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Database access method and system for user role defined access

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US20040139075A1
US20040139075A1 US10743214 US74321403A US2004139075A1 US 20040139075 A1 US20040139075 A1 US 20040139075A1 US 10743214 US10743214 US 10743214 US 74321403 A US74321403 A US 74321403A US 2004139075 A1 US2004139075 A1 US 2004139075A1
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access
database
data
user
organization
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US10743214
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Karen Brodersen
Thomas Rothwein
Matthew Malden
Mingte Chen
Anil Annadata
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Karen Brodersen
Rothwein Thomas M.
Malden Matthew S.
Chen Mingte J.
Anil Annadata
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    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRICAL DIGITAL DATA PROCESSING
    • G06F21/00Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/60Protecting data
    • G06F21/62Protecting access to data via a platform, e.g. using keys or access control rules
    • G06F21/6218Protecting access to data via a platform, e.g. using keys or access control rules to a system of files or objects, e.g. local or distributed file system or database
    • G06F21/6227Protecting access to data via a platform, e.g. using keys or access control rules to a system of files or objects, e.g. local or distributed file system or database where protection concerns the structure of data, e.g. records, types, queries
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00Data processing: database and file management or data structures
    • Y10S707/99931Database or file accessing
    • Y10S707/99932Access augmentation or optimizing
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00Data processing: database and file management or data structures
    • Y10S707/99931Database or file accessing
    • Y10S707/99933Query processing, i.e. searching
    • Y10S707/99935Query augmenting and refining, e.g. inexact access
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00Data processing: database and file management or data structures
    • Y10S707/99931Database or file accessing
    • Y10S707/99933Query processing, i.e. searching
    • Y10S707/99936Pattern matching access
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00Data processing: database and file management or data structures
    • Y10S707/99931Database or file accessing
    • Y10S707/99939Privileged access

Abstract

Method and system for determination and granting of access to data and files by the file or database creator, owner or manager or by group or user access profiles. The database is partitionable among data owners, and access is awarded based upon the requestor's organizational attributes.

Description

    FIELD OF THE INVENTION
  • [0001]
    The invention relates to determination and granting of access to data and files by the file or database creator, owner or manager or by group or user access profiles.
  • BACKGROUND
  • [0002]
    Current database management applications and especially the access subsystems thereof support what could be called a “Single Organization Model”. This means that all users of a system, even though they may work in various divisions of a company or various channels of a marketing organization, or even different entities leasing portions of the same database through a common vendor or service organization, are deemed to ultimately work for the same organization, and that organization is at the root of the organizational hierarchy.
  • [0003]
    Present access control mechanisms, built on the “Single Organization Model,” are cumbersome when applied to multi-divisional or multi-channel organizations or to multi-tenant databases. This is because present access authorization systems are adapted to: (1) partition data to show users only those records that they or their position have been granted visibility to, and (2) show users all “global” data in a particular dataset. However, absent cumbersome “work arounds” present access authorization subsystems do not have the ability to partition data at the organizational or channel level. This makes it impossible, for instance, for companies using the “e-channel marketing” paradigm that do business in multiple countries in Europe to maintain separate price lists for each country and have only those price lists that are appropriate for a region or country be accessible. This cumbersome access control also makes it difficult for multiple small financial service organizations to outsource database and telephone support operations to a common vendor while preserving customer confidentiality.
  • SUMMARY
  • [0004]
    The invention is a database management system and a method of using the system. The system has an access control subsystem, and is characterized by a plurality of user entries representing users seeking access to data items, where each of the user entries has at least one organizational access attribute. The data stored in the underlying database has a plurality of data items. Each of the data items may be a data file, a data field within a data file, or a view of a data items. Selected ones of the data items have at least one organizational access attribute. This organization attribute is used by the access control subsystem. The access control subsystem receives a database query from a user requesting access to one or more of the data items. The access control subsystem reads the user's organizational access attributes, and reads the data item's organizational access attributes. The access control subsystem then presents data items to the user to which the user has access authorization.
