WO2012144930A1 - System for ordering goods and services by means of a cellular communications device - Google Patents

System for ordering goods and services by means of a cellular communications device Download PDF

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Publication number
WO2012144930A1
WO2012144930A1 PCT/RU2012/000022 RU2012000022W WO2012144930A1 WO 2012144930 A1 WO2012144930 A1 WO 2012144930A1 RU 2012000022 W RU2012000022 W RU 2012000022W WO 2012144930 A1 WO2012144930 A1 WO 2012144930A1
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WO
WIPO (PCT)
Prior art keywords
customer
services
time
system
goods
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PCT/RU2012/000022
Other languages
French (fr)
Russian (ru)
Inventor
Сергей Петрович БЕЗСМЕРТНЫЙ
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Общество С Ограниченной Ответственностью "Нфи-Сервис"
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Priority to RU2011115863 priority Critical
Priority to RU2011115863 priority
Application filed by Общество С Ограниченной Ответственностью "Нфи-Сервис" filed Critical Общество С Ограниченной Ответственностью "Нфи-Сервис"
Publication of WO2012144930A1 publication Critical patent/WO2012144930A1/en

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Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00Payment architectures, schemes or protocols
    • G06Q20/30Payment architectures, schemes or protocols characterised by the use of specific devices
    • G06Q20/32Payment architectures, schemes or protocols characterised by the use of specific devices using wireless devices
    • G06Q20/322Aspects of commerce using mobile devices [M-devices]
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00Payment architectures, schemes or protocols
    • G06Q20/38Payment protocols; Details thereof
    • G06Q20/382Payment protocols; Details thereof insuring higher security of transaction
    • G06Q20/3821Electronic credentials
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce, e.g. shopping or e-commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping

Abstract

The group of inventions relates to electronic trade. What is proposed is: a system for ordering goods and services by means of a mobile cellular communications device provided with protection against unauthorized use and with the possibility of authentication of a sender and cryptographic protection of data transmitted and received over public channels. The system comprises closed data transmission channels, a processing server, a digital certificate distribution server, a server for distributing scenarios for controlling the input/output and input processing of the device, means for the cryptographic protection of data and gateways for connection to the public channels, which are connected to one another to form one information space by means of the closed channels and the public channels. The system is formed with the possibility of storing and processing data links relating to the position of the device at known points in time and relating to the location and time for the provision of services and the supply of goods by providers, as well as with the possibility of correlating this information.

Description

SYSTEM ORDER GOODS AND SERVICES BY DEVICE

CELLULAR

TECHNICAL FIELD OF THE INVENTION

The invention relates to the satisfaction of vital human needs in the field of e-commerce and information technology, and can be used for self-ordering in the provision of goods and services.

BACKGROUND

Known automated system for providing a variety of services in a telecommunications network using IVR service, comprising hardware and software system, which is associated by at least one

telecommunications network with end of authors means of communication messages and / or service providers and / or sources of information, including the system of multi-level voice menu including IVR module (Interactive Voice Response - Interactive Voice Response); multilevel voice menu system is associated with the message server, comprising means for receiving, processing, and storage of voice messages, means for forming a menu and priority messages. switching module associated with the IVR module provides a connection terminal means users of the communication with the terminal communication means the authors of posts and / or

service providers and / or sources of information. IVR module includes audio file playback means capable of rewinding and scroll through files while listening to the forward and backward; means for storing voice messages and means for storing the voice menu by switching means connected to the means to play audio files and switching module (RF patent for utility model 96206). A disadvantage of the known device consists in that the selection of services is carried in session mode and requires a long continuous joint. On the one hand it does not allow to use the system in the transport, when the connection is interrupted periodically and significantly increases the traffic of telephone networks, on the other hand increases the traffic switched networks and operating costs.

Known automated search system, selecting and ordering a service for downloading of electronic resources, consisting of a terminal connected to the call center, including a billing system with the visitors, wherein the terminal is equipped with a system equipped with a choice of selection and search criteria box , boot block selection objects and is connected through corresponding buses to the database resources and order generator (RF patent for utility model N ° 55173). A disadvantage of the known system is the lack of mobility.

Discloses a method for automated access to personal disparate e-commerce services, is characterized by using Server Manager

Service (SMPU) that creates for each user a personal gateway - programmable management services (IMC), which provides the interaction with the user the following steps: registration, at which the lock (entry / database) bijection identifier (number) E user purse, e-purse and PMU electronic wallet service provider, as well as filling out electronic forms of access,

offers an interface service provider (ISP), activation of the IMPs, in which through the IMC a request is made to the ISP for the fact that he began to provide services / products, the necessary condition for the PMU to the process of activation of the interface is the transfer of a certain amount from the User's purse on eWallet IMC consumption services / goods, in which the IMC acts in the role of a gateway between the user and the ISP (IP) interface (RF patent N ° 2,303,810). The disadvantage of the known method is that the user needs to remember the location, time and duration of services, which increases the likelihood of errors.

SUMMARY

The terms and expressions that are used in the present text, give the following values:

"Services" refers to any services that do not require the personal presence of the user at the point of service, at least at the stage of registration of the order and / or cottages order (the expression by the consumer for the provision of services agreement), in particular, banking services, telecommunications and telematic services , transport services, information services, travel services, courier services, online auction services, digital television services, accommodation services announcements, delivery services of food, lodging and restaurants and insurance services, retail sales over the Internet, public services, urban public transport services and reservation services.

