KR20170017130A - System for supporting messenger service for sustainable one-time service requesting and processing - Google Patents

System for supporting messenger service for sustainable one-time service requesting and processing Download PDF

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KR20170017130A
KR20170017130A KR1020150110578A KR20150110578A KR20170017130A KR 20170017130 A KR20170017130 A KR 20170017130A KR 1020150110578 A KR1020150110578 A KR 1020150110578A KR 20150110578 A KR20150110578 A KR 20150110578A KR 20170017130 A KR20170017130 A KR 20170017130A
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service
information
request
unique
user
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KR1020150110578A
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Korean (ko)
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KR101740998B1 (en
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이상훈
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에이큐 주식회사
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping [e-shopping]
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06KGRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10Services
    • G06Q50/12Hotels or restaurants
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/30Transportation; Communications

Abstract

A one-time instant messenger service system is disclosed. The one-time service request and the messenger service support system of the present invention include at least one short-range communication tag that stores unique information including a unique ID and application program execution commands and is attached or mounted at a predetermined position, A service request receiving unit for forming a channel, reading unique information according to the tagging of the short distance communication tag, transmitting a unique ID and request information of the user, and matching the position information of each short distance communication tag corresponding to the unique ID and the unique ID And a first service support server for supporting the request information of the user so that the request information of the user and the location information of the corresponding short distance communication tag are provided to at least one of the first service processing units, Request service and request service That can increase the ease by helping can be quickly processed.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention [0001] The present invention relates to a system for providing a one-time service request and a processable messenger service,

The present invention relates to a one-time instant messenger service system, and more particularly, to a system and method for instant messenger service system in which a short-distance communication tag is tagged at a specific location of various public facilities and public places, To a one-time service request and a processable messenger service support system capable of increasing convenience and increasing commercial use efficiency.

In public places such as sports venues, concert halls, and public transportation facilities, public places such as parks, etc., consumers need to show their doctors directly in front of the store person in order to order or purchase goods or food, There is a hassle to do.

Particularly, when consumers like a sports arena and a performance hall are crowded, the time required for such purchasing and payment may become long and inconvenience to consumers. In order to reduce such inconvenience, a technology has been known in which a consumer can pre-order a product using a terminal, but there is a disadvantage that a consumer has to directly access an application program or access a homepage of the store.

Recently, as application fields such as NFC (Near Field Communication) technology, which is a kind of short distance communication method, and payment function have been expanded, Korean Patent Publication No. 10-2013-007506 (published on Jan. 31, 2013) Some of the techniques for ordering products have been announced.

However, the conventional product order service using NFC technology also requires the consumer to directly input personal information and delivery address information, which is inconvenient for the consumer to find various order information besides the personal information and the destination information, .

On the other hand, in addition to cultural spaces such as stadiums and concert halls, public facilities such as public transportation facilities and parks also need to report or accept complaints or inconveniences. In addition, There was a problem that it was inconvenient that the user had to find the contact information and enter the corresponding position every time and fill in the request information.

Korean Patent Laid-Open Publication No. 10-2013-007506 (published on Jan. 31, 2018)

SUMMARY OF THE INVENTION Accordingly, the present invention has been made to solve the above-mentioned problems occurring in the prior art, and it is an object of the present invention to provide a method and system for tagging a short distance communication tag provided at a specific location of a public venue such as a sports arena, a concert hall, And to provide a one-time service request and a processable messenger service support system capable of increasing the convenience of the user and improving the efficiency of commercial use by supporting the requested service to be processed quickly.

According to another aspect of the present invention, there is provided a system for supporting a one-time service request and a messenger service capable of handling at least one kind of messenger service, A short-range communication tag, a service request receiving unit for forming a service communication channel through an application program, reading unique information according to the tagging of the short-range communication tag, transmitting a unique ID and user's request information, and a unique ID and a unique ID The location information of each local communication tag is matched and stored and the location information of the user's request information and the corresponding local communication tag are provided to at least one first service processing unit, 1 service support server.

