JPH033498A - Acd attendant board control system in private branch of exchange - Google Patents

Acd attendant board control system in private branch of exchange

Info

Publication number
JPH033498A
JPH033498A JP13587889A JP13587889A JPH033498A JP H033498 A JPH033498 A JP H033498A JP 13587889 A JP13587889 A JP 13587889A JP 13587889 A JP13587889 A JP 13587889A JP H033498 A JPH033498 A JP H033498A
Authority
JP
Japan
Prior art keywords
incoming
call
acd
incoming call
attendant board
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
JP13587889A
Other languages
Japanese (ja)
Inventor
Koichi Kusanagi
草薙 幸一
Isao Matsumoto
功 松本
Noboru Okubo
大久保 昇
Hideaki Takao
高尾 秀明
Ryoichi Shibuya
良一 渋谷
Mitsuo Kikko
橘高 美津雄
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
HASEGAWA DENKI SEISAKUSHO KK
Meisei Electric Co Ltd
Anritsu Corp
Taiko Electric Works Ltd
Nakayo Telecommunications Inc
Takamisawa Electric Co Ltd
Original Assignee
HASEGAWA DENKI SEISAKUSHO KK
Meisei Electric Co Ltd
Anritsu Corp
Taiko Electric Works Ltd
Nakayo Telecommunications Inc
Takamisawa Electric Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by HASEGAWA DENKI SEISAKUSHO KK, Meisei Electric Co Ltd, Anritsu Corp, Taiko Electric Works Ltd, Nakayo Telecommunications Inc, Takamisawa Electric Co Ltd filed Critical HASEGAWA DENKI SEISAKUSHO KK
Priority to JP13587889A priority Critical patent/JPH033498A/en
Publication of JPH033498A publication Critical patent/JPH033498A/en
Pending legal-status Critical Current

Links

Abstract

PURPOSE:To control an incoming call distribution ACD attendant board simply and uniformly with a little revision of an exchange software by counting an incoming call due to the count of call unit depending on the service class without using an exclusive terminal equipment and distributing the incoming call to the attendant board in response to the integration quantity of the incoming call number. CONSTITUTION:A call number handled by trunk line incoming calls is counted and the call is reached and displayed to an attendant board AGT0-2 with less call unit handled by the trunk line incoming calls automatically with priority. Then to which attendant board AGT0-2 an incoming visual and audible display is applied to the trunk line incoming call with the exchange software technology by a microcomputer is decided by the incoming handling call unit of the attendant board AGT0-2. Thus, an attendant board with least incoming call number is realized among the relevant attendant boards to find out simply. Moreover, a general terminal equipment used in a private branch of exchange PBX is used as the attendant board without using an exclusive terminal equipment to reduce the change in the exchange software.

Description

【発明の詳細な説明】 (産業上の利用分野) 本発明は構内交換装置において、中継台を運用する方式
として、均一着信呼配分方式(以下、ACD方式という
。)を簡易な方法で可能としたACD受付台制御方式に
関するものである。
[Detailed Description of the Invention] (Industrial Application Field) The present invention enables a uniform incoming call distribution method (hereinafter referred to as the ACD method) as a method for operating a relay stand in a private branch exchange device using a simple method. The present invention relates to an ACD reception desk control method.

(従来の技術) 従来の構内交換装置PBXの中継台運用方式としては、
中継台ATT方式方式1中散中継式、ダイレクトライン
方式等がある。
(Prior art) The conventional relay stand operation method for private branch exchange equipment PBX is as follows.
There are relay stand ATT method, method 1, distributed relay method, direct line method, etc.

(1)中継台方式は、構内交換装置PBXに専用の中継
台ATTを接続し、局線の着信に対しオペレータが対応
する方式である。この方式において、複数の中継台AT
Tが接続されている場合、着信処理時間短縮およびオペ
レータの作業平準化のため、各中継台ATTに対する着
信呼が均一となるように配分する「均一着信呼配分方式
(ACD方式という。)Jにより運用する。即ち、各中
継台ATT毎の着信回数9通話時間に基づき呼量を測定
し、最少呼量の中継台ATTに着信させる。あるいは、
全ての中継台ATTに同時に着信させ、手空きのオペレ
ータが中継台ATTから信号を送ることにより構内交換
装置PBXが該中継台ATTに着信させる。
(1) The relay stand system is a system in which a dedicated relay stand ATT is connected to the private branch exchange PBX, and an operator responds to incoming calls on the central office line. In this method, multiple relay stations AT
When T is connected, in order to shorten incoming call processing time and level out the work of operators, the uniform incoming call distribution method (referred to as ACD method) J is used to distribute incoming calls to each attendant stand ATT evenly. In other words, the call volume is measured based on the number of incoming calls (9 call times) for each relay stand ATT, and the call is received at the relay stand ATT with the lowest call volume.Alternatively,
The call is simultaneously received at all relay stations ATT, and when an operator who is free sends a signal from the relay stand ATT, the private branch exchange PBX receives the call at the relay stand ATT.

