JP6321871B1 - Information processing apparatus, information processing method, and information processing program - Google Patents

Abstract

A service for a seller is improved. An information processing apparatus according to the present application includes a payment acceptance unit, a cancellation application acceptance unit, and a refund unit. The payment accepting unit accepts payment for the product price from the purchaser of the product. The cancellation application accepting unit accepts a cancellation application for a merchandise sales transaction from the merchandise seller until the predetermined period elapses after the payment accepting unit accepts payment for the merchandise price. The refund unit refunds the purchase price to the purchaser when the cancellation application reception unit receives a cancellation application for the sales transaction. [Selection] Figure 1

Description

  The present invention relates to an information processing apparatus, an information processing method, and an information processing program.

  Conventionally, a technology for providing a third-party deposit service (escrow) service that secures the safety of a transaction by mediating a reliable third party between a seller and a purchaser during a commercial transaction is known. . Specifically, in a payment system in an Internet auction, the winning bidder of the auction transfers the product price to the auction account, and an input operation to the effect that the winning bidder accepts the product results in the financial institution of the exhibitor from the auction account. A technique for providing a service in which a product price is transferred to an account has been proposed.

JP 2003-30451 A

  However, the above-described conventional technology does not always improve the service to the seller. Specifically, in the above prior art, the successful bidder of the auction transfers the product price to the auction account, and an input operation to the effect that the successful bidder accepts the product results in the account of the seller's financial institution from the auction account. It only provides a service in which the product price is transferred, and does not necessarily improve the service to the seller.

  The present application has been made in view of the above, and an object thereof is to provide an information processing apparatus, an information processing method, and an information processing program capable of improving a service to a seller.

  The information processing apparatus according to the present application includes a payment accepting unit that accepts payment for a product price from a purchaser of the product, and the product until the predetermined period elapses after the payment accepting unit accepts payment for the product price. A cancellation application reception unit that receives a cancellation application for the sales transaction of the product from a seller of the product, and a refund unit that refunds the price of the product to the purchaser when the cancellation application reception unit receives the cancellation application for the sales transaction It is characterized by that.

  According to one aspect of the embodiment, there is an effect that the service to the seller can be improved.

FIG. 1 is a diagram illustrating an example of information processing according to the embodiment. FIG. 2 is a diagram illustrating a configuration example of the information processing apparatus according to the embodiment. FIG. 3 is a diagram illustrating an example of a transaction information storage unit according to the embodiment. FIG. 4 is a diagram illustrating an example of a transaction service screen according to the embodiment. FIG. 5 is a flowchart illustrating an information processing procedure according to the embodiment. FIG. 6 is a hardware configuration diagram illustrating an example of a computer that implements the functions of the information processing apparatus.

  Hereinafter, an information processing apparatus, an information processing method, and an information processing program according to the present application (hereinafter referred to as “embodiment”) will be described in detail with reference to the drawings. Note that the information processing apparatus, the information processing method, and the information processing program according to the present application are not limited by this embodiment. In the following embodiments, the same portions are denoted by the same reference numerals, and redundant description is omitted.

[1. Example of information processing)
First, an example of information processing according to the embodiment will be described with reference to FIG. FIG. 1 is a diagram illustrating an example of information processing according to the embodiment. In FIG. 1, the information processing apparatus 100 accepts payment for a product price from a successful bidder of an auction who is a purchaser of the product, and the seller of the product until the predetermined period elapses after receiving the payment for the product price The example which receives the cancellation application of the sales transaction of goods from the exhibitor of auction which is is shown. Then, when the information processing apparatus 100 accepts a cancellation application for a sales transaction, an example is shown in which the product price is paid back to the successful bidder of the auction who is the purchaser of the product.

  As illustrated in FIG. 1, the information processing system 1 includes a terminal device 10, a terminal device 20, and an information processing device 100. The terminal device 10, the terminal device 20, and the information processing device 100 are connected to be communicable by wire or wireless via a predetermined communication network (not shown). In addition, the information processing system 1 illustrated in FIG. 1 may include a plurality of terminal devices 10, a plurality of terminal devices 20, and a plurality of information processing devices 100.

  The terminal device 10 is an information processing device used by the user U11. The terminal device 20 is an information processing device used by the user U21. The terminal device 10 and the terminal device 20 are realized by, for example, a smartphone, a tablet terminal, a notebook PC (Personal Computer), a desktop PC, a mobile phone, a PDA (Personal Digital Assistant), or the like. In the example shown in FIG. 1, the case where the terminal device 10 and the terminal device 20 are smartphones is shown. Note that the terminal device 10 and the terminal device 20 display information related to the auction service and the escrow service provided by the information processing device 100 by a browser or an application.

  The information processing apparatus 100 is an information processing apparatus that provides an auction service and an escrow service that are used via the Internet. Note that the escrow service is a service that manages the payment of the product price between the seller who uses the auction service and the successful bidder, and is a part of the auction service.

  Hereinafter, an example of information processing will be described with reference to FIG. In the example illustrated in FIG. 1, the information processing apparatus 100 accepts an item for sale (step S <b> 1).

  Subsequently, the information processing apparatus 100 accepts a bid for the exhibited product (step S2). It is assumed that a bid is made according to the above-described exhibition method and a product is awarded.

  Subsequently, when the exhibited product is sold, the information processing apparatus 100 notifies the seller and the successful bidder of the successful bid for the product (step S3).

  Subsequently, the information processing apparatus 100 accepts payment for the product price from the successful bidder notified of the successful bid for the product (step S4).

  Subsequently, the information processing apparatus 100 receives a delivery request for a transaction page of the auction service from the seller who has been notified of the successful bid of the product when the seller who has been notified of the successful bid of the product confirms the progress information of the transaction. (Step S5).

  Subsequently, the information processing apparatus 100 cancels if it is before the commodity arrives at the winning bidder after the payment for the commodity price is received and before a predetermined period has elapsed after the payment for the commodity price is accepted. The transaction page including the application link is distributed to the seller (step S6).

  Subsequently, the information processing apparatus 100 accepts a sales transaction cancellation application from the seller who has received the transaction page including the cancellation application link (step S7). For example, an exhibitor applies for cancellation of a sales transaction due to unavoidable circumstances such as destroying an item for sale. Alternatively, the exhibitor applies for cancellation of the sales transaction due to circumstances such as a request for cancellation of the sales transaction from the successful bidder who paid the commodity price.

  Subsequently, the information processing apparatus 100 notifies the successful bidder that the seller has applied for cancellation of the sales transaction (step S8).

  Subsequently, the information processing apparatus 100 returns the product price to the successful bidder (step S9).

  As described above, the information processing apparatus 100 accepts the payment of the product price from the successful bidder of the auction that is the purchaser of the product, and sells the product until the predetermined period elapses after the payment of the product price is accepted. An application for canceling a product sales transaction is accepted from an auction exhibitor. When the information processing apparatus 100 accepts the application for canceling the sales transaction, the information processing apparatus 100 refunds the product price to the successful bidder of the auction who is the purchaser of the product.

