US20060080233A1 - Real-time marketing of credit-based goods or services - Google Patents

Real-time marketing of credit-based goods or services Download PDF

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US20060080233A1
US20060080233A1 US11/219,142 US21914205A US2006080233A1 US 20060080233 A1 US20060080233 A1 US 20060080233A1 US 21914205 A US21914205 A US 21914205A US 2006080233 A1 US2006080233 A1 US 2006080233A1
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credit
offers
embodiment
set
invention
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US7970672B2 (en
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Michael Mendelovich
Richard Rodenbusch
JB G. Orecchia
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Cpl Assets LLC
Metareward Inc
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Metareward Inc
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Assigned to METAREWARD, INC. reassignment METAREWARD, INC. ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: MENDELOVICH, MICHAEL S., ORECCHIA, JB G., RODENBUSCH, RICHARD
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Assigned to CPL ASSETS, LLC reassignment CPL ASSETS, LLC ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: EXPERIAN HOLDINGS, INC.
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    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce, e.g. shopping or e-commerce
    • G06Q30/02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00Payment architectures, schemes or protocols
    • G06Q20/08Payment architectures
    • G06Q20/10Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02Banking, e.g. interest calculation, credit approval, mortgages, home banking or on-line banking
    • G06Q40/025Credit processing or loan processing, e.g. risk analysis for mortgages

Abstract

Systems and methods are described that determine which offers for credit-based transactions (if any) to market to a person. Each offer is associated with a set of third party demographic information criteria, a set of lender demographic information criteria, and a set of lender credit data criteria. The set of third party demographic information criteria is applied to a set of offers to determine a first subset of offers. The set of lender demographic information criteria is applied to the first subset of offers to determine a second subset of offers. The set of lender credit data criteria is applied to the second subset of offers to determine a third subset of offers.

Description

    CROSS-REFERENCE TO RELATED APPLICATION
  • This patent application claims priority from the following provisional patent application, which is hereby incorporated by reference: U.S. Patent Application Ser. No. 60/606,630, filed on Sep. 1, 2004, entitled “System and Method for Real-Time On-Line Pre-Screening of Applicants for Credit.”
  • FIELD OF THE INVENTION
  • This invention relates generally to marketing credit-based goods or services and, more specifically, to determining which credit-based goods or services (if any) to market to a person.
  • BACKGROUND OF THE INVENTION
  • In the past, each credit card was marketed to everyone in the same way, using the same application documents and offering the same terms. Since many recipients ignored the applications or applied and were denied, the credit issuers had to send out hundreds, or even thousands, of applications at a time in order to generate a few new customers. Also, many recipients who intended to apply abandoned the process at some point between receiving their offers (applications) and actually receiving their cards.
  • In order to save money, the credit issuers began to use demographic information to target their mailings toward people it expected to be profitable (for example, people who would respond and/or people whose applications would be approved). The issuers also created multiple credit cards, which differed in their terms or associated fringe benefits and which could be marketed to different people. These targeted marketing techniques resulted in a higher yield in terms of both response rate and approval rate.
  • However, offer recipients were still reluctant to apply, since they didn't want to spend time filling out applications only to be denied later on. In response, the issuers began prescreening people for credit card offers. The issuers would obtain a person's credit data and determine whether it met their lending criteria. If it did, the person would be pre-approved, and the offer that she received would so indicate. Thus, a recipient could distinguish between an offer that had been prescreened and one that had not (commonly referred to as an invitation to apply or “ITA”). While prescreening increases the yield, it is used sparingly due to the cost of obtaining data from credit bureaus.
  • Another advance in credit card marketing is a decrease in the time it takes to review an application and render a decision of approval or denial. Initially, paper applications submitted by mail, and decisions were made in a matter of weeks or months. Then, applications were submitted electronically, and decisions were made in days or weeks. Now, information systems and technology have advanced to the point where a credit decision can be made in a matter of minutes or even seconds.
