US20110044444A1 - Multiple user identity and bridge appearance - Google Patents

Multiple user identity and bridge appearance Download PDF

Info

Publication number
US20110044444A1
US20110044444A1 US12837312 US83731210A US2011044444A1 US 20110044444 A1 US20110044444 A1 US 20110044444A1 US 12837312 US12837312 US 12837312 US 83731210 A US83731210 A US 83731210A US 2011044444 A1 US2011044444 A1 US 2011044444A1
Authority
US
Grant status
Application
Patent type
Prior art keywords
person
communication device
call
communication
associated
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
US12837312
Inventor
Sandra ABRAMSON
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Avaya Inc
Original Assignee
Avaya Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date

Links

Images

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/08Configuration management of network or network elements
    • H04L41/0803Configuration setting of network or network elements
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00Arrangements for program control, e.g. control units
    • G06F9/06Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/46Multiprogramming arrangements
    • G06F9/54Interprogram communication
    • G06F9/543User-generated data transfer, e.g. clipboards, dynamic data exchange [DDE], object linking and embedding [OLE]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L45/00Routing or path finding of packets in data switching networks
    • H04L45/02Topology update or discovery
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L45/00Routing or path finding of packets in data switching networks
    • H04L45/58Association of routers
    • H04L45/586Virtual routers
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements or protocols for real-time communications
    • H04L65/40Services or applications
    • H04L65/403Arrangements for multiparty communication, e.g. conference
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network-specific arrangements or communication protocols supporting networked applications
    • H04L67/04Network-specific arrangements or communication protocols supporting networked applications adapted for terminals or networks with limited resources or for terminal portability, e.g. wireless application protocol [WAP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network-specific arrangements or communication protocols supporting networked applications
    • H04L67/24Presence management
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network-specific arrangements or communication protocols supporting networked applications
    • H04L67/30Network-specific arrangements or communication protocols supporting networked applications involving profiles
    • H04L67/306User profiles
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Interconnection arrangements between switching centres
    • H04M7/0024Services and arrangements where telephone services are combined with data services
    • H04M7/0057Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATIONS NETWORKS
    • H04W4/00Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02Services making use of location information
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATIONS NETWORKS
    • H04W64/00Locating users or terminals or network equipment for network management purposes, e.g. mobility management

Abstract

A call control system is provided that can determine the location of a person. From the location of the person, the call control system can temporarily associate a different phone with the person. A bridge appearance may then be changed to include the temporary association such that calls from the different phone show the person as a party to the call. Further, a routing algorithm for routing calls to phones within an enterprise may then be temporarily modified to route calls to the different phone for the person. Thus, a person may travel through the facilities of the enterprise and have important calls routed to the person wherever they may be.

