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Distributing products from suppliers to consumers in a network environment

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Publication number
WO2001016685A1
WO2001016685A1 PCT/US2000/024212 US0024212W WO2001016685A1 WO 2001016685 A1 WO2001016685 A1 WO 2001016685A1 US 0024212 W US0024212 W US 0024212W WO 2001016685 A1 WO2001016685 A1 WO 2001016685A1
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WO
Grant status
Application
Patent type
Prior art keywords
product
consumer
order
products
supplier
Prior art date
Application number
PCT/US2000/024212
Other languages
French (fr)
Inventor
John L. Funk
Richard W. Berger
Brant Berger
Original Assignee
Funk, Berger & Berger
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date

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Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/08Logistics, e.g. warehousing, loading, distribution or shipping; Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce, e.g. shopping or e-commerce
    • G06Q30/06Buying, selling or leasing transactions

Abstract

Systems (18) enabling suppliers (10) to control the distribution of products to consumers (12) in a network environment (14) while accommodating the concerns of brick and mortar distribution channels (22) are described. Consumer orders for products are received, and consumer product orders are routed in accordance with fulfillment policies selected by the suppliers (10). The system includes a graphical consumer interface (16) configured to receive orders (24), and an order flow controller (28) configured to route consumer product orders in accordance with fulfillment policies selected by the suppliers. The system also includes a graphical consumer interface that is accessible over the Internet (16) and is configured to display price and availability information for the products of each of the suppliers organized by product category and is configured to receive consumer orders. A consumer may search through displayable product information within a given category by supplier, by product type, by product feature, or by a combination of these.

Description

DISTRIBUTING PRODUCTS FROM SUPPLIERS TO CONSUMERS IN A NETWORK ENVIRONMENT

Background of the Invention This invention relates to systems and methods of distributing products from suppliers to consumers.

Suppliers (e.g., manufacturers, distributers, and venders) have one or more channels by which to distribute products (i.e., goods and services) to consumers. A supplier's distribution channel often will include one or more retailers, each of which typically specializes in selling a particular class of products to consumers. For example, some retailers specialize in selling only high end, high margin products, whereas other retailers specialize in selling low end (or medium end) products. Some suppliers distribute some or all of their products to consumers directly, without involving retailers.

Recently, there has been a trend toward distributing products to consumers over a computer network (e.g., the Internet). For example, some retailers and some suppliers have developed systems for displaying products to consumers and receiving consumer purchase requests over the Internet. Systems designed to coordinate the sales of products offered by a plurality of retailers to create a "virtual mall" have been proposed. On-line sales of products enable such products to be sold at lower prices as a result of the inherent efficiencies provided by on-line sales systems.

When a particular retailer elects to offer its products on-line, the existing distribution system of a supplier of that retailer may be disrupted. Typically only large volume low end (and possibly medium end) retailers have the resources and the consumer recognition to successfully offer products on-line; high end speciality retailers generally cannot launch a successful on-line sales program. Thus, in order for suppliers to sell their high end (and possibly medium end) products on-line, manufacturers have two conventional choices: the suppliers must distribute these products on-line themselves, or the suppliers must provide these products to the low end (and possibly medium end) retailers that have successfully launched on-line sales programs. Either of these approaches, however, is likely to significantly reduce the sales volumes of the high end retailers. Under these circumstances, such suppliers may lose one or more of its high end, "brick and mortar" distribution channels because high end retailers may elect to not carry the high end products of suppliers whose local sales they do not exclusively control.

Summary of the Invention The invention provides systems and methods enabling suppliers to control the distribution of products to consumers in a network environment while accommodating the concerns of its brick and mortar distribution channels.

In one aspect, the invention features a system and method for coordinating the distribution of products from a plurality of product suppliers to consumers in a network environment. In accordance with this inventive approach, consumer orders for products are received, and consumer product orders are routed in accordance with fulfillment policies (i.e., fulfillment channels) respectively selected by the suppliers. The system comprises: a graphical consumer interface configured to receive consumer orders for products; and an order flow controller configured to route consumer product orders in accordance with fulfillment policies respectively selected by the suppliers.

