JP2968564B2 - Gas station system - Google Patents

Gas station system

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Publication number
JP2968564B2
JP2968564B2 JP16070490A JP16070490A JP2968564B2 JP 2968564 B2 JP2968564 B2 JP 2968564B2 JP 16070490 A JP16070490 A JP 16070490A JP 16070490 A JP16070490 A JP 16070490A JP 2968564 B2 JP2968564 B2 JP 2968564B2
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JP
Japan
Prior art keywords
customer
service
message
display
gas station
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
JP16070490A
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Japanese (ja)
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JPH0450062A (en
Inventor
義光 椿
Original Assignee
トキコ株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by トキコ株式会社 filed Critical トキコ株式会社
Priority to JP16070490A priority Critical patent/JP2968564B2/en
Publication of JPH0450062A publication Critical patent/JPH0450062A/en
Application granted granted Critical
Publication of JP2968564B2 publication Critical patent/JP2968564B2/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

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Description

DETAILED DESCRIPTION OF THE INVENTION [Industrial applications]

The present invention relates to a gas station system installed in a gas station,
In particular, the present invention relates to a gas station system suitable for notifying a customer inside a gas station building of the progress / end of various services.

[Prior art]

Conventionally, in addition to refueling with a weighing machine, a customer of a vehicle entering a gas station performs various services such as car washing with a car washer, which is one of service equipment, oil change in a service room of a gas station, vehicle maintenance, and the like. If desired, the customer receiving the service waits in the gas station building (sales room) until the desired service is completed.

[Problems to be solved by the invention]

By the way, the above-mentioned conventional gas station has the following problems. Since the customer is inside the gas station building, there is a problem that the progress of various service work such as refueling / car washing / oil change / vehicle maintenance cannot be quickly and accurately determined. As a result, the customer has to wait for a few minutes There was a problem that the customer service was deteriorated, etc. In addition, when the refueling man is busy with various tasks or when the number of refueling personnel in the refueling station is small, the notification of the end of various services to the customer may be delayed. As a result, there were problems such as a decrease in the customer turnover rate. In addition, at service stations that provide self-service refueling, the service station manager manages the service station inside the service station building, and the manager is in the building to exchange money, etc. As a result, the operation status of the entire gas station could not be grasped, and safety management in the gas station was sometimes hindered. SUMMARY OF THE INVENTION The present invention solves the above-mentioned problems, and allows the progress / termination status of various services such as refueling / car washing / oil change / vehicle maintenance to be performed without changing an existing POS system installed at a gas station. An object of the present invention is to provide a gas station system that can notify a customer in a building.

[Means for Solving the Problems]

In order to achieve the above object, according to the present invention, a POS system configured to perform data communication between a POS device and a weighing machine and various service devices is installed and connected to the POS system, and a customer card is transmitted from a customer card. In a gas station system having a terminal provided with a reading unit for reading identification data and a service item input unit for inputting a service item desired by a customer, display means installed in a gas station building, and a reading unit of the terminal Storage means for storing data relating to a customer desired service item input from the service item input unit and a work time corresponding to the service item in association with customer identification data read from the customer card; Work start / end detection means for detecting start / end of work by the weighing machine or the service device; The display means displays the progress status and the end status of the service item corresponding to the customer identification data read from the storage means based on the detection result of the detection means and the work time of the customer desired service item stored in the storage means. And display control means for displaying the information to the user.

[Action]

According to the present invention, when a customer of a vehicle desires a service, an operator causes a reading unit of a terminal to read a customer card and inputs the service item to a service item input unit of the terminal. Then, the storage unit stores the data relating to the customer desired service item input from the service item input unit and the work time corresponding to the service item in association with the customer identification data read from the customer card by the reading unit of the terminal. I do. Thereafter, when the work start / end detection unit detects the start and end of the work by the weighing machine or the service device from the communication of the POS system, the display control unit stores the detection result of the work start / end detection unit in the storage unit. The progress status and the end status of the service item corresponding to the customer identification data read from the storage device are displayed on the display device based on the work time of the service item desired by the customer. This allows the customer and the gas station manager in the gas station building to check at a glance the progress status and the end status of the service item.