  • [0005]
    In one embodiment of the invention, particularly useful in channel marketing and in multi-divisional enterprises, the database files have a plurality of fields, and the users have personal, positional, and organizational attributes, and are divisible into multiple membership sets based upon organizational attributes. The database views are visible to users based upon the personal, positional, and organizational attributes of the users.
  • [0006]
    The data files and fields may extend across organizations, or they may be disjoint, extending to only one organization. Likewise, the users may be in overlapping organizations, or in only one organization.
  • [0007]
    According to this embodiment of the invention, the views visible to a user are determined by the user's organizational and positional attributes, and the view files are determined by a user's organizational and/or positional attributes. In a still further embodiment, the view files are determined by a user's organizational attributes, and view fields are determined by a user's positional attributes.
  • [0008]
    In an alternative embodiment of the invention a plurality of organizations exclusively own individual data files in the database management system. An individual data file has a single owner. The access control subsystem is configured to authorize a customer of the owner organization to have access to their own data items and to grant access to their own data items to an additional user, for example, a telephone service representative, while the customer accesses the data items. The customer can authorize the additional user to access and update the data item.
  • [0009]
    In this embodiment, the database system may be regarded as a partitionable database with a plurality of separate virtual databases. Each of the separate virtual databases may have a unique database owner, and a user can only access files in a virtual database to which the user has access authorization from the database owner.
  • [0010]
    The separate virtual databases may be disjoint, for example with common ownership or separate and unique owners. Access may depend upon authorization from the database owner to access either the database or a file within the database, and where the user requesting access is not the owner of the file, access may require authorization from the owner of the file. This situation typically occurs in a multi-tenant database having a plurality of tenants, where each tenant is the owner of a separate virtual database, and at least two of the tenants utilize a common call center service, as is the case with a large financial institution servicing the customer accounts of other financial institutions.
  • THE FIGURES
  • [0011]
    The method and system of the invention are illustrated in the FIGURES.
  • [0012]
    [0012]FIG. 1 represents a simplified, high level view of the schema of a database of the “multi-organization support” method and system of the invention.
  • [0013]
    [0013]FIG. 2 represents a simplified, high level view of the schema of a database of the “multi-tenancy support” method and system of the invention.
  • OVERVIEW
  • [0014]
    This invention relates to database access and more particularly to methods and systems for controlling database access through an access authorization subsystem of the database management system. The access authorization subsystem utilizes user and data attributes that have utility beyond database access or visibility; the access authorization subsystem filtering, screening, and querying these attributes to determine access or visibility of a user to a data item. The ability to dynamically support database access based upon the instantaneous role of the user at the time of access, that is, in real time, requires a user role defined access authorization subsystem such as the “Multiple Organization Model,” having a schema as shown at a very high level in FIG. 1, or “Multi-Tenant Model,” having a schema as shown at a very high level in FIG. 2.
  • [0015]
    The concept of the “multiple organization model” or “multi-organizational” support is especially important to e-channel marketing. The driving force behind e-channel marketing is that multiple channel partners share a common database, including business objects and tools, with the main company. Each of the channel partners should only see data that is relevant to their own organization. This means that they would not see data for other channel partners or non-global data from the parent organization.
  • [0016]
    Similarly, the concept of the “Multi-Tenant Model” or “Multi-Tenant Support” is especially important to small financial service providers, retailers, and the like. This is because multi-tenant support enables these businesses to out source, for example, their credit card operations to a service agency or large financial services organization, with the telephone support staff member of the large financial services organization having gaining real time access to the individual account being serviced during the service call.
  • DETAILED DESCRIPTION
  • [0017]
    This invention relates to database access where a user's access rights to specific data items are defined dynamically, that is, in real time, based upon the user's status at the time of access request, and data and user attributes having independent utility and significance apart from access and visibility. Colloquially, the user has one set of access authorizations while wearing a red hat and another set of access authorizations while wearing a blue hat. The hats could represent roles as a telephone service representative for multiple credit card issuers sharing a multi-tenant, vendored, database, or roles as a marketing representative of a company in first and second regions.
