WO2016097774A1 - Procedure and mobile application for handling sequence number calling information - Google Patents
Procedure and mobile application for handling sequence number calling information Download PDFInfo
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- WO2016097774A1 WO2016097774A1 PCT/HU2015/000029 HU2015000029W WO2016097774A1 WO 2016097774 A1 WO2016097774 A1 WO 2016097774A1 HU 2015000029 W HU2015000029 W HU 2015000029W WO 2016097774 A1 WO2016097774 A1 WO 2016097774A1
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- 238000000034 method Methods 0.000 title claims abstract description 25
- 238000010295 mobile communication Methods 0.000 claims abstract description 44
- 238000004891 communication Methods 0.000 claims abstract description 20
- 230000005236 sound signal Effects 0.000 claims description 5
- 230000000694 effects Effects 0.000 claims description 3
- 238000005516 engineering process Methods 0.000 description 6
- 230000011664 signaling Effects 0.000 description 3
- 238000010586 diagram Methods 0.000 description 2
- 238000012545 processing Methods 0.000 description 2
- 230000000007 visual effect Effects 0.000 description 2
- 230000005540 biological transmission Effects 0.000 description 1
- 230000001419 dependent effect Effects 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 238000010339 medical test Methods 0.000 description 1
- 238000013160 medical therapy Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F17/00—Digital computing or data processing equipment or methods, specially adapted for specific functions
Definitions
- Procedure and mobile application for handling sequence number calling information The subject of the invention relates to a procedure for handling sequence number calling information belonging to a sequence number allocated by a sequence number allocation system, as well as a mobile application for this procedure.
- Sequence number allocation machines are being used to an increasingly wide extent to replace or regulate queues. Instead of standing in a queue in front of an administration desk, the users select the type of service they wish to use in the menu of the sequence number allocation machine, which then issues the appropriate sequence number.
- a local IT device typically a server
- the service desk and sequence number allocated to each other are typically displayed on a sequence number display located in the waiting room, in given cases they are also announced by a public address system.
- the concept of service is used in a wide sense, including all kinds of official and administrative affairs (for example, the submittal, request and drawing up, etc. of official documents), administration related to purchase transactions (for example, ordering, issuing, paying for goods, etc. at a counter in a store), administration aimed at personal services (for example, medical or non-medical tests/therapies, counseling, etc.).
- the service desk is understood as being the location designated for the particular service, in other words, it may be a window or desk, or even a doctor's surgery, a hairdressers chair, an advisor's desk, etc.
- the sequence number allocation machines successfully replace the act of physically standing in a queue, so the users can wait for their sequence number to be "called" while sitting down in the waiting room.
- sequence number allocation machines are also suitable for fairly allocating the users waiting for service desks used for the same types of service. For example, it does not occur that a user waits for hours after standing in the "wrong" queue because the user in front of him is using a complex service, while in another queue those arriving later than him are served faster.
- the inventor has recognised that the present sequence number allocation systems are still not optimal, because the users cannot leave the effect range of the device (e.g. display, loudspeaker) used for calling the sequence number, because they cannot know the amount of time it will take for their turn to come.
- the device e.g. display, loudspeaker
- the purpose of the invention is the provision of a procedure and mobile application that is free of the disadvantages of the solutions according to the state of the art.
- the aim of the invention is especially to provide a procedure and mobile application that makes it possible for the user waiting for a service to freely move about after taking his sequence number, and even leave the service location, without risking his sequence number being called in his absence and without his knowledge.
- Figure 1 is an outline block diagram of a preferred embodiment of the sequence number allocation system serving to perform the procedure according to the invention.
- Figure 2 is an outline block diagram of another, different preferred embodiment of the sequence number allocation system serving to perform the procedure according to the invention.
- the sequence number management system 10 visible in figure 1 contains at least one sequence number allocation system 20, a mobile application 32 that may be run on a mobile communication device 30 and a sequence number management centre.
- sequence number allocation system 20 also includes at least one sequence number allocation controller 22 and a sequence number allocation machine 24 that is in a wireless or wireless data transmission connection with it and also a sequence number display board 26 and, in a given case, a loudspeaker 28.
- the sequence number allocation controller 22 is preferably the server 22a of the sequence number allocation system 20. In a given case the sequence number allocation controller 22 may be integrated into the sequence number allocation machine 24.
- the sequence number allocation machine 24 has a user input interface 24a (such as a keyboard, push buttons, touch screen, etc.), with which the user may select the type of the service he wishes to use.
- a user input interface 24a such as a keyboard, push buttons, touch screen, etc.
- the sequence number allocation machine 24 includes a sequence number ticket dispenser 24b, with which, for example, a paper-based sequence number ticket 25 may be issued in the interest of traditional sequence number allocation.
- the sequence number ticket 25 carries a sequence number 25a.
- the sequence number allocation machine 24 carries a code 24c that may be read by the user or by the user's mobile communication device 30.
- This may be, for example, a number and/or letter combination, a barcode, QR code or a code 24c broadcast by an active or passive signal transmitter that may be received by the mobile communication device 30 (such as an RFID label).