Description

    CROSS REFERENCE TO RELATED APPLICATIONS
  • This application claims the benefit of and priority under 35 U.S.C. §119(e) to U.S. Patent Application No. 61/235,838, filed Aug. 21, 2009, entitled “MOJO,” which is incorporated herein by reference in its entirety.
  • BACKGROUND
  • The need to stay in contact with other people has become extremely important for many business people. Cell phones can provide some assurance of being reached wherever a person may be. However, some people may not have the ability to call a person's cell phone because the number is unknown. Further, during working hours, a person may only be reached by the person's work phone. If that person leaves their desk, then important calls may be missed. For example, during teleconferences, a person may miss calls to the person's business phone. The time delay in returning the voicemail may cause problems. Thus, there is still a need to be in constant contact despite the prevalence of cell phone usage and the convenience of voicemail.
  • SUMMARY
  • It is with respect to the above issues and other problems that the embodiments presented herein were contemplated. Herein, a call control system is provided that can determine the location of a person. From the location of the person, the call control system can temporarily associate a different phone with the person. The routing algorithm for routing calls to phones within the enterprise may then be temporarily modified to route calls to the different phone. Thus, a person may travel through the facilities of the enterprise and have important calls routed to the person wherever they may be.
  • In embodiments, one or more mechanisms may be provided on a phone to identify that multiple users are in proximity to the phone and are, therefore, simultaneously using the phone. Examples of such mechanisms can include one or more of, but are not limited to, facial recognition technologies, SIM card detection (e.g., detection of cell phones or mobile communication devices of multiple users by establishing a Bluetooth™ or similar wireless association with the mobile device(s) of the users), manual user input that multiple users are present, or other presence awareness detection devices or methods.
  • Once the phone detects the presence of multiple users, the phone may then alter the bridge appearance of the phone or alter the identity of the phone used for caller identification and/or call set up. In some embodiments, the bridge appearance of the communication device may be altered to reflect the fact that multiple users are collaborating and simultaneously using a single communication device. This change can be leveraged during call set up, for example, if a call is originated by the shared communication device. The actual caller identification of the device may be altered to reflect the fact that the communication device is being shared (e.g., the caller identification may identify the caller as “user A and user B.”)
  • Alternatively, if the caller identification cannot be altered, the communication device may generate and send a second communication separate from the originated call. This second communication may be sent to the callee on one or more of the callee's devices and may not necessarily utilize the same communication medium as the original call. For example, if the caller identification cannot be altered, an email, text message, or Instant Message (IM) can be transmitted to the callee on one or more of the callee's communication devices. This second, possibly out-of-band, communication may indicate that the simultaneously incoming call has more than one caller. This second communication can alert the callee of all calling parties and answer the call appropriately.
  • Another possible way to leverage the altered bridge appearance is to allow a call routing mechanism to recognize that a communication device is being shared by two or more individuals and utilize this information during call routing to one or more of those individuals sharing the communication device. For example, assume that users A, B, and C are sharing a communication device that is owned and registered to user A. Users B and C have not actually registered user A's communication device as one of their devices. Therefore, under normal circumstances, a call routing module would never route a call to user A's communication device for users B or C. However, once the communication device recognizes that it is being shared by users A, B, and C, it may automatically alter the bridge appearance and notify the call routing mechanism that more users are temporarily registered with that device. This change allows the call routing device to alter the call routing rules to accommodate the migration of users B and C to a non-registered communication device. If the call routing device receives a call directed toward user B, the routing mechanism may apply the call routing algorithm to determine that the call is to be routed to user A's device.
  • The call routing mechanism may reside in each communication endpoint and, if that endpoint receives notification that its user has been temporarily registered with another communication endpoint not belonging to the user, then the user's “home” communication endpoint may forward any calls to the other endpoint at which the user is temporarily registered. In other embodiments, a separate communication may be sent to the user at the other user's communication endpoint indicating that a call is currently being received for that user at his/her “home” endpoint. The separate communication may also provide an option to the user asking whether the call should be forwarded or not.
  • The phrases “at least one”, “one or more”, and “and/or” are open-ended expressions that are both conjunctive and disjunctive in operation. For example, each of the expressions “at least one of A, B and C”, “at least one of A, B, or C”, “one or more of A, B, and C”, “one or more of A, B, or C” and “A, B, and/or C” means A alone, B alone, C alone, A and B together, A and C together, B and C together, or A, B and C together.
  • The term “in communication with” as used herein refers to any coupling, connection, or interaction using electrical signals to exchange information or data, using any system, hardware, software, protocol, or format.
  • The term “a” or “an” entity refers to one or more of that entity. As such, the terms “a” (or “an”), “one or more” and “at least one” can be used interchangeably herein. It is also to be noted that the terms “comprising”, “including”, and “having” can be used interchangeably.
  • The term “automatic” and variations thereof, as used herein, refers to any process or operation done without material human input when the process or operation is performed. However, a process or operation can be automatic, even though performance of the process or operation uses material or immaterial human input, if the input is received before performance of the process or operation. Human input is deemed to be material if such input influences how the process or operation will be performed. Human input that consents to the performance of the process or operation is not deemed to be “material”.
  • The term “computer-readable medium” as used herein refers to any tangible storage that participates in providing instructions to a processor for execution. Such a medium may take many forms, including but not limited to, non-volatile media, volatile media, and transmission media. Non-volatile media includes, for example, NVRAM, or magnetic or optical disks. Volatile media includes dynamic memory, such as main memory. Common forms of computer-readable media include, for example, a floppy disk, a flexible disk, hard disk, magnetic tape, or any other magnetic medium, magneto-optical medium, a CD-ROM, any other optical medium, punch cards, paper tape, any other physical medium with patterns of holes, a RAM, a PROM, and EPROM, a FLASH-EPROM, a solid state medium like a memory card, any other memory chip or cartridge, or any other medium from which a computer can read. When the computer-readable media is configured as a database, it is to be understood that the database may be any type of database, such as relational, hierarchical, object-oriented, and/or the like. Accordingly, the embodiments are considered to include a tangible storage medium and prior art-recognized equivalents and successor media, in which the software implementations are stored.
  • The terms “determine”, “calculate” and “compute,” and variations thereof, as used herein, are used interchangeably and include any type of methodology, process, mathematical operation or technique.
  • The term “module” as used herein refers to any known or later developed hardware, software, firmware, artificial intelligence, fuzzy logic, or combination of hardware and software that is capable of performing the functionality associated with that element. Also, while the embodiments are described in terms of examples, it should be appreciated that individual aspects of the embodiments can be separately claimed.
  • BRIEF DESCRIPTION OF THE DRAWINGS
  • The present disclosure is described in conjunction with the appended figures:
  • FIG. 1 is a block diagram of an embodiment of a calling system that can reroute calls based on the presence information of a person;
  • FIG. 2 is a block diagram of an embodiment of a calling server;
  • FIG. 3 is a block diagram of a data structure that is stored, sent, or received by one or more calling servers for routing calls;
  • FIGS. 4A-4D are embodiments of user interface displays showing modified bridge appearance information and call routing changes;
  • FIG. 5 is a flow diagram of an embodiment of a process for changing the bridge appearance;
  • FIG. 6 is a flow diagram of an embodiment of a process for routing a call based on presence information;
  • FIG. 7 is a block diagram of an embodiment of a computer system environment in which the systems and methods may be executed; and
  • FIG. 8 is a block diagram of a computer system in which the systems and methods may be executed.
  • In the appended figures, similar components and/or features may have the same reference label. Further, various components of the same type may be distinguished by following the reference label by a letter that distinguishes among the similar components. If only the first reference label is used in the specification, the description is applicable to any one of the similar components having the same first reference label irrespective of the second reference label.
  • DETAILED DESCRIPTION
  • The ensuing description provides embodiments only, and is not intended to limit the scope, applicability, or configuration of the embodiments. Rather, the ensuing description will provide those skilled in the art with an enabling description for implementing the embodiments. It being understood that various changes may be made in the function and arrangement of elements without departing from the spirit and scope of the appended claims.
  • An embodiment of a system 100 for administering phone calls is shown in FIG. 1. The several components of the system 100 may be hardware, software, or a combination of hardware and software. Descriptions of the computer system environment and the computer systems which may embody the several components of system 100 are described in conjunction with FIGS. 7 and 8. As such, a functional description of the several components of system 100 shall follow.
  • In embodiments, the system comprises two or more servers 106 and/or 110 operable to administer calls and in communication through network 108. Each server 106 and/or 110 may manage the phone calls for communication devices 102, 114, 116, and/or 120. Thus, each server 106 and/or 110 can administer calls for one or more communication devices including one or more of, but not limited to, session initiation protocol (SIP) phones, internet protocol (IP) phones, cellular phones, computer devices, mobile devices, etc. A communication device 102, 114, 116, and/or 120 may be part of an organization network or enterprise network. Typically, the communication devices 102, 114, 116, and/or 120 are a collection of Internet Protocol (IP) addresses and/or telephone numbers. There may be more of fewer communication devices than those shown, as represented by ellipses 118. The networks 104, 108, and/or 112 can be any trusted or untrusted network, as discussed in conjunction with FIGS. 9 and 10, that allow for the communication of data between the communications devices 102, 114, 116, and/or 120 and/or the servers 106 and/or 110.
  • The system 100 manages phone calls for one or more IP addresses associated with one or more communication devices 102, 114, 116, and/or 120. As an example, a phone call may be requested from a communication device 102. The request may be sent to the communication server A 106 over the network 104. The call is then sent to communication server B 110. The call can be destined for communication device 2 114. However, communication server B 110 may be able to send the call to communication device 3 116 under certain circumstances.
  • The communication devices 102, 114, 116, and/or 120 may also be associated with one or persons. The associations may be stored in a personnel database 122. The personnel database 122 can be any data structure or database as described in conjunction with FIGS. 7 and 8. Generally, the personnel database 122 is operable to store information about one or more people associated with an enterprise and/or one or more communication devices 102, 114, 116, and/or 120.
  • An embodiment of a call/communication server 200 is shown in FIG. 2. The call/communication server 200 can be the same as or similar to servers 106 and/or 110 (FIG. 1). In embodiments, the call/communication server 200 is a computer system as described in conjunction with FIGS. 7 and 8. The call/communication server 200 can have one or more components, which may execute as computer modules. The call/communication server 200 can include one or more of, but is not limited to, a call router 202 and/or a control table 204.
  • The call router 202 administers or control calls for the call/communication server 200. The call router 202 receives requests for phone calls for an IP address or telephone number from a communication device 102, 114, 116, and/or 120 (FIG. 1). The call router 202 may route the call as required to complete the call. However, in embodiments, the call router 202 determines if a person associated with the communication device is in another location. If the person is in a different location, the call may be rerouted by the call router 202 to a different communication device.
  • The control table 204 can store control information that allows the call router 202 to determine where to send a call. An embodiment of the control table is shown in FIG. 3. Generally, every server 106 and/or 110 includes a control table 204. The call router 202 and control table 204 allows each server 106 and/or 110 to separately manage call routing within the enterprise with which the server 106 and/or 110 is associated.
  • The call/communication server 200 can also communicate with a presence system 206. The presence system 206 is operable to receive and/or provide geo-location and/or presence information to the call/communication server 200. The presence system 206 may be part of and included with the call/communication server 200 or may be a third-party service that provides geo-location information. The presence system 206 can receive geo-location information from one or more sources. For example, the presence system 206 can receive geo-location information from a GPS device embedded within a communication device used and carried by a person. In other embodiments, the presence system 206 can receive geo-location information from a radio frequency identifier (RFID) reader that is able to receive signals from an RFID card carried by a person. One or more other sources may be able to generally identify a location for a person and provide the information to the presence system 206. The geo-location information may then be integrated with the identity of the person, and sent by the presence system 206 to the call/communication server 200. As such, the call/communication Server 200 can receive geo-location information for one or more persons associated with the enterprise. An additional source of geo-location information can include social media networks (e.g., Twitter bundles location information with entries posted by the user). The presence system 206 can monitor such social media sources and extract the location information. Likewise, it may be possible to acquire location information via other services, such as, Google Latitude.
  • Providing presence information and determining presence can be as described in U.S. Pat. No. 7,171,473, entitled “System using HTTP protocol for maintaining and updating on-line presence information of new user in user table and group table,” issued Jan. 30, 2007, and U.S. Patent Publication No. 20070067443, entitled “Presence-based hybrid peer-to-peer communications,” filed Sep. 30, 2005, which are incorporated herein in their entirety for all that the patents teach. Presence information and the determination of presence can be as further described in the Network Working Group Request for Comments: 2778, authored by M. Day, J. Rosenberg, and H. Sugano, published by the Internet Engineering Task Force on February 2000, and entitled “A Model for Presence and Instant Messaging,” which is incorporated herein in the document's entirety for all that the document teaches.
  • The call/communication server 200 can either further include or communicate with a device information database 208. The device information database 208 can be any data structure or database as described in conjunction with FIGS. 7 and 8. Generally, the device information database 208 is operable to store information about the communication devices 102, 114, 116, and/or 120. This information can include one or more of, but is not limited to, the IP address or phone number for the communication devices 102, 114, 116, and/or 120, the location of the communication devices 102, 114, 116, and/or 120, the person(s) associated with the communication devices 102, 114, 116, and/or 120, etc. This device information is provided to the call/communication server 200 to route calls to the communication devices 102, 114, 116, and/or 120.
  • Further, the call/communication server 200 can either further include or communicate with a personnel database 122. The personnel database 122 can be any data structure or database as described in conjunction with FIGS. 7 and 8. Generally, the personnel database 122 is operable to store information about one or more people associated with an enterprise and/or one or more communication devices 102, 114, 116, and/or 120. The information about the people can include one or more of, but is not limited to, the name of the person, one or more identifiers for the person, an RFID identity for the person, one or more phone numbers for one or more devices associated with the person, the person's “home” communication device, the person's location, etc.
  • An embodiment of a data structure 300, referred to also as control information 300, embodying device and/or personnel information that may be included in a control table 204 (FIG. 2) and stored or read from the personnel database 122 (FIG. 1) and/or the device information database 208 (FIG. 2) is shown in FIG. 3. The control information 300 can be composed of two or more data segments 302 through 314. There may be more or fewer portions than those shown in FIG. 3, as represented by ellipses 316. Some of the control information 300 may be static having a stable value. However, other control information 300 is dynamic and changes. The dynamic information may be computed periodically (for example, every day, every hour, etc.) or may be computed in response to an event (for example, a new call is received, a person is determined to be at a new location, etc.).
  • The device identifier segment 302 can include an identifier for each of the communication devices 102, 114, 116, and/or 120. The identifiers can be any unique identifier which can identify the communication device with respect to all other communication devices. For example, the device identifier can be a globally unique identifier (GUID), an alphanumeric identifier, an IP address, or some other type of address or identifier.
  • A location segment 304 can store a location for the communication device. The location is a physical location of where the device may be located. For example, a telephone in a conference room may have a location of the room number for the conference room in which the telephone is located. The location segment 304 can contain any information that may identify the location, which can include one or more of, but is not limited to, an address, a room number, a building number, etc.
  • A personal identifier segment 306 can include an identifier for a person that is associated with the device identified in the device identifier segment 302. As with the device identifier, the person identifier can be any type of unique identifier for that person that identifies that person uniquely with respect to all people within the enterprise. The person identifier can be a name, social security number, a GUID, or some other type of identifier.
  • A person location segment 308 can store the location of a person. In an embodiment, the person location segment 308 can include a “home location,” which is an office to which the person is assigned, or some other location in which the person is normally located. The person location segment 308 cab also include a “dynamic location,” which is a location at which the person is currently located. For example, the person's office may be room 100 b, but the person may be having a conference in conference room 200 d. Therefore, the person's home location can be the office 100 b, but the person's dynamic or present location can be the conference room 200 d. As such, the personal location segment 308 can identify the location of the person dynamically at any time.
  • The call forward address segment 310 can include an address for a communication device located in the vicinity of the person. Thus, if the person's location as represented by the personal location segment 308 changes and does not match their home location, a communication device located at the present location may be determined. After determining the communication device in the vicinity of the person's current location, the communication device's address can be determined. This device address may then be dynamically stored into the call forwards address segment 310 for changing the bridge appearance for that communication device. Thus, the communication device having the device identifier segment stored in the address in the call forward address segment 310 can appear to others as having more than one person associated with that device. In other embodiments, the data structure 300 includes a second person identifier segment with the same person identifier but a temporary device identifier. This temporary data structure can temporarily change the association between a person and a device.
  • The display information segment 312 can store information about a display on a communication device either at a local and/or a far end of a communication bridge. A local end of a communication bride is the device upon which a call is made. The far end is the device upon which the call is received. However, the far and near ends change depending on the perspective of the callers. The display information can include the identities of the people on a communication. Further, display information can include other information that may be pertinent or helpful to the people on the communication. For example, the display information may include one or more of, but is not limited to, a local time, a time at the far end, the names of the people who are participating in the communication, the phone numbers of the people on the call, one or more other items of identifying information for the people on the call (e.g., an email address, an address, a photograph, etc.), or other information.
  • A forward call indicator segment 314 can include a user set indication of whether to automatically forward calls to a new communication device if the person is not at their home location. Thus, the forward call indicator segment 314 can store a simple flag or binary indication of whether calls should be forwarded. In embodiments, the forward call indicator segment 314 is optional as the system 100 may automatically forward calls regardless of user input. However, in some embodiments, the user can control whether to automatically forward calls by setting the forward call indicator.
  • Embodiments of one or more user interfaces that may be displayed on a communication device 102, 114, 116, and/or 120 are shown in FIGS. 4A through 4D. A user interface can include one or more displays that provide information to a user. Further, the user interface can provide the ability to accept input from a user by selection of items in the display using user interface devices or other types of device for accepting user input. In embodiments shown in FIG. 4A, the user interface 400 shows participants in a call at both a far end and a near end. The far end display is in section 402, and the near end is in section 404.
  • When a user is involved in a call with one or more other users, the collection of users may be associated with a communication device. The association to the communication device changes the bridge appearance for the communication device. As such, the two or more users associated with the communication device may be displayed together as participants in the conference or call. For example, users are shown in displays 406 a, 406 b, and 406 c as being associated with the communication device having a phone number displayed in 408. The user interface can also include a display of information about the persons associated with the communication device. For example, a picture of the person may be shown, an address or other contact information may be shown, or other information pertinent to the person or the communication may be shown. This displayed information allows the parties to subsequently communicate as a follow-up to the meeting even if the phone numbers are not known at the time of the meeting. In embodiments shown in user interface 400, both the far end and the near end communication device information is shown, such that, the one or more persons associated with the far end or near end communication devices, such as communication device 102, are shown in section 402. The persons associated with the communication device, such as the communication device 114, at the near end, are shown in section 404.
  • Another display of section 402 is shown in FIG. 4B. Here, this display may be the only display at the near end communication device for the call at the far end. Thus, the near end communication device sees the participants at the far end, but not the local participants. The user interface 400 shows one or more user interface sections that provide information to the user. For example, in display 406 a, there is a name for the person shown in section 414, an email address for the person shown in section 416, and the phone number of the person shown in 418.
  • Further, it may be possible for the user interface to display who is talking at any one time. For example, the person shown in 406 b may be expanded in section 410 to show that that person is talking at the current time. In other embodiments, some other indicia are provided to show who is talking during any one time during the communication. For example, a visual indicia, such as a highlight shown in 412, may be shown around a person who may be communicating during the communication session. Other indicia may include audible signals or physical signals such as vibrations that may be associated with a certain person. These displays may allow the person at the near end to become acquainted with who is talking by their voice and become aware of the person that they may need to contact in subsequent communications.
  • Further, the display of the persons in section 402 may have a spatial relationship. For example, the far end communication device 102 may be able to determine a relative location around the communication device for each of the persons displayed in user interface 400. Thus, the people on the left side of section 402 would be to the left of the communication device 102 and the people to the right side of the user interface device could be to the right side of the communication device 102. This determination of spatial location may be through a series of microphones, an array of microphones, or a determination of certain speech characteristics when the person is talking. The spatial arrangement may then be displayed in section 402 and may also be presented as dynamic audio wherein two or more speakers can produce sounds such that it appears that the person is seated or speaking at the left or right hand side of the communication device.
  • An embodiment of the near end section 404 is shown in FIG. 4C. Here, the members that are associated with the near end communication device 114, are shown and may be shown in similar fashion as described in conjunction with FIG. 4B. In changing the bridge appearance, a phone call that is destined for a person's home communication device, may be rerouted to the communication device upon which the conference or communication is being held. For example, a phone call for Mr. Payne, shown in user interface portion 420, may be sent to his home phone number of 444-444-1112 and be rerouted to the communication device having a conference number 444-444-2222.
  • When the call is routed to the communication device shown in section 404, the communication device can provide an alert or notice to the person of the call. The alert can be some type of indicia, whether visual, audio, and/or physical. For example, in the section 404, the image of Mr. Payne is highlighted by enlarging the picture in user interface portion 420. The highlighted portion can also provide information about the incoming call. For example, the listing of the calling phone number is shown in user interface section 422. The user interface may provide some selectable interface devices for the person to determine how to handle the call. For example, the “route to this phone?” device 424 or the “reroute?” device 426 can help a user determine how to handle the call. Other indicia might include a separate ring, buzzing, or vibration of the communication device to alert one or more of the people that there is a communication incoming that was originally bound for a home communication device.
  • An embodiment of a second user interface display 428, which may be provided if the user selects to reroute the call by selecting device 426, is shown in FIG. 4D. The user interface 428 provides a field 430 to which the user can enter a phone number using the keys on the telephone or some other user interface device. If the user desires to reroute the phone call to that phone number, the user can select the “reroute to number” user interface device 432 to input the desire to reroute the call. In this way, the user may send the call to a cell phone and answer the call in real time. In further embodiments, there may be a second user interface device 434 into which the user can enter input to send the call to voicemail. In this case, the voice call is then routed to voicemail to allow the caller to leave a message for the user. Other types of user interface devices may be provided to handle the call in different manners in user interface 428.
  • An embodiment of a method 500, from the perspective of the call/communication server 200, for determining the bridge appearance for a communication device is shown in FIG. 5. Generally, the method 500 begins with a start operation 502 and terminates with an end operation 518. While a general order for the steps of the method 500 are shown in FIG. 5, the method 500 can include more or fewer steps or arrange the order of the steps differently than those shown in FIG. 5. The method 500 can be executed as a set of computer-executable instructions executed by a computer system and encoded or stored on a computer readable medium. Hereinafter, the method 500 shall be explained with reference to the systems, components, modules, data structures, user interfaces, etc. described in conjunction with FIGS. 1-4D.
  • A call/communication server 200 receives presence information for at least one person associated with at least one communication device, in step 504. The presence information may be provided by a presence system 206 and include information about the location of a person associated with an enterprise. That person may have a home communication device and be associated with that device, such as, communication device 2 114. The presence information may be provided periodically, such as, every minute, every ten minutes, etc. In other embodiments, the presence information may be received upon the occurrence of the event, such as, the person being determined to be in a separate location.
  • The call/communication server 200 may then determine a second communication device located near the person based on the presence information, in step 506. The call/communication server 200 can access device information in the device information database 208 or personnel information in the personnel database 122 to determine a communication device that is in the same or approximate location as the person. For example, the call/communication server 200 can access the data structure 300 and attempt to find a location in the location segment 304 that is the same or similar to the location of the person associated with the received presence information. If there is a location that is substantially near the person associated with the presence information, the call/communication server 200 can access the device identifier in the device identifier segment 302.
  • A call/communication server 200 can then change the bridge appearance to temporarily associate the person with the second communication device, in step 508. Call/communication server 200 can determine that a second communication device, for example, communication device 3 116, is in a location near the person's current location. The call/communication server 200 can retrieve a device identifier from the device identifier segment 302 for communication device 3 116. Then, the call/communication server 200 can retrieve the information for communication device 3 116 from the device information database 208. Either in of device information database 208 or in a control table 204, the call/communication server 200 can place the device identifier into the call forward address segment 310 for the second communication device. In alternative embodiments, the device identifier is placed into the data structure 300 within the personnel database 122.
  • Then, upon receiving a call at the person's home communication device, for example, communication device 2 114, the call/communication server 200 can access data structure 300 and determine the person associated with that communication device in segment in the person identifier segment 306. Then, the call/communication server 200 can access the data structure 300 in the personnel database 122 to determine the call forward address from the call forward address segment 310 associated with that person. Regardless, the call/communication server 200 can change the bridge appearance by storing the call forward address in the call forward address segment 310 for the user, the home communication device, and/or the second communication device.
  • The change bridge appearance may then be provided by the call/communication server 200 to the second communication device 116, in step 510. In embodiments, the second communication device 116 is engaged in a communication session. In a communication session, there may be two or more users using the communication device 116. As such, the bridge appearance can show the two or more people associated with the phone. Therefore, a display, such as that shown in section 404 of FIG. 4C, may be displayed on the second communication device 116.
  • The call communication server can route the communication session with the two or more users using communication device 3 116 to a third communication device 102, in step 512. Thus, the call communication server can establish a communication session between communication device 116, through the network 112 and network 108, to communication server 106. Communication server 106 can then route the call through the network 104 to the third communication device 102. Thus, the communication between the second communication device 116 and the third communication device 102 is established.
  • In establishing the communication session, the communication server 200 can provide the changed bridge appearance to the third communication device 102, in step 514. Here, the call/communication server 200 can provide information, e.g., user identifiers or other information, which may be stored in display information segment 212 at third communication device 102. The third communication device 102 can provide a user interface, such as, user interface 400 shown in FIG. 4B. Here, the communication device 116 is shown as having several people associated with it. These people may then be displayed in the interface of third communication device 102.
  • In alternative embodiments, the changed bridge appearance may be provided to third communication device 102 or to another communication device associated with users at the far end through an alternate communication media. For example, the changed bridge appearance may be provided through an email, an instant message, or a phone call to an alternative communication device. The message can state states that there are two or more parties associated with the communication device 116 and engaged in the current communication session.
  • During the communication session between the communication device 116 and the communication device 102, a phone call may be received from another party to one of the parties associated with communication device 116. The call/communication server 200 can receive this call. The call/communication server 200 can then look up the device and device identifier in the device identifier segment 302 of the device information database 208. Upon determining that the device identifier is in data structure 300, the call/communication server 200 can read the device information from the call forward address segment 310. In embodiments, this device information is stored in the call control table 204. The call router 202 may then read that information from the control table 204 to reroute the call. However, in this situation, the call router 202 reroutes the call to the second communication device 116 that is temporarily associated with the person receiving the call. The call communication server can then provide indicia at the second communication device 116 of the rerouted call for that person, in step 516. The indicia may be a display as shown in FIG. 4C. In other embodiments, the indicia can be separate physical or audible indicia that alert the person of the call.
  • An embodiment of a method 600, viewed from the perspective of a call/communication server 200, for rerouting a call based on a changed bridge appearance is shown in FIG. 6. Generally, the method 600 begins with a start operation 602 and terminates with an end operation 618. While a general order for the steps of the method 600 are shown in FIG. 6, the method 600 can include more or fewer steps or arrange the order of the steps differently than those shown in FIG. 6. The method 600 can be executed as a set of computer-executable instructions executed by a computer system and encoded or stored on a computer readable medium. Hereinafter, the method 600 shall be explained with reference to the systems, components, modules, data structures, user interfaces, etc. described in conjunction with FIGS. 1-4D.
  • A call/communication server 200 can receive presence information for a first person from a presence system 206, in step 604. The presence information can include a location for the first person. The call/communication server 200 can determine a location for the first person, in step 606. This determined location can be a location within an enterprise building, for example, a room or some other location where the person may be. The location may be determined by scanning an RFID card or by locating a mobile device associated with that person.
  • The call/communication server 200 can temporarily associate a second communication device with the first person, in step 608. The call/communication server 200 can determine that the second communication device is in the same current location as the first person. To determine that the second communication device is in the same location, the call/communication server 200 can access device information in device information database 208 to match the location of the first person with a location stored in the location segment 304 of the data structure 300 associated with the second communication device. The device identifier in the device identifier segment 302 is then read out and stored in a second data structure within the personnel database 122. The device identifier for the second communication device can be stored in the call forward address segment 310. Further, the data structure 300 can be changed to add an identifier for the first person into the person identifier segment 306. As such, the data structure 300 associated with the second communication device may include two or more person identifiers in the person identifier segment 306. In this way, the call/communication server 200 changes the bridge appearance of the second communication device to reflect temporary association of the first person with the second communication device, in step 610.
  • The first person and one or more other parties may then make a communication using a second communication device. The communication can include the first person and a second person as participants within the communication. At some point during the communication, the first person may receive a call at a first communication device. The first communication device can be the home device and normally associated with the first person. Thus, the call router 202 can receive a communication directed to the person's first communication device. However the call router may then access a control table 204 that contains information from the device information database 208 or the personnel database 122 showing that the first person is temporarily associated with the second communication device. In accessing the information in the control table 204, the call router 202 can reroute the call to the second communication device, in step 614.
  • In rerouting a call, the call router provides an alert to the first person of the call at the second communication device, in step 616. The alert can be any type of indicia that indicates that a call has been rerouted from a first communication device to a second communication device. In an embodiment, the alert is visual indicia as shown in FIG. 4C. There, a visual indication within the section 404 shows that the first person received a call in user interface portion 420. The user may then interact with the second communication device by selecting user interface device 424 or 426 to indicate a preference for how the rerouted call should be handled.
  • If the user selects user interface device 426, a second user interface 428 is shown in FIG. 4D and may be provided for the user first person to provide further information on how to route the call. In other embodiments, the first person may indicate, by selecting user interface device 424, to accept the call at the segment communication device. This selection may occur and supersede the first communication session if the call is an emergency or is some other matter that needs immediate attention by the first person. Other alerts may be provided, such as a separate message to another device associated with the first person, e.g., a cell phone, that may receive an instant message, an email, or a separate phone call. Other alerts may include a separate ring tone than the second communication device or a vibration of the second communication device. As such, the changed bridge appearance can cause a rerouting of calls through the call router 202 from a first communication device to a second communication device.
  • Alternatives exist for the system 100. For example, the rerouting of calls may occur within the communication devices 114, 116, and/or 120. As such, the rerouting and changed bridge appearance functionally, call router, and/or call/communication server 200 may exist within the communication devices. Thus, when a call communication server interacts with the communication device, the communication device can provide the changed bridge appearance for provision to the far end in a communication session. Further, the communication device may provide the call server information to reroute calls.
  • FIG. 7 illustrates a block diagram of a computing environment 700 that may function in system 100 to route calls. The system 700 includes one or more user computers 705, 710, and 715. The user computers 705, 710, and 715 may be general purpose personal computers (including, merely by way of example, personal computers and/or laptop computers running various versions of Microsoft Corp.'s Windows™ and/or Apple Corp.'s Macintosh™ operating systems) and/or workstation computers running any of a variety of commercially-available UNIX™ or UNIX-like operating systems. These user computers 705, 710, 715 may also have any of a variety of applications, including for example, database client and/or server applications, and web browser applications. Alternatively, the user computers 705, 710, and 715 may be any other electronic device, such as a thin-client computer, Internet-enabled mobile telephone, and/or personal digital assistant, capable of communicating via a network (e.g., the network 720 described below) and/or displaying and navigating web pages or other types of electronic documents. Although the exemplary system 700 is shown with three user computers, any number of user computers may be supported.
  • System 700 further includes a network 720. The network 720 can be any type of network familiar to those skilled in the art that can support data communications using any of a variety of commercially-available protocols, including, without limitation, TCP/IP, SNA, IPX, AppleTalk, and the like. Merely by way of example, the network 720 maybe a local area network (“LAN”), such as an Ethernet network, a Token-Ring network and/or the like; a wide-area network; a virtual network, including without limitation a virtual private network (“VPN”); the Internet; an intranet; an extranet; a public switched telephone network (“PSTN”); an infra-red network; a wireless network (e.g., a network operating under any of the IEEE 802.11 suite of protocols, the Bluetooth™ protocol known in the art, and/or any other wireless protocol); and/or any combination of these and/or other networks.
  • The system 700 may also include one or more server computers 725, 730. One server may be a web server 725, which may be used to process requests for web pages or other electronic documents from user computers 705, 710, and 715. The web server can be running an operating system including any of those discussed above, as well as any commercially-available server operating systems. The web server 725 can also run a variety of server applications, including HTTP servers, FTP servers, CGI servers, database servers, Java servers, and the like. In some instances, the web server 725 may publish operations available operations as one or more web services.
  • The system 700 may also include one or more file and or/application servers 730, which can, in addition to an operating system, include one or more applications accessible by a client running on one or more of the user computers 705, 710, 715. The server(s) 730 may be one or more general purpose computers capable of executing programs or scripts in response to the user computers 705, 710 and 715. As one example, the server may execute one or more web applications. The web application may be implemented as one or more scripts or programs written in any programming language, such as Java™, C, C#™ or C++, and/or any scripting language, such as Perl, Python, or TCL, as well as combinations of any programming/scripting languages. The application server(s) 730 may also include database servers, including without limitation those commercially available from Oracle, Microsoft, Sybase™, IBM™ and the like, which can process requests from database clients running on a user computer 705.
  • The web pages created by the web application server 730 may be forwarded to a user computer 705 via a web server 725. Similarly, the web server 725 may be able to receive web page requests, web services invocations, and/or input data from a user computer 705 and can forward the web page requests and/or input data to the web application server 730. In further embodiments, the server 730 may function as a file server. Although for ease of description, FIG. 7 illustrates a separate web server 725 and file/application server 730, those skilled in the art will recognize that the functions described with respect to servers 725, 730 may be performed by a single server and/or a plurality of specialized servers, depending on implementation-specific needs and parameters.
  • The system 700 may also include a database 735. The database 735 may reside in a variety of locations. By way of example, database 735 may reside on a storage medium local to (and/or resident in) one or more of the computers 705, 710, 715, 725, 730. Alternatively, it may be remote from any or all of the computers 705, 710, 715, 725, 730, and in communication (e.g., via the network 720) with one or more of these. In a particular set of embodiments, the database 735 may reside in a storage-area network (“SAN”) familiar to those skilled in the art. Similarly, any necessary files for performing the functions attributed to the computers 705, 710, 715, 725, 730 may be stored locally on the respective computer and/or remotely, as appropriate. In one set of embodiments, the database 735 may be a relational database, such as Oracle 10i™, that is adapted to store, update, and retrieve data in response to SQL-formatted commands.
  • FIG. 8 illustrates one embodiment of a computer system 800 upon which servers other systems described herein may be deployed or executed. The computer system 800 is shown comprising hardware elements that may be electrically coupled via a bus 855. The hardware elements may include one or more central processing units (CPUs) 805; one or more input devices 810 (e.g., a mouse, a keyboard, etc.); and one or more output devices 815 (e.g., a display device, a printer, etc.). The computer system 800 may also include one or more storage device 820. By way of example, storage device(s) 820 may be disk drives, optical storage devices, solid-state storage device such as a random access memory (“RAM”) and/or a read-only memory (“ROM”), which can be programmable, flash-updateable and/or the like.
  • The computer system 800 may additionally include a computer-readable storage media reader 825; a communications system 830 (e.g., a modem, a network card (wireless or wired), an infra-red communication device, etc.); and working memory 840, which may include RAM and ROM devices as described above. In some embodiments, the computer system 800 may also include a processing acceleration unit 835, which can include a DSP, a special-purpose processor and/or the like.
  • The computer-readable storage media reader 825 can further be connected to a computer-readable storage medium, together (and, optionally, in combination with storage device(s) 820) comprehensively representing remote, local, fixed, and/or removable storage devices plus storage media for temporarily and/or more permanently containing computer-readable information. The communications system 830 may permit data to be exchanged with the network 820 and/or any other computer described above with respect to the system 800. Moreover, as disclosed herein, the term “storage medium” may represent one or more devices for storing data, including read only memory (ROM), random access memory (RAM), magnetic RAM, core memory, magnetic disk storage mediums, optical storage mediums, flash memory devices and/or other machine readable mediums for storing information.
  • The computer system 800 may also comprise software elements, shown as being currently located within a working memory 840, including an operating system 845 and/or other code 850, such as program code implementing the servers described herein. It should be appreciated that alternate embodiments of a computer system 800 may have numerous variations from that described above. For example, customized hardware might also be used and/or particular elements might be implemented in hardware, software (including portable software, such as applets), or both. Further, connection to other computing devices such as network input/output devices may be employed.
  • In the foregoing description, for the purposes of illustration, methods were described in a particular order. It should be appreciated that in alternate embodiments, the methods may be performed in a different order than that described. It should also be appreciated that the methods described above may be performed by hardware components or may be embodied in sequences of machine-executable instructions, which may be used to cause a machine, such as a general-purpose or special-purpose processor or logic circuits programmed with the instructions to perform the methods. These machine-executable instructions may be stored on one or more machine readable mediums, such as CD-ROMs or other types of optical disks, floppy diskettes, ROMs, RAMs, EPROMs, EEPROMs, magnetic or optical cards, flash memory, or other types of machine-readable mediums suitable for storing electronic instructions. Alternatively, the methods may be performed by a combination of hardware and software.
  • Specific details were given in the description to provide a thorough understanding of the embodiments. However, it will be understood by one of ordinary skill in the art that the embodiments may be practiced without these specific details. For example, circuits may be shown in block diagrams in order not to obscure the embodiments in unnecessary detail. In other instances, well-known circuits, processes, algorithms, structures, and techniques may be shown without unnecessary detail in order to avoid obscuring the embodiments.
  • Also, it is noted that the embodiments were described as a process which is depicted as a flowchart, a flow diagram, a data flow diagram, a structure diagram, or a block diagram. Although a flowchart may describe the operations as a sequential process, many of the operations can be performed in parallel or concurrently. In addition, the order of the operations may be re-arranged. A process is terminated when its operations are completed, but could have additional steps not included in the figure. A process may correspond to a method, a function, a procedure, a subroutine, a subprogram, etc. When a process corresponds to a function, its termination corresponds to a return of the function to the calling function or the main function.
  • Furthermore, embodiments may be implemented by hardware, software, firmware, middleware, microcode, hardware description languages, or any combination thereof. When implemented in software, firmware, middleware or microcode, the program code or code segments to perform the necessary tasks may be stored in a machine readable medium such as storage medium. A processor(s) may perform the necessary tasks. A code segment may represent a procedure, a function, a subprogram, a program, a routine, a subroutine, a module, a software package, a class, or any combination of instructions, data structures, or program statements. A code segment may be coupled to another code segment or a hardware circuit by passing and/or receiving information, data, arguments, parameters, or memory contents. Information, arguments, parameters, data, etc. may be passed, forwarded, or transmitted via any suitable means including memory sharing, message passing, token passing, network transmission, etc.
  • While illustrative embodiments have been described in detail herein, it is to be understood that the inventive concepts may be otherwise variously embodied and employed, and that the appended claims are intended to be construed to include such variations, except as limited by the prior art.