  • [0018]
    The database access system and method of the invention utilizes a division of the data “owners” either (1) hierarchically, that is vertically, with horizontal divisions in branches, or (2) horizontally, that is, separate virtual databases. The database itself is divided into files, the files are divided into records within the files, and individual records are divided into fields. In either mode of division, the (schema and metadata data needed and would be sophisticated), and user access is based upon user's relationship to one or more owners in the hierarchy. (for example, owners could be independent lessees of database capacity or divisions in a multi-divisional enterprise).
  • [0019]
    The method and system of the invention builds upon partitionability of the individual database files in the database based upon an attribute of ownership and/or control. For example, in the multi-tenancy model, the database might be partitionable into separate and distinct individual virtual databases, as in the case of financial services organizations, for example competing financial services organizations, vendoring database capacity, database management services, and telephone support services for a service provider. By way of contrast, in the multi-organization support model, the database's parent organizational owner is hierarchically and organizationally divisible, for example into divisions, departments, and offices, where each branch point may be a hierarchical level and each branch may be a functional owner of a portion of the enterprise database.
  • [0020]
    In both embodiments user access is triggered by a “need to know” or “convenient to know.” In the multi-tenancy embodiment, the access is typically triggered by an incoming call to a vendored call center, and the view is the customer's computer telephony integration (CTI)-identified account number. Similarly, in the multi-organization support embodiment, the access is triggered end user action, and the specific view is triggered by the end-user's logon, that is, which division or channel or reporting chain is used for this task.
  • [0021]
    Multi Organization Support
  • [0022]
    In a large organization where the same products and/or services are rendered through different employees and/or rendered to different customers, or where some goods, services, or customer sets are prohibited to some employees or organizations and permitted to others (for example, sale of encryption equipment or code to the PRC, or the sale with English only labeling/instructions in Quebec), and the product set is too large and/or unwieldy to maintain separate databases, there is a definite productivity advantage to organizationally limiting access so that the marketing representative is not inundated with “useless” information. This is accomplished by assigning access authorization organizationally, including regionally. This way, when a sales or service rep or a channel partner enters a “MYLIS” command, he or she is only presented with a virtual database of the products and/or services that he or she can actually render. This is the “single database-multiple independent users” embodiment, also referred to as the “multi-organization support” method and system. FIG. 1 is a very high level view of the database schema of a “multi-organization support” model. The schema, 1, has, for purposes of illustration, five fields in each record. These fields are the Sales Rep, 11, the Division, 13, the Profit Center (within the Division, 13), 15, the customer 17, and the sales to that customer in the year 2000, 19. Sales Representative Patterson, 21, is in the Microelectronics Division 21A, 21B, and sells in two profit centers of the division, cards, and chips. Hennessey, 23 is in only one Division, the Server Division, 23A, and sells the goods of only one profit center, RISC 6000. Also in the Server Division, 25B, is Streetman, 25, who only sells the product of one profit center, the AS400 profit center. Sales Representative Sze, 27, is also in the Server Division, here 27A, and only sells the products of one profit center, the ENT 9000 profit center.
  • [0023]
    The multi-organization support utilizes new types of visibility attributes called “organization” and “organization team” visibility. In the multi-organization support method and system of the invention, the records that a user sees with “organization” and “organization team” visibility are restricted based upon the organization(s) that the user has been given visibility into, while the ones the end user sees with “position” and “position team” visibility are restricted based upon the user's current position. While there may be some overlap between “organization” attributes and “position” attributes, they may confer different rights. For example, “organization” attributes may only confer “read” authorization, while “position” attributes may confer “read,” “write”, and “delete” authorization. The “organization” and “organization team” visibility is used in a series of “My Organization's” views that show all of the data that the user's organization has been granted visibility to. In this way, multiple organizations can share the same database but see a partitioned set of data that is pertinent to them. It is also to be understood, that there may be inheritance of access up and down and across a hierarchy.
  • [0024]
    One access attribute specifies the visibility attributes of the higher level organization, for example a division. This means that the number of distinct organizational partitions will be relatively small compared to the overall number of divisions in the hierarchy. Also, organizational partitions should be relatively high in the hierarchy. Therefore, most of the lower level entities in a large enterprise, for example a domestic marketing division of a large international enterprise may reference the US division as their visibility organization. This would enable all people who work for any of those lower level product or marketing organizations to see the same partition of data.
