KR20030075589A - System and method of voice over internet protocol merged with groupware - Google Patents

Abstract

PURPOSE: A VoIP(Voice over Internet Phone) system combined with a groupware and a method therefor are provided so that a user instantly speaks with an object over an Internet phone while using the groupware by integrating the groupware and the VoIP. CONSTITUTION: If a user, who connects to a groupware server(10) which manages a plurality of user constitution and receives an E-mail, requests a voice call with a mail sender, telephone number information of a recipient is read from a groupware database of the groupware server(10). Call connection to a PC, an Internet phone, or a general phone of the recipient is provided. An Internet phone server(20) provides web phone or client environment to the user. An Internet phone interface provides the constitution map of the users and each member telephone number information, which are stored in the groupware server(10).

Description

Internet telephony system and method combined with groupware {SYSTEM AND METHOD OF VOICE OVER INTERNET PROTOCOL MERGED WITH GROUPWARE}

The present invention relates to a Voice over Internet Phone (VoIP) or Internet Telephony (VoIP), and more particularly to a VIO system and method in which organization information and phonebook functions are integrated in association with groupware. It is about.

In more detail, the present invention enables the use of an Internet phone by using a portal screen and a phone button of each application in connection with an intranet, an EIP, which is the basis of an enterprise system, and has organization information and a phone book function. It is a computer Internet telephony solution that solves the inconvenience of dual registration and dual management because it is integrated into one.

Due to the development of computer communication network and innovation of electronic communication device, high speed communication network service is provided. As a result, users enjoy both voice calls and video call services over the Internet.

In addition, companies are building intranets in the company to manage their organization and computerize their work through groupware. However, the prior art has been inconvenient for users using groupware and internet telephony because they operate independently from each other in e-mail, general telephone, internet telephone, and groupware.

That is, when an e-mail is sent to the user and a message indicating the arrival of the e-mail is displayed on the user's computer screen, the user often opens the e-mail and often wants to make a call back to the e-mail sender.

At this time, in order to know the telephone number of the person who sent the e-mail, the user needs to log in separately to the groupware, search the address book, find a telephone number from the address book, and make a call.

In other words, there is an urgent need for the emergence of an Internet telephony solution that solves the inconvenience of having to log in to groupware to read an address book while using an e-mail or an Internet phone.

Accordingly, a first object of the present invention is to provide a VIP system and method in which groupware and internet telephony are combined.

The second object of the present invention is, in addition to the first object, in connection with the groupware during the use of e-mail, PC to PC, PC to phone, phone to PC To provide a VIP system and method for providing such applications.

1 is a diagram showing the configuration of an Internet telephony system according to a first embodiment of the present invention.

2 is a diagram showing the configuration of an Internet telephony system according to a second embodiment of the present invention.

3 illustrates an e-mail application application as a preferred embodiment of groupware in accordance with the present invention.

4 illustrates one embodiment of a main navigator of an internet telephony system in accordance with the present invention.

Figure 5 illustrates one embodiment of a telephone menu of an internet telephony system according to the present invention.

6 is a diagram illustrating an embodiment of a dialing interface screen provided by an internet telephony system according to the present invention;

7 is a view showing another embodiment of a dialing interface screen provided by the Internet telephony system according to the present invention.

<Explanation of symbols for the main parts of the drawings>

10: groupware server

20: Internet Phone Server

30: user PC

50: the Internet

60: mobile terminal

80: general telephone network

90: media gateway controller

100: trunk gateway

120: call button

In order to achieve the above object, the present invention is associated with a groupware server that manages a plurality of user organizations, and the recipient telephone number from the groupware database stored in the groupware server when a user who receives an e-mail requests a voice call with a mail sender. An Internet telephony system is provided that includes an Internet phone server that reads information and provides an Internet phone interface for providing a call connection to a recipient's PC, an Internet phone, or a regular phone.

Hereinafter, an internet telephony system and method according to the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram showing the configuration of an Internet telephony system according to a first embodiment of the present invention. Referring to FIG. 1, there is shown a groupware server 10 providing groupware, an internet phone server 20, and users 30 and 40 making a PC to PC connection.

As a preferred embodiment of the groupware server 10 according to the present invention, Lotus group domino groupware can be used, and the groupware server and the Internet phone server 20 can communicate according to the http protocol. In addition, the groupware server 10 according to the present invention may provide document management, knowledge management, and EIP.

2 is a diagram showing the configuration of an Internet telephony system according to a second embodiment of the present invention. 2, a groupware server 10, an internet phone server 20, and an internet network 50 are shown, and a user PC 30 for PC to phone or PC to Internet phone calls. And a mobile terminal 60, an Internet phone terminal 70, a general telephone network 80, a trunk gateway 100, a media gateway controller 90, and a PBX 110.

