KR20170017130A - System for supporting messenger service for sustainable one-time service requesting and processing - Google Patents
System for supporting messenger service for sustainable one-time service requesting and processing Download PDFInfo
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- KR20170017130A KR20170017130A KR1020150110578A KR20150110578A KR20170017130A KR 20170017130 A KR20170017130 A KR 20170017130A KR 1020150110578 A KR1020150110578 A KR 1020150110578A KR 20150110578 A KR20150110578 A KR 20150110578A KR 20170017130 A KR20170017130 A KR 20170017130A
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- information
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- unique
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/30—Transportation; Communications
Abstract
A one-time instant messenger service system is disclosed. The one-time service request and the messenger service support system of the present invention include at least one short-range communication tag that stores unique information including a unique ID and application program execution commands and is attached or mounted at a predetermined position, A service request receiving unit for forming a channel, reading unique information according to the tagging of the short distance communication tag, transmitting a unique ID and request information of the user, and matching the position information of each short distance communication tag corresponding to the unique ID and the unique ID And a first service support server for supporting the request information of the user so that the request information of the user and the location information of the corresponding short distance communication tag are provided to at least one of the first service processing units, Request service and request service That can increase the ease by helping can be quickly processed.
Description
The present invention relates to a one-time instant messenger service system, and more particularly, to a system and method for instant messenger service system in which a short-distance communication tag is tagged at a specific location of various public facilities and public places, To a one-time service request and a processable messenger service support system capable of increasing convenience and increasing commercial use efficiency.
In public places such as sports venues, concert halls, and public transportation facilities, public places such as parks, etc., consumers need to show their doctors directly in front of the store person in order to order or purchase goods or food, There is a hassle to do.
Particularly, when consumers like a sports arena and a performance hall are crowded, the time required for such purchasing and payment may become long and inconvenience to consumers. In order to reduce such inconvenience, a technology has been known in which a consumer can pre-order a product using a terminal, but there is a disadvantage that a consumer has to directly access an application program or access a homepage of the store.
Recently, as application fields such as NFC (Near Field Communication) technology, which is a kind of short distance communication method, and payment function have been expanded, Korean Patent Publication No. 10-2013-007506 (published on Jan. 31, 2013) Some of the techniques for ordering products have been announced.
However, the conventional product order service using NFC technology also requires the consumer to directly input personal information and delivery address information, which is inconvenient for the consumer to find various order information besides the personal information and the destination information, .
On the other hand, in addition to cultural spaces such as stadiums and concert halls, public facilities such as public transportation facilities and parks also need to report or accept complaints or inconveniences. In addition, There was a problem that it was inconvenient that the user had to find the contact information and enter the corresponding position every time and fill in the request information.
SUMMARY OF THE INVENTION Accordingly, the present invention has been made to solve the above-mentioned problems occurring in the prior art, and it is an object of the present invention to provide a method and system for tagging a short distance communication tag provided at a specific location of a public venue such as a sports arena, a concert hall, And to provide a one-time service request and a processable messenger service support system capable of increasing the convenience of the user and improving the efficiency of commercial use by supporting the requested service to be processed quickly.
According to another aspect of the present invention, there is provided a system for supporting a one-time service request and a messenger service capable of handling at least one kind of messenger service, A short-range communication tag, a service request receiving unit for forming a service communication channel through an application program, reading unique information according to the tagging of the short-range communication tag, transmitting a unique ID and user's request information, and a unique ID and a unique ID The location information of each local communication tag is matched and stored and the location information of the user's request information and the corresponding local communication tag are provided to at least one first service processing unit, 1 service support server.
According to the one-time service request and the processable messenger service support system of the present invention described above, a user can easily request a one-time service by tagging a short-range communication tag at a specific location such as various public facilities and public places used by the public, So that the convenience of the user or the consumer can be enhanced.
In addition, for commercial processors that handle and resolve requested services such as ordering and purchasing, commercial use efficiency can be further increased.
In addition, by using the short-distance communication tag attached to specific locations such as public places and convenience facilities and application programs of mobile communication devices, it is possible to quickly receive and resolve civil complaints or crime complaints, It is possible to quickly solve the problem and confirm the result of the process, thereby enabling quick and dramatic support for urgent situations.
In particular, if complaints occur, customers can report the complaints and requests the processing only once with the tagging operation, and then monitor the processing results, thereby improving the satisfaction of the residents and improving the reliability of public institutions and service support companies Can be further increased.
FIG. 1 is a configuration diagram illustrating a messenger service support system capable of requesting a one-time service according to an embodiment of the present invention.
FIG. 2 is a configuration diagram specifically showing the first service support server shown in FIG. 1. FIG.
3 is a flowchart illustrating a service support method of the messenger service support system shown in FIG.
FIG. 4 is a block diagram illustrating a messenger service support system according to an exemplary embodiment of the present invention. Referring to FIG.
5 is a configuration diagram specifically showing the second service support server shown in FIG.
6 is another flowchart for explaining a service support method of the messenger service support system shown in FIG.
Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.