(2)分散中継台方式は、専用の表示装置により局線着
信を表示し、オペレータまたは手空きの人が中継台AT
Tまたは電話機より信号を送り、着信させる方式である
(2) In the distributed relay stand system, incoming calls are displayed on a dedicated display device, and an operator or other person who is free calls the relay stand AT.
This method sends a signal from a T or telephone and receives a call.

(3)ダイレクトライン方式は、特定内線に付与された
特定局番をダイヤルすることにより局線着信を該特定内
線に固定的に着信させる方式である。
(3) The direct line system is a system in which calls are fixedly received on a specific extension by dialing a specific station number assigned to the specific extension.

(発明が解決しようとする課題) 前記した中継台運用方式は、着信呼の保留時間短縮、オ
ペレータ操作の平準化にある。しかし、いずれも専用端
末、オペレータからの応答処理が必要、あるいは多くの
局番を要する等の制約があった。
(Problems to be Solved by the Invention) The above-described relay stand operation method aims to shorten the holding time of incoming calls and level out operator operations. However, all of them have limitations such as requiring a dedicated terminal, response processing from an operator, and the need for a large number of station numbers.

特に中継台を運用する方式において、ACD方式により
実行する場合、局線着信の受付台への着信均一化のため
、呼量測定用の専用ユニット、受付台としての専用端末
および専用の交換ソフトウェアを必要とする。
In particular, when using the ACD method in a system that operates a relay stand, a dedicated unit for measuring the traffic volume, a dedicated terminal as a reception stand, and dedicated exchange software are required to equalize the arrival of calls from central office lines to the reception desk. I need.

本発明は、前記した専用ユニットおよび専用端末を使用
せず、交換ソフトウェアの少量変更で簡易にACD受付
台を制御する方式である。
The present invention is a method for easily controlling an ACD reception desk by making a small change in exchange software without using the dedicated unit and dedicated terminal described above.

(課8奇解決するための手段) 本発明の技術手段としては、 +1>  均一に局線着信を配分する手段として、従来
は「着信扱い呼量を測定し、扱い呼量の少ない受付台に
優先して着信表示させる方法」であった。
(Means for Solving Section 8 Odds) The technical means of the present invention are as follows: "How to prioritize and display incoming calls."

これはオペレータ等の人為的な選択によっているもので
ある。本発明はこれに替え「局線着信扱い呼数のカウン
トを行い、自動的に該局線着信の扱い呼数の少ない受付
台に優先的に着信表示させる方式」をとるようにしたも
のである。
This is due to an artificial selection by an operator or the like. In place of this, the present invention employs a system in which the number of incoming calls handled by the central office line is counted and the incoming calls are automatically displayed preferentially to the reception desk that handles fewer incoming calls to the central office line. .

(2)また、本発明はACD受付台として専用端末を使
用することな(、構内交換装置として一般的な端末をそ
のまま使用することができるようにしたものである。
(2) Furthermore, the present invention does not require the use of a dedicated terminal as an ACD reception desk (instead, a general terminal can be used as is as a private branch exchange).

(作用) 本発明を実現するための技術手段は、マイクロコンピュ
ータによる交換ソフトウェア技術で局線着信呼に対して
どの受付台に着信可視可聴表示するかをそれぞれの受付
台の着信扱い呼数により決定する。該当の受付台の中よ
り着信扱い呼数の一番少ない受付台を見つけ出すことが
簡易な方法で実現可能である。
(Function) The technical means for realizing the present invention is based on the number of incoming calls handled by each reception desk to determine which reception desk should visually and audibly display an incoming call for an incoming call on a central office line using switching software technology using a microcomputer. do. It is possible to find the reception desk that handles the least number of incoming calls from among the corresponding reception desks by a simple method.

また、専用端末を使用することな(構内交換装置内で使
用している一般的な端末を受付台とじて使用し、交換ソ
フトウェアの変更も少なくしている。
In addition, instead of using a dedicated terminal (a general terminal used in the private branch exchange equipment is used as a reception desk), changes to the exchange software are also reduced.

(実施例) 以下、本発明の一実施例を図面および表により詳細に説
明すると、第1図は構内交換装置に本方式を採用した場
合の中継方式図を示すものである。
(Example) Hereinafter, an example of the present invention will be described in detail with reference to drawings and tables. Fig. 1 shows a relay system diagram when this system is adopted in a private branch exchange device.

