JPH1196214A - Commodity information providing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a customer to obtain information related to commodities to be purchased by retrieving the information related to the commodities to be purchased from a data base based on purchase commodity information such as the purchase date, the number of units and prices of purchases or service, combining the retrieved information with information for specifying a purchaser and transmitting the combined information to a customer's information terminal. SOLUTION: When a customer purchases commodities in a store, a purchase commodity information input part 302 inputs purchase commodity information (commodities, prices, a purchase date, etc.), read out from a bar code reader, inputs purchaser information from a customer card and transmits both the information allowed to correspond to each other to an information processing part 309. In the processing part 309, a retrieving part 305 retrieves information related to the purchased commodities and a menu or the like to be prepared by using food purchased on the day from a data base and a nutrition judging part 307 judges nutritive balance. A working part 306 works the retrieved data, nutrition judging result information and purchase commodity list so as to present them to the customer in an easily understandable state and transmits the worked contents to a customer's information terminal 315 through communication parts 310, 311.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a POS (Point O) for collecting information at the point of sale of a product or service at a retail store or the like, that is, a sales date and time, a sold product, a price, a quantity, and the like.
f Sales) This system relates to a system in which information related to a purchased item is retrieved from an external database based on customer purchase information in a system, and is directly provided to the purchased customer.

[0002]

2. Description of the Related Art As a conventional system utilizing information of a POS terminal which is widely used for inputting information of a purchased product of this type, a system for purchasing a product as disclosed in Japanese Patent Application Laid-Open No. 7-175858 is disclosed. And the purchase price was generally applied to the management of the household account book (FIG. 17).

[0003] Further, information such as how to use a purchased product is provided in an attached package or an attached manual, etc. There is a limitation in space and expression means, and sufficient product information is not provided, and unspecified. It is merely general information for the majority.

[0004]

SUMMARY OF THE INVENTION However, POS
The method of using terminal information at home information terminals has not yet provided the information that is really necessary for individual users. As products become more complex and technologies become more sophisticated, they must be able to fully utilize the functions of the products, prevent misuse, and ensure safety. It is a very important responsibility for manufacturers and distributors to provide products in order to ensure that information is transmitted in an appropriate and appropriate manner. An important issue is how to efficiently and reliably provide information to users.

[0005]

SUMMARY OF THE INVENTION In order to solve the above-mentioned problems, the present invention provides a purchase merchandise information input section for inputting date and time, merchandise, quantity, price, etc., which are information at the time of purchase of merchandise and services. A purchaser information input unit for identifying a purchaser and a database of contents related to the product, and search for information related to the purchased product from the database based on the purchased product information.
Since the information processing for the combination processing is performed and transmitted to the information terminal of the customer, the customer can freely view information related to the product purchased by the customer. Further, information on purchased items from a POS terminal or the like used for sales management of a retail store or the like can be applied and used.

[0006]

BEST MODE FOR CARRYING OUT THE INVENTION A purchase merchandise information input section for inputting date and time, merchandise, quantity, price, etc., which are information at the time of purchase of merchandise and services, a purchaser information input section for specifying a purchaser, And a search unit that searches for information related to the purchased product from the database based on the purchased product information from the purchased product information input unit, the purchased product information input unit, the purchaser information input unit, A processing unit configured to combine and process information from the search unit, a first storage unit that stores information from the processing unit, and a first unit that transmits information from the information processing unit. A communication unit, a second communication unit connected to the first communication unit by a wired or wireless communication line to receive information from the first communication unit, and stores information from the second communication unit. Second note Parts, and has a customer information terminal composed of a display unit for displaying the information stored in the second storage unit.

[0007] The information at the point of purchase input at the store is applied, and information useful to the purchaser related to the product purchased by the individual is provided to the information terminal of the purchaser's home where the product is used. It is provided in.

Further, the customer information terminal has a selection section for selecting product information desired by the customer, the second communication section transmits information from the selection section to the first communication section, The communication unit transmits information from the second communication unit to the information processing unit,
The search unit searches for product information requested by the customer and transmits the product information to the customer information terminal.

[0009] Then, necessary and desired items can be selected and displayed from the product-related information purchased by the customer.

[0010] Further, the database stores cooking menus and cooking recipes, and the search unit retrieves cooking recipes that can be made using purchased items based on cooking material information such as foods and seasonings purchased by the customer from the purchased item information inputting unit. Search.

[0011] Since the customer can automatically and timely obtain information on cooking recipes made using foods purchased by himself / herself, the work of the housewife to prepare menus, which is the most troublesome housework, can be reduced.

Further, the information processing section includes a nutrition determining section for diagnosing a nutritional balance based on shopping information of foods of the customer.

[0013] Since the customer determines the nutritional balance based on what kind of food and how much food is purchased, it is useful for making a nutritionally balanced meal and managing the health of the family.

The customer information terminal includes a customer information input unit for inputting a name, address, family structure, age, hobby, lifestyle, meal preferences, etc. as a profile of the customer, and a second communication unit includes the customer information input unit. The information from the first communication unit, the information processing unit receives information from the first communication unit, and searches and processes product information corresponding to the characteristics and tastes of the customer; It has a processing part.

And the family characteristics of the purchaser and his / her family,
Since product-related information corresponding to lifestyles, preferences, and the like is provided, more practical information can be provided efficiently.

Further, the customer information input section includes a house information input section for inputting information on the customer's house and housing equipment, and the information processing section searches and processes product information corresponding to the customer's house and used housing equipment. And a search unit and a processing unit.

[0017] Further, it is possible to provide more detailed information corresponding to the state of the housing equipment at the use site of the product.

