JP7061721B1 - Information processing equipment, information processing methods, programs and information processing systems - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce a psychological burden on a user which may occur due to delivery of a message.
SOLUTION: A message control server 3 has a reception unit 332 that receives a delivery request including a delivery message and destination information for specifying a destination of the delivery message from a message management device that manages a plurality of types of messages. A delivery message is delivered to the destination communication terminal on condition that the specific unit 333 that specifies the communication state between the message management device and the destination communication terminal and the specific unit 333 are specified to be in a non-communication state. It also has a distribution unit 335 that prohibits distribution of a distribution message to a destination communication terminal on condition that it is specified that the specific unit 333 is in a communication state.
[Selection diagram] Fig. 2

Description

The present invention relates to an information processing apparatus, an information processing method, a program and an information processing system.

In a messaging service for sending and receiving messages, a user registers as a user (for example, setting a friendship, sending personal information, etc.) to a company (hereinafter referred to as "provider") on a terminal. There is known a system in which various services can be received from a provider by doing so (see Patent Document 1).

Japanese Unexamined Patent Publication No. 2017-62850

However, if the message is delivered in response to the request of the provider, the user may feel annoyed. For example, when a notification indicating that the user has received the delivered message while exchanging the message with the outside on the terminal is displayed, the notification may be annoying. Therefore, it is required to suppress the delivery of the message at the timing when the user is likely to feel annoyed.

Therefore, the present invention has been made in view of these points, and is an information processing device, an information processing method, a program, and information processing that can reduce the psychological burden on the user that may occur due to the delivery of a message. The purpose is to provide a system.

The information processing device according to the first aspect of the present invention receives a delivery request including a delivery message and destination information for specifying a destination of the delivery message from a message management device that manages a plurality of types of messages. Communication of the destination on condition that the reception unit, the specific unit for specifying the communication state between the message management device and the communication terminal of the destination, and the specific unit are specified to be in a non-communication state. It has a distribution unit that distributes the distribution message to a terminal and prohibits distribution of the distribution message to the destination communication terminal on condition that it is specified that the specific unit is in a communication state.

When the distribution unit identifies that the specific unit is in a communication state, the distribution unit sends the distribution message to a Web page on which a message is exchanged between the message management device and the destination communication terminal. May be displayed.

When the distribution unit identifies that the specific unit is not in a communication state, the Web page including the first message, which is the distribution message, provided that the destination of the distribution message is a telephone number. A second message containing page identification information for identifying is delivered to the telephone number, provided that the destination of the delivery message indicates a destination of the delivery message of a type different from the telephone number. Notification information indicating that the Web page has been generated or updated may be notified to an application corresponding to the destination of the delivery message of a type different from the telephone number.

The reception unit may receive the distribution request further including a message attribute indicating whether or not the distribution message is important, and the distribution unit may use a type in which the destination of the distribution message is different from the telephone number. When the message attribute indicates that the delivery message is important in the case of indicating the destination of the delivery message, the notification information is notified to the application, and the delivery message is not important. When the message attribute indicates, the notification of the notification information to the application may be prohibited.

When the destination communication terminal receives the delivery message delivered by the delivery unit, the information processing device notifies the message management device of information indicating that the delivery of the delivery message is successful, and the distribution unit. If the destination communication terminal does not receive the delivered message delivered by the user, the message management device may further have a notification unit for notifying the message management device of information indicating that the delivery of the delivered message has not been successful. ..

In the information processing method according to the second aspect of the present invention, a delivery message and destination information for specifying a destination of the delivery message are obtained from a message management device that manages a plurality of types of messages executed by a computer. A step of accepting a delivery request including a step, a step of specifying a communication state between the message management device and the destination communication terminal, and a step of specifying that the communication state is not being communicated, the destination communication terminal. It has a step of delivering the delivered message and a step of prohibiting the delivery of the delivered message to the destination communication terminal on condition that it is specified that the communication is being performed.

The program according to the third aspect of the present invention makes a delivery request including a delivery message and destination information for identifying the destination of the delivery message from a message management device that manages a plurality of types of messages on a computer. Communication of the destination, provided that the receiving unit, the specific unit for specifying the communication state between the message management device and the communication terminal of the destination, and the specific unit are in a non-communication state. It functions as a distribution unit that distributes the distribution message to the terminal and prohibits distribution of the distribution message to the destination communication terminal on condition that the specific unit is in a communication state.

The information processing system according to the fourth aspect of the present invention includes a message management device that manages a plurality of types of messages, and the information processing device.
The message management device transmits a delivery request including a delivery message and destination information for specifying a destination of the delivery message to the information processing device, and the information processing device causes the delivery message based on the delivery request. You may get the delivery result which delivered the information.

According to the present invention, there is an effect that the psychological burden on the user that may occur due to the delivery of the message can be reduced.

It is a figure for demonstrating the outline of a message delivery system. It is a figure which shows the structure of a message control server. It is a figure which shows an example of the structure of a communication management database. It is a figure which shows an example of the structure of a setting management database. It is a schematic diagram for demonstrating the method for displaying a message on a user terminal by a message delivery system. It is a schematic diagram for demonstrating the method which the user terminal displays the Web page containing the 1st message. It is a schematic diagram for demonstrating the method of displaying the 1st message in a user terminal. It is a schematic diagram for demonstrating the method which the user terminal displays the Web page containing the 1st message based on the 2nd message. It is a schematic diagram for demonstrating the method which the user terminal displays the Web page containing the 1st message based on the notification information. It is a flowchart which shows the processing flow of a message control server.

