TWI619467B - Information reporting system for home appliances - Google Patents

Abstract

Provided is an information reporting system of a home appliance that can improve the convenience when using the notification information of a home appliance.

If the washing and drying machine (3) detects the occurrence of the error through the body (10), it performs one of the following aspects: displaying error information representing the content of the detected error on the The state at the body (10), the error state is displayed on the body (10) and sent to the server (8), and the related error information related to the error information is sent to the server (8) Like this. The user can use the tablet terminal (6) or the mobile phone (9) to confirm the related error information related to the error information that is not displayed on the body (10), thereby improving the convenience of use.

Description

Information reporting system for home appliances

An embodiment of the present invention is an information reporting system for home appliances.

For example, in a household appliance such as a washer-dryer, if an error is detected during operation, error information representing the content of the detected error is reported to the body 10. In this case, the user can confirm the content of the error by comparing the error code of the error information reported by the body with the instruction manual or the body mark.

In addition, in home appliances, systems that report error information to the server through the Internet while reporting error information through the body are becoming increasingly popular. If the server receives error information from a home appliance, it sends the received error information to the user's operating terminal (such as a tablet terminal or mobile phone) or makes it public on a Web page (for example, (Refer to Patent Document 1).

[Prior technical literature] [Patent Literature]

[Patent Document 1] Japanese Patent Laid-Open No. 2002-92206

In the above-mentioned system, by sending error information to the user's operating terminal or making it public on a Web page, the user can confirm the error content. However, the error information sent from the home appliance to the server, that is, the content of the error that the user can confirm through the operation terminal, is only targeted at the error information reported by the body, so The system cannot and cannot confirm the error content of the error information not notified by the body.

Therefore, although error information that has not been reported one by one through the body, depending on the content of the error, it may be desirable to report it to the user in advance. Correspondence, and there is still room for improvement in usability.

Therefore, the present embodiment is to provide an information reporting system for a home appliance that can improve the ease of use when the notification information of a home appliance is notified.

The information reporting system of a home appliance according to this embodiment is characterized in that the home appliance is configured to be able to communicate with a server, and to detect the occurrence of a state of a notification object, it can be borrowed. The body reports the notification information related to the content of the detected state of affairs, and can send a message to the aforementioned server; and the server receives the notified information from the aforementioned home appliance and stores it as a memory; and the operation terminal constitutes In order to be able to communicate with the server, and to receive and report the notification information stored in the server from the server, the home appliance, if it detects the occurrence of the notification object, performs the first step. The notification aspect of one of the 1st notification aspect, the 2nd notification aspect, and the 3rd notification aspect. The 1st notification aspect is to report the notification information through the aforementioned ontology, and the 2nd notification aspect , The notification information is reported by the above body, and the notification information is sent to the server, and the third notification aspect is the notification information is sent to the server.

According to this, it is possible to obtain an information reporting system for a home appliance which can improve the convenience when using the notification information of the home appliance.

1‧‧‧ Information reporting system for home appliances

3‧‧‧Washing Dryer (Household Appliance)

4‧‧‧Electronic Microwave Ovens (Household Appliances)

5‧‧‧Vacuum cleaner (home appliances)

6‧‧‧ tablet terminal (operation terminal)

8‧‧‧Server

9‧‧‧ mobile phone (operation terminal)

10‧‧‧ Ontology

[Fig. 1] It is a diagram showing the overall configuration of an information reporting system of a home appliance in one embodiment.

[Fig. 2] It is a front view showing the appearance of a washing and drying machine in one embodiment.

[Fig. 3] An enlarged front view of the operation panel of one embodiment.

[Fig. 4] It is the electricity for the washing and drying machine of one embodiment. Functional block diagram for a rough display of sexual composition.

[Fig. 5] is a flowchart (part 1) of one embodiment.

[Fig. 6] is a flowchart (part 2) of one embodiment.

[Fig. 7] is a flowchart (part 3) of one embodiment.

[Fig. 8] is a flowchart (part 4) of one embodiment.

[Fig. 9] is a flowchart (part 5) of one embodiment.

[Fig. 10] is a flowchart (part 6) of one embodiment.

[Fig. 11] Fig. 11 is a diagram showing a state where error information of one embodiment is displayed.

Hereinafter, with reference to the drawings, one embodiment of a system adapted to report notification information of a drum-type washer-dryer will be described. Figure 1 shows the overall structure of an information reporting system for home appliances. In the home (inside the house), a home gateway 2 is provided. The home gateway 2 is a short-range wireless communication function and has a Bluetooth (registered trademark) communication function.

In the home, as a household appliance, a drum-type washer-dryer 3 and an electronic microwave oven 4 are provided, and a vacuum cleaner 5 is provided. The washing and drying machine 3, the electronic microwave oven 4, and the vacuum cleaner 5 each have a Bluetooth communication function, and are configured to be capable of performing Bluetooth communication with the home gateway 2 described above.

In addition, the tablet terminal 6, which is an operation terminal that a user can carry on while operating, also has a Bluetooth communication function, and This enables Bluetooth communication with the home gateway 2 described above.

That is, in the above-mentioned configuration, the home gateway 2, the washing and drying machine 3, the electronic microwave oven 4, the vacuum cleaner 5, and the tablet terminal 6 constitute the home network.

