WO2014123495A1 - A mobile communication platform developed for the service sector - Google Patents

A mobile communication platform developed for the service sector Download PDF

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Publication number
WO2014123495A1
WO2014123495A1 PCT/TR2013/000307 TR2013000307W WO2014123495A1 WO 2014123495 A1 WO2014123495 A1 WO 2014123495A1 TR 2013000307 W TR2013000307 W TR 2013000307W WO 2014123495 A1 WO2014123495 A1 WO 2014123495A1
Authority
WO
WIPO (PCT)
Prior art keywords
service
database
lists
customers
mobile
Prior art date
Application number
PCT/TR2013/000307
Other languages
French (fr)
Inventor
Celal Korkut VATA
Original Assignee
Vata Celal Korkut
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Vata Celal Korkut filed Critical Vata Celal Korkut
Publication of WO2014123495A1 publication Critical patent/WO2014123495A1/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]

Definitions

  • the invention is related to a mobile platform for the communication between a service provider and the customer.
  • the daily service request-service delivery cycle starts with a face to face communication.
  • the customers express their needs to the service provider via face to face communication and most often this is the most time consuming and rate limiting step of the cycle.
  • Particular example is a customer ordering a dish for dinner at a restaurant.
  • the customer first requests the menu, decides his/her dish waits for the waiter and orders via face to face communication. Depending on the work load of the restaurant and the waiter this may take a lot if time.
  • the orders may not be always received in the order they are requested.
  • a classical service-order-delivery service cycle requires extra time and most often it is not possible to serve the customer in certain standards. Similar problems are also common in nearly all of the service sector.
  • the patent application TR201201577 describes an electronic system where the customers order their needs electronically.
  • the communication between the customer and the service provider is carried out by an electronic device at the customer-end (ordering device) and a central receiver at the service provider front (order receiver).
  • the customer-end device (ordering device, a hand-held device) is supplied by the service provider.
  • the hand-held device displays the order lists (menu) and transmits the orders to the central receiver. Orders taken by the central receiver are then processed to serve the needs of the customer.
  • This exemplar system removed the need of face to face communication between the customer and the service provider.
  • the system requires expensive installment of hardware and software. This is a significant financial burden for the service provider.
  • the system needs to be installed for every single service provider separately. This is pretty time consuming and bothersome. In other words the system is not a central system and can only be applied to local businesses.
  • the invention is related to a mobile communication system aiming to overcome the technical difficulties and improving the daily functioning of the service sector.
  • the main purpose of the system is to make use of the QR codes (square bar-code) and customer owned mobile hand-held devices for addressing customer needs over the internet to the service providers.
  • Another purpose of the invention is to give an opportunity to the service providers to display their services/service lists on an internet/intranet based mobile platform and the receive the customer requests-orders on the same mobile platform.
  • Another purpose of the invention of the interest is to provide a unique database to the service providers which are organized under the central database on the mobile platform.
  • Another purpose of the invention is to serve all the service providers on the same mobile web based platform. On that platform every service provider accesses the database unique to the particular account of the service provider and is able to process the data according to his/her business needs.
  • the invention allows the administrator to access all the sub databases of the service providers if a consent by the service provider is given.
  • Another purpose of the invention is to allow the customers to order using their own personal hand-held device. That particular aim will make the need for the hand-held devices supplied by the service provider obsolete.
  • the invention of interest as described above is a mobile communication platform conveying customers orders/needs to the service providers and will be described further below with the details and characteristics serving towards the following aims: - A web server with sub-databases listing and processing the lists of the service providers, wherein the sub databases are organized under a main database.
  • the service providers list their services indexed with square bar-codes (QR) addresses in the sub databases.
  • the square bar-codes (QR) referring to the service menu are placed at predetermined locations, wherein the square bar-code (QR) includes positional information as well.
  • the customers scan the bar-codes using their personal hand-held devices and visualize the service menu on the device screen.
  • the customers decide on his/her order and transmits the order to the sub database of the service provider using his/her personal hand-held, device.
  • the services ordered by the customers in the past are recorded on the mobile devices and can be listed with respect to the date, price and location information, retrospectively. This information can be shared on social media according to the customers' preferences.
  • the invention of interest also allows the customers to pay via their mobile devices for the services they purchased.
  • Figure 1 describes the mobile communication system schematically.
  • the mobile communication system (10) includes a web server (13) where the service providers organize and display their services (menu) to the customers and receive and process customer orders.
  • the web server of interest (13) consists of a main database (131) and sub databases (132) unique to each service provider.
  • the sub databases (132) store the data regarding the service menus of the provider with detailed information such as price, and descriptions.
  • Each service provider can track and process the orders on his/her sub database (132). Furthermore, the orders can be tracked during processing as "ready”, “cooked”, “delivered” and “paid”. The processed data is stored and relevant statistics are displayed when needed.
  • Service providers index the service menus in their sub databases (132) using square codes QR (12).
  • the customers access the service lists-menus and transmit their orders upon scanning the square bar-codes (QR) (12) using smart phone device interfaces (11).
  • the mobile device (1 1) is directed to web page displaying the service menu.
  • the customer reaching the service menu then chooses the service/product and transmits his/her order using the mobile interface to the web server (13).
  • the web server (13) Upon reaching the web server (13) the order further transmitted to the sub database unique to the service provider (132) and displayed to the service provider.
  • the service provider processes the order accordingly.
  • the customer can pay for the service he/she purchased using the mobile service interface (11) after being served.
  • the services purchased by the customers via their personal mobile devices (11) are stored with information of date, locations, item, as well as information of location where location specific information is obtained by the GPS function of the hand-held mobile device (11).
  • the customer can use this information as a reference and share the information on the social media if he/she wants to.
  • the service provider enters and stores his/her service menu under a square bar-code (QR) (12) designated web addressing his/her sub database and places the square bar-codes (QR) (12) on every table.
  • the customer willing to order scans the Square bar-code (QR) (12) on his/her table using his/her personal hand-held mobile device.
  • the service menu appears on the screen of the hand-held mobile device (11) of the customer.
  • the customer decides on the order among the menu on the screen of his/her handheld device and transmits the order to the main server (13) using his/her hand-held mobile device interface.
  • the service provider receives the order over the web server (13) and particularly over the sub database (132) and processes the order.
  • the service provider (The restaurant) receives and processes the requests-orders in the order in which they are received.
  • the customer willing to pay can pay using his/her mobile device (1 1).

