KR101443603B1 - Washing machine and Service methode for the same - Google Patents

Abstract

The present invention relates to a sensor for detecting an abnormality of a component of a washing machine so that a user can accurately diagnose an abnormality of the washer without any need for a description of abnormality of the washing machine, A microcomputer for detecting the abnormal contents of the components based on the detected abnormal contents, changing the abnormal contents into specific sounds classified according to the abnormal contents, and selectively reproducing the specific sounds stored in the microcomputer, An information collecting step of collecting abnormal contents of the washing machine and collecting the abnormal contents of the washing machine to correspond to the specific sound, and a sound transmitting unit transmitting the specific sound stored in the microcomputer to the automatic response system by connecting the automatic response system to the telephone, And transmitting the specific sound and the information number And an analyzing step of analyzing the abnormality of the washing machine by comparing the data collected at the house step.

Sensor, microcomputer, telephone network, automatic analysis system

Description

[0001] The present invention relates to a washing machine and a washing machine,

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram conceptually illustrating a relationship among components of a washing machine according to a preferred embodiment of the present invention; FIG.

2 is a block diagram conceptually showing a method of providing a washing machine service according to a preferred embodiment of the present invention; And

3 is a flowchart illustrating a method of providing a washing machine service according to a preferred embodiment of the present invention.

Description of the Related Art [0002]

10: Washing machine 10: Sensor

30: microcomputer 50: playback device

110: Telephone network 130: Automatic analysis system

BACKGROUND OF THE INVENTION 1. Field of the Invention [0001] The present invention relates to a washing machine and a washing machine, and more particularly, to a washing machine and a washing machine which are capable of accurately diagnosing an abnormality of a washing machine, And a method of providing a washing machine service.

Currently, most homes have a washing machine and more than one telephone or mobile communication terminal due to the improvement of living standard.

The washing machine may cause its components to be defective during the period of use due to the environment of use, method of use, defects of the product and other causes. If the problem is caused by a simple problem, the user can refer to the instruction manual of the washing machine or contact the service center of the company that purchased the product by telephone and receive the guidance of the service staff. However, In case of a problem, the service person must visit the office and repair it.

In the conventional case, the user had to directly explain the abnormality of the washing machine in order to inquire of the service center about the abnormality of the washing machine or to request the service staff to visit the business trip.

However, since most users are non-experts in the washing machine, it is impossible to accurately explain the abnormality of the washing machine. Therefore, due to the incorrect explanation, it is possible to make the washing machine more difficult due to unnecessary or wrong actions taken by the consumers, and in case the service staff can not prepare necessary equipments or parts, Time, manpower and cost.

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and it is an object of the present invention to provide a washing machine and a washing machine which can accurately diagnose an abnormality of a washing machine without requiring a consumer to explain abnormality of the washing machine, Thereby providing a washing machine service providing method.

According to an aspect of the present invention, there is provided a washing machine comprising: a sensor for detecting an abnormality of a component of a washing machine; a sensor for detecting an abnormality of the component based on a signal transmitted from the sensor; A microcomputer for storing a specific sound classified by the microcomputer, and a reproducing device for selectively reproducing the specific sound stored in the microcomputer.

The specific sound includes the model information of the washing machine, the abnormal contents, and the number of abnormal contents that occurred so that various information related to the abnormal contents of the washing machine can be transmitted. In addition, the specific sound can be provided as a coded sound or a voice in which the user can grasp the abnormal contents, so that the user can recognize the abnormal condition of the washing machine at the time of applying for the service of the washing machine, thereby enhancing the convenience.

The washing machine may further include a notifying device for informing the outside that the abnormality is detected. This is to allow the user to know the abnormality that needs to be taken in order to prevent the abnormal state from being deepened by operating the washing machine without the user recognizing even though the abnormality occurs.

The notifying device may notify the user of the occurrence of an abnormal content through a specific sound or voice as the sound generating device, or may generate an abnormal content by using a display device or an image display device using light such as an LED It can be announced.

According to another aspect of the present invention, there is provided a washing machine comprising: an information collecting step of collecting abnormality contents of the washing machine and making data corresponding to the specific sound; A sound transmission step of transmitting a specific sound stored in the microcomputer to the automatic response system, and an analysis step of analyzing the abnormal contents of the washing machine by comparing the specific sound transmitted to the automatic response system and the data collected in the information collecting step And a controller for controlling the washing machine.

The information collection step may include storing the data in an automatic analysis system.

In the information collecting step, it is preferable that the data is stored in a database so that the specific sound and the abnormality of the washing machine and the measures are corresponded to each other.

The analyzing step may include receiving the specific sound from the automatic response system by the automatic analyzing system, analyzing the abnormal content by comparing the specific sound transmitted from the automatic analyzing system with information stored in the database .

The washing machine service providing method may further include a prescription step of informing a user of information including an abnormality of a component of the washing machine and a measure method after the analyzing step.

