KR20080110475A - Representation telephone service apparatus and implementing method for representation telephone service using the same - Google Patents

Abstract

A representation telephone number receiving two or more telephones and an implementation method using the same are provided to implement a representation telephone service and a collect call service for reducing a communication charge. A representation telephone number receiving part(110) terminates a call after receiving the telephone of a user by using the representative phone-number. A call-ID acquisition unit(120) obtains a call-ID by the web-call white requesting the telephone call on internet. Database(130) stores the registered phone number which is the telephone number of the authorized user. An authenticator(140) compares call-ID with registered phone number and determines the registration of user.

Description

Representation telephone service apparatus and implementing method for representation telephone service using the same}

The present invention relates to a telephone service, and more particularly, a representative telephone service capable of simultaneously receiving two or more telephones with one telephone number representing two or more lines and a toll-free telephone service in which a receiver bears a communication fee. It is about.

In general, a representative telephone service is a service that assigns a serial number to two or more subscribing telephones and automatically dials the first telephone number so that the line corresponding to the telephone number is automatically connected to another telephone, even during a call. .

In other words, it is a telephone service that allows a call even if multiple callers simultaneously call to one telephone number. Such a representative telephone service has the advantage that it can be used as an external telephone number in a corporation, since it can make calls with multiple callers using only one telephone number.

The above representative telephone service is currently provided by an intelligent network service provided by a telecommunications service provider. This intelligent network service has a problem of having to pay an expensive fee due to facility investment and expensive operation cost.

On the other hand, the toll-free telephone service is a telephone service that pays the call charge at the receiver side. Examples thereof include the collect call and the 080 service.

First, a toll-free telephone service called a collect call is a method of checking whether a caller sends a call from a public telephone or the like and checks the caller's voice and selects whether or not to keep the call on the call.

These collect calls are used by a lot of elementary school students and soldiers who do not have a mobile phone, and can be used by public phones even without money.

In addition, a toll-free telephone service called 080 service is also used. This method uses a service identification number, such as 080, when the caller calls the identification number and the recipient pays the call charge.

Unlike a collect call, the 080 service does not have a function of checking a caller by a receiver and is widely used in a customer service center of a company.

By the way, such toll-free telephone service is very expensive, and even if the caller uses a communication device such as a mobile phone that is charged with expensive call rates, the toll-free telephone service also requires a corresponding call charge. The problem is that it is very expensive.

The present invention has been made to solve the above-described problems, and can provide a representative telephone service and a toll free telephone service at the same time free of charge, and to provide a representative telephone apparatus and a representative telephone implementation method using the same, which can reduce communication charges. The purpose is.

Other objects and advantages of the invention will be described below and will be appreciated by the embodiments of the invention. Furthermore, the objects and advantages of the present invention can be realized by means and combinations indicated in the claims.

Representative telephone apparatus of the present invention for achieving the above object, Representative phone receiving unit for terminating a call after receiving the user's phone using the representative phone number; An outgoing phone number acquisition unit for acquiring an outgoing phone number that is a phone number of the user who has been sent to the representative phone receiver, and further obtaining an outgoing phone number by a web callback requesting a phone call on the Internet; A database storing a registered telephone number which is a registered telephone number of a registered user; An authentication unit comparing the outgoing telephone number with the registered telephone number to determine whether a user is registered; A calling unit for transmitting a call to an outgoing telephone number of the user using a Voice over Internet Protocol (VoIP) telephone network when the user is a registered user; And an automatic answering unit for transmitting a call to the calling telephone number by using a VoIP telephone network and guiding a registration procedure by an automatic response when the user is an unregistered user.

In addition, the database further stores a registration authentication number which is a number for identifying a registered user, the automatic answering unit receives an authentication number from the user, the authentication unit further compares the authentication number and the registration authentication number. It is desirable to determine whether the user is registered.

On the other hand, the representative phone implementation method using the representative phone device of the present invention, the receiving step of ending the call after receiving the user's phone by using the representative phone number; An outgoing call number acquiring step of acquiring an outgoing call number which is a user's phone number received in the receiving step, wherein the user further obtains an outgoing call number by a web callback requesting a telephone call on the Internet; An authentication step of determining whether a user is registered by comparing a registered telephone number, which is a registered telephone number of a registered user, with the outgoing telephone number; A calling step of sending a call to the registered telephone number for calling using a VoIP telephone network when it is determined that the user is registered in the authentication step; And an automatic response step of calling a call to the outgoing telephone number using the VoIP telephone network and guiding a registration process by an automatic response when it is determined that the user is not registered in the authentication step.

