JP7484393B2 - Information processing device and information processing program - Google Patents

Description

The present invention relates to an information processing device and an information processing program.

In Japan, the standard of living has improved, the sanitary environment has improved, and the level of medical care has improved as a result of the rapid economic growth since the end of the war, resulting in a notable increase in the number of people living longer. This, combined with a declining birth rate, has resulted in an aging society with a high aging rate. In such an aging society, it is expected that there will be an increase in people who require nursing care or care due to illness, injury, aging, etc. (hereinafter referred to as "care recipients"). In facilities such as hospitals and elderly welfare facilities (hereinafter referred to simply as "facilities"), care is provided to care recipients by caregivers, nurses, etc. (hereinafter referred to as "care staff").

In relation to this, the following Patent Document 1 describes how problems and issues with the care work of care staff can be identified based on the operation history of the nurse call system, the location information of the care staff at the time the nurse call system was operated, etc.

Facilities also typically have rules regarding the work performed by care staff (hereafter referred to as "work rules") in place to improve work efficiency and care quality. Work rules are expected to reduce differences in attitudes toward work and variability in skills among care staff within the facility, resulting in the efficient provision of uniform care to users.

JP 2014-215683 A

However, some business rules have been in place for some time, so the background and significance of the rules are no longer clear, and many were created ad-hoc to solve problems that suddenly arose, and their effectiveness in solving problems may not have been verified. This creates a problem in that business rules are applied to the daily work of care staff without being verified.

The present invention has been made in consideration of the above-mentioned problems. Therefore, an object of the present invention is to provide an information processing device and an information processing program that can present the suitability of business rules.

The above problems of the present invention are solved by the following means.

(1) An information processing device having a care record acquisition unit that acquires care records, a judgment unit that judges whether information recorded in the care records meets specified criteria based on predetermined rules related to the business, and a verification unit, wherein if the judgment unit judges that the specified criteria are not met, the verification unit verifies the suitability of the rules based on verification items related to the business .

( 2 ) The information processing device according to ( 1 ) above, further comprising an output unit that outputs a result of the verification by the verification unit.

( 3 ) The information processing device described in (1) or (2) above, wherein the judgment unit judges whether or not the information recorded in the care record satisfies the specified criteria based on at least one of information about the care staff and information about the care recipient.

( 4 ) An information processing device according to any one of ( 1 ) to ( 3 ) above, further comprising a memory unit for storing the care record, and the care record is updated by inputting information on care for a care recipient by a care staff member.

( 5 ) An information processing device according to any one of (2) to (4) above, wherein the output unit outputs, based on the verification result of the verification unit, that the rule leads to improved efficiency of the work of care staff or improvement of care quality, or that the rule causes strain on the work of care staff.

( 6 ) The information processing device according to any one of (1) to ( 5 ) above, wherein the predetermined standard is a standard regarding the working hours of the care staff or a standard regarding the number of tasks performed by the care staff.

( 7 ) An information processing device as described in any one of (1) to (5) above, wherein the task is inputting data into the care record, the rule is a rule that sets the input time for each input, the judgment unit judges whether the input made by the care staff was made within a predetermined standard time set in the rule, and if the judgment unit judges that the input was not made within the predetermined standard time, the verification unit verifies the suitability of the rule for multiple items related to the input.

( 8 ) The information processing device according to any one of (1) to (5) above, wherein the task is changing the diaper of a care recipient, the rule is a rule that sets a time for changing each diaper change, the judgment unit judges whether or not the diaper change performed by the care staff has been performed within a predetermined standard time set by the rule, and if the judgment unit determines that the diaper change has not been performed within the predetermined standard time, the verification unit verifies the suitability of the rule for multiple items related to the diaper change .