"Contractor" refers to the direction of providing services, performing work or providing the goods to the customer.

"Groups of related goods and services" refers to a group of products and / or services of interest to the customer only if the receipt of all goods and services within the group (according to the principle "all or nothing").

"Group-dependent goods and services" refers to a group of products and / or services, in which the customer's interest in obtaining goods and services depend on other services or acquired by other items if he was given (the principle of "all or nothing" applies to a certain order of customer belonging to the group of goods and / or services).

"Transaction" or "consumer transaction" refers to a set of steps and / or actions, in particular stages of the provision of services that (transaction) is considered to be successfully completed only in case of successful completion of each stage. The same applies mutatis mutandis to the purchase of goods.

"Means of locating" refers to any means by which the determined location of said mobile object. For determining

locations can be used GPS technology, GLONASS, A-GPS, a variety of methods based on the use of fixed base stations of cellular communication with a known position.

"Server" is called a software and / or hardware system, to carry out certain functions in the electronic environment, first of all, receiving, processing and dissemination.

"Gateway" refers to software and / or hardware system, performing docking similar or dissimilar channels or data dissemination protocols.

"Closing channels of transmission data" refers to such data channels, unauthorized connection to that for the interception of communications by third parties or technically unfeasible or difficult.

"Open channels of transmission data" refers to such data channels that are available for a wide range of people, in particular the worldwide Internet network and a cellular network. The rest of the terms and expressions given for normal context of its value known to those skilled in the field.

The objective of this group of inventions is to reduce the time it takes for the customer to place an order for goods and / or services consistent with its

location at the time of order, and it (the customer) the predicted locations in the future.

One of the technical results of the present group of inventions (common to all inventions of this group) is to reduce the amount of planning personal schedule errors, reducing the time required for making decisions about the product or service order in the customer artist choices depending on his (the customer ) current location, to reduce the number of inspections of the customer card, which is required for remote ordering goods or services from several performers.

Another technical effect is to provide a single, accessible to all Zain eresovannyh parties (customer and all the performers), information space, containing information about the payment for goods and / or services to the customer, about its current and planned location at certain points in time, the merger of the goods or services in user transactions, the possibility of execution of the order accomplices, subcontractors refusal to execute the order of unplanned changes in time or at the point of Customer service and / or co-authors; All this increases the responsiveness and allows you to automate the reaction of all parties concerned to unplanned actions and thus avoid or minimize the negative effects (eg, return of goods and / or services of one artist, can be offered products and / or services of another artist, and performers can quickly make changes to their maintenance schedules in case of failure to appear of the customer).

Additional technical result is that the personal nature of SERVISFONa eliminates the need to pre-identity verification

performer and recording in automated information systems.

Yet a further technical effect is that the combination of the authentication means and the means of access to services, including banking, in a single personal device allows users to reduce the time gap between the moment of payment and the start of services.

This combination also allows almost simultaneously to order goods and / or services to artists who are at a considerable distance from each other, as for payment or identification does not require personal presence of the customer at the point of service and / or in the place of receipt of goods.

The possibility of combining goods / or services into groups allows you to organize prompt Automatic Update performers refusal of the customer to perform a consumer transaction, if it can not be completed successfully. For example, if for some reason the service of air transportation from point A to point B was not provided on time, the taxi service to deliver the customer from point B to point B can be automatically informed of the refusal.

Self-learning system reduces the time it takes for the customer to search for products and services, the acquisition of which does not require the provision of a significant change in his regular routes to be followed and the work schedule.

Self-learning system to reduce the likelihood of a customer error, taking into account the previously planned schedule of activities that require personal presence at a certain time in a certain place. For example, when ordering services 1, paragraph 1, at 10:00, lasting at least 30 minutes, the system will warn the user about

inability to order 2 services in paragraph 2 at 10:25, and at 10:40, when a given user's movement speed does not allow him to move from point 1 to point 2 for 10 minutes.

The technical results are achieved thanks to the fact that the first invention, namely, self-learning system to order goods and / or services through the mobile subscriber of the personal mobile device

(SERVISFONa) equipped with protection against unauthorized use, and configured to send authentication and encryption of data transmitted and / or received by the open channels (OK) contains (system) closed data channels (ZKPD), the processing server (SS), the server distributing digital certificates (SRTSS) Distribution server (CDS) IOCTL scenarios and processing input SERVISFONov (SUVVOV) operable to download new or updated in SUVVOV

SERVISFON, means of data encryption (ACS) and gateways for interfacing with the OC related among themselves (all the above) into a single information field through ZKPD and IVLC with data encryption (through DLE) transmitted through IVLC which (system) is configured to storage and processing of data on the location of the ligaments SERVISFONa at certain points in time and the place and time of providing services and / or the provision of goods

artists, as well as the possibility of comparing these data.

As will be appreciated by those skilled in the art, the task set is solved by the features of the totality of the lamp, while

the above-mentioned technical result is achieved mainly due to the presence in the system means to determine the location and means of accumulation of tangles location data SERVISFONa at certain points in time and the place and time of providing services and / or goods of performers, as well as the possibility of comparing these data.

To allow such storage ligaments known hardware comprising electronic computers of general purpose machines may be used, programmable logic integrated circuit,

processors, etc. However, these funds are obviously skilled in the art will carry the technological features that enable them to use this designation. In particular, in the case of using programmable logic integrated circuits these features appear in the structure of connections between logic blocks, which form in their programming.

