JP5277619B2 - Information processing apparatus and visit schedule adjustment system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processor and a visiting schedule adjustment system which performs scheduling flexibly in consideration of conditions of both sides of a user and a visiting worker, and can promote efficiency of operation of a manager who mediates adjustment. <P>SOLUTION: A server computes visiting conformity for making a visiting worker visit to a user based on a relation between information of the visiting worker who is to take charge of visiting service and request conditions input by the user (S104), decides a priority to transmit inquiry information on visiting propriety based on the computed visiting conformity (S105), transmits the inquiry information to a contact of the relevant visiting worker according to a decided priority (S110), generates the schedule information which makes the visiting worker who input reply information of the content indicating that visiting is feasible to the inquiry information, the person in charge, and transmits the generated schedule information. <P>COPYRIGHT: (C)2009,JPO&amp;INPIT

Description

  The present invention provides an information processing apparatus and a visit schedule that can flexibly adjust a visit schedule between a visitor who provides a visit service such as visit nursing or visit care and a visitor service user. Regarding the adjustment system.

Conventionally, in order to automatically adjust the visit schedule between the visitor who provides the visit service and the visitor service user, an automatic scheduling technique using an algorithm for searching for an optimization problem or a constraint satisfaction problem is used. The system which has is proposed (for example, patent document 1 and patent document 2). The administrator who mediates the adjustment by such a system was able to work efficiently.
JP 2001-306700 A JP 2003-141257 A

  However, in fields such as home-visit nursing or home-care, it is accompanied by urgency such as sudden illness or serious illness, so the user changes or cancels the request conditions and deletes the schedule information confirmed by the visiting worker. Or, frequent changes occurred. Therefore, the conventional visit schedule adjustment system has a problem that the schedule cannot be adjusted flexibly while taking into consideration the circumstances of both the user and the visitor.

  The present invention has been made in view of such circumstances, and the object of the present invention is the relationship between the information on the visitor who should be in charge of the visit service by the information processing apparatus and the request condition entered by the user. Based on the calculated visit suitability, the priority for inquiring about visitability is determined based on the visit suitability of visiting the visitor to the user based on the calculated visit suitability. By making contact information and generating schedule information for the visitor who answered that he / she can visit the inquiry, and generating the generated schedule information, the user and the visitor The schedule can be adjusted flexibly in consideration of both circumstances, and the administrator who mediates the adjustment can work efficiently. And to provide a broadcasting processing apparatus and visit scheduling system.

In order to solve the above object, an information processing apparatus according to the present invention receives information input by a visitor service visitor or a visitor who provides a visit service, and the user and the visitor are based on the received information. In the information processing device that adjusts the schedule of the visit service between and the worker information database that stores the worker information about the visitor in association with the contact information to the visitor, and the user A means for accepting a plurality of request conditions including newly entered or updated input and including a visit date and time of a visit service, and satisfying a part or all of the accepted request conditions among the worker information stored in the worker information database. Candidate extraction means for extracting information as candidate information, and the candidate based on the relationship between the extracted candidate information and the accepted request condition The visit suitability calculation means for calculating the visit suitability for visiting the visitor indicated by the information to the user, and the priority of the inquiry to the visitor indicated by the candidate information based on the calculated visit suitability The urgent level of the visit service is calculated by calculating a difference between the means for determining and the reception date / time when the request condition for the visit service is received and the desired visit date / time included in the request condition, and comparing the calculated difference with a predetermined value. If the urgency of the visit service is determined to be small, the inquiry information about whether or not to visit is sent to the contact person of the visitor who is the highest priority among the determined priorities , If it is determined that the urgency level of the visit service is large, the inquiry information about whether or not the visit can be made intermittently at intervals according to the difference to the contact information of all the visit workers without following the determined priority order. And inquiry means for transmitting broadcast, input by visiting personnel, and means for receiving answer information indicating the answer to the inquiry information, means received answer information to determine whether a content indicating the possibility visits and When it is determined that the received answer information indicates that it is possible to visit, means for generating schedule information with the visitor who has input the answer information as a person in charge, and means for outputting the generated schedule information, It is characterized by providing.

  The information processing apparatus according to the present invention includes means for receiving a deletion request for schedule information input by a visitor, and means for deleting target schedule information in response to the received deletion request. The means, except for the visitor who was assigned as the person in charge in the deleted schedule information among the determined priorities, sends inquiry information about the availability of visits to the contact person of the visitor who is regarded as the highest priority. It is characterized by being.

  Further, the information processing apparatus according to the present invention further includes means for selecting a part or all of the request conditions as a calculation condition for calculating an absolute condition and a visit suitability for extracting candidate information, respectively. The candidate extracting means extracts information satisfying the selected absolute condition among the worker information stored in the worker information database as candidate information, and the visit suitability calculating means extracts the extracted candidate Based on the relationship between the information and the selected calculation condition, the visit suitability for making the user visit the visitor indicated by the candidate information is calculated.

  Further, in the information processing apparatus according to the present invention, the visit suitability calculation unit calculates a pair of each combination of the selected calculation conditions and a unit that calculates a weight according to a result of the pair comparison. Means for storing weights in association with each calculation condition; and means for deriving a satisfaction degree that the candidate information satisfies the calculation condition based on a relationship between the extracted candidate information and each selected calculation condition; And means for sequentially calculating a product of the weighting corresponding to the calculation condition and the derived satisfaction degree, and means for outputting the sum of the sequentially calculated products as the visit suitability.

Furthermore, a visit schedule adjustment system according to the present invention includes a central device and a plurality of communication terminal devices connected to the central device via a communication network and transmitting and receiving information input by a user or a visit worker. In the visit schedule adjustment system that adjusts the schedule of the visit service between the user and the visitor, the worker information about the visitor is stored in association with the contact information to the visitor. The first communication terminal device includes a means for transmitting a plurality of request conditions including a desired visit date and time of a visit service that is newly input or updated by a user and includes a worker information database. Information that satisfies part or all of the request conditions received from the first communication terminal device among the worker information stored in the worker information database A candidate extracting means for extracting information as a report, and a visit for calculating a visit suitability for causing a visitor to be visited by a visitor indicated by the candidate information based on the relationship between the extracted candidate information and the received request condition A degree-of-fit calculation means, a means for determining the priority of inquiries to the visitor indicated by the candidate information based on the calculated degree of visit suitability, a reception date and time when the request condition for the visit service is received, and the request condition When calculating the difference with the desired visit date and time included, and comparing the calculated difference with a predetermined value to determine the magnitude of the urgency level of the visit service, and when determining that the urgency level of the visit service is small, of the determined priorities and transmits the inquiry information for a second visit whether the communication terminal apparatus shown contact information for visiting personnel to be the highest priority, urgency of the visiting service large If it is determined, at intervals corresponding to the difference to all visitors workers contact without following the determined priorities and a query unit that broadcast transmission inquiry information intermittently visit possibility, the second The communication terminal device includes means for receiving response information indicating an answer to the inquiry information received from the central device by the input of a visitor, and means for transmitting the received answer information to the central device, Furthermore, when it is determined that the response information received from the second communication terminal device is a content indicating that a visit is possible, and the received response information is a content indicating that a visit is possible, the response It is characterized by comprising means for generating schedule information in which a visitor who has input information is in charge, and means for outputting the generated schedule information.