In another aspect, the invention features a network-based system for coordinating the distribution of products to consumers from a plurality of suppliers of products in a plurality of different product categories, comprising: a graphical consumer interface accessible over the Internet and configured to display price and availability information for the products of each of the suppliers organized by product category and to receive consumer orders for products; and a search engine configured to enable a consumer to search through displayable product information within a given category by supplier, by product type, by product feature, or by a combination of two or more of these identifiers.

Embodiments may include one or more of the following features. The order flow controller may be configured to route consumer orders for one or more products of a given supplier to that supplier in accordance with that supplier's selected fulfillment policy. The order flow controller may be configured to route consumer orders for one or more products of a given supplier to one or more retailers identified by that supplier in accordance with that supplier's selected fulfillment policy. Also, the order flow controller may be configured to not accept consumer orders for one or more products of a given supplier in accordance with that supplier's selected fulfillment policy. The order flow controller may be configured to route consumer orders for one or more products of a given supplier to a product order list accessible by one or more retailers identified by that supplier in accordance with that supplier's selected fulfillment policy.

The system may include a back room manager configured to remove product orders from the product order list upon receipt of a fulfillment acceptance indication from a retailer.

The back room manager may be configured to enable the given supplier to fulfill selected product orders identified on the product order list. The back room manager may be configured to enable the given supplier to fulfill selected product orders identified on the product order list only after a preselected period of time has passed since the product order was received.

The consumer interface preferably is configured to display price and availability information for the products of each of the suppliers organized by product category. The system may include a search engine configured to enable a consumer to search through the products of a given category by supplier, by product type, by product feature, or by a combination of two or more of these identifiers.

The consumer interface may be configured to enable a consumer to display selected product representations in a separate scratch pad window. The consumer interface may be configured to enable a consumer to remove product representations from the scratch pad window. The consumer interface may be configured to enable a consumer to drag a selected product representation from a product previews window to the scratch pad window. The consumer interface may be configured to enable a consumer to initiate a product order from the scratch pad window or from the product preview window, or from both windows.

The system may include a price filter configured to transmit product price information and product availability information to the consumer interface. The price filter may be configured to transmit supplier specified product prices. The price filter may be configured to transmit retailer specified product prices during certain supplier selected periods of time. The price filter may be configured to transmit only a selected number of the lowest retailer specified product prices.

The system also may include an escrow account manager configured to retain consumer payments for a selected period of time and to distribute retained funds. The escrow account manager may be configured to distribute retained funds to an entity that shipped a product to a consumer. The escrow account manager may be configured to distribute funds retained for a given product order among a supplier that fulfilled the given product order and one or more retailers identified by that supplier.

In another aspect, the invention features a method for coordinating the distribution of products from a plurality of product suppliers to consumers in a network environment, comprising: posting a product order on an order fulfillment page after receiving a product order from a consumer; transmitting product order information to a retailer after receiving a fulfillment acceptance indication from the retailer; and purging the product order from the order fulfillment page after receiving a fulfillment acceptance indication from the retailer. After a selected period of time after the product order was received, product information may be to a supplier and the product order may be purged from the order fulfillment page.

As used herein, the term "supplier" refers to any entity (e.g., manufacturers, distributors and vendors) that has at least one distribution channel that involves a retail establishment.

Also, as used herein, the term "product" refers to both goods and services.

Among the advantages of the invention are the following.

The invention provides a way for suppliers to control the distribution of its products in a network environment while maintaining its traditional brick and mortar distribution channels. For example, the invention allows suppliers to offer its high end products without cutting out the high end retailers. Furthermore, the invention provides a uniform way for consumers to navigate and order products from multiple, related and unrelated industries.

Other features and advantages will become apparent from the following description, including the drawings and the claims. Brief Description of the Drawings

Fig. 1 is a block diagram of a system for coordinating the distribution of products from a plurality of suppliers to consumers in a network environment.

