WO2009015985A1 - System and method for providing a distributed workflow through a plurality of handheld devices - Google Patents
System and method for providing a distributed workflow through a plurality of handheld devices Download PDFInfo
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- WO2009015985A1 WO2009015985A1 PCT/EP2008/058653 EP2008058653W WO2009015985A1 WO 2009015985 A1 WO2009015985 A1 WO 2009015985A1 EP 2008058653 W EP2008058653 W EP 2008058653W WO 2009015985 A1 WO2009015985 A1 WO 2009015985A1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
Definitions
- This invention relates generally to a system and method for enabling an implementation of a workflow sequence using a number of handheld devices. More particularly, the present invention relates to a system and method for enabling a two or more remotely located, each having a handheld device to effectively implement a centralized workflow.
- Such a system may be implemented in a variety of ways, including one or more computer programs which are storeable on a computer readable medium and which include computer logic which is executable on one or more handheld devices and which is configured to enable the handheld devices to interact with a central server so as to establish a remote overview of access to specific applications executed on the handheld device.
- Fig. 1 is a graphical representation of a computer based workflow system in accordance with the teaching of the invention.
- Fig. 2 is an example, in simplified form, of typical external components of a mobile handheld device for use with a system of the present invention.
- FIG. 3 shows internal components of a device of Fig. 2
- Fig. 4 shows in a flowchart how a workflow may by implemented by two or more remote users but controlled by a central server according to the teaching of the invention.
- Fig. 5 shows in a flowchart how specific tasks of a workflow may be processed on a handheld device according to the teaching of the invention.
- Fig. 6 shows in a flow chart how the user performing a task of Figure 5 may be provided with access to a locally executable learning module.
- Fig. 7 shows a flow sequence for distributing files to the handheld device according to a first deployment route.
- Fig. 8 shows in a flowchart a second deployment route for providing the handheld device with functionality according to the teaching of the invention.
- Fig. 9 shows in a flowchart sequence how a user may access courseware on their mobile device.
- Fig. 10 shows in a flowchart sequence how the handheld device may be configured to update the remote server as to the status of tasks conducted on the handheld device.
- a system 100 includes a central server 110 which is configured to communicate with one or more remote handheld devices 115 over a communication network 120.
- a network is typically a wireless network providing data transfer protocols such as GPRS or 3G.
- the handheld devices 115 may be configured to communicate with one another over a wired or wireless communication network.
- the handheld devices may include such devices as personal digital assistants (PDAs) , smartphones or ultra mobile pc's (UMPC) such as those manufactured and provided by Sony EricssonTM, NokiaTM, SamsungTM, BlackberryTM , TabletKioskTM or the like.
- the server 110 desirably includes conventional computer architecture such as memory, processors, i/o devices and the like, as will be well appreciated by those skilled in the art. For the sake of clarity such conventional architecture components will be omitted from the following description. It will be further appreciated that while shown as a single entity that functionality of the central server could be distributed over two or more individual machines.
- a management module 130 which is useable to administer the delivery and tracking of a number of workflow modules to definable handheld devices.
- the management module 130 is interfaceable with a datastore 125 which is configured to store specific elements of each of the workflows which are available for delivery to one or more of the handheld devices.
- the server 110 also includes an audit module 131 which is useable to provide an audit of the workflows coordinated by the management module.
- Such an audit function may be used to audit the overall workflow such as the time required to complete the task, bottlenecks within the system etc., or could use data transferable from individual handheld devices to provide a deeper level of analysis related to the activities performed on the individual handheld. Such a drilling down of the activities may be performed later as part of an audit function of the workflow.
- a typical handheld device 115 which is useful in implementing the teaching of the invention includes a body or casing 200 which defines the exterior perimeter of the device.
- a graphical user interface or screen 205 is provided, typically of the dimensions 320 X 240 pixels, but it will be understood that the screen size is not to be limited to such dimensions as it is for example known that screen sizes of up to 800x600 can be implemented within a handheld computing device environment. Such screen sizes are suitable for reading extended portions of text.
- a keypad 210 is typically provided. Depending on the features of the specific handheld device, this may include a QWERTY keypad, although the present invention is not to be limited to devices having such keypads.
- the user may also or alternatively interface with the device through use of a stylus or other interface device. Such alternative means of interfacing with a handheld device will be well understood by the person skilled in the art and it is not intended to limit the present invention to any one specific.
- a processor 305 Internally within the handheld device 115, is provided a processor 305 which is used to execute computer logic and a storage module 300 on which one or more workflow modules may be stored.
- the storage module may also be used to store specific courseware modules that may be activated through the tasks of the specific workflows to assist the user of the handheld device in operating the workflow. This aspect will be discussed in more detail below.