The washer-dryer 3, the electronic microwave oven 4, the vacuum cleaner 5, and the tablet terminal 6 are registered with the identification information (identification code, Bluetooth address) of the home gateway 2 as communication objects of Bluetooth in advance, and can be used in These devices perform Bluetooth communication with the home gateway 2.

That is, the home gateway 2 sends intermittently a search signal including identification information for identifying itself when the power is on. For example, the washing and drying machine 3 is connected to the power supply ON of the main body 10 to be described later, and turns on the communication function of a communication unit (communication module) 13 to be described later, and is capable of receiving information from the home gateway 2. If the search signal is received to search signal, the identification information contained in the received search signal is compared with the previously registered identification information.

If the above two, that is, the identification information and the pre-registered identification information are consistent with each other, the washing and drying machine 3 is for the home gateway 2, and the message is sent relative to the home gateway 2. The response signal of the search signal received. Thereafter, the washer-dryer 3 performs mutual authentication with the home gateway 2, and if the result of the mutual authentication is correct, the Bluetooth line is connected.

After that, the washer-dryer 3 is connected to the Bluetooth circuit by It connects to a specific data communication profile (for example, PAN: Personal Area Networking Profile) to enable data communication with the home gateway 2. The electronic microwave oven 4 and the vacuum cleaner 5 are also linked to the power of the main body to turn on the communication function of the communication unit, and perform the same processing procedure to enable data communication with the home gateway 2.

The home gateway 2 is given an IP (Internet Protocol) address, and can be connected to a server (cloud server) 8 via the Internet 7.

The server 8 receives the signal representing the power consumption in the home from the home gateway 2 through the Internet 7, and has a function of monitoring the power consumption in the home. In addition, the mobile phone 9, which is an operation terminal that the user can carry on while operating, is connected to the server 8 through the Internet 7. The mobile phone 9 may be, for example, a multifunctional mobile phone called a smart phone, or a simple (less-functional) mobile phone.

In this embodiment, it is assumed that the user operates the tablet terminal 6 in the home and operates the mobile phone 9 outside the home (when going out).

Next, the washing and drying machine 3 will be described with reference to FIGS. 2 to 4. Since the hardware configuration of the washing and drying machine 3 is well known, detailed illustrations and the like are omitted for simple explanation.

As shown in FIG. 2, the washer-dryer 3 is generally formed by providing a cylindrical water tank inside the body 10 having a substantially rectangular box shape. in Inside the water tank is a cylindrical drum that rotatably supports a storage chamber capable of accommodating clothes (laundry). The front face of the drum is provided with an entrance for entrance and exit of clothes, and the front face of the main body 10 is provided with a door 11 for opening and closing the entrance. Furthermore, a lock mechanism 12 is provided at the body 10 to lock the cymbal 11 to the closed state, and a communication unit 13 is provided to perform Bluetooth communication with the home gateway 2.

Furthermore, an operation panel 14 is provided on the front surface of the main body 10.

As shown in FIG. 3, the operation panel 14 is generally provided with an operation dial 15, a water level key 16a, a washing number key 16b, a washing key 16c, a washing key 16d, a dehydration key 16e, a drying key 16f, and a bath. Water key 16g, reservation key 16h, washing key 16i, washing and drying key 16j, drying key 16k, 扉 lock key 16l, power key 16m, power key 16n, start / pause key 16o.

In addition, the operation panel 14 is provided with a washing time display section 17a constituted by arranging two 7-segment LEDs for displaying washing time side by side, and one for displaying the number of washing times. Washing times display section 17b made of 7-segment LED, dehydration time display section 17c made of 1 7-segment LED display of dehydration time, 2 7-segment display of drying time The drying time display portion 17d formed by the LED.

Further, the operation panel 14 is provided with an antenna mark display section 18 for displaying antenna marks, and an information display section 19 for displaying various kinds of information.

The above-mentioned various keys 16a ~ 16o are capable of interacting with other keys The functions are shared. In addition, the arrangement positions of the various keys 16a to 16o, the various display sections 17a to 17d, the antenna symbol display section 18, and the information display section 19 can be arranged in any manner.

FIG. 4 shows the electrical structure of the washer-dryer 3 by using a functional block diagram. The control device 20 is composed of a microcomputer including a CPU (Central Processing Unit) as a main body, and controls various operations of the washing and drying machine 3 based on various input signals and control programs memorized in advance.

The control device 20 is connected with a drum motor 21 for rotating the drum, an electromagnetic water supply valve 22 for supplying water to the water tank, and an electromagnetic drain valve 23 for discharging water in the water tank. The fan motor 24 (air supply fan device) which supplies hot air to the drum and dries the laundry is connected to the hot air heater 25, the lock mechanism 12 of the cymbal 11, and the communication unit 13.

In addition, instead of the hot air heater 25, a heat pump (cooling cycle machine) may be provided to constitute a drying mechanism with a dehumidification function. The control device 20 is connected to an operation section 26 including an operation dial 15 and various keys 16a to 16o, and is connected to various control sections 17a to 17d, an antenna symbol display section 18, and an information display section 19. The display unit 27 is connected.

Further, the control device 20 is used with various sensors 28 including a rotation sensor for detecting the rotation speed and position of the drum motor 21 and a water level sensor for detecting the water level in the drum. connection.

