JPH11184910A - Commercial transaction support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an assessment system for telemarketing that performs assessment and evaluation on the basis of information from a client obtained in a remote place by using a computer and to provide a commercial transaction support system that can easily perform assessment of those which are difficult to form the market prices. SOLUTION: This commercial transaction support system is an assessment system for assessing a price of a product that a seller wants to sell. It is equipped with a reception processing part 1 for receiving information from the seller, storing it in a client data base 3 and, at the same time outputting an assessment request on the basis of the information and an assessment processing part 2 for retrieving the evaluation data base 5, performing assessment and returning the evaluation result to the reception processing part 1 based on the assessment request. The assessment data base 5 stores information of a buyer which is inferred from the information of the seller. In a second hand car market, as the seller simultaneously has information as the buyer, a virtual market can be constructed on the data base.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a business support system for assessing the price of a product that a seller wants to sell using a computer, and more particularly, to a system such as a used car, such as a used car.
The present invention relates to a business transaction support system for handling goods that sellers and buyers can often handle equally in the market.

[0002]

2. Description of the Related Art In the distribution process of this kind of goods, there are many intermediate companies, so that an intermediate margin is required and the cost tends to increase. For example, used car sales have gone through a number of stages: seller → new / used car dealer → used car wholesaler → used car auction → used car dealer. Trade-in cars that consumers put out at dealers when buying cars gathered at nearby used car wholesalers and were then displayed at used car auctions that are held on a daily basis in various places. A used car dealer near the venue participated in the auction, and the car was auctioned off.

[0003]

Therefore, the price of a used car, in combination with various conditions, is not more constant at the time, region, dealer, etc., and it is good that there is a uniform market price. Was terrible. Sellers had the option of unconditionally accepting different assessment prices for each vendor, or compromising at a better price around several vendors. It is conceivable to construct a system using a computer to solve such a problem.
It is very difficult to form a market price for a used car having an extremely large number of types and a high taste, unlike a product such as gold or stock.

[0004] Regarding the sale of used cars, when buying used cars at the last stage of the distribution channel, a used car dealer wants a car that can be sold immediately before it is sold. Sometimes I need to sell my car right away. " As described above, the “selling time” and the “buying time” do not easily coincide with each other. This is because there is a difference in time between the two needs and in the location. Therefore, simply omitting the intermediate stages of distribution would require a large inventory.

[0005] Further, the possibility of telemarketing for transactions between distant customers via a communication line or the like has been further increasing. To facilitate this, in addition to a system for assessment, a system for closing the transaction is needed. By the way, it is not simple to make a match between a seller and a buyer so that their conditions match each other. This is because the requirements between the two rarely match. For example, as can be seen from the exchange column often found in magazines, the conditions of the seller and the conditions of the buyer rarely match exactly. This is fine because the magazine's exchange column tells the reader about the seller or buyer, not the mediator between the seller and buyer.
Telemarketing needs to solve that problem, as it has to forge a deal between the participants.

SUMMARY OF THE INVENTION The present invention has been made to solve the above problems, and provides an assessment system for telemarketing which performs assessment and appraisal based on information from a customer obtained at a location away from the customer using a computer. The purpose is to do. It is another object of the present invention to provide a business transaction support system capable of easily performing an assessment on a product that is difficult to form a market price.

Another object of the present invention is to provide a business transaction support system for facilitating transactions between participants using a computer and a communication line.

[0008]

SUMMARY OF THE INVENTION A commercial transaction support system according to the present invention is an assessment system for assessing the price of a product that a seller wants to sell, and stores information in a customer database upon receiving information from the seller. A reception processing unit that outputs an assessment request based on the information, and searches an assessment database based on the assessment request to perform assessment;
An assessment processing unit that returns an assessment result to the reception processing unit,
The assessment database stores buyer information inferred from seller information.

[0009] In the commercial transaction support system according to the present invention, the assessment processing unit receives the information from a new seller and updates the assessment database.

[0010] A commercial transaction support system according to the present invention includes an added value information extracting unit that extracts added value information from the customer database and generates an added value information database.