- the handheld device 115 is provided with an executable application which enables the device to locally run one or more workflow modules, or individual tasks from a specific workflow. These modules may be pre-loaded on the handheld device or may be provided in a periodic fashion to the handheld device through an interface of the device 115 with the server 110 through some form of connection, wirelessly or physically.
- the device When the device is executing a specific task it is desirably operating in a standalone mode, not requiring interaction with the central server. In this way the device can be used in performing a specific task in locations where communication signals are low and it is not possible to effect a communication with the central server.
- the device may then communicate notification of that completion back to the central server. Such notification can be achieved by docking the device with a physical communication port or achieving a wireless signal capable of enabling communication between the server and the handheld device.
- an executable application may be provided as a series of computer executable files such as those implemented in JavaTM code.
- the application is deployed over a mobile data network it is desirable that the physical size of files be kept to a minimum and by using Java it is possible to provide an executable application of the order of about 150kb but it will be understood that it is not intended to limit the implementation of the teaching of the invention to any one size of computer application .
- the bandwidth of the communication with the device is not a limiting factor the application may be provided in other formats.
- the system architecture of the present invention is useful in implementing a workflow where the workflow is completed through a processing of individual tasks within the workflow by two or more remotely located users.
- Figure 4 shows an example of how a workflow may be completed using an architecture according to the teaching of the invention.
- This process flow is defined from the perspective of the central server.
- a workflow (Step 400).
- Such a definition which is desirably effected within the management module 130, will include the identification of specific tasks within the workflow and to whom those tasks should be provided.
- the workflow requires the completion of a first task prior to the instigation of a second task, such ordering will be included within the definition of the workflow.
- Once a workflow has been defined it may be stored in the datastore 125 of the server 110.
- the individual tasks may then be distributed to appropriate handheld devices depending on who has been allocated the task within the workflow (Step 405).
- the identification of an appropriate handheld device 115 may make use of a predefined relationship between handheld device identifiers and specific users or categories of users within the system 100.
- the activation of a work flow includes the transmission of a message from the central server 110 to the appropriate handheld device 115 which is associated with the first task of the workflow (Step 410).
- the server 110 then operates in a waiting mode, until it receives a response communication from the handheld device 115 that the task has been completed (Step 415).
- the management module 130 determines the appropriate next task and activates that task through transmission of a message to the appropriate handheld device 115 associated with that next task (Step 420).
- the server 110 then returns to the wait mode and awaits confirmation of that task (Step 425).
- the management module 130 On receipt of confirmation of the completed task, the management module 130 then ascertains whether the completed task represents the last task within the process of the workflow (Step 430). If it is, then workflow is marked as completed (Step 435), if it is not, then a subsequent associated task is activated
- Step 420 The process is iterated until all defined tasks are marked as completed.
- the central server 110 is configured to define a sequential listing of task within the workflow such that an individual task within the workflow requires a completion of a previous task prior to activation.
- Figure 5 shows how tasks that have allocated to a specific handheld device
- the handheld device 115 may be processed on that handheld device 115.
- the handheld device 115 Arising from the distribution of the individual tasks to the handheld device (Step 405 of Figure 4), the handheld device 115 is configured to store that task as an executable application that may be run locally on that handheld device 115.
- the task is desirably stored within the storage module 300 of the handheld device 115.
- the handheld device 115 On receipt of an activation command from the central server (Step 500), the handheld device 115 is configured to effect retrieval from the storage module (Step 505) and a processing (Step 510) of the appropriate task.
- Each task may have one or more steps associated with it, and the processing of the task may require user input to the handheld device 115 to update the task flow that a particular step has been completed.
- the handheld device 115 is configured to effect an updating of that completion to the remote central server (Step 515). This will involve a transmission of a data message from the handheld device 115 to the central server 110 using one or more known data transmission protocols. Once the central server 110 has been updated, the handheld device 115 resumes a waiting configuration, where it will remain until receipt of a subsequent activation command is received from the server 110.
- the handheld device 115 is configured to communicate with the central server 110 at specific instances, that during its period of operation of the specific allocated tasks it is operable in a standalone mode- i.e. the computing resources of the handheld device are sufficient to enable an execution and processing of the appropriate tasks without requiring recourse to the central server.
- datastores of particular ones of the handheld devices may be populated with a learning module provided to assist the user of the handheld device in performance of the allocated task.
- a distance learning environment is created whereby the user of the handheld device may consult a learning module locally stored within their handheld device with regard to instruction as to how to complete a particular task.
- the learning module may be executable on the handheld device and may be configured to provide one or more of guidance, support, instructions and assistance to a user of the handheld device to complete the allocated task.
- the provision of learning at the time of the task is particularly advantageous in that the user is provided with "just in time" learning- their completion of a task accurately does not require the recollection of the task from a previous learning activity which may be imperfect recollection. Rather they may consult the learning module at the time of learning to achieve the necessary skillset to complete the task required accurately.