  • This real-time decisioning means that a customer can apply for credit and receive an answer almost instantly. “Instant credit decisioning” has been used in various situations, including at a point-of-sale (POS) or at a credit issuer's web site. In an effort to reach a wider audience, issuers have also partnered with third-party web sites to cross-sell their credit products. These websites can monitor their users in real-time and present offers to them according to their characteristics.
  • As this type of cross-selling becomes more common, several issues will arise. One is how to handle multiple offers, each of which can be presented to the user. Another is whether to prescreen a user in an attempt to present a pre-approved offer. How these issues are resolved will determine whether these cross-selling partnerships make financial sense for both the credit issuers and the third-party web sites.
  • What is needed are a method and a system that can determine which credit-based goods or services (if any) to market to a person.
  • SUMMARY OF THE INVENTION
  • Systems and methods are described that determine which offers for credit-based transactions (if any) to market to a person. In one embodiment, each offer is associated with a set of third party demographic information criteria, a set of lender demographic information criteria, and a set of lender credit data criteria. The set of third party demographic information criteria is applied to a set of offers to determine a first subset of offers. The set of lender demographic information criteria is applied to the first subset of offers to determine a second subset of offers. The set of lender credit data criteria is applied to the second subset of offers to determine a third subset of offers. In one embodiment, offers in the final subset (e.g., the third subset) are ranked based on characteristics such as profitability, response rate, and booked rate.
  • In one embodiment, the sets of criteria are used in a different order. For example, the set of lender demographic information criteria is applied to the set of offers to determine a first subset of offers, and the set of third party demographic information criteria is applied to the first subset of offers to determine a second subset of offers. In another embodiment, different sets of criteria are used. For example, third party demographic information criteria is not used or lender demographic information criteria is not used.
  • BRIEF DESCRIPTION OF THE FIGURES
  • FIG. 1 is a flow chart of a method of operation for a third party server using a credit card marketing system, according to one embodiment of the invention.
  • FIG. 2 is a flow chart that shows the “Is Pre-Screen Viable?” step of FIG. 1 in more detail, according to one embodiment of the invention.
  • FIG. 3 is a flow chart that shows the “Create Offer List” step of FIG. 1 in more detail, according to one embodiment of the invention.
  • FIG. 4 is a flow chart that shows the “Prune Offer List” step of FIG. 3 in more detail, according to one embodiment of the invention.
  • FIG. 5 is a flow chart that shows the “Compute Offer Values” step of FIG. 4 in more detail, according to one embodiment of the invention.
  • FIG. 6 is a flow chart that shows the “Pull CB” step of FIG. 1 in more detail, according to one embodiment of the invention.
  • FIG. 7 is a flow chart that shows the “Post CB Net Down” step of FIG. 1 in more detail, according to one embodiment of the invention.
  • FIG. 8 is a flow chart that shows the “App Process” step of FIG. 1 in more detail, according to one embodiment of the invention.
  • FIG. 9 is a flow chart that shows the “App Process” step of FIG. 1 in more detail, according to another embodiment of the invention.
  • FIG. 10 is an activity diagram that shows a first step of a member login process, according to one embodiment of the invention.
  • FIG. 11 is an activity diagram that shows a second step of the member login process, according to one embodiment of the invention.
  • FIG. 12 is an activity diagram that shows the “Member Reads Offers” step of FIG. 10 in more detail, according to one embodiment of the invention.
  • FIG. 13 is an activity diagram that shows the “Get Next Offers” step of FIG. 12 in more detail, according to one embodiment of the invention.
  • FIG. 14 is an activity diagram that shows a first step of a prescreen process, according to one embodiment of the invention.
  • FIG. 15 is an activity diagram that shows a second step of the prescreen process, according to one embodiment of the invention.
  • FIG. 16 is an activity diagram that shows a third step of the prescreen process, according to one embodiment of the invention.
  • FIG. 17 is an activity diagram that shows a fourth step of the prescreen process, according to one embodiment of the invention.
  • FIG. 18 is a block diagram of a system that includes a credit card marketing system, according to one embodiment of the invention.
  • The figures depict embodiments of the present invention for purposes of illustration only. One skilled in the art will readily recognize from the following discussion that alternative embodiments of the structures and methods illustrated herein can be employed without departing from the principles of the invention described herein.