Further, the customer information input unit includes at least one physical feature, health condition, and physiological data of height, weight, body size, blood pressure, heart rate, blood sugar level, urine protein value, urine of at least one family member of the customer. A health information input unit capable of inputting at least one of sugar, urinary occult blood, and fecal occult blood is provided. The information processing unit includes a search unit and a processing unit for searching and processing product information corresponding to a customer's health condition. Things.

Further, it is possible to provide merchandise information corresponding to individual health conditions in consideration of the health condition of the purchaser of the merchandise. As a result, it is useful to provide information on medicines and health-related products, for which proper use and provision of related information are important for promoting safety and health.

Further, the health information input section has a physiological data measuring section. Further, the customer information input unit has a third communication unit, and is characterized in that it is a portable type capable of transmitting data to a customer information terminal or an information processing unit.

The operation of inputting important physiological data for managing the health condition is reduced, and more accurate data can be input.

Further, the customer information input unit is provided on the sales side,
The information from the customer information input unit is transmitted to the information processing unit.

Further, the trouble of inputting information such as the customer's profile, health condition, and the like, which is useful for information retrieval, becomes unnecessary on the customer side, which is convenient.

Further, the customer information terminal has a customer-specific information storage section for storing information from the customer information input section, and the information processing section stores information necessary for the customer based on storage of past customer information from the customer information terminal. And a processing unit for searching for and processing.

Then, based on the past purchase history of the customer,
Providing information that meets customer needs.

Further, the information processing section is provided with a customer-specific information storage section for storing the information from the purchase commodity information input section and the search history for each customer or the information inputted from the customer information input section for each customer.

Since the store stores detailed information for each customer, the customer information terminal can be simplified, and the store can easily obtain information for each customer.

Further, the information processing section judges a tendency of information preferred for each customer based on information in the information storage section for each customer or an information request history from the past selection section, and retrieves and processes information according to the preference. It has a processing part.

Then, it is possible to automatically determine the customer's preference and provide information corresponding to the preference.

Further, the information processing section includes a search section and a processing section for searching for and processing customer-related product-related information corresponding to the purchase and ownership status of owned home appliances or durable consumer goods stored in the customer-specific information storage section. It is provided.

Since the product-related information for each situation of the owned equipment and facilities is provided according to the situation of each customer, more useful information can be provided.

The nutrition judging section judges the nutritional balance such as excessive or insufficient nutrition over a predetermined period based on the customer purchase history and the past information request status stored in the customer-specific information storage section. .

Then, based on the medium-to-long term food purchase history, more accurate nutrition determination can be performed in consideration of variation.

Further, the database stores advice information on dietary life corresponding to the nutritional balance state in food intake, and the information processing unit provides advice information on desired dietary life based on the nutritional determination result of the customer from the nutritional determination unit. Is provided from the database by processing and presenting the nutrition advice.

Then, the nutritional balance is determined based on the customer's purchase of food, and advice information for a desirable nutritional balance is provided in accordance with the situation of each individual customer. It can provide useful information for making meals.

Further, the database stores advice information about the life including the diet corresponding to the data indicating the nutritional balance state and the health condition of the individual in the food intake, and the information processing unit determines the nutrition of the customer from the nutrition determination unit. A health advice unit that retrieves, processes, and presents, from the database, advice information on desirable diet, exercise, and healthy life based on the results and the health and physiological data for a predetermined period stored in the customer-specific information storage unit from the database. It is.

Then, based on the nutritional intake state and the health state, it is possible to provide not only a diet for a healthy life but also advice information on exercise and life in general.

Further, the information processing section has a calendar section, retrieves information to be contacted to the purchaser every predetermined period after the purchase, which is predetermined for each product, and obtains information on the elapsed period after the purchase from the calendar section. It is provided with a search unit and a processing unit for searching and processing the product-related information based on the information.

[0039] Since necessary information is transmitted as time elapses after the purchase of the product after a lapse of time that is likely to be overlooked, the information can be reliably provided.

Further, the information processing section has a calendar section, and the customer-specific information storage section has a maintenance history of goods such as a repair history of purchased equipment and purchased goods from the customer information inputting section and a purchase history of parts and consumables. The information processing unit stores information, and retrieves and processes information about replacement of consumables or maintenance and inspection every predetermined period in advance based on elapsed time information after purchase from the calendar unit and maintenance information in the customer-specific information storage unit. It is provided with a search unit and a processing unit for transmitting.

Further, it is possible to provide personalized maintenance-related information according to the maintenance status of the customer.

[0042]

Embodiments of the present invention will be described below with reference to the drawings.

(Embodiment 1) <Hardware Configuration> FIG. 1 shows the hardware configuration of the merchandise information providing system 1 on the sales side, and FIG. 2 shows the hardware configuration of the information terminal on the customer side. , FIG. 3 is a functional block diagram, FIG. 4 is a flowchart showing operation and operation, and FIG. 5 is a plan view of a display.

In FIG. 1, a CPU 101 and a memory 10
2, hard disk 103, communication control unit 104, display control unit 105, display 106, input / output control unit 10
7, the portion including the keyboard 108, the barcode reader 109, and the card reader 110 corresponds to the hardware configuration of a conventional POS system using a general computer, and thus the detailed description of the hardware is omitted.

FIG. 2 shows a hardware configuration of a customer information terminal handled by the customer of the product information providing system. In FIG. 2, a CPU 201, a memory 202, a hard disk 20
3. The portion including the communication control unit 204, the LCD control unit 205, the LCD panel 206 as a display unit, the input / output control unit 207, the keyboard 208, and the tablet 209 corresponds to the hardware configuration of a general computer in the related art. Therefore, the description of the details of the hardware is omitted.

The input position and the display position of the LCD panel 206 and the tablet 209 correspond to each other.

<Functional Block Diagram> FIG. 3 is a functional block diagram of the product information providing system 301 according to the first embodiment of the present invention.

