JP6127617B2 - Service providing system, service providing method, and service providing program - Google Patents

Description

  The present invention relates to a service providing system, a service providing method, and a service providing program for providing a service via a network.

  In recent years, systems that provide services using a network cloud are increasing. The network cloud is a network group that includes a plurality of computers connected to each other via a network, and from the outside, only an input / output is shown as a black box in which the inside is hidden. For example, when a plurality of services are provided in a network cloud, the user can select and use a desired service from the plurality of services without being aware of the location of the service. Hereinafter, an environment provided by a network cloud is referred to as a cloud environment.

  On the other hand, conventionally, a network system connected to the Internet via a firewall and closed to the Internet is generally used. This network environment closed to the Internet is called an on-premises environment. Since the on-premises environment is a closed environment, it is suitable for an application that provides a service specialized for a certain function. On the other hand, the cloud environment is easy to construct a large-scale system, and is suitable for applications that provide functions required by many users.

  Patent Document 1 discloses a service providing system in which a user automatically selects a service provided by a cloud environment according to a preset service level. According to Patent Document 1, it is possible to dynamically select a service provided by a network cloud according to a user's purpose.

  As described above, suitable uses are different between the cloud environment and the on-premises environment. Therefore, there has been a demand for a system that can easily execute appropriate use of services provided by a cloud environment and an on-premises environment according to a user's application.

  Patent Document 1 described above discloses service selection in a cloud environment, and does not disclose any selection of a cloud environment or an on-premises environment.

  The present invention has been made in view of the above, and an object of the present invention is to enable easy use of services in different network environments.

In order to solve the above-described problems and achieve the object, the present invention mainly includes a first service provided in a first network environment that provides a service according to an external access, and mainly an internal access. A service management unit that manages the second service provided in the second network environment that provides the service in response, device identification information that identifies the device, user identification information that identifies the user who uses the device, first service, the second service, and the first holding for holding the service utilization form information associated with at least one, the one of the third service obtained by combining the first service and the second service For the device identified by the device identification information with reference to the service usage information based on the device identification information and the user identification information transmitted from the device. A first service, and having a second service, and a determination section for determining whether to provide any of the third service.

  According to the present invention, it is possible to easily execute different services in different network environments.

FIG. 1 is a block diagram illustrating a configuration of an example of a service providing system applicable to the first embodiment. FIG. 2 is a functional block diagram illustrating an example of functions of the service provision management system according to the first embodiment. FIG. 3 is a diagram illustrating an example of service registration information according to the first embodiment. FIG. 4 is a sequence diagram illustrating an example of service registration information registration processing according to the first embodiment. FIG. 5 is a diagram illustrating an example of service registration information registered according to the sequence according to the first embodiment. FIG. 6 is a diagram illustrating an example of service usage pattern determination information according to the first embodiment. FIG. 7 is a sequence diagram illustrating an example of service usage pattern determination information registration processing according to the first embodiment. FIG. 8 is a diagram illustrating an example of service registration information registered according to the sequence according to the first embodiment. FIG. 9 is a sequence diagram illustrating an example of processing for determining a use service according to the first embodiment. FIG. 10 is a diagram illustrating an example of a service selection / execution screen displayed on the GUI of the client terminal according to the first embodiment. FIG. 11 is a block diagram illustrating a configuration of an example of a service providing system in consideration of an organization according to the second embodiment. FIG. 12 is a diagram illustrating an example of information associating an organization, a user, and a service according to the second embodiment. FIG. 13 is a sequence diagram illustrating an example of processing for determining a service to be used according to the second embodiment. FIG. 14 is a diagram illustrating an example of a service selection / execution screen displayed on the GUI of the client terminal according to the second embodiment.

  Hereinafter, embodiments of a service providing system, a service providing method, and a service providing program will be described in detail with reference to the accompanying drawings.

(First embodiment)
FIG. 1 shows an example of the configuration of a service providing system applicable to the first embodiment. An on-premises environment 2 and a cloud environment 3 are connected to the Internet 1.

  The on-premises environment 2 includes a plurality of server devices 21 and 22 and a plurality of image forming apparatuses as output devices, and these are connected to each other via a network so as to communicate with each other. In the example of FIG. 1, the image forming apparatus uses MFPs (Multi Function Printers) 23 and 24 that can use a plurality of functions such as a print function, a copy function, a scanner function, and a FAX function in one housing. Yes. Each of the server devices 21 and 22 has a function of providing services # 1 and # 2 using, for example, MFPs 23 and 24 as output devices.