( 9 ) The information processing device according to any one of (1) to (5) above, wherein the task is a nighttime visit to a care recipient's room at night, the rule is a rule that sets the number of nighttime visits per day, the judgment unit judges whether the nighttime visits made by the care staff were made within a predetermined reference number set by the rule, and if the judgment unit determines that the nighttime visits were not made within the predetermined reference number, the verification unit verifies the suitability of the rule for multiple items related to the nighttime visits.

( 10 ) An information processing device according to any one of (1) to (5) above, wherein the task is morning care for a care recipient, the rule is a rule that sets a visiting order for the morning care, the judgment unit judges whether the morning care performed by the care staff was performed in a predetermined visiting order set by the rule, and if the judgment unit determines that the morning care was not performed in the predetermined visiting order, the verification unit verifies the suitability of the rule for multiple items related to the morning care .

( 11 ) The information processing device according to any one of (1) to (5) above, wherein the task is movement within a care facility, the rule is a rule for setting a route for the movement, the judgment unit judges whether the movement performed by the care staff has been performed along a predetermined route set by the rule, and when the judgment unit judges that the movement has not been performed along the predetermined route, the verification unit verifies the suitability of the rule for multiple items related to the movement.

( 12 ) An information processing program for causing a computer to execute a process including the steps of: (a) acquiring a care record; (b) determining whether or not information recorded in the care record satisfies a predetermined standard based on predetermined rules related to the work; and (c) verifying the suitability of the rules based on verification items related to the work if it is determined in step (b) that the predetermined standard is not satisfied .

( 13 ) The information processing program according to ( 12 ) above, further comprising a step (d) of outputting a result of the verification in the step (c).

According to the present invention, it is determined whether or not the information recorded in the care record satisfies a predetermined standard based on preset rules related to the business, and if it is determined that the information does not satisfy the predetermined standard, the appropriateness of the business rules is verified based on verification items related to the business, and the verification results are output. Therefore, the appropriateness of the business rules can be presented.

1 is a diagram illustrating an example of an overall configuration of a monitoring system according to an embodiment; 1 is a schematic diagram illustrating a detection unit installed around a bed in a room of a care recipient. FIG. 2 is a block diagram illustrating a schematic configuration of a detection unit shown in FIG. 1 . 2 is a block diagram illustrating a schematic configuration of a management server illustrated in FIG. 1 . 2 is a block diagram showing a schematic configuration of an information manager terminal shown in FIG. 1; 2 is a block diagram showing a schematic configuration of the care staff terminal shown in FIG. 1 . 1 is a flowchart illustrating a processing procedure of an information processing method according to an embodiment.

Below, an embodiment of the present invention will be described with reference to the drawings. Note that in the drawings, identical elements are given the same reference numerals and duplicate explanations will be omitted. Also, the dimensional ratios in the drawings have been exaggerated for the convenience of explanation and may differ from the actual ratios.

Figure 1 is a diagram illustrating the overall configuration of a monitoring system according to one embodiment, and Figure 2 is a schematic diagram illustrating a detection unit installed around the bed in the room of a care recipient.

As shown in FIG. 1, the monitoring system 1 includes a plurality of detection units 10, a management server 20, an information manager terminal 30, and one or more care staff terminals 40. These are connected to each other via a network 50 such as a LAN (Local Area Network), a telephone network, or a data communication network by wire or wirelessly so that they can communicate with each other. The network 50 may include a repeater, a bridge, a router, or a cross-connect that relays communication signals. In the example shown in FIG. 1, the detection unit 10, the management server 20, the information manager terminal 30, and the care staff terminal 40 are connected to each other via a network 50 such as a wireless LAN (for example, a LAN conforming to the IEEE 802.11 standard) including an access point 51 so that they can communicate with each other.