  In this manner, the information processing apparatus 100 accepts an application for canceling a product sales transaction from an exhibitor and refunds the product price to the successful bidder, thereby canceling the product sales transaction in the escrow transaction and refunding the product price. It is possible to save the time and effort for the successful bidder to exchange directly by e-mail. Specifically, the information processing apparatus 100 can save the trouble of directly exchanging between the exhibitor and the successful bidder in order to confirm the refund destination account for the product price. Further, the information processing apparatus 100 can save time and labor for determining which of the seller and the successful bidder bears the transfer fee to the refund destination account for the product price. That is, the information processing apparatus 100 can save the trouble of directly exchanging between the exhibitor and the successful bidder in order to determine which bears the transfer fee to the refund destination account for the product price. In addition, the information processing apparatus 100 accepts an application for canceling a sales transaction for a product only after the payment for the product price is received and before a predetermined period elapses, for example, after the product arrives at the successful bidder. Can avoid troubles such as canceling sales transactions. Thereby, the information processing apparatus 100 can prompt the inter-party solution in the escrow transaction. That is, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction. Therefore, the information processing apparatus 100 can improve the service to the exhibitor. Further, the information processing apparatus 100 can improve service to the successful bidder.

[2. Configuration of information processing apparatus]
Next, the configuration of the information processing apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 2 is a diagram illustrating a configuration example of the information processing apparatus 100 according to the embodiment. As illustrated in FIG. 2, the information processing apparatus 100 includes a communication unit 110, a storage unit 120, and a control unit 130. The information processing apparatus 100 includes an input unit (for example, a keyboard and a mouse) that receives various operations from an administrator of the information processing apparatus 100 and a display unit (for example, a liquid crystal display) for displaying various types of information. You may have.

(Communication unit 110)
The communication unit 110 is realized by, for example, a NIC (Network Interface Card). The communication unit 110 is wired or wirelessly connected via a predetermined communication network (not shown), and transmits and receives information between the terminal device 10 and the terminal device 20.

(Storage unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory device such as a RAM (Random Access Memory) or a flash memory, or a storage device such as a hard disk or an optical disk. As shown in FIG. 2, the storage unit 120 includes a transaction information storage unit 121.

(Transaction information storage unit 121)
The transaction information storage unit 121 stores various information related to sales transactions. FIG. 3 shows an example of the transaction information storage unit 121 according to the embodiment. Specifically, FIG. 3 shows an example of the transaction information storage unit 121. In the example illustrated in FIG. 3, the transaction information storage unit 121 includes “transaction ID”, “date”, “exhibitor ID”, “successful bidder ID”, “price payment status”, “product arrival status”, “price payment”. “Elapsed date from date” and “Cancellation request”.

  “Transaction ID” indicates identification information for identifying an auction transaction.

  “Date” indicates the date on which the auction was successful.

  “Exhibitor ID” indicates identification information for identifying an auction exhibitor. In the example shown in FIG. 3, the seller identified by the seller ID “U11” corresponds to the seller U11 shown in the example of FIG.

  “Successful bidder ID” indicates identification information for identifying the successful bidder of the auction. In the example shown in FIG. 3, the winning bidder identified by the winning bidder ID “U21” corresponds to the winning bidder U21 shown in the example of FIG.

  “Price payment status” indicates whether or not the information processing apparatus 100 has accepted payment of a product price from the successful bidder of the auction. In the example shown in FIG. 3, the case where the payment of the commodity price is accepted from the successful bidder of the auction is indicated as “completed”, and the case where the payment of the commodity price is not accepted from the successful bidder of the auction is indicated as “not yet”.

  “Product arrival status” indicates the status of whether or not the product has arrived at the winning bidder of the auction. In the example illustrated in FIG. 3, “arrived” indicates that the product has arrived at the winning bidder of the auction, and “not yet received” indicates that the item has not arrived at the winning bidder of the auction.

  “Elapsed date from price payment date” indicates how many days have passed since the date of receipt of payment for the product price from the successful bidder of the auction. In the example shown in FIG. 3, “−” indicates a case where the payment for the commodity price is not accepted. In addition, it is assumed that an application for canceling a sales transaction is accepted from an exhibitor until 14 days have passed as a predetermined period after the payment of the commodity price is accepted.

  “Cancellation request availability” indicates whether an auction exhibitor can cancel a sales transaction. In the example shown in FIG. 3, the case where the application for canceling the sales transaction by the auction exhibitor is possible is indicated as “OK”, and the case where the application for canceling the sales transaction by the auction exhibitor is impossible is indicated as “impossible”.

  Whether or not a cancellation application can be made depends on the period of time that has elapsed since receipt of payment for the product price. That is, the period during which the cancellation application is possible is before the commodity arrives at the successful bidder after receiving the payment for the commodity price, and before the predetermined period elapses after the payment for the commodity price is accepted. In addition, the period when application for cancellation is not possible is the period before accepting payment for the product, the period after the product arrives after receiving the payment for the product, or after receiving the payment for the product This is a period after a predetermined period.

  In the example shown in FIG. 3, in the first record, the auction transaction identified by the transaction ID “T1” is exhibited by the seller (exhibitor U11) identified by the seller ID “U11”, and the date “2017” is displayed. “September 1” indicates that the winning bidder (successful bidder U21) identified by the winning bidder ID “U21” has made a successful bid. The “payment status” being “completed” indicates that the information processing apparatus 100 has accepted the payment of the product price from the successful bidder U21. Further, the “product arrival status” being “not received” indicates that the product has not yet arrived at the successful bidder U21. The “elapsed date from the price payment date” being “6 days” indicates that 6 days have passed since the date of accepting payment of the product price from the successful bidder U21. “Cancellation request is permitted” is “possible” that the information processing apparatus 100 has received the payment for the commodity price and before the commodity arrives at the successful bidder U21, and the information processing apparatus 100 Since it is before 14 days, which is a predetermined period, has passed since the payment of the commodity price is received, it indicates that the seller U11 can apply for cancellation.

  In the example illustrated in FIG. 3, regarding the auction transaction identified by the transaction ID “T2” of the second record, “product arrival status” is “arrived” means that the product has arrived at the successful bidder U22. Indicates. The fact that “cancel application is possible” is “impossible” is the period after the product arrives at the successful bidder U22 after the information processing apparatus 100 accepts the payment for the product price. Indicates that it is not possible to apply.

  In the example shown in FIG. 3, regarding the auction transaction identified by the transaction ID “T3” of the third record, the “elapsed date from the payment date” is “15 days”. Indicates that 15 days have passed since the payment was accepted. The fact that “Cancellation request is permitted” is “impossible” is a period after the information processing apparatus 100 has received the payment for the product price and a predetermined period has elapsed, and therefore the cancellation request by the seller U13 is not accepted. Indicates that it is possible.

  In the example illustrated in FIG. 3, regarding the auction transaction identified by the transaction ID “T4” of the fourth record, the “price payment status” is “not yet” indicates that the information processing apparatus 100 has received the product price from the successful bidder U24. Indicates that payment has not yet been accepted. The fact that “cancellation request availability” is “impossible” is a period before the information processing apparatus 100 accepts payment for the product price, and therefore it is a period during which cancellation application by the exhibitor U14 is impossible. Show.

(Control unit 130)
Returning to the description of FIG. 2, the control unit 130 is a controller, and is stored in a storage device inside the information processing apparatus 100 by, for example, a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). The various programs (corresponding to an example of the generation program) are executed by using the RAM as a work area. The control unit 130 is a controller, and is realized by an integrated circuit such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA).

  As shown in FIG. 2, the control unit 130 includes a service providing unit 131, a payment receiving unit 132, a cancellation application receiving unit 133, and a refund unit 134, and realizes the information processing operation described below or Run. The internal configuration of the control unit 130 is not limited to the configuration illustrated in FIG. 2, and may be another configuration as long as the information processing described later is performed.

(Service provider 131)
The service providing unit 131 provides an auction service and an escrow service that are used via the Internet. As described above, the escrow service is a service that manages the payment of the product price between the seller who uses the auction service and the successful bidder, and is a part of the auction service.