In addition, after the automatic response step, the authentication number input step of receiving an authentication number from the user; And an additional authentication step of determining whether a user is registered by comparing a registration authentication number which is a number that can identify a registered user and the authentication number.

According to the present invention, since the representative telephone service and the toll-free telephone service can be simultaneously implemented without a telephone service application, the representative telephone service and the toll-free telephone service can be used free of charge.

In addition, the communication fee of the toll-free telephone service can be significantly reduced.

In addition, it is easy to direct website visitors to the call center counseling seat.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. Prior to this, terms or words used in the specification and claims should not be construed as having a conventional or dictionary meaning, and the inventors should properly interpret the concept of terms in order to best explain their invention in the best way possible. It should be interpreted as meanings and concepts corresponding to the technical idea of the present invention based on the principle of definition.

Therefore, the embodiments described in the specification and the drawings shown in the drawings are only the most preferred embodiment of the present invention, and do not represent all of the technical idea of the present invention, which can be replaced at the time of the present application It should be understood that there may be various equivalents and variations.

1 is a block diagram showing a representative telephone apparatus according to an embodiment of the present invention. Referring to Figure 1, the representative telephone apparatus 100 according to an embodiment of the present invention is a representative telephone receiver 110, outgoing telephone number acquisition unit 120, database 130, authentication unit 140, the calling unit ( 150 and the answering machine 160.

The representative telephone receiver 110 receives the user's call using the representative telephone number, hangs up, and enters the reception standby state again. That is, by receiving a call using one telephone line and ending the call immediately, a plurality of users can call the representative phone number. The representative telephone receiver 110 implements the representative telephone service of the main telecommunications carrier.

Of course, there is a problem in that it is impossible to receive the call of the second user when another second user calls the representative phone at the same time in the process of receiving and disconnecting the call of the first user. However, in general, it is very rare that a large number of users simultaneously make a phone call. Since the representative phone number is very short, the user can easily make a call if the user tries to make another call.

In addition, when the user is crowded too much, it is also possible to increase the receiving line by using the representative telephone service provided by the main telecommunication service provider.

In addition, the outgoing call acquisition unit 120 serves to obtain an outgoing call number which is a phone number of the user who is sent to the representative call receiver 110. The obtained outgoing call number is input to the authentication unit to be described later and used as a means for determining whether or not a user is registered.

On the other hand, the database 130 stores a registered telephone number which is a registered telephone number of the user. Here, the registered user may be a person who purchased a product in the case of an AS center, or a person registered as a customer in the case of a call center of an enterprise.

In addition, the authentication unit 140 compares the outgoing call number obtained by the outgoing call acquisition unit 120 with the registered phone number stored in the database 130 to determine whether the user is registered.

That is, if the outgoing call number matches the registered phone number stored in the database 130, it is determined as a registered user, and if the outgoing call number and the registered phone number do not match, it is determined as an unregistered user.

On the other hand, the calling unit 150 sends a call to the calling telephone number when it is determined that the user is registered in the authenticator 140. That is, by calling the call back to the outgoing phone number of the user who has called the main phone number, it is possible to obtain the effect of the toll-free telephone service.

If it is determined that the authentication unit 140 is an unregistered user, the automatic answering unit 160 sends a call to the outgoing call number and guides the registration procedure to the user by an automatic response.

As such, the representative telephone apparatus 100 of the present invention can implement the representative telephone service and the toll-free telephone service provided by the main telecommunication service provider by the above configuration, and thus, there is no need to apply for a separate telephone service. In other words, the representative telephone apparatus 100 of the present invention allows the representative telephone service and the toll-free telephone service to be used free of charge.

On the other hand, the calling unit 150, it is preferable to send a call using a Voice over Internet Protocol (VoIP) telephone network.

VoIP is a core technology of Internet telephony. It provides voice services, which have been provided through public switched telephone networks (PSTNs), to various services using the Internet Protocol (IP). In addition, there is an advantage that the communication fee is very low because it uses the Internet.

