KR20160150467A - Hospital outpatient service management method - Google Patents

Hospital outpatient service management method Download PDF

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Publication number
KR20160150467A
KR20160150467A KR1020150088503A KR20150088503A KR20160150467A KR 20160150467 A KR20160150467 A KR 20160150467A KR 1020150088503 A KR1020150088503 A KR 1020150088503A KR 20150088503 A KR20150088503 A KR 20150088503A KR 20160150467 A KR20160150467 A KR 20160150467A
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outpatient
information
computer terminal
hospital
patient
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KR1020150088503A
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Korean (ko)
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김명철
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김명철
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/22—Social work or social welfare, e.g. community support activities or counselling services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Tourism & Hospitality (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Economics (AREA)
  • Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
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  • General Business, Economics & Management (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Child & Adolescent Psychology (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Development Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Medical Treatment And Welfare Office Work (AREA)

Abstract

The present invention relates to a hospital outpatient clinic service management method for managing a clinic service for an outpatient who intends to enter a hospital, and is characterized in that the outpatient is classified into an initial patient, A step S100 of accepting the reservation patient as the reservation patient by the computer terminal; (S300) of inputting personal identification information into an identification tag of the mobile device held by the outpatient through an input device connected to the computer terminal when the outpatient is accepted as the initial patient; Recognizing an identification tag of the mobile device through a reader communicatably connected to the computer terminal, receiving the destination information according to the personal identification information from the computer terminal, and outputting the received destination information to the mobile device (S500); Recognizing the individual identification information input to the identification tag through the reader disposed in the predetermined space of the hospital, detecting movement lines of the outpatients, capturing the personnel information for each space in the hospital, and transmitting the identification information to the computer terminal Step S700; And transmitting, to the mobile device of the new outpatient, the destination information for the outpatient newly received in the computer terminal according to the situation of the personnel information (S900).

Description

[0001] HOSPITAL OUTPATIENT SERVICE MANAGEMENT METHOD [0002]

The present invention relates to a hospital outpatient clinic service management method, and more particularly, to a hospital outpatient clinic service management system that monitors waiting time for a patient visiting a hospital, medical examination, examination, prescription, Management method.

The general form of medical care management in hospitals is that the patient first visits the hospital, selects the medical course, applies it, and prepares the medical record book according to the personal information. Then, the patient directly visits the medical record book in the order of the patient, Patients should be treated in order and the contents of the treatment and prescriptions should be described on the patient's medical records so that they can refer to the medical examination data at the next visit.

It is a general hospital process to make a follow-up appointment after medical treatment if it is necessary to return to the hospital in the future. FIG. 1 is a diagram illustrating a general hospital outpatient service management method and system.

In general, you should visit the reception desk again to visit the hospital or visit the hospital after the appointment for the appointment.

Therefore, if there are a large number of patients waiting after receiving the medical treatment, there is a problem that they have to wait for their turn for a long time. In addition, if there is a post-treatment imaging surveillance or a diagnostic laboratory test as well as a medical examination, the outpatient nurse should guide each department, but there are many outpatient nursing services and it is hard to guide them properly. As a result, when the patient is brought to a certain inspection department, the waiting staff are continuously accumulated, resulting in congestion and a significant delay in waiting time.

In order to solve the above-mentioned problems, a system has been recently introduced to judge patient position information in an examination room or an examination room and to indicate an expected waiting time of each examination.

However, the above-mentioned system is introduced only in some large hospitals due to an excessive construction cost and a building size limitation. In addition to a small number of large hospitals having capital, in the case of general small hospitals, I have not been able to build a system. Such a polarization of the hospital has a problem in that the quality of medical service is significantly different, and the inconvenience of the outpatient who mainly uses the small hospital is continuously generated.

KR 10-2002-0005890 A KR 10-2012-0029190 A

It is an object of the present invention to solve the problems derived from the prior art technology, and it is an object of the present invention to provide a medical service management system which can reduce waiting time in a hospital treatment, improve medical service for outpatients, And to provide the hospital outpatient care service management method which enables the hospital outpatient treatment service to be constructed.

Meanwhile, the object of the present invention is not limited to the above-mentioned objects, and other objects not mentioned can be clearly understood from the following description.