According to the one-time service request and the processable messenger service support system of the present invention described above, a user can easily request a one-time service by tagging a short-range communication tag at a specific location such as various public facilities and public places used by the public, So that the convenience of the user or the consumer can be enhanced.

In addition, for commercial processors that handle and resolve requested services such as ordering and purchasing, commercial use efficiency can be further increased.

In addition, by using the short-distance communication tag attached to specific locations such as public places and convenience facilities and application programs of mobile communication devices, it is possible to quickly receive and resolve civil complaints or crime complaints, It is possible to quickly solve the problem and confirm the result of the process, thereby enabling quick and dramatic support for urgent situations.

In particular, if complaints occur, customers can report the complaints and requests the processing only once with the tagging operation, and then monitor the processing results, thereby improving the satisfaction of the residents and improving the reliability of public institutions and service support companies Can be further increased.

FIG. 1 is a configuration diagram illustrating a messenger service support system capable of requesting a one-time service according to an embodiment of the present invention.
FIG. 2 is a configuration diagram specifically showing the first service support server shown in FIG. 1. FIG.
3 is a flowchart illustrating a service support method of the messenger service support system shown in FIG.
FIG. 4 is a block diagram illustrating a messenger service support system according to an exemplary embodiment of the present invention. Referring to FIG.
5 is a configuration diagram specifically showing the second service support server shown in FIG.
6 is another flowchart for explaining a service support method of the messenger service support system shown in FIG.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

In the present invention, the one-time service defines a case in which a service can be requested only once at the time of tagging of the short-range communication tag. If the location is tagged after one service request or is out of a place where the service is requested, Can not. In other words, when the user leaves the place where the tag of the local communication tag is located or the place where the service is requested, the communication channel of the service request receiving unit which has requested the service by executing the application program is deleted or disconnected. Therefore, Can not be requested.

FIG. 1 is a configuration diagram illustrating a messenger service support system capable of requesting a one-time service according to an embodiment of the present invention.

The messenger service support system of FIG. 1 includes at least one short distance communication tag 100 having unique information (UID) and unique information including an application program execution command stored and attached or mounted at a predetermined position, A service request receiving unit 200 for forming a channel and reading unique information according to the tagging of the short distance communication tag and transmitting the read unique ID and user's request information and a unique ID and each short distance communication tag 100) position information and provides at least one of the user request information and the location information of the corresponding short distance communication tag 100 to the first service processing unit 400 so that the request information from the user can be processed And a first service support server 300.

At least one short-range communication tag 100 may be an NFC (Near Field Communication ) tag, QR code ( Quick Response Code) stickers, RFID (Radio-Frequency Identification) tag, a beacon (Beacon), and other various forms of the Printed Code (Printed Code ). For convenience of description, only an example in which the NFC tag is applied will be described in the present invention. The local communication tag 100 of the present invention is mounted or attached to a predetermined position of a specific space available to the public, such as a seat of a sports arena, a seat of a performance hall, an amusement park, an outdoor public facility, or the like. At least one of various information such as a unique ID (UID) of a tag, current position information of a tag, and an application program execution command is stored in advance in the short distance communication tag 100. For example, in a specific service organization or the first service support server 300, at least one piece of information such as a unique ID of a tag, a corresponding location information, and an application program execution command is stored in advance in each short-range communication tag 100 , So that the local communication tag 100 is attached at a predetermined position.

The short-range communication tag 100 ZigBee ( zigbee ), Bluetooth, etc., and the low-power wireless communication module may be included in the short-range communication tag 100 itself. If the short distance communication tag 100 has a low power communication function, the first service support server 300 can check the position of the short distance communication tag 100 in real time. If the short distance communication tag 100 is lost or moved, The first service support server 300 can quickly check the lost or departed position of the short distance communication tag 100. [

When the unique ID and the application program execution command are stored in advance in the short distance communication tag 100, the application program is executed only by the user tagging the short distance communication tag 100, and the service support information is provided through the application program . Accordingly, the user refers to the service support information list and requests the service desired by the user. At this time. Since the unique ID and the request information of the user are provided to the first local service tag 100 by the first service support server 300, the user does not need to separately input his or her own personal information and his / And just wait for the period to be resolved. For example, when each local communication tag 100 is attached to a specific position such as a seat of a sports arena, a seat of a performance hall or a park, and the user tags the local communication tag 100 at a specific position, You can order food from a specific vendor. The unique ID and the food order information of the user are provided to the first service support server 300 and processed by the first service processing unit 400 in the local communication tag 100, It is possible to wait until the food is delivered according to the requested order information without separately inputting the location information of the food.