In the present invention, the one-time service defines a case in which a service can be requested only once at the time of tagging of the short-range communication tag. If the location is tagged after one service request or is out of a place where the service is requested, Can not. In other words, when the user leaves the place where the tag of the local communication tag is located or the place where the service is requested, the communication channel of the service request receiving unit which has requested the service by executing the application program is deleted or disconnected. Therefore, Can not be requested.
FIG. 1 is a configuration diagram illustrating a messenger service support system capable of requesting a one-time service according to an embodiment of the present invention.
The messenger service support system of FIG. 1 includes at least one short
At least one short-
The short-
When the unique ID and the application program execution command are stored in advance in the short
The service
As described above, the service
The first
For example, when a user tags a
The first
Accordingly, the user can not move with the short-
The first
Each of the first
Each of the first
FIG. 2 is a configuration diagram specifically showing the first service support server shown in FIG. 1. FIG.
The first
The first
Specifically, the
The application
When the request information of the user is input together with each unique ID through the service
The request
The payment
The
The application
The location
The service
The service
3 is a flowchart illustrating a service support method of the messenger service support system shown in FIG.
First, the short
In the case where the unique ID and the application program execution command are stored in advance in the short
The service
The first
At this time, when the service
Accordingly, the first
For example, when the short
In particular, the first
As described above, according to the one-time service request and the processable messenger service support system of the present invention, the user can easily request the one-time service by tagging the short-range communication tag at a specific location such as various public facilities and public places, By enabling services to be processed quickly, it is possible to increase convenience for users and consumers. In addition, for commercial processors that handle and resolve requested services such as ordering and purchasing, commercial use efficiency can be further increased.
FIG. 4 is a block diagram illustrating a messenger service support system according to an exemplary embodiment of the present invention. Referring to FIG.
The messenger service support system of FIG. 4 includes at least one short
In at least one local
When the unique ID, unique location information, and application program execution command are stored in advance in the short
The service
The second
For example, if a user requests complaints in public transportation, public facilities or public places, receives complaints, or receives an urgent complaint, such as reporting a crime by witnessing a crime, The receiving
Each of the second
5 is a configuration diagram specifically showing the second service support server shown in FIG.
The second
The second
Specifically, the
The application
When the unique ID and the location information are input through the
The processing
The
The
The service
The service
FIG. 6 is a flow chart for explaining a service support method of the messenger service support system shown in FIG.
First, the short
In the case where the unique ID and the application program execution command are stored in advance in the short
The service
When receiving the unique ID and user request information of the
Accordingly, the second
For example, if a user requests complaints in public transportation, public facilities or public places, receives complaints, or receives an urgent complaint, such as reporting a crime by witnessing a crime, The receiving
As described above, according to the one-time service request and the processable messenger service support system of the present invention, the user can easily request the one-time service by tagging the short-range communication tag at a specific location such as various public facilities and public places, By enabling services to be processed quickly, it is possible to increase convenience for users and consumers. In addition, for commercial processors that handle and resolve requested services such as ordering and purchasing, commercial use efficiency can be further increased.
In addition, by using the short-distance communication tag attached to specific locations such as public places and convenience facilities and application programs of mobile communication devices, it is possible to quickly receive and resolve civil complaints or crime complaints, It is possible to quickly solve the problem and confirm the result of the process, thereby enabling quick and dramatic support for urgent situations.
In particular, if complaints occur, customers can report the complaints and requests the processing only once with the tagging operation, and then monitor the processing results, thereby improving the satisfaction of the residents and improving the reliability of public institutions and service support companies Can be further increased.
It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the spirit or scope of the invention as defined in the following claims And changes may be made without departing from the spirit and scope of the invention.
Claims (14)
A service request receiving unit for forming a service communication channel through the application program, reading the unique information according to the tagging of the local communication tag, and transmitting the unique ID and the request information of the user; And
The unique ID and the location information of each short distance communication tag corresponding to the unique ID are stored and stored, and the request information of the user and the location information of the short distance communication tag corresponding to the unique ID are provided to at least one first service processor, A first service support server for supporting request information of the first service support server;
And a messaging service support system.
The first service support server
And stores the unique ID of each of the short distance communication tags and the location information of each of the short distance communication tags according to the unique IDs in a storage unit. When the request information of the user is inputted together with each unique ID through the service request receiving unit, A first service support engine for searching for location information corresponding to the unique ID and providing the location information and the user's request information to the corresponding first service processor so that the user request information can be processed; And
And stores the unique ID of each of the short distance communication tags and the location information of each of the short distance communication tags corresponding to each unique ID, and also stores application program information supported by the service request receiver and the request information of the user, A first data base unit for matching with and storing the service information and providing the stored information to the first service support engine;
And a messaging service support system.
The first service support engine
Wherein the service request receiving unit and the first service processing unit are connected to each other by establishing a service communication channel using a wireless mobile communication method and are provided with unique information and user request information through the service request receiving unit, A wireless communication unit for transmitting the location information of the tags and the user request information in real time;
An application program support unit for supporting an application program installed and executed by the service request receiving unit;
When the request information of the user is inputted together with each unique ID through the service request receiver, the location information corresponding to the input unique ID is found, and the location information and the request information of the user are provided to the corresponding first service processor Request service support;
And a messaging service support system.