  Specifically, upon receiving a transaction page distribution request from the terminal device of the user of the auction service, the service providing unit 131 distributes the transaction page to the user terminal device.

  For example, the service providing unit 131 accepts an exhibition of a product to be exhibited at an auction from an exhibitor. In addition, the service providing unit 131 accepts a bid for the exhibited product. The service providing unit 131 notifies the exhibitor and the successful bidder of the successful bid for the product when the exhibited product is sold.

  Further, the service providing unit 131 adds a new record to the transaction information storage unit 121 when the exhibited product is awarded. Specifically, the service providing unit 131 adds a new record to the transaction information storage unit 121 and stores the transaction information in each item.

  An example of the transaction service screen according to the embodiment will be described with reference to FIG. In the example illustrated in FIG. 4, when the service providing unit 131 accepts a transaction page distribution request from the terminal device 20 of the successful bidder after a successful bid for a product, the service providing unit 131 urges the successful bidder to pay for the product using the escrow service. The transaction page P1 including the message is distributed.

  In addition, when the service providing unit 131 receives a transaction page distribution request from the seller's terminal device 10 after a successful bid for a product, the service providing unit 131 includes a message that prompts the customer not to ship the product until payment by the successful bidder is completed. To deliver.

  Subsequently, when the service providing unit 131 receives a transaction page distribution request from the terminal device 20 of the successful bidder after the payment receiving unit 132 receives payment from the successful bidder, the service providing unit 131 waits until there is a notification of product shipment from the seller, When the product arrives, a transaction page P3 including a message prompting the customer to receive the product is distributed.

  In addition, when the service providing unit 131 receives a transaction page distribution request from the terminal device 10 of the exhibitor after the payment receiving unit 132 receives payment from the successful bidder, the service providing unit 131 refers to the transaction information storage unit 121, It is determined whether or not it is time for cancellation application for sales transaction. And the service provision part 131 delivers the transaction page according to the determined time to the terminal device 10 of an exhibitor.

  Specifically, the service providing unit 131 refers to the “price payment status” in the transaction information storage unit 121 and confirms whether or not payment of the product price from the successful bidder is accepted. The service providing unit 131 determines that it is a time when the seller cannot apply for the cancellation of the sales transaction when the payment of the commodity price from the successful bidder is not accepted. Then, the service providing unit 131 distributes a transaction page P2 including a message prompting not to ship the product until payment by the successful bidder is completed to the terminal device 10 of the exhibitor.

  When the service providing unit 131 accepts payment for the product price from the successful bidder, the service providing unit 131 next refers to the “product arrival status” in the transaction information storage unit 121 to determine whether or not the product has arrived at the successful bidder. Check. When the product has arrived at the winning bidder, the service providing unit 131 determines that it is a time when the seller cannot apply for cancellation of the sales transaction. Then, the service providing unit 131 delivers a transaction page that does not include the cancellation application link and includes a message that prompts the seller to confirm that the product price has been transferred to the seller's terminal device 10. To do.

  If the service providing unit 131 accepts payment for the product price from the successful bidder and the product has not arrived at the successful bidder, the service providing unit 131 next sets “elapsed date from the price payment date” in the transaction information storage unit 121. Referring to it, it is confirmed whether or not a predetermined period (for example, 14 days) has elapsed since the payment date. When a predetermined period (for example, 14 days) has not elapsed since the payment date, the service providing unit 131 determines that it is a time when the seller can apply for cancellation of the sales transaction. Then, the service providing unit 131 distributes a transaction page P4 including a message prompting the successful bidder to ship the product and including a cancel application link to the seller's terminal device 10.

  When a predetermined period (for example, 14 days) has elapsed since the payment date, the service providing unit 131 determines that it is time when the seller cannot apply for cancellation of the sales transaction. Then, the service providing unit 131 distributes to the seller's terminal device 10 a transaction page P6 that does not include the cancellation application link and includes a message that prompts the successful bidder to ship the product.

  In addition, when the service providing unit 131 receives a transaction page distribution request from the terminal device 20 of the successful bidder after a period in which the seller can apply for cancellation, the service providing unit 131 waits until the seller sends a product shipping notification. When a message arrives, a transaction page P5 including a message for prompting the customer to receive the goods is distributed.

(Payment acceptance unit 132)
The payment accepting unit 132 accepts payment for the product price from the purchaser of the product. For example, the payment accepting unit 132 accepts payment of a product price from a successful bidder of an auction that is a purchaser of the product.

  Specifically, the payment accepting unit 132 accepts payment for the product price from the successful bidder notified of the successful bid for the product by the service providing unit 131. For example, the service providing unit 131 notifies the successful bid of the product and distributes a transaction page including a link of the price payment management service (escrow service) to the terminal device 20 of the successful bidder. Then, the successful bidder who has received the transaction page including the link of the price payment management service (escrow service) inputs the payment information for the product price on the screen of the price payment management service (escrow service). In this manner, the payment accepting unit 132 accepts payment for the product price from the successful bidder by inputting the payment information for the product price on the screen of the price payment management service (escrow service). Further, when the payment accepting unit 132 accepts the payment for the product price from the successful bidder, the payment accepting unit 132 updates the “price payment status” in the transaction information storage unit 121.

(Cancellation application reception part 133)
The cancellation application receiving unit 133 receives an application for canceling a product sales transaction from the seller of the product until the predetermined time period elapses after the payment receiving unit 132 receives the payment for the product price. For example, the cancellation application accepting unit 133 applies an application for canceling a product sales transaction from an auction seller who is a merchandise seller until a predetermined period elapses after the payment accepting unit 132 accepts payment for the product price. Accept.

  The cancellation application reception unit 133 receives a cancellation application for a sales transaction from the seller until the information that the product has arrived at the purchaser after the payment reception unit 132 receives the payment for the product price as a predetermined period. .

  The cancellation application reception unit 133 may receive information from the delivery company that the product has arrived at the purchaser. Then, the cancellation application receiving unit 133 performs a sales transaction from the seller as a predetermined period until the information that the product has arrived at the purchaser after the payment receiving unit 132 receives payment of the product price from the delivery company. You may accept a cancellation application. In addition, the cancellation application reception unit 133 indicates the progress of delivery as information indicating that the product has arrived at the purchaser, such as “delivery of base” indicating that the product is being delivered to a base located near the delivery destination. Information may be received from a delivery company. Then, the cancellation application receiving unit 133 receives information indicating the progress of delivery from the delivery company after the payment receiving unit 132 receives payment of the product price, and the information indicating the progress of delivery received from the delivery company is received before the arrival of the product. In the meantime, a sales transaction cancellation application may be received from the seller.

  Specifically, the cancellation application receiving unit 133 receives a cancellation application for a sales transaction from the seller through the transaction page P4 including the cancellation application link distributed to the seller's terminal device 10 by the service providing unit 131.

  Moreover, the cancellation application reception part 133 may receive the cancellation application of a sales transaction from a seller, when the frequency | count which received the cancellation application of a sales transaction from a seller is less than predetermined number of times.

  Moreover, the cancellation application reception part 133 may receive the cancellation application of a sales transaction from a seller, when a seller's evaluation exceeds a predetermined evaluation standard.

  Moreover, the cancellation application reception part 133 may receive the cancellation application of sales transaction from a seller, when a seller pays a predetermined commission. Specifically, the cancellation application receiving unit 133 receives a sales transaction cancellation application on condition that the seller pays a predetermined fee related to the cancellation application. For example, the cancellation application accepting unit 133 may accept a cancellation application for a sales transaction from the seller when the seller pays a predetermined fee for a sales transaction with a certain amount or more.

