WO2008003609A1 - Method for relocating lost or unassigned luggage items - Google Patents

Method for relocating lost or unassigned luggage items Download PDF

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Publication number
WO2008003609A1
WO2008003609A1 PCT/EP2007/056313 EP2007056313W WO2008003609A1 WO 2008003609 A1 WO2008003609 A1 WO 2008003609A1 EP 2007056313 W EP2007056313 W EP 2007056313W WO 2008003609 A1 WO2008003609 A1 WO 2008003609A1
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WO
WIPO (PCT)
Prior art keywords
luggage
characterized
photo
lost
method according
Prior art date
Application number
PCT/EP2007/056313
Other languages
German (de)
French (fr)
Inventor
Lothar Becker
Jörn Brütt
Heinz-Peter Peters
Kai Ramadhin
Walter Rosenbaum
Original Assignee
Siemens Aktiengesellschaft
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority to US81931106P priority Critical
Priority to US60/819,311 priority
Application filed by Siemens Aktiengesellschaft filed Critical Siemens Aktiengesellschaft
Publication of WO2008003609A1 publication Critical patent/WO2008003609A1/en

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Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/08Logistics, e.g. warehousing, loading, distribution or shipping; Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

The invention relates to a method for improved relocating and identifying of lost or unassignable items of luggage, in particular items of aircraft luggage which have not reached the provided location or cannot be assigned to the owner. According to the invention, the method for relocating and identifying such items of luggage may be improved by providing a photo or video image of each item of luggage before departure on checking in, which is stored in the flight data computer in electronic form along with the flight data for the passengers at least over a given period.

Description

description

A method for retrieving lost or not assignable luggage

The invention relates to a method for improved retrieval and identification of lost or not assignable items of luggage, in particular luggage pieces that have not reached the intended destination or could not be assigned to the owner.

With the constant growth in air passenger traffic also the percentage of misguided, temporary-to-find and unclaimed baggage has multiplied, recent studies of the SETH, an aviation transport standard and service evaluation group have shown that one percent of the checked baggage, or 30 million bags per year problems of the

cause clearance. Luggage-related problems are the main cause of customer complaints and the new provisions for the replacement of lost or untraceable baggage cost airlines about 3.7 million US dollars in damages per year. The problems for the airlines are not only financial but also affect customer satisfaction and must therefore be regarded as a classic customer service problem.

The procedure in terms of lost luggage, little has changed since the early days of aviation. The passengers whose luggage can not be found are obliged to fill out a form that so-called Lost Luggage form (LLF), which gives them the feeling that the airline is master of the situation. The passenger is asked to select one based on a panel with picture verschiedenster luggage, similar to lost luggage, it fails this process at the necessary individual treatment of customers, a prerequisite for a good customer relationship. Result of poor process in terms of lost luggage are high costs, bad publicity and a high

Hours of work with little result and that passengers increasingly Luggage try to bring on board, resulting in departure delays and discussions with the crew, and often is the reason for delays in departure.

From US Patent 5,299,116 a method is known which deals were with baggage has been lost. There, an approach is proposed which is applicable when pieces of luggage are present that are not attributable to the owner. A key proposal of the known patent is to store the data of the non-allocable luggage as possible in detail in the computer workstation, including a video image of the bag and its contents belong. With the aid of data stored in a database data and information, including video images can later be searched and luggage are assigned to the rightful owner. Although the known system facilitates the assignment of baggage, but requires that they have been found not identifiable and the staff is able to enter information on these items of luggage into the computer.

The present invention aims already starting with the check-in operation to monitor the whole process and also extend it to baggage that can still be detected at this time and can be assigned. Object of the present invention is therefore a method for improved retrieval and identifying such pieces of luggage to provide that can be uniquely associated with the time of the object at the luggage switch the passenger or passenger. According to the invention that a photo or a video recording is made before departure in the task at the counter of each piece of luggage, which is stored in electronic form, at least over a predeterminable period of time, together with the flight information of the passenger in the air data computer is proposed. Unlike the above-described prior art is here each piece of luggage, and not just a later lost luggage piece, photographed and recorded photo or video recording is stored together with the flight data of the passenger. Each passenger is thus associated with an image or a picture of his checked baggage and can always be retrieved from the computer.

Preferably, the photo or video recording is according to the

Weighing and Labein the piece of luggage produced in this way also the weight of the bag can be detected. On the label of the other information about the route and the identity of the passenger can be stored in the form of a barcode or a RFID tag so that the data read out information can be accessed in the computer. At the same time is in accordance with the invention, the ability to view an image of the checked baggage on the computer or print.

It is advantageous if the piece of baggage from several sides, or from several perspectives is received according to another feature of the invention. The identification of the piece of luggage in a Lost and Found operation, that is, if one piece of luggage is not be found, through the

Photographs simplified, particularly if the piece of baggage is received from several sides.