- FIG. 6 shows in schematic flow how such a learning activity could be conducted by a user of a handheld device 115. This process flow will typically occur within the time frame defined by the functional block 510 of Figure 5, the processing of the allocated task.
- the user will be prompted via the graphical user interface of the handheld device whether they possess the appropriate knowledge necessary to perform the allocated task (Step 605). If they respond in the positive, then they simply proceed to perform the allocated task (Step 610). If they respond in the negative, then they are prompted to consult the learning module which locally stored and executed on the handheld device (Step 615). Once they have accessed the tuition provided by the learning module it is then possible for the user to complete the task.
- the benefit of the local and direct access to the learning module is that the user's knowledge of how to complete the allocated task is fresh in their mind at the time of conducting the task. Where the task includes multiple steps, it will be appreciated that the user may be able to access the learning module for one or more of these steps during the process flow. In this example they may know how to perform 75% of the task but need to consult the learning module for assistance in the other 25% of the task. It will be understood that the provision of such distance learning requires an intelligent local handheld device which is operable to store and process the individual learning modules. This requires the installation of a local application capable of performing the necessary processing and the local storage of one or more learning module files.
- Fig. 7 shows a first arrangement for facilitating such an interface, that of a push arrangement.
- such an arrangement may leverage off conventional technology such as that provided by wireless platforms that provide a centralized depot of information that may be selectively pushed to one or more nominated users.
- the invention teaches putting the relevant application files onto a learning platform and then selecting users who should receive these files (Step 700).
- the learning platform could be co-located with the central server or provided as a separate component within the system architecture.
- the learning platform will effect a distribution of the relevant files to each of the selected users (Step 705). Such a process will appear seamless to the user of the handheld device and requires no interaction by them with the central server. If the distribution is over a wireless network it will be appreciated that the bandwidth available will determine the transmission times and is normally of a longer duration than if the handheld devices are coupled to the learning platform via a fixed wired link.
- the user is required to pull the application from a central server.
- the network administrator provides the application on the central server 110, (Step 800).
- the user may then actively link to this server for example using a web browser provided on their handheld device (Step 805).
- the access to the site effects a download of the application (Step 810).
- This may require device specific permissions on the local handheld device to be correctly set to enable the application to download and courses to run correctly.
- Fig. 9 shows how a handheld device, once suitably configured to installation of the local executable computer program may be used to deliver coursework to the user of the device.
- the local learning application 310 (shown in Figure 3) is configurable to periodically access the central server 110 to effect a download of the actual coursework that has been defined for distribution to the specific handheld device (Step 900).
- This interface may be effected through a communication initiated by the handheld device 115 or through one initiated by the central server 110.
- the application may be set to poll for courses and download them periodically or the user can manually interface with the server to determine whether there are appropriate courses for that user to review. It is desirable that the courses be provided in compressed format such as a .zip file and also that they are standards compliant e.g. that defined under the Shareable Content Object Reference Model (SCORM) protocol.
- SCORM Shareable Content Object Reference Model
- the handheld device preferably includes a local audit application 315 ( Figure 3) which includes a tracking modulewhich is configured to track and log the user interaction with the handheld device during the performance of a task.
- the tracking module may have components on each of the central server 110 and the local handheld device 115.
- the audit module component 315 on the local handheld device 115 is desirably configured to track user interaction with the handheld device 115 and to periodically provide that information to the corresponding audit module component 131 on the server 110.
- the audit function is typically activated on activation of a specific task (Step 1000).
- Information or tracking data that may be stored includes the time taken to complete a task and whether any specific learning module was activated or consulted during the performance of the task.
- This tracking data can then be automatically uploaded to the central server- to a centralized audit module 131 provided thereon- (Step 1005).
- the tracking information is useful as it allows the remote administrator of the workflow to ensure that each of the remote parties are adequately completing their designated tasks (Step 1010). This can be used to effect a triggering of subsequent courses for delivery to a user, to perform performance appraisals as to a user's performance of their task or to provide an audit for later verification that a task was completed satisfactorily.
- the tracking module is configured to be standards compliant e.g. SCORM, to ensure that the information is transmitted in a universally recognizable fashion.
- a system in accordance with the teaching of the invention provides a number of distinct advantages in implementation of workflows.
- By separating the workflow into a number of distinct tasks and then allocating individual ones of the task to designated personnel while maintaining a centralized control of the overall workflow it is possible to ensure that task are performed to a schedule and to analyse weaknesses within the workflow.
- By providing a learning module with which a user can locally interact at the time of performance of their task it is possible to ensure that the person performing the task is familiar with the correct procedures as to how to perform the task.