[0011] In the commercial transaction support system according to the present invention, when the reception processing unit receives a visit request from a seller,
A search is made in an assessment schedule database in which schedules of persons to be visited are stored, and a schedule matching the desire is notified to the seller, and the assessment schedule database is updated.

[0012] In the commercial transaction support system according to the present invention, the reception processing unit ranks the visit requests, and forcibly sets a schedule for a high priority request.

[0013] In the commercial transaction support system according to the present invention, the reception processing unit updates the customer database in response to a report of a visitor.

[0014] In the commercial transaction support system according to the present invention, the valuation processing unit updates the valuation database in response to contract information of a visitor.

A commercial transaction support system according to the present invention is a commercial transaction support system that matches between a seller who wants to sell and a buyer who wants to purchase, and informs information of the other party that meets the conditions. Concepts, a hierarchical condition database that stores the relationship between sub-concepts of the conditions corresponding to the concepts, and the conditions of the buyer are converted based on the hierarchical condition database, and matching with the conditions of the seller is performed based on the converted conditions. And a matching processing unit for outputting the result.

In the commercial transaction support system according to the present invention, when the condition of the buyer is a lower concept, the matching processor converts the condition into a higher concept based on the hierarchical condition database, and performs a matching process after the conversion. Things.

[0017]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiment 1 of the Invention A system for this purpose will be described using a used car assessment system as an example. The used car assessment system is a system for assessing the price of a used car that the customer wants to sell based on information from the customer. This system simplifies the distribution channel of a conventional complicated used car, and is a system that requires little inventory. That is,
It is a system that satisfies the needs of both used car dealers and buyers by connecting between consumers and used car dealers.

The conventional flow of used car sales was as follows. Sellers → new and used car dealers → used car wholesalers → used car auctions → used car dealers. On the other hand, using this system simplifies as follows. Consumer → used car assessment system → used car dealer. By omitting the intermediate stage in this way, the seller can sell at a price higher than the trade-in price of a general new car dealer, and the used car dealer can purchase at a lower price than buying at an auction.

However, there is a point to be solved for this. When buying a used car dealer at the end of the distribution channel, you want to buy a car that sells quickly, just before selling it. If you don't sell, you will be in trouble. " The “selling time” and the “buying time” of these two do not easily match. This is because there is a difference in time between the two needs and in the location. Simply omitting the intermediate stages of distribution would have to hold a large inventory.

Therefore, the used car system of this embodiment adopts the following configuration, and pays attention to the fact that the seller and the buyer can often handle the same quality in the market.
By obtaining buyer information together with seller information from sellers, we can create a virtual market where both sellers and buyers exist on the database and enable transactions in a state close to the actual market that can not be easily realized, Solved the above problem.

<Description of System> FIG. 1 is a conceptual diagram of a used car assessment system. Reference numeral 1 denotes a reception processing unit for receiving a call from the customer C and allowing the call center operator to perform a reception process. The reception processing unit 1 is connected to the customer database 3 and the assessment schedule database 4. Reference numeral 2 denotes an assessment processing unit that assesses the customer's vehicle in response to a request from the reception processing unit 1 and notifies the reception processing unit 1 of the assessment result. The assessment processing unit 2 is connected to the assessment database 5. The customer database 3 and the assessment database 5 are particularly important databases for configuring the virtual market described above.

The reception processing unit 1 and the assessment processing unit 2 are generally configured using a computer. FIG. 2 shows a configuration example of this type of computer. A main body 1 having a central processing unit (CPU) and a memory (ROM / RAM) is connected to a display 11, such as a CRT, a keyboard 12, a mouse 13, a floppy disk (FLD) drive 14, a CDROM drive 15, and a modem 16. I have. Note that the computer mentioned here is an example. By creating an advanced program, it is possible to perform most processing without the intervention of an operator.

Next, the operation of the used car assessment system shown in FIG. 1 will be described. First, the outline will be described based on the flowchart of FIG.