[Overview of message delivery system S]
First, the outline of the message delivery system S will be described. FIG. 1 is a diagram for explaining an outline of the message delivery system S. The message distribution system S includes a user terminal 1, a provider device 2, and a message control server 3. The message delivery system S may include a plurality of user terminals 1 and a plurality of provider devices 2. The message delivery system S may include other devices such as servers and terminals.

The user terminal 1 (communication terminal) is a computer used by a user who uses the provided service provided by the provider, and is, for example, a smartphone, a tablet, a personal computer, or the like. The provider is, for example, a company, an organization, or a store. The user is, for example, a customer such as a company, an organization, or a store that is a provider.

The user terminal 1 has, for example, a display unit such as a liquid crystal display that displays information, and an operation unit such as a touch panel or a keyboard that accepts operations by the user. The user terminal 1 is associated with a telephone number or at least one of a destination different from the telephone number, and displays a message or the like sent to the destination on the display unit. The destination different from the telephone number is, for example, user identification information (for example, user ID (Identification)) for identifying a user.

The provider device 2 (message management device) is a device managed by the provider and is a device that manages a plurality of types of messages. The provider device 2 manages, for example, the exchange of chat messages between the user and the provider on the Internet and the distribution of the delivery message (for example, e-mail) input by the provider. The provider device 2 is, for example, a server. The provider device 2 has, for example, a display unit such as a liquid crystal display that displays information, and an operation unit such as a touch panel or a keyboard that accepts operations by the provider.

The message control server 3 (information processing device) is a computer that controls the transmission and reception of a plurality of types of messages performed between the user terminal 1 and the provider device 2. The message control server 3 may be referred to as a message delivery server that delivers messages or a message management server that manages message delivery. The message control server 3 performs wireless communication or wired communication with the user terminal 1 and the provider device 2.

The message control server 3 controls the user terminal 1 to display the delivery message requested by the provider device 2. Further, the message control server 3 controls for exchanging chat messages between the user terminal 1 and the provider device 2 on the Internet. Specifically, the message control server 3 establishes two-way communication for exchanging chat messages between the user terminal 1 and the provider device 2 on the Internet.

The outline of the process executed by the message delivery system S will be described below. In FIG. 1, an example in which the first provider device 2a exchanges a chat message with the user terminal 1 and the second provider device 2b requests delivery of the delivery message will be described. If a notification indicating that an e-mail is received is displayed on the user terminal 1 while a chat message is being exchanged between the user terminal 1 and the first provider device 2a, the user is annoyed. Can be felt. Therefore, in the message distribution system S, the distribution of the distribution message is controlled according to the communication state between the user terminal 1 and the first provider device 2a.

Specifically, first, the second provider device 2b transmits a delivery request including the delivery message input by the provider and the destination information to the message control server 3 ((1) in FIG. 1). The destination information is information for specifying the destination of the delivered message, and is, for example, a telephone number, user identification information, or the like. The destination information may be provider identification information for identifying the provider. For example, the provider device 2 manages the provider identification information in association with the list of the user's destinations, and specifies the list of the user's destinations associated with the provider identification information which is the destination information. To specify the destination of the delivered message.

When the message control server 3 acquires the delivery request from the second provider device 2b, the message control server 3 has the provider device 2 (the first provider device 2a and the second provider device 2b) and the user terminal 1 indicated by the destination information. The communication state between the two is specified ((2) in FIG. 1). Specifically, the message control server 3 specifies whether or not communication is performed between the user terminal 1 and the provider device 2 of any of the first provider device 2a and the second provider device 2b. do.

Then, the message control server 3 controls the delivery of the delivered message according to the specified communication state ((3) in FIG. 1). The message control server 3 delivers the delivery message to the user terminal 1 on condition that it is specified that the communication between the user terminal 1 and the provider device 2 is not performed. On the other hand, the message control server 3 delivers the delivery message to the user terminal 1 on condition that it is specified that the user terminal 1 and the first provider device 2a are in a communication state. Is prohibited.

By doing so, the message delivery system S can prevent the delivery message from being delivered while the chat message is being exchanged between the user and the provider. As a result, the message delivery system S can prevent the delivery message from being delivered at a timing when the user is likely to feel annoyed. As a result, the message delivery system S can reduce the psychological burden on the user that may occur due to the delivery of the delivery message.

[Configuration of message control server 3]
FIG. 2 is a diagram showing the configuration of the message control server 3. The message control server 3 has a communication unit 31, a storage unit 32, and a control unit 33. The control unit 33 includes a communication control unit 331, a reception unit 332, a specific unit 333, a determination unit 334, a distribution unit 335, and a notification unit 336.

The communication unit 31 is an interface for connecting to a network, and is configured to include, for example, a communication controller. The storage unit 32 is a storage medium such as a ROM (Read Only Memory), a RAM (Random Access Memory), and a hard disk. The storage unit 32 stores a program executed by the control unit 33. The storage unit 32 stores a communication management database that manages the communication status between the user terminal 1 and the provider device 2, and a setting management database that manages setting information for permitting delivery of the delivery message. There is.