  The firewall 20 restricts access from the Internet 1 to the on-premises environment 2. That is, the on-premises environment 2 is a network system closed within the on-premises environment 2, and mainly provides services according to internal access. The on-premises environment 2 is a network environment that is operated and used by one organization such as one company or one office.

  The cloud environment 3 is a network environment configured by a network cloud. The network cloud is a network group that includes a plurality of computers connected to each other via a network, and from the outside, only an input / output is shown as a black box in which the inside is hidden. That is, the cloud environment 3 mainly provides services according to external access.

  In the example of FIG. 1, the cloud environment 3 includes a service provision management system 30 and service provision systems 31 and 32 each composed of one or more information processing apparatuses. Service providing systems 31 and 32 have a function of providing services # 3 and # 4, respectively. At this time, the service providing systems 31 and 32 may provide services # 3 and # 4 using the externally connected MFP 40 as an output device, or use the MFPs 23 and 24 in the on-premises environment 2 as output devices. You can also. The service provision management system 30 manages the provision of services # 3 and # 4 by the service provision systems 31 and 32, and manages the services # 1 and # 2 in the on-premises environment 2.

  Consider a case where the user uses the MFPs 23 and 24 included in the on-premises environment 2 or the MFP 40 connected to the cloud environment 2 in such a configuration. In this case, the service provision management system 30 determines in advance which of the services # 1 to # 4 included in the on-premises environment 2 and the cloud environment 3 is provided to, for example, the MFP 23 that the user intends to use. Judgment is based on the set information. Then, the service provision management system 30 notifies the MFP 23 that the user intends to use information on the selected service. Thereby, the user can start using the notified service as it is without being aware of the on-premises environment 2 and the cloud environment 3.

  More specifically, for example, the user requests the service provision management system 30 from the MFP 23 to use the service. At this time, the MFP 23 requests the user to input the user ID, and transmits the input user ID and the device ID of the MFP 23 to the service provision management system 30. Note that the device ID is stored in advance in a ROM (Read Only Memory) of the MFP 23.

  Based on the user ID and device ID transmitted from the MFP 23, the service provision management system 30 determines the usage mode of the service used by the MFP 23. In this example, the service usage forms include a form using an on-premises service provided by the on-premises environment 2, a form using a cloud service provided by the cloud environment 3, and a hybrid service including the on-premises service and the cloud service. There are three types of forms to use.

  When the service provision management system 30 determines the usage pattern of the service, the service provision management system 30 notifies the MFP 23 of the determined usage pattern and a list of services included in the usage pattern. The MFP 23 displays this list using a GUI (Graphical User Interface) and prompts the user to select a service. When the user performs a service selection instruction operation on the GUI of the MFP 23, the user can use the selected service by the MFP 23.

  FIG. 2 is a functional block diagram illustrating an example of functions of the service provision management system 30 according to the first embodiment. The service provision management system 30 includes a service registration unit 300, a service notification unit 301, a service use form determination information registration unit 302, a use service determination unit 303, a service registration information holding unit 304, and a service use form determination information holding. Part 305.

  The service registration unit 300 has a function of registering a service provided to the user. The service registration unit 300 uses the on-premises service provided by the on-premises environment 2, the use of the cloud service provided by the cloud environment 3, and the use of the on-premises service and the cloud service in various usage forms. sign up. The registered service registration information is held in the service registration information holding unit 304.

  FIG. 3 shows an example of service registration information held in the service registration information holding unit 304 according to the first embodiment. In the service registration information, for each service usage mode, the type of service provided in the usage mode and the usage service information are registered. As the service type, printing, distribution (FAX or data transmission), scanning (saving), and the like can be assumed.

  In this example, the service usage form is either an on-premises service or a cloud service. The service usage form can be registered for each server device or service providing system that provides the service. In the example of FIG. 3, services # 1 and # 2 provided from the server devices 21 and 22 are registered as on-premises # 1 and # 2, respectively. Similarly, services # 3 and # 4 provided from the service providing systems 31 and 32 are registered as clouds # 1 and # 2, respectively.

  In the usage service information, information indicating an access destination for the corresponding service is registered. For example, URL (Uniform Resource Locator) where the corresponding service is provided is registered as the usage service information. A plurality of use service information can be registered for one service use form.