【Example】

Hereinafter, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is an overall configuration diagram of a gas station system installed in a gas station of the present embodiment. A gas station building 1, a fuel area 2, and a car washer 3 are arranged in the site of the gas station. . The interior of the gas station building 1 is divided into a gas station office, a sales room 4 also serving as a customer waiting room and the like, and a maintenance room 5. Inside the sales room 4, there is a POS device 6 for controlling an existing POS (point-of-sale information) system installed at the service station, and a refueling / car wash / oil change / tire change / fan belt for the customer. A message display 7 for notifying the progress status and end status of various services such as replacement / battery replacement, and a common control unit 8 for performing a message display process of FIG. 8 described later are provided. Further, inside the maintenance room 5, a terminal 9 having an operation display unit described later is provided.
And various devices and tools (various service devices) used for operations such as oil change / tire change / fan belt change / battery change. On the other hand, in the refueling area 2, for example, two islands 10, 10
In each island 10, a weighing machine 11 and a POS external operation device 12 such as an outdoor numeric keypad printer are installed, for example. Further, an external operation device 13 for a car washer having an operation unit is installed near the car washer 3. The POS device 6 and each weighing machine 11 / each POS external operation device 12 / car wash machine external operation device 13 / car wash machine 3 are connected by an existing POS network 14 such as a serial interface. . Further, the common control unit 8
The POS device 6 / message display 7 / terminal 9 are connected by a common control unit network 15. In this embodiment, two weighing machines and two external operating devices for POS and one car wash machine are shown, but the present invention is not limited to these. Here, for example, as shown in FIG. 2, the message display 7 has a name display section 7A for displaying "customer name",
A waiting time display section 7B for displaying a "waiting time" (for example, in minutes) until the customer finishes various services; a car number displaying section 7C for displaying a "car number" of the customer's vehicle; and a "message" for the customer Are separated from a message display section 7D that scroll-displays the message in the horizontal direction. Note that the message display is not limited to the separate type display shown in FIG. 2; for example, as shown in FIG. 3, the name / waiting time / vehicle number / message and the like are scrolled horizontally on the common display section 7E. It is also possible to use a collective display for display. For example, 10 characters are displayed in the horizontal direction of the common display section 7E, and 5 lines are displayed in the vertical direction. In this case, the common control unit 8 displays, for example, the following message to the customer on the message display unit 7D of the message display 7. ×××× refueling, car washing, tire replacement is finished. ×××× Refueling and oil change are completed. ×××× fan belt replacement has been completed. Xxxxx of car number xxxxx Oil change has ended. ×××× Oil change is completed in 15 minutes. ×××× Battery replacement will be completed in 30 minutes. The common control unit 8 also reads the name / vehicle number read from the customer card by the card reader of the terminal 9 / the POS external operating device 12 / the car washing machine external operating device 13, and the name of the message display 7 respectively. The display is displayed on the display unit 7A / vehicle number display unit 7C. Further, the common control unit 8 includes the POS external operating devices 12 and 14 (in the case of refueling) / the maintenance room external operating devices 8 (in the case of oil replacement, battery replacement, tire replacement, fan belt replacement, battery replacement, etc.) / Based on data manually input by the refueling man from the keyboard of the car washing machine external operation device 15 (in the case of a car wash), the waiting time until the end of various service operations desired by the customer is indicated by the waiting time display section 7B of the message display 7. Is displayed. As shown in FIG. 4, a card reader 9A for reading a customer card, an oil exchange key F1 / a tire exchange key F2 / a fan belt exchange key F3 are displayed on the terminal 9 operation display section.
/ Function key 9B provided with battery exchange key F4 / numeric keypad input key F5, for example, numeric keypad 9C for inputting service NO, etc., setting key 9 for confirming input data