The washing machine service providing method configured as described above enables an accurate analysis of the abnormal contents of the washing machine without explaining the operation state of the washing machine of the user and allows the service staff to accurately diagnose the abnormality of the washing machine, To reduce waste of time, manpower, and costs.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Reference will now be made in detail to the preferred embodiments of the present invention, examples of which are illustrated in the accompanying drawings. The same components as those in the prior art are denoted by the same names and the same reference numerals for convenience of description, and a detailed description thereof will be omitted.

First, a washing machine according to a preferred embodiment of the present invention will be described with reference to FIG. 1 attached hereto.

FIG. 1 is a block diagram conceptually showing a relationship of components of a washing machine according to a preferred embodiment of the present invention.

A washing machine 10 according to a preferred embodiment of the present invention includes a sensor 20, a microcomputer 30, a notification device 40, and a reproduction device 50.

The sensor 20 senses the state of the components of the washing machine 10. The sensor 20 is installed in an important component of the washing machine 10 such as a motor, a drum restraint part, a drainage pump, a circulation pump, a water supply valve, and senses the mode. Since the components of the washing machine 10 are different from each other in terms of their functions, operating methods, and modes of operation, different types of sensors 20 are installed.

An example of the sensor 20 installed in the washing machine 10 is as follows. A hall sensor for measuring a magnetic field generated from the motor is installed in the motor. The hall sensor senses the intensity or distribution of an abnormal magnetic field to determine whether the motor is abnormal. When the water supply is heated by using the built-in heater, a temperature sensor is installed in the embankment valve. The temperature sensor measures the temperature of the heated water supply, so that the abnormal operation of the heater can be determined by measuring the temperature of the water supply. A float sensor is installed to detect the leakage of the washing machine 10. Leaks in the washing machine 10 may occur in the water supply, drainage, and tub. The reason for detecting the leakage is that the washing machine 10 is provided with an electric device inside thereof to prevent an electric shock accident due to leakage water due to the place where the washing machine 10 is installed and the conductive property of general washing water. The float sensor makes use of a material having a specific gravity smaller than that of water or washing water to make it float above a predetermined height at the time of occurrence of leakage, thereby making it possible to judge whether or not leakage occurs.

The microcomputer 30 senses an abnormal content of the component based on a signal transmitted from the sensor 20 and stores a specific sound classified according to the abnormal content.

The microcomputer 30 analyzes a signal transmitted from the sensor 20. The microcomputer 30 contains a sensor 20 signal corresponding to an abnormal condition of the components of the washing machine 10 and specific sound information corresponding to the abnormal contents. Also, the microcomputer 30 is provided for comparing and analyzing the signal transmitted from the sensor 20 and the signal information corresponding to the abnormality.

Therefore, the microcomputer 30 determines the abnormal condition of the washing machine 10 based on the signal of the sensor 20 and stores a specific sound corresponding to the abnormal condition when the abnormal condition of the washing machine 10 occurs.

The specific sound includes information including model information of the washing machine 10, abnormal contents, and abnormal number of occurrences. The specific sound is provided as a coded sound composed of a variety of sounds such as a monotone long or short or a high sound. It is possible to configure or include the voice so that the user can intuitively know the information on the abnormality of the washing machine 10. The coded sound stored in the microcomputer 30 includes various information such as the model information of the washing machine 10 and the ideal number of times, as well as the abnormal contents of the washing machine 10, thereby enabling accurate anomaly analysis. In addition, since the abnormal condition is not found during the service, the condition and the recovery of the abnormal condition and the operating condition of the washing machine 10 at the time of the abnormal condition are provided. The problem can not be solved and the problems of the washing machine 10 can not be solved.

The notification device 40 is a device for notifying the outside of the components of the washing machine 10 when an abnormal condition is detected. The notification device 40 is for notifying the user of abnormal conditions that need to be taken in order to prevent the abnormal contents from being deepened by operating the washing machine 10 without the user recognizing the abnormal contents.

The notification device 40 is provided as an LED and emits light when an abnormality is detected in the microcomputer 30.

The reproducing apparatus 50 selectively reproduces a coded sound recorded in the microcomputer 30 from the outside. Therefore, the user can recognize the occurrence of the abnormal contents of the washing machine 10 through the notifying device 40 and operate the recycling device as necessary to detect the abnormal state of the washing machine 10 The coded sound can be reproduced. In the embodiment of the present invention, a speaker capable of reproducing the coded sound is provided in the LED 40, and when the dewatering button and the pressing button are simultaneously pressed, the coded sound recorded in the microcomputer 30 It is reproduced through the speaker.

Hereinafter, a washing machine service method according to a preferred embodiment of the present invention will be described with reference to FIGS. 2 and 3 attached hereto.

FIG. 2 is a block diagram conceptually illustrating a method of providing a service of a washing machine 10 according to a preferred embodiment of the present invention. Referring to FIG. 2, a user who is connected to the telephone communication network 110, An automatic response system 120 for receiving the sound of the washing machine 10 transmitted through the telephone communication network 110 and an automatic analyzing unit 120 for automatically analyzing the sound of the washing machine 10, An automatic analyzing system 130 for analyzing contents and a service center 140 for taking measures according to the abnormal contents of the washing machine 10 analyzed by the automatic analyzing system 130.