Fig. 2 is a block diagram of a data structure for providing product information to consumers. Fig. 3 is a block diagram of a graphical consumer interface enabling a consumer to selectively display one or more products being considered for purchase. Fig. 4 is a flow diagram of a method of coordinating the distribution of a product from a supplier to a consumer.

Detailed Description Referring to Fig. 1 , a network-based system for coordinating the distribution of products from a plurality of suppliers 10 to a plurality of consumers 12 includes a network server 14 that is operable to implement a virtual warehouse 16 and a product distribution coordinator 18. Virtual warehouse 16 is accessible by consumers 12 over a network (e.g., the Internet) and includes a graphical consumer interface that is configured to present to consumers a plurality of product preview pages 19 each displaying information (e.g., price and availability) relating to a plurality of products. A price filter 20 populates product preview pages 19 with price information supplied by suppliers 10 and participating retailers 22. Consumers may order one or more of the products displayed on product preview pages 19 by entering order request data into one or more product order pages 24. Product distribution coordinator 18 is configured to process consumer product orders and to coordinate the fulfillment of product orders in accordance with fulfillment policies selected by suppliers 10.

Product distribution coordinator 18 includes an escrow account manager 26, an order flow controller 28, a back room manager 30, and an order confirmation manager 32. Escrow account manager extracts consumer payment information (e.g., consumer name, product description, product price, credit card number, expiration date) from product order pages 24. Escrow account manager 26 debits the consumers' credit card accounts and holds the funds in escrow until the expiration of a preselected period of time (e.g., 30 days), at which point funds are disbursed to the appropriate entities. Order flow controller 28 extracts product order information (e.g., product description, product price) from product order pages 24 and routes the extracted product order information in accordance with supplier selected fulfillment policies, as explained in detail below. Back room manager 30 coordinates the fulfillment of product orders by retailers 22 and suppliers 10. Order confirmation manager 32 coordinates the transmission of shipment confirmation information to suppliers 10 and consumers 12.

Virtual warehouse 16, product distribution coordinator 18 and price filter 20 may be implemented in computer software using conventional computer programming techniques. As shown in Fig. 2, virtual warehouse 16 organizes product preview pages 19 in a data structure 40. At the root of data structure 40 is a home page 42 which is the page that is presented to consumers 12 when they first access the system. Home page 42 includes a general description of the system (including how information is organized and how to navigate through the system), and includes icons 44, 46, 48, 50 corresponding to different product categories (e.g., tools, electronics, sports, and household items). Each of the icons 44-50 represents a hyperlink to a page that includes icons corresponding to different product sub- categories. For example, sports icon 48 includes a hyperlink to a sports page 52 that includes icons 54, 56, 58 and 60 which correspond to the sports sub-categories of water sports, golf, winter sports and bikes, respectively. Each of the sub-category icons 54-60 includes hyperlinks to pages that list products by category or by supplier. For example, winter sports icon 58 includes hyperlinks to pages 62 and 64 which enable consumers to preview products by category and by supplier name, respectively. The products by category pages include links to pages containing lists of products corresponding to particular product types. For example, the winter sports products by category page 62 includes links to pages 66, 68, 70, 72 and 74 listing products corresponding to the following product types: Nordic ski equipment, alpine ski equipment, mountaineering equipment, snowboarding equipment and clothing. Product listing pages may include links to other product listing pages, as shown in Fig. 2. The products by supplier pages include links to pages containing lists of the products of particular suppliers.

Virtual warehouse 16 may include a search engine that enables consumers to search for products by manufacturer, by product type, by product feature (e.g., product color), or by a combination of two or more of these categories.

Referring to Fig. 3, product preview windows 66 and 76 display product information (e.g., price and availability) by product sub-category and by manufacturer, respectively. In one embodiment, virtual warehouse 16 includes a graphical consumer interface that is configured to enable a consumer to display selected product representations (e.g., Nordic bindings and product 1) in a separate scratch pad window 77. A consumer may add additional product representations to scratch pad window 77 by "dragging" product representations from a product preview window into scratch pad window 77, or may remove one or more of product representations from scratch pad window 77 by dragging the product representations outside of scratch pad window 77. A consumer may purchase one or more of the products identified in scratch pad window 77 by selecting the corresponding "Buy It" icon 78, 79. The selection of a Buy It icon causes the corresponding product to be added to a purchase list. After the consumer has finished shopping, the consumer may select a "Check Out" icon that triggers the opening of a product order page 24, which solicits payment information from the consumer. Other embodiments may use different "shopping cart" systems to enable consumers to select items that they are considering to purchase.

