WO2016109996A1

WO2016109996A1 - Method and apparatus for processing service, and terminal

Info

Publication number: WO2016109996A1
Application number: PCT/CN2015/072002
Authority: WO
Inventors: 吕云飞
Original assignee: 宇龙计算机通信科技(深圳)有限公司
Priority date: 2015-01-07
Filing date: 2015-01-30
Publication date: 2016-07-14
Also published as: CN104580728A

Abstract

Disclosed are a method and apparatus for processing a service, and a terminal, wherein the method comprises: when a terminal that has a first system and a second system receives a service request, determining whether the first system and the second system have a processing capability for the service request; and selecting the system that has the processing capability to process the service request. In the present invention, the method of judging, when a dual-system terminal receives a service request, whether two systems have the capability of processing the service request, so that the service request is processed within the system having the processing capability, can enable the dual-system terminal to process a corresponding service according to the capability of each system, defines a communication manner of the dual-system terminal, and solves the problem in the prior art that in a dual-system terminal there is no method capable of determining how dual-systems perform communication, and therefore user experience is relatively poor when the dual-system terminal is used.

Description

Method, device and terminal for processing business

This application claims priority to Chinese Patent Application No. CN 201510008050.9, entitled "Method, Apparatus and Terminal for Processing Business", which is filed on January 7, 2015, the entire contents of which are incorporated by reference. In this application.

Technical field

The present invention relates to the field of mobile communications, and in particular, to a method, an apparatus, and a terminal for processing a service.

Background technique

When there is a service request, the existing terminal directly receives the service request and performs processing. For example, when receiving the call, it directly determines whether it is an already stored contact, and if so, directly displays the number, not the already stored contact. Display the number directly. However, in the dual system terminal, there is no way to determine how the dual system communicates, so the user experience is lower when using the dual system terminal.

Summary of the invention

The present invention provides a method, an apparatus, and a terminal for processing a service, so as to at least solve the existing method in a dual system terminal, which is capable of determining how the dual system communicates, and thus has a lower user experience when using the dual system terminal. The problem.

In one aspect, the present invention provides a method for processing a service, comprising: determining, by a terminal having a first system and a second system, whether the first system and the second system have the service request when receiving a service request Processing capability; selecting a system having the processing capability to process the service request.

Further, when the terminal having the dual system receives the service request, determining whether the first system and the second system have the processing capability of the service request includes: acquiring, by the first system and the second system simultaneously Determining a service request; determining whether the system can process the service request according to a preset matching rule.

Further, selecting a system having the processing capability to process the service request includes: in determining that both the first system and the second system have processing capabilities of the service request, The service request is processed by the first system in the foreground; if the first system in the foreground cannot process the service request, the second system is switched to the foreground to process the service request.

Further, when the terminal having the first system and the second system receives the service request, determining whether the first system and the second system have the processing capability of the service request includes: acquiring, by the first system in the foreground, the a service request; determining, according to a preset matching rule, whether the system is capable of processing the service request, to directly send the service request to the second system if it is determined that the first system does not have the processing capability Process it.

Further, the service request includes at least one of a voice request, a text request, and a video request.

In another aspect, the present invention provides an apparatus for processing a service, comprising: a determining module, configured to determine the first system and the second when a terminal having a first system and a second system receives a service request Whether the system has the processing capability of the service request; the processing module is configured to select a system having the processing capability to process the service request.

Further, the determining module includes: a first acquiring unit, configured to acquire the service request by the first system and the second system at the same time; and a first determining unit, configured to determine, according to a preset matching rule, respectively Whether the system is capable of processing the business request.

Further, the processing module includes: a first processing unit, configured to: by determining, in the case that the first system and the second system both have the processing capability of the service request, by using the first system in the foreground The second processing unit is configured to switch the second system to the foreground to process the service request if the first system in the foreground cannot process the service request.

Further, the determining module includes: a second acquiring unit, configured to acquire the service request by the first system in the foreground; and a second determining unit, configured to determine, according to a preset matching rule, whether the system is capable of processing the service And the request is to directly send the service request to the second system for processing if it is determined that the first system does not have the processing capability.

In a further aspect, the present invention provides a terminal, comprising: the apparatus for processing a service according to any one of the preceding claims.

When the dual system terminal receives the service request, the present invention determines whether the two systems have the ability to process the service request, so as to process the service request in the system with processing capability, and the method can make the dual system terminal according to the capabilities of each system. To handle the corresponding service, defining the communication side of the dual system terminal In the prior art, in the dual system terminal, there is no method capable of determining how the dual system communicates, and thus the user experience is low when the dual system terminal is used.