The above system can be put into practice in various forms of embodiment; Some of these forms are listed below.

In a particular implementation SERVISFON system and / or PS configured to automatically and / or manually enter the details of a place, time and / or duration of the service and / or on other events that require the personal presence of the customer, personal schedule of the customer, and (c the possibility of) the formation of a database of the location of the customer at certain times (personal schedule of the customer).

In one particular embodiment SERVISFON system and / or PS

adapted to the notice of the customer to postpone the time of executing services that require personal presence of the customer.

In another particular form of execution SERVISFON system and / or PS configured to notification and / or customer warning of collisions in his personal schedule, in particular, the impossibility of a personal presence at the event in a certain place at a certain time when the event location is unattainable taking into account the current location of the customer, taking into account any time and place of the previously planned activities, or become unachievable considering the transfer space and / or time of events Execu NITEL.

In a particular embodiment SERVISFON system is arranged to prevent the customer (reminder) the occurrence of an impending

planned event.

In one particular embodiment SERVISFON system and / or PS

adapted to statistical analysis of data obtained by SERVISFONa, and forming probability functions for prediction

residence and / or actions of the customer in the future, depending on the (customer) with SERVISFONom actions in the past and (it) the current location.

In another embodiment, the private system SERVISFON and / or PS configured to cluster analysis of the data collected via

SERVISFONa.

In another particular embodiment, the clustering system is carried out according to criteria selected from the group comprising delay customer in certain places for long periods of time, the passage SERVISFONom on a particular trajectory on certain days of the week, the order of certain goods and / or services on certain days of the week, the order of certain goods and / or services in a specific sequence and the order of certain goods and / or services that require personal presence, with a specific place of performance to some in V-belt sequence.

In a particular implementation SERVISFON or PS system are designed in such a way that the customer's choice of one of the services, it is automatically prompted to select a service from the list of services that are highly likely to belong to the same cluster as the selected service (autocomplete).

In one particular embodiment SERFVISFON or PS system are designed so that the services offered to the customer to choose from, are arranged depending on the customer's location, the forecast based on the results of its likely position in the future, determined on the basis of cluster analysis.

In another embodiment, the private system identification is carried out by said test input alphanumeric combination (ACC) for compliance with predetermined ACC.

In another particular embodiment, the system open data channels include a worldwide network of Internet, automatically switched telephone network, a wireless network standard WiFi or Bluetooth.

In a particular implementation of the system is provided with means SERVISFON execution and processing SUVVOV in XML format.

In one particular embodiment of the system said sender authentication and cryptographic protection and is performed by SSL / TSL protocol.

In yet another embodiment, the system of private messaging between the MS and SERVISFONom through automatically switched cellular network is carried out via GPRS protocol.

In another particular embodiment SERVISFON system is further provided with a radio frequency tag with the customer ID.

In a particular embodiment of the RF tag system is configured to read and write the additional information so that in addition to the ID reader is able to read and write the additional information the additional information, in particular on the number of prior readings.

In a preferred embodiment, the system is designed so that the user can select the standard terms and conditions and the provision of certain services

establish additional conditions for the selection and / or screening, or use terms of selection and / or screening offered by default, and the system can offer a list of options (or best option, if there is one) meet specified criteria and sort it based on these sort of conditions and distance from the current location of the customer and / or taking into account the remoteness of their locations from the likely whereabouts of the customer in the future on the prospective time of the service.

Even more preferably, the system is configured so that the user can receive notification when new artist corresponding to a given interval of the probability of finding a customer in a certain location at a certain time determined as a result of self-learning system.

The system is preferably configured so that the sorting lists of alternatives is performed depending on the current location or customer service costs if the customer does not establish other criteria.

It should be understood that the system may have the features of any one or more of the particular forms of implementation described above, under the condition of logical and technical compatibility with these features of the system characteristics and with each other.

The second invention relates to a system for carrying out transactions, comprising a self-learning system or any of its particular forms of embodiment in which SERVISFON and / or PS configured to automatically and / or manually enter the details of a place, time and / or duration of the service and / or otherwise the event that requires the personal presence of the client, and (with) the formation of a database of the location of the customer at certain times (personal schedule of the customer).

The third invention relates to a system for carrying out transactions, comprising a self-learning system or any of its particular forms of embodiment in which SERVISFON and / or PS configured to automatically and / or manually enter the details of a place, time and / or duration of the service and / or otherwise the event that requires the personal presence of the customer in his personal schedule, as well as with the notification of the customer about the time of executing the transfer of the provision of services, require his personal presence. Personal schedule a customer can be generated automatically when to receive the ordered goods and / or services required private customer presence in a certain place at a certain time, or the customer can self-configure and adjust your personal schedule via SERVISFONa.

A fourth invention relates to a system for carrying out transactions, comprising a self-learning system or any of its particular forms of embodiment in which SERVISFON and / or PS configured to automatically and / or manually enter the details of a place, time and / or duration of the service and / or otherwise the event that requires the personal presence of the customer in his personal schedule, as well as with the notification of the customer about the time of executing the transfer of the provision of services, require his personal presence, and (with the opportunities of yu) notification and / or customer prevent the occurrence of conflicts in his

personal schedule, in particular, the impossibility of his personal presence at the event in a certain place at a certain time when the event location is unattainable with the current location of the customer, or in view of the time and place of the previously planned activities, or will not be achieved with regard to the position of transport and / time or events performers. Formation of a personal schedule, together with notification of unplanned events allows the customer and performers adjust their plans to reflect the changes. For example, in cases when one of the performers announces

it is impossible to fulfill the order, the customer an alternative contractor can be offered.