D, a work completion key 9E for indicating that service work related to the customer has been completed, a clear key 9F for clearing input data, and a key for indicating that all services related to the customer have been completed. An end key 9G and a display 9H for displaying various messages and the like are provided. A message table 16 is stored in the memory of the common control unit 8, for example, as shown in FIG. The message table 16 has a registration time area 17 for storing the time when the work start message is transmitted from the terminal 9 / weighing machine 11 / car wash machine 3 to the common control unit 8 as a registration time (× hour × minute). A customer area 18 having a code area / vehicle number area / name area for storing a customer code / vehicle number / name read from a customer card by a card reader of the terminal 9 / POS external operation device 12; The refueling flag 19 which stores the presence / absence of refueling of the customer vehicle by “11” (“1” = refueled, “0” = no refueling), and the presence / absence of carwash by the car washer 3 (“1” = car wasted) , "0" = no car wash), and a car service NO (for example, three digits) corresponding to various car services such as oil change / tire change / fan belt change / battery change. Composed of NO area 21 That. Further, a service table 22 is stored in the memory of the common control unit 8, for example, as shown in FIG. The service table 22 includes a service area 23 for storing service numbers (for example, three digits) corresponding to various car services such as oil change / tire change / fan belt change / battery change, and a Japanese language corresponding to each service number. And a service name storage area 24 for storing characters (service names). Next, the operation of the present embodiment having the above configuration will be described with reference to FIGS.
A description will be given based on the drawings. ◎ Terminal input processing (Fig. 7) While the customer of the vehicle entering the service station has the refueling man perform car service, refueling, or car washing,
A case where the user enters the sales room 4 of the gas station building 1 and waits for the end of the service will be described as an example. When the refueling man inserts the customer card received from the customer into, for example, the card reader 9A of the terminal 9 in the maintenance room 5, the customer code / name and the like are read from the customer card (step SA1), and the "service" is displayed on the display 9H. "Input or work completed" is displayed (step SA2). With this, the work vehicle is step SA3, SA5, SA
6. Perform any key input operation of SA7, SA8, SA30, and SA33. Thereafter, if the refueling man presses the oil change key F1 of the terminal 9 in response to a request for oil change for the customer's vehicle (step SA3), the code corresponding to the oil change is stored in the work start message area ( (Not shown) (step SA4). If the customer presses the tire replacement key F2 when the customer wants to replace the tire (step SA5), a code corresponding to the tire replacement is written in the work start message area (step SA4). Also,
When the refueling man presses the fan belt replacement key F3 when the customer desires to replace the fan belt (step SA6), a code corresponding to the replacement of the fan belt is written in the work start message area (step SA4). If the refueling man presses the battery replacement key F4 in response to the customer's request for battery replacement (step SA7), a code corresponding to battery replacement is written in the work start message area (step SA4). Thereafter, the flow shifts to the processing of step SA16 described later. On the other hand, the refueling man has the oil change key F1 / tire change key F
2 / If you press the numeric keypad key F5 without pressing the fan belt replacement key F3 / battery replacement key F4 (step
(SA8), "Enter the service number from the numeric keypad" is displayed on the display 9H of the terminal 9 (step SA9). Next, in step SA10, when the refueling man inputs the service number corresponding to the service of the customer from the ten key 9C of the terminal 9, the service number matches the corresponding code registered in the memory of the terminal 9 in advance. On the other hand, if it is determined (step SA11) that the refueling man has not entered the service NO in step SA10, the refueling man presses the end key 9G indicating that all services to the customer's vehicle have been completed. It is determined whether or not the process has been performed (step SA12). If the service number matches the corresponding code in step SA11, the process proceeds to step SA16 described below. If the service number does not match the corresponding code, an “input error” is displayed on the display 9H and ( Step SA13),
After a short buzzer sounds from a buzzer (not shown) provided in the terminal 9 and an input error is reported (step SA1)
4) The display on the display 9H returns to the display in step SA9.
On the other hand, when the refueling man presses the end key 9G in step SA12, the data operated by the refueling man this time is cleared from the work message area in preparation for the next time (the next customer) (step SA15). If the end key 9G has not been pressed, the display on the display 9H returns to the display in step SA9. Next, after the processing in step SA4 or step SA11, "Enter car number" is displayed on the display 9H of the terminal 9 (step SA16). Next, step SA