In FIG. 3, the product information providing system 30
Reference numeral 1 denotes a purchase merchandise information input unit 302 for inputting information at the time of purchase of a product at a store, a purchaser information input unit 303 for inputting information for identifying a purchaser, and a database for storing information related to the product. 304, a search unit 305 for searching the database for information related to the product purchased by the customer,
A processing unit 306 that processes the retrieved information in accordance with the product purchase information from the purchase product information input unit 302 and the customer information from the purchaser information input unit 303, and whether the nutritional balance is good based on the food-related purchase information of the customer. An information processing unit 309 including a nutrition determination unit 307 for determining whether the information has been searched, processed, and determined, in association with information from a purchaser information input unit and a purchased product information input unit;
A first storage unit 308, a first communication unit 310 that transmits information from the first storage unit 308 to the information terminal on the customer side and receives information from the information terminal on the customer side, A second communication unit 311 that is connected to the first communication unit 310 and that receives information from the first communication unit 310 on the customer side and transmits information to the information processing unit 309;
A storage unit 312 for storing information from the first storage unit, a display unit 313 for displaying information from the second storage unit, and a selection unit 314 for selecting information to be viewed from information sent by the customer. And a customer information terminal 315 composed of

<Flowchart> Next, FIG.
This will be described with reference to FIG. FIG. 4 is a flowchart illustrating the operation of the first embodiment. FIG. 5 is a display example of the display unit of the customer information terminal.

A specific description will be given of a case where a customer purchases food, daily necessities, and the like at a store such as a supermarket. When a customer shops at a store, a bar code assigned to a purchased product from a POS terminal of a cash register or the like as a purchased product information input unit 302 is input to a bar code reader 10.
Then, the user inputs information such as a product, a price, a purchase date and time, and a purchase store, which are information on the purchased product by reading from step 9 (step 401). At this time, a customer card having information for identifying an individual is read by the card reader 110, and purchaser information is input (step 402). The purchased merchandise information and the purchaser information are associated with each other, and transmitted to the information processing unit 309 of the store as information on who bought what (Step 40).
3).

Next, in the information processing section 309, the search section 305 searches the database for information relating to the product purchased by the customer and menus and cooking recipes made using the food purchased on that day (step 404). Judgment unit 3
07 determines whether the nutritional balance is good based on the purchased food information (step 405). Processing part 3
At 06, the retrieved data and the nutrition determination unit 307
Is processed so as to present the judgment result information from the user and a list of the products purchased by the customer to the customer in an easy-to-understand manner (step 406). The information from the processing unit 306 is stored in the first storage unit 308 (step 407), and the customer information terminal 3 is transmitted through the first communication unit 310 and the second communication unit 311.
15 (step 408), and the second storage unit 31
2 (step 409). Second storage unit 31
Transmitted to the display unit 3 of the customer information terminal 315
As shown in FIG. 5 on the LCD panel 206 as 13,
A list of purchased products, a detailed information list of purchased products, a nutrition determination result, and a cooking recipe candidate are displayed (step 41).
0).

The nutrition determination unit 307 includes a food group (staple food, meat fish, beans, dairy eggs, light-colored vegetables, green-yellow vegetables, mushrooms and konjac, seaweed, Whether the customer's nutritional balance is good or not is determined based on whether or not shopping is carried out without bias from the (preference item).

Further, a specific operation in which the customer selects desired information from the displayed list of detailed information from the selection unit 314 to obtain and display the information will be described.

The customer refers to the displayed nutrition judgment result,
A menu is prepared, and a desired dish name is selected from the candidates for the dish recipe displayed on the LCD panel 206 using the tablet 209 or the keyboard 208 as the selection unit 314 (step 411). The selection information from the selection unit 314 is transmitted to the second communication unit 311 and the first communication unit 310 receives the information from the second communication unit 311 (Step 4).
12). The first communication unit 310 receives the cooking recipe selected by the customer from the first storage unit 308 (step 41).
3), the second communication unit 311 transmits information from the first communication unit 310 to the customer information terminal 315 (step 41).
4), and transmits it to the second storage unit 312 (step 41)
5). Information from the second storage unit is displayed on LCD panel 206 (step 416).

As with the cooking recipe, the customer operates the selection unit 314 to receive detailed information related to the product such as how to use the purchased product.
It is displayed on the D panel 206.

As described above, according to the present embodiment, information related to the product is automatically searched for based on the information of the POS terminal and the like which are widely used at the sales floor, and transmitted to the purchaser's home. The customer automatically receives detailed information about the product he / she purchased, which is not included in the package or attached documents, at the home where the product is used, without having to specify the purchased product one by one. You can select and see. In addition, without having to input purchased foods one by one, it is possible to receive information on the determination of nutritional balance and cooking recipes that can be made using purchased products, and to consider the housewife's most troublesome housekeeping, menu. Reduce psychological burden. The customer can obtain information by selecting from a list of available information related to the product purchased by the customer, so that only the desired information can be obtained without flooding the information, and the load on the information terminal of the customer side Can be lightened.

In addition, the manufacturer and the distribution side that provide the goods can provide detailed information corresponding to the needs of the customers, which not only enhances the customer satisfaction but also leads to the repeat purchase of the goods. .

Second Embodiment <Functional Block Diagram> FIG. 6 is a functional block diagram showing a product information providing system according to a second embodiment of the present invention.