The fifth invention relates to a system for carrying out transactions, comprising self-learning system or any of its particular forms of embodiment in which SERVISFON and / or PS configured to statistical analysis of data received via SERVISFONa, and forming probability functions for the prediction of residence and / or actions of the customer in the future, depending on the (customer) with SERVISFONom actions in the past and (it) the current

location. Formation of probability functions that describe the probability of occurrence of events in a specific sequence to predict the customer's intentions and / or its location depending on prior circumstances that are the arguments of probability functions. Probability function can be used to simplify the use SERVISFONom, in particular, to sort the menu items, or alternatives offered to the customer, reducing the time it takes the customer to search for the required functions in SERVISFONa menu and selection of alternatives.

The sixth invention relates to a system for carrying out transactions, comprising self-learning system or any of its particular forms of embodiment in which SERVISFON and / or PS configured to cluster analysis of the data collected via SERVISFONa. According to the results of the cluster analysis may be isolated groups most frequently encountered customer behavior patterns that may be used, e.g., for automatic

Consumer transactions forming the template list. SERVISFON and / or PS may be made life so as to automatically propose consolidation of services in consumer transactions, to keep all the performers of the transaction up to date on the progress of the transaction execution and unexpected actions of the customer and / or

coauthors.

The seventh invention relates to a system for carrying out transactions, comprising self-learning system or any of its particular forms of embodiment in which clustering is performed on the criteria selected from the group comprising delay customer in certain places for long periods of time,

SERVISFONom pass on a certain trajectory of movement on certain days of the week, the order of certain goods and / or services on certain days of the week, the order of certain goods and / or services in a specific sequence and order

certain products and / or services that require personal presence, with a specific place of performance in a certain time sequence. Identifying patterns of behavior allows you to create templates of regular activities, ie activities carried out at regular intervals (for example, payment for utility services on certain days of the month). For information about regular user movements may be (voluntarily) used to align the displayed customer contextual advertising on the Internet in accordance with its usual itinerary and daily schedule.

The eighth invention relates to a system for carrying out transactions, comprising self-learning system or any of its particular forms of embodiment in which SERVISFON or PS configured so that selecting by the customer one of the services, it is automatically prompted to select a service from the list of services with high probability, They belong to the same cluster as the selected service

(Backfill). Formation or sorting the list of services in accordance with the results of cluster analysis to reduce the time required to order multiple services are often ordered together (and are usually related to each other).

The ninth invention relates to a system for carrying out transactions, comprising self-learning system or any of its particular forms of embodiment in which SERFVISFON or PS configured so that the services offered to the customer to choose from, ordered according to the customer's location, predicted based on the results of its likely location in the future, determined on the basis of cluster analysis. This reduces the time it takes for the customer to choose the most suitable alternative, taking into account the existing limitations in the speed of movement of the customer in the place of provision of services and taking into account previously accumulated statistical information on the patterns of behavior of the customer.

The tenth invention relates to a system for carrying out transactions, comprising self-learning system or any of its particular forms of embodiment in which SERVISFON additionally provided with a radiofrequency tag

customer identifier, wherein the RF tag is configured to read and write the additional information so that in addition

ID reader has the opportunity to consider the additional information, and to record additional information, in particular on the number of previous readings. Ability to write and read information to / from the RFID tag allows you to extend the functionality of SERVISFONa in particular use it to pay for public transport. The eleventh invention relates to a system for carrying out transactions, comprising self-learning system or any of its particular forms of embodiment in which SERVISFON additionally provided with a radiofrequency tag

customer identifier, wherein the RF tag is configured to read and write the additional information so that in addition

ID reader has the opportunity to consider the additional information, and to record additional information, in particular on the number of previous readings; said RF tag is designed so that it has the ability to transmit a SERVISFON information read and / or recorded data during reading. Fixing the number of readings to automatically count, in particular, the number of trips taken by the user, and if SERVISFON used for making micropayments and additional information contains information about the accumulated debt, the said information can be promptly communicated to the customer.

The twelfth invention relates to a system for carrying out transactions, comprising self-learning system or any of its particular forms of embodiment in which SERVISFON and / or PS configured to combine the customer the goods and / or services in a group of dependent and / or related goods and / or services.

This enables the automatic refund, if at least one product or service from an interconnected group of goods or services has not been purchased by the consumer, or at least one service from an interconnected group of goods or services has not been provided to the consumer. It also allows the co-executors to notify each other and the customer of the impossibility of performance of the transaction in its entirety.

For example, if the customer combines the delivery of lunch the first performer and spoon for dinner the second performer in a group of related goods and / or services, while in the case when one of the performers can not cope with the order, he may notify the other

co-executor of the impossibility to fulfill his part of the order, and thus

prevent or alleviate the adverse effects of failure of the transaction. The group of dependent services can be combined, in particular such services, the outcome of which depends on the possibility of further execution of the transaction.

For example, the customer can be combined into a group-dependent services, such as service 1 Carriage from 1 to point 2 taxi service railway carriage 2 from 2 to point 3 and 3 air service from 3 to point 4; In this case, if the service 2 has not been implemented, the interest of the customer to perform

unexecuted part of the transaction is lost.