Claims (20)

1. A method for administering telephone calls, comprising:
receiving a call directed to a first communication device, the first communication device associated with a first person;
receiving presence information for the first person;
based on the presence information, temporarily associating the first person with a second communication device; and
based on the temporary association, automatically rerouting the call to the second communication device.
2. The method as defined in claim 1, wherein the first person is conducting a communication session on the second communication device.
3. The method as defined in claim 2, further comprising: alerting the first person at the second communication device of the call.
4. The method as defined in claim 3, wherein the alert provides an indicia of the call at the second communication device.
5. The method as defined in claim 4, wherein the indicia includes at least one of a visual change to a display of the second communication device, wherein the change indicates the call is for the first person, an audio signal provided for the first person, a physical signal provided to the first person, a combination of two of a visual change, an audio signal, and a physical signal provided to the first person.
6. The method as defined in claim 3, wherein the alert is provided on a third communication device.
7. The method as defined in claim 6, wherein the alert to the third communication device is one of an email, an instant message, another phone call, or a voicemail.
8. The method as defined in claim 1, wherein the second communication device is associated with a second person.
9. The method as defined in claim 9, wherein both the first person and the second person are associated with the second communication device for a period of time.
10. The method as defined in claim 1, further comprising:
modifying data associated with the first person, wherein the data indicates which communication device is associated with the first person, and wherein the data temporarily indicates, based on the presence information, that the first person is associated with the second communication device; and
based on the modified data, altering a routing algorithm to reroute the call to the second communication device.
11. A system for administering calls comprising:
a first communication device associated with a first person;
a second communication device associated with a second person;
a presence system operable to provide presence information about the first and second persons;
a call server in communication with the first and second communication devices and the presence system, the call server operable to:
receive presence information indicating that the first person is located near the second communication device;
temporarily change a bridge appearance of the second communication device to shown that the first and second persons are associated with the second communication device;
receive a call to the first person; and
based on the temporary bridge appearance, reroute the call to the first person at the second communication device.
12. The server as defined in claim 11, further comprising a device information database operable to store the temporary association of the first person with the second communication device.
13. The server as defined in claim 11, further comprising a personnel information database operable to store the temporary association of the first person with the second communication device.
14. The server as defined in claim 11, wherein the call server comprises:
a call router operable to:
receive the call to the first person;
determine that the first person is temporarily associated with the second communication device;
reroute the call to the second communication device;
a control table operable to:
store the temporary bridge appearance; and
provide the temporary bridge appearance to the call router for routing of the call.
15. The server as defined in claim 14, wherein the control table includes a data structure comprising:
a person identifier segment operable to store an identity of the first person;
a device identifier segment operable to store an identity of the first communication device associated with the first person; and
a call forward address segment operable to store temporarily an address for the second communication device.
16. A computer program product including computer executable instructions stored onto a tangible computer readable medium which, when executed by a processor of a computer, causes the computer to perform a method for changing the bridge appearance of a communication device, the instructions comprising:
instructions to receive presence information for a first person and a second person;
based on the presence information, instructions to change the bridge appearance of a first communication device to temporarily associated both the first person and second person with the first communication device; and
based on the temporary association, instructions to provide an appearance to a second communication device that shows the first and second person associated with the first communication device.
17. The computer program product as defined in claim 16, wherein the temporary association includes spatial information and wherein the appearance includes a spatial display showing a relative position of the first person and second person in relation to the communication device.
18. The computer program product as defined in claim 17, wherein when the first person is speaking, the appearance including a visual indicia of the first person speaking.
19. The computer program product as defined in claim 18, wherein the appearance including temporal information about a locale for the first communication device.
20. The computer program product as defined in claim 16, further comprising:
instructions to receive a call for the first person on a second communication device while the first person is temporarily associated with the first communication device;
based on the bridge appearance, instructions to reroute the call to the first communication device; and
instructions to provide an indicia of the call at the first communication device for the first person.
US12837312 2009-08-21 2010-07-15 Multiple user identity and bridge appearance Abandoned US20110044444A1 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
US23583809 true 2009-08-21 2009-08-21
US12837312 US20110044444A1 (en) 2009-08-21 2010-07-15 Multiple user identity and bridge appearance

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US12837312 US20110044444A1 (en) 2009-08-21 2010-07-15 Multiple user identity and bridge appearance
DE201011003363 DE112010003363T5 (en) 2009-08-21 2010-08-04 user identity and multiple bridge presentation
GB201122360A GB2504646B (en) 2009-08-21 2010-08-04 Multiple user identity and bridge appearance
PCT/US2010/044391 WO2011022208A3 (en) 2009-08-21 2010-08-04 Multiple user identity and bridge appearance

Publications (1)

Publication Number Publication Date
US20110044444A1 true true US20110044444A1 (en) 2011-02-24

Family

ID=43085839

Family Applications (17)

Application Number Title Priority Date Filing Date
US12623427 Active 2032-06-20 US9277021B2 (en) 2009-08-21 2009-11-22 Sending a user associated telecommunication address
US12645933 Active 2031-11-20 US8380805B2 (en) 2009-08-21 2009-12-23 Peer-to-peer mixing system and method
US12791662 Active 2031-02-07 US8432825B2 (en) 2009-08-21 2010-06-01 Switching communications between different networks based on device capabilities
US12795127 Active 2031-07-14 US8645840B2 (en) 2009-08-21 2010-06-07 Multiple user GUI
US12822632 Abandoned US20110046939A1 (en) 2009-08-21 2010-06-24 Alerting of language preference and translating across language boundaries
US12828423 Expired - Fee Related US8629895B2 (en) 2009-08-21 2010-07-01 Camera-based facial recognition or other single/multiparty presence detection as a method of effecting telecom device alerting
US12835021 Active 2033-03-02 US8909243B2 (en) 2009-08-21 2010-07-13 Cast-to-call
US12835016 Active 2033-11-23 US9729392B2 (en) 2009-08-21 2010-07-13 Intelligent message manager
US12837312 Abandoned US20110044444A1 (en) 2009-08-21 2010-07-15 Multiple user identity and bridge appearance
US12836752 Active 2030-12-04 US8488760B2 (en) 2009-08-21 2010-07-15 Call routing or escalation based on the identity, role or urgency of the calling or communicating party
US12837275 Active 2030-12-08 US8489646B2 (en) 2009-08-21 2010-07-15 Drag and drop importation of content
US12837207 Active 2031-03-15 US8332476B2 (en) 2009-08-21 2010-07-15 Social network virtual private network
US12838242 Active 2031-06-16 US8909693B2 (en) 2009-08-21 2010-07-16 Telephony discovery mashup and presence
US12922829 Active 2030-09-14 US9237200B2 (en) 2009-08-21 2010-08-17 Seamless movement between phone and PC with regard to applications, display, information transfer or swapping active device
US12861660 Active 2031-07-22 US8630968B2 (en) 2009-08-21 2010-08-23 Selective content block of posts to social network
US12861623 Abandoned US20110047242A1 (en) 2009-08-21 2010-08-23 User detection for enhanced conferencing services
US14961313 Pending US20160087836A1 (en) 2009-08-21 2015-12-07 Seamless movement between phone and pc with regard to applications, display, information transfer or swapping active device

Family Applications Before (8)

Application Number Title Priority Date Filing Date
US12623427 Active 2032-06-20 US9277021B2 (en) 2009-08-21 2009-11-22 Sending a user associated telecommunication address
US12645933 Active 2031-11-20 US8380805B2 (en) 2009-08-21 2009-12-23 Peer-to-peer mixing system and method
US12791662 Active 2031-02-07 US8432825B2 (en) 2009-08-21 2010-06-01 Switching communications between different networks based on device capabilities
US12795127 Active 2031-07-14 US8645840B2 (en) 2009-08-21 2010-06-07 Multiple user GUI
US12822632 Abandoned US20110046939A1 (en) 2009-08-21 2010-06-24 Alerting of language preference and translating across language boundaries
US12828423 Expired - Fee Related US8629895B2 (en) 2009-08-21 2010-07-01 Camera-based facial recognition or other single/multiparty presence detection as a method of effecting telecom device alerting
US12835021 Active 2033-03-02 US8909243B2 (en) 2009-08-21 2010-07-13 Cast-to-call
US12835016 Active 2033-11-23 US9729392B2 (en) 2009-08-21 2010-07-13 Intelligent message manager

Family Applications After (8)

Application Number Title Priority Date Filing Date
US12836752 Active 2030-12-04 US8488760B2 (en) 2009-08-21 2010-07-15 Call routing or escalation based on the identity, role or urgency of the calling or communicating party
US12837275 Active 2030-12-08 US8489646B2 (en) 2009-08-21 2010-07-15 Drag and drop importation of content
US12837207 Active 2031-03-15 US8332476B2 (en) 2009-08-21 2010-07-15 Social network virtual private network
US12838242 Active 2031-06-16 US8909693B2 (en) 2009-08-21 2010-07-16 Telephony discovery mashup and presence
US12922829 Active 2030-09-14 US9237200B2 (en) 2009-08-21 2010-08-17 Seamless movement between phone and PC with regard to applications, display, information transfer or swapping active device
US12861660 Active 2031-07-22 US8630968B2 (en) 2009-08-21 2010-08-23 Selective content block of posts to social network
US12861623 Abandoned US20110047242A1 (en) 2009-08-21 2010-08-23 User detection for enhanced conferencing services
US14961313 Pending US20160087836A1 (en) 2009-08-21 2015-12-07 Seamless movement between phone and pc with regard to applications, display, information transfer or swapping active device

Country Status (8)

Country Link
US (17) US9277021B2 (en)
EP (2) EP2302515A3 (en)
JP (3) JP5615922B2 (en)
KR (2) KR101398794B1 (en)
CN (3) CN102474592A (en)
DE (7) DE112010004319T5 (en)
GB (7) GB2485080B (en)
WO (7) WO2011022194A3 (en)

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20110047478A1 (en) * 2009-08-21 2011-02-24 Avaya Inc. Multiple user gui
US20120082339A1 (en) * 2010-09-30 2012-04-05 Sony Corporation Information processing apparatus and information processing method
US8560808B2 (en) 2012-01-03 2013-10-15 International Business Machines Corporation Dynamically updating current communication information
WO2013165213A1 (en) * 2012-05-04 2013-11-07 Samsung Electronics Co., Ltd. System and methods for addressing mobile station in wireless communication system
US20160366284A1 (en) * 2011-05-20 2016-12-15 At&T Intellectual Property I, L.P. Party location based services
US9954905B2 (en) 2014-01-14 2018-04-24 Avaya Inc. Intelligent/selective coverage mechanism