The monitoring system 1 is disposed at an appropriate location according to the care recipient 70. The care recipient 70 is, for example, a patient who needs nursing due to illness or injury, a person who needs nursing due to a decline in physical ability due to aging, or a person living alone. In particular, from the viewpoint of enabling early detection and early response, the care recipient 70 may be a person who needs to be notified when a specific inconvenient event such as an abnormal condition occurs to the care recipient 70. For this reason, the monitoring system 1 is suitably disposed in buildings such as hospitals, elderly welfare facilities, and residences according to the type of care recipient 70. In the example shown in FIG. 1, the monitoring system 1 is disposed in a facility having multiple rooms (living rooms) in which multiple care recipients 70 live and multiple rooms including a care station.

The detection unit 10 is placed in each room, which is the observation area of the care recipient 70. In the example shown in FIG. 1, four detection units 10 are placed in each room of the care recipients 70, namely, A, B, C, and D. As shown in FIG. 2, the observation area of the detection unit 10 includes a bed 60. Care staff (staff) 80 who provide nursing care or other care (care) to the care recipient 70 each carry a care staff terminal 40, which is a mobile terminal. However, the position and number of each component of the monitoring system 1 are not limited to the example shown in FIG. 1. For example, the management server 20 does not have to be placed in the care station, and may be an external server unit connected to the network 50.

Care also broadly includes care provided by the care staff 80 to the care recipient 70, including, for example, assistance with daily activities such as eating, drinking, excretion, bathing, and cleaning, as well as checking vital signs (measuring body temperature, blood pressure, pulse rate, etc.). The care staff 80 respond to (care for) various types of care for the care recipient 70 according to their duties. The duties may include medical care and nursing care.

(Detection Unit 10)
3 is a block diagram showing a schematic configuration of the detection unit 10. As shown in the figure, the detection unit 10 includes a control unit 11, a communication unit 12, a camera 13, a care call unit 14, and a voice input/output unit 15, which are interconnected by a bus.

The control unit 11 is composed of a CPU (Central Processing Unit) and memories such as RAM (Random Access Memory) and ROM (Read Only Memory), and controls each part of the detection unit 10 and performs calculation processing according to a program. The control unit 11 may further include a HDD (Hard Disk Drive) or SSD (Solid State Drive) as a memory.

The communication unit 12 is an interface circuit (e.g., a LAN card, etc.) for communicating with other devices, such as the management server 20, the information manager terminal 30, or the care staff terminal 40, via the network 50.

The camera 13 is placed, for example, on the ceiling or upper part of a wall of a room, captures the bed 60 of the care recipient 70 directly below as the observation area, and outputs the captured image (image data). This captured image includes still images and videos. The camera 13 is a near-infrared camera, but a visible light camera may be used instead, or both may be used in combination.

The control unit 11 recognizes the behavior of the care recipient 70 from the images captured by the camera 13. The recognized behaviors include "getting up" to get up from the bed 60, "getting out" to leave the bed 60, and "falling" to fall onto the floor or the like.

The control unit 11 detects image silhouettes (hereinafter referred to as "human silhouettes") from multiple captured images (moving images). Human silhouettes can be detected, for example, by extracting a range of pixels with a relatively large difference using a time difference that subtracts images captured before and after. Human silhouettes may also be detected using a background difference method that subtracts a background image from a captured image. Getting up, getting out of bed, and falling are recognized from the detected human silhouette based on the posture of the care recipient 70 (e.g., standing, sitting, lying down, etc.) and the relative position to objects installed in the room such as the bed 60. These recognitions may be performed by a program processed by the CPU of the control unit 11, or may be performed by a built-in processing circuit.

In this embodiment, an event is a change in the state of the care recipient 70 recognized by the detection unit 10, such as getting up, getting out of bed, falling, or abnormal slight body movements, that should be reported (alert) to the care staff 80. This event also includes a care call made by the care call unit 14. That is, the detection unit 10 may detect a care call made by the care recipient 70 as the movement of the care recipient 70 in the observation area. The detection unit 10 transmits information about the event that has occurred to the management server 20.