  • [0025]
    The relationship between divisions and positions is normally a 1-to-many relationship, although the system and method of our invention can support a many-to-many relationship. That is, a position belongs to exactly one division. If a user needs to have access to data in multiple organizations, then the user would be required to have positions in the appropriate organizations, or, in an alternative embodiment of our invention, to have personal or positional access to the data separate and apart from but in addition to his or her organizational access to the data. This could be done by having positions specifically for granting visibility to users outside of the organization.
  • [0026]
    Single organization ownership is added to an entity by adding a foreign key to the owning organization and configuring the business component appropriately. Organization teams are added to an entity by adding an intersection table between that entity and organization and a foreign key to the primary owning organization, and configuring the business component appropriately.
  • [0027]
    During login, while the system is collecting information about the positions a user is associated with, the system looks at the user's division or divisions and collects the set of organizations those divisions have visibility into. If a user has n positions, that is, n positional attributes, the user will have between 1 and n organizations for visibility.
  • [0028]
    The organization and organization team visibility's are used for “My Organization's” views to show the user all of the records for the entity where the user's “current” organization is either the owner, or on the organization team. The user's “current” organization will be the visibility organization assigned to the division of the user's current position. When a user changes current position, the current organization will be changed automatically.
  • [0029]
    Channel Partners may be administered by creating a division node or hierarchy as the visibility organization in the appropriate table. All sub-organizations for that channel partner should specify the root channel partner division node as the visibility organization. Similarly, the Pick Lists and association lists for entities that are “multi-org'd” will show the appropriate organization specific data.
  • [0030]
    Channel partners may either assign access authorization to their own users or request the database owner to assign access authorization.
  • [0031]
    Multi Tenancy Support
  • [0032]
    An alternative embodiment of our invention is the “multiple tenancy” model described with respect to CTI applications. This embodiment solves problems associated with the situation of a plurality of merchants and/or financial services organization vendoring out their telephone service and data processing operations to a common vendor. The common vendor stores the merchants' and institutions' customer accounts in an access controlled database while also providing customer telephone support service for the customer accounts. That is, the CTI (computer-telephony integration) automatically switches the agent to the correct slice (that is, customer files) of the database. Access to a customer account is authorized in real time during the individual telephone support session with the customer. During the individual customer support session, the telephone support representative has access to the individual merchant's or financial institution's business objects, queries, and views, as well as those of the database service provider.
  • [0033]
    [0033]FIG. 2 shows a very high level view of the “multi-Tenant” database schema, 1. This schema shows three banks in the Bank column 31, CITI 43, MBNA, 45, and BankOne, 45. In the customer column, 33, each bank is shown with only two customers, McCabe 43A and Smith 43B for CITI, 43, Van Ness 45A and Bird, 45B for MBNA, 45, and Stewart, 47A, and Lightfoot, 47B, for BankOne 47. Each customer has an account number, shown in column 35, and space for the last three transactions, shown in columns 37, 39, and 41. In operation, if VanNess were to call the Vendor's support center on the appropriate access number, and properly enter the account number shown for VanNess in column 35, line 45, VanNess's account would come up on the CTI operator's screen, and both VanNess and the CTI operator would have access to account information.
  • [0034]
    To be noted is that when a caller calls in to an outsourcing call center or multi-tenancy call center, the gets switched to the slice of the database for that tenant (for example, the slice of the database assigned to their financial service provider) not just the particular file for that particular caller or customer. This is important because in this way the customer can access information about Products, Price Lists, Service Requests and Sevices of their tenant that is being provided by the tenant, either directly or through outsourcing.
  • [0035]
    While the invention has been described with respect to certain preferred embodiments and exemplifications, it is not intended to limit the scope of the invention thereby, but solely by the claims appended hereto.

