KR20140099789A - Interactive delivery system and its method - Google Patents

Interactive delivery system and its method Download PDF

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KR20140099789A
KR20140099789A KR1020130012638A KR20130012638A KR20140099789A KR 20140099789 A KR20140099789 A KR 20140099789A KR 1020130012638 A KR1020130012638 A KR 1020130012638A KR 20130012638 A KR20130012638 A KR 20130012638A KR 20140099789 A KR20140099789 A KR 20140099789A
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delivery
recipient
shipment
interactive
goods
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박중제
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박중제
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    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/50—Business processes related to the communications industry

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Abstract

The present invention relates to an interactive parcel delivery system and a method thereof and, more specifically, to a delivery method which is systemized to increase the number of additional delivery by removing unnecessary delivery visit and by reducing delivery delay and re-delivery, expenses such as additional communication expenses and vehicle fuel expenses created during a process of contacting a recipient because there is not the recipient even though a delivery goods has arrived at a destination, and stress caused during the call with the recipient. The interactive parcel delivery method of the present invention relates to a method for completing the delivery to a receivable place or a place designated by the recipient promptly and increasing the number of delivery by grasping the possibility of delivery in advance through interactive messages or interactive ARS, a smartphone application, etc. from the recipient so as to check if the receipt of goods is possible, the goods needs to be delivered to another place, or the receipt of goods is impossible and sending a check message of arrival schedule to a next destination again by linking the current position of a delivery person to a GPS of a smartphone and an electronic map 30 minutes to 1 hour before the arrival.

Description

대화형 택배 시스템 및 그 방법{Interactive delivery system and its method}[0001] Interactive delivery system and its method [0002]

본 발명은 택배 배송서비스의 택배 배송 방법에 관한 것으로서, 보다 상세하게는 배송물품이 배송지에 도착하였지만, 수령인이 없어 수령인과의 연락을 취하는 과정에서 발생하는 배송지연 및 재배송, 추가되는 통신비, 차량 유류비 등의 비용 발생과 수령인과의 통화에서 받는 스트레스를 줄이고, 불필요한 배송 방문을 없애므로써, 추가적인 배송 횟수를 늘릴수 있도록 체계화된 배송방법에 관한것으로써,
The present invention relates to a courier delivery method of a courier delivery service. More particularly, the present invention relates to a courier delivery method of courier delivery service, and more particularly to a courier delivery method of courier delivery service, And the like, to reduce the stress of receiving money from the recipient and eliminating unnecessary shipment visits, thereby increasing the number of additional shipment.

배송 가능 상태를 배송전에 대화형 문자나 대화형 ARS, 스마트폰 앱을 통화여 수령인으로부터 물품 수령이 가능한지, 다른 장소 배송, 수령 불능 상태를 사전에 파악하며, 도착 30분전에서 1시간전에 배송기사의 현 위치를 스마트폰의 GPS와 전자지도인 맵을 연동시켜 다음배송지에 도착 예정이라는 확인 문자를 재차 발송하여여 수령가능 또는 수령인 지정 장소에 곧 바로 배송을 완료하고 배송 횟수를 늘리기 위한 벙법에 관한 것이다.Prior to shipment, we can identify the availability of interactive texts, interactive ARS, and smartphone apps from the recipient of the call, delivery to other locations, and inability to receive the shipment. The current position is linked to the map of the smartphone and the map which is the electronic map, and the confirmation letter indicating that it is to be arrived at the next delivery destination is sent again to allow the delivery to be completed immediately or to be completed immediately and to increase the number of delivery .

배송 물품이 배송지의 집하장에 도착하고 담당 배송기사는 담당 구역 배송 물품을 차량에 싣고 배송을 시작하게 된다. 배송 시작전 두가지 방법으로 배송을 시작하게 되는데 첫 번째는 배송기사가 배송중 배송직전 수령인에 전화하여 배송가능 여부를 물어보는 배송 방법과 두 번째는 배송 전 배송 시간을 계산하여, 일괄 배송 가능 시간을 문자로 통지하고 수령 불가능시 수령인으로부터 문자나 전화를 해달라는 문자를 보내는 방법으로 배송을 하고 있다. The shipment arrives at the shipment of the shipment, and the shipment operator loads the shipment in the shipment of the shipment and starts the shipment. There are two methods to start the delivery before the start of delivery. First, the delivery technician calls the recipient immediately before the delivery to inquire whether the delivery is possible and the second calculates the delivery time before delivery. We will notify you by letter. If you can not receive the letter, we will send it by letter from the recipient.