Here, the response content for each event will be described when the work of the care staff 80 is to care for the care recipient 70. The event is determined to be "wake up", and if the determination is within a predetermined time (wake up time set by the facility (e.g. 7 to 8 am)), morning care is performed. This morning care includes face washing, assistance with brushing teeth, wearing dentures, assistance with changing clothes, etc. Furthermore, if the event is "getting out of bed", wheelchair transfer and walking assistance may be required. Furthermore, periodic (fixed time) events other than the events determined by the detection unit 10 include drinking and meal assistance, excretion assistance, wheelchair transfer, walking assistance, and position change (prevention of bedsores). For these periodic events, an alert may be generated by the care call unit 14 or the like at the fixed time.

The care call unit 14 includes a push button switch, and detects a care call (nurse call) when the care recipient 70 presses the switch. Instead of a push button switch, a care call may be detected by an audio microphone. When the switch of the care call unit 14 is pressed, i.e., when a care call is detected, the control unit 11 transmits a notification that a care call has been made to the management server 20, etc., via the communication unit 12 and the network 50.

The voice input/output unit 15 is, for example, a speaker and a microphone, and enables voice communication by transmitting and receiving voice signals between the information manager terminal 30 via the communication unit 12. The voice input/output unit 15 may be connected to the detection unit 10 via the communication unit 12 as an external device of the detection unit 10.

The detection unit 10 may further include a Doppler shift type body movement sensor that transmits and receives microwaves to and from the bed 60 and detects the Doppler shift of the microwaves caused by body movements (e.g., breathing) of the care recipient 70. This body movement sensor detects chest body movements (up and down movement of the chest) caused by the breathing of the care recipient 70, and recognizes that there is an abnormality in the micro-body movement when it detects a disruption in the period of the chest body movement or an amplitude of the chest body movement that is below a preset threshold.

(Management Server 20)
4 is a block diagram showing a schematic configuration of the management server. The management server 20 includes a control unit 21, a communication unit 22, and a database 23, and functions as an information processing device. The management server 20 may be provided in the same building as the room for the care recipient 70, or may be provided in a remote location and connectable via a network. For example, the management server 20 may be a cloud server virtually constructed by a plurality of servers arranged on a network such as the Internet. Each component is connected to each other by a bus so as to be able to communicate with each other.

The control unit 21 and communication unit 22 have the same functions as the components of the detection unit 10, so detailed explanations will be omitted.

The database 23 functions as a memory unit and stores an event list, information about the care recipient 70, information about the care staff 80, care records, business rules, etc.

The event list includes information on various events, including specific events that may lead to an accident involving the care recipient 70 (e.g., a fall or tripping event). Information on the care recipient 70 includes, for example, the care recipient's 70 name, date of birth, ID number, room number, usual meal size, amount of fluid intake outside of meals, medical history, level of care required, current hospital visit status, etc. Information on the care staff 80 includes, for example, the care staff's 80 name, staff ID, date of birth, years of service (career years), etc.

A care record is a document that records information about care given to a care recipient 70 at a facility. For example, based on a care plan prepared for each care recipient 70, the care staff 80 provides various types of assistance with daily living such as meals, fluid intake, excretion, bathing, cleaning, etc., and checks on vital signs (measurement of body temperature, blood pressure, pulse, etc.) for the care recipient 70. The care provided by the care staff 80 to the care recipient 70, such as assistance and vital sign checks, as well as the behavior and state of the care recipient 70, are recorded in the care record. The care record is updated when the care staff 80 inputs information about the care given to the care recipient 70. The care record is input, for example, through the input unit 44 of the care staff terminal 40.

The business rules are rules regarding the work performed by the care staff 80. Table 1 below summarizes the overview and purpose of some of the work performed by the care staff 80, and the business rules associated with them.