The present invention can be used to make an Internet phone call directly to the person who wants to talk while using the groupware. In other words, in conjunction with intranet and EIP, which are the foundation of the enterprise system of the present invention, Internet phone (VoIP) can be used at any time by simply clicking a telephone button anywhere on the portal screen. In addition, the present invention eliminates the inconvenience of dual registration or dual management by integrating organization information and phone book functions into one.

Fig. 3 shows an e-mail application application as a preferred embodiment of the groupware according to the present invention. Referring to FIG. 3, an e-mail application application according to the present invention may provide an e-mail 310, a personal schedule 320, a notice 330, and the like, and the form and function thereof may be provided by the Microsoft Windows Explorer. It can be designed in a similar structure. On the other hand, it can be designed to move to the corresponding portal page by double-clicking the right item window.

The e-mail application application according to the present invention can provide the message ticker box shown in Fig. 3B and the emergency notification box shown in Fig. 3C. That is, when a new document is received, the user can be notified of the type and number of occurrences of the document through a ticker box, and the ticker box can be programmed to stop at a predetermined portion of the screen for a predetermined time and then disappear. At this time, clicking on the ticker box can be designed to move to the main navigator.

On the other hand, when the newly received message is an emergency notification document can be informed to the user in a separate emergency notification notification window.

4A and 4B illustrate an embodiment of a main navigator of the Internet telephony system according to the present invention. 4, an individual 160, an organization chart 140, and a phone 150 provided by the groupware are provided, and a name, a web phone ID 420, and a phone number 430 for each member are provided. Can be.

5 is a diagram illustrating an embodiment of a telephone menu of an internet telephony system according to the present invention. Referring to Fig. 5, the present invention is illustrated as an embodiment when a user receives an e-mail. That is, when the user receives the e-mail, reads the message, and wants to make a phone call with the caller, the user may click the call button 120. In this case, the telephone interface is provided, and the telephone interface 130 reads the general telephone number and the web phone number of the called party from the groupware organization chart database and provides them on the screen.

That is, the user can select the general phone 131 or the web phone 132, and if the organization's organization chart 140 and personal 160 information is provided through the groupware, clicking the call 133 button, the Internet phone server Internet phone service is provided through.

6 is a diagram illustrating an embodiment of a dialing interface screen provided by an internet telephony system according to the present invention. Referring to FIG. 6, a user may directly call 190 a specific employee registered in the organization chart of the groupware, and the telephone interface 180 is provided at this time.

7 is a view showing another embodiment of a dialing interface screen provided by the Internet telephony system according to the present invention. Referring to FIG. 7, the groupware according to the present invention provides user information, and provides a mobile phone number 200 and an intranet digit number 210 to enable a user to call directly using the interface 220.

The foregoing has outlined rather broadly the features and technical advantages of the present invention to better understand the claims of the invention which will be described later. Additional features and advantages that make up the claims of the present invention will be described below. It should be appreciated by those skilled in the art that the conception and specific embodiments of the invention disclosed may be readily used as a basis for designing or modifying other structures for carrying out similar purposes to the invention.

In addition, the inventive concepts and embodiments disclosed herein may be used by those skilled in the art as a basis for modifying or designing other structures for carrying out the same purposes of the present invention. In addition, such modifications or altered equivalent structures by those skilled in the art may be variously changed, substituted, and changed without departing from the spirit or scope of the invention described in the claims.

As described above, the present invention integrates the groupware and the Internet telephony (VoIP) into one, so that the user can immediately use the partner and the Internet phone while using the groupware.

Claims (5)

In connection with a groupware server that manages a plurality of user organizations, when a user who receives an e-mail requests a voice call with a mail sender, the recipient's telephone number information is read from the groupware database stored in the groupware server, and the recipient's PC and Internet phone Or an internet phone server providing an internet phone interface for providing a call connection to a regular telephone. The Internet telephony system of claim 1, wherein the Internet phone server provides a web phone or client environment to a user. The Internet telephony system according to claim 1, wherein the Internet phone interface provides organization charts and member phone number information of the users stored in the groupware server. In the method for providing a voice call using an Internet phone server associated with a groupware server for managing a plurality of user organizations, (a) providing an Internet phone interface for logging in and accessing the groupware server to a user using an application provided by the groupware, and accessing an organization chart of the user organization stored in the groupware server and making a phonebook call; And (b) the user reading the telephone number information of the called party requesting access to the Internet phone and providing a menu for accessing a general phone or web phone; Internet telephony method that includes. 5. The method of claim 4 wherein the application of step (a) comprises an email or electronic payment application.