According to an embodiment of the present invention, there is provided a hospital outpatient service management method for managing outpatient care services for an outpatient in a hospital, the method comprising the steps of: A step S100 of accepting a patient as an initial patient, a rescheduling patient, or a reservation patient, to the computer terminal; (S300) of inputting personal identification information into an identification tag of the mobile device held by the outpatient through an input device connected to the computer terminal when the outpatient is accepted as the initial patient; Recognizing an identification tag of the mobile device through a reader communicatably connected to the computer terminal, receiving the destination information according to the personal identification information from the computer terminal, and outputting the received destination information to the mobile device (S500); Recognizing the individual identification information input to the identification tag through the reader disposed in the predetermined space of the hospital, detecting movement lines of the outpatients, capturing the personnel information for each space in the hospital, and transmitting the identification information to the computer terminal Step S700; And transmitting the destination information for the outpatient newly received to the computer terminal to the mobile device of the new outpatient patient in accordance with the situation of the patient information (S900). Service management method.

Here, the identification tag may be an NFC (Near Field Communication) code or a QR (Quick Response) code.

In step S700, the number of pieces of personal identification information recognized by the medical care department of the hospital and the reader disposed in the department associated with the medical care department is determined as a waiting staff, and the acquired information is transmitted to the computer terminal .

Meanwhile, in step S700, the computer terminal may generate statistical information based on the copper line and the personnel information, and store the statistical information by time zone.

The method may further include a step (S800) of converting each time zone of the statistical information into a predetermined coefficient through the computer terminal, wherein the step (S900) It is desirable to vary the information.

According to the present invention, it is possible to easily identify a visit to a hospital and a movement line of an outpatient using a mobile device and a near field wireless communication, so that an outpatient is placed in a proper place at a right time, There is an effect that can be minimized.

In addition, since the system can be constructed only by the application installed in the mobile device and the simple short-range communication module, the medical service management system can be easily applied even in a small-sized hospital.

FIG. 1 is a flowchart showing a general hospital outpatient service management method,
2 is a block diagram schematically showing a system for providing a hospital outpatient service management method according to an embodiment of the present invention,
3 is a flowchart illustrating a method of managing a hospital outpatient service according to an embodiment of the present invention.

BRIEF DESCRIPTION OF THE DRAWINGS The advantages and features of the present invention, and the manner of achieving them, will be apparent from and elucidated with reference to the embodiments described hereinafter in conjunction with the accompanying drawings. However, the present invention is not limited to the embodiments described below, but may be embodied in various different forms, and these embodiments are not intended to be exhaustive or to limit the scope of the present invention to the precise form disclosed, It is provided to inform the person completely of the scope of the invention. And the terminology used herein is for the purpose of illustrating embodiments and is not intended to be limiting of the present invention. The singular forms herein include plural forms unless the context clearly dictates otherwise.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. Brief Description of Drawings FIG. 1 is a block diagram of a computer system according to an embodiment of the present invention; FIG. 2 is a block diagram of a computer system according to an embodiment of the present invention; FIG.

2 is a block diagram schematically illustrating a system for providing a hospital outpatient service management method according to an embodiment of the present invention.

2, the hospital outpatient clinic service management method according to an embodiment of the present invention is a method for managing a outpatient clinic service in an outpatient's mobile device 10, a computer terminal 200, and the computer terminal 200, Through the connected input device 100 and the plurality of readers 300, 310, 320, and 330. [

First, the plurality of readers 300, 310, 320, and 300 are for recognizing the identification tag of the mobile device 10 of the outpatient.

The plurality of readers 300, 310, 320 and 300 include a reader A 300 installed in a department of the department of medicine, a reader B 310, a reader C 320 and a reader D 330 disposed in a department associated with the medical department and the department, ).

If the identification tag of the mobile device 10 of the outpatient is not recognized, the reader A 300 determines that the patient is an initial patient. If the identification tag is recognized and the reservation information exists, If the identification tag is recognized but no reservation information exists, it is determined that the patient is a rescheduled patient.

The reader B (310), the reader C (320), and the reader D (330) are respectively disposed in the department 1, the department 2 and the department 3 to recognize the individual identification information input in the identification tag, And to identify personnel information for each space in the hospital.

Next, the input device 100 receives an identification tag from the mobile device 10 of the outpatient and inputs the identification information to the identification tag, will be.

Here, the identification tag may be an NFC (Near Field Communication) code or a QR (Quick Response) code.

Next, the computer terminal 200 receives the outpatient by dividing the outpatient by the reader A 300, and transmits the destination information according to the individual identification information of the identification tag recognized through the reader A 300 to the mobile To the device (10).

Here, the computer terminal 200 functions as a server for receiving, storing, and controlling data on reception, treatment, treatment, and payment of an outpatient, and includes a database for storing personal information for each patient. At this time, the pre-stored personal information may include medical record information and reservation information database-based.

In addition, the destination information may include priority information on the order in which the outpatient visits the department when the outpatient has received a plurality of departments.