As shown in Table 1, for example, for the task of inputting care records, a rule on input time (work time) is set as a business rule. In the facility, the input time rule stipulates that the care staff 80 completes the input work of the care records so that the input time per case does not exceed a predetermined reference time. The predetermined reference time can be set to a different value depending on the target event (e.g., confirmation content, care content, etc.). The actual time taken for the input work is acquired by measuring the time from when the care staff 80 starts inputting to when it ends in the input unit 44 of the care staff terminal 40. The start time and end time of input are recorded in the care record.

Similarly, standards are set for diaper changing, nighttime visits, morning care, and movement within the facility, with regard to changing time (task time), number of visits (task count), order of visits, and flow of people.

Of these, night visits are visits by the care staff 80 to the room of the care recipient 70 at night, primarily for the purpose of checking on their safety. When an emergency event occurs, the care staff 80 will visit the room of the care recipient 70 even at night, but visits at the time of an event are not included in night visits. Since night visits may disturb the sleep of the care recipient 70, excessive visits by the care staff 80 must be avoided. An upper limit is set on the number of night visits so that the number of visits per day does not exceed a standard number.

In addition, when providing morning care, a rule stipulates that the care staff 80 visit the rooms in the order in which the care recipients 70 wake up (a specified visiting order). This is because, for example, if the care staff 80 visits the rooms in the order in which the rooms are arranged, the care recipients 70 may become impatient and go outside the room, and the visit before the care staff 80 may wake up the sleeping care recipients 70. By having the care staff 80 visit the rooms in the order in which the care recipients 70 wake up, the burden on the care recipients 70 caused by such visits can be reduced. The wake-up of the care recipients 70 can be determined based on the detection results by the detection unit 10.

Furthermore, the care staff 80 are required to move efficiently within the facility. For this reason, standard routes are established for frequent movements within the facility, and the care staff 80 are basically required to move along these routes.

The management server 20, either alone or in cooperation with the detection unit 10, determines (identifies) which care recipient 70 an event detected by the detection unit 10, such as getting up, getting out of bed, falling, or a care call, pertains to. This determination is made by determining the care recipient 70 (i.e., the occupant of the room) associated with the room number of the detection unit 10 that detected the event. The determined type of event is then associated with the care recipient 70 and added to the event list of the database 23. In this embodiment, if the care recipient 70 carries an IC tag, the care recipient 70 may be determined by reading the IC tag with an RFID reader installed in each room. In addition, if there are multiple care recipients 70 in one room, such as in a shared room, the care recipient 70 may be determined by placing a detection unit 10 for each bed 60.

(Information Manager Terminal 30)
5 is a block diagram showing a schematic configuration of the information manager terminal 30. The information manager terminal 30 is a so-called PC (Personal Computer) and includes a control unit 31, a communication unit 32, a display unit 33, an input unit 34, and a voice input/output unit 35, which are interconnected by a bus. The control unit 31 has a similar configuration to the control unit 11 of the detection unit 10, and includes a CPU, RAM, ROM, etc.

The communication unit 32 is an interface for various local connections, such as a network interface for wired communication based on standards such as Ethernet (registered trademark), or an interface for wireless communication based on standards such as Bluetooth (registered trademark) and IEEE 802.11, and communicates with each terminal connected to the network 50.

The display unit 33 is, for example, a liquid crystal display, and displays various information. For example, the display unit 33 displays an image captured by the detection unit 10. In addition, as described below, the display unit 33 displays the verification results of the business rules.

The input unit 34 includes a keyboard, numeric keypad, mouse, etc., and is used to input various information.

The audio input/output unit 35 is, for example, a headset equipped with a speaker and a microphone.

In this embodiment, the information manager terminal 30 is used as a terminal for the information manager 90, displays various information within the facility to the information manager 90, and accepts instructions. In addition, voice calls with care staff 80 and the like are made possible by transmitting and receiving voice signals between the detection unit 10 or the care staff terminal 40 via the communication unit 32. Here, the information manager 90 is a manager who manages multiple care staff 80. The information manager 90 may manage not only one facility, but also care staff 80 working in multiple facilities in an integrated manner.