The communication unit 13 is configured to turn on and off the communication function by interlocking with ON and OFF of the power supply of the main body 10 in order to suppress power consumption during standby. That is, when the user operates the power on key 16m and turns on the power of the main body 10, the communication function of the communication unit 13 is turned on, and the server 8 can communicate with the server 8 through the home gateway 2. Data communication between.

The control device 20 controls the various mechanisms of the washing and drying machine 3 according to the washing and drying operation schedule set by the user through the operation section 26 of the operation panel 14, and automatically executes the processes including the washing schedule, The washing process, dehydration process and even the drying process. In this case, the control device 20 detects the amount of cloth and the quality of the cloth at the start of the operation during the automatic operation stroke, and automatically sets the operation conditions (such as the washing water level, the number and time of each stroke, and the drum based on the detection result) Speed of rotation, etc.).

In addition, the control device 20 operates the lock mechanism 12 during operation to lock the cymbal 11 to the closed state, and releases the lock caused by the lock mechanism 12 at the end of the operation.

Furthermore, in the above-mentioned configuration, if the washing and drying machine 3 detects the occurrence of various errors such as water supply error, drainage error, imbalance error, etc. (the occurrence of the state of the object of the notification) during the washing and drying operation, for example, In response to the detected error content, the error information (notification information, first notification information) representing the content of the error is notified by the body 10 (the first notification aspect), or the error is reported. The information is notified by the body 10 and sent to the home gateway 2 Server 8 (second notification aspect).

If the server 8 receives error information from the washer-dryer 3 through the home gateway 2, it sends the received error information to the tablet terminal 6 or mobile phone 9 by email, or It's public on the web page.

As mentioned above, if the error information sent from the washer-dryer 3 to the server 8 is limited to the error information reported by the main body 10, it is still impossible and not possible to report the failure without the main body 10. The error content of the error information is confirmed. On the other hand, even in the case of slight error information that has not been notified one by one through the body 10, it may be desirable to notify the user in advance of the content of the error.

In consideration of this point, the washing and drying machine 3 performs the following processing to transmit the related error information (notification information, second notification information) related to the error information to the server through the home gateway 2 8 (3rd notification aspect).

Next, the effect of the above-mentioned configuration will be described with reference to FIGS. 5 to 11. Here, at the washing and drying machine 3, as several examples of the error occurrence detection processing performed by the control device 20, (1) send related error information related to the frequency of occurrence of errors or the number of consecutive occurrences to Processing at the server 8; (2) Sending related error information related to the total number of operations when an error is detected to the processing at the server 8; (3) Related to the time when an error is detected The fault of time Misinformation is sent to the server 8 for processing; (4) Related error information related to the operating stroke when the occurrence of the detected error is sent to the server 8 for processing; (3) Multiple errors are related The combined error information is sent to the server 8 for processing.

(1) The process of sending related error information related to the occurrence frequency of errors or the number of consecutive occurrences to the server 8 (refer to FIG. 5 and FIG. 6).

When the control device 20 detects, for example, the occurrence of a drainage error during the washing and drying operation (step S1, YES), it reports the drainage error information representing the content of the detected drainage error through the body 10. Specifically, as shown in FIG. 11, the control device 20 displays an error code (in this case, “C1”) in which the drainage error information is encoded, as shown in FIG. 11. Thereby, the user can confirm the contents of the drainage error by comparing the error code displayed on the information display section 19 with the instruction manual or the body mark.

The control device 20 sends drainage error information from the communication unit 13 to the server 8 through the home gateway 2 (step S2). Specifically, the control device 20 sends an error code that encodes drainage error information from the communication unit 13 to the server 8 through the home gateway 2.

If the server 8 receives the error code of the drainage error information from the washing and drying machine 3 through the home gateway 2, it will temporarily send the received error code. For storage, the drainage error information obtained by decoding the error code is sent to the tablet terminal 6 or the mobile phone 9 by email.

If the tablet terminal 6 or the mobile phone 9 receives the drainage error information from the server 8, it will display a general message such as "Please clean the drainage filter" as the received drainage error information. As a result, the user can confirm the corresponding method for the occurrence of the drainage error by confirming the drainage error information displayed on the tablet terminal 6 or the mobile phone 9.

Next, the control device 20 determines whether a drainage error has occurred more than a specific percentage in the most recent operation history (step S3). The specific ratio is, for example, a ratio that can be arbitrarily set by the manufacturer, and is, for example, "50%".

If the control device 20 determines that a drainage error has occurred more than a specific percentage in the recent operation history (step S3, YES), it will pass an error code that encodes information on frequent occurrence of drainage errors from the communication unit 13 The home gateway 2 sends a signal to the server 8 (step S4).

If the server 8 receives the error code of frequent occurrence of drainage errors from the washer-dryer 3 through the home gateway 2, it will temporarily memorize the received error code and make the error code known. The coded drainage error frequent occurrence information is sent to the tablet terminal 6 or the mobile phone 9 by email.

If the tablet terminal 6 or mobile phone 9 receives information about frequent drainage error occurrences from the server 8, it is used as information about frequently received drainage error occurrences, and displays, for example, "Please clean the drainage filter and check the drainage outlet." Or whether the drainage ditch is blocked. " As a result, the user can confirm the corresponding method for frequently occurring drainage errors by confirming the frequent occurrence of drainage errors displayed on the tablet terminal 6 or the mobile phone 9.