For example, when an outpatient has received a medical examination section 1 and a medical examination section 3, the destination information may include a "medical examination section 1 -> medical examination section 3" or "medical examination section 3 -> medical examination section 1".

3 is a flowchart illustrating a method of managing a hospital outpatient service according to an embodiment of the present invention. A method of managing a hospital outpatient service according to an embodiment of the present invention will be described in detail with reference to FIGS. 2 and 3. FIG.

First, an outpatient is classified into an initial patient, a rescheduled patient, or a reserved patient based on the personal information previously stored in the computer terminal 200 (Step S100).

Specifically, when the identification tag of the mobile device 10 of the outpatient patient is recognized through the reader 300 electrically connected to the computer terminal 200, if the identification tag is not recognized, it is determined that the patient is an initial patient If the identification tag is recognized, it can be determined that the patient is a rescheduled patient or a reserved patient.

Here, the pre-stored personal information may include medical record information and reservation information database-based.

For example, when the identification tag of the mobile device 10 of the outpatient is recognized, if the reservation information of the outpatient exists, it is determined that the patient is a reserved patient, and otherwise, the patient can be determined to be a patient.

If the outpatient is accepted as a first patient, the procedure proceeds to step S300. In step S200, if the outpatient is not a first patient, (S400). If the outpatient is accepted as a reserved patient, not an initial patient or a rescheduled patient, the flow advances to step S700 to skip the two steps (S600).

Next, when the outpatient is accepted as an initial patient, personal identification information is input to the identification tag of the mobile device 10 held by the outpatient through the input device 100 connected to the computer terminal 200 in electrical communication with the computer terminal 200 (S300).

Here, the identification tag may be an NFC (Near Field Communication) code or a QR (Quick Response) code.

Next, the mobile terminal 10 recognizes the identification tag of the mobile device 10 through the reader 300 connected to the computer terminal 200 in a state of being able to communicate with the computer terminal 200, receives the destination information according to the personal identification information from the computer terminal 200, And outputs it to the device 10 (S500).

Here, the reader 300 in the step (S500) may be installed in a department of the department of the department responsible for accepting the outpatient.

In addition, the destination information may include priority information on the order in which the outpatient visits the department when the outpatient has received a plurality of departments.

For example, when an outpatient has received a medical examination section 1 and a medical examination section 3, the destination information may include "a medical examination section 1 -> a medical examination section 3" or "a medical examination section 3 -> a medical examination section 1".

That is, according to the hospital outpatient treatment service management method according to the embodiment of the present invention, the reserved patient moves directly to the patient's department and the booked department after the reception, According to the identification information, the mobile terminal 10 moves to the department according to the destination information transmitted and received from the computer terminal of the department of home affairs. The initial patient inputs personal identification information into the identification tag of the mobile terminal 10 . At this time, the first-time patient and the second-time patient need to receive the pre-treatment and the medical department to receive the medical treatment at the time of the reception, but the pre-patient and the patient can simply undergo a simple identification process at the time of reception.

Next, the personal identification information input to the identification tag is recognized through the readers 310, 320, and 330 disposed in the predetermined spaces of the hospital, and the moving lines of the outpatients are sensed, the personnel information about each space in the hospital is recognized, To the terminal 200 (S700).

For example, after moving to the medical care, the medical treatment or examination is performed according to the order of inputting the identification tag, and the support department after the medical care department prescribes the identification tag of the outpatient, and the corresponding service is performed.

The reader 310, 320, or 330 is disposed in a department associated with the department of the hospital and the department, identifies the number of pieces of personally identifiable information recognized through the readers 310, 320, and 330 as a waiting staff, To the computer terminal (200).

Preferably, the computer terminal 200 may generate statistical information based on the copper line and the personnel information, and store the statistical information by time zone.

In other words, hospitals can manage the status of ID tags according to departments, so that they can grasp the trends of outbound patients and trends in the current department.

Next, the destination information for the outpatient newly received in the computer terminal 200 is varied according to the situation of the personnel information and transmitted to the mobile device 10 of the new outpatient (S900).

For example, when the current personnel information situation is judged to be a large number of waiting staff in the order of "Clinic section 1> Clinical section 2> Clinical section 3", the destination information received by the new outpatient is "Clinic 1 -> Clinic 3 -> Clinic 3" , It is possible to transmit the destination information that is changed from the current number of waiting persons to the new outpatient patient's mobile device 10 in the order of "Departments 3 -> Departments 2 -> Departments 1".

Accordingly, since it is possible to easily identify the outpatient visit to the hospital and the movement line, it is possible to minimize the waiting time by arranging the outpatient in the clinic or the examination room at the right time.