  FIG. 4 is a sequence diagram illustrating an example of service registration information registration processing according to the first embodiment. In FIG. 4, the client terminal 50 can be used exclusively by an administrator who provides a service managed by the service provision management system 30. The client terminal 50 may be connected to the Internet 1 or may be included in the on-premises environment 2 or the cloud environment 3. The client terminal 50 is operated by the service administrator, and the service usage form, service type, and usage service information are input to the input device 51 included in the client terminal 50. When the client terminal 50 is included in the on-premises environment 2 or the cloud environment 3, the service usage form may be set automatically according to these environments.

  These pieces of information input to the input device 51 are transmitted to the service provision management system 30 as usage service information and input to the service registration unit 300 (step S10). The service registration unit 300 registers the input usage service information in the service registration information holding unit 304 (step S11). The service registration information holding unit 304 holds the registered use service information and sends a notification indicating the completion of registration to the service registration unit 300 (step S12). Upon receiving this notification, the service registration unit 300 notifies the input device 51 of the client terminal 50 that registration of the usage service information has been completed (step S13).

  In the case of registering a plurality of use service information, the processes in steps S10 to S13 described above are repeated. In addition, use service information of different use forms can be registered from the same client terminal 50. FIG. 5 shows an example of service registration information registered according to the sequence of FIG.

  The service notification unit 301 notifies the MFPs 23, 24, and 40 that have requested the service of information indicating the service to be provided.

  The service usage pattern determination information registration unit 302 registers the user ID, the device ID, and the service usage pattern in association with each other. FIG. 6 shows an example of service usage pattern determination information held in the service usage pattern determination information registration unit 302 according to the first embodiment. As described above, the service usage pattern determination information is information in which the device ID, the user ID, and the service usage pattern are associated with each other.

  In the example of FIG. 6, two device IDs “001” and “002” are associated with a user whose user ID is “111”. Regarding the user with the user ID “111”, “Cloud” is associated with the device ID “001” as a service usage mode, and “On-premise” is associated with the device ID “002” as a service usage mode. . That is, the user with the user ID “111” can use the cloud service when using the device with the device ID “001”, and can use the on-premises service when using the device with the device ID “002”. Is shown.

  In the example of FIG. 6, the service usage form “hybrid” associated with the user ID “222” and the device ID “002” indicates that both the cloud service and the on-premises service can be used.

  The configuration of the service usage form determination information is not limited to this example. For example, in the example of FIG. 6, the device ID is registered for each device. However, the present invention is not limited to this, and the device ID may be collectively given to a device group including a plurality of devices. Similarly, the user ID may be given collectively to a user group including a plurality of users instead of each user. In the case of using a device group, information for associating the device ID of each device with the device group is prepared in advance. Similarly, when using a user group, information for associating the user ID of each user with the user group is prepared in advance.

  FIG. 7 is a sequence diagram illustrating an example of service usage pattern determination information registration processing according to the first embodiment. In FIG. 7, the client terminal 50 can be used exclusively by the administrator on the service providing side, as in the example of FIG.

  The client terminal 50 is operated by the service administrator, and a set of device ID and user ID is input to the input device 51 included in the client terminal 50. Further, for the input set of device ID and user ID, The service usage form to be associated is input. The set of device ID, user ID, and service usage type input to the input device 51 is transmitted to the service provision management system 30 as service usage type determination information and input to the service usage type determination information registration unit 302. (Step S20). The service usage pattern determination information registration unit 302 registers the input service usage pattern determination information in the service usage pattern determination information holding unit 305 (step S21).

  The service usage pattern determination information holding unit 305 holds the registered service usage pattern determination information, and sends a notification indicating the completion of registration to the service usage pattern determination information registration unit 302 (step S22). Upon receiving this notification, the service usage pattern determination information registration unit 302 notifies the input device 51 of the client terminal 50 that registration of the service usage pattern determination information has been completed (step S23).

  When registering a set of a plurality of user IDs, device IDs, and service usage forms, the processes in steps S20 to S23 described above are repeated. FIG. 8 shows an example of service registration information registered according to the sequence of FIG.

  The use service determination unit 303 refers to service use form determination information held in the service use form determination information holding unit 305 based on the device ID and the user ID transmitted from the MFPs 23, 24, and 40. Then, the service usage determining unit 303 determines a service usage mode that can be used by the user identified by the user ID in the device identified by the device ID.