Next, the control device 20 determines whether a drainage error has occurred continuously for a specific number of times in the most recent operation history (step S5). The specific number of times is, for example, a number of times that the manufacturer can arbitrarily set, for example, "three times".

If the control device 20 determines that the drainage error has occurred continuously for a specific number of times in the most recent operation history (step S5, YES), it will pass an error code that encodes the drainage error continuous occurrence information from the communication unit 13 via The home gateway 2 sends a signal to the server 8 (step S6).

If the server 8 receives the error code of continuous occurrence of drainage error from the washing and drying machine 3 through the home gateway 2, it will temporarily memorize the received error code and make the error code known. The coded drainage error continuous occurrence information is sent to the tablet terminal 6 or the mobile phone 9 by email.

If the tablet terminal 6 or mobile phone 9 receives continuous drainage error information from the server 8, it will display continuous drainage error information as the received drainage error, and display, for example, "Please clean the drainage filter and confirm the drainage port. Or whether the drainage ditch is blocked. " As a result, the user can confirm the corresponding method for the continuous occurrence of drainage errors by confirming the continuous occurrence of drainage errors displayed on the tablet terminal 6 or the mobile phone 9.

As such, when the washing and drying machine 3 has a drainage error occurring at a specific ratio or more in the recent operation history or a continuous occurrence of a specific number of times, it can be inferred that In addition to the blockage of the drainage path, there may also be blockage of the drainage opening or drain, so it is sent as error information related to drainage error information, and information on frequent drainage error occurrence or continuous drainage error occurrence is sent to the server 8 Office.

On the other hand, when the tablet terminal 6 or the mobile phone 9 receives drainage error information from the server 8, it only displays a general message such as "Please clean the drainage filter." However, when receiving the drainage error message from the server 8, When the drainage error occurs frequently or if the drainage error occurs continuously, a general message such as "Please clean the drainage filter and check whether the drainage opening or drain is blocked" is displayed. With this, the inspection of the machine can be promoted, and the failure can be prevented in advance.

In addition, although the case where the occurrence of the drainage error is detected has been described above, when the occurrence of the imbalance is detected, the description is also made with reference to FIG. 6. That is, the washing and drying machine 3, when the imbalance error has occurred at a certain ratio or more in the recent operation history or the occurrence of the continuous specific number of times, it is estimated that this system It is a precursor of machine failure, so it sends information about frequent occurrence of imbalance errors or continuous occurrence of imbalance errors to server 8 (steps S11 to S16).

When the tablet terminal 6 or mobile phone 9 receives imbalance error information from the server 8, it only displays, for example, "Please confirm the accumulation of laundry Is it misaligned? General message, but when the imbalance error frequently occurs or the imbalance error continuously occurs when receiving information from the server 8, for example, "Please confirm whether the pile of laundry is misaligned, and Check the machine "general message. Therefore, in this case, inspection of the machine can be promoted, and failure can be prevented in advance. In addition, the processing place is also included. In the processing described later, the washer-dryer 3 and the server 8 also send and receive error information and related error information as error codes.

(2) The process of sending related error information related to the total number of operations when an error is detected to the server 8 (refer to FIG. 7).

If the control device 20 detects, for example, the occurrence of an imbalance error during the washing and drying operation (step S21, YES), it will send the imbalance error information representing the content of the detected imbalance error through the body 10. A notification is made, and imbalance error information is transmitted from the communication unit 13 to the server 8 through the home gateway 2 (step S22).

Next, the control device 20 determines whether the total number of operations is equal to or less than the first specified number of times (step S23). The first specific number of times is, for example, a number of times that the manufacturer can arbitrarily set, and is, for example, "10 times".

If the control device 20 judges that the total number of operations is equal to or less than the first specified number (step S23, YES), it sends the initial imbalance error occurrence information from the communication unit 13 to the server 8 through the home gateway 2. Processing (step S24).

If the server 8 receives the initial imbalance error occurrence information from the washer-dryer 3 through the home gateway 2, it will send the received initial imbalance error occurrence information by email. Go to tablet terminal 6 or mobile phone 9.

When the tablet terminal 6 or the mobile phone 9 receives the imbalance error occurrence information from the server 8 at the early stage of the reception, it is displayed as the initial imbalance error occurrence information at the time of the reception. "General message. As a result, the user can confirm that the imbalance error occurred in the initial period by confirming the initial imbalance error occurrence information displayed on the tablet terminal 6 or the mobile phone 9. The corresponding method.

Next, the control device 20 determines whether the total number of operations is equal to or greater than the second specific number of times (step S25). The second specific number of times is, for example, a number of times that the manufacturer can arbitrarily set, for example, "3600 times".

If the control device 20 determines that the total number of operations is equal to or greater than the second specific number (step S25, YES), it sends information on the occurrence of imbalance errors at the end of the life from the communication unit 13 to the server via the home gateway 2. 8 places (step S26).

If the server 8 receives the imbalance error occurrence information at the end of the life from the washer-dryer 3 through the home gateway 2, it sends the received imbalance error occurrence information at the end of the life to the tablet terminal 6. Or 9 mobile phones.

Tablet terminal 6 or mobile phone 9 if received from server 8 The imbalance error occurrence information at the end of life is used as the information of the imbalance error occurrence at the end of the life received, and a general message such as "Please check the machine" is displayed. As a result, the user can confirm that the imbalance error occurred during the end of life by confirming the information on the occurrence of the imbalance error at the end of the life displayed on the tablet terminal 6 or the mobile phone 9. The corresponding method to be performed.