- identification data 24c' may be logically associated with the sequence number allocation machine 24, which may be queried in various ways, as will be explained later on.
- the sequence number allocation system 20 may include several sequence number allocation machines 24, to which differing identification data 24c' may be allocated, but it is also conceivable that the same identification data 24c' is allocated to all the sequence number allocation machines 24 within a given sequence number allocation system 20, because the individual sequence number allocation machines 24 distribute the element of a common sequence number series. In this case the identification data 24c' identifies the sequence number allocation system 20 itself.
- the sequence number caller display board 26 is preferably an LCD screen, but any other display device may be used, including non-digital displays as well, such as a mechanical split-flap display.
- the sequence number caller display board 26, apart from the currently called sequence number and the associated service desk number, also displays the last 2-3 sequence numbers called as well as the associated service desk number on the basis of the control command given by the sequence number allocation controller 22, which is preferably a server 22a.
- the sequence number allocation system 20 may also include the administrator's signalling device 27 (e.g. computer) located on the service desk and connected via a wireless or wireless connection to the sequence number allocation controller 22, using which the administrator is able to send a signal to the sequence number allocation controller 22 indicating that he is ready to perform a new service, in other words to receive a client who has a sequence number 25.
- the administrator's signalling device 27 e.g. computer located on the service desk and connected via a wireless or wireless connection to the sequence number allocation controller 22, using which the administrator is able to send a signal to the sequence number allocation controller 22 indicating that he is ready to perform a new service, in other words to receive a client who has a sequence number 25.
- the user's mobile communication device 30 also takes part in the sequence number handling procedure according to the invention.
- the mobile communication device 30 is preferably a smartphone or a tablet computer, but it may be any other portable information technology device capable of performing electronic data communication.
- the mobile communication device 30 has a processor 31 , memory 32 (primary store), a data store 33 (secondary store), one or more input interfaces 34, one or more output interfaces 36 and one or more communication modules 39.
- the processor 31 may also be integrated into a system on chip - SoC 31.
- a system on chip 31 typically contains several processors 31 : a CPU (central processing unit) 31a and a GPU (graphic processing unit) 31 b.
- the communication module 39 may also be integrated in the system on chip 31 (e.g. 3G module, 4G LTE module, Wifi module, NFC module, Bluetooth module, etc.).
- the output interfaces 36 include a display 35, a loudspeaker 36a and a vibration motor 36b, the latter of which serves to emit a vibration signal.
- the display 35 is preferably a touch screen 35, in this way it simultaneously serves as an input interface 34 and as an output interface 36.
- a virtual keyboard 34a as input interface 34, may be displayed on the touch screen 35.
- other input interfaces 34 are also conceivable, such as a traditional keyboard, mouse, push buttons, microphone, etc.
- the mobile communication device 30 also contains a camera 34b as a further input interface 34, using which the mobile communication device 30 is capable of reading identification data 24c' from a code 24c displayed as a letter/number combination, or barcode, or QR code or in the form of another visual code.
- the mobile communication device 30 preferably also contains a vibration motor 34b, which serves to emit vibration signals.
- the mobile application 38 according to the invention may be run on the mobile communication device 30, which may be stored in the data store 33 of the mobile communication device 30, and while running certain components of the mobile application 38 are transferred to the memory 32, in a known way.
- the sequence number management centre is to be understood as being a combination of hardware and software components carrying out the function of a server, which, in a given case, may be implemented on several physical devices (such as on several servers or computers).
- the sequence number management centre may also be implemented in a cloud.
- sequence number management centre is the operator's server 40.
- sequence number allocation systems 20 belong to the sequence number management centre 50, which is embodied by several servers 40, within the framework of a cloud-based service, in a given case.
- one or more sequence number allocation systems 20 contains several sequence number allocation machines 24 and several sequence number caller display boards 26, and the sequence number allocation controllers 22 form the controller part of the sequence number allocation machines 24.
- the sequence number allocation machines 24, their sequence number allocation controllers 22, the display boards 26 and the administrators' signalling devices 27 are preferably connected to the sequence number management centre 50 (or to the servers 40 that embody it) via a communications network 60 (preferably Internet network), therefore the sequence number management centre 50 may perform the sequence number allocation and the service desk allocation.
- a communications network 60 preferably Internet network
- sequence number allocation machine 24 issues a sequence number 25a.
- the user performs the user input through the input interface 24a, for example, he selects the service he wishes to use.
- the sequence number allocation machine 24 preferably prints the sequence number 25a issued on the basis of this onto a sequence number ticket 25.
- the issued sequence number 25a is preferably registered electronically using the sequence number allocation controller 22, which is the local server 22a in the present case.
- the calling of the sequence number may take place in any known way, for example, the administrator signals that he has finished with the previous client and is ready to receive a new client using the administrator's signalling device 27 (e.g. computer) located on the service desk and connected to the sequence number allocation controller 22.
