JPS63104196A - Bank window service system - Google Patents

Abstract

(57) [Abstract] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a bank teller system, and particularly to a bank teller system that executes processing for a plurality of teller devices in the order of numbers received by a terminal control device, and a flow of a suitable processing order. Concerning a bank teller system that enables

[Conventional technology]

In this type of conventional system, each counter device has its own order, so when using multiple counter devices, the processing order may vary depending on the processing time for each counter device or due to the time difference depending on the processing content. No consideration was given to the issue of discrepancies and a sense of unfairness to customers.

Note that Japanese Patent Application Laid-Open No. 162138/1984 discloses a technique related to this.

[Problem that the invention seeks to solve]

The above conventional technology lacks consideration for the fact that when there are multiple counter devices, there may be time differences in the processing sequence for each counter device, resulting in differences in waiting time depending on the counter, resulting in customer However, there was a problem in that it gave a sense of unfairness.

The present invention has been made in view of the above circumstances, and its purpose is to provide a bank teller system that can solve the above-mentioned problems in conventional bank teller systems and eliminate customers' sense of unfairness. Our goal is to provide the following.

[Means for solving problems]

The above object of the present invention is to provide a bank teller system comprising a number plate issuing machine, a terminal control device, and a plurality of teller devices, in which a receptionist sent from the number plate issuing machine transfers a number to the terminal control device. The reception of the queue table is achieved by a bank teller system characterized in that the teller device registers in the provided queue table and reports the completion of processing, and causes the teller device to execute the process corresponding to the number.

[Effect]

In the present invention, the customer's reception at the number plate issuing machine is performed by processing (inputting a card or passbook, etc.), and the number is registered in a queue table provided in the terminal control device, and multiple terminal control devices Among the counter devices, the reception device registered in the queue table instructs the counter device having the earliest number to process the counter device that has reported the completion of processing the earliest.

[Example] Hereinafter, an example of the present invention will be described in detail based on the drawings.

FIG. 1 is a configuration diagram showing an embodiment of the present invention. In the figure, 1 is a number plate issuing machine, 2 is a terminal control device, 3 to 6
1 is a counter device, 31 to 61 are number display units, 11 is a card, 12 is a bankbook, 13 is a number plate, and 21 is a queue table provided in the terminal control device 2.

The number plate issuing machine 1 accepts a card 11 or a bankbook 12 by inserting it, issues a number plate 13, and has the function of sending number data to a terminal control device.

The terminal control device 2 has the function of registering the reception number data sent from the number plate issuing machine 1 in the queue table 21, and selects one of the plurality of counter devices 3 to 6 that is capable of processing reception. recognition function and the queue table 2
The earliest reception registered in No. 1 has the function of instructing the processing of the number, and the processing reception has the function of instructing a possible counter device.

The queue table 21 is a type of shift register,
For newly registered receptionists, the number will be placed at the top of the number.
As a result, the reception numbers registered up to that point are configured to advance one by one.

The teller devices 3 to 6 have the function of allowing the operator to process various tasks such as depositing, withdrawing, canceling, and maturity processing of ordinary deposits and time deposits.

Note that here it is assumed that all have the same function. In addition, the number display section 31 is used for reception at the counter devices 3 to 6.
61 displays the reception number of the business currently being processed by the counter device.

The operation of this embodiment configured as described above will be explained below.

A customer who comes to the bank inserts, for example, a card 11 or a bankbook 12 into the number plate issuing machine 1 to accept the reception. The number plate issuing machine 1 issues the number plate 13, and the receptionist sends the number data to the terminal control device.

Here, assuming that the counter device r1.3 becomes able to accept processing the earliest, the counter device 3 notifies the terminal control device 2 that processing acceptance is now possible through the operator's operation.

Using the functions described above, the terminal control device 2 instructs the counter device 3 to process the number of the earliest reception registered in the queue table 21, and also instructs the counter device 3 to process the number. The number is displayed on the number display section 31.

As described above, the terminal control device 2 deletes the reception numbers corresponding to the tasks assigned to the counter devices 3 to 6 from the queue table 21 and updates the queue table.

The reception desk provided above the counter devices 3 to 6 monitors the displays on the number display sections 31 to 61, and the customer requests a service to the counter device whose number is displayed.

In the above embodiment, the reception desk is number display section 31 to 6.
1 is provided above each counter device, it goes without saying that something like a display center board may be provided so that the customer does not have to monitor a plurality of counter devices.

Further, the timing at which the counter devices 3 to 6 report the completion of the business to the terminal control device 2 does not need to be after the business is completely completed, and may be any time that allows for a certain amount of time.

The number of the reception to be processed next may be displayed on each of the plurality of counter devices 3 to 6 (the same number is commonly used). In this case, the customer who has the relevant reception number clearly knows that the first order is his or her processing order.

As mentioned above, the number of the reception being processed and the number of the reception to be processed next can be changed, for example, by changing the display color.

Misunderstandings can be prevented by differentiating them by changing the display method (continuous lighting or blinking, etc.).

Note that the acceptance by the number plate issuing machine 1 is not particularly limited, and may be performed by pressing a push button to apply for business, instead of using the card 11 or bankbook 12.

〔Effect of the invention〕

As described above, according to the present invention, in a bank teller system comprising a No. 1 number ticket issuing machine, a terminal control device, and a plurality of teller devices, a reception sent from the number ticket issuing machine To eliminate a sense of unfairness among customers by registering in a queue table provided in a terminal control device and having the counter device which reports the completion of processing execute the process corresponding to the number when receiving the queue table. is possible,
This has the remarkable effect of realizing the bank window system t1.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of a bank counter system showing an embodiment of the present invention. 1: Number plate issuing machine, 2: Terminal control device, 3-6: Counter device, 31-6I: Number display section for reception, 13: Number plate, 2
1: Cue table.

Claims (1)

[Claims] 1. In a bank teller system consisting of a number plate issuing machine, a terminal control device, and a plurality of teller devices, the reception number sent from the number plate issuing machine is registered in a queue table provided in the terminal control device. A bank teller system characterized in that the teller device that has reported the completion of processing is caused to execute a process corresponding to the reception number in the queue table.