Families Citing this family (203)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9128926B2 (en) 2006-10-26 2015-09-08 Facebook, Inc. Simultaneous translation of open domain lectures and speeches
US20150254238A1 (en) * 2007-10-26 2015-09-10 Facebook, Inc. System and Methods for Maintaining Speech-To-Speech Translation in the Field
US8996376B2 (en) 2008-04-05 2015-03-31 Apple Inc. Intelligent text-to-speech conversion
CN101282361B (en) * 2008-05-16 2010-12-08 腾讯科技(深圳)有限公司 Operation interactive system and method for mobile communication terminal and electric mailbox
US9369433B1 (en) * 2011-03-18 2016-06-14 Zscaler, Inc. Cloud based social networking policy and compliance systems and methods
US20100030549A1 (en) 2008-07-31 2010-02-04 Lee Michael M Mobile device having human language translation capability with positional feedback
US9071650B1 (en) 2008-09-17 2015-06-30 Socialware, Inc. Method, system and computer program product for enforcing access controls to features and subfeatures on uncontrolled web application
US8549093B2 (en) * 2008-09-23 2013-10-01 Strategic Technology Partners, LLC Updating a user session in a mach-derived system environment
US9191415B2 (en) * 2009-01-16 2015-11-17 Broadcom Corporation Method and system for providing virtual gateway services
US9736675B2 (en) * 2009-05-12 2017-08-15 Avaya Inc. Virtual machine implementation of multiple use context executing on a communication device
US8718246B2 (en) 2009-11-22 2014-05-06 Avaya Inc. Providing a roster and other information before joining a participant into an existing call
US8990338B2 (en) 2009-09-10 2015-03-24 Google Technology Holdings LLC Method of exchanging photos with interface content provider website
US9026581B2 (en) * 2009-09-10 2015-05-05 Google Technology Holdings LLC Mobile device and method of operating same to interface content provider website
US8768930B2 (en) * 2009-10-10 2014-07-01 Oracle International Corporation Product classification in procurement systems
US8341230B2 (en) * 2009-10-30 2012-12-25 Research In Motion Limited Method for predicting messaging addresses for an electronic message composed on an electronic device
US20110125793A1 (en) * 2009-11-20 2011-05-26 Avaya Inc. Method for determining response channel for a contact center from historic social media postings
US20110125697A1 (en) * 2009-11-20 2011-05-26 Avaya Inc. Social media contact center dialog system
US20110125826A1 (en) * 2009-11-20 2011-05-26 Avaya Inc. Stalking social media users to maximize the likelihood of immediate engagement
US8782022B2 (en) 2009-12-09 2014-07-15 At&T Intellectual Property I, L.P. Method and apparatus for aggregating and translating real-time user information to update social network profiles
CN102098211B (en) * 2009-12-11 2012-08-08 华为技术有限公司 Service Mashup method for dynamic cooperation of client and server, server and client
US8458600B2 (en) * 2009-12-31 2013-06-04 International Business Machines Corporation Distributed multi-user mashup session
US20120022872A1 (en) * 2010-01-18 2012-01-26 Apple Inc. Automatically Adapting User Interfaces For Hands-Free Interaction
US8959030B2 (en) * 2010-02-12 2015-02-17 Avaya Inc. Timeminder for professionals
US8898219B2 (en) * 2010-02-12 2014-11-25 Avaya Inc. Context sensitive, cloud-based telephony
US9253306B2 (en) 2010-02-23 2016-02-02 Avaya Inc. Device skins for user role, context, and function and supporting system mashups
US8682667B2 (en) 2010-02-25 2014-03-25 Apple Inc. User profiling for selecting user specific voice input processing information
US10048921B2 (en) * 2010-03-02 2018-08-14 Qualcomm Incorporated Controlling a multimedia device in remote display mode
US9185092B2 (en) * 2010-03-11 2015-11-10 Akira Nishihata Confidential communication method using VPN, system thereof, program thereof, and recording medium for the program
US8468265B2 (en) * 2010-04-02 2013-06-18 Avaya Inc. Task-oriented communication filter method and apparatus
US8621365B2 (en) * 2010-04-06 2013-12-31 Asustek Computer Inc. File sharing method and system
US20110252463A1 (en) * 2010-04-09 2011-10-13 Oracle International Corporation Method and system for providing enterprise procurement network
US8335192B2 (en) * 2010-04-13 2012-12-18 Qualcomm Incorporated Selectively transitioning between physical-layer networks during a streaming communication session within a wireless communications system
KR20130079440A (en) * 2010-05-14 2013-07-10 삼성전자주식회사 System and method for enabling communicaiton between a rich communication service system and a non-rich communication service system
US20110307550A1 (en) * 2010-06-09 2011-12-15 International Business Machines Corporation Simultaneous participation in a plurality of web conferences
WO2011161851A1 (en) * 2010-06-22 2011-12-29 パナソニック株式会社 Content management device, method of content management, content management program and integrated circuit
US20120014321A1 (en) * 2010-07-14 2012-01-19 Deutsche Telekom Ag Messaging activity feed
US8719207B2 (en) 2010-07-27 2014-05-06 Oracle International Corporation Method and system for providing decision making based on sense and respond
JP2012038210A (en) * 2010-08-10 2012-02-23 Sony Corp Information processing unit, information processing method, computer program, and content display system
US20120054634A1 (en) * 2010-08-27 2012-03-01 Sony Corporation Apparatus for and method of creating a customized ui based on user preference data
US8355955B1 (en) 2010-08-30 2013-01-15 Amazon Technologies, Inc. Method, medium, and system for adjusting a selectable element based on social networking usage
US8504671B1 (en) * 2010-09-02 2013-08-06 Symantec Corporation Systems and methods for rating a current instance of data based on preceding and succeeding instances of data
US9495710B2 (en) * 2010-09-20 2016-11-15 Sony Corporation Social networking management server
US8825773B1 (en) * 2010-09-20 2014-09-02 Symantec Corporation Systems and methods for concealing information relating to a profile provided by a social networking service
US9684712B1 (en) * 2010-09-28 2017-06-20 EMC IP Holding Company LLC Analyzing tenant-specific data
US9292149B2 (en) * 2010-10-22 2016-03-22 Litl Llc Method and apparatus for public computing
US20120144320A1 (en) * 2010-12-03 2012-06-07 Avaya Inc. System and method for enhancing video conference breaks
US20120158412A1 (en) * 2010-12-15 2012-06-21 International Business Machines Corporation Identification of Contact Mode for Contacting Parties to Maximize the Probability of Achieving a Desired Outcome
US9037656B2 (en) 2010-12-20 2015-05-19 Google Technology Holdings LLC Method and system for facilitating interaction with multiple content provider websites
US20120182384A1 (en) * 2011-01-17 2012-07-19 Anderson Eric C System and method for interactive video conferencing
US8966057B2 (en) * 2011-01-21 2015-02-24 At&T Intellectual Property I, L.P. Scalable policy deployment architecture in a communication network
US8738611B1 (en) * 2011-01-25 2014-05-27 Intuit Inc. Prioritizing email based on financial management data
US20120197967A1 (en) * 2011-01-27 2012-08-02 Sivapathalingham Sivavakeesar Socializing System, Framework and Methods thereof
KR101842256B1 (en) * 2011-02-01 2018-03-26 삼성전자주식회사 Method and apparatus for executing application installed in remote device
US9940680B2 (en) * 2011-02-15 2018-04-10 Dell Products L.P. Method and apparatus to create a mash-up of social media data and business data to derive actionable insights for the business
US20140207560A1 (en) * 2011-02-15 2014-07-24 Dell Products L.P. Method and Apparatus to Derive Product-Level Competitive Insights in Real-Time Using Social Media Analytics
US9542712B2 (en) * 2011-02-15 2017-01-10 Dell Products L.P. Method and apparatus to calculate real-time customer satisfaction and loyalty metric using social media analytics
US9063931B2 (en) * 2011-02-16 2015-06-23 Ming-Yuan Wu Multiple language translation system
US20130318445A1 (en) * 2011-02-28 2013-11-28 April Slayden Mitchell User interfaces based on positions
US20120259806A1 (en) * 2011-04-11 2012-10-11 Balakumaran Balabaskaran User as a Service
KR101774316B1 (en) * 2011-04-18 2017-09-04 엘지전자 주식회사 Image display device and method of managing conents using the same
GB201106555D0 (en) * 2011-04-19 2011-06-01 Tomtom Int Bv Taxi dispatching system
US9576270B1 (en) * 2011-05-06 2017-02-21 Extreme Networks, Inc. System and related method for management of devices of a network system via social media interfaces
US9444887B2 (en) * 2011-05-26 2016-09-13 Qualcomm Incorporated Multipath overlay network and its multipath management protocol
US20140118463A1 (en) * 2011-06-10 2014-05-01 Thomson Licensing Video phone system
WO2012169679A1 (en) * 2011-06-10 2012-12-13 엘지전자 주식회사 Display apparatus, method for controlling display apparatus, and voice recognition system for display apparatus
JP2013009073A (en) * 2011-06-23 2013-01-10 Sony Corp Information processing apparatus, information processing method, program, and server
EP2727020A4 (en) * 2011-06-29 2015-07-08 Hewlett Packard Development Co Provide services using unified communication content
US9104661B1 (en) * 2011-06-29 2015-08-11 Amazon Technologies, Inc. Translation of applications
US8522137B1 (en) * 2011-06-30 2013-08-27 Zynga Inc. Systems, methods, and machine readable media for social network application development using a custom markup language
US9305106B1 (en) * 2011-07-15 2016-04-05 The Boeing Company Open web architecture and gadget workbench for cyber situational awareness and method therefor
US8589487B1 (en) * 2011-07-25 2013-11-19 Sprint Communications Company L.P. Parallel multimedia conferencing
EP2562705A1 (en) * 2011-08-25 2013-02-27 Amadeus S.A.S. A method and system for planning and booking trips
KR101170969B1 (en) * 2011-09-20 2012-08-06 주식회사 월드비즈넷 Data mapping method on sharing data base and data mapping system thereof
US8756500B2 (en) 2011-09-20 2014-06-17 Microsoft Corporation Dynamic content feed filtering
US9906927B2 (en) 2011-09-28 2018-02-27 Elwha Llc Multi-modality communication initiation
US9788349B2 (en) 2011-09-28 2017-10-10 Elwha Llc Multi-modality communication auto-activation
US20130079029A1 (en) * 2011-09-28 2013-03-28 Royce A. Levien Multi-modality communication network auto-activation
US9762524B2 (en) * 2011-09-28 2017-09-12 Elwha Llc Multi-modality communication participation
US9699632B2 (en) 2011-09-28 2017-07-04 Elwha Llc Multi-modality communication with interceptive conversion
US9104441B2 (en) 2011-09-30 2015-08-11 Avaya Inc. Context and application aware selectors
US8856101B2 (en) * 2011-10-14 2014-10-07 Normand Pigeon Interactive media card
WO2013059903A1 (en) * 2011-10-28 2013-05-02 Research In Motion Limited Methods and devices for facilitating access to a webpage associated with a contact
US9025752B2 (en) * 2011-11-01 2015-05-05 At&T Intellectual Property I, L.P. Method and apparatus for providing ambient social telephony
US9230546B2 (en) * 2011-11-03 2016-01-05 International Business Machines Corporation Voice content transcription during collaboration sessions
US9031920B2 (en) * 2011-11-07 2015-05-12 Sap Se Objects in a storage environment for connected applications
JP5514794B2 (en) * 2011-12-05 2014-06-04 パナソニック株式会社 Information processing system
US9106602B1 (en) 2011-12-12 2015-08-11 Google Inc. Differentiated display of messages on social networks
US9087322B1 (en) * 2011-12-22 2015-07-21 Emc Corporation Adapting service provider products for multi-tenancy using tenant-specific service composition functions
US9348990B2 (en) 2011-12-30 2016-05-24 Intel Corporation Range based user identification and profile determination
US8903708B2 (en) * 2012-02-10 2014-12-02 Microsoft Corporation Analyzing restaurant menus in view of consumer preferences
US20130227457A1 (en) * 2012-02-24 2013-08-29 Samsung Electronics Co. Ltd. Method and device for generating captured image for display windows
US20140089343A1 (en) * 2012-09-25 2014-03-27 Snap Trends, Inc. Methods and Systems for Monitoring and Controlling Social Network Communications Over a Network at a Secure Location
JP5982917B2 (en) * 2012-03-22 2016-08-31 株式会社リコー The information processing apparatus, an operation authorization program and a projection system
CN103368755A (en) * 2012-03-30 2013-10-23 富泰华工业(深圳)有限公司 A far-end server operation management system and management method
US9264660B1 (en) * 2012-03-30 2016-02-16 Google Inc. Presenter control during a video conference
US9160722B2 (en) * 2012-04-30 2015-10-13 Anchorfree, Inc. System and method for securing user information on social networks
US20150113602A1 (en) * 2012-05-08 2015-04-23 Serentic Ltd. Method and system for authentication of communication and operation
US9818161B2 (en) 2012-06-05 2017-11-14 Apple Inc. Creating a social network message from an interface of a mobile device operating system
US9043423B2 (en) 2012-06-05 2015-05-26 Forget You Not, LLC Perpetual memoire
US8694633B2 (en) 2012-06-05 2014-04-08 Forget You Not, LLC Curating communications
US8725823B2 (en) 2012-06-05 2014-05-13 Forget You Not, LLC Location-based communications
US9519639B2 (en) * 2012-06-08 2016-12-13 Facebook, Inc. Community translation of user-generated content
US9721563B2 (en) 2012-06-08 2017-08-01 Apple Inc. Name recognition system
CN104395896B (en) * 2012-06-19 2018-01-02 英派尔科技开发有限公司 To the communication network automatically forwarding content
US9374374B2 (en) 2012-06-19 2016-06-21 SecureMySocial, Inc. Systems and methods for securing social media for users and businesses and rewarding for enhancing security
US9025755B1 (en) 2012-06-22 2015-05-05 United Services Automobile Association (Usaa) Multimedia network transposition
US8856943B2 (en) * 2012-06-29 2014-10-07 International Business Machines Corporation Dynamic security question compromise checking based on incoming social network postings
US9571514B2 (en) 2012-06-29 2017-02-14 International Business Machines Corporation Notification of security question compromise level based on social network interactions
KR101307578B1 (en) * 2012-07-18 2013-09-12 티더블유모바일 주식회사 System for supplying a representative phone number information with a search function
US9767446B2 (en) * 2012-07-19 2017-09-19 Mastercard International Incorporated Touch screen system and methods for multiple contactless payments
US20140046896A1 (en) * 2012-08-13 2014-02-13 Kevin Grant Potter Automated Extraction and Reporting on Applicant Private Social Network Information
EP2699022A1 (en) * 2012-08-16 2014-02-19 Alcatel Lucent Method for provisioning a person with information associated with an event
US9342209B1 (en) * 2012-08-23 2016-05-17 Audible, Inc. Compilation and presentation of user activity information
KR101854365B1 (en) * 2012-08-29 2018-05-03 에스케이플래닛 주식회사 SYSTEM AND METHOD FOR MANAGING Social Network Service ACCOUNT BASED ON PHONE NUMBER
US9094524B2 (en) 2012-09-04 2015-07-28 Avaya Inc. Enhancing conferencing user experience via components
US8965170B1 (en) 2012-09-04 2015-02-24 Google Inc. Automatic transition of content based on facial recognition
US9407751B2 (en) 2012-09-13 2016-08-02 Intel Corporation Methods and apparatus for improving user experience
US9443272B2 (en) 2012-09-13 2016-09-13 Intel Corporation Methods and apparatus for providing improved access to applications
US20140081858A1 (en) * 2012-09-14 2014-03-20 Diebold Self-Service Systems Division Of Diebold, Incorporated Banking system controlled responsive to data read from data bearing records
US9646604B2 (en) * 2012-09-15 2017-05-09 Avaya Inc. System and method for dynamic ASR based on social media
CN102843543B (en) * 2012-09-17 2015-01-21 华为技术有限公司 Video conferencing reminding method, device and video conferencing system
CN103678417B (en) * 2012-09-25 2017-11-24 华为技术有限公司 Interactive data processing method and apparatus
US20140096048A1 (en) * 2012-09-28 2014-04-03 Hewlett-Packard Development Company, L.P. Drag and drop searches of user interface objects
US20140095964A1 (en) * 2012-10-01 2014-04-03 Cellco Partnership D/B/A Verizon Wireless Message links
US9002942B2 (en) * 2012-10-08 2015-04-07 Google Inc. Processing content spoilers
EP2907272B1 (en) * 2012-10-10 2016-11-30 Nokia Solutions and Networks Oy Peer revival detection
WO2014074629A1 (en) * 2012-11-06 2014-05-15 Intuit Inc. Stack-based adaptive localization and internationalization of applications
US9380080B2 (en) * 2012-11-08 2016-06-28 At&T Intellectual Property I, L.P. Session initiation for multimedia services
CN104798129B (en) * 2012-11-27 2018-10-19 索尼公司 Display apparatus, a display method, and computer-readable medium
US20140156391A1 (en) * 2012-12-03 2014-06-05 Ebay Inc. Publishing information for available products and services within private networks
JP2014123311A (en) * 2012-12-21 2014-07-03 International Business Maschines Corporation Device, method and program for providing corresponding application program with input from input device
US9292886B2 (en) 2013-08-27 2016-03-22 Unittus, Inc. Method and system for providing social media ecosystem classified listings
KR20140089454A (en) 2013-01-04 2014-07-15 삼성전자주식회사 Method and apparatus for providing emotion information of user in an electronic device
US20140211929A1 (en) * 2013-01-29 2014-07-31 Avaya Inc. Method and apparatus for identifying and managing participants in a conference room
KR20140099598A (en) * 2013-02-04 2014-08-13 한국전자통신연구원 Method for providing service of mobile vpn
US9496620B2 (en) 2013-02-04 2016-11-15 Ubiquiti Networks, Inc. Radio system for long-range high-speed wireless communication
US20140237060A1 (en) * 2013-02-20 2014-08-21 Motorola Mobility Llc System and method for providing intelligent username in status updates
US9215263B2 (en) * 2013-03-12 2015-12-15 Vonage Network, Llc Method and apparatus for rapid setup of a telephony communication using multiple communication channels
US20140280365A1 (en) * 2013-03-13 2014-09-18 Unisys Corporation Method and system for data system management using cloud-based data migration
JP5900388B2 (en) * 2013-03-15 2016-04-06 コニカミノルタ株式会社 Object display device and operation control method and operation control program
DE102013004781A1 (en) 2013-03-20 2014-09-25 Patrick Harms Means for accessing data from mobile phones and program for the implementation of access
US20140298195A1 (en) * 2013-04-01 2014-10-02 Harman International Industries, Incorporated Presence-aware information system
US9246885B2 (en) 2013-04-02 2016-01-26 International Business Machines Corporation System, method, apparatus and computer programs for securely using public services for private or enterprise purposes
US20140309871A1 (en) * 2013-04-15 2014-10-16 Flextronics Ap, Llc User gesture control of vehicle features
JP6106027B2 (en) * 2013-05-27 2017-03-29 キヤノン株式会社 Image communication apparatus, a control method, and program
US20140359539A1 (en) * 2013-05-31 2014-12-04 Lenovo (Singapore) Pte, Ltd. Organizing display data on a multiuser display
WO2014197334A3 (en) 2013-06-07 2015-01-29 Apple Inc. System and method for user-specified pronunciation of words for speech synthesis and recognition
JP6039506B2 (en) * 2013-06-07 2016-12-07 株式会社ソニー・インタラクティブエンタテインメント The information processing apparatus
EP2824913A1 (en) * 2013-07-09 2015-01-14 Alcatel Lucent A method for generating an immersive video of a plurality of persons
US9128552B2 (en) 2013-07-17 2015-09-08 Lenovo (Singapore) Pte. Ltd. Organizing display data on a multiuser display
US9223340B2 (en) 2013-08-14 2015-12-29 Lenovo (Singapore) Pte. Ltd. Organizing display data on a multiuser display
US9477991B2 (en) 2013-08-27 2016-10-25 Snap Trends, Inc. Methods and systems of aggregating information of geographic context regions of social networks based on geographical locations via a network
US9292885B2 (en) * 2013-08-27 2016-03-22 Unittus, Inc. Method and system for providing social search and connection services with a social media ecosystem
US9953079B2 (en) 2013-09-17 2018-04-24 International Business Machines Corporation Preference based system and method for multiple feed aggregation and presentation
US20150088485A1 (en) * 2013-09-24 2015-03-26 Moayad Alhabobi Computerized system for inter-language communication
US9946759B2 (en) 2013-12-09 2018-04-17 International Business Machines Corporation Visual importance indication enhancement for collaboration environments
WO2015089040A3 (en) * 2013-12-12 2015-11-12 Evernote Corporation User discovery via digital id and face recognition
US20150180912A1 (en) * 2013-12-20 2015-06-25 Mobigloo LLC Method and system for data transfer between touchscreen devices of same or different type
US9390726B1 (en) 2013-12-30 2016-07-12 Google Inc. Supplementing speech commands with gestures
US9213413B2 (en) 2013-12-31 2015-12-15 Google Inc. Device interaction with spatially aware gestures
US9489442B1 (en) * 2014-02-04 2016-11-08 Emc Corporation Prevention of circular event publication in publish/subscribe model using path vector
US10007735B2 (en) * 2014-02-25 2018-06-26 International Business Machines Corporation Tailored interpersonal communication platform (ICP) management
JP2015187856A (en) 2014-03-14 2015-10-29 本田技研工業株式会社 Motion estimation device, robot, and motion estimation method
US9368870B2 (en) 2014-03-17 2016-06-14 Ubiquiti Networks, Inc. Methods of operating an access point using a plurality of directional beams
US9380266B2 (en) 2014-03-31 2016-06-28 Polycom, Inc. Method and systems for optimizing bandwidth utilization in a multi-participant full mesh peer-to-peer video session
CN104981941B (en) 2014-04-01 2018-02-02 优倍快网络公司 The antenna assembly
US9406157B2 (en) * 2014-04-21 2016-08-02 Airwatch Llc Concealing sensitive information on a display
US20150312520A1 (en) * 2014-04-23 2015-10-29 President And Fellows Of Harvard College Telepresence apparatus and method enabling a case-study approach to lecturing and teaching
KR101585095B1 (en) * 2014-05-23 2016-01-13 주식회사 케이티 Apparatus and method of generating mashup data api
US9633004B2 (en) 2014-05-30 2017-04-25 Apple Inc. Better resolution when referencing to concepts
EP2958071A1 (en) * 2014-06-19 2015-12-23 Phonetica Lab S.R.L. System and method for the remote provision of customer support and sales services
KR20160003450A (en) * 2014-07-01 2016-01-11 삼성전자주식회사 Method and apparatus for sharing data of electronic device
DE102014010305A1 (en) * 2014-07-11 2016-01-14 Unify Gmbh & Co. Kg A method and management of a call journal, apparatus, and computer program software product for this purpose
US9203954B1 (en) 2014-07-31 2015-12-01 Ringcentral, Inc. Enhanced caller-ID information selection and delivery
US20160078471A1 (en) * 2014-08-28 2016-03-17 Jehan Hamedi Systems and Methods for Determining an Agility Rating Indicating a Responsiveness of an Author to Recommended Aspects for Future Content, Actions, or Behavior
EP2990923A1 (en) * 2014-08-28 2016-03-02 Samsung Electronics Co., Ltd Image display device and method
US9129027B1 (en) * 2014-08-28 2015-09-08 Jehan Hamedi Quantifying social audience activation through search and comparison of custom author groupings
US9906568B2 (en) * 2014-08-28 2018-02-27 Avaya Inc. Hybrid cloud media architecture for media communications
JP6405162B2 (en) * 2014-09-03 2018-10-17 キヤノン株式会社 COMMUNICATION APPARATUS, CONTROL METHOD, AND PROGRAM
US9668121B2 (en) 2014-09-30 2017-05-30 Apple Inc. Social reminders
WO2016081809A1 (en) * 2014-11-20 2016-05-26 Superchat, LLC Multi-network chat system
CN104660581A (en) * 2014-11-28 2015-05-27 华为技术有限公司 Method, device and system for determining target users for business strategy
GB2533326A (en) * 2014-12-16 2016-06-22 Ibm Electronic message redacting
US9985999B1 (en) 2015-02-02 2018-05-29 Amazon Technologies, Inc. Changing an application between a single-user session and a multi-user session
US20160234563A1 (en) * 2015-02-06 2016-08-11 Jamdeo Canada Ltd. Methods and devices for display device notifications and key handling
WO2016133319A1 (en) * 2015-02-16 2016-08-25 Samsung Electronics Co., Ltd. Method and device for providing information
US9667665B1 (en) * 2015-02-25 2017-05-30 Spring Communications Company L.P. Session initiation protocol (SIP) communications over trusted hardware
US10061977B1 (en) * 2015-04-20 2018-08-28 Snap Inc. Determining a mood for a group
US10069777B2 (en) 2015-04-30 2018-09-04 International Business Machines Corporation Determining a visibility of an online conversation for a new participant
US9578173B2 (en) 2015-06-05 2017-02-21 Apple Inc. Virtual assistant aided communication with 3rd party service in a communication session
US20170060861A1 (en) * 2015-08-27 2017-03-02 International Business Machines Corporation File creation through virtual containers
CN106488170A (en) * 2015-08-28 2017-03-08 华为技术有限公司 Video communication method and system
US10097622B1 (en) * 2015-09-11 2018-10-09 EMC IP Holding Company LLC Method and system for communication using published events
US9559796B1 (en) * 2015-11-18 2017-01-31 Calvin Jiawei Wang Location sensitive, public security advisory system and method
JP6335157B2 (en) * 2015-12-24 2018-05-30 日本電信電話株式会社 Conversation support system, conversation support apparatus and conversation support program
CN105824358A (en) * 2016-02-01 2016-08-03 乐视移动智能信息技术(北京)有限公司 Mobile terminal processing method and system
US9866400B2 (en) 2016-03-15 2018-01-09 Microsoft Technology Licensing, Llc Action(s) based on automatic participant identification
US20170277756A1 (en) * 2016-03-22 2017-09-28 International Business Machines Corporation Approach to Recommending Mashups
US10043516B2 (en) 2016-09-23 2018-08-07 Apple Inc. Intelligent automated assistant
US10104221B2 (en) * 2016-09-30 2018-10-16 Sony Interactive Entertainment Inc. Language input presets for messaging
WO2018065057A1 (en) 2016-10-06 2018-04-12 Vestel Elektronik Sanayi Ve Ticaret A.S. Mobile virtualization
US20180198748A1 (en) * 2017-01-07 2018-07-12 International Business Machines Corporation Message presentation management in a social networking environment
US10079939B1 (en) * 2017-03-20 2018-09-18 International Business Machines Corporation Performing contextual analysis of incoming telephone calls and suggesting forwarding parties

