KR20180086830A - User requested service using wearable device real-time response service system and method thereof - Google Patents

Abstract

Disclosed are a system and a method for providing a real-time response service to a user requested service using a wearable device. The system for providing a service comprises: a customer terminal; the wearable device communicated with the customer terminal; an affiliated store service terminal for providing a service; a server for connecting to the customer terminal to provide the service from the service terminal, and charging to the service terminal for the provided service; and the service terminal for providing the requested service by a request of the customer terminal. Therefore, the system can be easily used even if using a mobile phone is dangerous and inconvenient such as during driving or exercising since the system can receive a service simply with a one-time touch method by using one hand without directly using the terminal.

Description

TECHNICAL FIELD [0001] The present invention relates to a wearable device, a wearable device, and a wearable device.

The present invention relates to a service for providing a user requested service in real time, more specifically, to a wearable ring type device having a built-in touch function. When a user touches the ring only once for a predetermined time, And automatically activating the corresponding application to communicate with the service terminal.

Companies that provide products or services to customers are required to promote their products or services by promoting customer participation by providing a number of customer participation events or channels to listen to customers' We expect image enhancement and subsequent sales growth.

It is common for a customer to communicate with a corporate customer center through a dial-up or web connection. However, there is a problem that only a voice message is transmitted in the case of a telephone connection, and in the case of a web connection, it is troublesome to log in the homepage of the corresponding company and to leave a text and an image. In addition, the customer's intention is not immediately transmitted to the company, and the response of the company is delayed by a certain amount of time.

For this reason, customers have difficulty communicating with companies that offer products and services, and the more customers avoid participation, the more costly and time-consuming the company must invest in inducing customer involvement.

Conventionally, an MO service has been proposed to solve the above problems. Mobile-oriented (MO) service is a service that sends short message service (SMS) from a mobile phone to a PC or a server and receives an answer to it via SMS. Until now, SMS could only be transferred between mobile phones or from the web to mobile phones. However, through the MO service, a mobile phone user can send a text message to a specific numbered server or PC.

For example, with the provision of the SMS MO service, mobile phone users can now use a short message to replace the ARS, call center service, and civil service. In addition, the government office can receive complaints in the form of a short message instead of receiving a complaint by telephone, but it is only possible to transmit a message in the form of a short message, which makes it difficult to communicate effectively with customers. In addition, when a short message including an image is to be transmitted, it is troublesome to access the web page or install a separate application.

In order to access the existing voice and video call center, it is often not possible to receive and receive various kinds of information through voice communication and receive various services provided by a call center simply by using a video call.

KR Patent Registration No. 10-0785647 (2007.12.07)

An object of the present invention is to provide a system and method for providing a user-requested service real-time response using a wearable device capable of providing services between a terminal and a company through a touch of a wearable ring-type device.

It is another object of the present invention to provide a system and method for providing a user-requested service real-time response using a wearable device that can connect to a customer center in a terminal and a customer center can provide a service by being connected to a service sensor without a wearable device.

In order to solve such a problem, a service providing system using a terminal according to the present invention includes a function of making a voice call with a call center of a server through a telephone network in case of a voice call connection and a function of communicating with a server through a data network A wearable device communicating with the customer terminal, a voice communication and a data communication using the telephone network and the application, and the voice communication with the user is performed according to the information inputted by the customer, the calling telephone number, An ARS function having a function of providing a service to the customer terminal in connection with a service terminal providing the service and a function of connecting the consultant and the customer terminal in case of voice call, And a server for requesting the client terminal And a service terminal for providing the requested service according to the present invention.

The wearable device may be configured to have a ring shape with a touch part. When the touch part touches, a service is requested to the customer terminal. When the customer terminal receives a service request signal from the wearable device, To provide services.

The wearable device may be configured to have a ring shape including a touch unit and a communication unit including a speaker and a micro-phone. When the touch unit touches the wearable device, the wearable device requests service from the wearable device, When the signal is received, the wearable device and the server may be connected to a voice call with the server so as to guide the wearable device and the server to provide a service using a voice call.

Also, the server provides the service received from the server storage unit or the service terminal to the customer terminal according to the request of the customer terminal, and stores the first charging information in the server storage together with the information of the customer terminal The second charging information is stored in the server storage unit together with the information of the customer terminal when the actual payment is made according to the service use by the customer terminal using the service provided by the service terminal, And may request and settle the settlement with the service terminal using the first and second charging information stored in the server storage unit as needed.