In addition the present invention is proposed that the dimensions of the recorded

to determine baggage using a modular dimension. As often is not exactly recognizable in a photograph, what size has the recorded piece of luggage in the original, it is useful to visualize the dimensions that can happen in the simplest case by a recognizable in the photo measurement Scala or by using the photo-laid pitch.

As photo or video recordings often high

require memory capacity, it is proposed according to a further feature of the invention, save the still or video images in a compressed image file. A method for compressing files are well known and need not be further described here.

In the case of a lost baggage the passenger who does not find his luggage at the baggage claim, will go to the Lost & Found office of the airport, there to complain about the loss of his luggage. Unlike in the past where the passengers board with similar baggage pictures was presented a picture of lost luggage can be accessed in the computer now based on the flight data of the passenger and this can be added directly to the search form. The staff, which is tasked with searching for unclaimed baggage, now has a means in hand to identify the lost piece of luggage clear the or the images of the baggage electronically, eg sent to the departure airport to other airports, where the computer can be displayed.

If a piece of luggage, despite the powered expenses can not be found, for example, because it has been stolen, the airline is obliged to compensate. so far as the airline had to rely on information provided by the passenger that he could make the value and the condition of his luggage, the replacement was often done in an above the actual value of the baggage's underlying value. Reviews of existing photo ¬ or video recordings now show depending on the resolution of recording more or less clearly, the state that the baggage has had in the task at the baggage counter and, when appropriate, to identify existing predamages and set the value of the luggage better extent.

The available for each piece of luggage photo or

Video images in electronic form, but are also capable of being aligned to other photographic or video images, in particular by means of object recognition in the automatic image processing. The images can thus be used to best automatically compare the lost piece of luggage found dead with computer-stored images of luggage to deliver it to the owner if it corresponds.

In order to minimize the data flow, is provided according to a further feature of the invention that the stored information on until reception of the piece of luggage to be expected by the passenger maximum period are stored and then deleted. If an airline passenger in the foreseeable future, for example, no later than one day after his arrival at the destination airport has not complained to receive his luggage, so it can be assumed that he has taken the luggage properly receive. In this case, the information and especially the photos of the bag no longer need to remain stored in memory and can be deleted. In this way, only the latest flight information, including images of the baggage of these flights will need to remain stored to be in consultation case to the Lost & Found office and the passengers.

By relatively simple means, a method is geschafften by the invention, which previously operated Lost & Found processes adapts to the increased demand, which orients itself lost from the large number of previous baggage of modern airports. In the accompanying flow chart the individual steps 1 to 7 of the process according to the invention are visualized.

1. At check-in, baggage carried by the passenger in a known manner.

2. The passenger places his luggage on the feed belt, where the weight is detected and where a label is attached to the handle of the bag from the ground staff.

3. At this point, or directly behind the feed belt at least a digital photo is made from the piece of luggage before it is further sorted into the sorting plant. The photo can also be made into an area behind the check-in is no longer visible from the passenger.

4. The custom built digital photos are merged with the passenger data in the air data computer and stored in the computer.

5. If the passenger at the destination airport found that his luggage has not arrived at the Reclaim, he will go to the Lost & Found office and ask them for the whereabouts of his luggage. In a first approach the staff of the Lost & Found office will look based on the flight data and passenger information in the computer and there also retrieve the photo of the lost luggage.

6. The passenger is asked, possibly completed jointly with the staff a form that contains the essential information for finding the lost luggage. In this form in addition to the passenger data and the photo of the bag is inserted, which was sent from the computer of the departure airport electronically. 7. Using the Lost & Found form the digital photo can now be used to direct search of the lost baggage, with all available information can be electronically sent to other airports if it can be assumed that the piece of luggage has been misdirected to another airport , The photo also allows the identification of a piece of luggage, when the label is lost, said identification can optionally be carried out automatically via image recognition process in the form of the object identifier.

Claims

claims
1. A method for improved retrieval and identification of lost or not assignable pieces of luggage, in particular flight baggage items, which have not reached the intended destination, or could not be assigned to the owner, characterized in that prior to departure in the task at the counter of each piece of luggage a photo or a video recording which is stored in electronic form, at least over a predeterminable period of time, together with the flight information of the passenger in the air data computer is made.
2. The method according to claim 1, characterized in that the photo or video recording after weighing and Labein of the bag is made.
3. The method according to claim 1 and 2, characterized in that the piece of baggage from several sides or from several perspectives is recorded.
4. The method according to claim 1 to 3, characterized in that the be determined based on a modular dimension, the dimensions of the recorded piece of luggage.
5. The method according to claim 1 to 4, characterized in that the photo or video recording is stored in a compressed image file.
6. A method according to any one of claims 1 to 5, characterized in that viewed in Reklamieren a lost luggage by the passenger in the lost and found office, the stored photo or video recording on the basis of flight data of the passenger from the air data computer and added to the search form is ,
7. The method according to any one of claims 1 to 6, characterized in that the photo or video recording of evaluating and optionally for identifying at predamages to replace pieces of luggage can be used.
8. A method according to any one of claims 1 to 7, characterized in that the photo or video capture for synchronization with other photographic or video images, in particular by means of object recognition in the automatic image processing are available.
9. The method according to claim 1, characterized in that the stored information about the will to reception of the luggage stored by the passenger maximum anticipated period and then deleted.
PCT/EP2007/056313 2006-07-07 2007-06-25 Method for relocating lost or unassigned luggage items WO2008003609A1 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
US81931106P true 2006-07-07 2006-07-07
US60/819,311 2006-07-07

