JPS5992664A - Telephone betting system - Google Patents
Telephone betting systemInfo
- Publication number
- JPS5992664A JPS5992664A JP57203056A JP20305682A JPS5992664A JP S5992664 A JPS5992664 A JP S5992664A JP 57203056 A JP57203056 A JP 57203056A JP 20305682 A JP20305682 A JP 20305682A JP S5992664 A JPS5992664 A JP S5992664A
- Authority
- JP
- Japan
- Prior art keywords
- recognition
- voting
- operator
- unit
- request
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
- 238000000034 method Methods 0.000 description 4
- 230000006866 deterioration Effects 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000015572 biosynthetic process Effects 0.000 description 1
- 238000003786 synthesis reaction Methods 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Description
【発明の詳細な説明】 （５）発明の技術分野 本発明は、競馬等の投票券発売システムに係り。[Detailed description of the invention] (5) Technical field of the invention The present invention relates to a voting ticket sales system for horse racing, etc.
電話回線等を利用して投票の申込の受付をおこなう電話
投票システムに関する。This invention relates to a telephone voting system that accepts voting applications using telephone lines, etc.
（Ｂ）技術の背景
競馬等の投票券発売システムにおいては、投票券購入者
に対するサービスとして、電話回線の利用による電話投
票システムが用いられているが。(B) Background of the Technology In voting ticket sales systems for horse racing, etc., a telephone voting system using a telephone line is used as a service for voting ticket purchasers.
このようかシステムにおいては、システムの自動化によ
る人件費の節減とともに、サービスを更に向上すること
が特に重要な技術諌題と力っている。In such systems, reducing personnel costs through system automation and further improving services are particularly important technical challenges.
（Ｏ従来技術と問題点
電話投票システムには、従来、ＣＲＴ方式およびＡＲＳ
（Ａｕｄｉｏ Ｒｅ５ｐｏｎｓｅ Ｓｙｓｔｅｍ）方
式と称せられるシステムが用いられている。(O Prior Art and Problems Telephone voting systems have conventionally used CRT and ARS systems.
A system called the (Audio Re5ponse System) method is used.
ＣＲＴ方式は、電話による投票券購入者の申込をオペレ
ータが直接に受信し、ＣＲＴ表示装置つき鍵盤入力装置
を介してシステムに入力することによって受付処理をお
こなうものであり、短時間に殺到する投票券購入者に対
応できるようにするため９通常１２８台あるいは２５６
台のＣＲＴ端末を設けており、したがって、予備要員を
含め多数のオペレータを配置しなければならない。In the CRT system, an operator directly receives applications from voting ticket purchasers over the phone and processes them by inputting them into the system via a keyboard input device with a CRT display. 9 Normally 128 or 256 to accommodate ticket buyers
CRT terminals are provided, and therefore a large number of operators, including backup personnel, must be provided.
またＡＲ８方式は、プツシ−ホン式電話による申込をシ
ステムが自動的に受付るものであり、したがってブツシ
ュホン利用者以外は利用することができない。Furthermore, in the AR8 system, the system automatically accepts applications made via a push-button telephone, and therefore cannot be used by anyone other than a push-phone user.
（Ｄ）発明の目的
本発明の目的は２通常の電話による投票券購入者の投票
申込を音声認識によって受付けるとともに２回線品質の
劣化等によって音声認識が困難な場合にはオペレータが
受付けるようにすることによって、オペレータ数の減少
を図った電話投票システムを提供することにある。(D) Purpose of the Invention The purpose of the present invention is 2. To accept voting applications from voting ticket purchasers over ordinary telephones by voice recognition, and 2. to allow an operator to accept voting applications if voice recognition is difficult due to deterioration of line quality, etc. The object of the present invention is to provide a telephone voting system that reduces the number of operators.
（ト）発明の構成 すがわち２本発明になる電話投票システムは。(g) Structure of the invention This is the telephone voting system that is the result of two inventions.