The service request receiving unit 200 may be a tablet mobile communication device such as a smart phone or a tablet PC capable of tagging the local communication tag 100 and installing and executing an application program. The service request receiving unit 200 reads the unique ID and the application program execution command when tagging the local communication tag 100, and installs and executes the application program according to the application program execution command. The service request receiving unit 200 forms a service communication channel with the first service supporting server 300 according to the executed application program and a wireless mobile communication method such as 3G, 4G, and LTE. The service request receiving unit 200 transmits the unique ID and the user request information, which have been read according to the control and request of the user through the application program, to the first service supporting server 300.

As described above, the service request receiving unit 200 receives the one-time service Perform Bar and the short distance communication tag 100, the service can be requested only once. If the user leaves the location that was tagged after the one-time service request or the place where the service was requested Additionally  The service can not be requested. If the user leaves the tagging location of the local communication tag 100 or the place where the service is requested, the communication channel of the service request receiving unit 200, which has executed the application program and requested the service, is deleted or disconnected. Outside of Additionally  The service can not be requested.

The first service support server 300 stores the unique ID of each of the short distance communication tags 100 and the location information of each short distance communication tag 100 according to each unique ID. When the unique ID and the user request information of the local area communication tag 100 are received through the service request receiving unit 200, the user request information and the location information of the corresponding local communication tag 100, To at least one of the first service processing units (400).

For example, when a user tags a local communication tag 100 at a specific location such as a ballpark seat, and then orders food of a specific company through an application program, the user's service request receiving unit 200 receives tagged unique ID and order information inputted by the user to the first service support server 300. [ Accordingly, the first service support server 300 finds the location information corresponding to the received unique ID and provides the corresponding location information and the order information of the user to the first service processing unit 400 of the corresponding company, .

The first service support server 300 supports the one-time service to the service request receiving unit 200. When the user requests a service by tagging the short distance communication tag 100 at a specific location such as a ball park seat, The location information of the communication tag 100 is compared with the service request receiving unit 200 to confirm whether or not the location information is within a predetermined range and to support the user request information to be processed. If the location information of the tagged local communication tag 100 and the service request receiving unit 200 are located outside the preset range, the user request information is deleted.

Accordingly, the user can not move with the short-range communication tag 100, and even if the short-distance communication tag 100 requests the service after tagging, the corresponding service is not requested. Therefore, The service can not be requested .

The first service support server 300 supports requests and inquiries between the first service processor 400 and the service request receiver 200 of the user so that they can be confirmed. That is, the first service support server 300 receives the service of the service request receiver 200 Yo Chat service between the service request receiving unit 200 and the first service processing unit 400 through the application program by providing a communication channel between the service request receiving unit 200 and the first service processing unit 400 of the corresponding company, Messages, and so on.

Each of the first service processing units 400 may be a terminal device of a company or an organization processing the request information requested by the user. The first service processing unit 400 may be a terminal device of a commercial company that sells and delivers a food ordered by a user, or may be an institution or a facility management agency that processes a complaint service requested by a user.

Each of the first service processing units 400 performs a messenger function with a user through an application program, or uses a chat or a text messaging function to inquire a user when there is a matter to reconfirm the request information requested by the user, can do.

FIG. 2 is a configuration diagram specifically showing the first service support server shown in FIG. 1. FIG.

The first service support server 300 shown in FIG. 2 matches and stores the unique IDs of the local communication tags 100 and the location information of each of the local communication tags 100 according to the unique IDs, When the request information of the user is inputted together with each unique ID through the first service processor 200, it finds the position information corresponding to the inputted unique ID, and transmits the corresponding position information and the request information of the user to the corresponding first service processor 400 A first service support engine 310 for supporting user request information so that user request information can be processed by providing first local service IDs and local service IDs And stores application program information supported by the service request receiving unit 200 and user's request information in correspondence with the corresponding first service processing unit 400, And a first database unit 320 for providing the respective information to the first service support engine 310.