  In the present invention, information satisfying a part or all of a plurality of request conditions input by the user is extracted as candidate information from the information on the visitor, thereby satisfying the user request conditions. Matching visitor is a candidate. In addition, by calculating the visit suitability for causing the visitor indicated by the candidate information to visit the user based on the relationship between the extracted candidate information and the request condition of the user, the request condition of the candidate is obtained. Find the degree of match. In addition, the priority order is determined based on the calculated visit suitability level, and according to the determined priority order, the inquiry information on whether or not the visitor can be visited is transmitted to the contact person of the corresponding visitor, so that the degree of matching with the request condition can be increased. Confirm the request to the candidates in descending order. In addition, when it is determined that the received answer information indicates contents that can be visited, by generating schedule information in which the visitor who has input the answer information is in charge, the accepted visitor is designated as the responsible person. To do.

  In the present invention, by considering the conditions of both the user who uses the visit service and the visitor who provides the visit service, excluding the visitor who cannot adjust the schedule, the conditions of the user are excluded. It is possible to flexibly adjust the schedule with the person in charge who is most in line with the person in charge as the person in charge.

  Hereinafter, an information processing apparatus and a visit schedule adjustment system according to the present invention will be described with reference to the drawings illustrating embodiments. FIG. 1 is a schematic diagram showing the overall configuration of a visit schedule adjustment system according to the present invention.

  As shown in FIG. 1, the visit schedule adjustment system according to the present invention includes user communication terminal devices 1, 1,... Serving as a contact for user A and worker communication terminal serving as a contact for visitor B. 2, 2,..., A server 3 connectable to each user communication terminal device 1 and worker communication terminal device 2 via a communication network, a user information database DB1 connected to the server 3, and agent information It consists of a database DB2, a worker information database DB3, and a visit schedule database DB4.

  Each user communication terminal device 1 corresponds to a first communication terminal device according to the present invention, and corresponds to, for example, a personal computer (hereinafter referred to as “PC”) or a mobile phone device. Each user communication terminal device 1 can be connected to the server 3 via a communication network, and serves as a contact for each user A. User A is a person who requests a visit service. In the present embodiment, an example in which the user A operates the user communication terminal device 1 will be described. However, the present invention is not limited to this. For example, the user A can use the user communication terminal. If the device 1 cannot be operated, an agent (not shown) may operate the user communication terminal device 1 instead.

  Each worker communication terminal device 2 corresponds to a second communication terminal device according to the present invention, and corresponds to, for example, a PC, a mobile phone device, or a PDA (Personal Digital Assistant) with a communication function. Each worker communication terminal device 2 can be connected to the server 3 via a communication network, and serves as a contact for each visitor B.

  The server 3 corresponds to an information processing apparatus or a central apparatus according to the present invention, and is managed and maintained by an administrator C. The server 3 accesses the user information database DB1, the agent information database DB2, the worker information database DB3, and the visit schedule database DB4, and stores or reads data. A storage example of each database will be described later.

  Here, the configuration and operation of the server 3 will be described. FIG. 2 is a block diagram showing the configuration of the server 3. The server 3 includes an external storage device 31, a communication interface 32, a RAM 33, an auxiliary storage device 34, an input unit 35, an output unit 36, a database communication interface 37, and a CPU 38. Each hardware is connected to each other via a bus 30.

  The CPU 38 reads a program stored in the auxiliary storage device 34, controls each hardware of the server 3 based on the read program, and executes a schedule adjustment process. The procedures of various processes executed by the CPU 38 will be described later. The CPU 38, for example, candidate extraction means, visit suitability calculation means, inquiry priority determination means, answer information determination means, schedule information generation means, schedule information deletion means, urgency determination A means for calculating a difference, a means for determining whether or not an emergency is indicated, a means for selecting an absolute condition and a calculation condition, a means for determining a transmission timing, and the like.

  The external storage device 31 is a device for reading a program or various data recorded on the recording medium 311. When the recording medium 311 is inserted into the insertion slot (not shown), the external storage device 31 reads the program or various data recorded on the inserted recording medium 311 and assists the read program or various data. The data is output to the storage device 34.

  The communication interface 32 is a terminal on the communication network and is controlled by the CPU 38. The communication interface 32 is a means for transmitting / receiving information to / from each user communication terminal device 1 and the worker communication terminal device 2 via the communication network, a means for receiving and outputting information, and a communication to the worker communication terminal device 2. Corresponds to inquiry means.

  The RAM 33 is a main storage device that stores a plurality of pieces of information and can read them regardless of the storage order, storage position, etc. The RAM 33 stores, for example, a program read from the auxiliary storage device 34, various data generated by executing the program, and various information received from the outside. The RAM 33 appropriately reads various information stored according to the reading instruction from the CPU 38.

  The auxiliary storage device 34 corresponds to, for example, a magnetic storage type hard disk. The auxiliary storage device 34 stores various data such as a program, a candidate list T7, a paired comparison list T8, a magnitude relation list T9, and a weighting list T10. The auxiliary storage device 34 appropriately reads out a stored program or the like in accordance with a reading instruction from the CPU 38.

  The input unit 35 is operated by the administrator C, receives input of various instructions for management, maintenance, or schedule adjustment of the server 3, and outputs the received various instructions to the RAM 33, the auxiliary storage device 34, or the CPU 38. The input unit 35 corresponds to, for example, a keyboard or a mouse.

  The output unit 36 is controlled by the CPU 38 to receive various information for management, maintenance, or schedule adjustment of the server 3 from the RAM 33, the auxiliary storage device 34, or the CPU 38, and outputs the received information. The output unit 36 corresponds to, for example, a display device or a speaker. The output unit 36 corresponds to a schedule information output unit or the like.

  The database communication interface 37 is a means for transmitting and receiving information between the user information database DB1, the agent information database DB2, the worker information database DB3, and the visit schedule database DB4.

  Next, a storage example of each user basic information table T1 and each user performance information table T2 stored in the user information database DB1 will be described. FIG. 3 is a diagram illustrating a storage example of the user basic information table T1, and FIG. 4 is a diagram illustrating a storage example of the user performance information table T2.

  In each user basic information table T1, personal information about the user A is generated and stored for each individual. The stored personal information includes, for example, the name of user A, the address of user A, the sex of user A, the date of birth of user A, the phone number of user A, and the mobile phone of user A The number, the mobile mail address of the user A, the email address of the user A, the name of the agent representing the user A, and the like are included. Such personal information is stored in advance in the user information database DB1 through input to the user communication terminal device 1. In the present embodiment, an example in which the email address of the user A is used as the contact information of the user A will be described, but the present invention is not limited to this, and the mobile email address of the user A It may be.