When the detection unit 10 is installed in each room (residential room), the care staff 80 or technical staff, etc., through the information manager terminal 30, associate the room number with the detection unit 10, and calibrate and specify the position information of the objects installed in the room such as the bed 60, i.e., the contour information of the upward view taken by the ceiling camera 13. In addition, they also associate the identification information such as the name and ID number of the care recipient 70 who is hospitalized or residing with each room number.

(Care staff terminal 40)
FIG. 6 is a block diagram showing a schematic configuration of the care staff terminal. The care staff terminal 40 includes a control unit 41, a wireless communication unit 42, a display unit 43, an input unit 44, and a voice input/output unit 45, which are connected to each other by a bus. The control unit 41 includes a CPU, a RAM, a ROM, and the like, as a configuration similar to that of the control unit 11 of the detection unit 10. The wireless communication unit 42 enables wireless communication using standards such as Wi-Fi and Bluetooth (registered trademark), and wirelessly communicates with each device via an access point 51 or directly. The display unit 43 and the input unit 44 are touch panels, and a touch sensor as the input unit 44 is superimposed on the display surface of the display unit 43, which is made of a liquid crystal or the like. The display unit 43 and the input unit 44 display various operation screens that list a plurality of events included in an event list to the care staff 80, and accept various operations through the operation screens. In addition, when the care staff 80 provides care to the care recipient 70, the care staff 80 inputs information about the care for the care recipient 70 into the care record through the input unit 44.

The audio input/output unit 45 is, for example, a speaker and a microphone, and enables the care staff 80 to make voice calls between the care staff 80 and other care staff terminals 40 via the wireless communication unit 42. The care staff terminals 40 are devices that function as a user interface for the monitoring system 1, and can be configured, for example, by portable communication terminal devices such as tablet computers, smartphones, or mobile phones.

When starting work, the care staff 80 performs login authentication processing via the assigned care staff terminal 40. The care staff 80 inputs a staff ID and password via the touch panel (display unit 43, input unit 44) of the care staff terminal 40 and sends this to the management server 20. The management server 20 compares the authentication information stored in the database 23 and sends the authentication result according to the authority of the care staff 80 to the care staff terminal 40, completing the login authentication.

The detection unit 10, management server 20, information manager terminal 30, and care staff terminal 40 may include components other than those described above, or may not include some of the components described above.

(Information Processing Method)
Next, an overview of the processing procedure of the information processing method of this embodiment will be described with reference to Fig. 7. Fig. 7 is a flowchart illustrating the processing procedure of the control method of this embodiment. The processing of the flowchart in Fig. 7 is realized by the CPU of the control unit 21 executing an information processing program.

First, the care records are acquired (step S101). The control unit 21 functions as a care record acquisition unit, and reads and acquires, for example, the care records of a predetermined number of care recipients 70 from the database 23. The acquired care records are stored in the RAM of the control unit 21.

Next, it is determined whether the information recorded in the care record meets a predetermined standard (step S102). More specifically, the control unit 21 functions as a determination unit and determines whether the information recorded in the care record meets a predetermined standard based on a preset business rule. For example, if the work of the care staff 80 is to enter care records, the determination unit calculates the time taken to enter the care records from the start and end times of the entry for each care recorded in the care record, determines whether the average value of the calculated time is within a predetermined standard time, and if it is within the predetermined standard time, determines that the predetermined standard is met, and if it exceeds the predetermined standard time, determines that the predetermined standard is not met.

Alternatively, the system may be configured to determine whether the time taken to enter the care records for the majority of the care records for a given number of care recipients 70 is within a given reference time.

The determination unit may be configured to determine whether the work performed by the care staff 80 satisfies a predetermined standard based on at least one of information about the care staff 80 and information about the care recipient 70. For example, the speed at which work is performed usually increases with career advancement, so the predetermined standard can be adjusted according to the number of years of the care staff 80's career. Also, for example, when changing the diapers of the care recipient 70, the time required for changing varies depending on the health condition and level of care required of the care recipient 70, so the predetermined standard may be adjusted according to the health condition and level of care required of the care recipient 70.