Combining products and / or services to a group of related or dependent goods and / or services to the invention allows the system to automatically offer customers the most attractive artist, depending on its location and offers the desired settings.

The possibility of combining services in a group of related or dependent services allows artists to offer loyalty programs that encourage

User preference when choosing a performer.

Also it provides a method of ordering goods and / or services by the mobile cellular subscriber of a personal communication device (servisfona), wherein the open channels obtained PIN data from SERVISFONa perform

customer authentication using any of the transaction processing system described above, provides customers with access to a choice of the goods and / or services and

manage funds on your personal account, taking orders from customers for goods and / or services defined by the customer itineraries for each day of the week and / or time of the day, perform a continuous updating of information on the location and / or time of the provision of services and / or the place and / or time of delivery of goods and on the basis of form updating a database including information about the availability of goods and / or services at any time, at the customer's choice of interest to the goods and / or services to determine current location Assumption of the customer, to compare the data about the current location of the customer and the place of provision of services or the provision of goods and send the customer information on the order performers, the location of which the least removed from the current

the location of the customer and / or on the route to the selected time of day from the database.

In a particular embodiment of the method using SERVISFONa Users are notified unplanned actions performers.

In a particular embodiment of the method using SERVISFONa notify the customer of the impossibility of providing services that require personal presence at a certain time in two different places.

In a particular embodiment of the process the customer authentication is performed based on a response of the customer using the request input SERVISFONa randomly selected individual PIN numbers.

In a particular embodiment of the process the customer authentication is performed based on a response of the customer using the request input SERVISFONa difference in modulus between the four-digit random number and PIN code.

In a particular embodiment of the process controller FPGA SERVISFONa sewn private key algorithm decryption means of the PIN and a private key signature stored in the nonvolatile memory in a form suitable for decoding said algorithm. In a particular embodiment of the process at the time of checking a PIN code, digital signature private key value is placed in operative SERVISFONa volatile memory and simultaneously erase signature private key from the permanent

non-volatile memory.

In a particular embodiment of the process after the successful input SERVISFONa PIN using the GPRS protocol connection is established by the closed channel data with the automated transaction processing system and the bank server via closed transmission channel, wherein the encrypting means infrastructure public and private key signature, and then transmitted to the SERVISFON information about the balance of the customer account associated with the user's digital signature key of the corresponding database on the side of the bank.

In a particular embodiment of the process of an authentication of the customer is checked dopolnitielno matching signature key associated with him IMEI SERVISFONA.

In a particular embodiment of the process control and input-output processing of input, as well as access to other functions by selecting SERVISFONa SERVISFONa items in the main menu.

Also, a method for preventing errors when ordering goods and / or services via a mobile personal subscriber's mobile device (SERVISFONa), wherein: the accumulated data on the location of SERVISFONa at certain points in time and the place and time of providing services and / or provision of goods singers and with the possibility of comparing these data, accumulated data on the location and time of the planned activities (personal timetable), but when you try to order goods and / or services, when you try appointed I events requiring the personal presence of the customer, and / or change the location and / or time of the event executing it informed of the conflicts of personal schedules.

In a particular embodiment of the process of the personal schedules collision is impossible personal presence client on one or more events.

In another particular embodiment, the update process is performed by the personal schedules the request is the customer to confirm whether the place where the user spends a considerable amount of time and place of work if the route that repeats many times on weekdays route from job to job.

The system can be used, in particular, to make purchases in the online and the offline stores to buy tickets for transportation, tickets to the cinema and theater, for the purchase of hot tours, to pay for restaurants to find eag2te services. The system can be used for prepayment, guarantee fees or commissions for booking. The system can be used for payment of information services, and receive news, information about the weather, about the time of the traffic jams to get cards for paid reference to the teachings of the information about the schedule of the housing and utilities and disruptions in the provision of housing and communal services. The system can be used to make payments, money transfers, payment for financial services, credit, bank account management, portfolio management in the stock market. The system can be used to automatically gather information about the user's credit history data. The device can be used to inform the dispatching services housing and communal services of the occurrence of various kinds of problems of traffic jams, the commission of offenses. The system can be used to inform the user

(Customer) of public transport routes in view of its (the customer)

location. The device can be used to inform the user of the waiting time public transport routes.

BRIEF DESCRIPTION OF THE DRAWINGS

On fig.1-12 presents schematic illustrations of stages functioning SERVISFONa

OSUSCHESTVENIE INVENTION

Self-learning system to order goods and / or services involves the use SERVISFONa. SERVISFON is a mobile

private subscriber unit mobile, equipped with protection

unauthorized use and arranged to authenticate the sender and encryption of data transmitted and / or received by the open channels (OK). SERVISFON equipped with means to determine its current location, for example by infrastructure GSM standard cellular systems. The system comprises a closed data channels (ZKPD), the processing server (SS), digital certificate distribution server (SRTSS) server

scenarios propagation (CPC) ioctl and processing input SERVISFONov (SUVVOV) operable to download new or updated SUVVOV in SERVISFON, means of encryption data (ACS) and gateways for interfacing with the OC related among themselves (all the above) in a single

Information Space by ZKPD and IVLC with data encryption (through DLE) transmitted through IVLC which (system) is configured to accumulate and processing ligaments location data SERVISFONa at certain moments of time and the place and time of services and / or of the goods artists, as well as the possibility of comparing these data.