The client terminal may further include a communication interface unit for performing data communication using the voice communication or the application with the server and receiving the communication request of the wearable device, a position receiver for receiving positional information, And a terminal control unit for transmitting the location information when the service is requested to the server using the location information of the terminal and controlling the service terminal adjacent to the location to provide the service.

The present invention provides a service providing method using a server that mediates communication between a customer terminal and a service terminal to provide a service requested by the customer terminal, the method comprising the steps of: (a) receiving, by the customer terminal or the service terminal, (B) when the customer wishes to receive a call center service provided by the server, the customer terminal connects the call to the call center using the public telephone network, and after the call is connected The customer terminal and the application installed in the service terminal automatically execute the service, and the information stored in the server storage unit is retrieved using the information provided through the client terminal to the executed application, the service is requested, And transmits various kinds of information inputted by the customer to the server (C) when the customer wishes to receive a service to be executed when the application is executed, executes the application installed in the customer terminal and the service terminal, and transmits the executed application to the customer terminal and the server via the data network Requesting a service, inputting various information, storing various information inputted by a customer in a server storage unit by using information provided through an application connected to the service terminal, searching for information stored in the server storage unit, (d) When the server provides the service received from the server storage unit or the service terminal to the customer terminal according to a request of the customer terminal, the server transmits first charge information corresponding thereto to the server storage unit And a service providing unit for receiving the service from the service terminal, And stores the second charging information in the server storage unit together with the information of the customer terminal when the actual payment is performed according to the use of the service in the terminal period, 2 charging information to the service terminal using the charging information.

When the wearable device touches the touch part, the service request is sent to the customer terminal. When the customer terminal receives the service request signal from the wearable device, the wearable device and the server connect the voice call with the server, And providing the service, the service can be easily provided using the wearable device.

Therefore, according to the system and method for providing the user-requested service real-time response using the wearable device of the present invention, the app of the terminal owned by the customer can be activated by touching the wearable ring to receive the service of the service company.

In addition, according to the system and method for providing a user-requested service real-time response using the wearable device of the present invention, service can be received only once with one hand without using the terminal directly, It can be easily used when the use of the mobile phone is dangerous and uncomfortable.

According to the system and method for providing user-requested service real-time response using the wearable device of the present invention, it can be used in emergency situations in which both hands can not be used due to a dangerous situation. In order to enable the easiest use for the elderly, It is possible to use the ring by touching the ring once a predetermined time.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a main configuration diagram of a service system for providing a user-requested service real-time response using a wearable device according to an embodiment of the present invention;
2 is a block diagram of a main part of a customer terminal,
3 is a main configuration diagram of the server,
4 is a main configuration diagram of a service terminal,
And
5 is a flowchart illustrating an operation of a service system for providing a user-requested service real-time response using a wearable device according to an embodiment of the present invention.

It is to be understood that the words or words used in the present specification and claims are not to be construed in a conventional or dictionary sense and that the inventor can properly define the concept of a term in order to describe its invention in the best possible way And should be construed in light of the meanings and concepts consistent with the technical idea of the present invention.

Throughout the specification, when an element is referred to as "comprising ", it means that it can include other elements as well, without excluding other elements unless specifically stated otherwise. It should be noted that the terms such as " part, "" module, " .

It is to be understood that the term "and / or" throughout the specification includes all possible combinations from one or more related items. For example, the meaning of "first item, second item and / or third item" may be presented from two or more of the first, second or third items as well as the first, second or third item It means a combination of all the items that can be.

Identification codes (e.g., a, b, c, ...) in each step throughout the specification are used for convenience of description, and the identification codes do not limit the order of each step, Unless the context clearly states a particular order, it may take place differently from the stated order. That is, each step may occur in the same order as described, may be performed substantially concurrently, or may be performed in reverse order.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

FIG. 1 is a main configuration diagram of a service system for providing a user-requested service real-time response using a wearable device according to an embodiment of the present invention. The service system of the present invention drives an application (application) A server 200 connected to the server 200 and providing a service requested by the client terminal 100. The client terminal 100 is a server for providing a service requested by the client terminal 100, (300).