  FIG. 9 is a sequence diagram illustrating an example of processing for determining a use service according to the first embodiment. In FIG. 6, a client terminal 60 is a terminal device for requesting the use of a service, and corresponds to any of the MFPs 23, 24, and 40 in the example of FIG. In this case, the service use unit 61 of the client terminal 60 performs GUI display control for the MFPs 23, 24, and 40, for example, and information processing for processing and outputting information input to the GUI. Part.

  Hereinafter, an example in which the client terminal 60 is the MFP 23 in the on-premises environment 2 and the user requests the use of a service from the MFP 23 will be described. First, the user inputs his / her user ID to the client terminal 60 and instructs a service use request. In response to this instruction, the service utilization unit 61 of the client terminal 60 transmits an available service acquisition request to the service provision management system 30 (step S30). Here, the available service acquisition request includes the device ID of the client terminal 60 and the input user ID.

  When the available service acquisition request is received by the service providing management system 30, it is input to the used service determination unit 303. Based on the device ID and the user ID included in the input available service acquisition request, the use service determination unit 303 makes an inquiry about the service use form determination information registered in the service use form determination information holding unit 305 (step S31). ). In response to this inquiry, the service use form determination information holding unit 305 notifies the use service determination unit 303 of the service use form associated with the set of device ID and user ID (step S32).

  In order to acquire usable service information that is usable service information corresponding to the service usage form notified in step S32, the service usage determining unit 303 acquires a service registration information holding unit based on the service usage form. An inquiry is made to 304 (step S33). In response to this inquiry, the service registration information holding unit 304 notifies the available service information associated with the service usage form (step S34). As described with reference to FIG. 3, this use service information may include a plurality of usable service information. The usage service determination unit 303 passes the notified available service information to the service notification unit 301 (step S35), and the service notification unit 301 notifies the client terminal 60 of the passed available service information (step S36). .

  The client terminal 60 displays the available service information notified from the service notification unit 301 on the GUI, and prompts the user to select and execute a service indicated in the available service information (step S37). FIG. 10 shows an example of a service selection / execution screen displayed on the GUI of the client terminal 60 (for example, the MFP 23) according to the first embodiment. In FIG. 10, a service selection / execution screen 80 displays a list of services included in the available service information. As an example, when the available service information includes a plurality of services # 1, # 2, and # 3, each service # 1, # 2, and # is displayed on the service selection / execution screen 80 as shown in FIG. Buttons 81, 82 and 83 for selecting 3 are displayed. The user can use the service by designating the buttons 81 to 83 corresponding to the desired service.

  The service selection / execution screen 80 can be generated based on the available service information notified from the service notification unit 301 by the client terminal 60. For example, the service notification unit 301 generates display control information for displaying the service selection / execution screen 80 based on available service information notified to the client terminal 60, and the display control information can be used. You may transmit to the client terminal 60 with service information. In this case, the client terminal 60 generates the service selection / execution screen 80 according to the transmitted display control information.

  When a service selection operation is performed on the service selection / execution screen 80, the client terminal 60 transmits a service use start request for requesting start of use of the selected service to the service providing apparatus 70 (step S38). . The service providing device 70 is, for example, a device corresponding to the URL indicated by the usage service information. In the example of FIG. 9, for convenience, the service providing apparatus 70 is shown to include an on-premises service unit 700 that executes an on-premises service and a cloud service unit 701 that executes a cloud service. Actually, the on-premises service unit 700 and the cloud service unit 701 are sets of URLs corresponding to the on-premises service and the cloud service, respectively.

  As described above, in the first embodiment, a service usage mode indicating any one of an on-premises service, a cloud service, and a hybrid service is associated with a set of a device ID and a user ID. Therefore, the user can use these on-premises service, cloud service, and hybrid service properly without being aware of it.

  Note that the service registration unit 300, the service notification unit 301, the service usage pattern determination information registration unit 302, and the usage service determination unit 303 that configure the service provision management system 30 described above are stored in the storage on the network cloud that configures the cloud environment 3. The program is stored in advance and realized by a program that operates in a distributed manner on one or more CPUs (Central Processing Units) included in the cloud environment 3. The program is configured to be provided by being stored on an information processing device on the cloud environment 3 or an information processing device connected to the cloud environment 3 via the Internet 1 and downloaded via a network, for example. Is done. However, the program may be provided in a form that can be installed or executed in a computer-readable recording medium such as a CD (Compact Disk) or a DVD (Digital Versatile Disk). Good.

