SE0300922L - Telefonistbetjänat arrangement - Google Patents

Telefonistbetjänat arrangement

Info

Publication number
SE0300922L
SE0300922L SE0300922A SE0300922A SE0300922L SE 0300922 L SE0300922 L SE 0300922L SE 0300922 A SE0300922 A SE 0300922A SE 0300922 A SE0300922 A SE 0300922A SE 0300922 L SE0300922 L SE 0300922L
Authority
SE
Sweden
Prior art keywords
telecommunications system
includes
telephonist
control panel
related
Prior art date
Application number
SE0300922A
Other languages
Swedish (sv)
Other versions
SE0300922D0 (en
Inventor
Anders Soeren Oeman
Original Assignee
Trio Ab
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Trio Ab filed Critical Trio Ab
Priority to SE0300922A priority Critical patent/SE0300922L/en
Publication of SE0300922D0 publication Critical patent/SE0300922D0/en
Publication of SE0300922L publication Critical patent/SE0300922L/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183Call or contact centers with computer-telephony arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/60Semi-automatic systems, i.e. in which the numerical selection of the outgoing line is under the control of an operator
    • H04M3/62Keyboard equipment
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2207/00Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/20Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place hybrid systems
    • H04M2207/206Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place hybrid systems composed of PSTN and wireless network
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42314Systems providing special services or facilities to subscribers in private branch exchanges

Abstract

The present invention relates to a telephonist-manned telecommunications-related arrangement that includes a mobile telecommunications system (2) that includes those means and devices required for PBX-functions (3) for a number of chosen mobile telephone extension apparatus (T1), and further comprising a fixed telecommunications system (1), wherein a private branch exchange (5) that includes a number of chosen fixed extension telephone apparatus (T2, T3) is co-ordinated with said fixed telecommunications system, wherein the telephonist (6a) has at his/her disposal a control panel (6) that includes a display unit or display surface, and wherein an incoming call can be converted to or connected as an outgoing call to a chosen telephone extension apparatus through the medium of said control panel, and wherein the telephonist also has access to a speech channel, The telephonist-allocated control panel (6) is adapted to establish an information transfer mode with the aid of two disparate connections (46, 56), i.e. one connection (46) related to said PBX-function (3) in the mobile telecommunications system, and one connection (56) related to the private branch exchange (5) in the fixed telecommunications system (1); and in that the control panel (6) includes circuits and memories (3') and/or has access to circuits and memories, containing, inter alia, information disclosing whether an extension telephone apparatus (T1, T2) is related to the PBX-function (3) of the mobile telecommunications system or to the private branch exchange (5) of the fixed telecommunications system.
SE0300922A 2003-03-25 2003-03-25 Telefonistbetjänat arrangement SE0300922L (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
SE0300922A SE0300922L (en) 2003-03-25 2003-03-25 Telefonistbetjänat arrangement

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
SE0300922A SE0300922L (en) 2003-03-25 2003-03-25 Telefonistbetjänat arrangement
PCT/SE2004/000459 WO2004086739A1 (en) 2003-03-25 2004-03-25 Arrangement served by operator to establish connections between users
EP20040723438 EP1611736A1 (en) 2003-03-25 2004-03-25 Arrangement served by operator to establish connections between users

Publications (2)

Publication Number Publication Date
SE0300922D0 SE0300922D0 (en) 2003-03-25
SE0300922L true SE0300922L (en) 2004-09-26

Family

ID=20290869

Family Applications (1)

Application Number Title Priority Date Filing Date
SE0300922A SE0300922L (en) 2003-03-25 2003-03-25 Telefonistbetjänat arrangement

Country Status (3)

Country Link
EP (1) EP1611736A1 (en)
SE (1) SE0300922L (en)
WO (1) WO2004086739A1 (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2473207A (en) * 2009-09-02 2011-03-09 Kobby King Switchboard for connection to both landlines and mobile lines
US8355694B2 (en) * 2009-12-15 2013-01-15 At&T Intellectual Property I, L.P. Obviating mobile airtime minutes for business telephone calls

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5841854A (en) * 1994-02-16 1998-11-24 Priority Call Management, Inc. Wireless telephone integration system and method for call centers and workgroups
US5873032A (en) * 1994-04-28 1999-02-16 Metro One Telecommunications, Inc. Method and system for providing directory assistance services during attempt to complete customer or after call termination via an alphanumeric page
US6594357B1 (en) * 1998-03-31 2003-07-15 British Telecommunications Public Limited Company System and method of registering the identity of a telephone terminal in association with the identity of a computer terminal
EP1804476B1 (en) * 2000-01-31 2013-08-21 Grape Technology Group, Inc. Database update in a communication assistance system
EP1156652A1 (en) * 2000-05-19 2001-11-21 Novavox Ag Method to monitor and/or control connections in a telecommunication system
JP3463655B2 (en) * 2000-06-28 2003-11-05 日本電気株式会社 Call center system and its incoming method and recording medium
JP2002209018A (en) * 2000-08-28 2002-07-26 Alcatel System and method capable of call distribution to mobile operator
US6785380B2 (en) * 2001-06-01 2004-08-31 Avaya Technology Corp. Network-centric self-administered call center with intelligent mobile agent terminals

Also Published As

Publication number Publication date
WO2004086739A1 (en) 2004-10-07
SE0300922D0 (en) 2003-03-25
EP1611736A1 (en) 2006-01-04

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Legal Events

Date Code Title Description
NAV Patent application has lapsed