  • DETAILED DESCRIPTIONS OF THE EMBODIMENTS
  • Many types of financial transactions include one party giving something of value to another in anticipation of receiving one or more payments in the future. These types of financial transactions will collectively be called “credit-based transactions.” One type of credit-based transaction involves delayed or installment payments. Delayed or installment payments are commonly used for, for example, homes (e.g., mortgage loans), cars (car loans), credit card balances, furniture, and appliances. Another type involves recurring payments. Recurring payments are commonly used for, for example, utilities (e.g., electricity, gas, and landline telephones), electronic services (e.g., cable or satellite television, internet access, and cellular telephones), club memberships (e.g., health clubs, music clubs, and movie rental clubs), and insurance (e.g., life, health, automobile, and home).
  • If a person wants to pay for something expensive using a credit-based transaction, the seller will likely want to determine, ahead of time, whether the person can complete the future payment(s). The most accurate way to do this is by reviewing the person's credit data and/or credit score (which is based on the credit data). Credit data can include, for example, personal information (such as a value of a major asset), credit information (such as account balance), public record information (such as bankruptcy), and inquiry information (such as a request for a credit report). Along these lines, the phrase “credit-based transaction” will also indicate that a seller will review an applicant's credit data before making a credit decision.
  • While the invention can be used in conjunction with offers for any type of credit-based transaction, the embodiments described below address offers for credit cards in particular. Specifically, systems and methods for determining which credit cards (if any) to market to a person are described.
  • In the following description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the invention. It will be apparent, however, to one skilled in the art that the invention can be practiced without these specific details. In other instances, structures and devices are shown in block diagram form in order to avoid obscuring the invention.
  • Reference in the specification to “one embodiment” or “an embodiment” means that a particular feature, structure, or characteristic described in connection with the embodiment is included in at least one embodiment of the invention. The appearances of the phrase “in one embodiment” in various places in the specification are not necessarily all referring to the same embodiment.
  • Some portions of the detailed descriptions that follow are presented in terms of algorithms and symbolic representations of operations on data bits within a computer memory. These algorithmic descriptions and representations are the means used by those skilled in the data processing arts to most effectively convey the substance of their work to others skilled in the art. An algorithm is here, and generally, conceived to be a self-consistent sequence of steps leading to a desired result. The steps are those requiring physical manipulations of physical quantities. Usually, though not necessarily, these quantities take the form of electrical or magnetic signals capable of being stored, transferred, combined, compared, and otherwise manipulated. It has proven convenient at times, principally for reasons of common usage, to refer to these signals as bits, values, elements, symbols, characters, terms, numbers, or the like.
  • It should be borne in mind, however, that all of these and similar terms are to be associated with the appropriate physical quantities and are merely convenient labels applied to these quantities. Unless specifically stated otherwise, as apparent from the following discussion, it is appreciated that throughout the description, discussions utilizing terms such as “processing” or “computing” or “calculating” or “determining” or “displaying” or the like, refer to the action and processes of a computer system, or similar electronic computing device, that manipulates and transforms data represented as physical (electronic) quantities within the computer system's registers and memories into other data similarly represented as physical quantities within the computer system memories or registers or other such information storage, transmission, or display devices.
  • The present invention also relates to an apparatus for performing the operations herein. This apparatus is specially constructed for the required purposes, or it comprises a general-purpose computer selectively activated or reconfigured by a computer program stored in the computer. Such a computer program is stored in a computer readable storage medium, such as, but not limited to, any type of disk including floppy disks, optical disks, CD-ROMs, and magnetic-optical disks, read-only memories (ROMs), random access memories (RAMs), EPROMs, EEPROMs, magnetic or optical cards, or any type of media suitable for storing electronic instructions, and each coupled to a computer system bus.
  • The algorithms and displays presented herein are not inherently related to any particular computer or other apparatus. Various general-purpose systems are used with programs in accordance with the teachings herein, or more specialized apparatus are constructed to perform the required method steps. The required structure for a variety of these systems will appear from the description below. In addition, the present invention is not described with reference to any particular programming language. It will be appreciated that a variety of programming languages can be used to implement the teachings of the invention as described herein.