FIG. 3 is a diagram showing an example of the configuration of the communication management database. In the example shown in FIG. 3, the communication management database stores the communication identification information, the user identification information, and the provider identification information in association with each other. The communication identification information is information (for example, a communication ID) for identifying the communication established between the user terminal 1 and the provider device 2. The provider identification information is information for identifying the provider (for example, the provider ID).

FIG. 4 is a diagram showing an example of the configuration of the setting management database. In the example shown in FIG. 4, the setting management database stores the destination of the user (either a telephone number or the user identification information) in association with the calling number (telephone number) of the provider. In the setting management database shown in FIG. 4, for each user's destination, the destination and the calling number of the provider are stored in association with each other, but the present invention is not limited to this. For example, the setting management database may store the calling number for each calling number of the provider in association with the destination of the user. Further, in the setting management database, the calling number of the provider is stored, but the present invention is not limited to this, and the e-mail address of the provider may be used.

Returning to FIG. 2, the control unit 33 is, for example, a CPU (Central Processing Unit). The control unit 33 functions as a communication control unit 331, a reception unit 332, a specific unit 333, a determination unit 334, a distribution unit 335, and a notification unit 336 by executing a program stored in the storage unit 32.

First, a method for the message distribution system S to control the exchange of chat messages between the user terminal 1 and the provider device 2 will be described. The communication control unit 331 establishes communication for exchanging chat messages between the user terminal 1 and the provider device 2 on the Internet.

For example, when the user terminal 1 accesses a Web page for exchanging chat messages between the user and the provider, the communication control unit 331 establishes communication for exchanging chat messages. .. When the communication is established, the communication control unit 331 generates the communication identification information, the generated communication identification information, the user identification information corresponding to the user terminal 1, and the provider identification information corresponding to the provider device 2. And store it in the communication management database.

When the exchange of the chat message between the user terminal 1 and the provider device 2 is completed on the Internet, the communication control unit 331 disconnects the established communication. When the exchange of chat messages is completed, for example, when the user terminal 1 closes a web page, when the user terminal 1 transitions to another web page, or when the last chat message is transmitted on the web page. This is the case when a predetermined time (for example, 10 minutes or the like) has elapsed since then. When the communication is disconnected, the communication control unit 331 deletes the record in which the communication identification information, the user identification information, and the provider identification information are stored in association with each other in the communication management database.

Subsequently, a method for the message delivery system S to display the delivery message on the user terminal 1 will be described. FIG. 5 is a schematic diagram for explaining a method for displaying a message on the user terminal 1 by the message delivery system S.

The provider device 2 inputs the first message (that is, the content of the message), which is a delivery message desired to be transmitted from the provider to the user, and the destination information indicating the destination corresponding to the user. accept. The destination information may include a plurality of destinations corresponding to a plurality of users. The destination is either a telephone number or a different type of destination than the telephone number. The type of destination different from the telephone number includes, for example, user identification information (user ID). Further, the destination different from the telephone number may include, for example, a combination of user identification information and application identification information (application ID) for identifying an application for displaying a message.

The first message includes the kind of content that can be transmitted by the first message protocol. The content included in the first message is, for example, a character string less than or equal to the number of characters that can be transmitted by the first message protocol, a display mode (size, color, etc.) of the character string, an image, a sound, and an input method (virtual). Buttons, etc.) and at least one of them. In this embodiment, the first message protocol is RCS. The first message protocol may be another message protocol.

The provider device 2 transmits a delivery request including the first message input by the provider and the destination information for specifying the destination of the delivery message. The provider device 2 transmits a delivery request to the message control server 3 by, for example, the POST method of HTTP (Hypertext Transfer Protocol). Then, in the message control server 3, the reception unit 332 receives the delivery request including the delivery message and the destination information for specifying the destination of the delivery message from the provider device 2.

The identification unit 333 specifies the communication state between the provider device 2 and the user terminal 1 of the destination of the delivery message specified by the destination information. The identification unit 333 specifies the communication state based on, for example, whether or not the user identification information corresponding to the user terminal 1 is stored in the communication management database. When the user identification information corresponding to the user terminal 1 is stored in the communication management database, the identification unit 333 identifies that the user terminal 1 and the provider device 2 are communicating with each other. do.

On the other hand, when the user identification information corresponding to the user terminal 1 is not stored in the communication management database, the identification unit 333 is in a state of not communicating between the user terminal 1 and the provider device 2. To identify. When the specifying unit 333 specifies that the communication between the user terminal 1 and the provider device 2 is not performed, the identification unit 333 communicates between the user terminal 1 and the provider device 2 at predetermined intervals. The process of specifying the communication state between the user terminal 1 and the provider device 2 may be executed until it is specified that the state is in the state of being set.

The distribution unit 335 distributes a distribution message according to the communication state between the user terminal 1 specified by the specific unit 333 and the provider device 2. Specifically, the distribution unit 335 specifies that the specific unit 333 is not in a state of communication between the user terminal 1 and the provider device 2, and the distribution unit 335 is the destination user terminal of the distribution message. Deliver the delivery message to 1.