Reception processing (S1): When the customer C calls the center of the used car assessment system, the customer C is connected to the operator in charge. The operator hears and inputs various information from the customer C according to a predetermined procedure.
The input information is stored in the customer database 3. Commercially available software can be used as software for constructing the database of this system.

Assessment process (S2): When the operator hears information necessary for assessment, the operator sends the information to the assessment processing unit 2. Then, it waits for the evaluation result to be returned. Upon receiving the transmitted information, the assessment processing unit 2 generates assessment information and returns it to the reception processing unit 1.
The operator notifies the customer C of the returned assessment result.

FIG. 4 shows an example of a screen in this procedure.
Screen 100 is a screen waiting for reception of the display of assessment processing unit 2. When the reception processing unit 1 transmits data to the assessment processing unit 2, a screen waiting for assessment such as the screen 101 is displayed. In the assessment processing unit 2, first, a reception screen 102 indicating that the assessment request has been received is displayed, and then an assessment result screen 103 is displayed. At the same time, the assessment processing unit 2 transmits the assessment result to the reception processing unit 1. Screen 1 in reception processing unit 1
04 is displayed.

The assessment processing database 5 stores data of both sellers and buyers, constitutes a virtual market where both sellers and buyers exist, and is in a state close to the actual market which cannot be easily known. To enable trading. That is, the assessment processing database 5 stores data in which the time difference between the needs of the seller and the buyer and the difference in the location are adjusted. This is realized by feeding back seller information in the assessment database update processing S6 described below.

The configuration of the assessment database 5 of this embodiment is suitable for the purpose of assessing a used car. Used cars are subdivided for a number of items. For example, even if they are the same make, model, and year,
When classified by the presence or absence of an air conditioner, the type of mission, the paint color, the mileage, etc., the number of vehicles under the same conditions becomes extremely small. Therefore, when assessing a used car, the same thing can hardly be found by referring to past assessments. Therefore, the assessment database 5 is configured so that the search condition can be made relatively moderate, similar data can be extracted, and assessment can be performed by integrating these data. For example, for each relatively similar data, make, model, year, air conditioner, mission type, paint color,
It is conceivable to perform predetermined weighting on the traveling distance and the like, add these assessment prices and take an average.

An example of a method for calculating the assessed price will be described. The assessed price is calculated by the following formula, for example.

(Assessment price) = (Price for each vehicle type / year type) + (painting color) + (mileage) + (remaining vehicle inspection) + (option) + (degree evaluation) (Each vehicle type / year type etc.) Is the most basic data, the data in the past auction (for example, the average of the successful bid price of the same model), the selling price, the request from the used car dealer (I want this kind of price for this model) And the price required by individual sellers / buyers. For example,
If there is a request from a used car dealer that "I want a second-hand RV car at this price", we will use the price requested by the used car dealer when assessing the corresponding model. The same is true for individual buyers. It should be noted here that dealers often specify a relatively wide range such as "RV car", but individuals often specify a very narrow specification such as "A company's X car". If the demand is severe as described above, the sale is not established, and it is difficult to adopt the price here. Therefore, when the individual seller / buyer specifies a narrow range, the operator confirms whether or not the vehicle must really be the vehicle type, and if possible, extracts a higher concept such as "RV vehicle".

The (painting color) is similarly determined from past data such as auctions. Popular paint colors vary depending on the fashion, but the price difference for each paint color is almost fixed, so that the price for each paint color can be calculated.

(Driving distance) is evaluated with, for example, 10,000 kilometers per year as a standard. For example, assuming that the standard mileage is r0 and the actual mileage is r, the price evaluation based on the mileage is k (r-r0). Where k
Is a coefficient. Note that the coefficient k may be different for each vehicle type. Further, the coefficient may be constant or may vary depending on the distance r.

(Remaining vehicle inspection) can be obtained by multiplying the remaining period of vehicle inspection by a predetermined coefficient as in the case of (running distance).

The (option) can be obtained by converting points of options such as an air conditioner and a car stereo into points and summing the points of the installed options.