DRAWINGS

Various other advantages and benefits will become apparent to those skilled in the art from a The drawings are only for the purpose of illustrating the preferred embodiments and are not to be construed as limiting. Throughout the drawings, the same reference numerals are used to refer to the same parts. In the drawing:

1 is a flowchart of a method for processing a service according to an embodiment of the present invention;

2 is a schematic structural diagram of an apparatus for processing a service according to an embodiment of the present invention;

3 is a schematic diagram of a first structure of a device determining module for processing a service according to an embodiment of the present invention;

4 is a schematic structural diagram of a device processing module for processing a service according to an embodiment of the present invention;

FIG. 5 is a second schematic structural diagram of a device determining module for processing a service according to an embodiment of the present invention; FIG.

6 is a schematic structural diagram of a dual system terminal in a preferred embodiment of the present invention;

Figure 7 is a diagram showing the processing of each system in a dual system terminal in a preferred embodiment of the present invention.

detailed description

Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While the embodiments of the present invention have been shown in the drawings, the embodiments Rather, these embodiments are provided so that this disclosure will be more fully understood and the scope of the disclosure will be fully disclosed.

In order to solve the problem in the prior art in the dual system terminal, there is no method for determining how the dual system communicates, so when the dual system terminal is used, the user experience is low, and the present invention provides a method and device for processing the service. And the terminal, the present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.

An embodiment of the present invention provides a method for processing a service. The process is as shown in FIG. 1 and includes steps S102 to S104:

S102. The terminal having the first system and the second system determines the first system when receiving the service request. And whether the second system has the processing capability of the service request;

S104. Select a system with processing capability to process the service request.

When the dual system (having the first system and the second system) receives the service request, the embodiment of the present invention determines whether the two systems have the capability to process the service request, so as to process the service request in the system with processing capability. The method can make the dual system terminal process the corresponding service according to the capabilities of each system, and define the communication mode of the dual system terminal, and solve the prior art in the dual system terminal, and there is no method for determining how the dual system communicates. Therefore, when using a dual system terminal, the user experience is lower.

During the implementation, when the terminal having the dual system receives the service request, it is required to determine whether the first system and the second system have the processing capability of the service request, and the process may include multiple situations, for example, the first system and the second system simultaneously Obtaining a service request; determining whether the system can process the service request according to the preset matching rule, and processing the service request through the system in the foreground when determining that both systems can process the service request; If the system cannot process the service request, the second system is switched to the foreground to process the service request.

For another example, the first system in the foreground acquires a service request; according to a preset matching rule, determines whether the system can process the service request, so as to directly send the service request to the first system if it is determined that the first system does not have the processing capability. The second system performs processing. Since the sum of functions of the first system and the second system necessarily includes all functions of communication of the existing mobile terminal, the second system is generally set to include at least other functions than the first system function (of course, may also include A system has some or all of its functionality, so the second system can handle the service request directly. The foregoing mentioned service request may include at least a plurality of types, such as a voice request, a text request, a video request, and the like.

The embodiment of the present invention further provides an apparatus for processing a service. The structure of the apparatus is as shown in FIG. 2, and includes: a determining module 10, when a terminal having the first system and the second system receives a service request, Determining whether the first system and the second system have the processing capability of the service request; the processing module 20 is coupled to the determining module 10 for selecting a system with processing capability to process the service request.

FIG. 3 is a schematic structural diagram of the above-mentioned determining module 10, including: a first obtaining unit 101, configured to acquire a service request by the first system and the second system at the same time; and a first determining unit 102 coupled with the first acquiring unit 101, According to the matching rule set in advance, it is determined whether the system can process the service request separately.

4 is a schematic structural diagram of the processing module 20, wherein the device for processing the service includes the determining module of the structure shown in FIG. 3, the processing module 20 further includes: a first processing unit 201, configured to determine the first system and the first If the second system has the processing capability of the service request, the service request is processed by the first system in the foreground; the second processing unit 202 is configured to: when the first system in the foreground cannot process the service request, the second The system switches to the foreground to process the business request.

The structure of the above-mentioned determining module 10 can also be as shown in FIG. 5, including: a second obtaining unit 103, configured to acquire a service request by the first system in the foreground; and a second determining unit 104 coupled with the second obtaining unit 103, And determining, according to the preset matching rule, whether the system can process the service request, to directly send the service request to the second system for processing, if it is determined that the first system does not have the processing capability.

The embodiment of the present invention further provides a terminal, which is preferably a mobile terminal, and includes the device for processing the service according to any one of the above, and those skilled in the art can know which functions the terminal specifically includes according to the device described above. In implementation, the above device may be integrated into the terminal and set as a system function; an opening item may also be set for the function, and when the function is enabled, the two systems implement different functions, and the function is not enabled. In this case, each system has a complete function.

Alternative embodiment

The embodiment of the invention provides a method for processing a service, which is applied in a dual system terminal to perform communication control on a dual system terminal, and solves the problem of how to select a system to complete communication when the dual system terminal performs communication.