In this way, the washer-dryer 3 sends the initial imbalance error occurrence information or the end-of-life imbalance error occurrence information to the total number of operations at the time point at which the imbalance error occurred. 8 servers. In addition, the tablet terminal 6 or the mobile phone 9 displays a difference between the case where the imbalance error occurs at the initial stage of the reception from the server 8 and the case where the case of the imbalance error occurs at the end of the life. message. This makes it possible to provide an appropriate correspondence method corresponding to the total number of operations.

(3) A process of transmitting the related error information related to the period when the occurrence of the error is detected to the server 8 (refer to FIG. 8).

When the control device 20 detects, for example, the occurrence of a water supply error during the washing and drying operation (step S31, YES), it reports the water supply error information representing the content of the detected water supply error through the body 10 ( Step S32).

Next, the control device 20 determines whether the occurrence time is a morning time zone (step S33). The time zone in the morning is, for example, a time zone that can be arbitrarily set by the manufacturer.

If the control device 20 judges that the occurrence time is the morning time zone (Step S33, YES), since the possibility of the water pipe freezing is high in a cold area or in winter, for example, the water supply error occurrence information in the morning time zone is obtained from the communication unit 13 via the home gateway 2. Send a message to the server 8 (step S34).

If the server 8 receives the water supply error occurrence information of the morning time zone from the washing and drying machine 3 through the home gateway 2, it will send the water supply error occurrence information of the morning time zone of the received information by email. Format to send the message to tablet terminal 6 or mobile phone 9.

If the tablet terminal 6 or mobile phone 9 receives the water supply error occurrence information in the morning time zone from the server 8, it is displayed as the water supply error occurrence information in the morning time zone received by the server 8 and displays, for example, "water pipe Is it frozen? Is the tap turned on? " As a result, the user can confirm the information about the water supply error occurrence in the morning time zone displayed on the tablet terminal 6 or the mobile phone 9 to confirm the drainage error occurred in the morning time zone. What to do.

On the other hand, if the control device 20 determines that the occurrence period is not in the morning time zone (step S33, NO), since the possibility of the water pipe freezing is low compared to the morning time zone, it will be in the morning Information on the occurrence of water supply errors outside the time zone is transmitted from the communication unit 13 to the server 8 through the home gateway 2 (step S35).

If the server 8 receives the water supply error occurrence information from the washing and drying machine 3 through the home gateway 2 during the time other than the morning, the server 8 uses the electronic water supply error occurrence information during the time other than the morning as the electronic information. Mail Format to send the message to tablet terminal 6 or mobile phone 9.

If the tablet terminal 6 or the mobile phone 9 receives the water supply error occurrence information from a time other than the morning from the server 8, it is displayed as the water supply error occurrence information from a time other than the morning received, and displays, for example, "Is the faucet turned on? Is the water pipe frozen?" As a result, the user can confirm the drainage error occurred in the time zone other than the morning by confirming the water supply error occurrence information displayed on the tablet terminal 6 or the mobile phone 9 in the time zone outside the morning. Correspondence of what should be done.

In this way, the washing and drying machine 3 sends the water supply error occurrence information in the morning time zone or the water supply error occurrence information in the time zone other than the morning to the server 8 in response to the time zone in which the water supply error occurs. .

In addition, when the tablet terminal 6 or the mobile phone 9 receives information about the occurrence of water supply error during the morning time zone from the server 8, and when it receives information about the occurrence of water supply error during the time zone other than morning, it is related to Show a different message. This makes it possible to provide an appropriate method corresponding to a time zone in which a water supply error occurs. That is, when the time zone in which the water supply error is detected is the morning time zone, the confirmation of whether the water pipe is frozen is initially promoted. On the other hand, when the time zone in which the water supply error is detected is outside the morning time, In the time zone, the confirmation of whether the faucet is turned on is promoted at first, so that it can provide an appropriate response method.

(4) Related to the operation when the occurrence of an error is detected The process related error information is sent to the server 8 for processing (refer to FIG. 9).

When the control device 20 detects, for example, the occurrence of a drainage error during the washing and drying operation (step S41, YES), it reports the drainage error information representing the content of the detected drainage error through the body 10 ( Step S42).

Next, the control device 20 determines whether the operation stroke at the time of occurrence is a drying stroke (step S43). If the control device 20 determines that the running stroke at the time of occurrence is a drying stroke (step S43, YES), it sends the drainage error occurrence information under the drying stroke from the communication unit 13 to the home gateway 2 to send a message to At the server 8 (step S44).

If the server 8 receives the drainage error occurrence information in the drying course from the washing and drying machine 3 through the home gateway 2, it will send the drainage error occurrence information in the received drying course by email. Format to send the message to tablet terminal 6 or mobile phone 9.

If the tablet terminal 6 or the mobile phone 9 receives the drainage error occurrence information during the drying process from the server 8, the corresponding method is displayed as the drainage error occurrence information during the drying process that has been received. As a result, the user can confirm the drainage error information displayed during the drying process by the tablet terminal 6 or the mobile phone 9 to confirm that the drainage error should be caused by the drying process. The corresponding method.