- the sequence number allocation controller 22 allocates the following serial number 25a to the given service desk also with consideration to the services available at the service desk, which is displayed on the sequence number caller display board 26.
- the sequence number calling may be controlled by the sequence number management centre 50.
- the identification data 24c' is inputted from the code 24c of at least one sequence number allocation machine 24 and the sequence number data 25a' is inputted from the issued sequence number 25a.
- the input may take place, for example, in such a way that the identification data 24c' and/or the sequence number data 25a' is inputted using the camera 34b built into the mobile communication device 30.
- the input may also take place with the user inputting the identification data 24c' and/or the sequence number data 25a' using the input interface 34 of the mobile communication device 30, in the present case the virtual keyboard 34a, with the assistance of the mobile application 38.
- the identification data 24c' may also be identified using the given sequence number allocation system 20, in other words, within this, the sequence number allocation machines 24 may also carry the same code 24c.
- the identification data 24c' allocated to the sequence number allocation machines 24 may be inputted in other ways also.
- the user may select the service location using the mobile application 38 (for example, using a drop down menu), which service location may serve as identification data 24c' or, on the basis of this, the mobile application 38 may download the identification data 24c' from, for example, a database stored in the data store 33 or stored on a remote server or cloud.
- the mobile communication device 30 also contains hardware and software components capable of determining location, such as for GPS-based location determination or, for Bluetooth-based location determination indoors, as is obvious for a person skilled in the art. In this case, on the basis of the information gained from location determination, the mobile communication device 30 automatically determines the location of the sequence number allocation machine 24 and may input the identification data 24c' associated with it.
- the identification data 24c', the sequence number data 25a', and, if necessary, further data are forwarded to the operator's server 40 via an electronic communication channel.
- the data forwarding may take place using push technology or, for example after the user has logged in, using pull technology as well.
- sequence number allocation machine 24 and the associated sequence number allocation system 20 are identified on the basis of the identification data 24c'.
- the operator's server 40 uses pull technology to request sequence number calling data from the sequence number allocation system 20. For example, using the operator's server 40 an electronic message 40a is generated that requests the sequence number calling data containing the sequence number data 25a', which is then sent via an electronic communications channel to the sequence number allocation controller 22 of the sequence number allocation system 20.
- the sequence number data 25a' is retrieved from the electronic message
- sequence number caller data 26a' belonging to the sequence number data 25a' preferably contain the sequence number data 25a' and the data relating to the service desk allocated to the sequence number, for example desk number data.
- the electronic message 22a may also contain further sequence number caller data 26a', for example, data relating to the sequence number last called and the allocated desk number.
- the sequence number caller data 26a' may also preferably contain a warning data member 26b', for example, if only a given number of sequence numbers (for example 3-5) are before the queried sequence number 25a with respect to the given type of service, then the sequence number allocation controller 22 may send a warning data member 26b' relating to this as a part of the sequence number caller data 26a' or even separately from it.
- a warning data member 26b' for example, if only a given number of sequence numbers (for example 3-5) are before the queried sequence number 25a with respect to the given type of service.
- the sequence number caller data 26a' may also be sent to the operator's server 40 using push technology.
- the sequence number allocation controller 22 may also regularly send the aforementioned sequence number caller data 26a', and, in a given case, electronic messages 22a containing other data to the operator's server 40. For example, when a new sequence number 25a is displayed on the display board 26, the sequence number caller data 26a' may be automatically sent to the operator's server.
- the sequence number allocation controller 22 sends the one or more electronic messages 22a to the operator's server 40 via an electronic communication channel, preferably, for example, via a communication channel created through an Internet connection.
- electronic communication channels created within other types of communication networks may also be used.
- the operator's server forwards at least the sequence number caller data 26a' belonging to the queried sequence number data 25a' to the mobile communication device 30 via the electronic communication channel, but preferably it also forwards sequence number caller data 26a' relating to other sequence numbers, furthermore, it may also forward the warning data member 26b' according to that stated above in one or more electronic messages, which it sends using push or pull technology.
- the operator's server 40 may also send other data 40b' containing further information through the electronic communication channel, including, for example, advertising content, information relating to the administration of the services, etc.
- the sending of the sequence number caller data 26a', the warning data member 26b' and the other data 40b' was presented as taking place on the effect of the querying containing the sequence number data 25a' and the identification data 24c'.
- the mobile application 38 only sends the identification data 24c', and the operator's server 40 identifies the sequence number allocation system 20 on the basis of this, then regularly sends one or more sequence number caller data 26a' also displayed by the display board 26 irrespective of whether it relates to the sequence number 25 allocated to the user or not.
- sequence number caller data 26a' belonging to the inputted sequence number data 25a' or to other sequence number data 25a' and, in a given case, other data 40b' are received, and these are outputted via the output interface 36 of the mobile communication device 30.
- sequence number caller data 26a' among the sequence number caller data 26a' only the sequence number caller data 26a' belonging to the inputted sequence number data 25a' is outputted on an output interface 36.