When the refueling man inputs the vehicle number of the customer's vehicle from the numeric keypad 9C of the terminal 9 at 17, it is determined whether the number of the input vehicle number is within 4 digits (step SA18), while step SA17 is performed.
If you do not enter the car number, the refueling man will end key 9G
It is determined whether or not has been pressed (step SA19). If the number of the car number is within four digits in step SA18, "Please enter the working time" is displayed on the display 9H (step SA20), while if the number of the car number exceeds four digits, ,
After an "input error" is displayed on the display 9H (step SA21), a short buzzer sounds from a buzzer provided in the terminal 9 to notify the input error (step SA2).
2) The display on the display 9H returns to the display in step SA16. If "1" indicating a vehicle number input skip is set in a flag (not shown) of the memory of the terminal 9 at the time of the initial setting, the vehicle number input in step SA16 can be omitted. On the other hand, if the refueling man has pressed the end key 9G in step SA19, the process proceeds to step SA15, whereas if the end key 9G has not been pressed, the display on the display 9H returns to the display in step SA16. . Next, after the processing in step SA20, when the refueling man inputs the working time of the car service in step SA23, it is determined whether or not the input working time is an appropriate time (step SA24). If the work time has not been input in step A23, it is determined whether or not the refueling man has pressed the end key 9G of the terminal 9 (step SA25). If the work time is appropriate in step SA24, the terminal 9
Sends a work start message (a message indicating customer code / customer name / service NO / vehicle number / working time) to the common control unit 8 via the common control unit network 15 (step SA2).
6), clear the data operated by the refueling man this time for the next time (step SA27). If the work time is not proper in step SA24, an "input error" is displayed on the display 9H (step SA28), and the terminal 9
After a short buzzer sound is emitted from the buzzer arranged in step (a) and an input error is reported (step SA29), the display on the display 9H returns to the display in step SA20. On the other hand, the refueling man has the oil change key F1 / tire change key F
2 / If the user does not press the fan belt replacement key F3 / battery replacement key F4 / numeric keypad input key F5 but presses the work completion key 9E following the completion of the service work for the customer vehicle (step SA30), the terminal 9 After sending a work completion message (customer code / name / message indicating completion of work) related to the service of the customer to the common control unit 8 (step SA31), the data operated by the refueling man this time is cleared for the next time (step SA31). Step SA32). If the refueling man does not press the work completion key in step SA30 but presses the end key 9G indicating that all services to the customer's vehicle have been completed (step SA33), the process proceeds to step SA15. On the other hand, if the refueling man has not pressed the end key 9G in step SA33 (step SA33), the process returns to step SA3. ◎ Common control unit message display processing (FIG. 8) In this processing, the main processing and the tire processing are performed in parallel. First, the main processing will be described, and then the tire processing will be described. In the main processing, the common control unit 8 intercepts communication between the POS device 6 and each of the weighing machines 11 / the car washer 3 in the POS network 14, and sends a message (from the weighing machine 11) It is determined whether or not there is a message indicating the end of refueling or a message sent from the car wash machine 3 (a message indicating the end of car washing) (step SB1). If there is a refueling end message or a car wash end message on the POS network 14, the common control unit 8 determines that the customer code read from the customer card by the card reader 9A of the terminal 9 in step SA1 in FIG. It is determined whether or not it has already been registered in the customer area 18 of the message table 16 in the memory of the unit 8 (step SB2). When the customer code is registered in the customer area 18 of the message table 16, a refueling flag 19 or a car wash flag corresponding to the customer area 18 corresponding to the customer code is registered.
"1" is written to 20 (step SB3). On the other hand, when the customer code is not registered in the customer area 18 of the message table 16, each area / flag of the customer is secured in the message table 16, and the customer code is stored in the secured customer area 18. In addition to storing the / car number / name, "1" is written to the refueling flag 19 or the car wash flag 20 (step SB4). On the other hand, in step SB1, the POS network 14