In its work, the system carries out the accumulation of information about

SERVISFONa locations at certain times and on actions

user SERVISFONom. This information is subjected to statistical analysis, preferably a cluster analysis to identify patterns, such as periodicity (regularity) in the repetition of certain actions, or repeating actions in a specific sequence, to identify conventional route, depending on customer choice of routes on day of week and / or the time of day, to identify together the ordered goods and / or services. In addition, in the course of its operation, the system provides a continuous update of information on the location and / or time of the provision of services and / or location and / or time of provision of goods, so as to always have a current and / or prognostic information about the availability of goods and / or services at any given time. When using the system, the customer is first authenticated through PIN entry in SERVISFON then gains access to the selection of goods and / or services and manage funds on your personal account. After selecting the interest of goods and / or services system correlates the data about the current location of the customer and the place of provision of services or the provision of goods and provides the user with precisely those artists, the location of which the least removed from the current location of the customer and / or on the route to the selected time.

The system is designed so that the user notifies

unplanned actions performers, as well as to prevent the emergence of planning errors. In particular, the system can notify the customer of the impossibility of providing services that require personal presence at a certain time in two different places.

SERVISFON used as follows. When the SERVISFON outputs a request to enter the PIN number (1), the user enters a PIN code as shown in Figure 2, the input numbers are displayed on the screen SERVISFONA conditional (insignificant) symbols in ibezhanii interception by third parties.

Alternatively, to avoid intercepting the PIN-code by writing

sequence of keystrokes on the keyboard SERVISFONa, PIN code reading is performed by querying the user selected arbitrarily selected PIN numbers, in particular by sound prompted for the PIN numbers with a particular sequence number SERVISFONa through a speaker, e.g., as follows: " enter the third, second, first and fourth digit of the PIN code and the number seven. " Or PIN verification may be carried out on request to enter the difference in absolute value between the numbers of any four-digit number and PIN code, such as "Enter the difference in absolute value between PIN numbers and

Ninety-two "corresponding figures of six thousand eight. In the first case, if the user's PIN code - "1897", then you should enter the following

a sequence of "98177" numbers. the number "5005" must be entered in the second case. Even in case of interception input sequence of numbers on the keypad, the PIN is kept secret.

In case of error SERVISFON repeatedly prompts the user for a PIN before the exhaustion of a predetermined maximum number of attempts (e.g., no more than three). Thus, to avoid reading closed electronic signature key SERVISFONA lost, the FPGA controller (controller based on

a programmable logic integrated circuit) is sewn private key algorithm decryption means of the PIN and a private key signature stored in the nonvolatile memory in a form suitable for decoding said algorithm. The algorithm checks the PIN and sewn in the FPGA controller. The operating principle of the FPGA controller is not possible to read the information taken as a basis for the formation of logical relationships within it, in accordance with sewn algorithm. Thus, to avoid reading the digital signature with the private key of the lost SERVISFONa by selecting the PIN, at the time of checking a PIN code, digital signature private key value is placed in operative SERVISFONa volatile memory. At the same time the private key signature erased from the permanent memory. Upon successful PIN entry, private signature key is repeatedly recorded in the permanent non-volatile memory, and in case of exhaustion of a predetermined

maximum number of attempts, the private key of the electronic signature erase memory then becomes unusable SERVISFON

use. The same is true, mutatis mutandis can be carried out with IME1

SERVISFONa.

SERVISFON configured to change the user PIN.

Upon successful PIN entry SERVISFON using the GPRS protocol establishes a connection on the closed data channel with

automated transaction processing system (PS) and the bank server via closed data transmission channels (ZKPD), encryption is performed by infrastructure of public and private key signature, for example by SSL protocol.

Thereafter SERVISFON loads information about the balance of user accounts,

associated with the key user electronic signature of the corresponding database on the side of the bank. When user authentication, in addition to the signature key can dopolnitielno checked it (key) line associated with it (the key) the IMEI SERVISFONA.

As shown in fig.Z after successful PIN entry, SERFVISFON can display a welcome message. Information about the user's account balance obtained as described above may be displayed at the top of SERVISFONa screen (see FIG. 4).

Activating the input-output control and input processing scenarios

It performed as well as access to other functions SERVISFONA performed by selecting items in the main menu, for example, pressing the navigation keys.

In one use case, to pay for mobile communications

funds from a bank account, the user, as shown in Figure 5, hovers over the corresponding icon on the main menu, that is, selects a menu item "PAYMENT moment", thereby activating the input-output control script and input processing for instant payment service . Run the script SERVISFON automatically displays sub-menu, as shown in Figure 6, a user is prompted to select from a number of alternatives, such as sub-menu item "Mobile Communication". As shown in Figure 7, after the selection of this menu item is activated the script control input-output and input processing service payment of cellular communication services, after which the screen SERVISFONa asked to enter the phone number. After reading the number (as shown in Figure 8) phone, SERFISFON automatically displays a payment PIN request for access to financial transactions, and reads the input stream. In case of success (as shown in Figure 9), the script prompts you to enter the amount of money, and after the user presses the confirmation button, as shown in Figure 10 - shows a message about receiving payment. Scenario of closed channel data generates and sends to the bank server a request to perform a payment transaction, and displayed on the screen on a balance amount is adjusted for expenses incurred, as shown in Figure 12, and

SERVISFON returns to the previous menu.