Abstract

The invention is related to a mobile communication platform (10) between the customers and service providers and comprising following characteristic: The service providers are listing their services lists in sub databases (132) and the sub databases are within a main database (131) functioning on a web server (13). A mobile device interface (11) scanning square bar-code tags provided by the service providers referring the service lists (menus) in the database. Upon scanning the square bar-code using the mobile device interface (11) the customer reaches the service-lists and transmits his/her order to the sub database (131) of the service provider.

Description

DESCRIPTION
A MOBILE COMMUNICATION PLATFORM DEVELOPED FOR THE SERVICE SECTOR
TECHNICAL FIELD
The invention is related to a mobile platform for the communication between a service provider and the customer.
PRIOR ART
Customers are getting daily services from a spectrum of service providers according to their needs. In order to be served the customers need to address their requests to the service providers. The service providers serve the customers accordingly.
The daily service request-service delivery cycle starts with a face to face communication. The customers express their needs to the service provider via face to face communication and most often this is the most time consuming and rate limiting step of the cycle. Particular example is a customer ordering a dish for dinner at a restaurant. The customer first requests the menu, decides his/her dish waits for the waiter and orders via face to face communication. Depending on the work load of the restaurant and the waiter this may take a lot if time. Furthermore, the orders may not be always received in the order they are requested. As a result a classical service-order-delivery service cycle requires extra time and most often it is not possible to serve the customer in certain standards. Similar problems are also common in nearly all of the service sector.
There are several electronic communication platforms between the customer and the service provider. For example, the patent application TR201201577 describes an electronic system where the customers order their needs electronically. In the particular work, the communication between the customer and the service provider is carried out by an electronic device at the customer-end (ordering device) and a central receiver at the service provider front (order receiver). The customer-end device (ordering device, a hand-held device) is supplied by the service provider. The hand-held device displays the order lists (menu) and transmits the orders to the central receiver. Orders taken by the central receiver are then processed to serve the needs of the customer. This exemplar system removed the need of face to face communication between the customer and the service provider. However, the system requires expensive installment of hardware and software. This is a significant financial burden for the service provider. Furthermore the system needs to be installed for every single service provider separately. This is pretty time consuming and bothersome. In other words the system is not a central system and can only be applied to local businesses.
The patent application TR200903223 entitled "Electronic shopping basket" describes an electronic communication system between the customers and service-product providers. However, this system requires installment of magnetic card readers, bar- code readers, displays. This is again a significant financial burden on the business plan and the application of this system is limited to shopping malls only.
In Sum, there is an urgent need for technical advancements to overcome the burdens mentioned above.
BRIEF DESCRIPTION OF THE INVENTION
The invention is related to a mobile communication system aiming to overcome the technical difficulties and improving the daily functioning of the service sector.
The main purpose of the system is to make use of the QR codes (square bar-code) and customer owned mobile hand-held devices for addressing customer needs over the internet to the service providers. Another purpose of the invention is to give an opportunity to the service providers to display their services/service lists on an internet/intranet based mobile platform and the receive the customer requests-orders on the same mobile platform. Another purpose of the invention of the interest is to provide a unique database to the service providers which are organized under the central database on the mobile platform. Another purpose of the invention is to serve all the service providers on the same mobile web based platform. On that platform every service provider accesses the database unique to the particular account of the service provider and is able to process the data according to his/her business needs. Furthermore, the invention allows the administrator to access all the sub databases of the service providers if a consent by the service provider is given.
Another purpose of the invention is to allow the customers to order using their own personal hand-held device. That particular aim will make the need for the hand-held devices supplied by the service provider obsolete.
The invention of interest as described above is a mobile communication platform conveying customers orders/needs to the service providers and will be described further below with the details and characteristics serving towards the following aims: - A web server with sub-databases listing and processing the lists of the service providers, wherein the sub databases are organized under a main database.
