance, système de gestion de maintenance et programme WO2017199336A1 (fr)

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JP2018517969A JP6373535B2 (ja) 2016-05-17 2016-05-17 保守管理装置、保守管理システム及びプログラム
CN201680085410.8A CN109074525B (zh) 2016-05-17 2016-05-17 维护管理装置和维护管理系统
KR1020187032481A KR102039288B1 (ko) 2016-05-17 2016-05-17 보수관리장치, 보수관리시스템 및 컴퓨터 프로그램
PCT/JP2016/064607 WO2017199336A1 (fr) 2016-05-17 2016-05-17 Dispositif de gestion de maintenance, système de gestion de maintenance et programme

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JP6373535B2 (ja) 2018-08-15
CN109074525A (zh) 2018-12-21
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CN109074525B (zh) 2022-08-23
JPWO2017199336A1 (ja) 2018-09-20

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