첫 번째 배송에서는 도착 직전 전화를 하여 배송 물품 수령이 가능한지 문의하지만 수령인이 배송지가 아닌 다른 장소나 수령인의 사정으로 배송을 받을수 없고 대신 받아줄곳도 없으면 배송기사와 배송 문제로 언쟁이 종종 발생한다. 사전 통보 없이 하루종일 배송만 기다려야 한다는 수령인의 하소연과 배송 직전 통보를 하고 있다는 배송기사와의 언쟁이 자주 발생한다. 또한, 사람이 받지 않고 특정 장소에 임시로 놓고 가는 경우 배송물품의 분실 우려도 상당한 상태가 된다.
In the first shipment, it is called immediately before arrival to inquire whether the shipment can be received. However, when the recipient can not receive the shipment due to the place other than the shipment or the recipient, and there is no place to accept it, Frequent disputes arise with the complainant's complaint that they must wait all day for delivery without prior notice and that they are notifying them immediately prior to delivery. In addition, when a person temporarily leaves a certain place without receiving it, the loss of the delivered item becomes a considerable state.

두 번째 배송에서는 사전에 문자로 통보를 하지만 수령인이 있는 장소에 배송 물품이 도착하기을 정당하게 요구하는 상태에서 배송된다는 통보만을 받아 들인 상태에서 수령인이 휴대폰의 자판을 일일이 두들겨 수령인의 요구사항을 문자로 보내는 것과 수령인이 배송기사에게 전화를 걸어 수령인 요구사항을 전화로 통보하는 것을 귀찮게 여겨 답변을 하지 않는 경우가 대부분을 차지하고있어 결국 첫 번째와 같은 문제가 발생하게 된다.On the second shipment, we will notify you in advance, but only accept the notification that the shipment will be shipped in the place where the recipient is legally required to arrive, and the recipient will tap the phone's keyboard in a letter Most of the time the recipient does not answer because the recipient calls the dispatcher to notify the recipient's requirement by phone, which causes the first problem.

본 발명은 상기와 같은 문제점을 해결하기 위하여 안출된 것으로서, 배송 물품을 배송하는 배송기사가 배송지에 도착하였지만, 배송 물품의 수령인의 부재로 인하여 배송 실패시 수령인에 전화를 걸어 배송 문의를 하는 과정에서 추가 발생하는 통신비와 배송 시간 지연, 재배송의 문제가 발생한다. 이러한 배송 물품 수령이 가능한 상태인지를 배송전에 대화형 문자나 대화형 ARS, 스마트폰 앱을 통화여 수령인으로부터 물품 수령이 가능한지, 다른 장소 배송, 수령 불능 상태를 사전에 파악하여 수령가능 또는 수령인 지정 장소에 곧 바로 배송을 완료하고 배송 횟수를 늘리기 위한 벙법에 관한 것이다.Disclosure of Invention Technical Problem [8] Accordingly, the present invention has been made to solve the above-mentioned problems, and it is an object of the present invention to provide a method and apparatus for dispatching a dispatch article, There arises a problem of additional telecommunication expenses, delivery time delay, and re-distribution. If it is possible to receive such a delivery item, it is possible to determine whether it is possible to receive an interactive character, an interactive ARS, a smartphone app from the recipient of the call, delivery to another place, In order to complete delivery immediately and to increase the number of deliveries.