That is, when the user-requested service real-time response providing service system of the present invention requests a service through the app or phone of the terminal 100 to the server 200 operating as a service center provided by OU- The service terminal 300 providing the service is connected to the terminal 100 to provide the corresponding service.

First, the server 200 forms a call using a call center representative phone or causes data communication to be connected to the web through a running app, so that the user terminal 100 can perform a call center function for requesting a service.

Meanwhile, service provision through a call center is a general technology, and therefore, for convenience of description, only a case where the service is connected through an application will be described below.

The configuration of the server 200 will be described first with reference to FIG.

3 is a main configuration diagram of the server. The server 200 is operated to transmit a service request received from the terminal 100 to each service terminal 300 through communication.

That is, the server 200 performs voice communication and data communication using a telephone network and an application, and connects with the service terminal 300 providing the corresponding service according to the information inputted by the customer, the calling telephone number, And performs an ARS function to provide a service to the customer terminal 100 and to connect a consultant of the call center to the customer terminal 100 in case of a voice call and to charge the provided service.

The server 200 also implements the function of storing, modifying or deleting information (hospital, theater, airline, hotel, pharmacy, lawyer, etc.) of the service terminal 300, And employee information of the workplace can be additionally managed.

That is, the server 200 provides a service-enabled device and software to the customer connected through the customer terminal 100 or the call center, and the server 200 transmits the request of the customer to the connected or connected terminal through telephone And provide the service to the customer terminal.

In addition, the server 200 supports a service by interworking with a service terminal 300 such as a hospital or a hotel, which is connected to the OUTSOUN for a portion required by the customer.

For example, the customer terminal 100 can access the service terminal 300 according to a service type, such as a theater ticket or a hotel reservation, to request a reservation service.

The server 200 includes a communication unit 210 for transmitting and receiving information to and from the customer terminal 100 and the service terminal 300, And a server control unit 220 operable to be connected to the server 300.

The server control unit 220 may further include a server user application unit 230 that stores an application related to a service system providing a user requested service in real time when the application is requested by the user terminal 100 or the service terminal 300 The application may be configured to be provided to the customer terminal 100 or the service terminal 300.

In addition, the server storage unit 240 can store information (service type, manager, location, providing service, reservation, settlement, etc.) of the service terminal as a table.

That is, the server storage unit 240 stores the information of the corresponding service terminal so that the service can be performed by the customer terminal according to the type of the service, and displays the information on the application of the customer terminal or provides the service through the call center I can do it,

For example, when making a hospital reservation, data necessary for hospital selection, medical care items, day of care, appointment of charge, settlement, and position information of each service terminal are stored in the server storage unit 240, 100).

Preferably, when the location is provided to the customer terminal 100, the closest hospital may be displayed based on the location of the application when the reservation is made. Alternatively, when the care items are set, . ≪ / RTI >

The server control unit 220 reads the type of the service associated with the corresponding customer terminal and requests the service terminal to access the service terminal when the service of the customer terminal 100 is requested based on the information stored in the server storage unit 240.

In addition, the server control unit 220 determines that the service is not provided even after a predetermined time has elapsed since the corresponding service terminal should be connected based on the service request information because the service is not registered or the communication on the web is unstable. To help with the progress.

In this case, the customer terminal 100 can be notified by a character or PUSH method to be connected to the call center.

That is, the server 200 provides the service received from the server storage unit 240 or the service terminal 300 to the customer terminal 100 according to the request of the customer terminal 100, May be stored in the server storage unit 240 together with the information of the server 100.

In addition, when the server 200 performs the actual settlement according to the use of the service in the customer terminal 100 using the service provided by the service terminal 300, the server 200 transmits the second accounting information, And may be stored in the storage unit 240.

If the billing information is stored in the server storage unit 240 as described above, the billing information may be requested by the service terminal 300 using the first and second billing information according to the set period or the need, and the billing information may be requested.

Meanwhile, the customer terminal 100 is operated by a customer who requests a service, and is operated to execute an application and receive a service through the service terminal 300 connection from the server 200.

In the case of voice call connection, the customer terminal 100 performs voice communication with the call center of the server 200 through the telephone network. When the application terminal 100 is connected to the server 200 through the data network,

In addition, the customer terminal 100 can easily operate the app with one hand without directly using the terminal, so that the user terminal 100 can be used in emergency situations where the user can not use both hands in a dangerous situation. In the case of driving, The wearable device 120 is provided so that it can be easily used even when the use of the mobile phone is dangerous and the use is inconvenient as the elderly.