That is, in the case of a toll-free telephone service, there is a problem in that the user pays the usage fee of the communication line sent by the user as it is. Since the representative telephone apparatus 100 of the present invention uses a VoIP telephone network, the cost of the communication fee is significantly reduced. The advantage is that you can.

Here, the representative telephone apparatus 100 of the present invention is not limited to using a VoIP telephone network, and various communication lines such as a public telephone network using a prepaid card system having a low cost may be used.

In addition, the outgoing call acquisition unit 120 may further obtain an outgoing call number by a web callback in which the user requests a phone call on the Internet. Therefore, there is an advantage that it is easy to attract website visitors to the counseling seat of the call center.

On the other hand, the database 130 further stores a registration authentication number which is a number for identifying a registered user, the automatic answering unit 160 receives a further authentication number from the user, the authentication unit 140 is It is preferable to determine whether the user is registered by further comparing the authentication number and the registration authentication number.

Therefore, even if the user cannot make a call using the registered phone number, there is an advantage in that the toll-free telephone service can be implemented by determining whether the user is registered.

In addition, it is also possible to authenticate that the registered user by entering the telephone number registered in the database 130 instead of the authentication number, various other authentication methods may be used.

Hereinafter, a representative telephone implementation method using the representative telephone apparatus 100 of the present invention will be described. 2 is a flowchart illustrating a representative phone implementation method according to an embodiment of the present invention. Referring to Figure 2, the representative phone implementation method according to an embodiment of the present invention includes a receiving step (S110), outgoing telephone number acquisition step (S120), authentication step (S130), outgoing step (S140).

First, the receiving step (S110) is a step of ending the call after receiving the user's call using the representative phone number. In this receiving step (S110), as described above, since a plurality of users can receive a call through one telephone line, the representative telephone service of the main communication service provider is implemented.

Next, the outgoing call number obtaining step (S120) is a step of obtaining an outgoing call number which is the user's phone number received in the receiving step (S110).

Next, the authentication step (S130) is a step of determining whether the user is registered by comparing the registered telephone number which is the registered telephone number of the registered user with the outgoing telephone number.

Next, the calling step (S140) is a step of sending a call to the registered phone number if it is determined that the user registered in the authentication step (S130).

In other words, if the user who has called the main phone number is a registered user, the call service is provided by the telecommunication service provider by calling the registered phone number.

Next, the automatic answering step (S150) is a step of guiding the registration procedure with an automatic response by calling the outgoing telephone number when it is determined as an unregistered user in the authentication step (S130).

Here, the calling step (S140), it is preferable to send a call using a VoIP telephone network. As described above, the representative telephone implementation method of the present invention is not limited to using a VoIP telephone network, and various communication lines such as a public telephone network using a low-cost prepaid card method may be used.

In addition, the outgoing call number acquisition step (S120), the user may further obtain an outgoing call number by a web callback (Web callback) requesting a telephone call on the Internet. Therefore, there is an advantage that it is easy to attract website visitors to the counseling seat of the call center.

In addition, the representative phone implementation method of the present invention preferably further comprises an authentication number input step (S160) and an additional authentication step (S170) after the automatic answering step (S150).

The authentication number input step (S160) is a step of receiving an authentication number from the user, and the additional authentication step (S170) compares the authentication number and the registration authentication number, which is a number for identifying the registered user, to determine whether the user is registered. This step is to determine.

Therefore, even when a user makes a call using an unregistered phone number, there is an advantage in that whether or not the user is registered using a separate authentication number.

In addition, the user may determine whether the user is registered by inputting a registered phone number instead of the authentication number, and various other authentication methods may be used.

As described above, although the present invention has been described by way of limited embodiments and drawings, the present invention is not limited thereto and is intended by those skilled in the art to which the present invention pertains. Of course, various modifications and variations are possible within the scope of equivalents of the claims to be described.

1 is a block diagram of a representative telephone apparatus according to an embodiment of the present invention,

2 is a flow chart of a representative phone implementation method according to an embodiment of the present invention.