배송 물품이 배송지의 집하장에 도착하고 담당 배송기사는 담당 구역 배송 물품을 차량에 싣고 배송을 시작하게 된다. 배송 시작전 두가지 방법으로 배송을 시작하게 되는데 첫 번째는 배송기사가 배송중 배송직전 수령인에 전화하여 배송가능 여부를 물어보는 배송 방법과 두 번째는 배송 전 배송 시간을 계산하여, 일괄 배송 가능 시간을 문자로 통지하고 수령 불가능시 수령인으로부터 문자나 전화를 해달라는 문자를 보내는 방법으로 배송을 하고 있다. The shipment arrives at the shipment of the shipment, and the shipment manager loads the shipment in the shipment and begins to deliver. There are two methods to start the delivery before the start of delivery. First, the delivery technician calls the recipient immediately before the delivery to inquire whether the delivery is possible and the second calculates the delivery time before delivery. We will notify you by letter. If you can not receive the letter, we will send it by letter from the recipient.

첫 번째 배송에서는 도착 직전 전화를 하여 배송 물품 수령이 가능한지 문의하지만 수령인이 배송지가 아닌 다른 장소나 수령인의 사정으로 배송을 받을수 없고 대신 받아줄곳도 없으면 배송기사와 배송 문제로 언쟁이 종종 발생한다. 사전 통보 없이 하루종일 배송만 기다려야 한다는 수령인의 하소연과 배송 직전 통보를 하고 있다는 배송기사와의 언쟁이 자주 발생한다. 또한, 사람이 받지 않고 특정 장소에 임시로 놓고 가는 경우 배송물품의 분실 우려도 상당한 상태가 된다.
In the first shipment, it is called immediately before arrival to inquire whether the shipment can be received. However, when the recipient can not receive the shipment due to the place other than the shipment or the recipient, and there is no place to accept it, Frequent disputes arise with the complainant's complaint that they must wait all day for delivery without prior notice and that they are notifying them immediately prior to delivery. In addition, when a person temporarily leaves a certain place without receiving it, the loss of the delivered item becomes a considerable state.

두 번째 배송에서는 사전에 문자로 통보를 하지만 수령인이 있는 장소에 배송 물품이 도착하기을 정당하게 요구하는 상태에서 배송된다는 통보만을 받아 들인 상태에서 수령인이 휴대폰의 자판을 일일이 두들겨 수령인의 요구사항을 문자로 보내는 것과 수령인이 배송기사에게 전화를 걸어 수령인 요구사항을 전화로 통보하는 것을 귀찮게 여겨 답변을 하지 않는 경우가 대부분을 차지하고있어 결국 첫 번째와 같은 문제가 발생하게 된다.On the second shipment, we will notify you in advance, but only accept the notification that the shipment will be shipped in the place where the recipient is legally required to arrive, and the recipient will tap the phone's keyboard in a letter Most of the time the recipient does not answer because the recipient calls the dispatcher to notify the recipient's requirement by phone, which causes the first problem.

부재중이거나 배송 물품의 수령이 어려운 경우와 배송지 변경에 대한 대처가 가능하며 전화를 걸어 확인하는 수동적인 방법을 벗어나 사전에 미리 파악이 되므로 배송 건수의 증가로 이어진다.It is possible to cope with the case where it is absent or the delivery goods are difficult to receive, and the change of the delivery address, and it goes beyond the passive method of confirming by calling, leading to an increase in the number of delivery since it is grasped in advance.

도1 - 시스템 구성도Figure 1 - System configuration diagram

배송 물품이 배송지의 집하장에 도착하고 담당 배송기사는 담당 구역 배송 물품을 차량에 싣고 배송을 시작하게 된다. 배송 시작전 두가지 방법으로 배송을 시작하게 되는데 첫 번째는 배송기사가 배송중 배송직전 수령인에 전화하여 배송가능 여부를 물어보는 배송 방법과 두 번째는 배송 전 배송 시간을 계산하여, 일괄 배송 가능 시간을 문자로 통지하고 수령 불가능시 수령인으로부터 문자나 전화를 해달라는 문자를 보내는 방법으로 배송을 하고 있다. The shipment arrives at the shipment of the shipment, and the shipment manager loads the shipment in the shipment and begins to deliver. There are two methods to start the delivery before the start of delivery. First, the delivery technician calls the recipient immediately before the delivery to inquire whether the delivery is possible and the second calculates the delivery time before delivery. We will notify you by letter. If you can not receive the letter, we will send it by letter from the recipient.