  In each user record information table T2, the contents of visit services used by the user A in the past are generated and stored for each visit service. The stored contents include, for example, the name of user A, the date of visit to user A, the visit time to user A, the visit service to user A, the person in charge of user A, the use The visitor who desires the person A is included. Each user performance information table T2 is generated based on the generated schedule information when the server 3 generates the schedule information, stored in the user information database DB1 for each visit reservation, and the target schedule information is deleted. Deleted from the worker information database DB3.

  Next, a storage example of each agent basic information table T3 stored in the agent information database DB2 will be described. FIG. 5 is a diagram showing a storage example of the agent basic information table T3.

  In each agent basic information table T3, personal information about the agent acting on behalf of the user A is generated and stored for each individual. The stored personal information includes, for example, the agent's name, agent's address, agent's gender, agent's date of birth, agent's phone number, agent's fax number, agent's email Contains addresses. Such personal information is stored in advance in the agent information database DB2 via the user communication terminal device 1 or the agent communication terminal device (not shown; the same applies hereinafter). Each agent basic information T3 is associated with each user basic information table T1 using the name of the agent as a related key. Therefore, the server 3 can handle the agent as the user A by replacing the user basic information table T1 with the agent basic information table T3.

  Next, a storage example of each worker basic information table T4 and each worker performance information table T5 stored in the worker information database DB3 will be described. The worker information database DB3 corresponds to the worker information database according to the present invention. 6 is a diagram showing a storage example of the worker basic information table T4, and FIG. 7 is a diagram showing a storage example of the worker performance information table T5.

  In each worker basic information table T4, personal information about the visitor B is generated and stored for each individual. The stored personal information includes, for example, the name of the visitor B, the address of the visitor B (including data on the place of stay), the sex of the visitor B, the date of birth of the visitor B, the visit The worker B's phone number, the visitor B's mobile phone number, the visitor B's mobile mail address, the visitor B's email address, the service provided by the visitor B, the visitor B 1 Includes monthly working hours that are the total working hours in charge of the month, monthly working time limit that is the upper limit of working hours that visitor B can do in one month, visit manager flag that indicates that the person is manager C, etc. It is. Such personal information is stored in advance in the worker information database DB3 via input to the worker communication terminal device 2. In this embodiment, an example in which the mobile mail address of the visitor B is used as the contact information of the visitor B will be described. However, the present invention is not limited to this. It may be an email address.

  In each worker record information table T5, the contents of the visit service provided by the visitor B in the past are generated and stored for each visit service. The stored contents include, for example, the name of the visitor B, the visit date by the visitor B, the visit time by the visitor B, the visit service provided by the visitor B, and the like. . Each worker performance information table T5 is generated based on the generated schedule information when the server 3 generates schedule information, and is stored for each visit reservation in the worker information database DB3, and the target schedule information is deleted. Deleted from the worker information database DB3.

  Next, a storage example of each visit schedule list T6 stored in the visit schedule database DB4 will be described. FIG. 8 is a diagram showing a storage example of the visit schedule list T6.

  In each visit schedule list T6, schedule information in which the visitor B is in charge is stored as a visit schedule. The stored schedule information includes, for example, the name of the visitor B who is in charge of the visit service, the name of the user A who receives the visit service, the scheduled date of the visit, the scheduled time of the visit, and the schedule by the visit Services are included. The schedule information is generated for each visit schedule by the server 3 in the schedule adjustment process.

  Next, a storage example of the candidate list T7 stored in the auxiliary storage device 34 will be described. FIG. 9 is a diagram illustrating a storage example of the candidate list T7.

  In each candidate list T7, personal information of the visitor B who is a candidate is arranged. Such personal information is generated by the server 3 based on the personal information of the visitor B in the worker basic information table T4 in the schedule adjustment process, and is arranged in priority order. The extraction of the personal information of visitor B and the determination of the priority order will be described later.

Example 1.
Hereinafter, the operation of each hardware resource when generating schedule information in which the visitor B is in charge based on the request condition newly input by the user A will be described. FIG. 10 is a diagram showing a display example of a new request condition input screen, FIG. 11 is a diagram showing a storage example of a paired comparison list T8, and FIG. 12 is a diagram showing a storage example of a magnitude relation list T9 and a weighting list T10.

User A newly inputs a plurality of request conditions desired for the visit service in accordance with a new input screen displayed on an output unit (not shown; the same applies hereinafter) of user communication terminal device 1. The request condition includes a request reception date and time. The new input screen accepts, for example, user A's name, address, desired visit date, desired visit time, visited service name, desired visitor name, etc. (see FIG. 10).
In this embodiment, the user name is Taro Akashi, the user address is XX city in Kanagawa Prefecture, the desired visit date is August 25, 2005, and the desired visit time is from 14:00 to 15:00. An example in which a request condition that the visit service name is home visit nursing, the visitor name is not entered, and the request reception date and time of the user communication terminal device 1 is 17:45 on August 10, 2005 is entered. explain.

  Each user communication terminal device 1 accepts a plurality of request conditions newly input by the user A and transmits the accepted request conditions to the server 3.

The server 3 receives the request condition transmitted from the user communication terminal device 1 and performs the following processing to perform candidate extraction. The server 3 selects some or all of the received request conditions as absolute conditions for extracting candidate information. The absolute condition selection rule is set or updated in advance by the administrator C and stored in the auxiliary storage device 34. The absolute condition is, for example, a date and time condition for collating user A's desired visit date and time with visitor B's visitable date and time, a user A's desired service and visitor B's available service are collated. Service condition for the user, the geographical distance condition for checking the residence of the user A and the staying place of the visitor B, an initial value of 10, and a value 1 each time designated as a visitor by the user A Subtract and add 1 to the value every time it is changed halfway Psychological distance condition indicated by the distance of the minimum value 0 to the maximum value 20 and the working hours that indicate whether or not the monthly working time limit is exceeded by becoming a person in charge There are conditions.
In the present embodiment, an example in which a date / time condition or a service condition is selected as an absolute condition will be described.

The server 3 accesses the worker information database DB3 and extracts a plurality of worker basic information tables T1 that satisfy the absolute conditions. The extracted worker basic information table T1 is processed as candidate information. The server 3 is, for example, “Nakahara Hanako”, “Kami Oda Shiro”, “Mina Goro”, “Shinbashi Ryoko” who is a visit worker B who can provide “visit nursing” requested by the user A based on service conditions. "Nakahara Hanako", "Kami Oda Shiro", "Minato" as visitor B who can visit from 14:00 to 15:00 on August 25, 2005 based on the date and time conditions Extract Goro and Ryoko Shimbashi. As a result, the server 3 uses the information of the visit workers B and others as candidate information, and generates a candidate list T7 (see FIG. 9).
As described above, according to the present invention, candidates are extracted based on the absolute information set by the administrator C, so that an optimum candidate can be extracted.

  The server 3 performs the following processing in order to calculate the visit suitability of each of the visit workers B who are candidates. The server 3 selects some or all of the received request conditions as calculation conditions for calculating the visit suitability. The selection rule for the calculation condition is set or updated in advance by an administrator and stored in the auxiliary storage device 34. Calculation conditions include date and time conditions, service conditions, geographical distance conditions, psychological distance conditions, and working hours conditions similar to the absolute conditions described above.