The wearable device 120 is communicated with a customer terminal and can be configured to be portable to a user's body. However, in the present invention, a device that can be worn on a finger, such as a ring, will be described.

That is, the wearable device 120 is configured in the form of a ring, a ring is worn on a finger, and then, if necessary, is touched once for a predetermined time, whereby an app of the terminal 100 held by the customer is driven, So that the service of the service provider can be provided.

When the wearable device is used in a wearable device, the wearable device is connected to the call center of the server 200, and the wearable device is connected to the call center of the server 200, .

To this end, the wearable device 120 includes a touch unit 121 and a communication unit 122.

The touch unit 121 is operated to communicate with the customer terminal 100 through the communication unit 122 when the touch sensor touches or presses the sensor by hand for a predetermined time.

In this case, the customer terminal 100 makes a voice call with the call center of the server 200 upon receiving the touch signal, and when the call is connected, the customer terminal 100 can request the service through the call connection with the server 200 directly.

In addition, if the wearable device 120 is provided with a speaker and a microphone, the wearable device 120 can directly connect the wearable device and the server via the communication unit 122.

It is a matter of course that the communication of the touch unit 121 may use short range wireless communication using NFC, RF ID, and the like.

The communication unit 122 may be configured to establish a direct call connection with the call center of the server 200 or a call connection with the terminal 100 as well as a short distance wireless communication with the terminal 100. [

In this case, it is a matter of course that the wearable device 120 is provided with a speaker and a microphone necessary for a normal call.

A speaker formed at a predetermined distance from the touch portion 121, and a microphone formed on the outer side. When the wearable device of the present invention is formed in a ring shape and is worn on a finger, the microphone, And the speaker section is provided in order on the ring.

On the other hand, when the wearable device does not have such a function of the communication unit, when the touch unit 121 is operated, the customer terminal 100 is enabled to perform voice input / output and the necessary information is heard by the customer through the speaker of the terminal, .

In this case, when the service application is completed, the server 200 transmits the service details to the customer terminal 100 so that the service can be confirmed.

That is, when the touch unit 121 is touched, the wearable device 120 requests service to the customer terminal 100. When the customer terminal 100 receives a service request signal from the wearable device, the wearable device 120 transmits a voice call with the server 200 To connect and provide services.

On the other hand, if the wearable device 120 is configured in a ring shape having a touch part 121 and a communication part 122 including a speaker and a microphone, if the touch part 121 is touched, When the customer terminal 100 receives the service request signal from the wearable device, the user terminal 100 connects the voice call with the server and guides the wearable device 120 and the server 200 to provide the service using the voice call have.

More preferably, the wearable device 120 may be provided with a display unit so that contents of the requested service can be confirmed.

The customer terminal 100 includes a communication interface unit 111 for performing data communication or voice communication using the application 200 and the server 200, position information and service type of each service center, and a key input unit 113 A storage unit 116 for storing the location information of each service terminal, and a server unit 116 for reading requested service information stored in the storage unit 116 and displaying the requested service information on the terminal display unit 112 when the service request is received from the customer terminal 100, And a terminal control unit (114) for controlling communication with the terminal (200).

In addition, if the location receiver 117 for receiving location information such as a GPS receiver is further provided, it is possible to transmit the service information to the server 200 using the location information of the customer terminal 100, such as the GPS reception information received by the location receiver 117 The location information may be transmitted upon request, and access control may be performed so that the service terminal 300 adjacent to the location provides the corresponding service.

In addition, a user application unit 115 for downloading and storing an application related to a user-requested service real-time response providing service system and method using the wearable device of the present invention is connected to the server 200, The application details and progress of the current service are displayed on the terminal display unit 112 through the GUI.

The key input unit 113 is configured to be able to input data for a corresponding key using a touch screen or a keypad, and includes a system and method for providing a user-requested service real-time response using keys required for normal mobile control and a wearable device of the present invention, A specific button for setting related data, and the like.

The user application unit 115 is configured to download and store related apps through an application store or access the server 200 through a mobile communication network to download and install applications.

Preferably, the application may be installed through the authentication process of the server 200 during the installation of the application (App).