- the sequence number caller data 26a' and the other data 40b' are preferably displayed on the touch screen 35 of the mobile communication device 30 with the assistance of the mobile application 38.
- the sequence number caller data 26a' is displayed in the sequence number caller information field 35a of the touch screen 35
- the other data 40b' for example, data displaying advertisements
- the same information may be displayed in the sequence number caller information field 35a as that seen by the user while sitting in the waiting room on the sequence number caller display board 26, in other words, the sequence numbers of other users and the associated service desk numbers (or codes) as well.
- a sound signal is issued using the mobile application 38 complying to the sequence number caller data 26a' and to the other data 40b' via the audio output interface 36 of the mobile communication device 30.
- the audio output interface 36 is preferably the loudspeaker 36b, but naturally, for example, the sound signal may also be emitted via a wired or wireless earphone device.
- the sound signal may preferably be, for example, the reading out of the text information by a speech synthesiser, for example, the mobile application reads out the following sequence number and service desk in the form of sound signals, or says the information content of the warning data member 26b' (for example, after how many sequence numbers or in how much time the sequence number 25 the user received will be called).
- the other data 40b' may contain, for example, advertisements or other information in the form of a sound recording, which may also be transmitted through the audio output interface 36.
- the warning data 26b' may also be preferably displayed in other forms, for example, as a visual signal (e.g. a flashing display or the display changes colour), or as a vibrating signal emitted by the vibration motor 36b.
- a visual signal e.g. a flashing display or the display changes colour
- a vibrating signal emitted by the vibration motor 36b.
- the mobile application 38 is also preferably suitable for simultaneously handling several sequence numbers, for example the sequence numbers 25 of several users or the sequence numbers of the same user relating to several different services may be inputted and handled.
- a web application is also conceivable instead of the mobile application 38 stored in the data store 33 of the mobile communication device 30, which may be used, for example, with the mobile communication device's 30 Internet browser.
- the operator's server 40 may also send a warning text message or e-mail instead of the warning data 26b'.
Abstract
The subject of the invention relates to a procedure for the handling of sequence number calling data belonging to a sequence number allocated by a sequence number allocation system, the essence of which is that by using a mobile communication device: - identification data associated with a sequence number allocation machines is inputted, and - the identification data is forwarded to a sequence number management centre via an electronic communication channel, - sequence number calling data is received from the sequence number management centre, - the sequence number calling data is issued using the output interface of the mobile communication device. The subject of the invention also relates to a mobile application serving to perform this procedure and to a mobile communication device storing this mobile application.
Description
Procedure and mobile application for handling sequence number calling information The subject of the invention relates to a procedure for handling sequence number calling information belonging to a sequence number allocated by a sequence number allocation system, as well as a mobile application for this procedure.
Sequence number allocation machines are being used to an increasingly wide extent to replace or regulate queues. Instead of standing in a queue in front of an administration desk, the users select the type of service they wish to use in the menu of the sequence number allocation machine, which then issues the appropriate sequence number. A local IT device (typically a server) manages the issued sequence numbers, which allocates the sequence numbers to service desks that become free depending on what services are available at that particular desk. The service desk and sequence number allocated to each other are typically displayed on a sequence number display located in the waiting room, in given cases they are also announced by a public address system.
In the present specification the concept of service is used in a wide sense, including all kinds of official and administrative affairs (for example, the submittal, request and drawing up, etc. of official documents), administration related to purchase transactions (for example, ordering, issuing, paying for goods, etc. at a counter in a store), administration aimed at personal services (for example, medical or non-medical tests/therapies, counselling, etc.). The service desk is understood as being the location designated for the particular service, in other words, it may be a window or desk, or even a doctor's surgery, a hairdressers chair, an advisor's desk, etc.
The sequence number allocation machines successfully replace the act of physically standing in a queue, so the users can wait for their sequence number to be "called" while sitting down in the waiting room. The sequence number allocation machines are also suitable for fairly allocating the users waiting for service desks used for the same types of service. For example, it does not occur that a user waits for hours after standing in the "wrong" queue because the user in front of him is using a complex service, while in another queue those arriving later than him are served faster.
The inventor has recognised that the present sequence number allocation systems are still not optimal, because the users cannot leave the effect range of the device (e.g. display, loudspeaker) used for calling the sequence number, because they cannot know the amount of time it will take for their turn to come.
The purpose of the invention is the provision of a procedure and mobile application that is free of the disadvantages of the solutions according to the state of the art. The aim of the invention is especially to provide a procedure and mobile application that makes it possible for the user waiting for a service to freely move about after taking his sequence number, and even leave the service location, without risking his sequence number being called in his absence and without his knowledge.
According to the invention the task was solved with the procedure according to claims 1 and 9, with the mobile application according to claim 7 and with the mobile communication device according to claim 8.
The individual preferred embodiments of the invention are determined in the dependent claims.
Further details of the invention will be explained by way of exemplary embodiments with reference to the figures, wherein:
Figure 1 is an outline block diagram of a preferred embodiment of the sequence number allocation system serving to perform the procedure according to the invention.