The first service support server
And a communication channel is formed between the service request receiving unit and the first service processing unit when the service request receiving unit makes a service request so that at least one of a messenger, a chat, and a message between the service request receiving unit and the first service processing unit through the application program One- time service requests and a processable messenger service support system that enable contact information to be exchanged in one way .
The requested service support unit
If the request for service to a local area tagging the communications tag in the service request receiving unit, to ensure that the location information and the service request receiving part of the tagged short-range communication tag in comparison to a preset range, and matching the position information of the tagged short-range communication tag and Wherein the service request receiving unit provides the corresponding location information and the request information of the user to the corresponding one of the first service processing units only when the service request receiving unit matches or is adjacent to the preset location information .
The first service support engine
And a settlement service support unit for supporting a settlement program at the request of the service request receiving unit to support a settlement process between the service request receiver and the settlement service institution.
The first data base
An application program information DB for storing an application program installed and executed by the service request receiver and supporting the application program to be provided to the service request receiver through the application program support unit when requested by the application program support unit;
The location information of each short distance communication tag previously set for each unique ID and the unique ID of each short distance communication tag are stored and if the unique ID is input from the requested service support unit, A location information link DB for providing the requested service to the requested service support unit;
A service provision information DB for storing various service support information supported by users through the application program and selectively supporting various service support information supported by the application program executed in the service request receiving unit;
And stores the matching information of at least one first service processing unit capable of processing the corresponding user request information corresponding to the user request information and processes each of the user request information when the user request information is inputted from the requested service support unit A service matching information DB for selecting at least one of the first service processing units and providing the information about the at least one first service processing unit 400 to the request service support unit;
And a messaging service support system.
A service request receiving unit for forming a service communication channel through an application program, reading unique information according to tagging of the local communication tag, transmitting unique information including the location information and user request information; And
A second service support server for supporting the request information from the user to be processed by providing at least one of the unique information including the location information and the request information of the user to the second service processing unit;
And a messaging service support system.
The second service support server
If the unique ID, the current location information, and the request information of the user are inputted through the service request receiver, the inputted unique ID, the current location information, and the request information of the user are transmitted to the corresponding second service processor A second service support engine for supporting the user request information to be processed; And
A second database unit for storing application program information supported by the service request receiver and the user request information by matching with the corresponding second service processor and providing the stored information to the second service support engine;
And a messaging service support system.
The second service support engine
The service request receiving unit and the second service processing unit establish a service communication channel using a wireless mobile communication method and receive unique information and user request information through the service request receiving unit, A wireless communication unit for performing operations such as transmission of location information and user request information in real time;
An application program support unit for supporting an application program installed and executed by the service request receiving unit;
A request service support unit for providing location information corresponding to the unique ID and the request information of the user to the corresponding second service processor when each unique ID and location information is input through the service request receiver;
A processing result confirmation unit for receiving the processing result of the user request information processed by the at least one second service processing unit and notifying the processing result of the user request information of the service request receiving unit;
And a messaging service support system.
The second service support server
A communication channel is formed between the service request receiving unit and the first service processing unit when the service request receiving unit makes a service request, so that the service request receiving unit and the second service processing unit communicate with each other through the application program , One- off service requests and a processable messenger service support system that enable contact information to be exchanged in at least one way .
The requested service support unit
If the request for service to a local area tagging the communications tag in the service request receiving unit, to ensure that the location information and the service request receiving part of the tagged short-range communication tag in comparison to a preset range, and matching the position information of the tagged short-range communication tag and Wherein the service request receiving unit provides the corresponding location information and the request information of the user to the corresponding one of the first service processing units only when the service request receiving unit matches or is adjacent to the preset location information .
The second service support engine
And a processing result confirmation unit for receiving the processing result of the user request information processed by the at least one second service processing unit and notifying the processing result of the user request information of the service request receiving unit. system.
The second data base unit
An application program information DB for storing an application program installed and executed by the service request receiver and supporting the application program to be provided to a service request receiver through an application program support unit upon request of the application program support unit;
A service provision information DB for storing various service support information supported by users through the application program and selectively supporting various service support information supported by the application program executed in the service request receiving unit; And
At least one second service processor capable of processing the user request information corresponding to the user request information and storing at least one of the matching information of the second service processor, A service matching information DB for selecting a second service processing unit and providing information about at least one second service processing unit to the request service support unit;
And a messaging service support system.
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KR20130007506A (en) | 2012-11-27 | 2013-01-18 | 김경중 | Information provide method and business transaction system of object take data record tag |
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KR101266407B1 (en) * | 2012-11-21 | 2013-05-27 | 에이큐 주식회사 | Instant messenger system using tag information and method thereof |
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KR20130007506A (en) | 2012-11-27 | 2013-01-18 | 김경중 | Information provide method and business transaction system of object take data record tag |
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