(Refund part 134)
Refund unit 134 refunds the purchase price to the purchaser when cancel application accepting unit 133 accepts the cancellation application for the sales transaction. Specifically, the refund unit 134 performs a refund refund procedure for the purchaser when the cancellation application reception unit 133 receives a cancellation application for a sales transaction. For example, the refund unit 134 performs a refund refund procedure for the purchaser through a price payment management service (escrow service) provided by the service providing unit 131. In addition, for example, the refund unit 134 requests a payment server that realizes payment on various Internets to perform a refund to the purchaser.

  The refund unit 134 may refund the product price to the purchaser when the purchaser agrees about the cancellation application for the sales transaction received by the cancellation application reception unit 133. Specifically, when the purchaser agrees on the cancellation application for the sales transaction accepted by the cancellation application acceptance unit 133, the refund unit 134 performs a refund refund procedure for the purchaser.

  Further, the refund unit 134 may refund the product price to the purchaser on condition that the fee is paid within a predetermined period after the seller presses the cancel application link. For example, the refund unit 134 may perform a refund refund procedure for the purchaser when the seller pays a fee within a predetermined period after the seller presses the cancel application link for a sales transaction of a certain amount or more. .

(Determining unit 135)
The determination unit 135 determines the seller's evaluation in response to the cancellation application for the sales transaction. In general, in the sales transaction service, the evaluation of the seller is determined by the purchaser, but the determination unit 135 automatically determines the evaluation of the seller in response to the cancellation application for the sales transaction. For example, the determination unit 135 determines the evaluation of the seller as one of five evaluations of “very good, good, neither, bad, very bad” in response to the cancellation application for the sales transaction. . For example, the determination unit 135 compulsorily gives the seller an evaluation of “None” among the five levels in response to the cancellation application for the sales transaction.

  Specifically, the determination unit 135 may determine the seller's evaluation according to the number of sales transaction cancellation applications received from the seller. For example, the determination unit 135 may lower the seller's evaluation when the number of cancellation requests for sales transactions received from the seller within a predetermined period exceeds a predetermined number. For example, the determination unit 135 compulsorily gives the seller an evaluation of “bad” out of five levels when the number of cancellation requests for sales transactions received from the seller within a predetermined period exceeds a predetermined number. May be. Further, after the seller's evaluation is lowered, the determination unit 135 may raise the seller's evaluation when a cancellation application for the sales transaction is not received from the seller within a predetermined period.

  Moreover, the determination part 135 may determine a seller's evaluation, when refunding the goods price to a purchaser. Specifically, the determination unit 135 determines the seller's evaluation when performing a refund refund procedure for the purchaser. For example, the determination unit 135 may lower the seller's evaluation when the purchaser pays the product price. For example, the determination unit 135 may forcibly give the seller an evaluation of “None” among the five levels when the purchaser has paid back the product price. Or the determination part 135 may determine a seller's evaluation according to the frequency | count of refunding the goods price to the purchaser. For example, the determination unit 135 may reduce the seller's evaluation when the number of refunds of the product price to the purchaser within a predetermined period exceeds a predetermined number due to the cancellation application for the sales transaction received from the seller. Good. For example, if the number of refunds of the product price to the purchaser within a predetermined period exceeds the predetermined number due to the cancellation application for the sales transaction received from the seller, the determination unit 135 is “bad” among the five levels. May be forcibly given to the seller. In addition, after lowering the seller's evaluation, the determination unit 135 increases the seller's evaluation when there is no refund of the product price due to the cancellation application for the sales transaction accepted from the seller within a predetermined period. It may be.

[3. Information processing flow)
Next, an information processing procedure according to the embodiment will be described with reference to FIG. FIG. 5 is a flowchart illustrating an information processing procedure according to the embodiment.

  As illustrated in FIG. 5, the information processing apparatus 100 determines whether a transaction page distribution request has been received from an exhibitor (step S <b> 101). If the information processing apparatus 100 has not received a transaction page distribution request from the seller (step S101; No), the information processing apparatus 100 waits until a transaction page distribution request is received from the seller.

  When the information processing apparatus 100 receives a transaction page distribution request from an exhibitor (step S101; Yes), the information processing apparatus 100 determines whether or not a payment for a commodity price is received from a successful bidder (step S102). When the information processing apparatus 100 has not received the payment for the commodity price from the successful bidder (step S102; No), the information processing apparatus 100 delivers a transaction page that does not include the cancel application link to the seller (step S106).

  When the information processing apparatus 100 accepts payment for the product price from the successful bidder (step S102; Yes), the information processing apparatus 100 determines whether the product has arrived at the successful bidder (step S103). When the product has arrived at the winning bidder (step S103; Yes), the information processing apparatus 100 delivers a transaction page that does not include the cancel application link to the seller (step S106).

  When the product has not arrived at the successful bidder (step S103; No), the information processing apparatus 100 determines whether or not it is within a predetermined period from the payment date of the product price (step S104). If the information processing apparatus 100 is not within a predetermined period from the payment date of the commodity price (step S104; No), the information processing apparatus 100 delivers a transaction page that does not include the cancel application link to the seller (step S106).

  When the information processing apparatus 100 is within a predetermined period from the payment date of the commodity price (step S104; Yes), the information processing apparatus 100 delivers a transaction page including a cancel application link to the seller (step S105).

  Subsequently, the information processing apparatus 100 determines whether or not a sales transaction cancellation application has been received from the seller (step S107). When the information processing apparatus 100 has not received a cancellation application for the sales transaction from the seller (step S107; No), the information processing apparatus 100 ends the process.

  When the information processing apparatus 100 receives an application for canceling the sales transaction from the seller (step S107; Yes), the information processing apparatus 100 notifies the successful bidder that the seller has applied for cancellation of the sales transaction (step S108).

  Subsequently, the information processing apparatus 100 returns the product price to the successful bidder (step S109).

[4. (Modification)
The information processing system 1 according to the above-described embodiment may be implemented in various different forms other than the above-described embodiment. Therefore, in the following, another embodiment of the information processing system 1 will be described.

[4-1. (If the number of cancellation requests is less than the predetermined number, the cancellation application will be accepted)
In FIG. 1, the information processing apparatus 100 is before the product arrives at the successful bidder after receiving the payment for the product price and before the predetermined period elapses after receiving the payment for the product price. In addition to these conditions, the transaction page containing the cancellation application link was shown to the seller, but if the number of cancellation applications by the seller falls below the predetermined number, the transaction page containing the cancellation application link will be displayed. You may distribute to an exhibitor.

  In step S6 of FIG. 1, the information processing apparatus 100 has received the commodity price payment before the commodity arrives at the successful bidder and before the predetermined period has elapsed since the commodity price payment was accepted. In addition to the above, when the number of cancellation applications by the seller falls below a predetermined number, a transaction page including a cancellation application link is distributed to the seller.

  Specifically, the service providing unit 131 refers to the “price payment status” in the transaction information storage unit 121 and confirms whether or not payment of the product price from the successful bidder is accepted. Subsequently, when the service providing unit 131 accepts payment for the product price from the successful bidder, the service providing unit 131 refers to the “product arrival status” in the transaction information storage unit 121 to determine whether or not the product has arrived at the successful bidder. Confirm. Subsequently, when the product has not arrived at the successful bidder, the service providing unit 131 refers to the “elapsed date from the price payment date” in the transaction information storage unit 121 to determine a predetermined period (for example, 14 days) is confirmed. Subsequently, when a predetermined period (for example, 14 days) has not elapsed since the payment date, the service providing unit 131 checks whether or not the number of cancellation applications by the exhibitor falls below a predetermined number.