The dual system terminal in this embodiment has system A and system B. As shown in FIG. 6, both systems can establish contact information, system A and system B have shared memory, and two systems can share memory between them. Inter-communication mode for message delivery. When the terminal receives a call, a short message, etc., the underlying Modem will report to the systems A and B at the same time, and the terminal will select the system A (or B) to complete the corresponding communication according to the type of the service request according to the set system policy.

When classifying service requests, they can be classified according to contacts. For example, which contact-related service requests can be processed in system A, and which contact-related service requests can be processed in system B; Classification, for example, which services can be processed in system A and which services can be processed in system B.

If you choose to categorize by contact, classify the contact as: just contact with system A Person, only the contact of system B, the contact of system A and system B, other contacts (unfamiliar number, etc.). The communication with each type of contact can be pre-set or selected by the user. In the embodiment, when the dual-system terminal is used for communication, the two systems obtain the service request at the same time. The processing flow of each system is as shown in FIG. 7, and includes the following S1 to S4:

S1, when there is an incoming call or needs to receive information, the communication request is obtained through the Modem.

S2, matching contact information. Determine whether the contact information matches the preset contact information. This process can return matching results to another system so that another system's own processing power can be notified.

S3. According to the matching result, it is determined whether the communication needs to be performed in the system. If yes, execute S4, otherwise go to S5 for execution.

S4, processing the incoming call or the information that needs to be received in the system.

S5, the incoming call or the information that needs to be received is handed over to another system for processing.

In the implementation process, since the electricity is taken as an example, the description is made: (1) If both the system A and the system B have the contact, and if the systems A and B have no agreement, the incoming call of the contact is in the foreground system. If the contact exists in both system A and system B, but it is preset that only the related service of the contact can be processed by system A, then the incoming call of the contact is processed in system A; when system A processes the incoming call If the foreground system is system B, the system is automatically switched, and the foreground is switched to system A for call processing; if system A is already in the foreground, it is directly processed. (2) If there is only one system in the contact, the call processing is performed in the system where the contact exists. When the system A processes the incoming call, if the foreground system is system B, the system is automatically switched, and the foreground is switched to System A performs incoming call processing.

In this embodiment, the system selection problem in the communication of the dual system terminal is solved by binding the contact, and different systems can use different processing strategies (such as security encryption) for the communication content, thereby improving the reliability of the terminal and enhancing the reliability. user experience.

It is apparent that those skilled in the art can make various modifications and variations to the invention without departing from the spirit and scope of the invention. Thus, it is intended that the present invention cover the modifications and modifications of the invention

Claims

A method for processing a service, comprising:

When the terminal having the first system and the second system receives the service request, determining whether the first system and the second system have the processing capability of the service request;

A system having the processing capability is selected to process the service request.
The method according to claim 1, wherein when the terminal having the dual system receives the service request, determining whether the first system and the second system have the processing capability of the service request comprises:

The first system and the second system simultaneously acquire the service request;

According to a matching rule set in advance, it is determined whether the own system can process the service request, respectively.
The method of claim 2, wherein selecting a system having the processing capability to process the service request comprises:

And determining that the first system and the second system both have the processing capability of the service request, and processing the service request by using the first system in the foreground;

In case the first system in the foreground cannot process the service request, the second system is switched to the foreground to process the service request.
The method according to claim 1, wherein when the terminal having the first system and the second system receives the service request, determining whether the first system and the second system have the processing capability of the service request include:

The first system in the foreground obtains the service request;

Determining, according to a preset matching rule, whether the system is capable of processing the service request, to directly send the service request to the second system for processing, if it is determined that the first system does not have the processing capability.
The method according to any one of claims 1 to 4, wherein the service request comprises at least one of a voice request, a text request, and a video request.
A device for processing a service, comprising:

a determining module, when the terminal having the first system and the second system receives the service request, Determining whether the first system and the second system have processing capabilities of the service request;

And a processing module, configured to select a system with the processing capability to process the service request.
The apparatus of claim 6, wherein the determining module comprises:

a first acquiring unit, configured to acquire the service request by the first system and the second system at the same time;

The first determining unit is configured to determine, according to a preset matching rule, whether the system is capable of processing the service request.
The device of claim 7, wherein the processing module comprises:

a first processing unit, configured to process, by the first system in the foreground, the service request, if it is determined that the first system and the second system both have the processing capability of the service request;

And a second processing unit, configured to switch the second system to the foreground to process the service request if the first system in the foreground cannot process the service request.
The apparatus of claim 6, wherein the determining module comprises:

a second acquiring unit, configured to acquire the service request by the first system in the foreground;

a second determining unit, configured to determine, according to a preset matching rule, whether the system is capable of processing the service request, to directly send the service request if it is determined that the first system does not have the processing capability Go to the second system for processing.
A terminal, comprising: the apparatus for processing a service according to any one of claims 6 to 9.