音声による投票申込を音声認識する認識部と、前記認識
部の出力によって前記投票申込を受付ける受付処理部と
、前記投票申込をオペレータによって受付けるオペレー
タ端末と、前記投票申込を前記認識部もしくはオペレー
タ端末のいずれかに切換える切換部と、前記認識部にお
ける認識状態に応じて前記切換部を制御する制御部とを
備え、投票申込を音声認識できるときは前記認識部の出
力によって投票申込の受付をおこかい、投票申込を音声
認識できかいときは前記オペレータ端末によって投票申
込の受付をおこなうようにしたものである。a recognition unit that recognizes voice voting applications; a reception processing unit that receives the voting application based on the output of the recognition unit; an operator terminal that accepts the voting application by an operator; It is equipped with a switching section that switches to either one, and a control section that controls the switching section according to the recognition state in the recognition section, and when the voting application can be recognized by voice, the voting application is accepted by the output of the recognition section. If the voting application is accepted by voice recognition, the voting application is accepted by the operator terminal.
（９）発明の実施例
以下９本発明の要旨を図示実施例によって具体的に説明
する。(9) Embodiments of the Invention The gist of the present invention will be explained in detail below by referring to the illustrated embodiments.
図は本発明一実施例のシステムブロック図を示し、１は
電話回線の網制御装置（ＮＣＵ）、２は網制御装置１を
介して送られる投票申込を後記認識部もしくは後記オペ
レータ端末のいずれかに切換える切換部、３は音声によ
る投票申込を音声認識する認識部、４は音声による投票
申込をオペレータによって受付けるオペレータ端末、５
は認識部３の出力によって投票申込を受付ける受付処理
部、ｌ！受付けた投票申込を処理する処理部、７は投票
申込者に対する回答用の音声を合成する音声合成部、８
は認識部３における認識状態を監視し認識が正常におこ
がわれているか否か及び受付３−
処理部５において受付がおこかわれたか否かを判定する
判定部、９は判定部８における判定状況を表示する表示
部、ｌ０Ｆｉ認識部３あるいは受付処理部５における認
識状態に応じて切換部２を制御する制御部である。The figure shows a system block diagram of an embodiment of the present invention, in which 1 is a network control unit (NCU) of a telephone line, and 2 is a network control unit (NCU) of a telephone line, and 2 is a voting application sent via the network control unit 1 to either a recognition unit (described later) or an operator terminal (described later). 3 is a recognition unit that recognizes voice voting applications; 4 is an operator terminal for accepting voice voting applications by an operator; 5
is a reception processing unit that accepts voting applications based on the output of the recognition unit 3, and l! 7 is a processing unit that processes the received voting application; 7 is a speech synthesis unit that synthesizes a voice for replying to the voting applicant; 8
9 is a determination unit that monitors the recognition state in the recognition unit 3 and determines whether recognition is being performed normally and whether or not reception has occurred in the reception 3-processing unit 5; 9 is a determination unit in the determination unit 8; This is a display unit that displays the situation, and a control unit that controls the switching unit 2 according to the recognition state in the l0Fi recognition unit 3 or reception processing unit 5.
切換部２は、平常は網制御装置（ＮＣＵ）１を介して送
られる投票申込を認識部３側に切換えておく。認識部３
は受信した投票申込の音声認識をおこない２判定部８け
認識部３において認識が正常におこなわれていると判定
すると受付処理部５に対し受付許可を与え、受付処理部
５は投票申込を受付け、処理部６はこれを処理する。The switching unit 2 switches the voting application normally sent via the network control unit (NCU) 1 to the recognition unit 3 side. Recognition part 3
performs voice recognition of the received voting application, and when the recognition unit 3 determines that the recognition has been performed normally, it gives acceptance permission to the reception processing unit 5, and the reception processing unit 5 accepts the voting application. , the processing unit 6 processes this.
また判定部８は、認識部３において認識が正常におこな
われていないと判定したとき、あるいは受付処理部５に
おいて受付が確実におこなわれていないと判定したとき
、制御部１０を介して切換部２ｔ−制御し、該電話回線
をオペレータ端末４側に切換え、オペレータによる受付
がおこかわれるなお、オペレータは、認識部３あるいは
受付処理部５における状況を表示部９によって監視し。Further, when determining that the recognition section 3 is not performing the recognition normally, or when the reception processing section 5 is determining that the reception is not being performed reliably, the determination section 8 controls the switching section via the control section 10. 2t-control, the telephone line is switched to the operator terminal 4 side, and reception by the operator is performed.The operator also monitors the status of the recognition unit 3 or reception processing unit 5 on the display unit 9.