첫 번째 배송에서는 도착 직전 전화를 하여 배송 물품 수령이 가능한지 문의하지만 수령인이 배송지가 아닌 다른 장소나 수령인의 사정으로 배송을 받을수 없고 대신 받아줄곳도 없으면 배송기사와 배송 문제로 언쟁이 종종 발생한다. 사전 통보 없이 하루종일 배송만 기다려야 한다는 수령인의 하소연과 배송 직전 통보를 하고 있다는 배송기사와의 언쟁이 자주 발생한다. 또한, 사람이 받지 않고 특정 장소에 임시로 놓고 가는 경우 배송물품의 분실 우려도 상당한 상태가 된다.
In the first shipment, it is called immediately before arrival to inquire whether the shipment can be received. However, when the recipient can not receive the shipment due to the place other than the shipment or the recipient, and there is no place to accept it, Frequent disputes arise with the complainant's complaint that they must wait all day for delivery without prior notice and that they are notifying them immediately prior to delivery. In addition, when a person temporarily leaves a certain place without receiving it, the loss of the delivered item becomes a considerable state.

두 번째 배송에서는 사전에 문자로 통보를 하지만 수령인이 있는 장소에 배송 물품이 도착하기을 정당하게 요구하는 상태에서 배송된다는 통보만을 받아 들인 상태에서 수령인이 휴대폰의 자판을 일일이 두들겨 수령인의 요구사항을 문자로 보내는 것과 수령인이 배송기사에게 전화를 걸어 수령인 요구사항을 전화로 통보하는 것을 귀찮게 여겨 답변을 하지 않는 경우가 대부분을 차지하고있어 결국 첫 번째와 같은 문제가 발생하게 된다.On the second shipment, we will notify you in advance, but only accept the notification that the shipment will be shipped in the place where the recipient is legally required to arrive, and the recipient will tap the phone's keyboard in a letter Most of the time the recipient does not answer because the recipient calls the dispatcher to notify the recipient's requirement by phone, which causes the first problem.

1. 배송내역서
2. 배송 담당자별 배송내역서에 의한 배송 시간 산출
3. 문자 또는 대화형 앱 내용
4. 고객 응답
5. 서버에서 배송 기사의 스마트폰에 고객 응답 결과 전송
6,7. 무응답 고객에 한하여 배송 기사 직접 전화
8. 배송완료 확인
11. 택배 지점 또는 집하장
12. 서버
13. 고객1. Shipping statements
2. Calculate delivery time by delivery person
3. Text or interactive app content
4. Customer Response
5. The server sends the customer response to the dispatcher's smartphone
6.7. Non-respondent customers only
8. Confirm shipping
11. Delivery point or house
12. Server
13. Customers

Claims (2)

배송전 스마트폰의 앱으로 배달 예정시간을 통보하고, 수령가능 여부 응답이 없으면, 문자를 발송하고, 응답이 없으면, ARS를 걸어 응답여부를 확인한다.Before delivery, it notifies the expected time of delivery to the smartphone. If there is no response, it sends a letter. If there is no response, ARS confirms the response. 고객의 응답 종류는 1. 수령함 2. 경비실, 3. 지정장소, 4.다음날배달 등 고객의 특성에 따라 분류한 내용을 사전에 입력하여 dB에서 불러와 표시한다.The type of customer's response is 1. Received in advance, 2. Security room, 3. Designated place, 4. Classified according to customer's characteristics such as next day delivery, etc., and input it in dB.
KR1020130012638A 2013-02-04 2013-02-04 Interactive delivery system and its method KR20140099789A (en)

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Publication number Priority date Publication date Assignee Title
KR101709193B1 (en) 2015-08-26 2017-02-22 씨제이대한통운 (주) Method and system for article delivery service using position

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR101709193B1 (en) 2015-08-26 2017-02-22 씨제이대한통운 (주) Method and system for article delivery service using position

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