(Degree evaluation) reflects the actual situation of the vehicle, which is determined by the assessor by actually looking at the vehicle. Therefore, this has not been taken into account since the assessment by telephone.

In FIG. 1, the reception processing unit 1 and the assessment processing unit 2 are configured separately, but they may be integrally configured.

Registration process (S3): The operator listens to the customer C's request for the indicated assessment and registers the request in the customer database 3. The response of the customer C is ranked and registered in the customer database 3. For example,
If the response of the customer C immediately leads to a sales contract, the highest rank A is used. If the customer C shows no interest or is dissatisfied with the assessed value, the lowest rank E is used. Based on the response of the customer C, the rank is set to A rank, E rank, or a middle rank between them.

Business trip processing (S4): When the customer C wishes to proceed further, it is necessary to arrange for a specialized assessor S to be dispatched. The operator searches the assessment schedule database 4 and presents some candidates to adjust the schedule with the customer C. The assessment schedule database 4 stores schedule data set directly by the assessor S or by the manager / management department.

When the operator inquires about the schedule, for example, a screen showing the reservation status for each date and time is displayed as shown in FIG. The operator can find a vacant date and time as appropriate.

By the way, in this business trip processing, priority processing is performed according to the rank. For example, when the designated schedule of the A-rank customer cannot be coordinated with the schedule of an appropriate assessor, the schedule of the A-rank customer is secured in preference to the schedule of a relatively lower rank of the assessor ( Compulsory reservation). FIG. 6 shows an example of the display screen at that time. When "yes" is selected in FIG. 6, a forced reservation is made.

Business trip report processing (S5): The assessor S makes a business trip, performs an accurate assessment by actually looking at the vehicle, and proceeds with a business negotiation with the customer C. Then, the assessor S sends the result of the negotiation to the reception processing unit 1 and registers it in the customer database 3. When the negotiation is completed and the customer C's vehicle is picked up, the result of the negotiation is transmitted to the assessment processing unit 2 and registered in the assessment database 5. Thereafter, based on the customer database 3 and the assessment database 5, the sales contract and the receipt form are printed out, and the purchase procedure proceeds.

Assessment database update processing (S6): The assessment database 5 is updated based on the latest contents of the customer database 3 and the report of the assessor S. This updating process is for estimating information of a market buyer (used car buyer (not shown)) from information of a market seller (customer C) and reconstructing the information. This process focuses on the homogeneity of the seller and the buyer, that is, the used car market, where the seller of the market is also the buyer. In many cases, empirical facts have been found that this holds.

Therefore, first, a seller of a used car is recruited in an automobile magazine or the like, and a telephone call is made. Through the processes in steps S1 to S3, information on the next car to be bought from the seller's consumer is collected. In many cases, sellers are potential buyers of other used cars. That is, by reflecting the information of the seller on the information of the buyer, a mismatch between the two can be avoided.

For example, a customer has X (x1, x2, ..., x
n) (xi: Various conditions; specific examples will be described later), and in hope of a used or new vehicle with the condition of Y (y1, y2, ..., yn) (yi: various conditions) Suppose you have
At this time, the X and Y conditions are input to the customer database 3 and the X and Y conditions are input to the assessment database 5. Incidentally, in order to form a virtual market in the assessment database 5, instead of inputting X and Y as they are, data in which actual needs are estimated from the customer, that is, data of a virtual customer is input. For example, the current market trend in the assessment database 5 is compared with the condition Y, and when they do not match, the contents of the database are slightly modified so as to approach the direction of the condition Y.

As described above, according to the system of the embodiment of the present invention, direct sailing by telemarketing can be carried out with directly managed stores, franchise stores or end users all over the country, and direct negotiations can be made with the owner. Accurate assessment is possible because it can be grasped accurately. Also,
Since there is no intermediate margin, it is possible to increase the buying price and the selling price, thereby satisfying both the seller and the buyer of the used car.

Further, according to the system of this embodiment, if a large amount of customer data is stored in the customer database 3, the value-added information extracting unit 6
, Predetermined information is extracted, processed as needed, and stored in the value-added information database 7. The value-added information database 7 is used for various purposes, and has an economic value itself.