The server 3 performs a combination of X and Y with each of the selected calculation conditions as X and Y, respectively. Comparison is made. The server 3 performs a pair comparison based on the pair comparison list T8.
In the present embodiment, an example in which a geographical distance condition, a psychological distance, and a working time condition are selected as calculation conditions will be described.

  The pair comparison list T8 is set or updated in advance by the administrator C and stored in the auxiliary storage device 34. The server 3 reads the paired comparison list T8 (see FIG. 11) from the auxiliary storage device 34 and outputs the combination of the calculation conditions X and Y via the output unit 36 to the screen. The administrator C inputs an arbitrary magnitude relationship for each combination of the calculation conditions X and Y output on the screen. The server 3 receives the magnitude relationship input by the administrator C, and converts the received magnitude relationship into a predetermined value based on the pair comparison list T8.

For example, when the geographical distance condition (X) is input as “slightly important” compared to the psychological distance condition (Y), the value of the geographical distance condition (X) becomes 3, and the psychological distance condition (Y) The value is 1/3. Also, when the working time condition (X) is entered as “somewhat important” compared to the geographical distance condition (Y), the working time condition (X) value is 3, and the geographical distance condition (Y) value is 1/3. Also, when the working time condition (X) is input as “important” compared to the psychological distance condition, the value of the working time condition (X) is 5 and the value of the psychological distance condition (Y) is 1/5. Become.
The server 3 collects such values, generates a magnitude relation list T9 in which each calculation condition X is “row” and each calculation condition Y is “column” (see FIG. 12A), and the created magnitude relation list T9 is generated. Is stored in the auxiliary storage device 34.

  The server 3 calculates the geometric mean of each row by multiplying the value of each row of the generated magnitude relation list T9 to obtain the cube root. The server 3 adds up the calculated geometric averages of the respective rows, and calculates the geometric average total. The server 3 calculates the weight of each row by dividing the geometric average of each row by the geometric average sum. The server 3 associates the weight of each row with the corresponding calculation condition X, generates the weight list T10 (see FIG. 12B), and stores the generated weight list T10 in the auxiliary storage device 34.

The server 3 derives the satisfaction degree that the information of each candidate satisfies the calculation condition based on the relationship between the information of the visitor B who is a candidate and each calculation condition. The satisfaction level is determined based on a satisfaction level list (not shown; the same applies hereinafter). The satisfaction list is set or updated in advance by the administrator C and stored in the auxiliary storage device 34. For example, the degree of satisfaction corresponding to the date / time condition is set to 1 when the user A's desired visit date / time and the visitor B's visitable date / time match, and is set to 0 when they do not match. The degree of satisfaction corresponding to the service condition is set to 1 when the content of the service desired by the user A matches the content of the service provided by the visitor B, and is set to 0 when the content does not match. The degree of satisfaction corresponding to the geographical distance condition is 1 when the residence of the user A and the staying place of the visitor B match, and 0 when they do not match. The degree of satisfaction corresponding to the psychological distance condition is incremented by 0.05 each time the distance is decremented by 1, and subtracted by 0.05 whenever the distance is incremented by 1. The case is set to 0. The degree of satisfaction corresponding to the working hour condition is 0 when the monthly working time limit is exceeded and 0 when the monthly working time limit is exceeded. However, even if it is within the monthly work limit time of the relevant month, 0.5 is assumed if the monthly work time limit is exceeded during the relevant fiscal year.
In the present embodiment, for the four visiting workers B, the degree of satisfaction of each worker information with respect to the three calculation conditions is derived.

  The server 3 calculates the product by multiplying the satisfaction with the calculation condition by the weight corresponding to the calculation condition. The weighting is determined based on the weighting list T10 described above.

The server 3 outputs the calculated sum of products as the visit fitness. The visit suitability indicates the degree of fit when the visitor B is made to visit the user A.
In the present embodiment, the server 3 calculates visit fitness for the four visit workers B.

  As described above, the present invention calculates the visit suitability of the visitor B who is a candidate based on the calculation condition set by the administrator C and the paired comparison list T8. It can be adjusted so that the person B is given priority.

  The server 3 performs the following processing in order to determine the priority of the inquiry to the visitor B who is a candidate. The server 3 ranks the visit suitability of each visitor B calculated. The ranking is ranked, for example, in descending order of visit fitness. The server 3 determines the priority for each visitor B in the candidate list T7 according to the ranking, and stores it in the candidate list T7.

  The server 3 outputs the data of the candidate list T7 on the screen via the output unit 36. The administrator C inputs one or more identification information of the visitor B to be inquired according to the data of the candidate list T7 output on the screen. When the server 3 determines that the input of identification information is not accepted when the predetermined time is reached, the server 3 considers that the input of the identification information of the highest-level visitor B in the candidate list T7 has been accepted. Thus, this invention can reduce the burden of the adjustment work of the administrator C.

The server 3 performs the following process to calculate the urgency level. The server 3 calculates the difference between the visit desired date and the visit reception date and time based on the desired visit date, the desired visit time, and the request reception date and time included in the request condition. The server 3 determines an urgency level corresponding to the difference value based on an urgency level list (not shown; the same applies hereinafter). The urgency list is set or updated in advance by the administrator C and stored in the auxiliary storage device 34. In the urgency list, for example, when the difference value is less than 24 hours, the urgency level is high, when the difference value is 24 hours or more and less than 48 hours, the urgency level is medium, and the difference value is 48 hours or more and less than 72 hours. Stores data to be small.
In this embodiment, the difference between the desired visit date and time “August 25, 2005 at 14:00” and the visit acceptance date and time “August 22, 2005 at 17:45” is “68 hours and 15 minutes”. Decided to be less urgent.

The server 3 determines the transmission timing according to the degree of urgency. The transmission timing indicates a predetermined interval when the server 3 intermittently transmits various types of information, is preset or updated by the administrator C, and is stored in the auxiliary storage device 34. The transmission timing is set so that, for example, the emergency level is high every hour, the emergency level is high every 3 hours, and the low emergency level is every 6 hours.
In this embodiment, since the degree of urgency is small, the transmission timing every 6 hours is determined.

The server 3 determines whether or not the difference value indicates urgent based on a reference category (not shown; the same applies hereinafter). The reference classification is a reference for determining whether or not the difference value indicates urgent, and is set or updated in advance by the administrator C and stored in the auxiliary storage device 34.
In this embodiment, when it is assumed that the difference value for the reference category of less than 72 hours indicates urgent, the difference value is “68 hours 15 minutes”, so it is determined that urgent is indicated. Is done.

  The server 3 performs the following process to inquire whether or not the visitor B who is a candidate can visit. The server 3 accesses the worker information database DB3 and extracts contact information of the corresponding visitor B according to the identification information of the visitor B input by the administrator C. The server 3 transmits an e-mail requesting a reply indicating whether or not to visit to the worker communication terminal device 2 indicated by the extracted contact information.