Citations (60)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5875240A (en) * 1997-02-21 1999-02-23 At&T Corp Method for called party identification and call re-routing
US6396506B1 (en) * 1996-03-15 2002-05-28 Hitachi, Ltd. Display operation method to change the number of images to be displayed and to independently change image direction and rotation of each image
US20020149613A1 (en) * 2001-03-05 2002-10-17 Philips Electronics North America Corp. Automatic positioning of display depending upon the viewer's location
US20020191071A1 (en) * 2001-06-14 2002-12-19 Yong Rui Automated online broadcasting system and method using an omni-directional camera system for viewing meetings over a computer network
US20030235173A1 (en) * 2002-06-24 2003-12-25 Intel Corporation Call routing in a location-aware network
US20040008423A1 (en) * 2002-01-28 2004-01-15 Driscoll Edward C. Visual teleconferencing apparatus
US20040028202A1 (en) * 2002-08-02 2004-02-12 Jung-Ouk Lim Method and system for providing conference feature between internet call and telephone network call in a webphone system
US20040119760A1 (en) * 2002-12-19 2004-06-24 Grossman Joel K. Contact user interface
US20040202300A1 (en) * 2003-04-14 2004-10-14 Avaya Technology Corp. Call handling using non-speech cues via a personal assistant
US20050018828A1 (en) * 2003-07-25 2005-01-27 Siemens Information And Communication Networks, Inc. System and method for indicating a speaker during a conference
US6850496B1 (en) * 2000-06-09 2005-02-01 Cisco Technology, Inc. Virtual conference room for voice conferencing
US6934376B1 (en) * 1997-03-25 2005-08-23 Nxi Communications, Inc. Network communication system
US20050207556A1 (en) * 2002-10-28 2005-09-22 Bellsouth Intellectual Property Corporation Calling party ringtone selection in telephone system
US20050206721A1 (en) * 2004-03-22 2005-09-22 Dennis Bushmitch Method and apparatus for disseminating information associated with an active conference participant to other conference participants
US20060005483A1 (en) * 2004-07-07 2006-01-12 Barth Steven A Edge cauterized layered films, methods of manufacture, and uses thereof
US20060093121A1 (en) * 2004-10-20 2006-05-04 Nortel Networks Limited Location-based call routing
US20060093117A1 (en) * 2004-11-04 2006-05-04 International Business Machines Corporation Routing telecommunications to a user in dependence upon device-based routing preferences
US20060116115A1 (en) * 2004-12-01 2006-06-01 Samsung Electronics Co., Ltd. Automatic call conversion system, apparatus and method based on location information
US20060136224A1 (en) * 2004-12-22 2006-06-22 Eaton William C Communications devices including positional circuits and methods of operating the same
US20060161853A1 (en) * 2005-01-20 2006-07-20 Yen-Fu Chen Method and apparatus for automatic detection of display sharing and alert generation in instant messaging
US20060177034A1 (en) * 2001-02-27 2006-08-10 Reding Craig L Methods and systems for configuring and providing conference calls
US20060184584A1 (en) * 2005-02-11 2006-08-17 Microsoft Corporation Contact merge auto-suggest
US20060193460A1 (en) * 2005-02-25 2006-08-31 Microsoft Corporation Method and system for forwarding telephone calls based on presence information
US7102119B1 (en) * 2005-02-24 2006-09-05 Hasbro, Inc. Ball bounce game using electromagnetic beams
US7171473B1 (en) * 1999-11-17 2007-01-30 Planet Exchange, Inc. System using HTTP protocol for maintaining and updating on-line presence information of new user in user table and group table
US20070061702A1 (en) * 2005-08-25 2007-03-15 International Business Machines Corporation Floating merge selection viewer
US20070067443A1 (en) * 2005-09-22 2007-03-22 Avaya Technology Corp. Presence-based hybrid peer-to-peer communications
US20070127669A1 (en) * 2005-11-09 2007-06-07 Shields Neal G System and method for collaborative and social group phone conferencing
US20070133774A1 (en) * 2005-10-05 2007-06-14 Aruze Corp. Teleconference system, teleconference method and teleconference terminal apparatus
US20070143791A1 (en) * 2005-12-20 2007-06-21 Sony Ericsson Mobile Communications Ab Mobile device display of multiple streamed data sources
US20070156908A1 (en) * 2005-12-30 2007-07-05 Nokia Corporation Network entity, method and computer program product for effectuating a conference session
US20070239828A1 (en) * 2006-04-11 2007-10-11 Patton Charles M Method and apparatus for collaborative work
US20070268130A1 (en) * 2006-05-18 2007-11-22 Microsoft Corporation Microsoft Patent Group Techniques for physical presence detection for a communications device
US20070294120A1 (en) * 2006-06-19 2007-12-20 Viktors Berstis Method And System For Integrating Special Requests With A Calendar Application
US20070294632A1 (en) * 2006-06-20 2007-12-20 Microsoft Corporation Mutli-User Multi-Input Desktop Workspaces and Applications
US7369538B1 (en) * 2002-12-23 2008-05-06 At&T Corp. Method and apparatus for implementing a high-reliability load balanced easily upgradeable packet technology
US20080125104A1 (en) * 2006-07-04 2008-05-29 Samsung Electronics Co., Ltd. Apparatus and method for sharing video telephony screen in mobile communication terminal
US20080232568A1 (en) * 2007-03-19 2008-09-25 Avaya Technology Llc Adaptive, Multi-channel Teleconferencing System
US20080275941A1 (en) * 2007-05-03 2008-11-06 Sonus Networks, Inc. Service Integration on a Network
US20080300852A1 (en) * 2007-05-30 2008-12-04 David Johnson Multi-Lingual Conference Call
US20090006972A1 (en) * 2007-06-27 2009-01-01 Microsoft Corporation Collaborative phone-based file exchange
US20090165090A1 (en) * 2007-12-21 2009-06-25 At&T Delaware Intellectual Property, Inc. Methods, systems and program products for creation of multiple views and optimized communications pathways based on personal descriptors
US7634533B2 (en) * 2004-04-30 2009-12-15 Microsoft Corporation Systems and methods for real-time audio-visual communication and data collaboration in a network conference environment
US20100040215A1 (en) * 2008-08-13 2010-02-18 Embarq Holdings Company, Llc System and Method for Routing Calls to Multiple Communication Devices Associated with One Phone Number
US7739210B2 (en) * 2001-06-28 2010-06-15 Microsoft Corporation Methods and architecture for cross-device activity monitoring, reasoning, and visualization for providing status and forecasts of a users' presence and availability
US20100149307A1 (en) * 2008-06-13 2010-06-17 Polycom, Inc. Extended Presence for Video Conferencing Systems
US20100177880A1 (en) * 2009-01-14 2010-07-15 Alcatel-Lucent Usa Inc. Conference-call participant-information processing
US20100211636A1 (en) * 2006-09-29 2010-08-19 Michael Ross Starkenburg Management of profiles for interactive media guidance applications
US7843486B1 (en) * 2006-04-10 2010-11-30 Avaya Inc. Selective muting for conference call participants
US20110047242A1 (en) * 2009-08-21 2011-02-24 Avaya Inc. User detection for enhanced conferencing services
US20110055234A1 (en) * 2009-09-02 2011-03-03 Nokia Corporation Method and apparatus for combining contact lists
US20110106954A1 (en) * 2008-09-26 2011-05-05 Manjirnath Chatterjee System and method for inductively pairing devices to share data or resources
US20110193810A1 (en) * 2010-02-08 2011-08-11 Samsung Electronics Co., Ltd. Touch type display apparatus, screen division method, and storage medium thereof
US20110249086A1 (en) * 2010-04-07 2011-10-13 Haitao Guo Image Processing for a Dual Camera Mobile Device
US20110320957A1 (en) * 2010-06-28 2011-12-29 Mark Tiddens Method and apparatus for analyzing usage patterns and customizing a graphic interface for individual users
US20120092440A1 (en) * 2010-10-19 2012-04-19 Electronics And Telecommunications Research Institute Method and apparatus for video communication
US20120156674A1 (en) * 2010-12-20 2012-06-21 Finkelstein Sydney D Methods of differentiating between non-genotoxin and genotoxin-associated tumors
US8244851B1 (en) * 2011-10-18 2012-08-14 Clintelica AB Group network connector
US20120330896A1 (en) * 2008-05-12 2012-12-27 Research In Motion Limited Electronic device and method for managing storage of data
US20130022038A1 (en) * 2003-05-20 2013-01-24 Microsoft Corporation Enhanced telephony computer user interface allowing user interaction and control of a telephone using a personal computer