For example, in the case of a car, since it is often purchased at the time of the vehicle inspection, by extracting the vehicle inspection time, value-added information for selling the vehicle can be obtained. Adding this information to a customer's car preferences, family structure, annual income, and the like further increases added value. The same applies for insurance.

This processing is more generally described as follows. Extraction of value-added information means extracting the contents of a customer database based on the type of information necessary for sales activities such as selling goods and providing services, and processing such as sorting, dividing or combining data. The goal is to build an easy-to-use database.

A value-added database obtained by collecting information on both the consumer side and the supplier side is fed back to both the consumer and the supplier when proposing various products and services. As a result, the product / service becomes accurate and accepted by both parties.

<Contents of Each Database> The contents of the customer database 3, the assessment schedule 4, and the assessment (commercialization) database 5 shown in FIG. 1 will be described.

The customer database 3 stores, for example, the following data.

1. Vehicle information (manufacturer / model / year / vehicle inspection / mileage / painting / owner / accident history / equipment (air conditioner / power steering / power window / wheel / roof / aero parts / safety / audio / TV /
Car navigation system / seat / interior / engine)) 2. Car questionnaire (Satisfaction with current car / Purchase time / Purchase point / Main application / Annual cost / Loan interest rate / Information on non-life insurance / Storage status (parking status) / Sold price / Replacement schedule / Transfer cycle / (Points for next purchase / models you would like to buy next time) 3. General information (address / name / age / sex / contact / media (what did you know?)) 4. Customer characteristics (Home day (check holiday) / Home time / Work place) Living Information (Family Composition / Housing Status / Moving Plan / Subscribed Newspaper / Magazine / Life Insurance / Workplace (Position / Annual Income) / Motorcycle / Pet / Unnecessary Items / PC / Internet / Facsimile / Sports / Travel / TV / Movie / Concert / Event / Learning / Health maintenance / Interest) Judgment result (to be examined / only market price / ... A to E ranking) "1. Vehicle information" is used as seller information.
“2. Car questionnaire” is used as buyer information or value-added information. For example, the type of vehicle desired by the buyer can be specified to some extent from the current degree of satisfaction with the vehicle / usage point / purchase point / replacement schedule / next purchase point. Furthermore, once the vehicle model desired for the next purchase is known, this is directly related to the vehicle model desired by the buyer. Further, information for car sales can be extracted from purchase time / annual cost / loan interest rate / desired selling price / transfer cycle. “3. General information” is used for management. The information on the medium is useful for determining the effectiveness of the advertisement.
“4. Customer characteristics” and “5. Living information” are directly useful for sales and also effective as value-added information. For example, information for real estate sales can be extracted from family structure / housing status / moving schedule / work place. Information for insurance sales can be extracted from family structure / life insurance / workplace. Information for sales such as English conversations and seminars can be extracted from information on hobbies and preferences such as motorcycles / pets.

The assessment schedule database 4 stores, for example, the following data.

Store / Prefecture / Maximum Allowable Number of Business Trips / Travel Range / Assessor / Schedule (Month / Date / Time) In the assessment database 5, for example, the following data is stored.

1. 1. Buyer information (manufacturer, model, paint color, etc./market price / update date) Seller information (various conditions such as manufacturer, vehicle type, paint color / desired selling price / update date and time) Buyer information and seller information are not customer data itself but processed. It is often useful to treat these data in the market as a group of related data rather than one by one.
For example, if the price range is determined for a relatively broad category of vehicle type, while the price range is determined for the type of option, first, the range is determined for the category of vehicle type, and the price is modified according to the type of option.
A method of determining the price of the buyer is conceivable.

In the above description of the system, the operator listens to the information of the customer C and inputs the information in the reception processing unit 1, but the present invention is not limited to this method. For example, the customer C may directly operate and input the reception processing unit 1 on an Internet homepage or a screen similar thereto. Alternatively, when a telephone call is made, voice guidance is given to ask a question, and customer C
May be pressed by pressing the number button.