When the server 3 determines that the difference value indicates urgent, the worker 3 accesses the worker information database DB3 without following the determined priority order, and obtains contact information of the worker B who is extracted as candidate information. Extract all. The server 3 broadcasts an e-mail requesting an answer indicating whether or not a visit is possible to all the worker communication terminal devices 2 indicated by the extracted contact information. Such broadcast transmission is intermittently performed at intervals of transmission timing determined according to the degree of urgency. The server 3 repeats such broadcast transmission until it receives response information that indicates visitable content from the worker communication terminal device 2. The server 3 outputs to the screen via the output unit 36 that the visit request is urgent.
In this way, the present invention can reliably make an inquiry to the visitor B by adjusting the frequency of the inquiry according to the degree of urgency. The probability of receiving can be increased. Further, the administrator C can confirm that the visit request is urgent, and can adjust the schedule with the optimal visitor B as the person in charge by updating the setting conditions.

  Each worker communication terminal device 2 receives the email transmitted from the server 3 and outputs the content of the received email on the screen. On the output screen, for example, a visitable button and a non-visitable button are displayed, and an answer is input by clicking the button. The visitor B inputs an answer indicating whether or not the visit is possible according to the content output on the screen. Each worker communication terminal device 2 receives the answer input from the visitor B, and transmits the answer information and the worker name indicated by the received answer to the server 3. Furthermore, when each worker communication terminal device 2 determines that the answer information and the worker name are not accepted when the predetermined time is reached, the server 3 automatically sends the answer information and the worker name indicating that the visitor cannot be visited. You may make it transmit to.

The server 3 receives the response information transmitted from each worker communication terminal device 2, and determines whether or not the received response information has contents indicating that a visit is possible. When the server 3 determines that the received answer information indicates that the visit is possible, the server 3 accesses the worker information database DB3, searches for the worker name received together with the answer information indicating that the visit is possible, and the corresponding worker. The employee basic information table T4 of the name is extracted. The server 3 extracts the user reference information table T1 of the user A from the user information database DB1 using the name of the user A included in the received request condition as a related key. The server 3 generates schedule information based on the worker basic information table T1, the request conditions, and the user basic information table T4, and stores the generated schedule information in the visit schedule list T6 (see FIG. 8). The schedule information indicates a visit schedule with the visitor B as the person in charge.
In addition, when the server 3 receives a plurality of pieces of answer information indicating that the visit is possible, the answer information with the earlier reception date or time is given priority, or the answer information from the visitor B who is given the highest priority in the candidate list T7. Prioritize.

  The server 3 outputs the generated schedule adjustment to the user terminal device 1 and the worker terminal device 2 while outputting the screen via the output unit 36. Thereby, the user A, the visit worker B, and the administrator C can confirm that the schedule adjustment is completed.

  Next, a procedure of schedule adjustment processing executed by the server 3 based on the request condition input by the user A will be described. FIG. 13 and FIG. 14 are flowcharts showing the procedure of schedule adjustment processing executed by the server 3.

  The CPU 38 of the server 3 receives the request condition transmitted from the user communication terminal device 1 (S101), and selects part or all of the received request condition as an absolute condition (S102). CPU38 accesses worker information database DB3 and extracts the information which satisfy | fills absolute conditions as candidate information (S103). The CPU 38 executes a visit fitness calculation process based on the request conditions (S104). The procedure of visit suitability calculation processing will be described later. CPU38 determines the priority of the inquiry to the visitor B which candidate information shows based on the visit suitability calculated by the visit suitability calculation process (S105).

  The CPU 38 calculates the difference between the request reception date / time included in the request condition and the desired visit date / time (S106). The CPU 38 reads the urgency level list from the auxiliary storage device 34, and determines the urgency level according to the difference value based on the read urgency level list (S107). CPU38 determines the transmission timing according to the urgency (S108). The CPU 38 reads the reference section from the auxiliary storage device 34, and determines whether or not the difference value indicates urgent based on the read reference section (S109).

  If the CPU 38 determines that the difference value does not indicate urgent (NO in S109), the CPU 38 sends inquiry information to the worker communication terminal device 2 of the highest or arbitrary visitor B among the priorities determined in step S105. Transmit (S110).

  On the other hand, if the CPU 38 determines that the difference value indicates urgent (YES in S109), the workers of all the visiting workers B extracted as candidate information without following the priority order determined in step S105. The inquiry information is broadcast to the communication terminal device 2 (S111). The CPU 38 intermittently broadcasts at the transmission timing interval determined in step S108. Further, the CPU 38 outputs an urgent message to the administrator C via the output unit 36 (S112).

  CPU38 judges whether the received reply information is the content which shows that it can visit, when the reply information which shows the reply with respect to inquiry information transmitted from the worker communication terminal device 2 is received (S113). If the CPU 38 determines that the received answer information indicates that the visit is possible (YES in S113), the CPU 38 generates schedule information for the person in charge of the visited visitor B as the person in charge and stores it in the visit schedule list T6 ( S114). The CPU 38 outputs the generated schedule information to the screen via the output unit 34, and transmits the schedule information to the user communication terminal device 1 and each worker communication terminal device 2 (S115). The CPU 38 ends the schedule adjustment process.

  On the other hand, if the CPU 38 determines that the received answer information is not a content indicating that a visit is possible (NO in S113), the CPU 38 excludes the answering visitor B from the candidates (S116). That is, the server 3 deletes the worker basic information about the answering visitor B from the candidate information. The server 3 determines whether there is a candidate (S117). That is, the server 3 determines whether or not the worker basic information about the visitor B remains in the candidate information. As a result, if the CPU 38 determines that there is a candidate (YES in S117), the CPU 38 returns to step S109 and repeats the process. In the repetitive process, as a result of deleting the visitor B who replied that visit is impossible among the priorities determined in step S105, the worker communication terminal device 2 of the highest order or any visitor B is selected. Inquiry information is transmitted (see S110).

  On the other hand, if the CPU 38 determines that there is no candidate (NO in S117), the schedule adjustment process ends.

  Next, the procedure of visit suitability calculation processing will be described. FIG. 15 is a flowchart showing a procedure of visit suitability calculation processing executed by the server 3.

  The server 3 selects part or all of the request conditions as calculation conditions (S201), and compares each selected calculation condition with each other (S202). The server 3 calculates a weight based on the result of the pair comparison, and associates the calculated weight with each calculation condition (S203). The server 3 derives the satisfaction of each calculation condition based on the relationship between the candidate information and each calculation condition (S204), and calculates the product of the satisfaction of each calculated condition and the weight corresponding to the calculation condition. Calculate (S205). The server 3 determines whether or not the processing has been executed for all the calculation conditions (S206), and if it is determined that the processing has not been executed for all the calculation conditions (NO in S206), step S202. Returning to the above, processing for different calculation conditions is executed.

  On the other hand, if the CPU 38 determines that the process has been executed for all the calculation conditions (YES in S206), the CPU 38 outputs the sum of the calculated products as the visit fitness (S207), and calculates the visit fitness until the next execution. Stop processing.