Claims

CLAIM
1. Self-learning system to order goods and / or services through
mobile personal subscriber mobile communication devices (SERVISFONa) equipped with protection against unauthorized use, and configured to send authentication and encryption of data transmitted and / or received by the open channels (OK), comprising (system) closed data channels (ZKPD) Processing server (SS) server distributing digital certificates (SRTSS) scenarios Distribution server (CDS) ioctl entry and processing SERVISFONov (SUVVOV) configured to Stu download new or updated SUVVOV in SERVISFON, means of encryption data (ACS) and gateways for interfacing with the OC related among themselves (all the above) into a single information field through ZKPD and IVLC with data encryption (through DLE) transmitted through IVLC, which (system) is configured to accumulate and process location data ligaments SERVISFONa at certain moments of time and the place and time of services and / or products of the performers, as well as the chance Conoco The pressure of such information.
2. The system of claim 1, wherein SERVISFON and / or PS configured to automatically and / or manually enter the information about the place, time and / or duration of the service and / or on other events that require the personal presence of the customer, personal schedule customer, and (with) forming a database of the location of the customer in the known time instants (personal schedules customer).
3. The system of claim 2, wherein SERVISFON and / or PS configured to the customer's notice to move the performers time services that require personal presence of the customer.
4. p.Z system in which SERVISFON and / or PS configured to notification and / or alert the customer of the occurrence of collisions in its
personal schedule, in particular, the impossibility of a personal presence at the event in a certain place at a certain time, if the place of the event is unattainable with the current location of the customer, or in view of the time and place of the previously planned activities, or become
unachievable considering the transfer space and / or time of events performers.
5. The system of claim 1, wherein SERVISFON configured to
warning the customer (reminder) of the impending attack
planned event.
6. The system of claim 1, wherein SERVISFON and / or PS configured to statistical analysis of data obtained by SERVISFONa and
forming probability functions for the prediction of residence and / or actions of the customer in the future, depending on his (customer) SERVISFONom action in the past and (it) the current location.
7. The system of claim 1, wherein SERVISFON and / or PS configured to cluster analysis of the data collected via SERVISFONa.
8. The system of claim 1, wherein the clustering is performed on the criteria selected from the group comprising delay customer in certain places for long periods of time, passage of a certain SERVISFONom trajectory on certain days of the week, the order of certain goods and / or services on certain days weeks, the order of certain goods and / or services in a specific sequence and the order of certain goods and / or services that require personal presence, a certain place in a certain time performance
sequence.
9. The system of claim 1, wherein SERVISFON or PS are designed in such a way that the customer's choice of one of the services, it is automatically prompted to select a service from the list of services that are highly likely to belong to the same cluster as the selected service (AutoComplete ).
10. The system of claim 1, wherein SERFVISFON or PS configured so that the services offered to the customer to choose, depending on the ordered
the location of the customer, the forecast based on the results of its likely position in the future, determined on the basis of cluster analysis.
1 1. The system of claim 1, wherein said identification is performed by checking whether input alphanumeric combination (ACC) for compliance
predetermined ACC.
12. The system of claim 1, wherein the open data connections include the World Wide Web is automatically switched telephone network,
WiFi standard wireless network or Bluetooth.
13. The system of claim 1, wherein means is provided SERVISFON execution and processing SUVVOV in XML format.
14. The system of claim 1, wherein said sender authentication and
and cryptographic protection is performed by SSL / TSL protocol.
15. The system of claim 1, wherein the exchange of messages between the MS and SERVISFONom through automatically switched cellular network carried by GPRS protocol.
16. The system of claim 1, wherein SERVISFON further provided with a radio frequency tag with the customer ID.
17. The system of claim 16, wherein the RF tag is configured to read and write the additional information so that in addition
ID reader has the opportunity to consider the additional information, and to record additional information, in particular on the number of previous readings.
18. A transaction processing system comprising a self-learning system according to any one of claims 1 or pp.3-17, wherein SERVISFON and / or PS configured
the ability to automatically and / or manually enter the details of a place, time and / or duration of the service and / or on other events that require the personal presence of the client, and (with) the formation of a database of
location of the customer in the known time instants (personal schedules customer).
19. A transaction processing system comprising a self-learning system according to any one of claims 1-2 or pp.4-17, wherein SERVISFON and / or PS configured
possibility of automatic and / or manual input of information about the place, time and / or duration of the service and / or on other events that require the personal presence of the customer in his personal schedule, as well as with the notification of the customer about the time of executing the transfer of services that require it personal presence.
20. A transaction processing system comprising a self-learning system according to any of claims 1 -3 or pp.5-17, wherein SERVISFON and / or PS configured
possibility of automatic and / or manual input of information about the place, time and / or duration of the service and / or on other events that require the personal presence of the customer in his personal schedule, as well as with the notification of the customer about the time of executing the transfer of services that require it personal presence, and (with) the notification and / or prevention of the occurrence of client conflicts in his personal schedule, in particular, the impossibility of his personal presence at the event in a certain place ie at a certain time, if the venue is unattainable with the current location of the customer, or taking into account the place and time of the previously planned
activities, or become unachievable considering the transfer space and / or time of events performers.
21. A transaction processing system comprising a self-learning system according to any of claims 1 -5 or 7- 17, wherein SERVISFON and / or PS configured to statistical analysis of data obtained by SERVISFONa and
forming probability functions for the prediction of residence and / or actions of the customer in the future, depending on his (customer) SERVISFONom action in the past and (it) the current location.