The first service support engine 310 includes a wireless communication unit 311, an application program support unit 312 and a request service support unit 313 and further comprises a settlement service support unit 314 if necessary.

Specifically, the wireless communication unit 311 is connected to the service request receiving unit 200 and the first service processing unit 400 by setting a service communication channel using a wireless mobile communication method. The unique information and the user request information are respectively received through the service request receiver 200 and the operation of transmitting the location information and the user request information of the local communication tags 100 to the first service processor 400 is performed in real time .

The application program support unit 312 supports application programs installed and executed by the service request receiving unit 200.

When the request information of the user is input together with each unique ID through the service request receiving unit 200, the request service support unit 313 finds the corresponding location information corresponding to the unique ID, To the first service processing unit (400).

The request service support unit 313 compares the location information of the tagged local communication tag 100 with the service request receiving unit 200 and transmits the tagged location information to the service request receiving unit 200 And it is confirmed that the user request information is processed within the set range so that the user request information can be processed. That is, when the location information of the tagged local communication tag 100 and the service request receiving unit 200 match or are adjacent to the preset location information, the location information and the request information of the user are transmitted to any one of the first service processing unit 400 ). However, if the location information of the tagged local communication tag 100 and the service request receiving unit 200 are located outside the predetermined range, the user request information is deleted.

The payment service support unit 314 supports the payment program at the request of the service request receiving unit 200 to support the settlement process between the service request receiving unit 200 and the settlement service institution.

The first database unit 320 includes an application program information DB 321, a location information link DB 322, a service provision information DB 323, and a service matching information DB 324.

The application program information DB 321 stores an application program installed and executed by the service request receiving unit 200 and provides the application program to the service request receiving unit 200 through the application program support unit 312 upon request of the application program support unit 312 .

The location information link DB 322 stores a unique ID of each local communication tag 100 and location information of each local communication tag 100 previously set for each unique ID. When the unique ID is input from the request service support unit 313, the location information of the corresponding local communication tags 100 corresponding to the unique ID is provided to the request service support unit 313. [ The request service support unit 313 can provide the location information of the service request receiving unit 200 and the request information of the user to a corresponding one of the first service processing units 400.

The service provision information DB 323 stores various service support information supported by users through an application program and selectively supports various service support information supported according to a request of an application program executed in the service request receiving unit 200 do. The service support information may be an order page or menu information that allows a user to order food or products, or may be information on an agency support service page that can request a complaint or a grievance processing.

The service matching information DB 324 stores matching information of at least one first service processing unit 400 that can process the user request information corresponding to the user request information. When the user request information is inputted from the request service support unit 313, at least one first service processing unit 400 capable of processing each user request information is selected and information about at least one first service processing unit 400 To the request service support unit 313.

3 is a flowchart illustrating a service support method of the messenger service support system shown in FIG.

First, the short distance communication tag 100 is mounted or attached to a predetermined position of a specific space available to the public, such as a seat of a sports arena, a seat of a performance hall, an amusement park, an outdoor public facility, or the like. Here, at least one of various information such as a unique ID (UID) of the tag, the current position information of the tag, and an application program execution command is stored in advance in the local communication tag 100.

In the case where the unique ID and the application program execution command are stored in advance in the short distance communication tag 100, the application program is executed only by the user tagging the short distance communication tag 100, and the service support information is provided through the application program. Accordingly, the user refers to the service support information list and requests the service desired by the user. At this time, the unique ID and the request information of the user are provided to the first service support server 300 in the corresponding short distance communication tag 100, and the user does not need to separately input his or her own personal information and his / And wait for a period of time that is supported and resolved.

The service request receiving unit 200 reads the unique ID and the application program execution command when tagging the local communication tag 100, and installs and executes the application program according to the application program execution command. The service request receiving unit 200 forms a service communication channel with the first service supporting server 300 according to a wireless mobile communication method with the executed application program. The service request receiving unit 200 transmits the unique ID and the user request information, which have been read according to the control and request of the user through the application program, to the first service supporting server 300.