Example 2
In the first embodiment described above, an example in which schedule information in which the visitor B is in charge is generated based on the request condition newly input by the user A has been described. However, the present invention is not limited to this, and schedule information in which the visitor B is in charge may be generated based on a plurality of request conditions updated and input by the user A. FIG. 16 is a diagram showing a display example of an update input screen for request conditions.

  The user A updates and inputs a plurality of request conditions desired for the visit service according to the update input screen displayed on the output unit of the user communication terminal device 1. The update input screen displays the contents of request conditions requested by the user A in order of request, and receives update information of the displayed request conditions (see FIG. 16).

  As described above, according to the present invention, scheduling can be performed flexibly even when a request for changing or canceling a request condition already presented by the user is requested.

  Note that the configuration and operation of the server 3, an example of generating schedule information with the visitor B as a person in charge based on a plurality of request conditions input by the user A, and the procedure of the schedule adjustment process are the same as in the first embodiment. Therefore, the same reference numerals are assigned to the corresponding parts, and the description thereof is omitted.

Example 3
In the above-described embodiment, an example in which schedule information in which the visitor B is in charge based on a plurality of request conditions input by the user A has been described. However, the present invention is not limited to this, and the target schedule information may be deleted based on the schedule information deletion request input by the visitor B. FIG. 17 is a diagram illustrating a display example of a deletion request input screen.

  The visitor B inputs a deletion request for schedule information according to the deletion request input screen displayed on the output unit of the worker communication terminal device 2. The deletion request input screen is configured to accept a deletion request for schedule information in which the visit requester B is in charge, such as a worker name, cancellation service, scheduled visit cancellation date, scheduled visit cancellation date and time (FIG. 17). reference).

  Next, the procedure of schedule adjustment processing executed by the server 3 based on the deletion request input by the visitor B will be described. 18 and 19 are flowcharts showing the procedure of schedule adjustment processing executed by the server 3.

  The worker communication terminal device 2 receives the delete request input by the visitor B and transmits the received delete request to the server 3.

  The CPU 38 of the server 3 receives the worker name and the deletion request transmitted from the worker communication terminal device 2 (S301), and visits schedule information in which the visitor B of the received worker name is in charge. Delete from the schedule list T6 (S302). The CPU 38 excludes the visitor B with the received worker name from the candidates (S303), and determines whether there is a candidate (S304). That is, the server 3 determines whether the worker basic information about the visitor B remains in the candidate information. As a result, if the CPU 38 determines that no candidate exists (NO in S304), the schedule adjustment process is terminated.

  On the other hand, if the CPU 38 determines that there is a candidate (YES in S304), the CPU 38 executes a visit fitness calculation process based on the request condition transmitted from the user communication terminal device 1 (S305). CPU38 determines the priority of the inquiry to the visitor B which candidate information shows based on the visit suitability output by the visit suitability calculation process (S306). The visit fitness calculation process and the priority order determination are performed on the remaining visitor B, excluding the visitor B who requested deletion. Further, the procedure of the visit suitability calculation process is the same as the visit suitability calculation process in step S104 described above, and thus the description thereof is omitted.

  The CPU 38 calculates the difference between the request reception date / time included in the request condition and the desired visit date / time (S307). The CPU 38 reads the urgency level target list from the auxiliary storage device 34, and determines the urgency level according to the difference value based on the read urgency level target list (S308). CPU38 determines the transmission timing according to the urgency (S309). The CPU 38 reads the reference section from the auxiliary storage device 34, and determines whether or not the difference value indicates urgent based on the read reference section (S310).

  When determining that the difference value does not indicate urgent (NO in S310), the CPU 38 sends inquiry information to the worker communication terminal device 2 of the highest or arbitrary visitor B among the priorities determined in step S105. Transmit (S311).

  On the other hand, if the CPU 38 determines that the difference value indicates urgent (YES in S310), it does not follow the priority order determined in step 105, and the workers of all the visiting workers B extracted as candidate information Inquiry information is broadcast to the communication terminal device 2 (S312). The CPU 38 intermittently broadcasts at the transmission timing interval determined in step S108. Further, the CPU 38 outputs an urgent message to the administrator C via the output unit 36 (S313).

  CPU38 judges whether the received reply information is the content which shows that it can visit, when the reply information which shows the reply with respect to inquiry information transmitted from the worker communication terminal device 2 is received (S314). If the CPU 38 determines that the received answer information indicates that the visit is possible (YES in S314), the CPU 38 generates schedule information for the person in charge B who has made the answer and stores the schedule information in the planned visit list T6 ( S315). CPU38 outputs the produced | generated schedule information to the screen via the output part 34, and transmits to the user communication terminal device 1 and each worker communication terminal device 2 (S316). The CPU 38 ends the schedule adjustment process.

On the other hand, if the CPU 38 determines that the received answer information does not indicate that the visit is possible (NO in S314), the CPU 38 excludes the answering visitor B from the candidates (S317). That is, the server 3 deletes the worker basic information about the answering visitor B from the candidate information. The server 3 determines whether there is a candidate (S318). That is, the server 3 determines whether or not the worker basic information about the visitor B remains in the candidate information. As a result, if the CPU 38 determines that there is a candidate (YES in S318), the CPU 38 returns to step S310 and repeats the process. In the repetitive process, as a result of deleting the visitor B who replied that visit is impossible among the priorities determined in step S105, the worker communication terminal device 2 of the highest order or any visitor B is selected. Inquiry information is transmitted (see S311).

  On the other hand, if the CPU 38 determines that no candidate exists (NO in S318), the schedule adjustment process ends.

  As described above, the present invention can flexibly perform scheduling even when the schedule information determined by the visitor is changed.

  An example of generating schedule information in which the visitor B is in charge based on the configuration and operation of the server 3 and a plurality of request conditions input by the user A, and the procedure of the schedule information adjustment process are the same as those in the first embodiment. Since these are the same, the same reference numerals are assigned to the corresponding parts, and the description thereof is omitted.

  In the above-described embodiment, an example has been described in which the administrator C inputs various instructions regarding schedule adjustment by operating the server 3, and various information regarding schedule adjustment is output via the output unit 36. However, the present invention is not limited to this, and the administrator C separately owns a communication terminal device (not shown) that can be connected to the server 3 and gives various instructions regarding schedule adjustment to the communication terminal device. The server 3 may be remotely operated to input various information about the schedule adjustment received from the server 3 via the output unit of the communication terminal device.

  Moreover, you may make it use the data which are not illustrated in the Example mentioned above, for example, data, such as the sex of the visitor B, age, the number of worker results, as request conditions.

  Regarding the above embodiment, the following additional notes are disclosed.