Claims (52)

We claim:
1. A database management system having an access control subsystem, said database management system comprising:
a) a plurality of user entries representing users seeking access to data items, each of said user entries having at least one organizational access attribute; and
b) a plurality of data items, each of said data items being a data file, a data field within a data file, or a view of data items, and selected ones of said data items have at least one organizational access attribute;
said access control subsystem being configured to:
a) receive a database query from a user requesting one or more data items;
b) read the user's organizational access attributes;
c) read the data item's organizational access attributes; and
d) present data items to the user to which the user, based on the user's access attributes, has access.
2. The database management system of claim 1 in which access is granted to the user by determining whether the user's organizational access attributes and the data item's organizational attributes include a match.
3. The database management system of claim 1 wherein a plurality of organizations exclusively own individual data files in the database management system, whereby an individual data file has a single owner.
4. The database management system of claim 3 wherein said access control subsystem is configured to authorize a customer of an owner organization having access to a data item to grant access to the data item to an additional user while the customer accesses the data item.
5. The database management system of claim 4 wherein said access control subsystem is configured to authorize the customer of the owner organization to access the data item and to thereafter authorize the additional user to access and update the data item.
6. The database management system of claim 1 wherein said organizational access attributes are configured hierarchically, such that each organizational access attribute has a hierarchical level and a hierarchical branch, and each user access attribute has a hierarchical level and a hierarchical branch, and said access control subsystem is configured to grant access based on one or both of (a) the hierarchical levels of the user and data item, or (b) the hierarchical branch of the user and data item.
7. The database management system of claim 6 wherein said hierarchical levels correspond to ranges of organizations, and to data items identified thereto.
8. The database management system of claim 7 wherein the data items are chosen from the group consisting of data fields, data files, and views.
9. The database management system of claim 6 wherein said hierarchical branches correspond to virtual or real organizations and data items identified thereto.
10. The database management system of claim 9 wherein said data items are chosen from the group consisting of data files and views.
11. The database management system of claim 6 wherein hierarchical levels correspond to access to data fields and data views, and hierarchical branches correspond to access to data files and data views.
12. A method of managing a database having:
a) a plurality of user entries representing users seeking access to data items, each of said user entries having at least one organizational access attribute; and
b) a plurality of data items, each of said data items being a data file, a data field within a data file, or a view of data items, and selected ones of said data items have at least one organizational access attribute;
said method comprising:
a) receiving a database query from a user requesting one or more data items;
b) reading the user's organizational access attributes;
c) reading the data item's organizational access attributes; and
d) presenting data items to the user to which the user based on the user's access attributes has access.
13. The method of claim 12 comprising determining whether the user's organizational access attributes and the data item's organizational access attributes include a match, and if so, granting access.
14. The method of claim 12 wherein a plurality of organizations exclusively own individual data files in the database management system, and an individual data file has a single owner.
15. The method of claim 14 comprising a customer of an owner organization having access to a data item granting access to the data item to an additional user while the customer is accessing the data item.
16. The method of claim 15 comprising the customer of the owner organization accessing the data item and to thereafter authorize the additional user to access and update the data item.
17. The method of claim 12 wherein said organizational access attributes are configured hierarchically, such that each organizational access attribute has a hierarchical level and a hierarchical branch, and each user access attribute has a hierarchical level and a hierarchical branch, said method comprising granting access based on one or both of (a) the hierarchical levels of the user and data item, or (b) the hierarchical branch of the user and data item.
18. The method of claim 17 wherein said hierarchical levels correspond to ranges of organizations, and to data items identified thereto.
19. The method of claim 18 wherein the data items are chosen from the group consisting of data fields, data files, and views.
20. The method of claim 17 wherein said hierarchical branches correspond to virtual or real organizations and data items identified thereto.
21. The method of claim 20 wherein said data items are chosen from the group consisting of data files and views.
22. The method of claim 17 wherein hierarchical levels correspond to access to data fields and data views, and hierarchical branches correspond to access to data files and data views.
23. A method of managing a database system having a plurality of files, said files having a plurality of fields, said database being divisible into multiple sets of file and field entries having views visible to users having personal, positional, or organizational attributes associated with the said views, said users being divisible into multiple membership sets based upon organizational attributes, which method comprises:
(a) determining the personal, positional, and organizational attributes of users; and
(b) when a users queries the database:
(i) accessing files and fields within the database to which the user has access based upon the user's attributes; and
(ii) presenting a view to which the user has access based upon the user's attributes.