The first service support server 300 receives the unique ID and the user request information of the local communication tag 100 through the service request receiving unit 200 and transmits the user request information and the corresponding local communication And provides the position information of the tag 100 to at least one of the first service processing unit 400.

At this time, when the service request receiving unit 200 requests the service by tagging the local communication tag 100 in the service request receiving unit 200, the request service support unit 313 compares the location information of the tagged local communication tag 100 with the service request receiving unit 200 So as to ensure that the user request information can be processed. That is, only when the location information of the tagged local communication tag 100 and the service request receiving unit 200 match or are adjacent to the preset location information, the location information and the user's request information are transmitted to any one of the first service processing unit 400 ).

Accordingly, the first service support server 300 finds the location information corresponding to the received unique ID and provides the corresponding location information and the order information of the user to the first service processing unit 400 of the corresponding company, .

For example, when the short distance communication tag 100 is attached to a specific position such as a seat of a sports arena, a seat of a performance hall or a park, and the user tags the short distance communication tag 100 at a specific position, You can order the vendor's food. The unique ID and the food order information of the user are provided to the first service support server 300 and processed by the first service processing unit 400 in the local communication tag 100, It is possible to wait until the food is delivered according to the requested order information without separately inputting the location information of the food.

In particular, the first service support server 300 matches and stores the unique ID of each of the short distance communication tags 100 and the location information of each of the short distance communication tags 100 according to each unique ID, If the request information of the user is inputted together with each unique ID, the location information corresponding to the inputted unique ID is found, and the corresponding location information and the request information of the user are provided to the corresponding first service processing unit 400, And support the request information to be processed.

As described above, according to the one-time service request and the processable messenger service support system of the present invention, the user can easily request the one-time service by tagging the short-range communication tag at a specific location such as various public facilities and public places, By enabling services to be processed quickly, it is possible to increase convenience for users and consumers. In addition, for commercial processors that handle and resolve requested services such as ordering and purchasing, commercial use efficiency can be further increased.

FIG. 4 is a block diagram illustrating a messenger service support system according to an exemplary embodiment of the present invention. Referring to FIG.

The messenger service support system of FIG. 4 includes at least one short distance communication tag 100, which stores unique information including a unique ID (UID), location information, and application program execution commands, A service request receiving unit 200 for forming a service communication channel, reading unique information according to tagging of a short distance communication tag, transmitting unique information including the location information and request information of a user, And a second service support server 500 for supporting the request information from the user to be processed by providing at least one of the information and the request information of the user to the second service processing unit 600.

In at least one local area communication tag 100, unique information including a unique ID (UID) of a tag, current position information of a predetermined tag, and an application program execution command is stored in advance. For example, in a specific service organization or a second service support server 500, at least one piece of information such as a unique ID of a tag, corresponding location information, and an application program execution command is stored in advance in each short-range communication tag 100 , It is attached to a predetermined specific position.

When the unique ID, unique location information, and application program execution command are stored in advance in the short distance communication tag 100, the application program is executed only by the user tagging the short distance communication tag 100, Is provided. Accordingly, the user refers to the service support information list and requests the service desired by the user. At this time. The unique ID, unique location information, and request information of the user are provided to the second local service tag 100 by the second service support server 500, so that the user does not have to separately input his / You just have to wait for the period that the request information is supported and resolved.

The service request receiving unit 200 reads the unique ID, the unique location information and the application program execution command at the tagging time of the local communication tag 100 and installs and executes the application program according to the application program execution command. Then, the service request receiving unit 200 transmits the unique ID, unique location information, and user request information input by the user to the second service support server 500 according to the control and request of the user through the application program .

The second service support server 500 receives the unique ID, unique location information, and user request information of the local communication tag 100 through the service request receiver 200, And provides the location information of the corresponding short distance communication tag 100 to at least one second service processing unit 600.