Publications (1)

Publication Number Publication Date
WO2008003609A1 true WO2008003609A1 (en) 2008-01-10

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/EP2007/056313 WO2008003609A1 (en) 2006-07-07 2007-06-25 Method for relocating lost or unassigned luggage items

Country Status (1)

Country Link
WO (1) WO2008003609A1 (en)

Cited By (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2009015991A1 (en) * 2007-07-27 2009-02-05 Siemens Aktiengesellschaft Method for identifying transport goods, particularly luggage items
EP2146308A3 (en) * 2008-06-11 2011-03-02 Siemens Aktiengesellschaft Method and device for monitoring the transport of an item of luggage
WO2011076536A1 (en) 2009-12-22 2011-06-30 Siemens Aktiengesellschaft Method for identifying lost or non-assignable luggage
CN102241332A (en) * 2011-06-20 2011-11-16 利奥传感科技(广州)有限公司 Automatic shunting method and system of conveyor belt for preventing continuous errors
CN104597514A (en) * 2014-12-17 2015-05-06 同方威视技术股份有限公司 Safety inspection system
WO2015128300A1 (en) * 2014-02-27 2015-09-03 Siemens Aktiengesellschaft Apparatus for a luggage conveying device, and method for operating a luggage conveying device
EP3113091A1 (en) * 2015-07-01 2017-01-04 Amadeus S.A.S. Image based baggage tracking system

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5299116A (en) * 1991-10-02 1994-03-29 Baggage Services Network, Inc. Lost baggage inventory and claim system
US6158658A (en) * 1997-08-27 2000-12-12 Laser Data Command, Inc. System and method for matching passengers and their baggage
US20020186862A1 (en) * 2001-04-03 2002-12-12 Mcclelland Keith M. Remote baggage screening system, software and method

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5299116A (en) * 1991-10-02 1994-03-29 Baggage Services Network, Inc. Lost baggage inventory and claim system
US6158658A (en) * 1997-08-27 2000-12-12 Laser Data Command, Inc. System and method for matching passengers and their baggage
US20020186862A1 (en) * 2001-04-03 2002-12-12 Mcclelland Keith M. Remote baggage screening system, software and method

Cited By (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2009015991A1 (en) * 2007-07-27 2009-02-05 Siemens Aktiengesellschaft Method for identifying transport goods, particularly luggage items
US8301296B2 (en) 2007-07-27 2012-10-30 Siemens Aktiengesellschaft Method for identifying transportation items, particularly luggage items
EP2146308A3 (en) * 2008-06-11 2011-03-02 Siemens Aktiengesellschaft Method and device for monitoring the transport of an item of luggage
US7938323B2 (en) 2008-06-11 2011-05-10 Siemens Aktiengesellschaft Method and apparatus for monitoring the transportation of a luggage item
WO2011076536A1 (en) 2009-12-22 2011-06-30 Siemens Aktiengesellschaft Method for identifying lost or non-assignable luggage
DE102009060057A1 (en) 2009-12-22 2011-06-30 Siemens Aktiengesellschaft, 80333 A method for identifying lost or not assignable luggage
CN102667874A (en) * 2009-12-22 2012-09-12 西门子公司 Method for identifying lost or non-assignable luggage
US20120263350A1 (en) * 2009-12-22 2012-10-18 Siemens Aktiengesellschaft Method for identifying lost or unassignable luggage
CN102241332A (en) * 2011-06-20 2011-11-16 利奥传感科技(广州)有限公司 Automatic shunting method and system of conveyor belt for preventing continuous errors
WO2015128300A1 (en) * 2014-02-27 2015-09-03 Siemens Aktiengesellschaft Apparatus for a luggage conveying device, and method for operating a luggage conveying device
CN104597514A (en) * 2014-12-17 2015-05-06 同方威视技术股份有限公司 Safety inspection system
EP3113091A1 (en) * 2015-07-01 2017-01-04 Amadeus S.A.S. Image based baggage tracking system

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