On the other hand, the distribution unit 335 sends the distribution message to the destination user terminal 1 on condition that the specific unit 333 is in a state of being communicated between the user terminal 1 and the provider device 2. Prohibit delivery of delivery messages. After prohibiting the distribution of the distribution message to the user terminal 1, the distribution unit 335 distributes the distribution message to the destination user terminal 1 at the timing when it is specified that the specific unit 333 is not in a communication state. You may deliver the message.

The distribution unit 335 determines whether or not the provider of the provider device 2 communicating with the user terminal 1 and the provider of the provider device 2 for which the reception unit 332 has received the distribution request are the same. , You may control the delivery of the delivery message. The distribution unit 335 has a distribution message on condition that the provider of the provider device 2 communicating with the user terminal 1 and the provider of the provider device 2 for which the reception unit 332 has received the distribution request are not the same. The delivery message is delivered to the user terminal 1 of the destination. On the other hand, the distribution unit 335 is provided on the condition that the provider of the provider device 2 communicating with the user terminal 1 and the provider of the provider device 2 for which the reception unit 332 has received the distribution request are the same. The delivery of the delivery message to the user terminal 1 to which the delivery message is addressed is prohibited.

When the distribution unit 335 specifies that the specific unit 333 is in a state of being communicated between the user terminal 1 and the provider device 2, the distribution unit 335 may display a distribution message on the Web page. The distribution unit 335 further functions as a generation unit for generating a Web page including a first message which is a distribution message received by the reception unit 332. Specifically, when the distribution unit 335 specifies that the specific unit 333 is in a state of being communicated between the user terminal 1 and the provider device 2, the user and the provider chat with each other. The Web page with which the message is exchanged is updated to the Web page including the first message.

FIG. 6 is a schematic diagram for explaining a method in which the user terminal 1 displays a Web page including the first message. In the example of the upper figure of FIG. 6, the Web browser screen X for exchanging chat messages between the user and the provider is displayed. The Web browser screen X includes, for example, a display area X1 for displaying a chat message and a number X2 for which the first message has been delivered. When the distribution unit 335 identifies that the specific unit 333 is in a state of being communicated between the user terminal 1 and the provider device 2, the distribution unit 335 updates the number X2 displayed on the Web browser screen X. When the user presses the number X2 of the first message delivered on the Web browser screen X, the Web browser screen Y shown in the lower figure of FIG. 6 is displayed.

In the example of the lower figure of FIG. 6, the user terminal 1 displays a Web browser screen Y for displaying a Web page. The Web browser screen Y includes, for example, the first message Y1. In this way, even when the message control server 3 is in a state of being communicated between the user terminal 1 and the provider device 2, the message control server 3 is distributed on the user terminal 1 by displaying the distribution message on the Web page. The delivery message can be delivered while suppressing the notification indicating that the message has been received.

The distribution unit 335 provides, among the destinations of the distribution message specified by the destination information, when the specific unit 333 specifies that the communication between the user terminal 1 and the provider device 2 is not performed. The delivery message may be delivered to the destination of the delivery message for which the delivery permission of the delivery message is set. Specifically, among the destinations of the delivery message specified by the destination information, the delivery unit 335 associates the destination of the delivery message with the transmission number of the provider who received the delivery request by the reception unit 332 in the setting management database. The delivery message is delivered to the destination of the delivery message stored in the database.

More specifically, first, the specific unit 333 specifies whether the destination of the delivery message received by the reception unit 332 indicates a telephone number or a destination of a delivery message of a type different from the telephone number. .. The determination unit 334 is a type specified by the specific unit 333 based on whether or not the destination of the user of the type specified by the specific unit 333 and the calling number of the provider are stored in association with each other in the setting management database. It is determined whether or not the permission for delivery of the delivery message from the provider is set for the destination of the delivery message of. Then, the delivery unit 335 specifies that the destination of the delivery message received by the reception unit 332 is a telephone number, and the delivery message from the provider is addressed to the destination of the delivery message of the type specified by the specific unit 333. The first message is delivered to the telephone number by the first message protocol on condition that it is determined that the permission for delivery is set.

On the other hand, the delivery unit 335 is specified that the destination of the delivery message received by the reception unit 332 indicates the destination of the delivery message of a type different from the telephone number, and the destination of the delivery message of the type specified by the specific unit 333 is On the other hand, on condition that it is determined that the permission to deliver the delivery message from the provider is set, the notification information indicating that the Web page has been generated or updated is sent to a delivery destination different from the telephone number. Notify the corresponding application.

The distribution unit 335 is the user terminal 1 when the destination of the delivery message received by the reception unit 332 is specified to indicate the user identification information, or when the destination of the delivery message received by the reception unit 332 indicates a telephone number. Generates a Web page containing the first message when it is specified that does not correspond to the first message protocol.

The distribution unit 335 generates a Web page by, for example, converting the first message received by the reception unit 332 according to a predetermined rule. The distribution unit 335 has already generated a Web page containing one or more messages transmitted / received between the provider who is the sender of the first message and the user who is the destination of the first message. If so, the Web page may be updated by adding the first message received by the reception unit 332 to the Web page.

The display mode of the first message included in the Web page generated by the distribution unit 335 is a display mode imitating the display mode when the user terminal 1 displays the first message received by the first message protocol. As a result, the message delivery system S allows the provider to display the Web page including the first message on the user terminal 1 even when the user terminal 1 does not support the first message protocol. The content of the intended first message can be provided to the user.