  The program has a module configuration including, for example, each of the above-described units (service registration unit 300, service notification unit 301, service use form determination information registration unit 302, use service determination unit 303). When one or more CPUs included in the cloud environment 3 read and execute the program from the above-described storage, the above-described units are loaded on the main storage device for the one or more CPUs, and the respective units are on the main storage device. To be generated.

(Second Embodiment)
Next, a second embodiment will be described. The second embodiment is an example in which an organization ID for identifying an organization to which a user belongs is used in addition to the above-described device ID and user ID as information for identifying a service available to the user. FIG. 11 shows a configuration of an example of a service providing system in consideration of an organization according to the second embodiment. Here, it is assumed that each organization manages different on-premises environments. Moreover, below, it demonstrates using a company as an example of an organization. Of course, the organization is not limited to a company. It may be a school, a specific group or a hospital.

  Company A and Company B have on-premises environments 102 and 103 connected to the Internet 100 through firewalls 120 and 130, respectively. The on-premises environment 102 includes server apparatuses 121 and 122 that are communicably connected to each other via a network, and includes MFPs 123 and 124 as output apparatuses. The server apparatuses 121 and 122 each have a function of providing services # 11 and # 12 that use, for example, MFPs 123 and 124 as output apparatuses.

  Similarly, the on-premises environment 103 includes server apparatuses 131 and 132 that are communicably connected to each other via a network, and includes an MFP 133 as an output apparatus. Each of the server devices 131 and 132 has a function of providing services # 13 and # 14 using, for example, the MFP 133 as an output device.

  Similar to the cloud environment 3 of FIG. 1, the cloud environment 101 includes a service provision management system 110 and service provision systems 111 and 112 each composed of one or more information processing apparatuses. The service providing systems 111 and 112 have a function of providing services # 15 and # 16, respectively. The service providing systems 111 and 112 may provide the services # 15 and # 16 using the externally connected MFP 113 as an output device, and the MFPs 123, 124, and 133 in the on-premises environments 102 and 103 are output devices. Can also be used. The service provision management system 110 manages the provision of services # 15 and # 16 by the service provision systems 111 and 112, and manages the services # 11 to # 14 in the on-premises environments 102 and 103.

  The configuration of the service provision management system 110 according to the second embodiment is the same as the configuration of the service provision management system 30 according to the first embodiment described with reference to FIG. That is, the service provision management system 110 includes a service registration unit 300, a service notification unit 301, a service usage pattern determination information registration unit 302, a usage service determination unit 303, a service registration information holding unit 304, and a service usage pattern determination. And an information holding unit 305.

  In the service providing system according to the second embodiment, in addition to the service registration information and the service usage pattern determination information described above, the user can use the information by associating the organization, the user, and the service with each other. Select a service.

  FIG. 12 shows an example of information associating an organization with a user and a service according to the second embodiment. FIG. 12A shows an example of user affiliation information in which a user ID and an organization ID for identifying an organization are associated with each other. FIG. 12B shows an example of organization provided service management information for managing services provided by each organization. In the example of FIG. 12B, the cloud service and the on-premises service are associated with the organization ID.

  In FIG. 12B, the cloud service and the on-premises service are shown arranged for each row, but there is no special relationship between the two. In FIG. 12B, cloud services that do not overlap each other are associated with each organization, but this is not limited to this example, and each organization can also associate cloud services that overlap each other.

  These user affiliation information and organization-provided service management information are registered in the service usage pattern determination information holding unit 305 by the service usage pattern determination information registration unit 302 in the same manner as described with reference to FIG.

  FIG. 13 is a sequence diagram illustrating an example of processing for determining a service to be used according to the second embodiment. In FIG. 13, the same reference numerals are given to portions common to FIG. 9 described above, and detailed description thereof is omitted. In FIG. 13, the client terminal 60 corresponds to one of the MFPs 123, 124, 133, and 113.

  Hereinafter, an example in which the client terminal 60 is the MFP 123 in the on-premises environment 102 and the user requests use of a service from the MFP 123 will be described. Here, it is assumed that the MFPs 123, 124, and 133 have an organization ID indicating the organization to which the MFP belongs in advance stored in a ROM or the like.