Family Cites Families (252)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US639506A (en) * 1899-08-15 1899-12-19 George H Birchard Grain-spout.
US4748656A (en) 1986-03-21 1988-05-31 American Telephone And Telegraph Company Personal computer--as an interface between a telephone station set and a business communication system
US5646839A (en) 1990-05-29 1997-07-08 Mcic Communications Corporation Telephone-based personnel tracking system
US5664126A (en) * 1992-07-24 1997-09-02 Kabushiki Kaisha Toshiba Human interface system for communicating networked users
US5581702A (en) 1993-12-20 1996-12-03 Intel Corporation Computer conferencing system for selectively linking and unlinking private page with public page by selectively activating linked mode and non-linked mode for each participant
US5491743A (en) * 1994-05-24 1996-02-13 International Business Machines Corporation Virtual conference system and terminal apparatus therefor
JPH0879391A (en) * 1994-09-02 1996-03-22 Fujitsu Ltd Electronic conference system
US5727047A (en) 1995-01-03 1998-03-10 Lucent Technologies Inc. Arrangement for interfacing a telephone device with a personal computer
US5594469A (en) * 1995-02-21 1997-01-14 Mitsubishi Electric Information Technology Center America Inc. Hand gesture machine control system
US5757904A (en) 1996-02-05 1998-05-26 Lucent Technologies Inc. Context-sensitive presentation of information to call-center agents
US5898861A (en) * 1996-10-18 1999-04-27 Compaq Computer Corporation Transparent keyboard hot plug
GB2320167B (en) 1996-12-06 2002-08-21 Distrib Systems Res Inst The Integrated information communication system
US6044138A (en) 1997-04-11 2000-03-28 Graham; R. William Billing system
US6625267B1 (en) 1997-04-11 2003-09-23 Protel, Inc. Billing system
US6160899A (en) * 1997-07-22 2000-12-12 Lg Electronics Inc. Method of application menu selection and activation using image cognition
EP0903957A3 (en) * 1997-09-04 2005-08-17 Matsushita Electric Industrial Co., Ltd. Method for receiving information, apparatus for receiving information and medium
US5943406A (en) 1997-09-30 1999-08-24 Leta; John T. Telephone call tracking and billing system and method
GB2329986B (en) * 1997-10-04 2002-07-10 Ibm Method, apparatus and computer program product for eliminating expired messages from a queue in a data processing system
JPH11136368A (en) * 1997-10-27 1999-05-21 Nippon Steel Corp Electronic conference system
US6301370B1 (en) * 1998-04-13 2001-10-09 Eyematic Interfaces, Inc. Face recognition from video images
DE19839638C2 (en) * 1998-08-31 2000-06-21 Siemens Ag System for enabling self-control to be carried out with regard to body movements by the moving person
US6459779B2 (en) 1998-09-04 2002-10-01 Ameritech Corporation System and method for creating a billing record with a called party's name
US6272231B1 (en) * 1998-11-06 2001-08-07 Eyematic Interfaces, Inc. Wavelet-based facial motion capture for avatar animation
GB9827831D0 (en) * 1998-12-17 1999-02-10 Tribeka Ltd Method and apparatus for the distribution of digitised information on demand
US6631258B1 (en) * 1998-12-31 2003-10-07 At&T Corp. Busy call forwarding in a wireless centrex services system
JP2000217091A (en) * 1999-01-20 2000-08-04 Toshiba Corp Video conference system
US6778642B1 (en) * 1999-03-23 2004-08-17 Verizon Laboratories Inc. Unified messaging system
US6249570B1 (en) 1999-06-08 2001-06-19 David A. Glowny System and method for recording and storing telephone call information
US6606381B1 (en) * 1999-06-24 2003-08-12 Sprint Spectrum L.P. Dynamic ordering of an electronic phonebook
JP2001029656A (en) 1999-07-23 2001-02-06 Konami Co Ltd Game system, recording medium, and image display method
US6373939B1 (en) 1999-08-20 2002-04-16 Communications And Commerce Corporation Machine assisted system for processing and responding to requests
US6549768B1 (en) * 1999-08-24 2003-04-15 Nokia Corp Mobile communications matching system
US6885734B1 (en) 1999-09-13 2005-04-26 Microstrategy, Incorporated System and method for the creation and automatic deployment of personalized, dynamic and interactive inbound and outbound voice services, with real-time interactive voice database queries
US7636752B2 (en) * 1999-09-28 2009-12-22 Parlano, Inc. System and method for managing information and collaborating
EP1102511A1 (en) 1999-11-15 2001-05-23 TELEFONAKTIEBOLAGET LM ERICSSON (publ) Method for a handover between different nodes in a mobile communication system
JP3450250B2 (en) 2000-01-27 2003-09-22 Necソフト株式会社 Auto registration / retrieval / collection apparatus of the telephone corresponding information by calling voice recognition
US6807150B1 (en) * 2000-01-27 2004-10-19 Cisco Technology, Inc. System and method for controlling a telephony communication session
CN100471213C (en) 2000-01-31 2009-03-18 格瑞普技术集团公司 Communication assistance system and method
US7216072B2 (en) * 2000-02-29 2007-05-08 Fujitsu Limited Relay device, server device, terminal device, and translation server system utilizing these devices
JP2001257791A (en) 2000-03-13 2001-09-21 Jintetsuku:Kk Method for confirming personal information in call center
US7478129B1 (en) 2000-04-18 2009-01-13 Helen Jeanne Chemtob Method and apparatus for providing group interaction via communications networks
US20020002682A1 (en) 2000-07-03 2002-01-03 Chikako Tsuchiyama Data display method and system
US7197470B1 (en) * 2000-10-11 2007-03-27 Buzzmetrics, Ltd. System and method for collection analysis of electronic discussion methods
US6904401B1 (en) * 2000-11-01 2005-06-07 Microsoft Corporation System and method for providing regional settings for server-based applications
US6894714B2 (en) * 2000-12-05 2005-05-17 Koninklijke Philips Electronics N.V. Method and apparatus for predicting events in video conferencing and other applications
US20020107904A1 (en) 2000-12-05 2002-08-08 Kumar Talluri Remote service agent for sending commands and receiving data over e-mail network
US7343317B2 (en) * 2001-01-18 2008-03-11 Nokia Corporation Real-time wireless e-coupon (promotion) definition based on available segment
JP2002297646A (en) 2001-03-30 2002-10-11 Nec Corp System, method, and program for service
US6633742B1 (en) * 2001-05-15 2003-10-14 Siemens Medical Solutions Usa, Inc. System and method for adaptive knowledge access and presentation
US7231423B1 (en) * 2001-05-23 2007-06-12 Jens Horstmann Interactive wireless device communication system for meetings and conferences
US6879683B1 (en) * 2001-06-28 2005-04-12 Bellsouth Intellectual Property Corp. System and method for providing a call back option for callers to a call center
US7609829B2 (en) * 2001-07-03 2009-10-27 Apptera, Inc. Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution
US6993473B2 (en) * 2001-08-31 2006-01-31 Equality Translation Services Productivity tool for language translators
EP1292090A1 (en) 2001-09-05 2003-03-12 Motorola, Inc. Conference calling with speaker identification
US20030061039A1 (en) 2001-09-24 2003-03-27 Alexander Levin Interactive voice-operated system for providing program-related sevices
EP1298524A1 (en) * 2001-09-28 2003-04-02 Ricoh Company, Ltd. Conference support apparatus, information processor, teleconference system and computer product
US6959074B2 (en) 2001-10-31 2005-10-25 International Business Machines Corporation Apparatus and method for transmission and receipt of conference call roster information via the internet
US6690770B2 (en) * 2001-11-08 2004-02-10 Sbc Technology Resources, Inc. TTY enhancement of busy condition prompt
US6792089B2 (en) 2001-11-14 2004-09-14 Sbc Properties, L.P. System and method for generating call records based on account codes
US20030093466A1 (en) 2001-11-15 2003-05-15 Jarman James D. Drag and drop technology for remote control tool
US7299304B2 (en) 2001-11-20 2007-11-20 Intel Corporation Method and architecture to support interaction between a host computer and remote devices
US7443970B2 (en) * 2001-12-17 2008-10-28 International Business Machines Corporation Logging calls according to call context
US20030125927A1 (en) * 2001-12-28 2003-07-03 Microsoft Corporation Method and system for translating instant messages
GB0204246D0 (en) * 2002-02-22 2002-04-10 Mitel Knowledge Corp System and method for message language translation
US6917348B2 (en) * 2002-03-20 2005-07-12 International Business Machines Corporation Video display mode for dual displays
US8392502B2 (en) 2002-04-12 2013-03-05 Alcatel Lucent System and method for effecting conference calling
JP2003346215A (en) 2002-05-29 2003-12-05 Oki Electric Ind Co Ltd Automatic transaction device cooperation system
US20030227477A1 (en) * 2002-06-05 2003-12-11 Kadiwala Ketan Pushpakant Detecting compatibility of a computer system with a software download through the world wide web
WO2003105009A1 (en) * 2002-06-07 2003-12-18 Bellsouth Intellectual Property Corporation Sytems and methods for establishing electronic conferencing over a distributed network
US20040008828A1 (en) 2002-07-09 2004-01-15 Scott Coles Dynamic information retrieval system utilizing voice recognition
US7145998B1 (en) * 2002-07-29 2006-12-05 Bellsouth Intellectual Property Corporation Systems, methods, and devices for a callback/callback reminder feature
GB0218713D0 (en) * 2002-08-12 2002-09-18 Mitel Knowledge Corp Architecture and Implementation for control of context aware call processing with local feature definition
US7330873B2 (en) * 2002-08-23 2008-02-12 International Buisness Machines Corporation Method and apparatus for routing call agents to website customers based on customer activities
US8037141B2 (en) * 2002-09-17 2011-10-11 At&T Intellectual Property I, L.P. Instant messaging (IM) internet chat capability from displayed email messages
US7260198B1 (en) 2002-09-20 2007-08-21 At&T Intellectual Property, Inc. System and method for displaying a party profile for incoming and outgoing calls
JP2004129061A (en) 2002-10-04 2004-04-22 Nippon Telegr & Teleph Corp <Ntt> System and method for notifying caller
US7761505B2 (en) * 2002-11-18 2010-07-20 Openpeak Inc. System, method and computer program product for concurrent performance of video teleconference and delivery of multimedia presentation and archiving of same
US7266776B2 (en) * 2002-11-25 2007-09-04 Aol Llc Facilitating communications between computer users across a network
US7266189B1 (en) 2003-01-27 2007-09-04 Cisco Technology, Inc. Who said that? teleconference speaker identification apparatus and method
US6920942B2 (en) * 2003-01-29 2005-07-26 Varco I/P, Inc. Method and apparatus for directly controlling pressure and position associated with an adjustable choke apparatus
US7248678B2 (en) 2003-02-07 2007-07-24 Avaya Technology Corp. Methods and apparatus for routing and accounting of revenue generating calls using natural language voice recognition
US8027438B2 (en) * 2003-02-10 2011-09-27 At&T Intellectual Property I, L.P. Electronic message translations accompanied by indications of translation
US7031842B1 (en) * 2003-02-26 2006-04-18 3Dgeo Development, Inc. Systems and methods for collaboratively viewing and editing seismic data
US20040172584A1 (en) * 2003-02-28 2004-09-02 Microsoft Corporation Method and system for enhancing paste functionality of a computer software application
US7231229B1 (en) * 2003-03-16 2007-06-12 Palm, Inc. Communication device interface
JP2004349784A (en) 2003-05-20 2004-12-09 Nec Commun Syst Ltd Contact place information guide system
US7409336B2 (en) 2003-06-19 2008-08-05 Siebel Systems, Inc. Method and system for searching data based on identified subset of categories and relevance-scored text representation-category combinations
JP2005050286A (en) 2003-07-31 2005-02-24 Fujitsu Ltd Network-node machine and information network system
US20050027657A1 (en) * 2003-08-01 2005-02-03 Yuri Leontiev Distinguishing legitimate hardware upgrades from unauthorized installations of software on additional computers
WO2005020104A1 (en) 2003-08-18 2005-03-03 Sap Aktiengesellschaft User-requested search or modification of indices for search engines
US7653693B2 (en) * 2003-09-05 2010-01-26 Aol Llc Method and system for capturing instant messages
US7539619B1 (en) * 2003-09-05 2009-05-26 Spoken Translation Ind. Speech-enabled language translation system and method enabling interactive user supervision of translation and speech recognition accuracy
US7607097B2 (en) * 2003-09-25 2009-10-20 International Business Machines Corporation Translating emotion to braille, emoticons and other special symbols
US7552221B2 (en) * 2003-10-15 2009-06-23 Harman Becker Automotive Systems Gmbh System for communicating with a server through a mobile communication device
US7080104B2 (en) 2003-11-07 2006-07-18 Plaxo, Inc. Synchronization and merge engines
US7373451B2 (en) 2003-12-08 2008-05-13 The Board Of Trustees Of The Leland Stanford Junior University Cache-based system management architecture with virtual appliances, network repositories, and virtual appliance transceivers
KR100632374B1 (en) 2003-12-22 2006-10-09 한국전자통신연구원 FOLLOW-Me service system and method through the user's location
US7266537B2 (en) * 2004-01-14 2007-09-04 Intelligent Results Predictive selection of content transformation in predictive modeling systems
US7458029B2 (en) 2004-01-15 2008-11-25 Microsoft Corporation System and process for controlling a shared display given inputs from multiple users using multiple input modalities
JP3847753B2 (en) * 2004-01-30 2006-11-22 株式会社ソニー・コンピュータエンタテインメント Image processing apparatus, image processing method, recording medium, computer program, a semiconductor device
US9075805B2 (en) 2004-02-04 2015-07-07 Sony Corporation Methods and apparatuses for synchronizing and tracking content
US7519566B2 (en) * 2004-02-11 2009-04-14 Oracle International Corporation Method and apparatus for automatically and continuously updating prediction models in real time based on data mining
FI117150B (en) * 2004-02-26 2006-06-30 Nokia Corp A method and application for arranging a conference call in the cellular network and the cellular terminal functional
US8014763B2 (en) * 2004-02-28 2011-09-06 Charles Martin Hymes Wireless communications with proximal targets identified visually, aurally, or positionally
US8635273B2 (en) * 2004-03-05 2014-01-21 Aol Inc. Announcing new users of an electronic communications system to existing users
US20050218739A1 (en) * 2004-04-01 2005-10-06 Microsoft Corporation System and method for sharing objects between computers over a network
GB2413654B (en) * 2004-04-29 2008-02-13 Symbian Software Ltd A method of backing up and restoring data in a computing device
US20050267972A1 (en) * 2004-05-25 2005-12-01 Nokia Corporation Lightweight remote display protocol
US7315904B2 (en) * 2004-05-26 2008-01-01 Qualomm Incorporated Resource allocation among multiple applications based on an arbitration method for determining device priority
US20060070067A1 (en) * 2004-06-03 2006-03-30 Dell Products L.P. Method of using scavenger grids in a network of virtualized computers
US20080120196A1 (en) 2005-04-07 2008-05-22 Iofy Corporation System and Method for Offering a Title for Sale Over the Internet
CN101057271A (en) * 2004-07-15 2007-10-17 N-Trig有限公司 Automatic switching for a dual mode digitizer
JP4626210B2 (en) * 2004-07-30 2011-02-02 ソニー株式会社 Content providing system, content providing server, an information processing apparatus and computer program
JP2006060364A (en) * 2004-08-18 2006-03-02 Fujitsu Ltd Conference system and method for controlling conference
JP2006059096A (en) * 2004-08-19 2006-03-02 Sony Corp Information processor and processing program in information processor
US20060055771A1 (en) * 2004-08-24 2006-03-16 Kies Jonathan K System and method for optimizing audio and video data transmission in a wireless system
US7739246B2 (en) * 2004-10-14 2010-06-15 Microsoft Corporation System and method of merging contacts
GB2419701A (en) 2004-10-29 2006-05-03 Hewlett Packard Development Co Virtual overlay infrastructure with dynamic control of mapping
US8060566B2 (en) * 2004-12-01 2011-11-15 Aol Inc. Automatically enabling the forwarding of instant messages
CN100593923C (en) * 2004-12-08 2010-03-10 日本电气株式会社 Authentication system, authentication method, and hand-over system
JP4738805B2 (en) * 2004-12-16 2011-08-03 株式会社リコー Screen sharing system, screen sharing method, screen-sharing program
CN101536494B (en) * 2005-02-08 2017-04-26 奥布隆工业有限公司 A system and method for gesture-based control system
US20060218225A1 (en) * 2005-03-28 2006-09-28 Hee Voon George H Device for sharing social network information among users over a network
JP2006279535A (en) * 2005-03-29 2006-10-12 Pioneer Electronic Corp Apparatus and system for supporting network conference, terminal for network conference support system, and network conference progress support method for network conference support system
EP1878089A4 (en) * 2005-04-26 2008-07-16 Emw Antenna Co Ltd Ultra-wideband antenna having a band notch characteristic
CA2506665A1 (en) * 2005-05-06 2006-11-06 Iotum Inc. Method of and system for telecommunication management
WO2006125085A3 (en) * 2005-05-18 2008-10-30 Telcordia Tech Inc Seamless handoff across heterogeneous access networks using a handoff controller in a service control point
US8249854B2 (en) * 2005-05-26 2012-08-21 Microsoft Corporation Integrated native language translation
US7536304B2 (en) 2005-05-27 2009-05-19 Porticus, Inc. Method and system for bio-metric voice print authentication
US8416925B2 (en) * 2005-06-29 2013-04-09 Ultratec, Inc. Device independent text captioned telephone service
US7925000B2 (en) * 2005-08-29 2011-04-12 Avaya Inc. Managing held telephone calls from a remote telecommunications terminal
GB2429891A (en) * 2005-08-31 2007-03-07 Canon Europa Nv Variable user interface for print control
JP2007072564A (en) * 2005-09-05 2007-03-22 Sony Computer Entertainment Inc Multimedia reproduction apparatus, menu operation reception method, and computer program
JP2007097448A (en) * 2005-09-30 2007-04-19 Sysmex Corp Reagent kit for determining property of tissue
US20070115348A1 (en) 2005-10-27 2007-05-24 Cisco Technology, Inc. Method and system for automatic scheduling of a conference
US20070100986A1 (en) * 2005-10-27 2007-05-03 Bagley Elizabeth V Methods for improving interactive online collaboration using user-defined sensory notification or user-defined wake-ups
KR100739747B1 (en) 2005-10-31 2007-07-13 삼성전자주식회사 Apparatus and method for interfacing with an user for a touch screen
US7693857B2 (en) 2005-11-17 2010-04-06 International Business Machines Corporation Clinical genomics merged repository and partial episode support with support abstract and semantic meaning preserving data sniffers
US7802290B1 (en) * 2005-12-08 2010-09-21 At&T Intellectual Property Ii, L.P. Digital social network trust propagation
US8126120B2 (en) * 2005-12-12 2012-02-28 Tellme Networks, Inc. Providing missed call and message information
US20070143315A1 (en) * 2005-12-21 2007-06-21 Alan Stone Inter-partition communication in a virtualization environment
US20070192253A1 (en) * 2006-01-13 2007-08-16 Gogo Mobile, Inc. Digital content delivery assistance system and method
KR100765770B1 (en) * 2006-01-23 2007-10-15 삼성전자주식회사 Method, apparatus and user interface for managing data of portable device using virtual device
US20070192785A1 (en) * 2006-02-10 2007-08-16 Vision Tree Software, Inc. Two-way PDA, laptop and cell phone audience response system
US7379450B2 (en) * 2006-03-10 2008-05-27 International Business Machines Corporation System and method for peer-to-peer multi-party voice-over-IP services
CN1845545A (en) * 2006-03-14 2006-10-11 武汉大学 Method for directly sharing private communication information
US8244051B2 (en) * 2006-03-15 2012-08-14 Microsoft Corporation Efficient encoding of alternative graphic sets
US8151323B2 (en) * 2006-04-12 2012-04-03 Citrix Systems, Inc. Systems and methods for providing levels of access and action control via an SSL VPN appliance
US7958192B2 (en) * 2006-04-25 2011-06-07 Ralph Harik Method for information gathering and dissemination in a social network
US20070255554A1 (en) * 2006-04-26 2007-11-01 Lucent Technologies Inc. Language translation service for text message communications
US8843560B2 (en) * 2006-04-28 2014-09-23 Yahoo! Inc. Social networking for mobile devices
US7805488B2 (en) * 2006-05-05 2010-09-28 Sony Online Entertainment Llc Determining social activity profile of a participant in a communication network
US8364711B2 (en) * 2006-05-09 2013-01-29 John Wilkins Contact management system and method
JP2007304776A (en) 2006-05-10 2007-11-22 Nippon Telegr & Teleph Corp <Ntt> Document retrieval device
WO2007139910A3 (en) * 2006-05-26 2008-06-12 Russ G Coleman System and method of language translation
US7743101B2 (en) 2006-06-07 2010-06-22 Cisco Technology, Inc. Techniques for providing caller ID of participants in a conference call invitation
US7533349B2 (en) 2006-06-09 2009-05-12 Microsoft Corporation Dragging and dropping objects between local and remote modules
JP4829696B2 (en) * 2006-06-19 2011-12-07 日本電信電話株式会社 Conversation support system
US7441113B2 (en) * 2006-07-10 2008-10-21 Devicevm, Inc. Method and apparatus for virtualization of appliances
US20080016156A1 (en) * 2006-07-13 2008-01-17 Sean Miceli Large Scale Real-Time Presentation of a Network Conference Having a Plurality of Conference Participants
GB2440574A (en) 2006-08-04 2008-02-06 New Voice Media Ltd Computer telephony integration with search engine
KR100764473B1 (en) 2006-08-04 2007-10-09 에스케이 텔레콤주식회사 System for searching and providing for file stored in computer device using wireless communication device and method for the same
US20080059535A1 (en) * 2006-08-29 2008-03-06 Motorola, Inc. Annotating media content with related information
JP2008060651A (en) 2006-08-29 2008-03-13 Oki Electric Ind Co Ltd Telephone answering system
US9038062B2 (en) * 2006-10-17 2015-05-19 Manageiq, Inc. Registering and accessing virtual systems for use in a managed system
KR100809260B1 (en) * 2006-10-18 2008-03-03 포항공과대학교 산학협력단 Method and apparatus for handover decision by using context information in a next-generation mobile communication networks
KR100834549B1 (en) * 2006-10-19 2008-06-02 한국전자통신연구원 System for language translation and method of providing language translation service
US20080208605A1 (en) * 2006-10-20 2008-08-28 Citrix Systems, Inc. Systems and methods for responding to the occurrence of an event
KR100700622B1 (en) 2006-10-24 2007-03-28 주식회사 네오엠텔 Mash-up service system
US7805406B2 (en) * 2006-10-27 2010-09-28 Xystar Technologies, Inc. Cross-population of virtual communities
JP4882686B2 (en) * 2006-11-10 2012-02-22 ヤマハ株式会社 Social networking system and its control program
US7752553B2 (en) * 2006-12-01 2010-07-06 Red Hat, Inc. Method and system for aggregating and displaying an event stream
US20080155478A1 (en) * 2006-12-21 2008-06-26 Mark Stross Virtual interface and system for controlling a device
US20080162454A1 (en) 2007-01-03 2008-07-03 Motorola, Inc. Method and apparatus for keyword-based media item transmission
US20080195375A1 (en) * 2007-02-09 2008-08-14 Gideon Farre Clifton Echo translator
US20080227438A1 (en) * 2007-03-15 2008-09-18 International Business Machines Corporation Conferencing using publish/subscribe communications
US7970388B2 (en) * 2007-04-01 2011-06-28 Time Warner Cable Inc. Methods and apparatus for providing multiple communications services with unified parental notification and/or control features
US7818170B2 (en) 2007-04-10 2010-10-19 Motorola, Inc. Method and apparatus for distributed voice searching
US8880598B2 (en) * 2007-04-10 2014-11-04 Microsoft Corporation Emulation of room lock and lobby feature in distributed conferencing system
JP5546449B2 (en) * 2007-05-15 2014-07-09 ソーシャル プロジェクト, インコーポレイテッド A system and method for creating a social networking online community
US7809785B2 (en) 2007-05-28 2010-10-05 Google Inc. System using router in a web browser for inter-domain communication
US20080301685A1 (en) 2007-05-31 2008-12-04 Novell, Inc. Identity-aware scheduler service
US20080307324A1 (en) * 2007-06-08 2008-12-11 Apple Inc. Sharing content in a videoconference session
US8311526B2 (en) * 2007-06-28 2012-11-13 Apple Inc. Location-based categorical information services
US20090006568A1 (en) * 2007-06-28 2009-01-01 Microsoft Corporation Network-based collaboration record
CN101335634B (en) 2007-06-29 2011-12-28 华为技术有限公司 Provide contact information method, system and network equipment
US8280025B2 (en) * 2007-06-29 2012-10-02 Microsoft Corporation Automated unique call announcement
US20090015659A1 (en) * 2007-07-11 2009-01-15 Seungyeob Choi Method and System for Moderating Multiparty Video/Audio Conference
US8060074B2 (en) * 2007-07-30 2011-11-15 Mobile Iron, Inc. Virtual instance architecture for mobile device management systems
US8239646B2 (en) * 2007-07-31 2012-08-07 Vmware, Inc. Online virtual machine disk migration
US20090036093A1 (en) 2007-08-03 2009-02-05 Graham R William Phone call activation and billing system
US20090070460A1 (en) * 2007-09-12 2009-03-12 Ebay Inc. Method and system for social network analysis
JP5559691B2 (en) 2007-09-24 2014-07-23 クアルコム,インコーポレイテッド Function improved interface for voice and video communications
US20090089417A1 (en) * 2007-09-28 2009-04-02 David Lee Giffin Dialogue analyzer configured to identify predatory behavior
US8340270B2 (en) * 2007-10-01 2012-12-25 Cisco Technology, Inc. Identification of multiple persons on a phone call
US8127291B2 (en) * 2007-11-02 2012-02-28 Dell Products, L.P. Virtual machine manager for managing multiple virtual machine configurations in the scalable enterprise
US8621003B2 (en) * 2007-11-28 2013-12-31 Avaya Inc. Enhanced application-layer multicast for peer-to-peer conferencing
US20090140986A1 (en) * 2007-11-30 2009-06-04 Nokia Corporation Method, apparatus and computer program product for transferring files between devices via drag and drop
US8041018B2 (en) * 2007-12-03 2011-10-18 Samuel Joseph Wald System and method for establishing a conference in two or more different languages
WO2009078870A1 (en) * 2007-12-18 2009-06-25 Lucent Technologies, Inc. Methods and systems for expiration handling in electronic message systems
US8126973B2 (en) 2007-12-28 2012-02-28 International Business Machines Corporation System and method for incorporating social networking maps in collaboration tooling and devices
US9697527B2 (en) * 2008-01-10 2017-07-04 International Business Machines Coproration Centralized social network response tracking
EP2085865A1 (en) 2008-01-30 2009-08-05 Research In Motion Limited Electronic device and method of controlling the same
US9055103B2 (en) 2008-01-30 2015-06-09 Samsung Electronics Co., Ltd. Method of creating mashup application
US8135378B2 (en) * 2008-01-31 2012-03-13 At&T Intellectual Property I, L.P. Emergency response system
US8146004B2 (en) * 2008-02-01 2012-03-27 At&T Intellectual Property I, L.P. Graphical user interface to facilitate selection of contacts and file attachments for electronic messaging
GB2458154B (en) * 2008-03-07 2012-06-27 Hewlett Packard Development Co Routing across a virtual network
US8295462B2 (en) * 2008-03-08 2012-10-23 International Business Machines Corporation Alerting a participant when a topic of interest is being discussed and/or a speaker of interest is speaking during a conference call
US20090234655A1 (en) * 2008-03-13 2009-09-17 Jason Kwon Mobile electronic device with active speech recognition
US8639267B2 (en) * 2008-03-14 2014-01-28 William J. Johnson System and method for location based exchanges of data facilitating distributed locational applications
US20090248392A1 (en) * 2008-03-25 2009-10-01 International Business Machines Corporation Facilitating language learning during instant messaging sessions through simultaneous presentation of an original instant message and a translated version
CN101572598B (en) * 2008-04-28 2013-03-06 国际商业机器公司 Method and device for reliable rapid integration
US8200638B1 (en) * 2008-04-30 2012-06-12 Netapp, Inc. Individual file restore from block-level incremental backups by using client-server backup protocol
US8316089B2 (en) 2008-05-06 2012-11-20 Microsoft Corporation Techniques to manage media content for a multimedia conference event
US8887063B2 (en) * 2008-05-21 2014-11-11 Smart Technologies Ulc Desktop sharing method and system
US20090300131A1 (en) * 2008-05-27 2009-12-03 Supportspace Ltd. Simultaneous remote and local control of computer desktop
JP2009290752A (en) * 2008-05-30 2009-12-10 Toshiba Corp Phone system and group pick-up processing method
WO2009149063A1 (en) * 2008-06-02 2009-12-10 Azuki Systems, Inc. Media mashup system
US8503654B1 (en) * 2008-06-23 2013-08-06 Google, Inc. Systems and methods for automated conference call initiation
US8175246B2 (en) * 2008-06-25 2012-05-08 Embarq Holdings Company, LP System and method for providing advanced call forwarding functionality
US8595282B2 (en) * 2008-06-30 2013-11-26 Symantec Corporation Simplified communication of a reputation score for an entity
US8269817B2 (en) 2008-07-16 2012-09-18 Cisco Technology, Inc. Floor control in multi-point conference systems
US8116749B2 (en) * 2008-09-08 2012-02-14 Proctor Jr James Arthur Protocol for anonymous wireless communication
US20100131866A1 (en) * 2008-09-11 2010-05-27 Rob Nielsen Method and system for web-based teleconferencing
US8417551B2 (en) * 2008-10-07 2013-04-09 International Business Machines Corporation Scheduling sessions of multi-speaker events
US8385952B2 (en) * 2008-10-23 2013-02-26 Microsoft Corporation Mobile communications device user interface
US9226049B2 (en) * 2008-10-24 2015-12-29 New Jersey Institute Of Technology System and method for previewing calls in communications systems
US8566821B2 (en) * 2008-11-11 2013-10-22 Netapp Inc. Cloning virtual machines
US20100131868A1 (en) * 2008-11-26 2010-05-27 Cisco Technology, Inc. Limitedly sharing application windows in application sharing sessions
CN101425093A (en) * 2008-12-05 2009-05-06 腾讯科技(深圳)有限公司 Contact dynamic content polymerization process and system based on social network relationship chain
GB0822849D0 (en) * 2008-12-16 2009-01-21 Vodafone Plc Control of service handover
US8750906B2 (en) * 2009-02-20 2014-06-10 T-Mobile Usa, Inc. Dynamic elements on a map within a mobile device, such as elements that facilitate communication between users
US20100217720A1 (en) * 2009-02-20 2010-08-26 Microsoft Corporation Identifying users for effective propagation of content
US8265247B2 (en) * 2009-02-26 2012-09-11 Research In Motion Limited Method of providing message information, including call subject information, to a recipient of a telephone call
US8477174B2 (en) * 2009-02-27 2013-07-02 Avaya Inc. Automatic video switching for multimedia conferencing
US9092389B2 (en) 2009-03-16 2015-07-28 Avaya Inc. Advanced availability detection
EP2409456B1 (en) * 2009-03-18 2013-07-17 Panasonic Corporation Multicast communication method and apparatus for receiving and forwarding data via a network among a plurality of nodes
US20100246570A1 (en) 2009-03-24 2010-09-30 Avaya Inc. Communications session preparation method and apparatus
US20100250583A1 (en) 2009-03-25 2010-09-30 Avaya Inc. Social Network Query and Response System to Locate Subject Matter Expertise
US8219683B2 (en) * 2009-03-31 2012-07-10 International Business Machines Corporation Enabling creation of converged internet protocol multimedia subsystem services by third-party application developers using session initiation protocol support
US20100253689A1 (en) * 2009-04-07 2010-10-07 Avaya Inc. Providing descriptions of non-verbal communications to video telephony participants who are not video-enabled
US8219498B2 (en) * 2009-05-27 2012-07-10 International Business Machines Corporation Forming dynamic real-time activity groups
US8346847B2 (en) * 2009-06-03 2013-01-01 Apple Inc. Installing applications based on a seed application from a separate device
US20100318925A1 (en) * 2009-06-12 2010-12-16 Microsoft Corporation Integrating updates into a social-networking service
US8892783B2 (en) * 2009-06-22 2014-11-18 Citrix Systems, Inc. Systems and methods for initialization and link management of NICS in a multi-core environment
US8887068B2 (en) * 2009-07-31 2014-11-11 Verizon Patent And Licensing Inc. Methods and systems for visually chronicling a conference session
US8620360B2 (en) * 2009-08-14 2013-12-31 General Motors Llc Outgoing binary SMS messaging for vehicle communication with a call center
US8718246B2 (en) 2009-11-22 2014-05-06 Avaya Inc. Providing a roster and other information before joining a participant into an existing call
CN101656618B (en) * 2009-09-11 2012-09-05 中兴通讯股份有限公司 Multimedia message broadcasting method and system based on structural Peer-to-Peer Network (PPN)
US8972878B2 (en) 2009-09-21 2015-03-03 Avaya Inc. Screen icon manipulation by context and frequency of Use
US9094354B2 (en) 2009-09-30 2015-07-28 Avaya Inc. Facilitating real-time communications in electronic message boards
US9031839B2 (en) 2010-12-01 2015-05-12 Cisco Technology, Inc. Conference transcription based on conference data