(Appendix 1) Information that accepts information entered by a visitor service visitor or a visitor who provides a visit service, and adjusts the visit service schedule between the user and the visitor based on the received information In the processing device,
A worker information database in which worker information about a visitor is stored in association with contact information to the visitor;
Means for receiving a plurality of request conditions for a visit service newly input or updated by a user;
Among the worker information stored in the worker information database, candidate extraction means for extracting information satisfying a part or all of the accepted request conditions as candidate information,
A visit suitability calculating means for calculating a visit suitability for causing a visitor to visit a visitor indicated by the candidate information based on the relationship between the extracted candidate information and the received request condition;
Means for determining the priority of inquiries to the visitor indicated by the candidate information based on the calculated visit suitability;
Inquiry means for sending inquiry information about whether or not to visit to the contact person of the corresponding visitor according to the determined priority,
Means for accepting answer information indicating the answer to the inquiry information entered by the visitor;
Means for determining whether or not the received answer information indicates that the visit is possible;
If the received answer information is determined to be a content indicating that a visit is possible, means for generating schedule information with the visitor who has input the answer information as a person in charge;
An information processing apparatus comprising: means for outputting the generated schedule information.

(Additional remark 2) The said inquiry means is made to transmit the inquiry information about the possibility of a visit to the contact person of the visitor made into the highest priority among the determined priorities, The additional description 1 characterized by the above-mentioned. Information processing device.

(Appendix 3) means for accepting a deletion request for schedule information input by a visitor;
Means for deleting the target schedule information in response to the received deletion request,
The inquiry means transmits inquiry information about whether or not the visitor can be visited to the contact person of the visitor who is regarded as the highest priority, excluding the visitor who was regarded as the person in charge in the deleted schedule information among the determined priorities. The information processing apparatus according to attachment 2, wherein the information processing apparatus is configured as described above.

(Supplementary Note 4) Equipped with an urgency level determination means for determining the urgency level of the visit request based on the received request condition,
The information processing apparatus according to any one of appendices 1 to 3, wherein the inquiry unit is configured to intermittently transmit inquiry information about visitability at intervals according to the determined degree of urgency. .

(Additional remark 5) The said request conditions include the reception date and time of a request, and the visit date and time of a visit service,
Means for storing a reference classification for classifying whether the predetermined value indicates urgent;
Means for calculating a difference between the reception date / time and the desired visit date / time included in the received request condition;
Means for determining whether the calculated difference value indicates urgent based on the reference category,
When the inquiry means determines that the calculated difference value indicates urgent, the inquiry information regarding whether or not the visitor can visit intermittently at intervals according to the degree of urgency to the contacts of all the visitors without following the determined priority order The information processing apparatus according to appendix 4, wherein the information is transmitted by broadcast.

(Supplementary Note 6) The information processing apparatus further includes means for selecting part or all of the request conditions as an absolute condition for extracting candidate information and a calculation condition for calculating visit fitness, respectively.
The candidate extracting means extracts, as candidate information, information satisfying the selected absolute condition among the worker information stored in the worker information database,
The visit suitability calculation means is configured to calculate a visit suitability for causing the visitor indicated by the candidate information to visit the user based on the relationship between the extracted candidate information and the selected calculation condition. The information processing apparatus according to any one of appendices 1 to 5, wherein the information processing apparatus is provided.

(Appendix 7) The visit suitability calculation means includes:
Means for comparing each pair of selected calculation conditions in pairs;
Means for calculating a weight according to the result of the paired comparison;
Means for storing the calculated weight in association with each calculation condition;
Means for deriving a degree of satisfaction that the candidate information satisfies the calculation condition based on the relationship between the extracted candidate information and each selected calculation condition;
Means for sequentially calculating the product of the weighting corresponding to the calculation condition and the derived satisfaction;
The information processing apparatus according to claim 6, further comprising: means for outputting a sum of products sequentially calculated as the visit fitness.

(Supplementary note 8) Using a central device and a plurality of communication terminal devices connected to the central device via a communication network and transmitting and receiving information input by a user or a visitor, the user and the visitor In the visit schedule adjustment system that adjusts the visit service schedule during
It has a worker information database in which worker information about the visitor is stored in association with contact information to the visitor,
The first communication terminal device
A means for transmitting a plurality of request conditions for a visit service newly input or updated by a user,
The central device is
Among the worker information stored in the worker information database, candidate extraction means for extracting information that satisfies part or all of the request conditions received from the first communication terminal device as candidate information,
A visit suitability calculating means for calculating a visit suitability for causing a visitor to visit a visitor indicated by the candidate information based on the relationship between the extracted candidate information and the received request condition;
Means for determining the priority of inquiries to the visitor indicated by the candidate information based on the calculated visit suitability;
Inquiring means for transmitting inquiry information about whether or not to visit to the second communication terminal device indicated by the contact information of the corresponding visitor according to the determined priority order, and
The second communication terminal device
Means for receiving answer information indicating an answer to the inquiry information received from the central device by the input of a visitor;
Means for transmitting the accepted answer information to the central device,
The central device further includes
Means for determining whether or not the response information received from the second communication terminal device is a content indicating that a visit is possible;
When it is determined that the received answer information is a content indicating that a visit is possible, means for generating schedule information with the visitor who has input the answer information as a person in charge;
A visit schedule adjustment system comprising: means for outputting the generated schedule information.

(Supplementary note 9) The inquiry means transmits inquiry information about whether or not a visit is possible to the second communication terminal device indicated by the contact information of the visitor who is given the highest priority among the determined priorities. The visit schedule adjustment system according to appendix 8, characterized by:

(Supplementary Note 10) The second communication terminal device further includes:
A means for accepting a request to delete schedule information with a visitor as the person in charge,
Means for transmitting the accepted deletion request to the central device,
The central device further includes
Means for deleting target schedule information in response to a deletion request received from the second communication terminal device;
The inquiry means, to the second communication terminal device indicated by the contact information of the visitor who is regarded as the highest priority, excluding the visitor who was assigned as the person in charge in the deleted schedule information among the determined priorities The visit schedule adjustment system according to appendix 9, characterized in that inquiry information about visitability is transmitted.

(Additional remark 11) The said central apparatus is further equipped with the emergency degree determination means which determines the emergency degree of a visit request based on the request conditions received from the said 1st communication terminal device,
11. The visit schedule adjustment according to any one of appendices 8 to 10, wherein the inquiry means is configured to intermittently transmit inquiry information about visitability at intervals according to the determined degree of urgency. system.

(Supplementary Note 12) The request condition includes a request reception date and time and a visit service request date and time,
The central device is
Means for storing a reference category for distinguishing whether or not the predetermined value indicates urgent;
Means for calculating a difference between the reception date / time and the desired visit date / time included in the request condition received from the first communication terminal device;
Means for determining whether the calculated difference value indicates urgent based on the reference category,
When the inquiry means determines that the calculated difference value indicates urgent, the interval according to the urgency to all of the second communication terminal devices indicated by the contact information of the visitor without following the determined priority order The visit schedule adjustment system according to appendix 11, wherein inquiry information on whether or not a visit is possible is transmitted by broadcast.

(Additional remark 13) The said central apparatus is further provided with the means to each select as a calculation condition for calculating the absolute condition for extracting candidate information, and a visit suitability part or all of the said request conditions,
The candidate extracting means extracts, as candidate information, information satisfying the selected absolute condition among the worker information stored in the worker information database,
The visit suitability calculation means is configured to calculate a visit suitability for causing a visitor showing the candidate information to visit a user based on the relationship between the extracted candidate information and the selected calculation condition. The visit schedule adjustment system according to any one of appendices 8 to 12, wherein the visit schedule adjustment system is provided.