22. A transaction processing system comprising a self-learning system according to any of claims 1 -6 or pp.8-17, wherein SERVISFON and / or PS configured to cluster analysis of the data collected via SERVISFONa.
23. A transaction processing system comprising a self-learning system according to any of claims 1 -7 or pp.9-17, wherein the clustering is performed on the criteria selected from the group comprising delay customer in certain places for long periods of time, passage of a certain trajectory SERVISFONom traffic on certain days of the week, the order of certain goods and / or services on certain days of the week, the order of certain goods and / or services in a specific sequence and the order of certain goods and / or services that require lichnog presence, to a specific place in the execution of a certain time sequence.
24. The transaction processing system comprising a self-learning system of any one of claims 6-8, in which SERVISFON or PS are designed in such a way that the customer's choice of one of the services, it is automatically prompted to select a service from the list of services that are highly likely to belong to the the same cluster as the selected service (autocomplete).
25. A transaction processing system comprising a self-learning system according to any of claims 1 -9 or -17 January 1, wherein SERFVISFON or PS configured so that the services offered to the customer to choose from, ordered according to the customer's location with the predicted the results of its likely position in the future, determined on the basis of cluster analysis.
26. A transaction processing system comprising a self-learning system according to any of claims 1 -15, wherein SERVISFON further provided with a radio frequency tag with the identifier of the customer, wherein the RF tag is configured to read and write the additional information so that in addition to the ID reader has the opportunity to consider additional information and record additional information, in particular on the number of previous readings.
27. A transaction processing system comprising a self-learning system according to any of claims 1 -15, wherein SERVISFON further provided with a radio frequency tag with the identifier of the customer, wherein the RF tag is configured to read and write the additional information so that in addition to the ID reader has the opportunity to consider additional information and record additional information, in particular on the number of previous readings; said RF tag is designed so that it has the ability to transmit a SERVISFON information read and / or recorded data during reading.
28. A transaction processing system comprising a self-learning system according to any of claims 1 -18, wherein SERVISFON and / or PS configured to combine the customer the goods and / or services in a group of dependent and / or related goods and / or services.
29. A method for ordering goods and / or services via a mobile personal
subscriber mobile communication devices (servisfona), wherein the open channels obtained PIN data from SERVISFONa, authenticate the customer using the transaction processing system according to any of pp 18 -.. 28, provide customer access to a selection of goods and / or services and disposal of the funds on your personal account, taking orders from customers for goods and / or services defined by the customer itineraries for each day of the week and / or time of the day, perform a continuous updating of the location information and / or vRE Meni services and / or location and / or time of delivery of goods and on the basis of updating forming a database including information about the availability of goods and / or services at any time, at the customer's choice of interest to the goods and / or services to determine the current location of the customer, compare data about the current location of the customer and the place of provision of services or the provision of goods and send the customer information on the order performers, the location of which the least removed from the current position reliably to Single and / or on the route of the selected time of day from the database.
30. The method of claim. 29 wherein using the user SERVISFONa notify unscheduled action performers.
31. The method of claim. 29, which with the help of SERVISFONa notify the customer of the impossibility of providing services that require personal presence at a certain time in two different places.
32. The method of claim. 29 wherein the customer authentication is performed based on a response of the customer using the enter SERVISFONa arbitrarily selected request
selected PIN numbers.
33. The method of claim. 29 wherein the customer authentication is performed based on a response of the customer using input SERVISFONa on the difference between the request modulo four-digit random number and PIN code.
34. The method of claim. 29 wherein the FPGA controller SERVISFONa sewn private key algorithm decryption means of the PIN and a private key signature stored in the nonvolatile memory in a form suitable for decoding said algorithm.
35. The method of claim. 29 wherein during the test PIN, secret key signature value is placed in operative SERVISFONa volatile memory and simultaneously erase signature private key from non-volatile memory.
36. The method of claim. 29 wherein after successful entry SERVISFONa PIN using the GPRS protocol for establishing a connection closed channel data with the automated transaction processing system and the bank server via closed data transmission channels, wherein encryption is performed using a public infrastructure and private key signature, and then transmitted to the SERVISFON information about the balance of the customer account associated with the user's digital signature key of the corresponding database on the side of the bank.
37. The method of claim. 29 wherein performing customer authentication
addi tional check compliance with electronic key associated with him IMEI SERVISFONA.
38. The method of claim. 29 wherein the control input and an input-output processing, as well as access to other functions by selecting SERVISFONa SERVISFONa items in the main menu.
39. A method for preventing errors when ordering goods and / or services through the mobile subscriber of the personal mobile device (SERVISFONa), wherein: the accumulated data on the location of SERVISFONa at certain points in time and the place and time of providing services and / or the provision of goods
artists, as well as the possibility of comparing these data, accumulated data on the location and time of the planned activities (personal timetable), but when you try the product ordering and / or services, when you try to destination event that requires the personal presence of the customer, and / or modify the default location and / or time of the event executing it informed of the conflicts of personal schedules.
40. The method of claim. 39 wherein the personal schedules collision is impossible personal presence client on one or more events.
41. The method of claim. 39 wherein clarification is performed by the personal schedules customer request directions to confirm whether the place where the user spends a considerable amount of time and place of work if the route that repeats many times on weekdays route from work to work.
PCT/RU2012/000022 2011-04-22 2012-01-23 System for ordering goods and services by means of a cellular communications device WO2012144930A1 (en)

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