The second embodiment differs from the first embodiment in that the customer inputs profile data on himself / herself and family, such as name, address, family structure, age, hobbies, lifestyle, and meal preferences. An information input unit 316 is provided. The customer information input unit 316 further includes a housing information input unit 317 for inputting information on a customer's house and housing equipment.
And at least one of the customer's family members' physical characteristics, health status, and physiological data such as height, weight, body size, blood pressure,
A health information input unit 318 capable of inputting at least one of heart rate, blood sugar level, urinary protein level, urinary sugar level, urinary occult blood, and fecal occult blood, and a purchased product received from the information processing unit at the store side. A customer-specific storage unit 319 for storing the information, the product-related information received by the request, or the information from the customer information input unit 316, and the second communication unit transmits the information from the input unit to the first communication unit. The information processing unit receives information from the first communication unit, and the information processing unit 309 searches for and processes product information corresponding to the characteristics, hobbies, health conditions, housing, and equipment of the customer. A different point is that it is constituted by a unit 305 and a processing unit 206.

The components having the same reference numerals as those in the first embodiment have the same structure, and a description thereof will be omitted. <Flowchart> Next, the operation will be described with reference to FIGS.

FIG. 7 is a flowchart showing the operation of inputting and transmitting customer information according to the present embodiment. FIG. 8 is a plan view of the LCD panel when customer information is input.

The input of the information on the purchased item and the information for specifying the purchaser when the customer shops at the counter is the same as in the first embodiment (steps 701 and 702). Information on the purchase of who bought what and how much is provided by the information processing unit 30.
9 (step 703), processed by the processing unit 306 (step 704), and the processed information is stored in the first storage unit 308 (step 705). First
The communication unit 310 transmits the information on the purchased item stored in the first storage unit 308 to the customer information terminal of the purchaser (70).
6), stored in the second storage unit (707). The customer can see where and what he / she bought on the customer information terminal 315 at home.

When the customer wants detailed data on the purchased product, the customer inputs his / her family profile, preference, lifestyle, health condition, and living environment from the customer information input unit 316, the house information input unit 317, and the health information input unit 318. The following describes an operation of inputting information about housing equipment and searching for information corresponding to its own characteristics and needs. The customer information input unit 316 displays a format 901 for inputting customer information stored in the second storage unit 312 on the LCD panel as shown in FIG. The customer inputs data using the keyboard 208 or the tablet 209 according to a predetermined format 901 (step 7).
09). When the input is completed, the user presses a transmission button 902 to transmit the data to the store. When the transmission button 902 is pressed, the input information is stored in the second storage unit 312 (step 710), transmitted to the second communication unit, and transmitted from the second communication unit through the first communication unit (step 709). The input information is transmitted to the information processing unit 309 (step 71).
2). The search unit 305 of the information processing unit 309, based on the customer's purchase information in the first storage unit and the information customer transmitted from the customer information input unit 317, product-related information corresponding to the customer's profile, health status, and preferences. To database 30
4 (step 713), and the processing unit 306 processes the searched information in order to provide the purchaser information of the customer to the purchaser in an easy-to-understand manner (step 714).
The processed information is transmitted to the corresponding customer information terminal 315 as in the first embodiment.

In the recipe search, the customer's health condition (presence and type of illness, allergic disease, obesity degree, etc.) or recording of physiological data (blood pressure, body weight, blood sugar level, urine protein), family food preference, past You can search for menus that can be made using food purchased on the same day or a specified period before that day in accordance with the detailed menu request history, providing more practical cooking recipes that more closely match customer needs be able to.

The nutrition determination by the nutrition determination unit 307 determines whether or not the nutritional balance is good based on the food purchase history and the family's health status and health history for a predetermined period stored in the customer-specific information storage unit 319. Eggs, for example, are good protein, but if you have a high cholesterol family or are allergic to eggs, you will not buy them. Therefore, the nutritional balance is determined as to whether or not high-quality protein as a substitute for eggs is being taken.

The information processing unit 309 provides a cooking recipe made with the cooking utensils in possession in consideration of the health condition of the family. For example, if you have an atopic child with egg allergies, we will also provide recipes that do not use eggs, such as providing product information and lines on egg substitutes. We suggest menu to use and offer pressure cooker menu to pressure cooker owner. As described above, it is possible to provide a more practical menu recipe corresponding to the health condition and the owned equipment of each customer.

Further, it provides commodity-related information corresponding to the environment of the house and the state of the equipment. For example, for information on how to use toilet cleaning related products, there are problems with toilet seat cracking and discoloration caused by applying an acidic detergent directly to the hot water flush toilet seat, but the owner is advised to use more detailed precautions and information on recommended products. Can be provided. Regarding bathroom detergents, there are different precautions between those with a gas after-cooking function and those with a drop-in type electric water heater. In this way, it is provided that various people are provided in a mixed manner, such as that there is no matter what matters, assuming that many people will see it in the place of providing information on the package of conventional products, and it is not seen enough In many cases, according to this embodiment, only the information that the customer really needs can be provided in detail. In particular, it is effective to surely inform customers by providing information on precautions regarding use of house equipment such as gas equipment related to safety in accordance with the situation of each dwelling.

Embodiment 3 <Functional Block Diagram> FIG. 9 is a functional block diagram showing the configuration of a product information providing system according to Embodiment 3 of the present invention.

The third embodiment is different from the second embodiment in that the health information input unit 318 includes a physiological data measuring unit 320 for measuring physical measurement data, physiological data, and data relating to the health of the customer, and a measurement data And a third transmission unit 321 for transmitting the information. The components having the same reference numerals as those of the second embodiment have the same structure, and the description is omitted.

<Flow chart> Physiological data measuring section 31
9 is a health information input unit 318 capable of measuring weight and blood pressure.
The operation will be described with reference to the flowchart of FIG.

Assume that the customer has purchased a home delivery health food for treating obesity and hypertension. First, every morning, the customer measures weight and blood pressure from the physiological data measuring unit 320 (step 1001), and the measurement data is transmitted from the third communication unit to the second communication unit (step 1002), and the customer-specific information storage unit 319 (step 1003). The data received by the second transmission unit is transmitted from the second communication unit together with the measurement date data and other data such as height and food preference stored in the customer-specific information storage unit 319 and time-series past data. 1 (step 1003). The information processing unit 309 on the sales side searches the database for advice information on a cooking method using health foods and other menus corresponding to the history of the weight and blood pressure of the customer (step 1005). The retrieved information is processed together with the customer's purchased merchandise information (step 1006) and transmitted to the customer's information terminal as in the first or second embodiment.