The distribution unit 335 associates the generated Web page with the page identification information for identifying the Web page, and stores the generated Web page in a storage unit accessible to the user terminal 1. The distribution unit 335 stores, for example, the generated Web page in the storage unit 32 of the message control server 3 or the storage unit of another server. The page identification information is, for example, a URL representing a location on the Internet. The page identification information may be other identification information that enables the user terminal 1 to acquire the Web page.

The page identification information may include, for example, token information associated with a combination of a provider who is a source of the first message and a user who is a destination of the first message. In this case, the distribution unit 335 generates token information (for example, a randomly generated character string) associated with the combination of the provider and the user, and sends and receives between the provider and the user. It is stored in the storage unit 32 of the message control server 3 or the storage unit of another server in association with the Web page containing the one or more messages.

The distribution unit 335 switches a method for displaying a message on the user terminal 1 based on whether or not the user terminal 1 supports the first message protocol and the type of the destination indicated by the destination information. The distribution unit 335 determines (1) to send the first message by the first message protocol, (2) to send the second message by the second message protocol, and (3) to send the notification information to the application. By either of them, the first message input by the provider is displayed on the user terminal 1.

First, the distribution unit 335 receives the first message protocol by the reception unit 332 on the condition that the user terminal 1 is specified by the specific unit 333 to support the first message protocol. Send a message to the user terminal 1. Specifically, first, the specific unit 333 determines whether or not the user terminal 1 corresponding to the destination of the delivery message received by the reception unit 332 supports the first message protocol for receiving the first message. To identify. Then, the distribution unit 335 transmits the first message to the telephone number by the first message protocol on condition that the user terminal 1 is specified to correspond to the first message protocol.

The distribution unit 335 transmits, for example, the first message to the telephone number indicated by the destination information by the first message protocol. The user terminal 1 receives the first message transmitted by the message control server 3 by the first message protocol and displays it on the display unit.

FIG. 7 is a schematic diagram for explaining a method in which the user terminal 1 displays the first message. In the example of FIG. 7, the user terminal 1 displays the RCS screen A for displaying the message transmitted / received by the RCS which is the first message protocol. The RCS screen A is displayed, for example, by a messaging application executed by the user terminal 1. The RCS screen A includes, for example, a first message A1 and an input area A2 for accepting input of a message by a user. The user inputs a message to be returned to the provider in the input area A2. The user terminal 1 transmits the message input to the input area A2 to the provider device 2 which is the source of the first message A1 by the first message protocol.

In this way, the message delivery system S causes the user terminal 1 corresponding to the first message protocol to display the first message input by the provider as it is, and further sends a reply from the user to the provider. It can be accepted by one message protocol.

The message control server 3 may notify the provider device 2 of the delivery result of the delivery message. Specifically, when the destination user terminal 1 receives the delivery message delivered by the delivery unit 335, the notification unit 336 notifies the provider device 2 of information indicating that the delivery of the delivery message is successful. On the other hand, when the destination user terminal 1 does not receive the delivery message delivered by the delivery unit 335, the notification unit 336 notifies the provider device 2 of information indicating that the delivery of the delivery message has not been successful. ..

The provider device 2 acquires the delivery result (information indicating whether or not the delivery of the delivery message is successful) in which the message control server 3 delivers the delivery message based on the delivery request. By doing so, the message control server 3 can make the provider recognize whether or not the delivered message has been delivered.

Secondly, when the distribution unit 335 specifies that the specific unit 333 is not in a communication state, the user terminal 1 does not support the first message protocol and the distribution message indicated by the destination information. The second message including the page identification information for identifying the generated Web page by the second message protocol is sent to the destination of the delivery message on condition that the destination is specified by the specific unit 333 as a telephone number. Deliver to a certain phone number. In this embodiment, the second message protocol is SMS. The second message protocol may be another message protocol.

The types of content that can be transmitted by the first message protocol are larger than the types of content that can be transmitted by the second message protocol. Further, the number of characters of the message that can be transmitted by the first message protocol is larger than the number of characters of the message that can be transmitted by the second message protocol. Therefore, since the second message protocol cannot transmit all of the first message, the message control server 3 uses the second message protocol to identify the page for accessing the Web page including the first message, not the first message itself. Send information. As a result, the message control server 3 can display the first message on the user terminal 1.

The distribution unit 335 may transmit the second message on condition that the provider who is the sender of the first message permits the transmission of the second message. In this case, in addition to accepting the input of the first message from the provider, the provider device 2 accepts the specification of whether or not to allow the transmission of the second message when the first message cannot be transmitted. In the message control server 3, the distribution unit 335 is specified to allow the transmission of the second message in the provider device 2, and the identification unit 333 has specified that the destination indicated by the destination information is a telephone number. As a condition, the second message is sent. As a result, the message delivery system S can send the second message when the first message cannot be sent, according to the wishes of the provider.

The user terminal 1 receives the second message transmitted by the message control server 3 by the second message protocol and displays it on the display unit. FIG. 8 is a schematic diagram for explaining a method in which the user terminal 1 displays a Web page including the first message based on the second message. In the example of the upper figure of FIG. 8, the user terminal 1 displays the SMS screen B for displaying the message transmitted / received by the SMS which is the second message protocol. The SMS screen B includes, for example, the page identification information B1 included in the second message. The page identification information B1 includes token information B2 associated with a combination of a provider who is a source of the first message and a user who is a destination of the first message.