On the other hand, if the control device 20 judges that the operation stroke at the time of occurrence is not the drying stroke (step S43, NO), it will transfer the drainage error occurrence information other than the drying stroke from the communication unit 13 to the home gate. The tracker 2 sends a message to the server 8 (step S45).

If the server 8 receives the drainage error occurrence information other than the drying course from the washing and drying machine 3 through the home gateway 2, it will send the drainage error occurrence information other than the received drying course by e-mail. Format to send the message to tablet terminal 6 or mobile phone 9.

If the tablet terminal 6 or the mobile phone 9 receives the drainage error occurrence information other than the drying process from the server 8, the corresponding method is displayed as the drainage error occurrence information other than the received drying process. With this, the user can confirm the drainage error information other than the drying stroke displayed on the tablet terminal 6 or the mobile phone 9 to confirm that the drainage error should be caused by something other than the drying stroke. The corresponding method.

In this way, the washer-dryer 3 sends the drainage error occurrence information under the drying stroke or the drainage error occurrence information other than the drying stroke to the server 8 according to the operation stroke where the drainage error occurs. In addition, the tablet terminal 6 or the mobile phone 9 displays information about the occurrence of drainage error information during the drying process from the server 8 and information about the occurrence of drainage error information other than the drying process. Different messages.

This makes it possible to provide an appropriate method corresponding to the operation stroke in which the drainage error occurs. That is, when the drainage error is what happened during the drying stroke and what happened under the washing stroke, the corresponding method is different. In the former case, it is necessary to restart the Start with dehydration, but on the other hand, In some cases, this is not necessary, and appropriate methods can be provided.

(5) The related error information related to the combination of plural errors is sent to the server 8 for processing (refer to FIG. 10).

If the control device 20 detects, for example, the occurrence of an imbalance error during the washing and drying operation (step S51, YES), the control device 20 passes the imbalance error information representing the content of the detected imbalance error through the body 10. A notification is made (step S52).

Next, the control device 20 determines whether or not a situation in which the drying capacity is exceeded has been detected (step S53). If the control device 20 judges that the drying capacity is exceeded (step S53, YES), it sends information from the communication unit 13 via the home gateway 2 to the information on the occurrence of the imbalance error that is not caused by a small amount of washing. Go to the server 8 (step S54).

If the server 8 receives information from the washer-dryer 3 via the home gateway 2 that the imbalance error occurrence information is not caused by a small amount of washing, it is the information that it received the imbalance error occurrence that is not caused by a small amount of washing. Send the message to the tablet terminal 6 or mobile phone 9 by email.

If the tablet terminal 6 or the mobile phone 9 receives information from the server 8 that the imbalance error occurrence information is not caused by a small amount of washing, it is displayed as the received information of the imbalance error occurrence information that is not caused by a small amount of washing. method. Thereby, the user can confirm what should be done with respect to the occurrence of the imbalance error by confirming the information on the occurrence of the imbalance error which is not caused by a small amount of washing displayed on the tablet terminal 6 or the mobile phone 9. Corresponding method.

On the other hand, if the control device 20 determines that When the drying capacity is detected to be exceeded (step S53, NO), information on the occurrence of an imbalance error due to a small amount of washing is transmitted from the communication unit 13 to the server 8 through the home gateway 2 (step S55). .

If the server 8 receives the unbalance error occurrence information due to a small amount of washing from the washer-dryer 3 through the home gateway 2, it uses electronic information about the unbalance error occurrence information due to a small amount of washing to be electronically transmitted. The message is sent to the tablet terminal 6 or the mobile phone 9 in the form of an email.

If the tablet terminal 6 or the mobile phone 9 receives the unbalance error occurrence information due to a small amount of washing from the server 8, the corresponding method is displayed as the received unbalance error occurrence information due to a small amount of washing. As a result, the user can confirm that the imbalance error occurred outside the drying process by confirming the occurrence information of the imbalance error caused by a small amount of washing displayed on the tablet terminal 6 or the mobile phone 9. Correspondence of what should be done.

In this way, the washing and drying machine 3 sends information on whether an unbalance error caused by a small amount of washing or an unbalance error caused by a small amount of washing is transmitted in response to whether or not a drying capacity is detected. Go to server 8. In addition, when the tablet terminal 6 or the mobile phone 9 receives information from the server 8 when the imbalance error is not caused by a small amount of washing, and when it receives information from the imbalance error that is caused by a small amount of washing, The system displays a different message, and accordingly, it can provide an appropriate response method based on whether or not it is detected that the drying capacity is exceeded. That is, when an imbalance error is detected and the drying capacity is exceeded, the imbalance is not caused by a small amount of laundry It is because the possibility of washing waterproof mats, carpets, and clothing that is difficult to absorb water is high. Therefore, by displaying this content, it is possible to provide an appropriate method.

As described above, in a configuration in which related error information related to error information that is not displayed on the body 10 of the washer-dryer 3 is displayed by the tablet terminal 6 or the mobile phone 9, since the tablet terminal is generally The display area of the liquid crystal display of 6 or mobile phone 9 is larger than the display area of the information display portion 19 of the main body 10, so it can provide a larger amount of information.

According to the information reporting system of the home appliance according to this embodiment, if the occurrence of an error is detected by the body 10 at the washing and drying machine 3, one of the following aspects will be performed: it will represent the Display the error information of the detected error content on the body 10, display the error information on the body 10 and send the report to the server 8, and send the related error information related to the error information. Go to server 8.