As described above, according to the present embodiment, an accurate and objective measurement data which changes every day such as weight, blood pressure, blood sugar level, etc. has an important health data measurement section and the measurement data is important. Automatically input and transmitted to the information processing unit together with data that does not change much, such as height and profile, and the product information is searched based on the transmitted data, so that the trouble of inputting daily measurement data of the customer can be omitted. Not only can you always receive search data based on accurate data.

Further, since the configuration is different from that of the customer information terminal, it is portable and transmits the measured data to the customer information terminal, the weight is changed in the dressing room, the blood pressure is measured in the bedroom, and the urine sugar level is measured in the toilet. Measurement can be performed at the optimum measurement location and time zone for each data, and the measurement data can be transmitted to the customer information terminal or the information processing unit through the third communication unit, and data can be input. Data measurement Data entry work becomes very simple.

Fourth Embodiment <Functional Block Diagram> FIG. 11 is a functional block diagram showing a product information providing system according to a fourth embodiment of the present invention.

The fourth embodiment is different from the third embodiment in that a customer information input section 316 and a customer-specific information storage section 319 for storing customer-specific information are provided by the information processing section 30 on the sales side.
9 is different. In the information processing unit 309, the customer information input unit 318 is used to input a customer profile, characteristics, and the like, as in the second or third embodiment. The information of the purchased merchandise from the purchased merchandise information input section 302 and the information from the customer-specific information input section associated with the information specifying the purchaser from the purchaser information input section 303 are stored in the customer-specific information storage section 319. , Stored for each customer. In the same manner as in the third embodiment, the search unit responds to a customer's request for displaying information related to purchased merchandise, based on the information stored in the customer-specific information storage unit 319, based on the customer's profile, preferences, and past request history. Search for information and provide it to customers.

As described above, according to the present embodiment, the sales history of the customer, the address of the family, the composition of the product, the supply of the drug product, and the like are already recorded in the store, the health care facility, the medical facility, the nursing facility, and the like that provide the product or service. In many cases, products and services are provided. By using the data, it is possible to provide necessary information for each customer according to the past purchase history of the customer when providing products and services. it can. In addition, considering the information request history, categorizing the information desired by each customer's information, categorizing the taste of the information, determining the priority, and providing it with priority, providing the customer's favorite information Can be.

Not only does the customer save time and effort in inputting data, but also because the necessary data is managed by the information processing section, the time and effort required for data management is reduced, the load on the customer information terminal is reduced, and the data can be saved. This is advantageous to the customer in that there is no need to have a lot of memory to store.

Fifth Embodiment <Functional Block Diagram> FIG. 12 is a functional block diagram of a product information providing system according to a fifth embodiment.

In this embodiment, Embodiment 3 or Embodiment 4
The difference from the first embodiment is that the database 304 stores the advice information about the life including the diet corresponding to the data indicating the nutritional balance state in the food intake and the health condition of the individual, and the nutrition determination unit 307 stores in the customer-specific information storage unit 316. Based on the stored product purchase history for each customer and the past information request status, the nutritional balance such as excessive or insufficient nutritional nutrition in a predetermined period is determined, and the information processing unit determines the customer's nutritional determination result from the nutritional determination unit and A nutritional advice section 322 for searching and processing advice information about a desirable dietary life from a database based on health and physiological data for a predetermined period stored in a customer-specific information storage section, and a search and processing of advice information about exercise and health management from the database. That is, a health advice unit 323 to be provided is provided.

<Flowchart> Next, the operation of the nutrition advice unit 322 and the health advice unit 323 will be described with reference to the flowchart of FIG.

The information processing unit 309 is a customer-specific information storage unit 31
9, the product purchase information of the past one week, the request history of the cooking recipe, the health condition (in this case, diabetes), the weight and the blood sugar level data which are the healthy physiological data stored in the storage unit 9 are received (step 1401), and the nutrition determination unit is provided. The 307 classifies the purchased foods according to the food categories used in the diabetic diet of the Diabetes Society, and determines whether the nutritional balance is good or not based on whether or not the food intake can be taken from each food group in a well-balanced manner (step 1402). It is used as a material for judging the purchase status of favorite items and alcohol. The nutrition advice unit 322 searches the database 304 for advice information on eating habits based on the health status of the customer and the actual state of food intake based on the determination result from the nutrition determination unit 307 and the customer's health information (step 1404). Further health advice section 3
23 searches the database 304 for advice information about the life corresponding to the customer based on the customer profile, the actual condition of the product purchase, and the record of the health and physiological data (step 1405). The processing unit includes information on the purchased product from the customer-specific information storage unit, a cooking recipe information request history diagram, a nutrition determination result, and (1501) nutrition advice information (150).
3) The health / physiological data graph (1502) The health advice information (1503) is processed so as to be easily understood by the customer, transmitted to the customer information terminal 315, and displayed on the LCD panel 206 as shown in FIG.

As described above, according to the present embodiment, nutrition determination is performed based on the history of food purchases for each customer, so that accurate determinations can be made without variation from the date and time purchase information. . In addition, a record of health information is added to the purchase information,
Nutrition advice and health advice information can be provided, and advice information prompting the actual situation of the customer at that time can be provided, which helps to improve the healthy life of the customer.

Sixth Embodiment <Functional Block Diagram> FIG. 15 is a functional block diagram of a product information providing system according to a sixth embodiment.