Patent Citations (65)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6396506B1 (en) * 1996-03-15 2002-05-28 Hitachi, Ltd. Display operation method to change the number of images to be displayed and to independently change image direction and rotation of each image
US5875240A (en) * 1997-02-21 1999-02-23 At&T Corp Method for called party identification and call re-routing
US20060058049A1 (en) * 1997-03-25 2006-03-16 Mclaughlin Thomas J Network communication system
US6934376B1 (en) * 1997-03-25 2005-08-23 Nxi Communications, Inc. Network communication system
US7171473B1 (en) * 1999-11-17 2007-01-30 Planet Exchange, Inc. System using HTTP protocol for maintaining and updating on-line presence information of new user in user table and group table
US6850496B1 (en) * 2000-06-09 2005-02-01 Cisco Technology, Inc. Virtual conference room for voice conferencing
US20060177034A1 (en) * 2001-02-27 2006-08-10 Reding Craig L Methods and systems for configuring and providing conference calls
US20020149613A1 (en) * 2001-03-05 2002-10-17 Philips Electronics North America Corp. Automatic positioning of display depending upon the viewer's location
US20020191071A1 (en) * 2001-06-14 2002-12-19 Yong Rui Automated online broadcasting system and method using an omni-directional camera system for viewing meetings over a computer network
US7739210B2 (en) * 2001-06-28 2010-06-15 Microsoft Corporation Methods and architecture for cross-device activity monitoring, reasoning, and visualization for providing status and forecasts of a users' presence and availability
US20040008423A1 (en) * 2002-01-28 2004-01-15 Driscoll Edward C. Visual teleconferencing apparatus
US20030235173A1 (en) * 2002-06-24 2003-12-25 Intel Corporation Call routing in a location-aware network
US20040028202A1 (en) * 2002-08-02 2004-02-12 Jung-Ouk Lim Method and system for providing conference feature between internet call and telephone network call in a webphone system
US20050207556A1 (en) * 2002-10-28 2005-09-22 Bellsouth Intellectual Property Corporation Calling party ringtone selection in telephone system
US20040119760A1 (en) * 2002-12-19 2004-06-24 Grossman Joel K. Contact user interface
US7369538B1 (en) * 2002-12-23 2008-05-06 At&T Corp. Method and apparatus for implementing a high-reliability load balanced easily upgradeable packet technology
US20040202300A1 (en) * 2003-04-14 2004-10-14 Avaya Technology Corp. Call handling using non-speech cues via a personal assistant
US20130022038A1 (en) * 2003-05-20 2013-01-24 Microsoft Corporation Enhanced telephony computer user interface allowing user interaction and control of a telephone using a personal computer
US20050018828A1 (en) * 2003-07-25 2005-01-27 Siemens Information And Communication Networks, Inc. System and method for indicating a speaker during a conference
US20050206721A1 (en) * 2004-03-22 2005-09-22 Dennis Bushmitch Method and apparatus for disseminating information associated with an active conference participant to other conference participants
US7634533B2 (en) * 2004-04-30 2009-12-15 Microsoft Corporation Systems and methods for real-time audio-visual communication and data collaboration in a network conference environment
US20060005483A1 (en) * 2004-07-07 2006-01-12 Barth Steven A Edge cauterized layered films, methods of manufacture, and uses thereof
US20060093121A1 (en) * 2004-10-20 2006-05-04 Nortel Networks Limited Location-based call routing
US20060093117A1 (en) * 2004-11-04 2006-05-04 International Business Machines Corporation Routing telecommunications to a user in dependence upon device-based routing preferences
US20060116115A1 (en) * 2004-12-01 2006-06-01 Samsung Electronics Co., Ltd. Automatic call conversion system, apparatus and method based on location information
US20060136224A1 (en) * 2004-12-22 2006-06-22 Eaton William C Communications devices including positional circuits and methods of operating the same
US20060161853A1 (en) * 2005-01-20 2006-07-20 Yen-Fu Chen Method and apparatus for automatic detection of display sharing and alert generation in instant messaging
US20060184584A1 (en) * 2005-02-11 2006-08-17 Microsoft Corporation Contact merge auto-suggest
US7102119B1 (en) * 2005-02-24 2006-09-05 Hasbro, Inc. Ball bounce game using electromagnetic beams
US20060193460A1 (en) * 2005-02-25 2006-08-31 Microsoft Corporation Method and system for forwarding telephone calls based on presence information
US20070061702A1 (en) * 2005-08-25 2007-03-15 International Business Machines Corporation Floating merge selection viewer
US20070067443A1 (en) * 2005-09-22 2007-03-22 Avaya Technology Corp. Presence-based hybrid peer-to-peer communications
US20070133774A1 (en) * 2005-10-05 2007-06-14 Aruze Corp. Teleconference system, teleconference method and teleconference terminal apparatus
US20070127669A1 (en) * 2005-11-09 2007-06-07 Shields Neal G System and method for collaborative and social group phone conferencing
US20070143791A1 (en) * 2005-12-20 2007-06-21 Sony Ericsson Mobile Communications Ab Mobile device display of multiple streamed data sources
US20070156908A1 (en) * 2005-12-30 2007-07-05 Nokia Corporation Network entity, method and computer program product for effectuating a conference session
US7843486B1 (en) * 2006-04-10 2010-11-30 Avaya Inc. Selective muting for conference call participants
US20070239828A1 (en) * 2006-04-11 2007-10-11 Patton Charles M Method and apparatus for collaborative work
US20070268130A1 (en) * 2006-05-18 2007-11-22 Microsoft Corporation Microsoft Patent Group Techniques for physical presence detection for a communications device
US20070294120A1 (en) * 2006-06-19 2007-12-20 Viktors Berstis Method And System For Integrating Special Requests With A Calendar Application
US20070294632A1 (en) * 2006-06-20 2007-12-20 Microsoft Corporation Mutli-User Multi-Input Desktop Workspaces and Applications
US20100180210A1 (en) * 2006-06-20 2010-07-15 Microsoft Corporation Multi-User Multi-Input Desktop Workspaces And Applications
US20080125104A1 (en) * 2006-07-04 2008-05-29 Samsung Electronics Co., Ltd. Apparatus and method for sharing video telephony screen in mobile communication terminal
US20110179139A1 (en) * 2006-09-29 2011-07-21 Michael Ross Starkenburg Management of profiles for interactive media guidance applications
US20100211636A1 (en) * 2006-09-29 2010-08-19 Michael Ross Starkenburg Management of profiles for interactive media guidance applications
US20080232568A1 (en) * 2007-03-19 2008-09-25 Avaya Technology Llc Adaptive, Multi-channel Teleconferencing System
US20080275941A1 (en) * 2007-05-03 2008-11-06 Sonus Networks, Inc. Service Integration on a Network
US20080300852A1 (en) * 2007-05-30 2008-12-04 David Johnson Multi-Lingual Conference Call
US20090006972A1 (en) * 2007-06-27 2009-01-01 Microsoft Corporation Collaborative phone-based file exchange
US20090165090A1 (en) * 2007-12-21 2009-06-25 At&T Delaware Intellectual Property, Inc. Methods, systems and program products for creation of multiple views and optimized communications pathways based on personal descriptors
US20120330896A1 (en) * 2008-05-12 2012-12-27 Research In Motion Limited Electronic device and method for managing storage of data
US20100149307A1 (en) * 2008-06-13 2010-06-17 Polycom, Inc. Extended Presence for Video Conferencing Systems
US20100040215A1 (en) * 2008-08-13 2010-02-18 Embarq Holdings Company, Llc System and Method for Routing Calls to Multiple Communication Devices Associated with One Phone Number
US20110106954A1 (en) * 2008-09-26 2011-05-05 Manjirnath Chatterjee System and method for inductively pairing devices to share data or resources
US20100177880A1 (en) * 2009-01-14 2010-07-15 Alcatel-Lucent Usa Inc. Conference-call participant-information processing
US20110047478A1 (en) * 2009-08-21 2011-02-24 Avaya Inc. Multiple user gui
US20110047242A1 (en) * 2009-08-21 2011-02-24 Avaya Inc. User detection for enhanced conferencing services
US20110055234A1 (en) * 2009-09-02 2011-03-03 Nokia Corporation Method and apparatus for combining contact lists
US20110193810A1 (en) * 2010-02-08 2011-08-11 Samsung Electronics Co., Ltd. Touch type display apparatus, screen division method, and storage medium thereof
US20110249086A1 (en) * 2010-04-07 2011-10-13 Haitao Guo Image Processing for a Dual Camera Mobile Device
US20110249078A1 (en) * 2010-04-07 2011-10-13 Abuan Joe S Switching Cameras During a Video Conference of a Multi-Camera Mobile Device
US20110320957A1 (en) * 2010-06-28 2011-12-29 Mark Tiddens Method and apparatus for analyzing usage patterns and customizing a graphic interface for individual users
US20120092440A1 (en) * 2010-10-19 2012-04-19 Electronics And Telecommunications Research Institute Method and apparatus for video communication
US20120156674A1 (en) * 2010-12-20 2012-06-21 Finkelstein Sydney D Methods of differentiating between non-genotoxin and genotoxin-associated tumors
US8244851B1 (en) * 2011-10-18 2012-08-14 Clintelica AB Group network connector