The user terminal 1 accesses the message control server 3 or other server that stores the Web page by using the selected page identification information B1 in response to the selection of the page identification information B1 by the user. do. The message control server 3 or another server identifies the Web page including the first message transmitted from the provider corresponding to the token information B2 included in the selected page identification information B1 to the user, and sets the user terminal 1 to the Web page. Send. The user terminal 1 receives a Web page from the message control server 3 or another server and displays it on the display unit.

The token information B2 may be different for each transmission of the second message. In this case, the message control server 3 or another server provides a plurality of token information B2 associated with the combination of the provider and the user, which are different for each transmission of the second message, between the provider and the user. It is stored in association with one Web page containing one or more messages sent and received between them. As a result, the message delivery system S is the same Web even if the user terminal 1 accesses the message control server 3 or another server using any token information associated with a specific provider and user combination. The page can be displayed on the user terminal 1.

The expiration date may be set in advance in the token information B2. In this case, the message control server 3 or another server stores a predetermined expiration date (for example, 24 hours from the transmission date and time of the second message) in association with the token information. The message control server 3 or another server displays a Web page including the first message transmitted from the provider corresponding to the token information B2 included in the selected page identification information B1 to the user, and the current date and time is the token information B2. It is transmitted to the user terminal 1 on condition that it is within the expiration date set in. As a result, the message delivery system S can suppress the situation where the Web page including the first message is viewed by the third party by the third party hitting the token information B2 or the like, and can improve the security.

In the example of the lower figure of FIG. 8, the user terminal 1 displays the Web browser screen C for displaying the Web page. The Web browser screen C includes, for example, a first message C1 and an input area C2 for receiving an input of a message by a user. Since the second message protocol such as SMS can be used even if the user terminal 1 is not set to use the first message protocol, the user terminal 1 has a higher probability of sending a message than the first message protocol. Can be reached. Therefore, even if the user terminal 1 does not support the first message protocol, the message delivery system S uses the second message protocol to transfer the Web page including the first message to the user terminal 1. It can be displayed.

The Web page displayed by the Web browser screen C may include information indicating a messaging application for receiving the first message by the first message protocol in the user terminal 1. The information indicating the messaging application is, for example, a link for installing the messaging application on the user terminal 1. As a result, the message delivery system S can guide the user of the user terminal 1 who does not support the first message protocol to make settings for using the first message protocol.

The user inputs the third message to be returned to the provider in the input area C2. The user terminal 1 transmits the third message input to the input area C2 to the message control server 3. In the message control server 3, the reception unit 332 receives the third message from the user terminal 1. The distribution unit 335 transmits the third message received by the reception unit 332 to the provider device 2 which is the transmission source of the first message C1 by the first message protocol. Here, the distribution unit 335 may convert the third message received by the reception unit 332 into a message that can be transmitted by the first message protocol according to a predetermined rule, and then transmit the message.

In this way, even when the user terminal 1 does not support the first message protocol, the message control server 3 relays the messages transmitted and received between the provider device 2 and the user terminal 1. As a result, the provider device 2 can send and receive messages to and from the user terminal 1 using the first message protocol.

The distribution unit 335 may change the message protocol for transmitting the message according to the reception state of the message of the user terminal 1. Specifically, if the user terminal 1 does not receive the first message after transmitting the first message to the telephone number by the first message protocol, the distribution unit 335 uses the second message protocol to obtain the first message. 2 Send a message to the phone number. When the user terminal 1 does not receive the first message, for example, when the transmission of the first message fails, or when the notification that the first message cannot be received is obtained from the user terminal 1. ..

More specifically, the distribution unit 335 includes the first message when the user terminal 1 does not receive the first message after transmitting the first message to the telephone number by the first message protocol. Web page. Then, the distribution unit 335 transmits the second message to the telephone number by the second message protocol. By doing so, the message control server 3 can reduce the occurrence of a situation in which the user cannot view the first message.

Thirdly, when the distribution unit 335 specifies that the specific unit 333 is not in a communication state, the user terminal 1 does not support the first message protocol, and the destination information is a telephone number. Notifies the application corresponding to the destination different from the telephone number of the notification information indicating that the Web page has been generated or updated, on condition that it is determined to indicate a different type of destination.

The application to which the notification information is notified includes, for example, a predetermined function for a user to make a reservation, inquiry, shopping, etc. to an entity such as a company, an organization, or a store (that is, the above-mentioned provider). It is application software having a function of displaying a message received by a user from the subject. User identification information for identifying a user who uses the application is preset in the application. The application acquires and displays a Web page including the first message transmitted for the set user identification information from the message control server 3 or another server.

Destinations of a different type than telephone numbers include, for example, user identification information. For example, the distribution unit 335 registers the notification information together with the destination user identification information in the server that manages the notification to the user terminal 1, so that the server corresponds to the user identification information. Notify notification information to the application running above.

The types of content that can be transmitted by the first message protocol are larger than the types of content that can be transmitted by notification to the application. Further, the number of characters of the message that can be transmitted by the first message protocol is larger than the number of characters of the message that can be transmitted by the notification to the application. Therefore, since the notification to the application cannot send all of the first message, the message control server 3 indicates that the notification to the application has generated or updated the Web page including the first message, not the first message itself. Send notification information. As a result, the message control server 3 can display the first message on the user terminal 1.