  And the service provision part 131 delivers the transaction page containing the link for cancellation application to an exhibitor, when the frequency | count of cancellation application by an exhibitor is less than predetermined number of times. Subsequently, the information processing apparatus 100 accepts a cancellation application for a sales transaction from an exhibitor who has received a transaction page including a cancellation application link.

  Thereby, the information processing apparatus 100 can prevent an excessive cancellation application by the same exhibitor. That is, the information processing apparatus 100 can prevent the cancellation from occurring repeatedly. Further, the information processing apparatus 100 can prevent a situation in which the successful bidder cannot obtain the desired product from being repeated by preventing the cancellation from occurring repeatedly. Moreover, the information processing apparatus 100 can prevent the trust of the auction service from being impaired by preventing the situation where the successful bidder cannot obtain the desired product from being repeated. Furthermore, the information processing apparatus 100 can prevent an application for canceling a sales transaction by an exhibitor who intends to misuse the application for canceling a sales transaction to obtain an unfair advantage. For example, the information processing apparatus 100 cancels the sales transaction so that the exhibitor can avoid the payment of the system fee, contacts the successful bidder by a method not via the system, and misuses the cancellation application. Can be prevented. In other words, the information processing apparatus 100 can accept only a cancellation application for a sales transaction by a bona fide seller who is forced to cancel the sales transaction due to unavoidable circumstances such as destroying the exhibited product. As a result, the information processing apparatus 100 can protect the bona fide successful bidder from the cancellation application for the sales transaction by the exhibitor who intends to obtain an unfair profit by exploiting the cancellation application for the sales transaction. Accordingly, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction.

[4-2. (If the seller's evaluation exceeds the predetermined evaluation standard, a cancellation application will be accepted)
In FIG. 1, the information processing apparatus 100 is before the product arrives at the successful bidder after receiving the payment for the product price and before the predetermined period elapses after receiving the payment for the product price. An example of delivering a transaction page including a cancellation request link to a seller has been shown. In addition to these conditions, a transaction page including a cancellation application link is displayed when the seller's evaluation exceeds a predetermined evaluation standard. May be delivered to the person.

  In step S6 of FIG. 1, the information processing apparatus 100 has received the commodity price payment before the commodity arrives at the successful bidder and before the predetermined period has elapsed since the commodity price payment was accepted. In addition, a transaction page including a cancellation application link is distributed to the seller when the seller's evaluation exceeds a predetermined evaluation standard.

  Specifically, the service providing unit 131 refers to the “price payment status” in the transaction information storage unit 121 and confirms whether or not payment of the product price from the successful bidder is accepted. Subsequently, when the service providing unit 131 accepts payment for the product price from the successful bidder, the service providing unit 131 refers to the “product arrival status” in the transaction information storage unit 121 to determine whether or not the product has arrived at the successful bidder. Confirm. Subsequently, when the product has not arrived at the successful bidder, the service providing unit 131 refers to the “elapsed date from the price payment date” in the transaction information storage unit 121 to determine a predetermined period (for example, 14 days) is confirmed. Subsequently, when a predetermined period (for example, 14 days) has not elapsed since the payment date, the service providing unit 131 checks whether or not the seller's evaluation exceeds a predetermined evaluation standard.

  And the service provision part 131 delivers the transaction page containing the link for cancellation application to an exhibitor, when an exhibitor's evaluation exceeds predetermined evaluation criteria. Subsequently, the information processing apparatus 100 accepts a cancellation application for a sales transaction from an exhibitor who has received a transaction page including a cancellation application link.

  Thereby, the information processing apparatus 100 can prevent a cancellation application by an exhibitor with poor evaluation. In other words, the information processing apparatus 100 can prevent cancellation by an exhibitor who does not evaluate well. In addition, the information processing apparatus 100 can prevent the trust of the auction service from being impaired by preventing cancellation by an exhibitor with poor evaluation. Furthermore, the information processing apparatus 100 can prevent an application for canceling a sales transaction by an exhibitor who intends to misuse the application for canceling a sales transaction to obtain an unfair advantage. For example, the information processing apparatus 100 cancels the sales transaction so that the exhibitor can avoid the payment of the system fee, contacts the successful bidder by a method not via the system, and misuses the cancellation application. Can be prevented. In other words, the information processing apparatus 100 can accept only a cancellation application for a sales transaction by a bona fide seller who is forced to cancel the sales transaction due to unavoidable circumstances such as destroying the exhibited product. As a result, the information processing apparatus 100 can protect the bona fide successful bidder from the cancellation application for the sales transaction by the exhibitor who intends to obtain an unfair profit by exploiting the cancellation application for the sales transaction. Accordingly, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction.

[4-3. (If the seller pays the prescribed fee, he / she accepts a cancellation request)
In FIG. 1, the information processing apparatus 100 is before the product arrives at the successful bidder after receiving the payment for the product price and before the predetermined period elapses after receiving the payment for the product price. In addition to these conditions, an example of delivering a transaction page including a cancellation request link to the seller has been shown, but if the seller pays a predetermined fee, the transaction page including the cancellation application link is shown to the seller. You may distribute. Specifically, the information processing apparatus 100 accepts a sales transaction cancellation application on condition that the seller pays a predetermined fee related to the cancellation application. For example, the information processing apparatus 100 may accept an application for canceling a sales transaction from the seller when the seller pays a predetermined fee for a sales transaction with a certain amount or more.

  In step S6 of FIG. 1, the information processing apparatus 100 has received the commodity price payment before the commodity arrives at the successful bidder and before the predetermined period has elapsed since the commodity price payment was accepted. In addition to the above, when a seller pays a predetermined fee, a transaction page including a cancel application link is distributed to the seller.

  Specifically, the service providing unit 131 refers to the “price payment status” in the transaction information storage unit 121 and confirms whether or not payment of the product price from the successful bidder is accepted. Subsequently, when the service providing unit 131 accepts payment for the product price from the successful bidder, the service providing unit 131 refers to the “product arrival status” in the transaction information storage unit 121 to determine whether or not the product has arrived at the successful bidder. Confirm. Subsequently, when the product has not arrived at the successful bidder, the service providing unit 131 refers to the “elapsed date from the price payment date” in the transaction information storage unit 121 to determine a predetermined period (for example, 14 days) is confirmed. Subsequently, when a predetermined period (for example, 14 days) has not elapsed since the payment date, the service providing unit 131 confirms whether or not the exhibitor has paid a predetermined fee. Alternatively, the service providing unit 131 confirms whether or not the sales transaction has a certain amount or more, and if it is a certain amount or more of the sales transaction, whether or not the seller has paid a predetermined fee. May be confirmed.

  Then, the service providing unit 131 delivers a transaction page including a cancel application link to the exhibitor when the exhibitor has paid a predetermined fee. Subsequently, the information processing apparatus 100 accepts a cancellation application for a sales transaction from an exhibitor who has received a transaction page including a cancellation application link.

  Alternatively, the service providing unit 131 distributes a transaction page including a cancellation application link to the seller regardless of whether or not the seller has paid a predetermined fee. Subsequently, the information processing apparatus 100 may refund the product price to the winning bidder on condition that the seller pays a fee within a predetermined period after pressing the cancel application link. For example, the information processing apparatus 100 may refund the product price to the winning bidder when the seller pays a fee within a predetermined period after the seller presses the cancel application link for a sales transaction of a certain amount or more.