(Supplementary Note 14) The visit fitness calculation means includes:
Means for comparing each pair of selected calculation conditions in pairs;
Means for calculating a weight according to the result of the paired comparison;
Means for storing the calculated weight in association with each calculation condition;
Means for deriving a degree of satisfaction that the candidate information satisfies the calculation condition based on the relationship between the extracted candidate information and each selected calculation condition;
Means for sequentially calculating the product of the weighting corresponding to the calculation condition and the derived satisfaction;
The visit schedule adjustment system according to appendix 13, further comprising: means for outputting a sum of products sequentially calculated as the visit fitness.

It is a schematic diagram which shows the whole structure of the visit schedule adjustment system which concerns on this invention. It is a block diagram which shows the structure of a server. It is a figure which shows the example of storage of a user basic information table. It is a figure which shows the example of storage of a user performance information table. It is a figure which shows the example of storage of an agent basic information table. It is a figure which shows the example of storage of a worker basic information table. It is a figure which shows the example of storage of a worker performance information table. It is a figure which shows the example of storage of a visit schedule list. It is a figure which shows the example of storage of a candidate list | wrist. It is a figure which shows the example of a display of the new input screen of request conditions. It is a figure which shows the example of storage of a paired comparison list. It is a figure which shows the example of a storage of a magnitude relation list and a weighting list. It is a flowchart which shows the procedure of the schedule adjustment process which a server performs. It is a flowchart which shows the procedure of the schedule adjustment process which a server performs. It is a flowchart which shows the procedure of the visit fitness calculation process which a server performs. It is a figure which shows the example of a display of the update input screen of request conditions. It is a figure which shows the example of a display of the input screen of a deletion request. It is a flowchart which shows the procedure of the schedule adjustment process which a server performs. It is a flowchart which shows the procedure of the schedule information processing which a server performs.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 User communication terminal device 2 Worker communication terminal device 3 Server 31 External storage device 32 Communication interface 33 RAM
34 Auxiliary storage device 35 Input unit 36 Output unit 37 Database communication interface 38 CPU

Claims (5)

In an information processing apparatus that accepts information input by a visitor service visitor or a visitor who provides a visit service and adjusts a visit service schedule between the user and the visitor based on the received information.
A worker information database in which worker information about a visitor is stored in association with contact information to the visitor;
Means for accepting a plurality of request conditions that are newly input or updated by a user and that include a visit date and time of a visit service;
Among the worker information stored in the worker information database, candidate extraction means for extracting information satisfying a part or all of the accepted request conditions as candidate information,
A visit suitability calculating means for calculating a visit suitability for causing a visitor to visit a visitor indicated by the candidate information based on the relationship between the extracted candidate information and the received request condition;
Means for determining the priority of inquiries to the visitor indicated by the candidate information based on the calculated visit suitability;
The difference between the reception date / time when the request condition for the visit service is received and the desired visit date / time included in the request condition is calculated, and the degree of urgency of the visit service is determined by comparing the calculated difference with a predetermined value. Means,
If it is determined that the urgency level of the visit service is low , inquiry information about whether or not to visit is sent to the contact person of the visitor who is the highest priority among the determined priorities, and the urgency level of the visit service is high. If determined, an inquiry means that broadcasts inquiry information on whether or not to visit intermittently at an interval according to the difference to the contacts of all the visitors without following the determined priority ,
Means for accepting answer information indicating the answer to the inquiry information entered by the visitor;
Means for determining whether or not the received answer information indicates that the visit is possible;
If the received answer information is determined to be a content indicating that a visit is possible, means for generating schedule information with the visitor who has input the answer information as a person in charge;
An information processing apparatus comprising: means for outputting the generated schedule information. Means for accepting a deletion request for schedule information entered by a visitor;
Means for deleting the target schedule information in response to the received deletion request,
The inquiry means transmits inquiry information about whether or not the visitor can be visited to the contact person of the visitor who is regarded as the highest priority, excluding the visitor who was regarded as the person in charge in the deleted schedule information among the determined priorities. The information processing apparatus according to claim 1 , wherein the information processing apparatus is configured as described above. Means for selecting a part or all of the request conditions as an absolute condition for extracting candidate information and a calculation condition for calculating visit fitness, respectively;
The candidate extracting means extracts, as candidate information, information satisfying the selected absolute condition among the worker information stored in the worker information database,
The visit suitability calculation means is configured to calculate a visit suitability for causing the visitor indicated by the candidate information to visit the user based on the relationship between the extracted candidate information and the selected calculation condition. the information processing apparatus according to claim 1 or 2, characterized in that. The visit fitness calculation means is:
Means for comparing each pair of selected calculation conditions in pairs;
Means for calculating a weight according to the result of the paired comparison;
Means for storing the calculated weight in association with each calculation condition;
Means for deriving a degree of satisfaction that the candidate information satisfies the calculation condition based on the relationship between the extracted candidate information and each selected calculation condition;
Means for sequentially calculating the product of the weighting corresponding to the calculation condition and the derived satisfaction;
The information processing apparatus according to claim 3 , further comprising: a unit that outputs a sum of products sequentially calculated as the visit fitness. A visit between a user and a visitor using a central device and a plurality of communication terminal devices connected to the central device via a communication network and transmitting / receiving information input by a user or a visitor In the visit schedule adjustment system that adjusts the service schedule,
It has a worker information database in which worker information about the visitor is stored in association with contact information to the visitor,
The first communication terminal device
It is provided with means for transmitting a plurality of request conditions that are newly input or updated by the user and include a visit service desired date and time ,
The central device is
Among the worker information stored in the worker information database, candidate extraction means for extracting information that satisfies part or all of the request conditions received from the first communication terminal device as candidate information,
A visit suitability calculating means for calculating a visit suitability for causing a visitor to visit a visitor indicated by the candidate information based on the relationship between the extracted candidate information and the received request condition;
Means for determining the priority of inquiries to the visitor indicated by the candidate information based on the calculated visit suitability;
The difference between the reception date / time when the request condition for the visit service is received and the desired visit date / time included in the request condition is calculated, and the degree of urgency of the visit service is determined by comparing the calculated difference with a predetermined value. Means,
If it is determined that the urgency level of the visit service is small , send inquiry information about whether or not to visit to the second communication terminal device indicated by the contact information of the visitor who is the highest priority among the determined priorities , Inquiries that, when it is determined that the level of urgency of the visit service is large, broadcasts inquiry information on whether or not visits can be intermittently sent to all the contact persons of the visitors without following the determined priority. Means and
The second communication terminal device
Means for receiving answer information indicating an answer to the inquiry information received from the central device by the input of a visitor;
Means for transmitting the accepted answer information to the central device,
The central device further includes
Means for determining whether or not the response information received from the second communication terminal device is a content indicating that a visit is possible;
When it is determined that the received answer information is a content indicating that a visit is possible, means for generating schedule information with the visitor who has input the answer information as a person in charge;
A visit schedule adjustment system comprising: means for outputting the generated schedule information.

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