  • Overview
  • Since credit data will eventually be used to make a credit decision for a credit-based transaction, it follows that the same data would be helpful when marketing the underlying goods or services. However, since obtaining credit data can be costly, some sellers settle for marketing based on demographic information and/or any information previously obtained. These types of information are cheaper, but less accurate in terms of targeting key prospects. For example, in order to save money, a seller can use demographic information to reduce his initial list of prospects. Afterwards, if desired, the seller can use credit data to filter the list further. Rules and restrictions used to filter a list are called “eligibility criteria.”
  • Whether and how to filter a list of prospects depends on the associated costs and benefits. If a list is not filtered, then more offers will be made, and more applications will be returned (including applications that will be denied because they do not meet the eligibility criteria). The costs associated with not filtering a list can include presenting more offers, processing more applications, and risking annoying more recipients. In traditional (paper-based) marketing, presenting more offers corresponds to paper and mailing costs, while in web-based marketing, it corresponds to screen real estate and user response/download time. In paper-based marketing, annoyance can result in the recipient “boycotting” the sender, while in web-based marketing, annoyance can also result in the person abandoning (leaving) the web site. If the offer is presented by a third-party web site in the middle of another transaction (e.g., while the recipient is signing up for a mailing list), then abandonment will prevent completion of the initial transaction, which imposes an additional cost on the beneficiary of the interrupted transaction.
  • The benefits associated with not filtering a list can include everyone receiving the offer and having a chance to respond to it. Whenever a list is filtered, it is possible that someone will be removed who would have responded to the offer and been approved. Not filtering the list prevents this from happening.
  • If, on the other hand, a list is filtered, then fewer offers will be made, but the applications that are returned will be more likely to meet the eligibility criteria. The costs associated with filtering a list can include obtaining the information to filter on and performing the filtering. Both demographic information and credit data can be obtained from various sources for a fee. It is generally cheaper to filter a list based on demographic information than on credit data, since demographic information is cheaper and it can be used for multiple people, while credit data is more expensive and can be used for only one person. In non-real-time marketing, filtering can be performed for a fee. In real-time marketing, filtering not only costs money directly, but can also affect user response/download time, potentially causing the user to abandon the web site.
  • The benefits associated with filtering a list can include a higher yield, in terms of both response rate and acceptance rate. In general, filtering based on credit data will result in a higher yield than filtering based on demographic data.
  • System
  • In one embodiment, a credit card marketing system determines which credit cards (if any) to market to a person (a “Member”). In one embodiment, a third party uses the system to determine which credit cards (if any) to market on behalf of one or more credit card issuers (“Financial Institutions” or “Lenders”).
  • In one embodiment, the third party maintains a web site that attracts users (Members) for reasons related to credit card offers. For example, the web site can offer various financial services, including credit cards. While the Member is at the website, the third party uses the credit card marketing system to determine which credit cards (if any) to market to him. The third party can then market the determined credit cards (if any).
  • In another embodiment, the third party maintains a web site that attracts users (Members) for reasons unrelated to credit card offers. For example, the third party's website enables a Member to sign up for a mailing list of interest. While the Member is at the website, the third party uses the credit card marketing system to determine which credit cards (if any) to market to him. The third party can then market the determined credit cards (if any).
  • FIG. 1 is a flow chart of a method of operation for a third party server using a credit card marketing system, according to one embodiment of the invention. “CB” stands for “credit bureau.”
  • FIG. 2 is a flow chart that shows the “Is Pre-Screen Viable?” step of FIG. 1 in more detail, according to one embodiment of the invention. “P(offer)” represents the probability that the user will accept any credit card offer. “P(pscreen)” represents the probability that the user will accept any prescreened credit card offer. “mRev” stands for “marginal prescreen revenue,” which represents the overall profitability of the user to the third party. “CPA” stands for “cost per acquisition,” which is the amount of money that the third party receives if the user applies for the credit card and his application is accepted. “P(abandon)” represents the probability that the user will abandon the third party website if offered a credit card. “ROI” stands for “return on investment.” “IRR” stands for “internal rate of return.”