- Furthermore by tracking the user interaction with their handheld device during performance of their task it is possible to provide an audit of the workflow process flow to ensure that necessary guidelines have been adhered to and that any weaknesses in the system are easily identified.
- Such an architecture is desirable for a number of different reasons and environments. For example in providing workflow in environments such as airports or hospitals where it is not always possible to ensure that a handheld device will maintain continuous communication with a centralized server it is possible to activate tasks for specific individuals during times of connectivity and then receive confirmation of completion of those tasks during subsequent periods of connectivity without requiring continuous connectivity between the two times.
- the centralized server to control the activation of subsequent steps within the workflow sequence it is possible to manage a number of users who are remotely located relative to one another and control the workflow sequence in an auditable fashion. In this way, each user is responsible for their task or portion of the work flow, and the central system ensures that these individual tasks cumulatively achieve the overall outcome.
- the central management system will manage through a monitoring all tasks and may be configured to provide an alert when any task or process falls out of compliance.
- courseware in a format that is SCORM or some other similar standard compliant it is possible to generate courseware for a traditional e-learning environment where there are larger format screens etc, and then transpose that courseware to an m-learning environment through use of the in built functionality that is present in many mobile devices for viewing for example internet web sites or the like.
- Many of the browsers that are provided on a mobile handheld device are capable of effecting changes in the format of the viewed material to ensure that it can be viewed sensibly on a much smaller screen that what it was intended for.
- the level of distribution can be scaled depending on the specifics of the deployment.
- a system in accordance with the teaching of the invention uses functionality residing on traditional handheld devices such as i/o devices, screens, browser applications etc., but interfaces these with a workflow application that provides locally accessible coursework that is monitored and tracked locally.
- This local application is then interfaceable with a remote server to provide the remote server with an update of the local user progress through a defined task list.
- a tracking module such as a background listener which is executable and runs in the background, it is possible to monitor the usage and provide details to the central server. There can be many individuals or teams completing individual tasks.
- certain workflows could require a user to input data that is representative of their physical performance at that time and that data would be transmitted back to the central server for assessment prior to activating a second package within the overall workflow.
- Such an implementation could be especially useful in testing for alcohol or drug abuse in persons whose sobriety is essential for their work task- such as the operators of machinery or vehicles.
- the handheld device By configuring the handheld device to include a user interface whereby the user may for example provide a breathalyzer sample, it is possible to test for presence of alcohol. If such is tested, and the positive affirmation is effected at the central server, the subsequent steps could be cancelled thereby preventing conclusion of a workflow in an unsafe environment.
- Such an application is particularly useful for transport operators such as train or bus vehicles where as part of the distributed workflow the driver would have to indicate sobriety. If he failed, then steps such as cancellation of the trip could be implemented.
- Such workflow management has been described with reference to a central server which is configured to communicate with two or more handheld computing devices to effect a delivery of specific work tasks to users of the respective handheld devices.
- a central server which is configured to communicate with two or more handheld computing devices to effect a delivery of specific work tasks to users of the respective handheld devices.
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Priority Applications (5)
Application Number | Priority Date | Filing Date | Title |
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AU2008281940A AU2008281940B2 (en) | 2007-07-31 | 2008-07-04 | System and method for providing a distributed workflow through a plurality of handheld devices |
EP08785916A EP2188764A1 (en) | 2007-07-31 | 2008-07-04 | System and method for providing a distributed workflow through a plurality of handheld devices |
CA2694895A CA2694895C (en) | 2007-07-31 | 2008-07-04 | System and method for providing a distributed workflow through a plurality of handheld devices |
CN200880105070A CN101828195A (en) | 2007-07-31 | 2008-07-04 | System and method for providing a distributed workflow through a plurality of handheld devices |
IL203589A IL203589A (en) | 2007-07-31 | 2010-01-28 | System and method for providing a distributed workflow through a plurality of handheld devices |
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US11/831,054 | 2007-07-31 | ||
US11/831,054 US7908311B2 (en) | 2007-07-31 | 2007-07-31 | System and method for providing a distributed workflow through a plurality of handheld devices |
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EP (1) | EP2188764A1 (en) |
CN (1) | CN101828195A (en) |
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CA (1) | CA2694895C (en) |
IE (1) | IES20080576A2 (en) |
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CA2694895A1 (en) | 2009-02-05 |
AU2008281940B2 (en) | 2012-10-04 |
IES20080576A2 (en) | 2008-12-10 |
CA2694895C (en) | 2014-10-28 |
US7908311B2 (en) | 2011-03-15 |
IL203589A (en) | 2013-10-31 |
CN101828195A (en) | 2010-09-08 |
EP2188764A1 (en) | 2010-05-26 |
US20090037569A1 (en) | 2009-02-05 |
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