This embodiment is different from the third embodiment in that it has a calendar section 324 for counting the elapse of a predetermined period starting from the date and time of purchase of a product. The customer-specific information storage section 319 stores customer information. The maintenance information of the product such as the repair history of the purchased product and the purchase history of parts and consumables is stored from the input unit 316, and the information processing unit stores the maintenance information and the predetermined period after the purchase from the calendar unit 324 for each product. The difference is that information on the progress is received, information on replacement of consumables or maintenance is searched and processed in advance at predetermined intervals, and transmitted to the customer information terminal, based on the actual state of maintenance.

<Flowchart> A case where the present invention is used for maintenance of a house will be described as an example.

FIG. 16 is a flowchart showing the operation of this embodiment. First, items that require regular maintenance in a housing company and the period of maintenance intervals for the items are stored in the first storage unit. At the time of delivery of the house by the customer, input of house purchase (step 1701) and purchaser information (step 1702) are performed, and the input information is transmitted to the information processing unit. Starting from the delivery of the house in the customer information input unit or from the date of the previous maintenance, the calendar unit 234 transmits information on the maintenance time to the search unit after a predetermined period of each item has elapsed, The search unit transmits information related to the maintenance of the item to the customer information terminal from the first communication unit and the second communication unit.

As described above, according to the present embodiment, information on maintenance to be performed periodically is automatically transmitted to the customer information terminal on the customer side. Information can be provided in a timely manner, which is effective for maintenance and management of houses.

[0088]

As described above, the merchandise information providing system according to claim 1 of the present invention has a purchased merchandise information input unit for inputting date and time, merchandise, quantity, price, etc., which are information when purchasing merchandise and services. A purchaser information input unit for specifying a purchaser, a database of contents related to the product, and a search for searching information related to the purchased product from the database based on purchase information from the purchase product information input unit. Information processing unit configured to combine and process information from the purchased product information input unit, the purchaser information input unit, and the search unit; and a first storage unit that stores information from the processed unit. A first communication unit that transmits information from the information processing unit, and a first communication unit that is connected to the first communication unit by a wired or wireless communication line and receives information from the first communication unit. A communication information unit, a second storage unit that stores information from the second communication unit, and a display unit that displays information stored in the second storage unit. Based on the product information purchased at the sales floor of the product and the information that identifies the buyer, information related to the product is searched from the database and transmitted to the buyer's information terminal. This has the effect that information for using the product more conveniently can be automatically and easily viewed at the site where the product is used.

Further, in the product information providing system according to claim 2, the customer information terminal includes a selection unit for selecting product information desired by the customer, and the second communication unit transmits information from the selection unit to the first. The first communication unit transmits information from the second communication unit to the information processing unit, and the search unit searches for product information requested by the customer. You can select and see only the ones you want.

Further, in the commodity information providing system according to claim 3, the database stores cooking menus and cooking recipes,
The search unit searches for cooking recipes that can be made using the purchased product based on cooking material information such as foods and seasonings purchased by the customer from the purchased product information input unit. Since there is no need to search for recipes and it is possible to provide in a timely manner cooking recipe information that can be made with what one has bought, there is an effect that daily menu preparation work can be reduced.

Further, since the commodity information providing system according to the fourth aspect is provided with a nutrition judging section for diagnosing a nutritional balance based on the shopping information of foods of the customer, the commodity information providing system is automatically provided based on the customer's food purchase situation. Has the effect of knowing whether the nutritional balance is good or not.

Further, the product information providing system according to claim 5 includes a customer information input section for inputting a name, an address, a family structure, an age, a hobby, a lifestyle, a meal preference, etc. as a customer profile. The second communication unit transmits the information from the customer information input unit to the first communication unit, and the information processing unit receives the information from the first communication unit, and the product corresponding to the characteristics and taste of the customer. Since the information is searched and processed, there is an effect that it is possible to provide product-related information corresponding to the individual needs of the product purchaser.

The product information providing system according to claim 6 includes a housing information input section for inputting information on a house and housing equipment, and the information processing section includes a product corresponding to the customer's house and the housing equipment used. Since the information is searched and processed, it is possible to provide more practical information corresponding to the purchaser's housing environment.

[0094] The commodity information providing system according to the seventh aspect of the present invention provides a product information providing system comprising at least one of a customer's family's physical characteristics, health status, physiological data such as height, weight, body dimensions, blood pressure, heart rate, and blood glucose level. , Urinary protein level, urine sugar level, urinary occult blood,
A health information input unit capable of inputting at least one data of fecal occult blood is provided, and the information processing unit includes a search unit and a processing unit for searching and processing product information corresponding to a customer's health condition. There is an effect that information related to a product corresponding to the health condition of the user of the product can be provided.

Further, since the commodity information providing system according to the eighth aspect is provided with a physiological data measuring section and automatically inputs measurement data, there is no need to input measurement data relating to health or physical condition, and it is possible to accurately input the measurement data. There is an effect that it is possible to input various data.

In the product information providing system according to a ninth aspect, the customer information input unit has a third communication unit, and is a portable type capable of transmitting data to a customer information terminal or an information processing unit. Since physiological data can be measured anywhere and data can be automatically input using communication, there is an effect that the measurement and input of physiological data become convenient.

In the commodity information providing system according to the tenth aspect, the customer information input unit is provided on the sales side, and information from the customer information input unit is transmitted to the information processing unit. There is an effect that no labor is required.

Further, the commodity information providing system according to the eleventh aspect has a customer-specific information storage unit for storing information from a customer information input unit, and the information processing unit stores past customer information from the customer information terminal. Since the information necessary for the customer is originally searched and processed, it is possible to perform information search corresponding to the customer characteristics and preferences without having to input the customer information such as the profile once input each time. It is possible to accurately grasp a health condition based on data accumulated from the past, such as health information, and to provide information.