Cited By (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8645840B2 (en) * 2009-08-21 2014-02-04 Avaya Inc. Multiple user GUI
US20110047242A1 (en) * 2009-08-21 2011-02-24 Avaya Inc. User detection for enhanced conferencing services
US20110047478A1 (en) * 2009-08-21 2011-02-24 Avaya Inc. Multiple user gui
US20120082339A1 (en) * 2010-09-30 2012-04-05 Sony Corporation Information processing apparatus and information processing method
US8953860B2 (en) * 2010-09-30 2015-02-10 Sony Corporation Information processing apparatus and information processing method
US20150097920A1 (en) * 2010-09-30 2015-04-09 Sony Corporation Information processing apparatus and information processing method
US20160366284A1 (en) * 2011-05-20 2016-12-15 At&T Intellectual Property I, L.P. Party location based services
US10158765B2 (en) * 2011-05-20 2018-12-18 At&T Intellectual Property I, L.P. Party location based services
US8560808B2 (en) 2012-01-03 2013-10-15 International Business Machines Corporation Dynamically updating current communication information
US8566605B2 (en) 2012-01-03 2013-10-22 International Business Machines Corporation Dynamically updating current communication information
WO2013165213A1 (en) * 2012-05-04 2013-11-07 Samsung Electronics Co., Ltd. System and methods for addressing mobile station in wireless communication system
US9504071B2 (en) 2012-05-04 2016-11-22 Samsung Electronics Co., Ltd. System and methods for addressing mobile station in wireless communication system
US9954905B2 (en) 2014-01-14 2018-04-24 Avaya Inc. Intelligent/selective coverage mechanism

Also Published As

Publication number Publication date Type
US8380805B2 (en) 2013-02-19 grant
GB201122370D0 (en) 2012-02-01 application
US20120136917A1 (en) 2012-05-31 application
WO2011022206A3 (en) 2011-05-05 application
GB201122358D0 (en) 2012-02-01 application
US20110047478A1 (en) 2011-02-24 application
US20160087836A1 (en) 2016-03-24 application
US20110047187A1 (en) 2011-02-24 application
US8630968B2 (en) 2014-01-14 grant
JP5583215B2 (en) 2014-09-03 grant
CN102474432B (en) 2014-08-27 grant
WO2011022407A2 (en) 2011-02-24 application
JP2013502650A (en) 2013-01-24 application
WO2011022208A2 (en) 2011-02-24 application
GB2485916A (en) 2012-05-30 application
CN102474592A (en) 2012-05-23 application
GB2504646A (en) 2014-02-12 application
US9729392B2 (en) 2017-08-08 grant
CN102474507B (en) 2015-05-13 grant
US8629895B2 (en) 2014-01-14 grant
WO2011022195A2 (en) 2011-02-24 application
US8488760B2 (en) 2013-07-16 grant
US20110044184A1 (en) 2011-02-24 application
EP2302515A3 (en) 2012-05-02 application
EP2287728A2 (en) 2011-02-23 application
WO2011022195A3 (en) 2011-04-28 application
DE112010003350T5 (en) 2012-08-09 application
JP2013502828A (en) 2013-01-24 application
KR20110020217A (en) 2011-03-02 application
WO2011022194A2 (en) 2011-02-24 application
EP2287728A3 (en) 2012-11-28 application
GB2483207B (en) 2015-11-25 grant
US9277021B2 (en) 2016-03-01 grant
US20110047246A1 (en) 2011-02-24 application
JP2013502829A (en) 2013-01-24 application
US8332476B2 (en) 2012-12-11 grant
US20110047228A1 (en) 2011-02-24 application
DE112010004319T5 (en) 2012-08-23 application
GB2483416A (en) 2012-03-07 application
GB201122360D0 (en) 2012-02-01 application
US20110046939A1 (en) 2011-02-24 application
WO2011022407A3 (en) 2011-06-30 application
US20110043602A1 (en) 2011-02-24 application
GB2485080A (en) 2012-05-02 application
GB2483206A (en) 2012-02-29 application
GB2483206B (en) 2015-11-11 grant
GB201122357D0 (en) 2012-02-01 application
CN102474432A (en) 2012-05-23 application
DE112010003361T5 (en) 2012-08-30 application
DE112010003354T5 (en) 2012-07-26 application
GB2483600B (en) 2015-09-02 grant
GB2504646B (en) 2014-09-24 grant
WO2011022204A3 (en) 2011-04-21 application
JP5615922B2 (en) 2014-10-29 grant
WO2011022201A1 (en) 2011-02-24 application
US20110047229A1 (en) 2011-02-24 application
US8432825B2 (en) 2013-04-30 grant
US20110047238A1 (en) 2011-02-24 application
DE112010005264T5 (en) 2013-04-25 application
CN102474507A (en) 2012-05-23 application
KR101398794B1 (en) 2014-06-02 grant
US20110047117A1 (en) 2011-02-24 application
GB2483207A (en) 2012-02-29 application
US8909693B2 (en) 2014-12-09 grant
US20110044442A1 (en) 2011-02-24 application
US20110045845A1 (en) 2011-02-24 application
GB2485080B (en) 2016-01-20 grant
KR20110020220A (en) 2011-03-02 application
WO2011022206A2 (en) 2011-02-24 application
DE112010003363T5 (en) 2012-12-06 application
US8489646B2 (en) 2013-07-16 grant
US9237200B2 (en) 2016-01-12 grant
US8645840B2 (en) 2014-02-04 grant
GB201122353D0 (en) 2012-02-01 application
EP2302515A2 (en) 2011-03-30 application
WO2011022204A2 (en) 2011-02-24 application
WO2011022194A3 (en) 2011-06-16 application
GB2483600A (en) 2012-03-14 application
DE112010005742T5 (en) 2013-06-27 application
WO2011022208A3 (en) 2011-05-26 application
US20110047242A1 (en) 2011-02-24 application
US20110044440A1 (en) 2011-02-24 application
GB201122361D0 (en) 2012-02-01 application
GB201122354D0 (en) 2012-02-01 application
US8909243B2 (en) 2014-12-09 grant

Similar Documents

Publication Publication Date Title
US7283829B2 (en) Management of call requests in multi-modal communication environments
US8447285B1 (en) Methods and systems for managing telecommunications and for translating voice messages to text messages
US8103725B2 (en) Communication using delegates
US8463606B2 (en) System for analyzing interactions and reporting analytic results to human-operated and system interfaces in real time
US6757365B1 (en) Instant messaging via telephone interfaces
US7693944B2 (en) Recipient control of source audio identifiers for digital communications
US20080037748A1 (en) Method of and System for Conference Calling
US20100015976A1 (en) System and method for sharing rights-enabled mobile profiles
US20080162701A1 (en) Virtual Contact Center with Dynamic Routing
US20060245579A1 (en) System and method for eliminating hold time in a telecommunications network
US20100011373A1 (en) Shared Persistent Communication Thread
US8675852B2 (en) Using location as a presence attribute
US20060025164A1 (en) Method and system for integrating instant message into unified message
US7801284B1 (en) Voice terminal for dialing by name with presence
US20090086950A1 (en) Active call processing and notifications
US20050201533A1 (en) Dynamic call processing system and method
US20100246570A1 (en) Communications session preparation method and apparatus
US20130054684A1 (en) System and method for providing a callback cloud
US20110185288A1 (en) Techniques to restore communications sessions for applications having conversation and meeting environments
US20110209069A1 (en) Device skins for user role, context, and function and supporting system mashups
US20120185547A1 (en) System and method for the transmission and management of short voice messages
US20090232288A1 (en) Appending Content To A Telephone Communication
US20130195258A1 (en) Systems and methods for coordinated voice and data communications
US20110047246A1 (en) Telephony discovery mashup and presence
US20090175425A1 (en) Outgoing voice mail recording and playback

Legal Events

Date Code Title Description
AS Assignment

Owner name: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLAT

Free format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA INC., A DELAWARE CORPORATION;REEL/FRAME:025863/0535

Effective date: 20110211

AS Assignment

Owner name: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., P

Free format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA, INC.;REEL/FRAME:029608/0256

Effective date: 20121221

AS Assignment

Owner name: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE,

Free format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA, INC.;REEL/FRAME:030083/0639

Effective date: 20130307

AS Assignment

Owner name: AVAYA INC., CALIFORNIA

Free format text: BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 025863/0535;ASSIGNOR:THE BANK OF NEW YORK MELLON TRUST, NA;REEL/FRAME:044892/0001

Effective date: 20171128

Owner name: AVAYA INC., CALIFORNIA

Free format text: BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 029608/0256;ASSIGNOR:THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.;REEL/FRAME:044891/0801

Effective date: 20171128

Owner name: AVAYA INC., CALIFORNIA

Free format text: BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639;ASSIGNOR:THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.;REEL/FRAME:045012/0666

Effective date: 20171128