Figure 2 is an outline block diagram of another, different preferred embodiment of the sequence number allocation system serving to perform the procedure according to the invention.
The sequence number management system 10 visible in figure 1 contains at least one sequence number allocation system 20, a mobile application 32 that may be run on a mobile communication device 30 and a sequence number management centre.
In the case of this embodiment the sequence number allocation system 20 also includes at least one sequence number allocation controller 22 and a sequence number allocation machine 24 that is in a wireless or wireless data transmission connection with it and also a sequence number display board 26 and, in a given case, a loudspeaker 28.
The sequence number allocation controller 22 is preferably the server 22a of the sequence number allocation system 20. In a given case the sequence number allocation controller 22 may be integrated into the sequence number allocation machine 24.
Preferably, the sequence number allocation machine 24 has a user input interface 24a (such as a keyboard, push buttons, touch screen, etc.), with which the user may select the type of the service he wishes to use.
Preferably, the sequence number allocation machine 24 includes a sequence number ticket dispenser 24b, with which, for example, a paper-based sequence number ticket 25 may be issued in the interest of traditional sequence number allocation. The sequence number ticket 25 carries a sequence number 25a.
According to the invention the sequence number allocation machine 24 carries a code 24c that may be read by the user or by the user's mobile communication device 30. This may be, for example, a number and/or letter combination, a barcode, QR code or a code 24c broadcast by an active or passive signal transmitter that may be received by the mobile communication device 30 (such as an RFID label). Instead of or apart from this, identification data 24c' may be logically associated with the sequence number allocation machine 24, which may be queried in various ways, as will be explained later on.
The sequence number allocation system 20 may include several sequence number allocation machines 24, to which differing identification data 24c' may be allocated, but it is also conceivable that the same identification data 24c' is allocated to all the sequence number allocation machines 24 within a given
sequence number allocation system 20, because the individual sequence number allocation machines 24 distribute the element of a common sequence number series. In this case the identification data 24c' identifies the sequence number allocation system 20 itself.
The sequence number caller display board 26 is preferably an LCD screen, but any other display device may be used, including non-digital displays as well, such as a mechanical split-flap display. Preferably, the sequence number caller display board 26, apart from the currently called sequence number and the associated service desk number, also displays the last 2-3 sequence numbers called as well as the associated service desk number on the basis of the control command given by the sequence number allocation controller 22, which is preferably a server 22a.
The sequence number allocation system 20 may also include the administrator's signalling device 27 (e.g. computer) located on the service desk and connected via a wireless or wireless connection to the sequence number allocation controller 22, using which the administrator is able to send a signal to the sequence number allocation controller 22 indicating that he is ready to perform a new service, in other words to receive a client who has a sequence number 25.
The user's mobile communication device 30 also takes part in the sequence number handling procedure according to the invention. The mobile communication device 30 is preferably a smartphone or a tablet computer, but it may be any other portable information technology device capable of performing electronic data communication. The mobile communication device 30 has a processor 31 , memory 32 (primary store), a data store 33 (secondary store), one or more input interfaces 34, one or more output interfaces 36 and one or more communication modules 39. In a given case the processor 31 may also be integrated into a system on chip - SoC 31. A system on chip 31 typically contains several processors 31 : a CPU (central processing unit) 31a and a GPU (graphic processing unit) 31 b. Apart from this, the communication module 39 may also be integrated in the system on chip 31 (e.g. 3G module, 4G LTE module, Wifi module, NFC module, Bluetooth module, etc.).
In the case of the preferred embodiment illustrated in figure 1 , the output interfaces 36 include a display 35, a loudspeaker 36a and a vibration motor 36b,
the latter of which serves to emit a vibration signal. The display 35 is preferably a touch screen 35, in this way it simultaneously serves as an input interface 34 and as an output interface 36. For example, a virtual keyboard 34a, as input interface 34, may be displayed on the touch screen 35. Naturally, other input interfaces 34 are also conceivable, such as a traditional keyboard, mouse, push buttons, microphone, etc.
In the case of the preferred embodiment illustrated in figure 1 , the mobile communication device 30 also contains a camera 34b as a further input interface 34, using which the mobile communication device 30 is capable of reading identification data 24c' from a code 24c displayed as a letter/number combination, or barcode, or QR code or in the form of another visual code.
The mobile communication device 30 preferably also contains a vibration motor 34b, which serves to emit vibration signals.
Preferably, the mobile application 38 according to the invention may be run on the mobile communication device 30, which may be stored in the data store 33 of the mobile communication device 30, and while running certain components of the mobile application 38 are transferred to the memory 32, in a known way.
The sequence number management centre is to be understood as being a combination of hardware and software components carrying out the function of a server, which, in a given case, may be implemented on several physical devices (such as on several servers or computers). The sequence number management centre may also be implemented in a cloud.
In the case of the present embodiment the sequence number management centre is the operator's server 40.