For example, if a user requests complaints in public transportation, public facilities or public places, receives complaints, or receives an urgent complaint, such as reporting a crime by witnessing a crime, The receiving unit 200 transmits the tagged unique ID, location information, and emergency complaint to the second service support server 500. Accordingly, the second service support server 500 finds the location information corresponding to the received unique ID, and provides the corresponding location information and the emergency service information to the second service processing unit 600 of the corresponding institution so that the user request information is processed .

Each of the second service processing units 600 may be a terminal device of an organization that processes the emergency complaint information requested by the user.

5 is a configuration diagram specifically showing the second service support server shown in FIG.

The second service support server 500 shown in FIG. 5 receives the unique ID, current location information and user's request information through the service request receiver 200, A second service support engine 510 for supporting the user request information to be processed by providing the request information of the service request receiving unit 200 to a corresponding one of the second service processing units 600, And a second database unit 520 for matching the request information of the user with the corresponding second service processor 600 and providing the stored information to the second service support engine 510.

The second service support engine 510 includes a wireless communication unit 511, an application program support unit 512 and a request service support unit 513 and further includes a process result confirmation unit 514 as necessary.

Specifically, the wireless communication unit 511 is connected to the service request receiving unit 200 and the second service processing unit 500 by setting a service communication channel using a wireless mobile communication method. The unique information and the user request information are respectively received through the service request receiving unit 200 and the operation of transmitting the location information of the local communication tags 100 and the user request information to the second service processing unit 500, .

The application program support unit 512 supports application programs installed and executed in the service request receiving unit 200. [

When the unique ID and the location information are input through the service request receiver 200, the requested service support unit 513 transmits the location information corresponding to the unique ID and the request information of the user to the corresponding second service processor 600 ).

The processing result confirming unit 514 receives the processing result of the user request information processed from the at least one second service processing unit 600 and notifies the processing result of the user request information of the service request receiving unit 200.

The second database unit 520 includes an application program information DB 521, a service provision information DB 523, and a service matching information DB 524.

The application information DB 521 stores an application program installed and executed by the service request receiving unit 200 and provides the application program to the service request receiving unit 200 through the application program support unit 512 upon the request of the application program support unit 512 .

The service provision information DB 523 stores various service support information supported by users through an application program and selectively supports various service support information supported according to a request of an application program executed in the service request receiving unit 200 do. The service support information may be a page on which the user can receive a complaint or an emergency report, or an institutional support service page on which a complaint or a grievance can be requested.

The service matching information DB 524 stores matching information of at least one second service processing unit 500 capable of processing the user request information corresponding to the user request information. When the user request information is inputted from the request service support unit 513, at least one second service processing unit 600 capable of processing each user request information is selected and information about at least one second service processing unit 600 To the request service support unit 313.

FIG. 6 is a flow chart for explaining a service support method of the messenger service support system shown in FIG.

First, the short distance communication tag 100 is mounted or attached to a predetermined location in a specific space such as a public transportation facility, a public institution, and a public facility. Here, the local communication tag 100 stores in advance the unique ID (UID) of the tag, the current position information of the tag, and the application program execution command.

In the case where the unique ID and the application program execution command are stored in advance in the short distance communication tag 100, the application program is executed only by the user tagging the short distance communication tag 100, and the service support information is provided through the application program. Accordingly, the user refers to the service support information list and requests the service desired by the user. At this time, the unique ID and the request information of the user are provided to the second service support server 500 in the corresponding short distance communication tag 100, so that the user does not need to separately input his personal information and his / And wait for a period of time that is supported and resolved.

The service request receiving unit 200 reads the unique ID and the application program execution command when tagging the local communication tag 100, and installs and executes the application program according to the application program execution command. The service request receiving unit 200 forms a service communication channel with the second service supporting server 500 by the wireless mobile communication method with the executed application program. Then, the service request receiving unit 200 transmits the unique ID and the user request information, which have been read according to the control and request of the user through the application program, to the second service supporting server 500.

When receiving the unique ID and user request information of the local communication tag 100 through the service request receiving unit 200, the second service supporting server 500 transmits the user request information and the corresponding local communication And provides the position information of the tag 100 to at least one of the second service processing unit 600.