The server 8 is configured to send related error information to the tablet terminal 6 or mobile phone 9 when the related error information is received from the washer-dryer 3. As a result, the user can confirm the related error information related to the error information that is not displayed on the main body 10 by the tablet terminal 6 or the mobile phone 9, and can improve the convenience of use.

In addition, in the above-mentioned configuration, although the state of affairs to be notified is such as water supply error, drainage error, imbalance error, etc. Various types of errors have been described. However, even if the situation of the person to be notified is not an error, it may be, for example, a notification related to the use pattern.

For example, in the washing and drying machine 3, there is a function of automatically adding a washing and cleaning stroke to eliminate foam when the amount of the detergent is excessive. Here, even if the cleaning stroke is automatically added, it will not affect the result of the end of the operation. Therefore, it is possible to report the automatic addition of the cleaning stroke without using the main body 10. In the case where the notification is performed, a complicated operation that requires confirmation of the notification content to the user will not occur.

However, in this case, if the cleaning cycle is automatically added, the amount of water supply will increase accordingly. However, it is not due to the fact that the cleaning cycle is automatically added by the main body 10. Will inform about the increase in water supply. However, as a result, users are unable to detect the excessive consumption of water and electricity, which is not ideal.

In the information reporting system of the home appliance according to this embodiment, when the cleaning schedule is automatically added, the system does not report the automatic addition of the cleaning schedule as the notification information by the body 10. On the other hand, the system It can also send the matter to the server 8 and let the server 8 send the matter that the washing schedule is automatically added to the tablet terminal 6 or the mobile phone 9. As a result, the user can confirm that the washing schedule is automatically added and that the amount of the lotion is excessive, and can notice that an appropriate amount of lotion should be put in the next laundry.

In this way, in addition to the related error information which is not related to the error information displayed by the body 10, the tablet terminal 6 or the mobile phone 9 In addition to the display, notifications related to the use form that are not displayed on the main body 10 may be displayed on the tablet terminal 6 or the mobile phone 9. That is, the information that will not be notified by the main body 10 but will be sent to the server 8, as long as it is information that is beneficial to the user, it can be any kind of information.

In addition, the server 8 may send the above-mentioned notification information related to error information or notification to the tablet terminal 6 or the mobile phone 9 in any form. Specifically, the server 8 may be configured to receive notification information from the washer-dryer 3, and immediately send the received notification information to the tablet terminal 6 or the mobile phone 9, or It may be configured to temporarily memorize the notified information that has been received, and send the memorized notification information to the tablet terminal 6 or on the condition that an inquiry (access) from the user occurs. 9 mobile phones.

That is, in the configuration in which the server 8 immediately transmits the notification information received from the washing and drying machine 3 to the tablet terminal 6 or the mobile phone 9, the notification information can be quickly notified to the user. However, on the contrary, it will cause the user to perform a complicated operation that requires confirmation of the notification content each time the information is reported.

On the other hand, in a configuration in which the server 8 continuously memorizes the notification information and makes standby for the transmission of the tablet terminal 6 or the mobile phone 9, there will be a transmission from the washing and drying machine 3 to the server 8. The reported information has not been reported to the user and is therefore useless.

However, since it can be inferred that if the user finds that the washing and drying machine 3 behaves differently from the usual one (such as the frequency or occurrence of drainage errors), There are many recurrences, the cleaning time is longer than the set time, etc.), taking this as an opportunity, the server 8 will be asked about the cause of the action that is different from the normal operation. Therefore, even if it is constituted to occur It is possible to send notification information as a condition of an inquiry from the user, and it is also possible to avoid the situation where the notification information sent from the washer-dryer 3 to the server 8 becomes useless as much as possible.

In addition, at the server 8, the system may also be configured to: if the notification information is received from the washer-dryer 3, the notification information is received from the washer-dryer 3 to the tablet terminal 6 or action Phone 9 (receiving notification only), and after receiving an inquiry from the user from tablet terminal 6 or mobile phone 9, the notification information is sent to tablet terminal 6 or mobile phone 9 places.

With such a configuration, even if the user cannot detect the operation of the washing and drying machine 3 which is different from the normal operation, the user can find that the washing and drying machine 3 sends some information to the server 8 After reporting the information, by inquiring the server 8, the tablet terminal 6 or the mobile phone 9 can receive the notification information from the server 8. Furthermore, in such a configuration that the server 8 continuously memorizes the notification information, a configuration may be adopted in which a period or the like is continuously added to the period in which the notification information is continuously memorized.

In addition, it is constituted so that the washer-dryer 3 encodes the error information or related error information to the server 8 for transmission, and allows the server 8 to memorize the errors received from the washer-dryer 3. code. Therefore, compared with the case where the washer-dryer 3 does not encode the error information or related error information to the server 8, it is possible to dry the laundry. The amount of data received by the dryer 3 to the server 8 is reduced.

In addition, by updating the content of the error information or related error information corresponding to the error code stored in the server 8, the error information can be easily transmitted to the tablet terminal 6 or the mobile phone 9. Or update the content of the error information.