That is, according to the present invention, an application of the server user application unit 230 can be downloaded and installed by accessing a server 200 operated as a web site. However, regardless of whether the application is an IOS system or an Android system, You can also use the distribution method.

The process of downloading and installing the application (App) and the step of authentication are general, and a detailed description thereof will be omitted.

In addition, the terminal control unit 114 records the service application details in the GUI using the executed application and transmits the service application details to the server 200. The server 200 determines the type of the requested service, , A pharmacy, a lawyer, or the like, to be able to confirm the service application history.

If necessary, the terminal control unit 114 can directly access the service terminal 300 through the server 200 to request a service, instead of requesting a service from the displayed app.

The terminal control unit 114 acquires GPS information at intervals of several seconds through the built-in position receiver 117 and compares the obtained GPS position information with each service position information stored in the storage unit 117 to obtain the closest service place Search and display.

In addition, the location information may be transmitted to the server 200, and the location information stored in the server storage unit 240 may be received and displayed.

Also, the GPS position information acquisition through the position receiver 117 can be acquired at a predetermined time interval, or can be acquired even when the terminal moves over a certain distance.

On the other hand, when the service reservation is requested, the service can be activated by displaying the reservation contents on the terminal display unit 112 at a set time.

The service terminal 300 prepares a service to be provided by a hospital, a theater, an airline, a hotel, a pharmacy, a lawyer, etc. in the form of an app and provides the service to the customer terminal 100 to classify the type of service, manager, , And so on.

For example, when making a hospital reservation, the service terminal 300 stores data necessary for the hospital selection, a treatment item, a medical care date, a designation and settlement of a charge, .

The service terminal 300 includes a communication interface unit 310 for performing network communication or voice communication with the server 200, location information and service type of each service center, and key input unit 330, When the service request of the customer terminal 100 is received from the server 200, the service information stored in the storage unit 360 is read out And displays the terminal information on the terminal display unit 320, transmits the information to the client terminal 100, and controls the terminal 200 to communicate with the server 200.

In addition, a user application unit 350 for downloading and storing an application related to a user-requested service real-time response providing service system and method using the wearable device of the present invention is connected to the server 200, The application history and progress of the current service are displayed on the terminal display unit 320 via the GUI and the related data is transmitted to the customer terminal 100 so that the GUI display application 112 is displayed on the terminal display unit 112 of the customer terminal 100 And display related data.

The key input unit 330 is configured to be able to input data for a corresponding key using a touch screen or a keypad, and includes a key required for a normal mobile remote control and a specific button for setting necessary data related to providing positional information of the present invention As shown in FIG.

The user application unit 350 is configured to download and store related apps through an app store or access the server 200 through a mobile communication network to download and install applications.

Preferably, the application may be installed through the authentication process of the server 200 during the installation of the application (App).

That is, according to the present invention, an application of the server user application unit 230 can be downloaded and installed by accessing a server 200 operated as a web site. However, regardless of whether the application is an IOS system or an Android system, You can also use the distribution method.

The process of downloading and installing the application (App) and the step of authentication are general, and a detailed description thereof will be omitted.

Also, the terminal control unit 340 records the service application details in the GUI using the executed application, stores the service application details in the storage unit 360, and causes the server 200 to display the service application details on the client terminal 100.

If necessary, the terminal control unit 340 can directly access the customer terminal 100 through the server 200 to request a service, instead of receiving a service application through the displayed application.

Of course, a call center can be used at this time.

In addition, if the call center is difficult to operate, the service may be provided by ARS.

The configuration for such call center and ARS operation is general, so a description thereof will be omitted.

On the other hand, when the service reservation is requested, the reserved data may be transmitted at the set time so that the customer terminal 100 can display the reservation contents on the terminal display unit 112 by driving the application.

The service terminal 300 may include a customer terminal 100 and may include a smart phone, a tablet PC, a PDA (Personal Digital Assistants), and the like, Lt; / RTI >

The operation of the service system for providing a user-requested service real-time response using the wearable device according to an embodiment of the present invention will be described with reference to the above-described configuration.

FIG. 5 is a flowchart illustrating an operation of a service system for providing a user-requested service real-time response using a wearable device according to an embodiment of the present invention. As shown in FIG. 5, In order to provide the corresponding service, the server 120 accesses the server 200 to request an associated application (S111). When the related application is transmitted from the server 120 (S121), the downloaded application is stored in the user application 115, (S113).