In the case of the embodiment illustrated in figure 2, several sequence number allocation systems 20 belong to the sequence number management centre 50, which is embodied by several servers 40, within the framework of a cloud-based service, in a given case. Among the sequence number allocation systems 20, one or more sequence number allocation systems 20 contains several sequence number allocation machines 24 and several sequence number caller display boards 26, and the sequence number allocation controllers 22 form the controller part of the sequence number allocation machines 24. The sequence number allocation machines 24, their sequence number allocation controllers 22,
the display boards 26 and the administrators' signalling devices 27 are preferably connected to the sequence number management centre 50 (or to the servers 40 that embody it) via a communications network 60 (preferably Internet network), therefore the sequence number management centre 50 may perform the sequence number allocation and the service desk allocation.
Hereinafter, the procedure according to the invention will be presented with reference to figure 1.
As a result of user input the sequence number allocation machine 24 issues a sequence number 25a. The user performs the user input through the input interface 24a, for example, he selects the service he wishes to use. The sequence number allocation machine 24preferably prints the sequence number 25a issued on the basis of this onto a sequence number ticket 25. The issued sequence number 25a is preferably registered electronically using the sequence number allocation controller 22, which is the local server 22a in the present case.
The calling of the sequence number may take place in any known way, for example, the administrator signals that he has finished with the previous client and is ready to receive a new client using the administrator's signalling device 27 (e.g. computer) located on the service desk and connected to the sequence number allocation controller 22. In this case, the sequence number allocation controller 22 allocates the following serial number 25a to the given service desk also with consideration to the services available at the service desk, which is displayed on the sequence number caller display board 26. In the case of the embodiment illustrated in figure 2 the sequence number calling may be controlled by the sequence number management centre 50.
Using the mobile application 38 running on the mobile communication device 30, the identification data 24c' is inputted from the code 24c of at least one sequence number allocation machine 24 and the sequence number data 25a' is inputted from the issued sequence number 25a. The input may take place, for example, in such a way that the identification data 24c' and/or the sequence number data 25a' is inputted using the camera 34b built into the mobile communication device 30. The input may also take place with the user inputting the identification data 24c' and/or the sequence number data 25a' using the input
interface 34 of the mobile communication device 30, in the present case the virtual keyboard 34a, with the assistance of the mobile application 38.
As mentioned previously, the identification data 24c' may also be identified using the given sequence number allocation system 20, in other words, within this, the sequence number allocation machines 24 may also carry the same code 24c.
The identification data 24c' allocated to the sequence number allocation machines 24 may be inputted in other ways also. For example, the user may select the service location using the mobile application 38 (for example, using a drop down menu), which service location may serve as identification data 24c' or, on the basis of this, the mobile application 38 may download the identification data 24c' from, for example, a database stored in the data store 33 or stored on a remote server or cloud.
A further possibility is that the mobile communication device 30 also contains hardware and software components capable of determining location, such as for GPS-based location determination or, for Bluetooth-based location determination indoors, as is obvious for a person skilled in the art. In this case, on the basis of the information gained from location determination, the mobile communication device 30 automatically determines the location of the sequence number allocation machine 24 and may input the identification data 24c' associated with it.
In the case of a preferred embodiment by using the mobile application 38, the identification data 24c', the sequence number data 25a', and, if necessary, further data (for example, user identification data) are forwarded to the operator's server 40 via an electronic communication channel. The data forwarding may take place using push technology or, for example after the user has logged in, using pull technology as well.
Using the operator's server 40, the sequence number allocation machine 24 and the associated sequence number allocation system 20 (several of which may belong to the given operator's server 40) are identified on the basis of the identification data 24c'.
In the case of a possible embodiment, the operator's server 40 uses pull technology to request sequence number calling data from the sequence number allocation system 20. For example, using the operator's server 40 an electronic
message 40a is generated that requests the sequence number calling data containing the sequence number data 25a', which is then sent via an electronic communications channel to the sequence number allocation controller 22 of the sequence number allocation system 20.
The sequence number data 25a' is retrieved from the electronic message
40a using the sequence number allocation controller 22 and then an electronic message 22a is generated from at least the sequence number caller data 26a' belonging to the sequence number data 25a'. The sequence number caller data 26a' belonging to the sequence number data 25a' preferably contain the sequence number data 25a' and the data relating to the service desk allocated to the sequence number, for example desk number data. The electronic message 22a may also contain further sequence number caller data 26a', for example, data relating to the sequence number last called and the allocated desk number.
The sequence number caller data 26a' may also preferably contain a warning data member 26b', for example, if only a given number of sequence numbers (for example 3-5) are before the queried sequence number 25a with respect to the given type of service, then the sequence number allocation controller 22 may send a warning data member 26b' relating to this as a part of the sequence number caller data 26a' or even separately from it.
The sequence number caller data 26a' may also be sent to the operator's server 40 using push technology. In this case even in absence of the electronic message 40a querying the sequence number caller data 26a' the sequence number allocation controller 22 may also regularly send the aforementioned sequence number caller data 26a', and, in a given case, electronic messages 22a containing other data to the operator's server 40. For example, when a new sequence number 25a is displayed on the display board 26, the sequence number caller data 26a' may be automatically sent to the operator's server.