- Square bar-codes (QR) wherein the service lists of the service providers are indexed under Square bar-code (QR) and wherein the square bar-codes (QR) are displayed to the customers.
- Mobile hand-held devices (customer owned) wherein the customers use for scanning the square bar-codes provide accessing the lists of the service providers and use for transmitting their orders to the service provider's database based on their decisions Based on the criteria mentioned above the system functions as the following;
- The service providers list their services indexed with square bar-codes (QR) addresses in the sub databases. - The square bar-codes (QR) referring to the service menu are placed at predetermined locations, wherein the square bar-code (QR) includes positional information as well. - The customers scan the bar-codes using their personal hand-held devices and visualize the service menu on the device screen.
- The customers decide on his/her order and transmits the order to the sub database of the service provider using his/her personal hand-held, device.
These steps performed for the day to day functioning of the system.
Furthermore, the services ordered by the customers in the past are recorded on the mobile devices and can be listed with respect to the date, price and location information, retrospectively. This information can be shared on social media according to the customers' preferences.
The invention of interest also allows the customers to pay via their mobile devices for the services they purchased.
In order to communicate the invention of the interest with the necessary technical details and its advantages the drawings as below should be mentioned.
BRIEF DESCRITIONS OF THE DRAWINGS
Figure 1 describes the mobile communication system schematically.
REFERENCE NUMBERS 10 Mobile Communication System
11 Mobile Device
12 Square Bar-code (QR)
13 Web Server
131 Main Database 132 Sub Database For The Services
DETAILED DESCRIPTION OF THE INVENTION In the following detailed description the invention of interest is depicted with particular examples without a limitation.
The mobile communication system (10) includes a web server (13) where the service providers organize and display their services (menu) to the customers and receive and process customer orders. The web server of interest (13) consists of a main database (131) and sub databases (132) unique to each service provider.
The sub databases (132) store the data regarding the service menus of the provider with detailed information such as price, and descriptions. Each service provider can track and process the orders on his/her sub database (132). Furthermore, the orders can be tracked during processing as "ready", "cooked", "delivered" and "paid". The processed data is stored and relevant statistics are displayed when needed.
Service providers index the service menus in their sub databases (132) using square codes QR (12). The customers access the service lists-menus and transmit their orders upon scanning the square bar-codes (QR) (12) using smart phone device interfaces (11). Upon scanning the square code (12) the mobile device (1 1) is directed to web page displaying the service menu. The customer reaching the service menu then chooses the service/product and transmits his/her order using the mobile interface to the web server (13). Upon reaching the web server (13) the order further transmitted to the sub database unique to the service provider (132) and displayed to the service provider. The service provider processes the order accordingly. The customer can pay for the service he/she purchased using the mobile service interface (11) after being served.
Due to the structure of the database the services purchased by the customers via their personal mobile devices (11) are stored with information of date, locations, item, as well as information of location where location specific information is obtained by the GPS function of the hand-held mobile device (11). The customer can use this information as a reference and share the information on the social media if he/she wants to.
In order to describe the daily functioning of the mobile communication system (10) we are depicting the daily functioning of the system (10) in a restaurant as below.
The service provider (restaurant owner) enters and stores his/her service menu under a square bar-code (QR) (12) designated web addressing his/her sub database and places the square bar-codes (QR) (12) on every table. The customer willing to order scans the Square bar-code (QR) (12) on his/her table using his/her personal hand-held mobile device. Upon scanning the square bar-code (QR) (12) the service menu appears on the screen of the hand-held mobile device (11) of the customer. The customer decides on the order among the menu on the screen of his/her handheld device and transmits the order to the main server (13) using his/her hand-held mobile device interface. The service provider receives the order over the web server (13) and particularly over the sub database (132) and processes the order.
The service provider (The restaurant) receives and processes the requests-orders in the order in which they are received.
The customer willing to pay can pay using his/her mobile device (1 1).