The installation of the application in step S113 may be performed by executing an executable file transmitted from the server 200. However, for reuse, the application is downloaded and stored in the user application unit 115, and the stored application is executed to install the application .

In step S111, step S121 and step S112, the headset 100 connects the related application to the server 200 to download and install the related application, or the service terminal 300 repeats the same process, You can download and install it.

In addition, the application may download and store the related application through an application store or the like, or install the application through the authentication process of the server 200 during the installation of the application (App).

That is, according to the present invention, an application of the server user application unit 230 can be downloaded and installed by accessing a server 200 operated as a web site. However, regardless of whether the application is an IOS system or an Android system, You can also use the distribution method.

When the installation of the application is completed in step S112, the application is executed to register the subscription (S113) and related information in the server 200 (S122).

The subscription in step S113 allows the user to input information necessary for registration in advance in order to utilize the basic service provision system of the user request service real-time response according to the present invention.

At this time, it is possible to input information required for a service, a reservation, and settlement for each service to be provided by a hospital, a theater, an airline, a hotel, a pharmacy, a lawyer, etc., and to register a main payment means as settlement information.

Of course, even if the service includes payment for the provided service, the case where the related service is provided at the request of the customer terminal 100 at the server 200 operating as a service center provided by OTIOUNS and the case where the related service is provided at the customer terminal 100 And can request the operator of the service terminal 300 to provide a content providing cost.

When a service is requested from the customer terminal 100 to the server 200, an identification number such as a mobile phone number is transmitted to the server 200, and the corresponding identification number is transmitted to the service terminal 300, A different billing system can be operated by judging whether a service is provided or an actual service is used.

These charges are managed by the server settlement unit 250 and the service settlement unit 370 according to their identification numbers, and they can be mutually settled on a predetermined cycle or upon request.

For example, when the server control unit 220 requests settlement of the billing information stored in the server settlement unit 250 to the service terminal 300 at the end of each month, the service terminal 300 transmits the data stored in the service settlement unit 370 And the settlement can be made if the corresponding costs are matched.

Alternatively, if the server 200 or the service terminal 300 makes a request for settlement as required, mutual settlement may be performed as described above.

As described above, in the state where the installation of the application, the membership registration, and the registration are completed, the headset terminal 100 requests service (S114).

A request for such a service may be made directly through the application installed in the customer terminal 100. However, when the user accesses the customer terminal 100 through the touch unit 121 of the wearable device 120 by short-range wireless communication, 114 executes the application stored in the user application unit 115 and applies for the service.

When the service request is received from the customer terminal 100 (S123), the server 200 proceeds to the service terminal 300 related to the service (S124).

The service terminal 300 receiving the service application in step S214 reads the registered service from the user application unit 350 and drives the corresponding application to provide the corresponding information to the server 200 and displays it on the terminal display unit 320, (S131).

The server 200 provides the data to be displayed on the application of the customer terminal 100 in step S125 and the customer terminal 100 provided with the service in step S215 transmits the service to the customer terminal display unit 112, And at the same time, outputs the content of the corresponding service through the speaker of the terminal (S115).

Steps S114 to S115 may be understood as a process of displaying only the large category of service provision or service provision when requesting service at the headset terminal 100. [

For example, if you apply for a hospital, you can have a list of all registered hospitals, with or without hospital services.

When the service terminal 300 provides the service requested by the customer terminal 100, the server 200 informs the server settlement unit 250 of the first charge information / RTI >

That is, after providing the data for the service through the steps S114 to S115 to the customer terminal 100, the process proceeds to the concrete service application step.

In step S116, the service terminal 300 requests a specific service.

For example, if the movie theater is selected in the above step, the service terminal 300 provides the corresponding service (S133) and the step of paying the cost (S160).

At this time, since the server 200 provides the actual service and the payment for the service use is proceeded in the customer terminal, the server 200 of the present invention transmits the second charging information for providing the service to the server settlement unit 250 (S150).

As described above, the accounting information is recorded in the server settlement unit 250 through the primary and / or secondary.

The first to the second charging may be performed such that the operator of the server 200 and the operating entity of the service terminal 300 set billing information before negotiating a service such as the present invention and settle the billing information when necessary.