If the information recorded in the care record meets the specified criteria (step S102: YES), the business rules are determined to be appropriate and the process is terminated (END).

On the other hand, if the information recorded in the care record does not meet the specified criteria (step S102: NO), the control unit 21 functions as a verification unit and verifies the suitability of the business rules for the verification items related to the work (step S103). The primary reason why the work performed by the care staff 80 does not meet the specified criteria of the business rules is thought to be due to a lack of skills on the part of the care staff 80. On the other hand, if the work performed by the majority of the care staff 80 does not meet the specified criteria of the business rules, it is possible that the business rules are unreasonable.

For example, when the task is inputting care records, verification items include "What event was the input for?", "Was the amount of characters input by the care staff greater or less than the minimum amount of characters required to record an event?", "Is there variation in input time among care staff?", etc. By verifying such verification items, the suitability of the business rules is judged.

For example, if the amount of characters entered by the care staff 80 is significantly different from the minimum amount of characters required to record an event, the entered information is unnecessary or insufficient, or the input time varies, it is possible that some of the care staff 80 lack the skills. In this case, the business rule for input time is not unreasonable, and it is determined that the business rule for input time is appropriate. On the other hand, if the amount of characters entered by many of the care staff 80 is about the same as the minimum amount of characters required to record an event, and there is no variation in input time between the care staff 80, it is likely that many of the care staff 80 are in a situation where they are given insufficient time. In this case, it is possible that it is not a lack of skill on the part of the care staff 80, but rather that the business rule for input time is unreasonable, and it is determined that the business rule for input time is not appropriate.

Next, the verification result is output (step S104). The control unit 21 functions as an output unit and transmits (outputs) the verification result to the information manager terminal 30. The display unit 33 of the information manager terminal 30 displays the verification result on a liquid crystal display using, for example, text, graphs, tables, etc. If the business rule is determined to be appropriate, the output unit outputs, for example, that the business rule leads to improved efficiency in the work of the care staff 80 or improved care quality. On the other hand, if the business rule is determined to be inappropriate, the output unit outputs that the business rule causes strain on the work of the care staff 80.

In this way, in the process of the flowchart in FIG. 7, a care record is obtained, and it is determined whether the information recorded in the care record satisfies a predetermined standard for the care recorded in the care record. Then, if it is determined that the work performed by the care staff 80 does not satisfy the predetermined standard, the appropriateness of the work rules is verified for the verification items related to the work, and the verification results are output.

The management server 20 of this embodiment described above determines whether the information recorded in the care record meets a specified standard based on preset business rules, and if it is determined that the information does not meet the criteria, it verifies the suitability of the business rules based on business verification items and outputs the verification results. Therefore, the suitability of the business rules can be presented.

In addition, the verification results are displayed on the display unit 33, so if it is determined that the care staff 80 are being forced into a difficult position, the information manager 90 can consider what changes to make to the business rules would be ideal.

The present invention is not limited to the above-described embodiment, but may be modified in various ways within the scope of the claims.

For example, in the above embodiment, a case has been described in which the management server 20 functions as an information processing device, but the present invention is not limited to such a case, and the information manager terminal 30 may be configured to function as an information processing device.

The information processing program may be provided by a computer-readable recording medium such as a USB memory, flexible disk, or CD-ROM, or may be provided online via a network such as the Internet. In this case, the program recorded on the computer-readable recording medium is usually transferred to and stored in a memory or storage device. The information processing program may be provided, for example, as a standalone application software, or may be incorporated into the software of each device as one function of the server.

In addition, in the embodiments, some or all of the processing executed by the program may be replaced with hardware such as a circuit.