The distribution unit 335 may notify the notification information on condition that the provider who is the sender of the first message permits the notification of the notification information. In this case, in addition to accepting the input of the first message from the provider, the provider device 2 accepts the specification of whether or not to allow the notification of the notification information when the first message cannot be transmitted. In the message control server 3, the distribution unit 335 is specified to allow the notification of the notification information in the provider device 2, and it is specified by the specific unit 333 that the destination information indicates a destination of a type different from the telephone number. Notify the notification information on condition that. As a result, the message delivery system S can notify the notification information when the first message cannot be transmitted, according to the wishes of the provider.

The user terminal 1 displays on the display unit information indicating that the notification information has been notified from the message control server 3 in the application to which the notification information is notified. FIG. 9 is a schematic diagram for explaining a method in which the user terminal 1 displays a Web page including the first message based on the notification information. In the example of the upper figure of FIG. 9, the user terminal 1 displays the first application screen D displayed by the application. The first application screen D includes, for example, the number D1 in which the notification information has been notified as the information indicating that the notification information has been notified.

The user terminal 1 is a message control server that stores a Web page using the user identification information set in the application in response to a predetermined operation performed by the user on the first application screen D. Access 3 or other servers. The message control server 3 or another server identifies a Web page including the first message transmitted to the user corresponding to the user identification information set in the application, and transmits the Web page to the user terminal 1. The user terminal 1 receives a Web page from the message control server 3 or another server and displays it in the application.

In the example of the lower figure of FIG. 9, the user terminal 1 displays the second application screen E for displaying the Web page in the application. The second application screen E includes, for example, a first message E1 and an input area E2 for accepting input of a message by a user. As a result, even if the user terminal 1 does not support the first message protocol, the message delivery system S notifies the application corresponding to the destination to display the Web page including the first message. It can be displayed on the user terminal 1.

The Web page displayed by the second application screen E may include information indicating a messaging application for receiving the first message by the first message protocol in the user terminal 1. The information indicating the messaging application is, for example, a link for installing the messaging application on the user terminal 1. As a result, the message delivery system S can guide the user of the user terminal 1 who does not support the first message protocol to make settings for using the first message protocol.

The message included in the Web page may be different for each application. In this case, the type of destination different from the telephone number includes, for example, a combination of user identification information and application identification information. The distribution unit 335 notifies the application corresponding to the application identification information included in the destination, in which the user identification information included in the destination is set, the notification information indicating that the Web page has been generated or updated.

The user terminal 1 displays on the display unit information indicating that the notification information has been notified from the message control server 3 in the application to which the notification information is notified. The user terminal 1 uses the user identification information set in the application and the application identification information for identifying the application in response to the predetermined operation performed by the user, and uses the Web page. Access the message control server 3 or other server that stores the above.

The message control server 3 or another server identifies a Web page including a first message addressed to the user identification information set in the application and the application identification information of the application, and transmits the Web page to the user terminal 1. The user terminal 1 receives a Web page from the message control server 3 or another server and displays it in the application. Thereby, the message delivery system S can manage the message sent by the provider to the user for each application for displaying the message.

The user inputs the third message to be returned to the provider in the input area E2. The user terminal 1 transmits the third message input to the input area E2 to the message control server 3. In the message control server 3, the reception unit 332 receives the third message from the user terminal 1. The distribution unit 335 transmits the third message received by the reception unit 332 to the provider device 2 which is the transmission source of the first message E1 by the first message protocol. Here, the distribution unit 335 may convert the third message received by the reception unit 332 into a message that can be transmitted by the first message protocol according to a predetermined rule, and then transmit the message.

In this way, even when the user terminal 1 does not support the first message protocol, the message control server 3 relays the messages transmitted and received between the provider device 2 and the user terminal 1. As a result, the provider device 2 can send and receive messages to and from the user terminal 1 using the first message protocol.

The distribution unit 335 may control the notification of the notification information to the application depending on whether the distribution message is important or not. Specifically, first, the reception unit 332 receives a delivery request including further message attributes. The message attribute is information indicating whether or not the delivered message is important, and is set by the provider. Then, the delivery unit 335 sends the notification information to the application when the message attribute indicates that the delivery message is important when the destination of the delivery message indicates the destination of the delivery message of a type different from the telephone number. Notice.

On the other hand, the delivery unit 335 notifies the application of the notification information when the message attribute indicates that the delivery message is not important when the destination of the delivery message indicates the destination of the delivery message of a type different from the telephone number. restrict. Specifically, after the delivery unit 335 generates or updates the Web page including the first message, the delivery message destination indicates the destination of the delivery message of a type different from the telephone number, and the delivery message is important. Prohibits notification of notification information to the application if the message attribute indicates that it is not. By doing so, the message control server 3 can reduce the frequency of notifying the application of the notification information.

[Processing of message control server 3]
Subsequently, the processing flow of the message control server 3 will be described. FIG. 10 is a flowchart showing a processing flow of the message control server 3. First, the reception unit 332 receives a delivery request including a delivery message and destination information from the provider device 2 (S1).