As described above, according to the real-time response providing service system and method of the present invention, it is possible to easily operate the app with one hand to use in an emergency in which the user can not use both hands because of dangerous situations, , It can be used easily even when the use of mobile phone is dangerous and it is inconvenient to use with the elderly.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is evident that many alternatives, modifications and variations will be apparent to those skilled in the art.

100: customer terminal 111, 310: communication interface
112, 320: a terminal display 114, 340:
115, 350: user application unit 117: position receiver
120: wearable device 121: touch part
122: communication unit 200: server
210: communication unit 220: server control unit
250: server storage unit 260: server settlement unit
300: service terminal

Claims (7)

A service providing system using a terminal,
A customer terminal having a function of making a voice call with a call center of a server through a telephone network in case of a voice call connection and a function of connecting to a server through a data network when an application is used;
A wearable device communicating with the customer terminal;
And performs voice communication and data communication using the telephone network and the application, and provides a service to the customer terminal by connecting with a service terminal providing the service according to the information input by the customer, the calling telephone number, and the application service A server for performing an ARS function having a function of connecting a consultant to the customer terminal in case of a voice call and requesting charging of the provided service to the service terminal;
A service terminal for providing a service requested by the customer terminal;
A service providing system for providing a real time response to a user request service using the wearable device.
The method according to claim 1,
The wearable device
And a ring shape having a touch part, wherein when the touch part is touched, a service is requested to the customer terminal,
The customer terminal
And when the service request signal is received from the wearable device, connects the voice call with the server and provides a service.
The method according to claim 1,
The wearable device
A touch part, and a communication part including a loudspeaker and a microphone, wherein when the touch part is touched, a service is requested to the customer terminal,
The customer terminal
And when the service request signal is received from the wearable device, the wearable device and the server guide the user to provide a service using a voice call by connecting a voice call with the server.
The method according to claim 1,
The server
A service providing unit for providing a service received from the server storage unit or the service terminal to the customer terminal according to a request of the customer terminal and storing the first charging information in the server storage unit together with the information of the customer terminal,
When the actual payment is made according to the use of the service by the customer terminal using the service provided by the service terminal, the second charging information is stored in the server storage together with the information of the customer terminal,
And a request for payment to the service terminal using first and second charging information stored in the server storage unit according to a set cycle or a necessity.
The method according to claim 1,
The customer terminal
A communication interface for performing data communication with the server using a voice call or an application and receiving a communication request of the wearable device;
A position receiver for receiving position information;
A terminal control unit for transmitting the corresponding location information when the service is requested to the server using the location information of the customer terminal received by the location receiver and controlling the service terminal adjacent to the location to provide the corresponding service;
A service providing system for providing a real time response to a user request service using the wearable device.
A method for providing a user-requested service using a wearable device that mediates communication between a customer terminal and a service terminal to provide a service requested by the customer terminal,
(a) downloading and installing a service providing application using the wearable device in the customer terminal or the service terminal from the server or the application store;
(b) When a customer wishes to receive a call center service provided by the server, the customer terminal connects the call to the call center using the public telephone network, and after the call is connected, the application installed in the customer terminal and the service terminal is automatically executed , Retrieves information stored in the server storage unit using the information provided through the client terminal to the executed application, requests the service, inputs various information, and stores various information inputted by the customer in the server storage unit step;
(c) when the customer wishes to receive a service that is executed when the application is executed, the client terminal and the application installed in the service terminal are executed, and the executed application is connected to the customer terminal, the server, Retrieving information stored in a server storage unit, requesting a service, inputting various information, and storing various information inputted by a customer in a server storage unit using information provided through the server;
(d) When the server provides the service received from the server storage unit or the service terminal to the customer terminal according to a request of the customer terminal, the server transmits first charge information corresponding thereto to the server storage unit Stores the second charging information in the server storing unit together with the information of the customer terminal when the actual payment is made according to the service use by the customer terminal using the service provided by the service terminal, Requesting payment to the service terminal using first and second charging information stored in the server storage unit according to a set cycle or a necessity;
Wherein the wearable device comprises a wearable device.
The method of claim 6,
When the touch unit of the wearable device touches the service terminal, the service request is transmitted to the customer terminal, and when the service terminal receives the service request signal from the wearable device, the wearable device and the server connect the voice call with the server, Guiding to provide a service;
Wherein the wearable device comprises a wearable device.

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