1. Monitoring system,
10 detection unit,
11 control unit,
12 Communications Department,
13 Camera,
14 Care Call Department,
15 Audio input unit,
20 Management server,
21 control unit,
22 Communications Department,
23 database,
30 Information manager terminal,
40 Care staff terminal,
41 control unit,
42 wireless communication unit,
43 display unit,
44 input unit,
45 Audio input/output unit,
50 networks,
51 access points,
60 beds,
70 Care recipients,
80 care staff.

Claims (13)

A care record acquisition unit that acquires a care record;
A determination unit that determines whether or not the information recorded in the care record satisfies a predetermined criterion based on a predetermined rule related to the work;
A verification unit,
The information processing apparatus , wherein the verification unit verifies whether the rule is appropriate based on verification items related to the business when the determination unit determines that the predetermined standard is not satisfied. The information processing apparatus according to claim 1 , further comprising an output section that outputs a result of the verification by the verification section. The determination unit is
The information processing device according to claim 1 , further comprising: a step of determining whether or not the information recorded in the care record satisfies the predetermined criterion based on at least one of information on a care staff member and information on a care recipient. Further comprising a storage unit for storing the care record,
The information processing device according to any one of claims 1 to 3 , wherein the care record is updated by inputting information about care for a care recipient by a care staff member. The output unit, based on a verification result of the verification unit,
The information processing device according to claim 2 , which outputs a message indicating that the rule leads to improved efficiency or quality of care by care staff, or that the rule causes strain on the care staff's work. The information processing device according to claim 1 , wherein the predetermined standard is a standard regarding a working time of a care staff member or a standard regarding a number of tasks performed by the care staff member. The task is inputting data into the care record, and the rule is a rule for setting an input time for each input.
The determination unit determines whether the input made by the care staff is made within a predetermined reference time set in the rule,
The information processing device according to any one of claims 1 to 5, wherein, when the judgment unit determines that the input has not been made within the specified reference time, the verification unit verifies the suitability of the rules for multiple items related to the input. The task is changing a diaper of a care recipient, and the rule is a rule for setting a time for changing the diaper per case,
The determination unit determines whether or not a diaper change performed by a care staff member is performed within a predetermined reference time set in the rule,
An information processing device according to any one of claims 1 to 5, wherein when the judgment unit determines that the diaper change has not been performed within the specified reference time, the verification unit verifies the suitability of the rules for multiple items related to the diaper change. The task is a night visit to a care recipient's room at night, and the rule is a rule that sets the number of night visits per day,
The determination unit determines whether the nighttime visit by the care staff was made within a predetermined reference number of times set in the rule,
An information processing device as described in any one of claims 1 to 5, wherein when the judgment unit determines that the nighttime visits have not been made within the specified standard number of times, the verification unit verifies the appropriateness of the rules for multiple items related to the nighttime visits. The task is morning care for a care recipient, and the rule is a rule for setting a visiting order in the morning care,
The determination unit determines whether or not morning care provided by the care staff was performed in a predetermined visiting order set in the rule,
An information processing device as described in any one of claims 1 to 5, wherein when the judgment unit determines that the morning care is not performed in the specified visiting order, the verification unit verifies the appropriateness of the rules for multiple items related to the morning care. The task is movement within a nursing facility, and the rule is a rule for setting a route for the movement,
The determination unit determines whether the movement performed by the care staff is performed along a predetermined path set by the rule,
An information processing device according to any one of claims 1 to 5, wherein when the judgment unit determines that the movement is not performed along the specified conductor, the verification unit verifies the suitability of the rule for multiple items related to the movement. (a) acquiring a care record;
(b) determining whether the information recorded in the care record satisfies a predetermined criterion based on a predetermined rule related to the work;
and if it is determined in step (b) that the specified standard is not met, a step (c) of verifying the suitability of the rule based on verification items related to the business . 13. The information processing program according to claim 12 , further comprising the step (d) of outputting a result of the verification in said step (c).