The identification unit 333 specifies the communication state between the provider device 2 and the user terminal 1 of the destination of the delivery message specified by the destination information (S2). The distribution unit 335 determines whether or not the communication state specified by the specific unit 333 indicates that communication is in progress (S3).

When the distribution unit 335 determines that the communication state specified by the specific unit 333 indicates that communication is in progress (YES in S3), the distribution unit 335 returns the process to S2. On the other hand, when the distribution unit 335 determines that the communication state specified by the specific unit 333 is not in communication (NO in S3), the distribution unit 335 distributes the distribution message to the user terminal 1 which is the destination of the distribution message. (S4).

[Effects in this embodiment]
As described above, the message control server 3 delivers the delivery message to the user terminal 1 on condition that the communication between the user terminal 1 and the provider device 2 is not performed, and the message control server 3 delivers the delivery message to the user terminal 1. The delivery of the delivery message to the user terminal 1 is prohibited on condition that the communication between the and the provider device 2 is performed. By doing so, the message control server 3 can prevent the delivery message from being delivered while the chat message is being exchanged between the user and the provider. As a result, the message control server 3 can prevent the delivery message from being delivered at a timing when the user is likely to feel annoyed. Further, the message control server 3 delivers the delivered message on the condition that the delivered message is important, in addition to the condition of the communication state between the user terminal 1 and the provider device 2. , The delivery frequency of the delivery message can be reduced. As a result, the message control server 3 can reduce the psychological burden on the user that may occur due to the delivery of the delivered message.

It should be noted that the present invention makes it possible to contribute to Goal 9 "Let's lay the foundation for industry and technological innovation" of the Sustainable Development Goals (SDGs) led by the United Nations.

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes can be made within the scope of the gist. be. For example, all or part of the device can be functionally or physically distributed / integrated in any unit. Also included in the embodiments of the present invention are new embodiments resulting from any combination of the plurality of embodiments. The effect of the new embodiment produced by the combination has the effect of the original embodiment together.

1 User terminal 2 Provider device 3 Message control server 31 Communication unit 32 Storage unit 33 Control unit 331 Communication control unit 332 Reception unit 333 Specific unit 334 Judgment unit 335 Distribution unit 336 Notification unit S Message distribution system

Claims (9)

A reception unit that receives a delivery request including a delivery message and destination information for specifying the destination of the delivery message from a message management device that manages a plurality of types of messages.
A specific unit that specifies the communication state between the message management device and the destination communication terminal, and
The delivery message is delivered to the destination communication terminal on the condition that it is specified that the specific unit is not in a communication state, and it is specified that the specific unit is in a communication state. As a distribution unit that prohibits distribution of the distribution message to the communication terminal of the destination,
Information processing device with. When the distribution unit identifies that the specific unit is in a communication state, the distribution unit sends the distribution message to a Web page on which a message is exchanged between the message management device and the destination communication terminal. To display,
The information processing apparatus according to claim 1. When the distribution unit identifies that the specific unit is not in a communication state, the Web page including the first message, which is the distribution message, provided that the destination of the distribution message is a telephone number. A second message containing page identification information for identifying is delivered to the telephone number, provided that the destination of the delivery message indicates a destination of the delivery message of a type different from the telephone number. Notifies the notification information indicating that the Web page has been generated or updated to the application corresponding to the destination of the delivery message of a type different from the telephone number.
The information processing apparatus according to claim 1 or 2. The reception unit receives the delivery request including further message attributes indicating whether or not the delivery message is important.
The delivery unit provides the notification information when the message attribute indicates that the delivery message is important when the destination of the delivery message indicates the destination of the delivery message of a type different from the telephone number. Notifying the application and prohibiting the notification of the notification information to the application when the message attribute indicates that the delivered message is not important.
The information processing apparatus according to claim 3. When the destination communication terminal receives the delivery message delivered by the delivery unit, the message management device is notified of information indicating that the delivery of the delivery message is successful, and the delivery message delivered by the delivery unit. Further has a notification unit for notifying the message management device of information indicating that the delivery of the delivery message is not successful when the communication terminal of the destination does not receive the message.
The information processing apparatus according to any one of claims 1 to 4. Computer runs,
A step of receiving a delivery request including a delivery message and destination information for identifying the destination of the delivery message from a message management device that manages a plurality of types of messages.
A step of specifying a communication state between the message management device and the destination communication terminal, and
A step of delivering the delivery message to the destination communication terminal on condition that it is specified that the communication is not performed, and
A step of prohibiting the delivery of the delivery message to the destination communication terminal on condition that it is specified that the communication is in progress, and
Information processing method with. Computer,
A reception unit that receives a delivery request including a delivery message and destination information for specifying the destination of the delivery message from a message management device that manages a plurality of types of messages.
The delivery to the destination communication terminal on condition that the specific unit that specifies the communication state between the message management device and the destination communication terminal and the specific unit are specified to be in a non-communication state. A distribution unit that distributes a message and prohibits distribution of the distribution message to the destination communication terminal on condition that it is specified that the specific unit is in a communication state.
A program to function as. A message management device that manages a plurality of types of messages, and an information processing device according to any one of claims 1 to 5.
Information processing system. The message management device transmits a delivery request including a delivery message and destination information for specifying a destination of the delivery message to the information processing device, and the information processing device causes the delivery message based on the delivery request. Get the delivery result of the delivery,
The information processing system according to claim 8.

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