Further, according to a twelfth aspect of the present invention, there is provided a merchandise information providing system, wherein the information processing section stores the information from the purchased merchandise information input section and the search history for each customer or the information input from the customer information input section for each customer. The provision of the separate information storage unit has the effect of reducing the load on the information terminal on the customer side and eliminating the need to have many memories for storing data.

According to a thirteenth aspect of the present invention, the information processing unit determines the tendency of information preferred by each customer based on the information in the customer-specific information storage unit or the information request history from the past selection unit. Is provided with a search unit and a processing unit for searching and processing information according to the information, so that there is an effect that the information which the customer may need or the favorite information is determined and automatically searched and provided.

In the commodity information providing system according to a fourteenth aspect, the information processing section includes a commodity-related information corresponding to each customer according to the purchase and possession status of the owned home appliance or durable consumer goods stored in the customer-specific information storage section. Since there is a search unit and a processing unit for searching and processing information, there is an effect that it is possible to provide purchased product-related information corresponding to a customer's home appliance or durable consumer goods possession or usage status. .

Further, in the commodity information providing system according to the fifteenth aspect, the nutrition determination unit is configured to supply the nutrition information for a predetermined period based on the customer purchase history stored in the customer information storage unit and the past information request status. Providing menu recipes based on the actual situation of food purchases over a long period of time, such as one week or one month, after more accurately recognizing the tendency of food purchases, because the nutritional balance such as excessive or insufficient nutrition is determined, and nutritional balance. There is an effect that determination can be made.

Further, in the commodity information providing system according to the sixteenth aspect, the database stores advice information about eating habits corresponding to the nutritional balance state in food intake, and the information processing section determines the nutrition determination of the customer from the nutrition determination section. The nutrition advice section, which searches and processes advice information on desired dietary habits from the database based on the results, is provided, so that customers can receive more specific individual advice for improving a healthy dietary habit. There is an effect that can be.

Further, in the commodity information providing system according to the seventeenth aspect, the database stores advice information about a life including a diet corresponding to data indicating a nutritional balance state and a personal health state in food intake, and information processing. The unit is based on the nutritional determination result of the customer from the nutritional determination unit and the health and physiological data for a predetermined period stored in the customer-specific information storage unit. Is provided from the database, and it is possible to provide specific advice for a healthy life according to the living conditions and health conditions of the customer.

Further, in the commodity information providing system according to claim 18, the information processing section has a calendar section and retrieves information to be contacted to the purchaser every predetermined period after purchase predetermined for each commodity, Since the product-related information is automatically transmitted to the customer information terminal based on the elapsed time information after the purchase from the calendar section, it is easy to forget with the necessary information and time after the product purchase period has passed. There is an effect that information can be provided in a timely manner.

In the merchandise information providing system according to the nineteenth aspect, the information processing section has a calendar section, and the customer-specific information storage section has a repair history of purchased equipment and purchased goods from the customer information input section, a part and the like. The maintenance information of the product such as the purchase history of consumables is stored, and the information processing unit purchases in advance every predetermined period based on the elapsed time information after the purchase from the calendar unit and the maintenance information in the customer-specific information storage unit. Since the search unit and the processing unit for searching and processing and transmitting the information on the maintenance of the product are provided, it is useful for the after-sales service after purchase and has an effect that the maintenance of the product can be properly managed.

[Brief description of the drawings]

FIG. 1 is a diagram showing a hardware configuration of a store side of a product information providing system according to a first embodiment of the present invention.

FIG. 2 is a diagram showing a hardware configuration on the customer side of the product information providing system according to the first embodiment;

FIG. 3 is a functional block diagram of a product information providing system according to the first embodiment;

FIG. 4 is a flowchart illustrating information processing of the product information providing system according to the first embodiment;

FIG. 5 is a view showing an example of a display screen of the customer information terminal when information is provided by the product information providing system according to the first embodiment;

FIG. 6 is a functional block diagram of a product information providing system according to a second embodiment of the present invention.

FIG. 7 is a flowchart showing information processing of the product information providing system according to the second embodiment;

FIG. 8 is a diagram showing an example of a display screen of a customer information terminal when information is provided by the product information providing system according to the second embodiment.

FIG. 9 is a functional block diagram of a product information providing system according to a third embodiment of the present invention.

FIG. 10 is a flowchart showing information processing of the product information providing system according to the third embodiment;

FIG. 11 is a functional block diagram of a product information providing system according to a fourth embodiment of the present invention.

FIG. 12 is a functional block diagram of a product information providing system according to a fifth embodiment of the present invention.

FIG. 13 is a flowchart illustrating information processing of the product information providing system according to the fifth embodiment.

FIG. 14 is a diagram showing an example of a display screen of a customer information terminal when information is provided by the product information providing system according to the fifth embodiment.

FIG. 15 is a functional block diagram of a product information providing system according to a sixth embodiment of the present invention.

FIG. 16 is a flowchart illustrating information processing of the product information providing system according to the sixth embodiment.

FIG. 17 is a functional block diagram of a conventional POS terminal information application system.

[Explanation of symbols]

 301 Product information providing system 302 Purchased product information input section 303 Purchaser information input section 304 Database 305 Search section 306 Processing section 307 Nutrition determination section 308 First storage section 309 Information processing section 310 First communication section 311 Second communication Unit 312 second storage unit 313 display unit 314 selection unit 315 customer information terminal 316 customer information input unit 317 house information input unit 318 health information input unit 319 customer-specific information storage unit 320 physiological data measurement unit 321 third communication unit 322 Nutrition advice section 323 Health advice section 324 Calendar section

Continued on the front page (72) Inventor Tohru Kobayashi 1006 Kazuma Kadoma, Kadoma City, Osaka Matsushita Electric Industrial Co., Ltd.