<Description of the symbols for the main parts of the drawings>

100 ... representative telephone device 110 ... representative telephone receiver

120 Outgoing telephone number acquisition unit 130 Database

140 ... Authentication ... 150

160 ... Answer

Claims (5)

In the representative telephone apparatus, Representative phone receiving unit for ending the call after receiving the user's call using the representative phone number; An outgoing phone number acquisition unit for acquiring an outgoing phone number that is a phone number of the user who has been sent to the representative phone receiver, and further obtaining an outgoing phone number by a web callback requesting a phone call on the Internet; A database storing a registered telephone number which is a registered telephone number of a registered user; An authentication unit comparing the outgoing telephone number with the registered telephone number to determine whether a user is registered; A calling unit for transmitting a call to an outgoing telephone number of the user using a Voice over Internet Protocol (VoIP) telephone network when the user is a registered user; And An automatic answering unit for making a call to the calling telephone number by using a VoIP telephone network and guiding a registration procedure by an automatic response when the user is an unregistered user; Representative telephone apparatus comprising a. The method of claim 1, The database further stores a registration authentication number which is a number for identifying a registered user. The automatic response unit further receives an authentication number from a user, The authentication unit, the representative telephone device, characterized in that to further compare the authentication number and the registration authentication number to determine whether the user is registered. Representative phone receiving unit for ending the call after receiving the user's call using the main phone number, An outgoing phone number acquisition unit for acquiring an outgoing phone number which is a phone number of a user who is sent to the representative phone receiver; Database that stores the registered phone number, which is the registered user's phone number, An authentication unit for comparing the outgoing call number and the registered phone number to determine whether the user is registered, A calling unit for making a call to the calling telephone number of the user by using a VoIP telephone network when the user is a registered user; and If the user is an unregistered user, an automatic answering unit for sending a call to the calling telephone number using a VoIP telephone network and guiding the registration process by an automatic response; In the representative phone implementation method of the telephone apparatus comprising a, Receiving step of ending the call after receiving the user's call using the representative phone number; An outgoing call number acquiring step of acquiring an outgoing call number which is a user's phone number received in the receiving step, wherein the user further obtains an outgoing call number by a web callback requesting a telephone call on the Internet; An authentication step of determining whether a user is registered by comparing a registered telephone number, which is a registered telephone number of a registered user, with the outgoing telephone number; A calling step of sending a call to the registered telephone number for calling using a VoIP telephone network when it is determined that the user is registered in the authentication step; And An automatic response step of calling a call to the outgoing call number using a VoIP telephone network and guiding a registration procedure by an automatic response when it is determined that the user is not registered in the authentication step; Representative phone implementation method comprising a. According to claim 3, After the automatic response step, An authentication number input step of receiving an authentication number from a user; And And an additional authentication step of determining whether a user is registered by comparing a registration authentication number which is a number that can identify a registered user and the authentication number. Representative phone receiving unit for ending the call after receiving the user's call using the main phone number, An outgoing phone number acquiring unit for acquiring an outgoing phone number which is a phone number of the user who has been sent to the representative phone receiver; A database that stores a registered phone number, which is a registered telephone number of a registered user, and a registration authentication number, which is a number for identifying a registered user, An authentication unit for comparing the outgoing call number and the registered phone number to determine whether the user is registered, A calling unit for making a call to the calling telephone number of the user by using a VoIP telephone network when the user is a registered user; and In case the user is an unregistered user, the telephone number is dialed to the outgoing telephone number using a VoIP telephone network, the registration procedure is guided by an automatic response, and the automatic response unit receives an authentication number from the user. In the authentication unit, the representative phone implementation method of the telephone apparatus for further comparing the authentication number and the registration authentication number to determine whether the user is registered, Receiving step of ending the call after receiving the user's call using the representative phone number; An outgoing call number acquiring step of acquiring an outgoing call number which is a user's phone number received in the receiving step, wherein the user further acquires an outgoing call number by a web callback requesting a telephone call on the Internet; An authentication step of determining whether a user is registered by comparing a registered telephone number, which is a registered telephone number of a registered user, with the outgoing telephone number; A calling step of sending a call to the registered telephone number for calling using a VoIP telephone network when it is determined that the user is registered in the authentication step; An automatic response step of calling a call to the outgoing call number using a VoIP telephone network and guiding a registration procedure by an automatic response when it is determined that the user is not registered in the authentication step; An authentication number input step of receiving an authentication number from a user; And An additional authentication step of determining whether a user is registered by comparing a registration authentication number which is a number for identifying a registered user with the authentication number; Representative phone implementation method comprising a.

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