24. The method of claim 23 comprising determining access to files based upon one attribute and determining access to fields based upon another attribute.
25. The method of claim 23 comprising determining access to files based upon a first organizational attribute and determining access to fields within the files based upon one of a personal attribute or a second organizational attribute.
26. The method of claim 23 comprising determining access to a file based upon an attribute and to at least one field in the file based upon the same attribute.
27. The method of claim 26 comprising determining access to a file based upon an organizational attribute and to at least one field in the file based upon the same organizational attribute.
28. The method of claim 25 wherein one of said users is an internal user having access to first portions of a view, and wherein another one of said users is an external user having access to second portions of the view.
29. The method of claim 28 wherein said first and second portions of the view are partially overlapping and partially non-overlapping.
30. A database system comprising a database having a plurality of files, said files having a plurality of fields, said users having personal, positional, and organizational attributes, and being divisible into multiple membership sets based upon organizational attributes, said database having views visible to said users based upon the personal, positional, and organizational attributes thereof.
31. The database system of claim 30 wherein the multiple sets of files and fields are overlapping across organizations.
32. The database system of claim 30 wherein the multiple sets of files and fields are disjoint across organizations.
33. The database system of claim 30 wherein the multiple sets of users are in overlapping organizations.
34. The database system of claim 30 wherein the multiple sets of users are in disjoint organizations.
35. The database system of claim 30 wherein views visible to a user are determined by the user's organizational and positional attributes.
36. The database system of claim 35 wherein view files are determined by a user's organizational attributes.
37. The database system of claim 35 wherein view fields are determined by a user's positional attributes.
38. The database system of claim 35 wherein view files are determined by a user's organizational attributes, and view fields are determined by a user's positional attributes.
39. A database system comprising a partitionable database of a plurality of separate virual databases, each of said separate virtual databases having a unique database owner, and wherein a user can only access files in a virtual database to which the said user has access authorization from the database owner.
40. The database system of claim 39 wherein said separate virtual databases are disjoint.
41. The database system of claim 40 wherein said separate, disjoint virtual databases have unique owners.
42. The database system of claim 41 wherein a user requires authorization from a database owner to access the owner's separate, virtual database.
43. The database system of claim 42 wherein a user requires authorization from the owner of a file within the separate, virtual database to access the file owner's file.
44. The database system of claim 43 wherein a user's access authorization to a particular file in the virtual database is granted by the file owner's initiation of a database call through an associated computer telephony integration (CTI) system.
45. The database system of claim 44 wherein the database is a multi-tenant database having a plurality of tenants, each tenant being the owner of a separate virtual database, at least two of the tenants utilizing a common call center service.
46. A method of managing a database system having a partitionable database of a plurality of separate virtual databases, each of said separate virtual databases having a unique database owner, said method comprising the owner of a separate virtual database granting access authorization to a user, and the user thereafter accessing a file in the virtual database to which the said user has been granted access authorization from the database owner.
47. The database management method of claim 46 wherein said separate virtual databases are disjoint.
48. The database management method of claim 47 wherein said separate, disjoint virtual databases have unique owners.
49. The database management method of claim 46 wherein a user requires authorization from the owner of a file within the separate, virtual database to access the file owner's file.
50. The database management method of claim 49 wherein the file owner grants access authorization to the file owner's file in the virtual database to a user.
51. The database management method of claim 50 wherein the file owner's initiation of a database call through an associated computer telephony integration (CTI) system grants access authorization to the file owner's file to a user.
52. The database management method of claim 51 wherein the database is a multi-tenant database having a plurality of tenants, each tenant being the owner of a separate virtual database, at least two of the tenants utilizing a common call center service.
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US6732100B1 (en) 2004-05-04 grant
WO2001077787A9 (en) 2002-10-10 application
WO2001077787A3 (en) 2002-02-21 application
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WO2001077787A2 (en) 2001-10-18 application
EP1277102A4 (en) 2005-12-14 application

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