Claims

1. A mobile communication system (10) providing transmitting of customer requests-orders to the service provider, characterized in comprising
- Service databases (132) comprising service lists of the service provider, a main database (131) comprising said service databases (132) and a web server ( 3) comprising said main database (132)
- Square barcodes (SQ) (12) under which the service lists (menus) of the service provider are listed.
- Mobile device interfaces (11) Scanning Square Barcodes QR and enabling the customer to reach the service lists (menus) and transmit orders to the database of the service provider.
2. A mobile platform for the services sector transmitting customer requests- orders to the service provider, characterized in comprising the following process steps:
- The service providers list their services (menu) and these lists are indexed under unique square barcodes QR referring to unique sub-service database addresses.
- The square barcode tags are placed at unique positions (i.e. Tables) and include the coordinate-location information.
- The customers see the interactive lists (menu) of the services on the screen of their mobile hand-held devices upon scanning the square barcodes (12) via their hand-held mobile devices (1 1)
- The customers choose the service/product of interest from service lists (menus) and transmits the order to the service providers sub database (132) under a main database.
3. A mobile communication method according to claim 2, characterized in that the service providers track and process customers' orders on service lists (menu) on the sub database (132) under the main database (13)
4. A mobile communication method according to claim 2, characterized in that the customers' interactions are stored on the main database (13) and retrieved and listed on the mobile device interface of the customer (11) with respect to date, price and location specific information.
5. A mobile communication method according to claim 2, characterized in that the customers can pay for the services they purchased using the mobile device interface.
PCT/TR2013/000307 2013-02-11 2013-10-08 A mobile communication platform developed for the service sector WO2014123495A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
TR2013/01600 2013-02-11
TR201301600 2013-02-11

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WO2014123495A1 true WO2014123495A1 (en) 2014-08-14

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2018106919A1 (en) * 2016-12-09 2018-06-14 Walmart Apollo, Llc Systems and methods for identifying location-based services
KR20210023794A (en) * 2017-11-08 2021-03-04 웨이 쑤 Code chain-based models, devices, systems, methods and applications

Citations (4)

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Publication number Priority date Publication date Assignee Title
EP1265166A2 (en) * 2001-04-06 2002-12-11 Symbol Technologies, Inc. Method and system for processing and using information
US20090015379A1 (en) * 2004-05-19 2009-01-15 Einar Rosenberg Apparatus and method for context-based wireless information processing
US20120123877A1 (en) * 2010-11-16 2012-05-17 Enthrill Distribution Inc. Point of interest tracking with specific retailer accreditation
WO2012083359A2 (en) * 2010-12-22 2012-06-28 Nicholas Simon Collins Mobile marketing and purchasing system

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1265166A2 (en) * 2001-04-06 2002-12-11 Symbol Technologies, Inc. Method and system for processing and using information
US20090015379A1 (en) * 2004-05-19 2009-01-15 Einar Rosenberg Apparatus and method for context-based wireless information processing
US20120123877A1 (en) * 2010-11-16 2012-05-17 Enthrill Distribution Inc. Point of interest tracking with specific retailer accreditation
WO2012083359A2 (en) * 2010-12-22 2012-06-28 Nicholas Simon Collins Mobile marketing and purchasing system

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2018106919A1 (en) * 2016-12-09 2018-06-14 Walmart Apollo, Llc Systems and methods for identifying location-based services
US10368188B2 (en) 2016-12-09 2019-07-30 Walmart Apollo, Llc Systems and methods for identifying location-based services
KR20210023794A (en) * 2017-11-08 2021-03-04 웨이 쑤 Code chain-based models, devices, systems, methods and applications
EP3709247A4 (en) * 2017-11-08 2021-08-18 Wei Xu Code chain-based model, device, system, method, and application
US11657390B2 (en) 2017-11-08 2023-05-23 Wei Xu Codechain-based models, apparatuses, systems, methods, and applications of the same
KR102544052B1 (en) * 2017-11-08 2023-06-14 웨이 쑤 Codechain-based models, devices, systems, methods and applications

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