Claims (19)

[Claims] 1. A purchased product information input section for inputting a date and time, a product, a quantity, a price, etc., which are information at the time of purchase of a product or service, a purchaser information input section for specifying a purchaser, and contents related to the product. And a search unit for searching for information related to a product purchased from the database based on purchase product information from the purchase product information input unit, the purchase product information input unit, the purchaser information input unit, and the search An information processing unit including a processing unit that combines and processes information from a unit, a first storage unit that stores information from the processing unit, and a first communication unit that transmits information from the information processing unit A second communication unit connected to the first communication unit by a wired or wireless communication line to receive information from the first communication unit, and a second communication unit to store information from the second communication unit. The memory of the front A customer information terminal comprising a display unit for displaying information stored in the second storage unit. 2. A customer information terminal comprising a selection unit for selecting product information desired by a customer, a second communication unit transmitting information from the selection unit to a first communication unit, and a first communication unit. The product information providing system according to claim 1, wherein the unit transmits information from the second communication unit to the information processing unit, and the search unit searches for product information requested by the customer. 3. The database stores cooking menus and cooking recipes, and the search unit searches for cooking recipes that can be made using purchased items based on cooking material information such as foods and seasonings purchased by the customer from the purchased item information inputting unit. The product information providing system according to claim 1, wherein a search is performed. 4. The product information providing system according to claim 1, wherein the information processing section includes a nutrition determination section for diagnosing a nutritional balance based on shopping information of foods of the customer. 5. The customer information terminal includes a customer information input unit for inputting a name, address, family structure, age, hobby, lifestyle, meal preference, and the like as a profile of the customer, and a second communication unit includes the customer information terminal. The information from the information input unit is transmitted to the first communication unit, and the information processing unit receives the information from the first communication unit, and searches and processes product information corresponding to the characteristics and tastes of the customer. The product information providing system according to any one of claims 1 to 4, comprising a unit and a processing unit. 6. The customer information input section includes a house information input section for inputting information on a customer's house and house facilities, and the information processing section searches and processes product information corresponding to the customer's house and house facilities used. The product information providing system according to claim 5, comprising a search unit and a processing unit. 7. The customer information input unit includes at least one of a customer's family's physical characteristics, health status, physiological data such as height, weight, body size, blood pressure, number of hearts, blood sugar, urine protein, urine. A health information input unit capable of inputting at least one of sugar, urinary occult blood and fecal occult blood is provided, and the information processing unit includes a search unit and a processing unit for searching and processing product information corresponding to the health condition of the customer. The product information providing system according to claim 5. 8. The product information providing system according to claim 7, wherein the health information input unit includes a physiological data measurement unit and automatically inputs measurement data. 9. The customer information input unit has a third communication unit,
9. The product information providing system according to claim 5, wherein the system is a portable type capable of transmitting data to a customer information terminal or an information processing unit. 10. The product information providing system according to claim 5, wherein the customer information input unit is provided on the sales side, and information from the customer information input unit is transmitted to the information processing unit. 11. The customer information terminal includes a customer-specific information storage unit that stores information from a customer information input unit, and the information processing unit stores information necessary for the customer based on storage of past customer information from the customer information terminal. The product information providing system according to any one of claims 5 to 10, comprising a search unit and a processing unit for searching for and processing. 12. The information processing unit according to claim 1, further comprising a customer-specific information storage unit configured to store information from the purchase product information input unit and a search history for each customer or information input from the customer information input unit for each customer. A product information providing system according to any one of claims 11 to 11. 13. A retrieval unit for judging a tendency of information preferred for each customer based on information in a customer-specific information storage unit or an information request history from a past selection unit, and retrieving and processing information according to the preference. The product information providing system according to claim 11, further comprising a processing unit. 14. A information processing unit for retrieving and processing merchandise-related information corresponding to each customer according to the purchase and possession status of owned home electric appliances or durable consumer goods stored in the customer-specific information storage unit and a processing unit. The product information providing system according to any one of claims 11 to 13, further comprising a unit. 15. A nutrition determination unit for determining a nutritional balance such as an excessive or insufficient nutritional nutrition in a predetermined period based on a customer-specific product purchase history and a past information request situation stored in a customer-specific information storage unit. The product information providing system according to any one of claims 11 to 14, wherein: 16. The database stores advice information on dietary life corresponding to the nutritional balance state in food intake, and the information processing unit provides advice information on desired dietary life based on the nutritional determination result of the customer from the nutritional determination unit. The product information providing system according to claim 15, further comprising a nutrition advice unit that searches for and processes the nutrition information from a database. 17. The database stores advice information about life including dietary life corresponding to data indicating a nutritional balance state and a personal health state in food intake, and the information processing unit determines a nutrition determination of a customer from a nutrition determination unit. Claims comprising a health advice unit that retrieves, processes, and presents, from the database, advice information on desirable eating habits, exercise, and healthy life based on the results and health / physiological data for a predetermined period stored in the customer-specific information storage unit from the database. Item 15. The product information providing system according to item 15 or 16. 18. An information processing section having a calendar section, retrieves information to be contacted to a purchaser every predetermined period after purchase predetermined for each product, and outputs information on elapsed period after purchase from the calendar section. The product information providing system according to any one of claims 1 to 17, comprising a search unit and a processing unit for searching for and processing product-related information based on the information. 19. The information processing section has a calendar section, and the customer-specific information storage section has a maintenance history of purchased equipment and purchased goods from the customer information input section, and a maintenance history of purchased goods such as parts and consumables. The information processing unit stores information, and retrieves and processes information about replacement of consumables or maintenance and inspection every predetermined period in advance based on elapsed time information after purchase from the calendar unit and maintenance information in the customer-specific information storage unit. 19. A search unit and a processing unit for performing transmission and transmission.
Product information providing system described in.