As explained above, price filter 20 posts prices on product preview pages 19. In one embodiment, during an "in season" shopping period suppliers provide the price information that is posted on product preview pages 19. During an off-price, sale season shopping period suppliers 10 and retailers 22 transmit their lowest prices and available quantities to price filter

20, and price filter 20 posts on product preview pages 19 a limited number (e.g., three) of the lowest prices received for the products which are on sale.

Product distribution coordinator 18 enables suppliers to control the way in which consumers' product orders are fulfilled. For example, a supplier may elect merely to have its products listed on product preview pages with suggested retail prices and indications that the products are not available through the system. Alternatively, a supplier may elect to fulfill all orders for its products; in which case, order flow controller 28 routes all consumer product orders to that supplier. A supplier may identify particular retailers that are able to fulfill orders for particular kinds of products. Also, a supplier may identify the product orders that it will ship, and the product orders that certain retailers may fulfill

As explained in detail below in connection with Fig. 4, a supplier may elect to allow one or more retailers to have the opportunity to ship one or more of the supplier's products; in which case, order flow controller 28 routes consumer orders for these products to back room manager 30. Back room manager posts consumer product orders as a product order list on a password-protected order fulfillment page which participating retailers 22 may access over the

Internet. A retailer may customize its view of the order fulfillment page to display only the products sold by that retailer. When a particular retailer elects to fulfill a posted order, back room manager 30 removes the product order from the product order list and transmits the information needed to fulfill the order to the shipping retailer. When an order is ready to ship, the shipper (manufacturer or retailer) transmits to back room manager 30 the item being shipped, the price, the shipping cost, other shipping details, the consumer's name, address and escrow number. Back room manager 30 transmits to the consumer a message confirming the shipment of the ordered product. Back room manager 30 also transmits a confirmation message to the shipper and transmits notification to escrow account manager 26, initiating the escrow period for that transaction. Suppliers may elect to ship product orders that have not been picked up by participating retailers within a preselected period of time (e.g., 24 hours).

Also, suppliers may access the order fulfillment page to monitor the fulfillment status of orders for its products.

Referring to Fig. 4, in one embodiment, product distribution coordinator 18 choreographs the fulfillment of a product order in accordance with a particular manufacturer's order fulfillment policy as follows. If a product order has been received (step 80), order flow controller 28 routes the order to back room manager 30 which posts the product order on an order fulfillment page accessible by retailers 22 (step 82). If a retailer transmits an indication that it will ship the order (step 84), back room manager transmits the fulfillment information to escrow account manager 26 (step 86), transmits the product order information (e.g., customer name) to the shipping retailer (step 88), transmits to the ordering consumer a notification that the order is being shipped (step 90), and removes the product order from the order fulfillment page (step 92). If the product has not been picked up by a participating retailer 22 within a preselected period of time (e.g., 24 hours) (step 94), back room manager 30 transmits the product order information to the manufacturer for fulfillment (step 96), transmits the fulfillment information to escrow account manager 26 (step 98), and removes the product order from the order fulfillment page (step 92).

Communications (e.g., notification and confirmation messages) that are transmitted to and from product distribution coordinator 18 preferably are transmitted electronically over the network (e.g., e-mail). As explained above, when a consumer places an order, escrow account manager 26 retains the funds debited from the consumers credit card account in an escrow account for an escrow period (e.g., 30 days). After the escrow period has expired, escrow account manager 26 disburses a portion of the retained funds to the shipper (including the shipping cost that was charged to the customer), pays a fee to the credit card company and retains a portion of the funds as a transaction fee. In cases where a supplier picks up an order for fulfillment, the supplier may instruct escrow account manager 26 to share a portion of the shipment funds with one or more designated retailers (e.g., local retailers).