表1はACD受付台ACTO,AGTIおよびAGT2
の3台を例にした着信扱い呼数を示すもので、表1中の
数字、即ち着信扱い呼数は構内交換装置PBXがサービ
ス開始した時点からの呼数の積算量を示している。AC
D受付台AGTOの過去の着信扱い呼数は3回であり、
同様にACD受付台AGTI、2は各々1回、4回であ
ることを示している。
Table 1 shows ACD reception desks ACTO, AGTI and AGT2.
The numbers in Table 1, ie, the number of incoming calls handled, indicate the cumulative number of calls since the private branch exchange PBX started service. A.C.
The number of incoming calls handled by D reception desk AGTO in the past was 3.
Similarly, the ACD reception desk AGTI, 2 indicates 1 time and 4 times, respectively.

今、表1に示す状態Aの時点で局線トランクC0TOに
局線着信があると、着信扱い呼数の一番少ないACD受
付台AGTIに着信可視可聴表示する(第1図の■)。
If there is an incoming call on the office line trunk C0TO in state A shown in Table 1, the incoming call is visually and audibly displayed on the ACD reception desk AGTI, which handles the least number of calls (■ in FIG. 1).

ここでACD受付台AGT1にてこの着信に応答すると
ACD受付台AGT1の着信扱い呼数はl加算され、表
1中の状態Bの着信扱い呼数、即ち数値は2となる。
Here, when the ACD reception console AGT1 responds to this incoming call, the number of calls handled by the ACD reception console AGT1 is increased by l, and the number of calls handled in state B in Table 1, that is, the numerical value becomes 2.

引続き、状態Bの時点で局線トランクに着信があると、
前回同様にACD受付台AGT1に着信可視可聴表示し
、ACD受付台AGTIの着信扱い呼数に1を加算する
If a call continues to arrive on the central office trunk in state B,
Similar to last time, the incoming call is visually and audibly displayed on the ACD reception desk AGT1, and 1 is added to the number of incoming calls handled by the ACD reception desk AGTI.

一方、状態Bの時点でACD受付台A G T ’1の
オペレータが離席操作を行った場合、その時点で局線ト
ランクC0Tlより着信があった時は在席中のACD受
付台ACTOまたはAGT2の中で着信扱い呼数の一番
少ないACD受付台A’GTO(着信扱い呼数の値3)
に着信可視可聴表示する(第1図の■)。ACD受付台
AGTOが着信に応答するとACD受付台AGTOの着
信扱い呼数は表1で状態Cの値(即ち、4)となる。
On the other hand, if the operator at the ACD reception desk AGT '1 leaves the seat at the time of state B, and a call is received from the office line trunk C0Tl at that point, the operator at the ACD reception desk ACTO or AGT '1 who is present ACD reception desk A'GTO with the least number of incoming calls (value 3 for the number of incoming calls)
The incoming call is displayed visually and audibly (■ in Figure 1). When the ACD reception desk AGTO responds to the incoming call, the number of incoming calls handled by the ACD reception desk AGTO becomes the value of state C (ie, 4) in Table 1.

更に、ACD受付台ACTO,AGT2のオペレータが
共に離席操作を行うと、全てのACD受付台ACTO〜
2が離席している状態となり、全ての着信扱い呼数の値
はO(表1の状態D)となる。この時点より着信扱い呼
数はクリアされ、局線トランクCOTより着信があって
もACD受付台AGTO〜2の全てに着信表示をしない
Furthermore, when the operators of ACD reception desks ACTO and AGT2 both perform the leave operation, all ACD reception desks ACTO~
2 is away from the seat, and all the values of the number of calls handled as incoming calls become O (state D in Table 1). From this point on, the number of calls handled as incoming calls is cleared, and even if there is an incoming call from the office line trunk COT, the incoming call will not be displayed on all of the ACD reception desks AGTO-2.

その後、ACD受付台AGT2にオペレータが戻り離席
解除した後、局線トランクのいずれかに着信があると、
離席解除中のACD受付台AGT2に対してだけに着信
可視可聴表示する。
After that, after the operator returns to the ACD reception desk AGT2 and cancels his/her leave, if there is an incoming call on any of the central office trunks,
The incoming call is visually and audibly displayed only to the ACD reception desk AGT2 which is currently being released.

このような処理を実行することにより、着信扱い呼数を
カウントし着信応答毎に1を加算し、着信表示するAC
D受付台の決定は、在席中の着信扱い呼数カウンタの一
番少ないACD受付台となる。全てのACD受付台が離
席時には全ての着信扱い呼数カウンタをクリアし、着信
扱い呼数カウンタを初期化する。ACD受付台としては
、構内交換装置として一般的な多機能ボタン付電話装置
を使用することが望ましい。
By executing such processing, the AC that counts the number of incoming calls, adds 1 for each incoming call response, and displays the incoming call.
The D reception desk is determined to be the ACD reception desk with the least number of incoming call counters while present. When all the ACD reception desks are away from their seats, all incoming call counters are cleared and the incoming call counters are initialized. As the ACD reception desk, it is desirable to use a telephone device with a multi-function button, which is commonly used as a private branch exchange device.