In the above description, the appraiser S makes a report after the negotiation and inputs the data through the reception processing section 1 and the appraisal processing section 2.
You may go to a business negotiation with a laptop computer connected to the HS. In this case, it is possible to report online. Alternatively, communication may be made directly with the reception processing unit 1 and the evaluation processing unit 2 to access various databases and perform the evaluation based on the latest information. With this configuration, the burden on the operator is reduced, or an operator is not required, and quick processing can be performed.

Embodiment 2 of the Invention The above description was mainly about the assessment system. In order to promote telemarketing for transactions between distant customers via a communication line or the like, a system for establishing a transaction is further required. This embodiment is an example of a system for that purpose.

FIG. 7 is a conceptual diagram of a system for telemarketing. The matching processing unit 11 is for establishing a transaction between the seller and the buyer based on the hierarchical condition database 12, or transmitting information for that purpose to the other party. Hierarchical condition database 1
2 stores hierarchical condition data necessary for matching between a seller and a buyer. The hierarchical condition data will be described later.

By the way, it is not simple to perform matching between the seller and the buyer so that the conditions of the seller and the buyer match each other. This is because the requirements between the two rarely match. For example, as can be seen from the exchange column often found in magazines, the conditions of the seller and the conditions of the buyer rarely match exactly. The magazine exchange column is intended to convey the information of the seller or the buyer to the reader, and does not mediate between the seller and the buyer. On the other hand, the system according to the present embodiment mediates between the seller and the buyer to establish a transaction. Therefore, how to match the conditions between the buyer and the seller becomes a problem.

The system according to this embodiment solves such a problem as follows. In general, the terms of the seller are specific, since the seller often sells the vehicle currently owned. That is, the seller specifically enumerates the conditions of the vehicle owned and the transfer price, and if there is a person who wants to buy under these conditions, negotiation is established. On the other hand, the conditions of the buyer are not very specific, as they indicate the vehicle type and the approximate price. This tendency is especially true when the buyer is a corporation or a store. Some conditions may be very specific if the buyer is an individual. However, even in this case, it is not possible to determine whether the meaning of the specific condition is absolutely that, or is given as an example.

Therefore, in the system of this embodiment,
By converting the conditions of the buyer (generally indicated by a superordinate concept) into conditions of a plurality of subordinate concepts based on the hierarchical condition database 12, by comparing the converted conditions of the subordinate concept with the conditions of the seller, Match sellers and buyers.

FIG. 8 is a flowchart for explaining the operation of the matching processing section 11.

First, it is determined who the buyer is (S11).
In the case of dealers and corporations, the conditions of the buyer are generally very mild (for example, a family car of XX or any model YY, regardless of the paint color). Can be. In contrast, in the case of an individual, the conditions of the buyer are often specific. Therefore, in step S12, the condition of the buyer is converted into a higher concept.

For example, if the condition of the buyer is a specific car model,
When the color is y indicating the paint color, the condition is converted into the condition Y of the corresponding superordinate concept by searching the database 12. The hierarchical condition database 12 previously stores a table indicating the relationship between the superordinate concept Y and the subordinate concepts y1, y2,..., Yn (Y = (y1, y2,..., Yn)). .

Next, the subordinate concepts y1, y of the condition Y of the buyer
2,... Yn are set. Therefore, a plurality of lower concepts are set for one condition Y.

Next, conditions yi (i = 1, 2,...,
n) is compared with the seller's condition X, and a match is extracted. As described above, since the condition X of the seller is specific, the condition X and the condition yi are of the same quality, and the ranges included therein are substantially the same. Therefore, it can be expected that a desirable matching result can be obtained by comparing the two.

By the above processing, for example, when the seller has specific conditions of the vehicle type a1, the paint color b1, and the option c1, and the buyer has relatively moderate conditions of the vehicle type a2, the paint color B, and the option C, But they can be matched. In this example, although the vehicle types do not match between a1 and a2, one of the options can be presented to the buyer. Further, by combining with the assessment system of the first embodiment, it is possible to conduct a transaction at a reasonable price, and the practicality of such telemarketing is remarkably enhanced.