Product returns are routed to the entity (manufacturer or retailer) that shipped the product. If the escrow period has not expired, escrow account manager 26 returns funds to the consumer from the escrow account; otherwise, the shipper's escrow account is debited for the return. Warranty returns are routed to the shipper for standard processing.

Other embodiments are within the scope of the claims.

Claims

WHAT IS CLAIMED IS:
1. A system for coordinating the distribution of products from a plurality of product suppliers to consumers in a network environment, comprising: a graphical consumer interface configured to receive consumer orders for products; and an order flow controller configured to route consumer product orders in accordance with fulfillment policies respectively selected by the suppliers.
2. The system of claim 1 , wherein the order flow controller is configured to route consumer orders for one or more products of a given supplier to that supplier in accordance with that supplier's selected fulfillment policy.
3. The system of claim 1, wherein the order flow controller is configured to route consumer orders for one or more products of a given supplier to one or more retailers identified by that supplier in accordance with that supplier's selected fulfillment policy.
4. The system of claim 1 , wherein the order flow controller is configured to not accept consumer orders for one or more products of a given supplier in accordance with that supplier's selected fulfillment policy.
5. The system of claim 1, wherein the order flow controller is configured to route consumer orders for one or more products of a given supplier to a product order list accessible by one or more retailers identified by that supplier in accordance with that supplier's selected fulfillment policy.
6. The system of claim 5, further comprising a back room manager configured to remove product orders from the product order list upon receipt of a fulfillment acceptance indication from a retailer.
7. The system of claim 6, wherein the back room manager is configured to enable the given supplier to fulfill selected product orders identified on the product order list.
8. The system of claim 7, wherein the back room manager is configured to enable the given supplier to fulfill selected product orders identified on the product order list only after a preselected period of time has passed since the product order was received.
9. The system of claim 1, wherein the consumer interface is configured to display price and availability information for the products of each of the suppliers organized by product category.
10. The system of claim 9, further comprising a search engine configured to enable a consumer to search through the products of a given category by supplier, by product type, by product feature, or by a combination of two or more of these identifiers.
11. The system of claim 1 , wherein the consumer interface is configured to enable a consumer to display selected product representations in a separate scratch pad window.
12. The system of claim 11, wherein the consumer interface is configured to enable a consumer to remove product representations from the scratch pad window.
13. The system of claim 11, wherein the consumer interface is configured to enable a consumer to drag a selected product representation from a product previews window to the scratch pad window.
14. The system of claim 13, wherein the consumer interface is configured to enable a consumer to initiate a product order from the scratch pad window or from the product preview window, or from both windows.
15. The system of claim 1, further comprising a price filter configured to transmit product price information and product availability information to the consumer interface.
16. The system of claim 15, wherein the price filter is configured to transmit supplier specified product prices.
17. The system of claim 16, wherein the price filter is configured to transmit retailer specified product prices during certain supplier selected periods of time.
18. The system of claim 17, wherein the price filter is configured to transmit only a selected number of the lowest retailer specified product prices.
19. The system of claim 1, further comprising an escrow account manager configured to retain consumer payments for a selected period of time and to distribute retained funds.
20. The system of claim 19, wherein the escrow account manager is configured to distribute retained funds to an entity that shipped a product to a consumer.
21. The system of claim 19, wherein the escrow account manager is configured to distribute funds retained for a given product order among a supplier that fulfilled the given product order and one or more retailers identified by that supplier.
22. A network-based system for coordinating the distribution of products to consumers from a plurality of suppliers of products in a plurality of different product categories, comprising: a graphical consumer interface accessible over the Internet and configured to display price and availability information for the products of each of the suppliers organized by product category and to receive consumer orders for products; and a search engine configured to enable a consumer to search through displayable product information within a given category by supplier, by product type, by product feature, or by a combination of two or more of these identifiers.
23. The system of claim 22, wherein the consumer interface is configured to enable a consumer to display selected product representations in a separate scratch pad window on a display.