４−
オペレータの判断によって該回線をオペレータ端末４側
に切換えることもできる。4- The line can be switched to the operator terminal 4 side at the discretion of the operator.
０）発明の詳細
な説明したように２本発明によれば通常の電話を用いた
音声による投票申込を音声認識によって受付けるととも
に、音声認識が困難な場合にはオペレータが受付けるこ
とができる。0) Detailed Description of the Invention As described above, according to the present invention, a voting application by voice using an ordinary telephone can be accepted by voice recognition, and if voice recognition is difficult, the operator can accept it.
したがってオペレータの数を減少し人件費を節減するこ
とができる。また電話回線の品質低下等によって音声認
識が困難な場合にはオペレータが介入するので、音声認
識による投票者の不安を除くことができる。Therefore, the number of operators can be reduced and personnel costs can be saved. Furthermore, if voice recognition is difficult due to deterioration in the quality of the telephone line, etc., the operator intervenes, which eliminates voters' concerns about voice recognition.
【図面の簡単な説明】
図は本発明一実施例のシステムブロック図を示し、２は
切換部、３は認識部、 ｌ−ｊ、オペレータ端末、５
は受付処理部、１０は制御部である。[Brief Description of the Drawings] The figure shows a system block diagram of an embodiment of the present invention, in which 2 is a switching section, 3 is a recognition section, l-j is an operator terminal, 5
1 is a reception processing section, and 10 is a control section.
Claims (1)
処理部と、前記投票申込をオペレータによって受付ける
オペレータ端末と、前記投票申込を前記認識部もしくは
前記オペレータ端末のいずれかに切換える切換部と、前
記認識部における認識状態に応じて前記切換部を制御す
る制御部とを備え、投票申込を音声認識できるときけ前
記認識部の出力によって投票申込の受付をおこない、投
票申込を音声認識できないときは前記オペレータ端末に
よって投票申込の受付けをおこなうことを特徴とする電
話投票システム。[Claims] A recognition unit that recognizes voice voting applications. an acceptance processing unit that accepts the voting application based on the output of the recognition unit; an operator terminal that accepts the voting application by an operator; a switching unit that switches the voting application to either the recognition unit or the operator terminal; and the recognition unit and a control unit that controls the switching unit according to the recognition state of the operator terminal, and when the voting application can be voice recognized, the voting application is accepted by the output of the recognition unit, and when the voting application cannot be voice recognized, the voting application is accepted by the operator terminal. A telephone voting system characterized by accepting voting applications by.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP57203056A JPS5992664A (en) | 1982-11-19 | 1982-11-19 | Telephone betting system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP57203056A JPS5992664A (en) | 1982-11-19 | 1982-11-19 | Telephone betting system |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| JPS5992664A true JPS5992664A (en) | 1984-05-28 |
| JPH0370424B2 JPH0370424B2 (en) | 1991-11-07 |
Family
ID=16467604
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP57203056A Granted JPS5992664A (en) | 1982-11-19 | 1982-11-19 | Telephone betting system |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPS5992664A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS6385966A (en) * | 1986-09-30 | 1988-04-16 | Toshiba Corp | Intelligent work station |
| JPH04243360A (en) * | 1991-01-17 | 1992-08-31 | Yasuhide Sawada | Method and device for collecting entry information such as to quiz with prize and questionnaire |
-
1982
- 1982-11-19 JP JP57203056A patent/JPS5992664A/en active Granted
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS6385966A (en) * | 1986-09-30 | 1988-04-16 | Toshiba Corp | Intelligent work station |
| JPH04243360A (en) * | 1991-01-17 | 1992-08-31 | Yasuhide Sawada | Method and device for collecting entry information such as to quiz with prize and questionnaire |
Also Published As
| Publication number | Publication date |
|---|---|
| JPH0370424B2 (en) | 1991-11-07 |
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