  Thereby, the information processing apparatus 100 can prevent the cancellation application for the sales transaction by the exhibitor who tries to obtain an unfair profit by exploiting the cancellation application for the sales transaction. For example, the information processing apparatus 100 cancels the sales transaction so that the seller can avoid paying the system fee of the auction service, contacts the successful bidder by a method not via the auction service system, and performs the sales transaction. Can prevent misuse of cancellation application. Thus, the information processing apparatus 100 can prevent the auction service from being damaged by preventing the abuse of the cancellation application. Furthermore, the information processing apparatus 100 can accept only a cancellation application for a sales transaction by a bona fide seller who is forced to cancel the sales transaction due to an unavoidable circumstance such as destruction of the exhibited product. As a result, the information processing apparatus 100 can protect the bona fide successful bidder from the cancellation application for the sales transaction by the exhibitor who intends to obtain an unfair profit by exploiting the cancellation application for the sales transaction. Accordingly, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction.

[4-4. (If the successful bidder agrees, we will refund the product price)
FIG. 1 shows an example in which the information processing apparatus 100 returns the product price to the successful bidder after notifying the successful bidder that the seller has applied for cancellation of the sales transaction. The merchandise price may be refunded to the winning bidder only when the seller agrees.

  Specifically, in step S8 in FIG. 1, the information processing apparatus 100 notifies the successful bidder that the seller has applied for cancellation of the sales transaction, and determines whether or not to agree to the application for cancellation of the sales transaction. Check with the winning bidder.

  Subsequently, in step S9 of FIG. 1, the information processing apparatus 100 refunds the product price to the winning bidder only when the winning bidder has agreed on the application for canceling the sales transaction.

  Thereby, the information processing apparatus 100 can prevent a sales transaction from being canceled for one-sided convenience on the exhibitor side. That is, the information processing apparatus 100 can prompt the inter-party solution in the escrow transaction. Accordingly, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction.

[4-5. (Determine the seller's evaluation according to the cancellation application for the sales transaction)
In FIG. 1, the information processing apparatus 100 shows an example in which the product price is refunded to the successful bidder upon receiving a cancellation request for the sales transaction from the exhibitor. You may decide.

  The information processing apparatus 100 automatically determines the seller's evaluation in response to the cancellation application for the sales transaction. For example, the information processing apparatus 100 determines the evaluation of the seller as one of five evaluations of “very good, good, neither, bad, very bad” in response to the cancellation application for the sales transaction. To do. For example, the information processing apparatus 100 compulsorily gives the seller an evaluation of “None” among the five levels in response to the cancellation application for the sales transaction.

  Specifically, in step S7 of FIG. 1, the information processing apparatus 100 may determine the seller's evaluation according to the number of sales transaction cancellation applications received from the seller. For example, the information processing apparatus 100 may lower the seller's evaluation when the number of sales transaction cancellation applications received from the seller within a predetermined period exceeds a predetermined number. For example, the information processing apparatus 100 forcibly evaluates the seller as “bad” among the five levels when the number of cancellation applications for sales transactions received from the seller within a predetermined period exceeds a predetermined number. It may be given. Further, the information processing apparatus 100 may raise the seller's evaluation when the seller's evaluation is lowered and the application for canceling the sales transaction is not accepted from the seller within a predetermined period.

  In addition, in step S9 of FIG. 1, the information processing apparatus 100 may determine the seller's evaluation when the merchandise price is refunded to the purchaser. Specifically, the information processing apparatus 100 determines the seller's evaluation when performing a refund refund procedure for the purchaser. For example, when the product price is refunded to the information processing apparatus 100 and the purchaser, the seller's evaluation may be lowered. For example, the information processing apparatus 100 may forcibly give the seller an evaluation of “None” among the five levels when the purchaser has paid back the product price. Alternatively, the information processing apparatus 100 may determine the seller's evaluation according to the number of times the purchaser has paid back the product price. For example, the information processing apparatus 100 reduces the seller's evaluation when the number of refunds of the product price to the purchaser within a predetermined period exceeds a predetermined number due to the cancellation application for the sales transaction received from the seller. Also good. For example, if the number of refunds of the product price to the purchaser within a predetermined period exceeds the predetermined number due to the cancellation application for the sales transaction received from the seller, the information processing apparatus 100 is “bad” among the five levels. May be forcibly given to the seller. In addition, after the seller's evaluation is lowered, the information processing apparatus 100 increases the seller's evaluation when there is no refund of the product price due to the cancellation application for the sales transaction accepted from the seller within a predetermined period. You may do it.

  Thereby, the information processing apparatus 100 can prevent the cancellation from occurring repeatedly. Further, the information processing apparatus 100 can prevent a situation in which the successful bidder cannot obtain the desired product from being repeated by preventing the cancellation from occurring repeatedly. Moreover, the information processing apparatus 100 can prevent the trust of the auction service from being impaired by preventing the situation where the successful bidder cannot obtain the desired product from being repeated. Furthermore, the information processing apparatus 100 can prevent an application for canceling a sales transaction by an exhibitor who intends to misuse the application for canceling a sales transaction to obtain an unfair advantage. For example, the information processing apparatus 100 cancels the sales transaction so that the seller can avoid paying the system fee of the auction service, contacts the successful bidder by a method not via the auction service system, and performs the sales transaction. Can prevent misuse of cancellation application. In other words, the information processing apparatus 100 can accept only a cancellation application for a sales transaction by a bona fide seller who is forced to cancel the sales transaction due to unavoidable circumstances such as destroying the exhibited product. As a result, the information processing apparatus 100 can protect the bona fide successful bidder from the cancellation application for the sales transaction by the exhibitor who intends to obtain an unfair profit by exploiting the cancellation application for the sales transaction. Accordingly, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction.

[5. effect〕
As described above, the information processing apparatus 100 according to the embodiment includes the payment reception unit 132, the cancellation application reception unit 133, and the refund unit 134. The payment accepting unit 132 accepts payment for the product price from the purchaser of the product. The cancellation application receiving unit 133 receives an application for canceling a product sales transaction from the seller of the product until the predetermined time period elapses after the payment receiving unit 132 receives the payment for the product price. Refund unit 134 refunds the purchase price to the purchaser when cancel application accepting unit 133 accepts the cancellation application for the sales transaction.

  As described above, the information processing apparatus 100 according to the embodiment accepts an application for canceling a product sales transaction from the product seller, and cancels the product sales transaction in the escrow transaction by refunding the product price to the product buyer. In addition, it is possible to save the trouble of directly exchanging the merchandise price by e-mail etc. between the seller and the purchaser. Specifically, the information processing apparatus 100 can save the trouble of directly exchanging information between the seller and the purchaser in order to confirm the refund destination account for the product price. In addition, the information processing apparatus 100 can save time and labor for deciding which of the sellers and purchasers bears the transfer fee for the merchandise price refund destination account. That is, the information processing apparatus 100 can save time and effort for direct exchange between the seller and the purchaser in order to determine which bears the transfer fee to the refund destination account for the product price. In addition, the information processing apparatus 100 accepts an application for canceling a sales transaction of a product only after the payment of the product price is received and before a predetermined period elapses, for example, after the product arrives at the purchaser, the seller Can avoid troubles such as canceling sales transactions. Thereby, the information processing apparatus 100 can prompt the inter-party solution in the escrow transaction. That is, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction. Therefore, the information processing apparatus 100 can improve service to merchandise sellers. Further, the information processing apparatus 100 can improve the service for the purchaser of the product.