  First, the user inputs his / her user ID to the client terminal 60 and instructs a service use request. In response to this instruction, the service utilization unit 61 of the client terminal 60 transmits an available service acquisition request to the service provision management system 110 (step S40). Here, the available service acquisition request includes the device ID of the client terminal 60, the input user ID, and the organization ID indicating the organization to which the client terminal 60 belongs.

  When the available service acquisition request is received by the service provision management system 110, it is input to the used service determination unit 303. Based on the device ID and the user ID included in the input available service acquisition request, the use service determination unit 303 makes an inquiry about the service use form determination information registered in the service use form determination information holding unit 305 (step S41). ). In response to this inquiry, the service usage mode determination information holding unit 305 notifies the usage service determination unit 303 of the service usage mode associated with the set of device ID and user ID (step S42).

  Also, in step S41 described above, the use service determination unit 303 makes an inquiry about the user affiliation information registered in the service use form determination information holding unit 305 based on the user ID included in the service use request. In response to this inquiry, the service usage pattern determination information holding unit 305 notifies the usage service determination unit 303 of the organization ID associated with the user ID. Further, the use service determination unit 303 makes an inquiry about the organization-provided service management information registered in the service use form determination information holding unit 305 based on the organization ID included in the service use request. In response to this inquiry, information indicating the service associated with the organization ID is notified from the service use form determination information holding unit 305.

  In order to obtain usable service information corresponding to the service usage form notified in step S42, the usage service determining unit 303 makes an inquiry to the service registration information holding unit 304 based on the service usage form (step S43). In response to this inquiry, the service registration information holding unit 304 notifies the available service information associated with the service usage form (step S44).

  Here, the available service information notified from the service registration information holding unit 304 to the used service determining unit 303 in step S44 includes all the used service information that can be used by the combination of the device ID and the user ID. . Therefore, the use service determining unit 303 narrows down the services that the user indicated by the user ID can use from the device indicated by the device ID based on the user affiliation information and organization provision service management information acquired in step S42.

  More specifically, the use service determination unit 303 acquires an organization ID associated with the user ID based on the user affiliation information. Next, the use service determination unit 303 identifies use service information (referred to as organization provision service information) associated with the organization ID associated with the user ID based on the organization provision service management information. The use service determining unit 303 can use the available service information that matches the organization-provided service information from the available service information acquired in step S44 from the device indicated by the device ID. Is selected as the available service information (step S45). The use service determining unit 303 transmits the specified usable service information to the client terminal 60 (steps S46 and S47).

  The client terminal 60 displays the available service information notified from the service notification unit 301 on the GUI, and prompts the user to select and execute a service indicated in the available service information (step S48). FIG. 14 shows an example of a service selection / execution screen displayed on the GUI of the client terminal 60 (for example, the MFP 123) according to the second embodiment. In FIG. 14, a service selection / execution screen 90 displays a list of services included in the available service information.

  At this time, when it is determined only by the combination of the device ID and the user ID, it is assumed that the services # 11 to # 16 can be used, and the buttons 91 to 96 are used to select these services # 11 to # 16. It shall be a button. When the organization indicated by the organization ID does not provide the services # 13, # 14, and # 16 for the services # 11 to # 16, as shown by the dotted lines in FIG. Buttons 94, 95 and 96 for selecting 14 and # 16 are not displayed, and selection of these services is prohibited.

  On the other hand, buttons 91, 92 and 93 for selecting services # 11, # 12 and # 15 provided by the organization indicated by the organization ID are displayed on the service selection / execution screen 90 and can be selected by the user. .

  When a service selection operation is performed on the service selection / execution screen 90, the client terminal 60 transmits a service use start request for requesting start of use of the selected service to the service providing apparatus 70 (step S49). .

  As described above, in the second embodiment, the use of the service provided only by the organization to which the user does not belong is prohibited by using the organization ID for identifying the organization. Therefore, it is possible to prevent the user from erroneously using a service that can be used only by an organization different from the organization to which the user belongs.

  The above-described embodiment is a preferred embodiment of the present invention, but is not limited thereto, and various modifications can be made without departing from the scope of the present invention.

