WO2008093315A3 - Method and apparatus for call categorization - Google Patents
Method and apparatus for call categorization Download PDFInfo
- Publication number
- WO2008093315A3 WO2008093315A3 PCT/IL2007/000128 IL2007000128W WO2008093315A3 WO 2008093315 A3 WO2008093315 A3 WO 2008093315A3 IL 2007000128 W IL2007000128 W IL 2007000128W WO 2008093315 A3 WO2008093315 A3 WO 2008093315A3
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- criteria
- categorization
- interaction
- categories
- evaluation
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
Abstract
A method and apparatus for automated categorization of an interaction between a member of an organization and a second party. The method comprises defining one or more criteria and one or more categories, wherein each category relates to a combination of one or more criteria. The criteria involve data extracted from the interactions as well as external data. Each interaction is checked against the criteria, and is then assigned to one or more categories according to the met criteria. An optional evaluation of the categorization step, and improvement of the categorization if the evaluation results fall below a threshold are disclosed.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
PCT/IL2007/000128 WO2008093315A2 (en) | 2007-02-01 | 2007-02-01 | Method and apparatus for call categorization |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
PCT/IL2007/000128 WO2008093315A2 (en) | 2007-02-01 | 2007-02-01 | Method and apparatus for call categorization |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2008093315A2 WO2008093315A2 (en) | 2008-08-07 |
WO2008093315A3 true WO2008093315A3 (en) | 2009-04-16 |
Family
ID=39674581
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/IL2007/000128 WO2008093315A2 (en) | 2007-02-01 | 2007-02-01 | Method and apparatus for call categorization |
Country Status (1)
Country | Link |
---|---|
WO (1) | WO2008093315A2 (en) |
Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20050105712A1 (en) * | 2003-02-11 | 2005-05-19 | Williams David R. | Machine learning |
US20050146430A1 (en) * | 2003-12-31 | 2005-07-07 | Adamo Patrick | Security messaging system |
US20060206364A1 (en) * | 2005-03-14 | 2006-09-14 | Nokia Corporation | Relationship assistant |
-
2007
- 2007-02-01 WO PCT/IL2007/000128 patent/WO2008093315A2/en active Application Filing
Patent Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20050105712A1 (en) * | 2003-02-11 | 2005-05-19 | Williams David R. | Machine learning |
US20050146430A1 (en) * | 2003-12-31 | 2005-07-07 | Adamo Patrick | Security messaging system |
US20060206364A1 (en) * | 2005-03-14 | 2006-09-14 | Nokia Corporation | Relationship assistant |
Also Published As
Publication number | Publication date |
---|---|
WO2008093315A2 (en) | 2008-08-07 |
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