In addition, in the above-mentioned embodiment, although the household appliance is configured as a drum-type washer-dryer 3, it is also applicable to a so-called vertical washer-dryer, a washing machine that does not have a drying function, Only dryers with drying function are applicable. Also, as a home appliance, the electronic microwave oven 4 can also be applied, and is configured to send related error information related to conditioning that is not displayed on the body to the server 8, or it can also be applied as a home appliance. The vacuum cleaner 5 is configured to send to the server 8 related error information related to operation that is not displayed on the main body.

The information reporting system of the home appliance described above is structured so that, at the home appliance, if the occurrence of the state of the object of the notification is detected by the body, the content related to the detected state of affairs is performed. The first notification aspect in which the notification information is notified by the body, the second notification aspect in which the notification information is notified in the body and sent to the server, and the first notification aspect in which the notification information is sent to the server. 3 Notification aspect, one of these.

As a result, the user can report the information from the server by the third notification mode and then receive the information from the server at the operation terminal, so that the operation terminal is not notified by the main body. The reported information is correct Recognition, and can improve the convenience of use.

It should be noted that the above-mentioned embodiments are merely examples and are not intended to limit the scope of the present invention. These novel embodiments can be implemented in various other forms, and various omissions, substitutions, and changes can be made without departing from the gist of the present invention. This embodiment and its modifications are also included in the scope and gist of the invention, and they are also included in the invention described in the scope of patent application and its equivalent scope.

Claims (4)

An information reporting system for a home appliance includes: a home appliance configured to communicate with a server; and if an occurrence of a state of a notification object is detected, it can be notified by the body of the home appliance. Report information related to the content of the detected state of affairs, and be able to send messages to the aforementioned server; and the server, which receives the notified information from the aforementioned home appliance and remembers it; and the operation terminal, which is configured to be able to communicate with the aforementioned The server communicates, and can receive the notification information stored in the aforementioned server from the server and notify the user; the household electrical appliances are equipped with: a control device, if the state of the notified object is detected If it occurs, a notification aspect of any of the first notification aspect, the second notification aspect, and the third notification aspect is performed; the first notification aspect borrows the notification information of the content of the detected situation. The user is notified by the above-mentioned main body display without sending a message to the server. The second notification aspect is to notify the information by using the above-mentioned main body display. The third report aspect is that the notification information is not sent to the server through the above body to notify the user; the third notification aspect is to send the notification information to the aforementioned server; The notification information of the content of the state of the event not notified by the aforementioned body is sent to the operation terminal; if the home appliance detects the occurrence of the state of the object of the notification, The content of the detected state of affairs is used as the first notification information, and the content related to the total number of operations when the occurrence of the event of the notified object is detected is used as the second notification information. The first notification information is transmitted. In the third notification mode, the second notification information is transmitted. An information reporting system for a home appliance includes: a home appliance configured to communicate with a server; and if an occurrence of a state of a notification object is detected, it can be notified by the body of the home appliance. Report information related to the content of the detected state of affairs, and be able to send messages to the aforementioned server; and the server, which receives the notified information from the aforementioned home appliance and remembers it; and the operation terminal, which is configured to be able to communicate with the aforementioned The server communicates, and can receive the notification information stored in the aforementioned server from the server and notify the user; the household electrical appliances are equipped with: a control device, if the state of the notified object is detected If it occurs, a notification aspect of any of the first notification aspect, the second notification aspect, and the third notification aspect is performed; the first notification aspect borrows the notification information of the content of the detected situation. The user is notified by the above-mentioned main body display without sending a message to the server. The second notification aspect is to notify the information by using the above-mentioned main body display. Those communications, and to inform the Sender information server, to inform the third aspect, the lines do not inform the user of information notified by the main body and to the servo Sender To the above operation terminal; if the home appliance detects the occurrence of the situation of the notification object, it will send the notification information to the operation terminal. The content of the detected event is used as the first notification information, and the content related to the time when the occurrence of the event of the notification object is detected is used as the second notification information. In the second notification aspect, the first notification information is transmitted. In the third notification aspect, the second notification information is transmitted. An information reporting system for a home appliance includes: a home appliance configured to communicate with a server; and if an occurrence of a state of a notification object is detected, it can be notified by the body of the home appliance. Report information related to the content of the detected state of affairs, and be able to send messages to the aforementioned server; and the server, which receives the notified information from the aforementioned home appliance and remembers it; and the operation terminal, which is configured to be able to communicate with the aforementioned The server communicates, and can receive the notification information stored in the aforementioned server from the server and notify the user; the household electrical appliances are equipped with: a control device, if the state of the notified object is detected If it occurs, a notification aspect of any of the first notification aspect, the second notification aspect, and the third notification aspect is performed; the first notification aspect borrows the notification information of the content of the detected situation. By the aforementioned ontology Display and notify the user without sending to the server, the second notification aspect is to notify the user of the notification information by displaying the above body, and send the notification information to the server, the first 3 The notification aspect is to not send the notification information to the server through the aforementioned body to the user; to send the notification information about the content of the state received by the server but not notified through the aforementioned body. To the aforementioned operation terminal; if the household appliance detects the occurrence of the event of the notification object, the content of the detected event is used as the first notification information, and it is related to the time when the occurrence of the event of the notification object is detected The content of the operation schedule is the second notification information. In the second notification aspect, the first notification information is transmitted, and in the third notification aspect, the second notification information is transmitted. According to the information reporting system of the household electrical appliances described in any one of claims 1, 2, and 3, wherein the household electrical appliances are a combination of matters related to a plurality of the notified objects, as the second Report information.