  • FIG. 3 is a flow chart that shows the “Create Offer List” step of FIG. 1 in more detail, according to one embodiment of the invention.
  • FIG. 4 is a flow chart that shows the “Prune Offer List” step of FIG. 3 in more detail, according to one embodiment of the invention. This Prune Offer List step is also present in FIG. 7 (“Prune Offer list”). In addition, the “Offer Net Down” step in FIG. 1 also refers to the Prune Offer List step shown in FIG. 4.
  • FIG. 5 is a flow chart that shows the “Compute Offer Values” step of FIG. 4 in more detail, according to one embodiment of the invention. A random ordering method (“Order by Random Number Ordering”) supports even representation between offers. If the pruning methodology is set to a maximum of one offer (“Select Top ‘n’ offers”, where n equals one), then random ordering results in a “rotational” single offering. In other words, the Prune Offer List step shown in FIG. 4 will determine one offer, and this offer will vary randomly among a set of input offers (e.g., Full Offer List, Net Offer List, or Approved Offer List).
  • FIG. 6 is a flow chart that shows the “Pull CB” step of FIG. 1 in more detail, according to one embodiment of the invention. “ARF” stands for “Automated Response File” (here, a machine-readable version of a credit report). A “thin-file” is a credit report that contains a small (possibly insufficient) amount of credit data.
  • FIG. 7 is a flow chart that shows the “Post CB Net Down” step of FIG. 1 in more detail, according to one embodiment of the invention. A “score band” is a range of scores.
  • FIG. 8 is a flow chart that shows the “App Process” step of FIG. 1 in more detail, according to one embodiment of the invention. “T&Cs” stands for “terms and conditions.”
  • FIG. 9 is a flow chart that shows the “App Process” step of FIG. 1 in more detail, according to another embodiment of the invention.
  • FIG. 10 is an activity diagram that shows a first step of a member login process, according to one embodiment of the invention. In one embodiment, the Targeting swimlane and the Pre-Screen swimlane are executed by credit bureaus or agents of credit bureaus. The symbol “π” represents profitability.
  • FIG. 11 is an activity diagram that shows a second step of the member login process, according to one embodiment of the invention.
  • FIG. 12 is an activity diagram that shows the “Member Reads Offers” step of FIG. 10 in more detail, according to one embodiment of the invention.
  • FIG. 13 is an activity diagram that shows the “Get Next Offers” step of FIG. 12 in more detail, according to one embodiment of the invention.
  • FIG. 14 is an activity diagram that shows a first step of a prescreen process, according to one embodiment of the invention. In one embodiment, the Targeting swimlane and the Pre-Screen swimlane are executed by credit bureaus or agents of credit bureaus.
  • FIG. 15 is an activity diagram that shows a second step of the prescreen process, according to one embodiment of the invention. “CRA” stands for “consumer reporting agency” (e.g., a credit bureau).
  • FIG. 16 is an activity diagram that shows a third step of the prescreen process, according to one embodiment of the invention.
  • FIG. 17 is an activity diagram that shows a fourth step of the prescreen process, according to one embodiment of the invention.
  • FIG. 18 is a block diagram of a system that includes a credit card marketing system, according to one embodiment of the invention. “DR” stands for “disaster recovery.”
  • Although the invention has been described in considerable detail with reference to certain embodiments thereof, other embodiments are possible as will be understood to those skilled in the art.

Claims (1)

1. A computer-implemented method for processing a set of offers for credit-based transactions, each offer associated with a set of third party demographic information criteria and with a set of lender demographic information criteria and with a set of lender credit data criteria, the method comprising:
applying the set of third party demographic information criteria to the set of offers to determine a first subset of offers;
applying the set of lender demographic information criteria to the first subset of offers to determine a second subset of offers; and
applying the set of lender credit data criteria to the second subset of offers to determine a third subset of offers.
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