(発明の効果) 呼数のカウントアツプという簡易な方法でACD方式に
よる局線着信表示する受付台を決定できる為、複雑なる
呼量計算を行うことな(、従来のマイクロコンピュータ
による交換ソフトウェアに容易に導入可能できる。
(Effects of the invention) Since the reception desk that displays the incoming calls on the ACD system can be determined by the simple method of counting up the number of calls, there is no need to perform complicated call volume calculations (it is easy to use with conventional microcomputer-based switching software). It can be introduced to

また、受付台として構内交換装置として汎用端末を使用
する為、専用ユニット、専用端末が不要となり、システ
ムのコストダウンが可能である。
Furthermore, since a general-purpose terminal is used as a reception desk and a private branch exchange device, a dedicated unit and a dedicated terminal are not required, and the cost of the system can be reduced.

【図面の簡単な説明】[Brief explanation of drawings]

第1図は本説明の構内交換装置におけるACD受付台制
御方式を示す中継方式図である。 PBX j構内交換装置 C0TO〜2二局線トランク ACTO〜2 :ACD受付台 代表出願人 株式会社 高見澤電機製作所 手続補正書 (方式) %式% 事件の表示 6、補正の内容 (1)特許出願人の名称を正確に記載した願書を別紙の
とおり提出する。 (2)図面中「表1」を削除する。 (3)明細書の第5頁第6行目と第7行目の間に下記の
表1を加入する。 平成1年特許順第135878号 記 発明の名称 構内交換装置におけるACD受付台制御方式補正をする
者 事件との関係 代表出願Å 以上 東京都世田谷区上馬三丁目18番7号 〒154電話番号 (03)424−5111 (代表) 補正の対象
FIG. 1 is a relay system diagram showing the ACD reception desk control system in the private branch exchange device of this description. PBX j Private branch exchange C0TO~2 Two-way trunk ACTO~2: ACD reception desk Representative applicant Co., Ltd. Takamisawa Electric Manufacturing Co., Ltd. Procedure amendment (method) % formula % Incident display 6, contents of amendment (1) Patent applicant Submit an application form with the name of the applicant accurately written as attached. (2) Delete "Table 1" in the drawing. (3) Add Table 1 below between lines 6 and 7 on page 5 of the specification. Patent Order No. 135878 of 1999 Title of the invention Related to the ACD reception desk control method correction case for private exchange equipment Representative application 03) 424-5111 (Representative) Target of correction

Claims (1)

【特許請求の範囲】[Claims] 構内交換装置の中継台運用方式としての均一着信呼配分
方式(ACD方式)において、専用端末を使用すること
なく、着信扱い呼数のカウントによる着信呼を計数し、
その着信呼数の積算量に応じて着信呼を受付台に配分し
たことを特徴とする構内交換装置におけるACD受付台
制御方式。
In the uniform incoming call distribution method (ACD method) as a relay stand operation method for private branch exchange equipment, incoming calls are counted by counting the number of incoming calls without using a dedicated terminal,
An ACD reception desk control method in a private branch exchange device, characterized in that incoming calls are distributed to reception desks according to the cumulative number of incoming calls.
JP13587889A 1989-05-31 1989-05-31 Acd attendant board control system in private branch of exchange Pending JPH033498A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP13587889A JPH033498A (en) 1989-05-31 1989-05-31 Acd attendant board control system in private branch of exchange

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP13587889A JPH033498A (en) 1989-05-31 1989-05-31 Acd attendant board control system in private branch of exchange

Publications (1)

Publication Number Publication Date
JPH033498A true JPH033498A (en) 1991-01-09

Family

ID=15161885

Family Applications (1)

Application Number Title Priority Date Filing Date
JP13587889A Pending JPH033498A (en) 1989-05-31 1989-05-31 Acd attendant board control system in private branch of exchange

Country Status (1)

Country Link
JP (1) JPH033498A (en)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH04274653A (en) * 1991-03-01 1992-09-30 Fujitsu Ltd Incoming call decentralized service system to plural terminal equipments
JPH0795637A (en) * 1993-09-22 1995-04-07 Nec Corp Automatic private branch exchange having automatic incoming call distributing function
KR20040033638A (en) * 2002-10-15 2004-04-28 현대모비스 주식회사 A helicopter

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH04274653A (en) * 1991-03-01 1992-09-30 Fujitsu Ltd Incoming call decentralized service system to plural terminal equipments
JPH0795637A (en) * 1993-09-22 1995-04-07 Nec Corp Automatic private branch exchange having automatic incoming call distributing function
KR20040033638A (en) * 2002-10-15 2004-04-28 현대모비스 주식회사 A helicopter

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