The sequence number allocation controller 22 sends the one or more electronic messages 22a to the operator's server 40 via an electronic communication channel, preferably, for example, via a communication channel created through an Internet connection. Naturally, electronic communication channels created within other types of communication networks (such as a GSM network) may also be used.
The operator's server forwards at least the sequence number caller data 26a' belonging to the queried sequence number data 25a' to the mobile communication device 30 via the electronic communication channel, but preferably it also forwards sequence number caller data 26a' relating to other sequence numbers, furthermore, it may also forward the warning data member 26b' according to that stated above in one or more electronic messages, which it sends using push or pull technology.
The operator's server 40 may also send other data 40b' containing further information through the electronic communication channel, including, for example, advertising content, information relating to the administration of the services, etc.
In the above disclosure, the sending of the sequence number caller data 26a', the warning data member 26b' and the other data 40b' was presented as taking place on the effect of the querying containing the sequence number data 25a' and the identification data 24c'. However, it is conceivable that the mobile application 38 only sends the identification data 24c', and the operator's server 40 identifies the sequence number allocation system 20 on the basis of this, then regularly sends one or more sequence number caller data 26a' also displayed by the display board 26 irrespective of whether it relates to the sequence number 25 allocated to the user or not.
Using the mobile application 38 the sequence number caller data 26a' belonging to the inputted sequence number data 25a' or to other sequence number data 25a' and, in a given case, other data 40b' are received, and these are outputted via the output interface 36 of the mobile communication device 30. In a given case, among the sequence number caller data 26a' only the sequence number caller data 26a' belonging to the inputted sequence number data 25a' is outputted on an output interface 36.
When issuing the sequence number caller data 26a' and/or the other data 40b', the sequence number caller data 26a' and the other data 40b' are preferably displayed on the touch screen 35 of the mobile communication device 30 with the assistance of the mobile application 38. For example, in such a way that the sequence number caller data 26a' is displayed in the sequence number caller information field 35a of the touch screen 35, while the other data 40b' (for example, data displaying advertisements) is displayed in the other information field
35b of the touch screen 35. Preferably, the same information may be displayed in the sequence number caller information field 35a as that seen by the user while sitting in the waiting room on the sequence number caller display board 26, in other words, the sequence numbers of other users and the associated service desk numbers (or codes) as well.
In the case of a preferable embodiment, while issuing the sequence number caller data 26a' and/or the other data 40b' a sound signal is issued using the mobile application 38 complying to the sequence number caller data 26a' and to the other data 40b' via the audio output interface 36 of the mobile communication device 30. The audio output interface 36 is preferably the loudspeaker 36b, but naturally, for example, the sound signal may also be emitted via a wired or wireless earphone device. The sound signal may preferably be, for example, the reading out of the text information by a speech synthesiser, for example, the mobile application reads out the following sequence number and service desk in the form of sound signals, or says the information content of the warning data member 26b' (for example, after how many sequence numbers or in how much time the sequence number 25 the user received will be called). The other data 40b' may contain, for example, advertisements or other information in the form of a sound recording, which may also be transmitted through the audio output interface 36.
The warning data 26b' may also be preferably displayed in other forms, for example, as a visual signal (e.g. a flashing display or the display changes colour), or as a vibrating signal emitted by the vibration motor 36b.
The mobile application 38 is also preferably suitable for simultaneously handling several sequence numbers, for example the sequence numbers 25 of several users or the sequence numbers of the same user relating to several different services may be inputted and handled.
A web application is also conceivable instead of the mobile application 38 stored in the data store 33 of the mobile communication device 30, which may be used, for example, with the mobile communication device's 30 Internet browser. In this case, for example, the operator's server 40 may also send a warning text message or e-mail instead of the warning data 26b'.
Various modifications to the above-disclosed embodiments will be apparent to a person skilled in the art without departing from the scope of protection determined by the attached claims.
Claims
1. Procedure for the handling of sequence number calling data belonging to a sequence number allocated by a sequence number allocation system, characterised by using a mobile communication device for:
- reading in identification data associated with a sequence number allocation machine, and
- forwarding the identification data via an electronic communication channel to a sequence number management centre,
- receiving sequence number calling data from the sequence number management centre,
- outputting the sequence number calling data using the output interface of the mobile communication device.
2. Procedure according to claim 1 , characterised by
- reading in sequence number data issued by a sequence number allocation machine,
- forwarding the sequence number data to the sequence number management centre via an electronic communication channel, and
- receiving sequence number calling data and/or warning data associated with the given sequence number data, and outputting the data using the output interface of the mobile communication device.
3. Procedure according to claims 1 or 2, characterised by reading in the identification data and/or sequence number data using a camera of the mobile communication device.
4. Procedure according to claim 1 or 2, characterised by inputting the identification data and/or sequence number data via signals inputted on a real or virtual keyboard of the mobile communication device.