In the example shown in FIG. 8, the condition of the buyer is converted to a higher concept only in the case of an individual. However, in some cases, the same processing may be performed for a store or a corporation. Of course. In short, conditions that are not absolute conditions may be converted to increase the chances of establishing a match. Even if it is a subordinate concept, the conversion of the condition may be prohibited as long as the condition cannot be yielded to the buyer. For example, the buyer is asked "Is this condition absolute?", And if "Yes", a flag may be set in the data of the condition to prohibit the conversion process of the condition in step S12.

The above description has been made by taking the used car assessment system as an example. Other systems, for example, assessment / purchase of automobiles, introduction / sales of new car information, notification service of vehicle inspection / license renewal, sale and maintenance of car supplies Applicable to the system. In particular, the system of this embodiment can be applied to a system that collects information on both the consumer side and the supplier side and feeds it back to both while commercializing it. By using this system, it is possible to provide a system for telemarketing that performs assessment and appraisal based on information from the customer obtained at a location away from the customer.

[Brief description of the drawings]

FIG. 1 is a conceptual diagram of a used car assessment system according to a first embodiment of the present invention.

FIG. 2 is a diagram illustrating a configuration example of a computer.

FIG. 3 is a flowchart for explaining the operation of the system in FIG. 1;

FIG. 4 is a screen example for explaining the operation of the assessment process.

FIG. 5 is an example of a screen showing a business trip reservation status for business trip processing.

FIG. 6 is a display screen example of a forced reservation for business trip processing.

FIG. 7 is a schematic configuration diagram of a system for telemarketing according to a second embodiment of the present invention.

FIG. 8 is a flowchart illustrating a marketing process.

[Explanation of symbols]

 DESCRIPTION OF REFERENCE NUMERALS 1 reception processing section 2 assessment processing section 3 customer database 4 assessment schedule database 5 assessment (commercialization) database 6 value-added information extraction section 7 value-added information database 11 matching processing section

Claims (9)

[Claims] 1. A business transaction support system for a seller to evaluate the price of a product he / she wants to sell and to support a business transaction. The system receives information from a seller, stores the information in a customer database, and outputs an evaluation request based on the information. And an assessment processing unit that searches the assessment database based on the assessment request, performs an assessment, and returns an assessment result to the acceptance processing unit. The assessment database is a buyer inferred from seller information. A business transaction support system characterized by storing information of a business transaction. 2. The commercial transaction support system according to claim 1, wherein the assessment processing unit updates the assessment database in response to information from a new seller. 3. The business transaction support system according to claim 1, further comprising an added value information extracting unit that extracts added value information from the customer database and generates an added value information database. 4. The reception processing unit, upon receiving a visit request from a seller, searches an assessment schedule database in which schedules of persons to be visited are stored, and notifies the seller of a schedule that meets the request. ,
2. The business transaction support system according to claim 1, wherein the assessment schedule database is updated. 5. The reception processing unit ranks the visit request and, for a high priority request,
5. The commercial transaction support system according to claim 4, wherein the schedule is forcibly set. 6. The business transaction support system according to claim 4, wherein said reception processing unit updates said customer database in response to a report of a visitor. 7. The business transaction support system according to claim 4, wherein said assessment processing unit updates the assessment database in response to contract information of a visitor. 8. A commerce support system that matches between a seller who wants to sell and a buyer who wants to purchase and informs a partner who meets the conditions, wherein a superordinate concept of the condition and a subordinate of the corresponding condition are defined. A hierarchical condition database storing concept relationships, and a matching processing unit that converts buyer conditions based on the hierarchical condition database, matches the seller conditions based on the converted conditions, and outputs the result. A commercial transaction support system comprising: 9. The method according to claim 8, wherein when the condition of the buyer is a lower concept, the matching processor converts the condition into a higher concept based on the hierarchical condition database, and performs a matching process after the conversion. 8. The business transaction support system according to item 8.