24. The system of claim 23, wherein the consumer interface is configured to enable a consumer to remove product representations from the scratch pad window.
25. The system of claim 23, wherein the consumer interface is configured to enable a consumer to drag a selected product representation from a product previews window to the scratch pad window.
26. The system of claim 25, wherein the consumer interface is configured to enable a consumer to initiate a product order from the scratch pad window or from the product preview window, or from both windows.
27. A method for coordinating the distribution of products from a plurality of product suppliers to consumers in a network environment, comprising: receiving consumer orders for products; and routing consumer product orders in accordance with fulfillment policies respectively selected by the suppliers.
28. The method of claim 27, wherein consumer orders for one or more products of a given supplier are routed to that supplier in accordance with that supplier's selected fulfillment policy.
29. The method of claim 27, wherein consumer orders for one or more products of a given supplier are routed to one or more retailers identified by that supplier in accordance with that supplier's selected fulfillment policy.
30. The method of claim 27, wherein consumer orders for one or more products of a given supplier are not accepted in accordance with that supplier's selected fulfillment policy.
31. The method of claim 27, wherein consumer orders for one or more products of a given supplier are routed to a product order list accessible by one or more retailers identified by that supplier in accordance with that supplier's selected fulfillment policy.
32. The method of claim 31 , further comprising removing product orders from the product order list upon receipt of a fulfillment acceptance indication from a retailer.
33. The method of claim 32, further comprising enabling the given supplier to fulfill selected product orders identified on the product order list.
34. The method of claim 33, further comprising enabling the given supplier to fulfill selected product orders identified on the product order list only after a preselected period of time has passed since the product order was received.
35. The method of claim 27, wherein price and availability information for the products of each of the suppliers are displayed organized by product category.
36. The method of claim 35, further comprising enabling a consumer to search through the products of a given category by supplier, by product type, by product feature, or by a combination of two or more of these identifiers.
37. The method of claim 27, further comprising enabling a consumer to display selected product representations in a separate scratch pad window.
38. The method of claim 37, further comprising enabling a consumer to remove product representations from the scratch pad window.
39. The method of claim 37, further comprising enabling a consumer to drag a selected product representation from a product previews window to the scratch pad window.
40. The method of claim 39, further comprising enabling a consumer to initiate a product order from the scratch pad window or from the product preview window, or from both windows.
41. The method of claim 27, further comprising transmitting product price information and product availability information to the consumer interface.
42. The method of claim 41, wherein supplier specified product prices are transmitted.
43. The method of claim 42, wherein retailer specified product prices are transmitted during certain supplier selected periods of time.
44. The method of claim 43, wherein only a selected number of the lowest retailer specified product prices are transmitted.
45. The method of claim 27, further comprising retaining consumer payments for a selected period of time and to distribute retained funds.
46. The method of claim 45, further comprising distributing retained funds to an entity that shipped a product to a consumer.
47. The method of claim 45, further comprising distributing funds retained for a given product order among a supplier that fulfilled the given product order and one or more retailers identified by that supplier.
48. A method for coordinating the distribution of products from a plurality of product suppliers to consumers in a network environment, comprising: posting a product order on an order fulfillment page after receiving a product order from a consumer; transmitting product order information to a retailer after receiving a fulfillment acceptance indication from the retailer; and purging the product order from the order fulfillment page after receiving a fulfillment acceptance indication from the retailer.
49. The method of claim 48, further comprising, after a selected period of time after the product order was received, transmitting product information to a supplier and purging the product order from the order fulfillment page.
PCT/US2000/024212 1999-09-01 2000-09-01 Distributing products from suppliers to consumers in a network environment WO2001016685A1 (en)

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DATABASE UNKNOWN [online] JASCO PETER: "Shopping robots for electronic commerce", XP002935079, Database accession no. 03-11826 *
DATABASE UNKNOWN REIDY CHRIS: "Connecting the dots > Behind that 'Buy Button', on-line retailers are buzzing to coordinate logistics", XP002935042 *
NETGUIDE, no. 210, October 1995 (1995-10-01), pages 72 *
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