5. Procedure according to any of claims 1 - 4, characterised by the identification data associated with the sequence number allocation machine being a code carried by the sequence number allocation machine and by reading in the identification data from the carried code using the mobile communication device.
6. Procedure according to claim 1 or 2, characterised by determining the identification data on the basis of a location of the sequence number allocation machine.
7. Procedure according to claim 2, characterised by outputting the sequence number calling data and/or the warning data on a display of the mobile communication device using the mobile application, and/or outputting a sound signal corresponding to the sequence number calling data and/or warning data on an audio interface of the mobile communication device, and/or outputting a vibration signal.
8. Mobile application suitable for running on a mobile communication device for the handling of sequence number calling data belonging to a sequence number allocated by a sequence number allocation system, characterised by the mobile application being configured for performing a procedure according to any of claims 1 to 7 in the case it is run.
9. Mobile communication device having a processor, memory, data store, input interface, output interface and communication module, characterised by a mobile application being stored in the data store that is configured for performing a procedure according to any of claims 1 to 7 when executed.
10. Procedure for the handling of sequence number calling information belonging to a sequence number allocated by a sequence number allocation system, which sequence number allocation system contains at least one sequence number allocation machine, characterised by
- associating identification data to the at least one sequence number allocation machine,
- issuing with the a sequence number allocation machine a sequence number on the effect of user input,
- registering the issued sequence number in the sequence number allocation system,
- reading in the identification data associated to the at least one sequence number allocation machine using the mobile communication device,
- forwarding the identification data to a sequence number management centre through an electronic communication channel using the mobile communication device,
- identifying the sequence number allocation machine and the associated sequence number allocation system on the basis of the identification data using the sequence number management centre,
- determining sequence number calling data using the sequence number management centre,
- forwarding the sequence number calling data to the mobile communication device using the sequence number management centre,
- outputting the sequence number calling data on the output interface of the mobile communication device using the mobile communication device.
11. Procedure according to claim 10, characterised by
- reading in sequence number data from the issued sequence number using the mobile communication device,
- forwarding the sequence number data to the sequence number management centre through the electronic communication channel using the mobile communication device, and
- determining sequence number calling data belonging to the sequence number data using the sequence number management centre and forwarding it to the mobile communication device.
12. Procedure according to claim 11 , characterised by the sequence number allocation system containing at least one sequence number display board and also at least one sequence number allocation controller, and
- registering the issued sequence number using the sequence number allocation controller,
- determining the sequence number calling data belonging to the sequence number data using the sequence number management centre by:
generating an electronic message requesting sequence number calling data containing sequence number data using the sequence number management centre,
sending the electronic message requesting the sequence number calling data through the electronic communication channel to the sequence number allocation controller of the sequence number allocation system using the sequence number management centre,
obtaining the sequence number data from the electronic message using the sequence number allocation controller, generating at least an electronic reply message from the sequence number calling data belonging to the sequence number data using the sequence number allocation controller, sending the reply message to the sequence number management centre through the electronic communication channel using the sequence number allocation controller, determining the sequence number calling data belonging to the sequence number data from the reply message using the sequence number management centre.
Applications Claiming Priority (2)
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HUP1400601 | 2014-12-17 | ||
HU1400601A HUP1400601A2 (en) | 2014-12-17 | 2014-12-17 | Method and mobile application for handling row numbers |
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WO2016097774A1 true WO2016097774A1 (en) | 2016-06-23 |
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PCT/HU2015/000029 WO2016097774A1 (en) | 2014-12-17 | 2015-03-25 | Procedure and mobile application for handling sequence number calling information |
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WO (1) | WO2016097774A1 (en) |
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US20050200455A1 (en) * | 2004-01-16 | 2005-09-15 | Veni Salvatore Iii | Paging system for queue management |
EP2276228A1 (en) * | 2009-07-17 | 2011-01-19 | Deutsche Telekom AG | Online queue support |
US20110307547A1 (en) * | 2007-03-08 | 2011-12-15 | Alejandro Backer | Electronic queuing systems and methods |
US20140343977A1 (en) * | 2011-10-28 | 2014-11-20 | Qurami S.R.L. | Queue remote management system and method |
US20140350976A1 (en) * | 2013-05-24 | 2014-11-27 | Eduardo Manuel SALAS FEHLANDT | Electronic system for management of queues |
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2014
- 2014-12-17 HU HU1400601A patent/HUP1400601A2/en unknown
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US20050200455A1 (en) * | 2004-01-16 | 2005-09-15 | Veni Salvatore Iii | Paging system for queue management |
US20110307547A1 (en) * | 2007-03-08 | 2011-12-15 | Alejandro Backer | Electronic queuing systems and methods |
EP2276228A1 (en) * | 2009-07-17 | 2011-01-19 | Deutsche Telekom AG | Online queue support |
US20140343977A1 (en) * | 2011-10-28 | 2014-11-20 | Qurami S.R.L. | Queue remote management system and method |
US20140350976A1 (en) * | 2013-05-24 | 2014-11-27 | Eduardo Manuel SALAS FEHLANDT | Electronic system for management of queues |
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