DESCRIPTION OF SYMBOLS 1,100 Network 2,102,103 On-premises environment 3,101 Cloud environment 20,120,130 Firewall 21,22,121,122,131,132 Server apparatus 23,24,40,123,124,133,113 MFP
30, 110 Service provision management system 31, 32, 111, 112 Service provision system 50, 60 Client device 51, 61 Input device 300 Service registration unit 301 Service notification unit 302 Service usage form determination information registration unit 303 Service utilization determination unit 304 Service Registration information holding unit 305 Service usage pattern determination information holding unit

JP 2012-53853 A

Claims (9)

A first service provided in a first network environment that provides a service mainly in response to external access and a second service provided in a second network environment that provides a service mainly according to internal access A service management unit for managing services;
Device identification information for identifying a device, user identification information for identifying a user who uses the device, the first service , the second service , and the first service and the second service and at least one of the combined third service, a first holding portion for holding the service utilization form information associated with a
Referring to the service usage information based on the device identification information and the user identification information transmitted from the device, the first service for the device identified by the device identification information , and the second A service providing system comprising: a determination unit that determines which of the third service and the third service is to be provided. A second holding unit for holding user affiliation information in which the user identification information and the organization identification information for identifying the organization are associated;
A third holding unit that holds organization use service information that associates the organization identification information with a service that can be used by the organization identified by the organization identification information in the first service; Have
The determination unit
When it is determined to provide the first service to the device based on the device identification information and the user identification information transmitted from the device, based on the user affiliation information and the organization use service information, The service providing system according to claim 1, wherein a service that can be used by the organization corresponding to the user identification information among the first service is provided to the device. The information processing apparatus according to claim 1, further comprising: a notification unit that generates display information for displaying a list of services that can be used by the organization and provided to the device by the determination unit, and transmits the display information to the device. 2. The service providing system according to 2. The determination unit
The use of the first service associated with organization identification information different from the organization identification information corresponding to the user identification information transmitted from the device is prohibited on the device. The service providing system according to claim 2 or claim 3. A second holding unit for holding user affiliation information in which the user identification information and the organization identification information for identifying the organization are associated;
A third holding unit for holding organizational body use service information that associates the organizational body identification information with the second service;
When the determination unit determines to provide the second service to the device based on the device identification information and the user identification information transmitted from the device, the user affiliation information and the organization use service information 2. The service providing system according to claim 1, further comprising: a communication unit that generates display information for displaying a list of services included in the second service and transmits the display information to the device. . Service providing system according to any one of claims 1 to 5, characterized in that they are composed of one or more information processing apparatus. A service providing system including a service management system composed of one or more information processing devices and an output device for performing output processing of services provided from the service management system,
The service management system includes:
A first service provided in a first network environment that provides a service mainly in response to external access and a second service provided in a second network environment that provides a service mainly according to internal access A service management unit for managing services;
Device identification information for identifying a device, user identification information for identifying a user who uses the device, the first service , the second service , and the first service and the second service and at least one of the combined third service, a first holding portion for holding the service utilization form information associated with a
The first service for the output device identified by the device identification information with reference to the service usage information based on the device identification information and the user identification information transmitted from the output device ; A determination unit that determines which of the second service and the third service is provided;
A receiving unit for receiving the device identification information and the user identification information;
A notification unit for notifying the output device of a determination result by the determination unit;
The output device is
A transmitter that transmits the device identification information and user identification information of a user in use to the service management system;
An output unit that performs output processing of at least one of the first service , the second service, and the third service managed by the service management unit in response to a notification from the notification unit A service providing system characterized by that. A service providing method in a service providing system including a service management system in which one or more information processing devices operate in a distributed manner,
The one or more information processing apparatuses mainly provide a first service provided in a first network environment that provides a service according to an external access, and a second service that mainly provides a service according to an internal access . A service management step for managing a second service provided in the network environment;
The one or more information processing devices include device identification information for identifying a device, user identification information for identifying a user who uses the device, the first service , the second service , and the first and at least one of the third service the combined service and the second service, the service utilization form information associated with the, with reference on the basis of said device identification information transmitted with the user identification information from the device And a determination step of determining which of the first service , the second service, and the third service is provided to the device identified by the device identification information. A service providing method characterized by the above. A first service provided in a first network environment that provides a service mainly in response to external access and a second service provided in a second network environment that provides a service mainly according to internal access Service management steps for managing services;
Device identification information for identifying a device, user identification information for identifying a user who uses the device, the first service , the second service , and the first service and the second service are combined. and at least one of the third service, the service utilization form information associated with the, with reference on the basis of said device identification information transmitted with the user identification information from the device, is identified by the instrument identifying information A service providing program for causing a computer to execute a determination step of determining which of the first service , the second service, and the third service is provided to the device.

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