Accordingly, the second service support server 500 finds the location information corresponding to the received unique ID and provides the corresponding location information and the order information of the user to the second service processing unit 600 of the corresponding company, .

For example, if a user requests complaints in public transportation, public facilities or public places, receives complaints, or receives an urgent complaint, such as reporting a crime by witnessing a crime, The receiving unit 200 transmits the tagged unique ID, location information, and emergency complaint to the second service support server 500. Accordingly, the second service support server 500 finds the location information corresponding to the received unique ID, and provides the corresponding location information and the emergency service information to the second service processing unit 600 of the corresponding institution so that the user request information is processed .

As described above, according to the one-time service request and the processable messenger service support system of the present invention, the user can easily request the one-time service by tagging the short-range communication tag at a specific location such as various public facilities and public places, By enabling services to be processed quickly, it is possible to increase convenience for users and consumers. In addition, for commercial processors that handle and resolve requested services such as ordering and purchasing, commercial use efficiency can be further increased.

In addition, by using the short-distance communication tag attached to specific locations such as public places and convenience facilities and application programs of mobile communication devices, it is possible to quickly receive and resolve civil complaints or crime complaints, It is possible to quickly solve the problem and confirm the result of the process, thereby enabling quick and dramatic support for urgent situations.

In particular, if complaints occur, customers can report the complaints and requests the processing only once with the tagging operation, and then monitor the processing results, thereby improving the satisfaction of the residents and improving the reliability of public institutions and service support companies Can be further increased.

It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the spirit or scope of the invention as defined in the following claims And changes may be made without departing from the spirit and scope of the invention.

Claims (14)