  In addition, the cancellation application receiving unit 133 applies a cancellation application for the sales transaction from the seller until the information that the product has arrived at the purchaser after the payment receiving unit 132 receives the payment for the product price as a predetermined period. Accept.

  Thereby, the information processing apparatus 100 can avoid troubles such as the seller canceling the sales transaction after the product arrives at the purchaser.

  Moreover, the cancellation application reception part 133 may receive the cancellation application of a sales transaction from a seller, when the frequency | count which received the cancellation application of a sales transaction from a seller is less than predetermined number of times.

  Thereby, the information processing apparatus 100 can prevent an excessive cancellation application by the same seller. That is, the information processing apparatus 100 can prevent the cancellation from occurring repeatedly. Further, the information processing apparatus 100 can prevent the situation where the purchaser cannot obtain the desired product by preventing the cancellation from occurring repeatedly. Further, the information processing apparatus 100 can prevent the credibility of the sales transaction service from being impaired by preventing the situation where the purchaser cannot obtain the desired product from being repeated. Furthermore, the information processing apparatus 100 can prevent a sales transaction cancellation application by a seller who intends to misuse the sales transaction cancellation application to obtain an unfair advantage. For example, the information processing apparatus 100 cancels the sales transaction so that the seller can avoid the payment of the system fee, contacts the purchaser without using the system, and abuses the cancellation application such as performing the sales transaction. Can be prevented. That is, the information processing apparatus 100 can accept only a cancellation application for a sales transaction by a bona fide seller who has to cancel the sales transaction due to unavoidable circumstances such as destroying the exhibited product. Thereby, the information processing apparatus 100 can protect a bona fide purchaser from a sales transaction cancellation application by a seller who attempts to obtain an unfair advantage by misusing the sales transaction cancellation application. Accordingly, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction.

  Moreover, the cancellation application reception part 133 may receive the cancellation application of a sales transaction from a seller, when a seller's evaluation exceeds a predetermined evaluation standard.

  Thereby, the information processing apparatus 100 can prevent a cancellation application by a seller with poor evaluation. That is, the information processing apparatus 100 can prevent the cancellation by a seller with poor evaluation. Further, the information processing apparatus 100 can prevent the trust of the sales transaction service from being impaired by preventing the cancellation by a seller with poor evaluation. Furthermore, the information processing apparatus 100 can prevent a sales transaction cancellation application by a seller who intends to misuse the sales transaction cancellation application to obtain an unfair advantage. For example, the information processing apparatus 100 cancels the sales transaction so that the seller can avoid the payment of the system fee, contacts the purchaser without using the system, and abuses the cancellation application such as performing the sales transaction. Can be prevented. That is, the information processing apparatus 100 can accept only a cancellation application for a sales transaction by a bona fide seller who is forced to cancel the sales transaction due to an unavoidable circumstance such as destruction of the exhibited product. Thereby, the information processing apparatus 100 can protect a bona fide purchaser from a sales transaction cancellation application by a seller who attempts to obtain an unfair advantage by misusing the sales transaction cancellation application. Accordingly, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction.

  Moreover, the cancellation application reception part 133 may receive the cancellation application of sales transaction from a seller, when a seller pays a predetermined commission.

  Thereby, the information processing apparatus 100 can prevent the cancellation application of the sales transaction by the seller who tries to obtain an unfair profit by misusing the cancellation application of the sales transaction. For example, the information processing apparatus 100 cancels the sales transaction so that the seller can avoid the payment of the system fee of the sales transaction service, contacts the purchaser without using the system of the sales transaction service, and performs the sales transaction. It is possible to prevent misuse of cancellation applications. Thus, the information processing apparatus 100 can prevent the trust of the sales transaction service from being impaired by preventing the abuse of the cancellation application. Furthermore, the information processing apparatus 100 can accept only a cancellation application for a sales transaction by a bona fide seller who has no choice but to cancel the sales transaction due to unavoidable circumstances such as destroying the exhibited product. Thereby, the information processing apparatus 100 can protect a bona fide purchaser from a sales transaction cancellation application by a seller who attempts to obtain an unfair advantage by misusing the sales transaction cancellation application. Accordingly, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction.

  Further, the refund unit 134 may refund the product price to the purchaser when the purchaser agrees about the cancellation application for the sales transaction received by the cancellation application reception unit 133.

  Thereby, the information processing apparatus 100 can prevent a sales transaction from being canceled for one-sided convenience on the seller side. That is, the information processing apparatus 100 can prompt the inter-party solution in the escrow transaction. Accordingly, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction.

  The information processing apparatus 100 according to the embodiment further includes a determination unit 135. The determination unit 135 determines the seller's evaluation in response to the cancellation application for the sales transaction. For example, the determination unit 135 lowers the seller's evaluation when the product price is refunded to the purchaser.

  Thereby, the information processing apparatus 100 can prevent the cancellation from occurring repeatedly. Further, the information processing apparatus 100 can prevent the situation where the purchaser cannot obtain the desired product by preventing the cancellation from occurring repeatedly. Further, the information processing apparatus 100 can prevent the credibility of the sales transaction service from being impaired by preventing the situation where the purchaser cannot obtain the desired product from being repeated. Furthermore, the information processing apparatus 100 can prevent a sales transaction cancellation application by a seller who intends to misuse the sales transaction cancellation application to obtain an unfair advantage. For example, the information processing apparatus 100 cancels the sales transaction so that the seller can avoid the payment of the system fee of the sales transaction service, contacts the purchaser without using the system of the sales transaction service, and performs the sales transaction. It is possible to prevent misuse of cancellation applications. That is, the information processing apparatus 100 can accept only a cancellation application for a sales transaction by a bona fide seller who is forced to cancel the sales transaction due to an unavoidable circumstance such as destruction of the exhibited product. Thereby, the information processing apparatus 100 can protect a bona fide purchaser from a sales transaction cancellation application by a seller who attempts to obtain an unfair advantage by misusing the sales transaction cancellation application. Accordingly, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction.

  In addition, the payment accepting unit 132 accepts payment for the product price from the successful bidder of the auction who is the purchaser. Then, the cancellation application receiving unit 133 receives an application for canceling the sales transaction of the product from the seller of the auction, which is the seller, after the payment receiving unit 132 receives the payment of the product price and until a predetermined period elapses.

  As a result, the information processing apparatus 100 accepts an application for canceling the product sales transaction from the exhibitor and refunds the product price to the successful bidder, thereby canceling the product sales transaction in the escrow transaction and refunding the product price. It is possible to save the time for the successful bidder to exchange directly by e-mail or the like. Specifically, the information processing apparatus 100 can save the trouble of directly exchanging between the exhibitor and the successful bidder in order to confirm the refund destination account for the product price. Further, the information processing apparatus 100 can save time and labor for determining which of the seller and the successful bidder bears the transfer fee to the refund destination account for the product price. That is, the information processing apparatus 100 can save the trouble of directly exchanging between the exhibitor and the successful bidder in order to determine which bears the transfer fee to the refund destination account for the product price. In addition, the information processing apparatus 100 accepts an application for canceling a sales transaction for a product only after the payment for the product price is received and before a predetermined period elapses, for example, after the product arrives at the successful bidder. Can avoid troubles such as canceling sales transactions. Thereby, the information processing apparatus 100 can prompt the inter-party solution in the escrow transaction. That is, the information processing apparatus 100 can smoothly complete the cancellation of the sales transaction of the product and the refund of the product price in the escrow transaction. Therefore, the information processing apparatus 100 can improve the service to the exhibitor. Further, the information processing apparatus 100 can improve service to the successful bidder.