Meanwhile, the hospital outpatient clinic service management method according to an embodiment of the present invention may include the step of acquiring personnel information on each space in the hospital and transmitting the acquired personnel information to the computer terminal (S700) and the destination information on the new outpatient (S800) of converting each time zone of the statistical information into a predetermined coefficient through the computer terminal during a step S900 of varying the information according to the information and transmitting the information to the mobile device of the new outpatient have.

This is because the expected waiting time is more likely to be spent than the actual number of waiting staff in a specific time period when fewer personnel are deployed in each department in the hospital.

In this case, in the step S900 of transmitting the new outpatient to the mobile device, the destination information may be varied according to the value calculated by multiplying the personnel information by the coefficient.

As described above, according to the present invention, it is possible to easily identify a visit to a hospital and a mobile movement line by using a short-range wireless communication with a mobile device, thereby minimizing waiting time by arranging an outpatient in a clinic or a laboratory in a timely manner There is an effect. In addition, since the system can be constructed only by the application installed in the mobile device and the simple short-range communication module, the medical service management system can be easily applied even in a small-sized hospital.

The foregoing has outlined rather broadly the features and technical advantages of the present invention in order that the claims of the invention to be described below may be better understood. It will be understood by those skilled in the art that the present invention may be embodied in other specific forms without departing from the spirit or essential characteristics thereof. It is therefore to be understood that the above-described embodiments are illustrative in all aspects and not restrictive. The scope of the present invention is defined by the appended claims rather than the foregoing detailed description, and all changes or modifications derived from the appended claims and their equivalents should be construed as being included within the scope of the present invention.

10: Outpatient mobile devices
100: Input device
200: Computer terminal
300: Reader A
310: reader B
320: reader C
330: Reader D

Claims (5)

A hospital outpatient care service management method for managing outpatient care services for a hospital,
A step S100 of accepting the outpatient as an initial patient, a rescheduling patient, or a reservation patient based on the personal information previously stored in the computer terminal of the department of dairy department and receiving the separated outpatient with the computer terminal;
(S300) of inputting personal identification information into an identification tag of the mobile device held by the outpatient through an input device connected to the computer terminal when the outpatient is accepted as the initial patient;
Recognizing an identification tag of the mobile device through a reader communicatably connected to the computer terminal, receiving the destination information according to the personal identification information from the computer terminal, and outputting the received destination information to the mobile device (S500);
Recognizing the individual identification information input to the identification tag through the reader disposed in the predetermined space of the hospital, detecting movement lines of outpatients, capturing personnel information for each space in the hospital, and transmitting the identification information to the computer terminal Step S700; And
(S900) of transmitting destination information about an outpatient newly received to the computer terminal to a mobile device of the new outpatient patient by varying the state of the patient information;
Wherein the method comprises the steps of: The method according to claim 1,
Wherein the identification tag is an NFC (Near Field Communication) code or a QR (Quick Response) code. The method according to claim 1,
In step S700,
Wherein the number of personally identifiable information recognized through a reader disposed at a department of the hospital and a department associated with the department is determined to be a waiting staff and is included in the personnel information to be transmitted to the computer terminal How to manage. The method according to claim 1,
Wherein the computer terminal generates the statistical information based on the copper line and the personnel information and stores the generated statistical information by time slot in step S700. 5. The method of claim 4,
(S800) converting each time zone of the statistical information into a predetermined coefficient through the computer terminal,
Wherein the destination information is varied according to a value calculated by multiplying the personnel information by the coefficient in S900.
KR1020150088503A 2015-06-22 2015-06-22 Hospital outpatient service management method KR20160150467A (en)

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20200072756A (en) 2018-12-13 2020-06-23 홍영표 Apparatus for Medical Service and Driving Method Thereof
KR20230100574A (en) 2021-12-28 2023-07-05 김학철 Integrated medical treatment assitance system based on machine learning

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20020005890A (en) 2000-07-10 2002-01-18 박인출 The management system of medical record in a hospital
KR20120029190A (en) 2010-09-16 2012-03-26 에스케이 텔레콤주식회사 User device and medical treatment method using the same, medical treatment system

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20020005890A (en) 2000-07-10 2002-01-18 박인출 The management system of medical record in a hospital
KR20120029190A (en) 2010-09-16 2012-03-26 에스케이 텔레콤주식회사 User device and medical treatment method using the same, medical treatment system

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20200072756A (en) 2018-12-13 2020-06-23 홍영표 Apparatus for Medical Service and Driving Method Thereof
KR20230100574A (en) 2021-12-28 2023-07-05 김학철 Integrated medical treatment assitance system based on machine learning

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