The user 100 analyzes the abnormality of the washing machine 10 when the abnormality occurs in the washing machine 10 and records the coded sound corresponding to the abnormality in the microcomputer 30 and selectively stores the recorded sound The user 100 using the washing machine 10 that can reproduce the laundry. The user 100 recognizes the occurrence of an abnormal condition of the washing machine 10 and connects the washing machine 10 to the automatic answering system using the telephone communication network 110 when a service is required, Lt; RTI ID = 0.0 > coded < / RTI >

The automatic answering system is a system for receiving a service request of the user 100. When the user 100 accesses the automatic answering system via the telecommunication network 110, the answering system transmits an announcement to transmit the coded sound stored in the washing machine 10 The user 100 operates the reproducing apparatus 50 of the washing machine 10 to transmit the coded sound reproduced through the telephone transmitter to the automatic analyzing system 130. [

The automatic analysis system 130 has data on the abnormal contents of the components of the washing machine 10 corresponding to the coded sounds. The automatic analyzing system 130 analyzes the abnormality of the washing machine 10 by comparing and analyzing the coded sound transmitted from the automatic response system and the data.

The service center 140 finally determines whether the washing machine 10 is in a state of failure or not based on the information analyzed by the automatic analysis system 130. The service center 140 transmits the analyzed result to the user 100. [ The result of the transmission is related to the abnormality of the washing machine 10 and the measures to be taken (whether the service staff needs to be dispatched or whether the user 100 is capable of self-disposal and a disposal method).

Hereinafter, the service method according to the preferred embodiment of the present invention will be described in the order of processing.

3 is a flowchart of a service method according to a preferred embodiment of the present invention.

The service center 140 collects sound data generated in accordance with the abnormal contents of the washing machine 10 and records the sound data in the washing machine 10 and records the abnormal contents of the washing machine 10 corresponding to the coded sound having the abnormal contents other information in the washing machine 10 To build a database.

The service center 140 stores the constructed database in the automatic analysis system 130. (S1)

The user 100 recognizes the occurrence of an abnormal condition of a component of the washing machine 10 by emitting light to an LED that is a notification device 40 of the washing machine 10. [

The user 100 accesses the service center 140 via the telephone communication network 110 to the automatic answering system 120. At step S3,

The automatic answering system 120 transmits a message "If the beep sounds, put the handset on the LED of the washing machine and press the dehydration and rinse buttons simultaneously ".

The user 100 puts the handset on the LED of the washing machine 10 according to the instructions of the automatic answering system 120 and presses the dewatering and rinsing buttons at the same time so as to encode the code stored in the microcomputer 30 of the washing machine 10 And transmits it to the automatic answering system 120. (S 4)

The automatic answering system 120 transmits the coded sound transmitted through the handset to the automatic analysis system 130. (S 5)

The automatic analysis system 130 analyzes the abnormal contents of the components of the washing machine 10 by comparing the abnormal information of the washing machine 10 stored in the database with the coded sound transmitted from the automatic response system 120. (S6)

The analysis information of the automatic analysis system 130 is transmitted to the service center 140.

The service center 140 finally determines whether the washing machine 10 is abnormal based on the information analyzed by the automatic analysis system 130. (S7) And informs the user 100 of the information including the abnormality of the service and the measures, for example, whether or not the service staff needs to be dispatched, whether the user 100 is capable of self-processing, and the processing method.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, many variations and modifications may be made without departing from the scope of the present invention. .

As described above, the washing machine and the washing machine service providing method according to the present invention are advantageous in that convenience of the user is improved because the user does not need to explain the abnormal contents when the washing machine is abnormally generated.

In addition, the method of providing a washing machine and a washing machine service according to the present invention has the effect of enabling an accurate analysis of the abnormal contents of the washing machine.

Accurate diagnosis of the machine's anomaly also improves service staff's accuracy in part and repair preparation, thus reducing waste of time, manpower and costs.

Claims (12)

delete delete delete delete delete delete An information collecting step of collecting abnormal contents of the washing machine and making data corresponding to a specific sound; A sound transmission step of connecting to an automatic answering system by telephone and operating a recharging device to transmit a specific sound stored in the microcomputer to the automatic answering system; And analyzing the abnormality of the washing machine by comparing the specific sound transmitted to the automatic answering system and the data collected in the information collecting step. 8. The method of claim 7, The information collecting step includes: And storing the data in an automatic analysis system. 9. The method of claim 8, In the information collection step, Wherein the database stores the specific sound, the abnormal contents of the washing machine, and a measure of the washing machine in correspondence with each other. 10. The method of claim 9, Wherein the analyzing step comprises: Receiving the specific sound from the automatic answering system; And analyzing the abnormal contents by comparing the specific sound transmitted by the automatic analyzing system with information stored in the database. 11. The method according to claim 7 or 10, In the washing machine service providing method, Further comprising a prescription step of informing a user of information including an abnormality of a component of the washing machine and a measure method after the analysis step. 8. The method of claim 7, Wherein the specific sound includes the abnormal contents and information on the washing machine model.

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