At least one local communication tag attached to or mounted at a predetermined location where unique information including a unique ID and an application program execution command is stored;
A service request receiving unit for forming a service communication channel through the application program, reading the unique information according to the tagging of the local communication tag, and transmitting the unique ID and the request information of the user; And
The unique ID and the location information of each short distance communication tag corresponding to the unique ID are stored and stored, and the request information of the user and the location information of the short distance communication tag corresponding to the unique ID are provided to at least one first service processor, A first service support server for supporting request information of the first service support server;
And a messaging service support system.
The method according to claim 1,
The first service support server
And stores the unique ID of each of the short distance communication tags and the location information of each of the short distance communication tags according to the unique IDs in a storage unit. When the request information of the user is inputted together with each unique ID through the service request receiving unit, A first service support engine for searching for location information corresponding to the unique ID and providing the location information and the user's request information to the corresponding first service processor so that the user request information can be processed; And
And stores the unique ID of each of the short distance communication tags and the location information of each of the short distance communication tags corresponding to each unique ID, and also stores application program information supported by the service request receiver and the request information of the user, A first data base unit for matching with and storing the service information and providing the stored information to the first service support engine;
And a messaging service support system.
3. The method of claim 2,
The first service support engine
Wherein the service request receiving unit and the first service processing unit are connected to each other by establishing a service communication channel using a wireless mobile communication method and are provided with unique information and user request information through the service request receiving unit, A wireless communication unit for transmitting the location information of the tags and the user request information in real time;
An application program support unit for supporting an application program installed and executed by the service request receiving unit;
When the request information of the user is inputted together with each unique ID through the service request receiver, the location information corresponding to the input unique ID is found, and the location information and the request information of the user are provided to the corresponding first service processor Request service support;
And a messaging service support system.
The method of claim 3,
The first service support server
And a communication channel is formed between the service request receiving unit and the first service processing unit when the service request receiving unit makes a service request so that at least one of a messenger, a chat, and a message between the service request receiving unit and the first service processing unit through the application program One- time service requests and a processable messenger service support system that enable contact information to be exchanged in one way .
The method of claim 3,
The requested service support unit
If the request for service to a local area tagging the communications tag in the service request receiving unit, to ensure that the location information and the service request receiving part of the tagged short-range communication tag in comparison to a preset range, and matching the position information of the tagged short-range communication tag and Wherein the service request receiving unit provides the corresponding location information and the request information of the user to the corresponding one of the first service processing units only when the service request receiving unit matches or is adjacent to the preset location information .
The method of claim 3,
The first service support engine
And a settlement service support unit for supporting a settlement program at the request of the service request receiving unit to support a settlement process between the service request receiver and the settlement service institution.
The method of claim 3,
The first data base
An application program information DB for storing an application program installed and executed by the service request receiver and supporting the application program to be provided to the service request receiver through the application program support unit when requested by the application program support unit;
The location information of each short distance communication tag previously set for each unique ID and the unique ID of each short distance communication tag are stored and if the unique ID is input from the requested service support unit, A location information link DB for providing the requested service to the requested service support unit;
A service provision information DB for storing various service support information supported by users through the application program and selectively supporting various service support information supported by the application program executed in the service request receiving unit;
And stores the matching information of at least one first service processing unit capable of processing the corresponding user request information corresponding to the user request information and processes each of the user request information when the user request information is inputted from the requested service support unit A service matching information DB for selecting at least one of the first service processing units and providing the information about the at least one first service processing unit 400 to the request service support unit;
And a messaging service support system.
At least one short range communication tag attached to or mounted at a predetermined position where unique information including a unique ID, position information, and an application program execution command is stored;
A service request receiving unit for forming a service communication channel through an application program, reading unique information according to tagging of the local communication tag, transmitting unique information including the location information and user request information; And
A second service support server for supporting the request information from the user to be processed by providing at least one of the unique information including the location information and the request information of the user to the second service processing unit;
And a messaging service support system.
9. The method of claim 8,
The second service support server
If the unique ID, the current location information, and the request information of the user are inputted through the service request receiver, the inputted unique ID, the current location information, and the request information of the user are transmitted to the corresponding second service processor A second service support engine for supporting the user request information to be processed; And
A second database unit for storing application program information supported by the service request receiver and the user request information by matching with the corresponding second service processor and providing the stored information to the second service support engine;
And a messaging service support system.
10. The method of claim 9,
The second service support engine
The service request receiving unit and the second service processing unit establish a service communication channel using a wireless mobile communication method and receive unique information and user request information through the service request receiving unit, A wireless communication unit for performing operations such as transmission of location information and user request information in real time;
An application program support unit for supporting an application program installed and executed by the service request receiving unit;
A request service support unit for providing location information corresponding to the unique ID and the request information of the user to the corresponding second service processor when each unique ID and location information is input through the service request receiver;
A processing result confirmation unit for receiving the processing result of the user request information processed by the at least one second service processing unit and notifying the processing result of the user request information of the service request receiving unit;
And a messaging service support system.
10. The method of claim 9,
The second service support server
A communication channel is formed between the service request receiving unit and the first service processing unit when the service request receiving unit makes a service request, so that the service request receiving unit and the second service processing unit communicate with each other through the application program , One- off service requests and a processable messenger service support system that enable contact information to be exchanged in at least one way .
11. The method of claim 10,
The requested service support unit
If the request for service to a local area tagging the communications tag in the service request receiving unit, to ensure that the location information and the service request receiving part of the tagged short-range communication tag in comparison to a preset range, and matching the position information of the tagged short-range communication tag and Wherein the service request receiving unit provides the corresponding location information and the request information of the user to the corresponding one of the first service processing units only when the service request receiving unit matches or is adjacent to the preset location information .
11. The method of claim 10,
The second service support engine
And a processing result confirmation unit for receiving the processing result of the user request information processed by the at least one second service processing unit and notifying the processing result of the user request information of the service request receiving unit. system.
11. The method of claim 10,
The second data base unit
An application program information DB for storing an application program installed and executed by the service request receiver and supporting the application program to be provided to a service request receiver through an application program support unit upon request of the application program support unit;
A service provision information DB for storing various service support information supported by users through the application program and selectively supporting various service support information supported by the application program executed in the service request receiving unit; And
At least one second service processor capable of processing the user request information corresponding to the user request information and storing at least one of the matching information of the second service processor, A service matching information DB for selecting a second service processing unit and providing information about at least one second service processing unit to the request service support unit;
And a messaging service support system.
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