[6. Hardware configuration)
Further, the information processing apparatus 100 according to the embodiment described above is realized by a computer 1000 having a configuration as shown in FIG. 6, for example. FIG. 6 is a hardware configuration diagram illustrating an example of a computer that implements the functions of the information processing apparatus 100. The computer 1000 includes a CPU 1100, RAM 1200, ROM 1300, HDD 1400, communication interface (I / F) 1500, input / output interface (I / F) 1600, and media interface (I / F) 1700.

  The CPU 1100 operates based on a program stored in the ROM 1300 or the HDD 1400 and controls each unit. The ROM 1300 stores a boot program executed by the CPU 1100 when the computer 1000 is started up, a program depending on the hardware of the computer 1000, and the like.

  The HDD 1400 stores programs executed by the CPU 1100, data used by the programs, and the like. The communication interface 1500 receives data from other devices via a predetermined communication network, sends the data to the CPU 1100, and transmits the data generated by the CPU 1100 to other devices via the predetermined communication network.

  The CPU 1100 controls an output device such as a display and a printer and an input device such as a keyboard and a mouse via the input / output interface 1600. The CPU 1100 acquires data from the input device via the input / output interface 1600. In addition, the CPU 1100 outputs the generated data to the output device via the input / output interface 1600.

  The media interface 1700 reads a program stored in the recording medium 1800 and provides it to the CPU 1100 via the RAM 1200. The CPU 1100 loads such a program from the recording medium 1800 onto the RAM 1200 via the media interface 1700, and executes the loaded program. The recording medium 1800 is, for example, an optical recording medium such as a DVD (Digital Versatile Disc) or PD (Phase change rewritable disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. Etc.

  For example, when the computer 1000 functions as the information processing apparatus 100 according to the embodiment, the CPU 1100 of the computer 1000 implements the function of the control unit 130 by executing a program loaded on the RAM 1200. The CPU 1100 of the computer 1000 reads these programs from the recording medium 1800 and executes them, but as another example, these programs may be obtained from other devices via a predetermined communication network.

  As described above, some of the embodiments of the present application have been described in detail with reference to the drawings. However, these are merely examples, and various modifications, including the aspects described in the disclosure section of the invention, based on the knowledge of those skilled in the art, It is possible to implement the present invention in other forms with improvements.

[7. Others]
In addition, among the processes described in the above-described embodiments and modifications, all or a part of the processes described as being automatically performed can be manually performed, or are described as being performed manually. All or part of the processing can be automatically performed by a known method. In addition, the processing procedures, specific names, and information including various data and parameters shown in the document and drawings can be arbitrarily changed unless otherwise specified. For example, the various types of information illustrated in each drawing is not limited to the illustrated information.

  Further, each component of each illustrated apparatus is functionally conceptual, and does not necessarily need to be physically configured as illustrated. In other words, the specific form of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed or arbitrarily distributed in arbitrary units according to various loads or usage conditions. Can be integrated and configured.

  In addition, the above-described embodiments and modifications can be combined as appropriate within a range that does not contradict processing contents.

  In addition, the “section (module, unit)” described above can be read as “means” or “circuit”. For example, the refund unit can be read as a refund means or a refund circuit.

DESCRIPTION OF SYMBOLS 1 Information processing system 10 Terminal apparatus 20 Terminal apparatus 100 Information processing apparatus 121 Transaction information storage part 131 Service provision part 132 Payment reception part 133 Cancellation application reception part 134 Refund part 135 Determination part

Claims (10)

A payment accepting unit that accepts payment of the product price from the purchaser when payment information by the purchaser is accepted through a page for the purchaser of the product to perform a payment procedure ;
Based on the payment information of the product price and the arrival information of the product stored in the storage unit, it is determined whether it is time to apply for cancellation of the sales transaction of the product by the seller of the product, and the payment acceptance A page including a link for requesting cancellation of the sale of the product is delivered to the seller of the product until the department accepts the information that the product has arrived at the purchaser after receiving the payment for the product A service provider,
A cancellation application receiving unit that receives a cancellation application for a sales transaction of the product from the seller when a cancel application link included in a page distributed by the service providing unit is pressed by the seller;
When the cancellation application accepting unit accepts the cancellation application for the sales transaction, a refund unit that refunds the product price to the purchaser by transferring the product price to the purchaser's account ;
An information processing apparatus comprising: The cancellation application reception part
If the number of accepting the cancellation application of the sales transactions from the merchant is below a predetermined number of times, the information processing apparatus according to claim 1, characterized in that receiving a cancel request the sales transactions from the merchant. The cancellation application reception part
If the evaluation of the merchant exceeds a predetermined criterion, the information processing apparatus according to claim 1 or 2, characterized in that receiving a cancel request the sales transactions from the merchant. The cancellation application reception part
The information processing apparatus according to any one of claims 1 to 3 , wherein when the seller pays a predetermined fee, a cancellation application for the sales transaction is received from the seller. The refund section
If the purchaser cancellation application of the sales transaction in which the cancellation application reception unit receives agreed, according to any one of claims 1-4, characterized in that refund the commodity price to the purchaser Information processing device. The sales depending on the cancellation request transaction, the information processing apparatus according to any one of claims 1 to 5, characterized by further comprising a determination unit which determines the evaluation of the seller. The determination unit
The information processing apparatus according to claim 6 , wherein when the commodity price is refunded to the purchaser, the evaluation of the seller is lowered. The payment acceptance unit
Accepting payment for the product price from the successful bidder of the auction that is the purchaser,
The cancellation application reception part
The application for canceling the sales transaction of the product is received from the seller of the auction, which is the seller, until the predetermined period has elapsed after the payment accepting unit has received the payment for the product price. The information processing apparatus according to any one of 1 to 7 . An information processing method executed by a computer,
A payment accepting step of accepting payment for the product price from the purchaser when payment information by the purchaser is accepted through a page for the purchaser of the product to perform a payment procedure ;
Based on the payment information of the product price and the arrival information of the product stored in the storage unit, it is determined whether it is time to apply for cancellation of the sales transaction of the product by the seller of the product, and the payment acceptance Distributing a page including a link for canceling application for sales of the product to the seller of the product from the time the process accepts payment of the product price to before receiving information that the product has arrived at the purchaser A service provider,
When a cancel application link included in a page distributed by the service providing unit is pressed by the seller, a cancellation application receiving step of receiving a cancellation application for the sales transaction of the product from the seller;
When the cancellation application acceptance step accepts the cancellation application for the sales transaction, a refund step of refunding the commodity price to the purchaser by transferring the commodity price to the purchaser's account ;
An information processing method comprising: A payment acceptance procedure for accepting payment for a product price from the purchaser when payment information by the purchaser is accepted through a page for the purchaser of the product to perform a payment procedure ;
Based on the payment information of the product price and the arrival information of the product stored in the storage unit, it is determined whether it is time to apply for cancellation of the sales transaction of the product by the seller of the product, and the payment acceptance Distributing a page including a link for canceling application for a sale transaction of the product to the seller of the product until the procedure before receiving information that the product has arrived at the purchaser after receiving payment for the product A service provider,
When a cancel application link included in the page distributed by the service providing unit is pressed by the seller, a cancellation application reception procedure for receiving a cancellation application for the sales transaction of the product from the seller;
When the cancellation application acceptance procedure accepts the cancellation application for the sales transaction, a refund procedure for refunding the commodity price to the purchaser by transferring the commodity price to the purchaser's account ;
An information processing program for causing a computer to execute.

Images