If there is no refueling end message or car wash end message above, the common control unit 8 monitors the common control unit network 15 and determines whether there is a message sent from the terminal 9 of the maintenance room 5 on the network 15. Is determined (step SB5). If there is no message on the common control unit network 15, the above step SB
On the other hand, when there is a message, the common control unit 8
Determines whether the message is a work start message indicating the start of car service work for the customer vehicle (step SB
6). If the message is a work start message, the common control unit 8
From the service table 22, step SA in FIG.
The Japanese characters (service name, for example, oil change / tire change / fan belt change / battery change, etc.) corresponding to the service NO input in step 10 are read (step SB7). Thereafter, the common control unit 8 displays a message name 7 of the customer, a car number, a service name, a working time (or a waiting time), and a message (for example, XX) on a message display 7 installed in the sales room 4 of the gas station building 1. Xx-like oil change will be completed in 15 minutes, etc.) (Step SB8). This allows the customer in the sales room 4 to immediately check the progress of the service. Further, the common control unit 8
Writes the service number in the work start message detected in step SB6 into the car service number area 21 corresponding to the customer code in the message table 16 (step SB6).
9). On the other hand, if the message is not a work start message in step SB6, the common control unit 8 determines whether the message is a work completion message (step SB10). If the message is not a work completion message, the process returns to step SB1. If the message is a work completion message, the common control unit 8 sends the customer name from the customer area 18 of the message table 16 corresponding to the customer code. / Car number, refueling flag 19 /
Car service flag 20 indicates whether or not to refuel / wash the car.
Read service numbers from area 21 (step SB1)
1). Further, the common control unit 8 reads Japanese characters (service name, for example, oil change / tire change / fan belt change / battery change) corresponding to the service number of the car service related to the customer in the service table 22. (Step SB12). Thereafter, the common control unit 8 displays a customer name / vehicle number / service name / working time (or waiting time) / message (for example, XX) on a message display 7 installed in the sales room 4 of the gas station building 1. XX-like refueling, car washing, tire replacement etc. are displayed) (Step SB13). Thus, the customer in the sales room 4 can immediately confirm the service termination status. Further, the common control unit 8
Clears the data of the customer area 18 / refueling flag 19 / car wash flag 20 / car service NO area 21 corresponding to the customer code in the message table 16 for the next time (the next customer) (step SB14). On the other hand, in the timer processing performed in parallel with the main processing, when the common control unit 8 determines that the preset specified time has elapsed from the registration time of the service desired by the customer based on the time counted by the built-in timer, Step SB
15) It is determined whether the main processing is being performed (step SB16). When the main processing is not performed, the common control unit 8 searches for a registration time of an area corresponding to each customer code in the message table 16,
If the specified time (arbitrary time such as one hour) specified at the time of initial setting is exceeded, the customer area 18 / refueling flag 19 / car wash flag 20 / car service NO area 21 corresponding to the exceeded customer code. Is regarded as old data and cleared (step SB17). Thereafter, the common control unit 8 sets the timer value of the built-in timer (for example, an arbitrary time such as 30 minutes) (step SB1).
8). That is, the common control unit 8 reviews the data corresponding to each customer code in the message table 16 every 30 minutes, for example, and holds the service data from the current time to, for example, one hour before.

[Modification]

In the terminal input processing, the service is set by reading the customer card by the card reader for each service. However, the present invention is not limited to this, and the customer card is read once by the card reader. If so, it is possible to configure so that a plurality of services can be set for the customer.

【The invention's effect】

As described above, according to the present invention, the following effects can be obtained. It is possible to collect and manage work information related to various service work such as refueling work, car wash work, oil change / fan belt change, etc., and to promptly and accurately report the progress / end status of various services to customers inside the service station building. it can.
As a result, this gas station system is suitable for use in a gas station that is being mass-marketed, and it is possible to solve the problem that the customer stays in the gas station building without knowing the service progress status. The customer turnover can be improved, and the customer service can be improved. This gas station system can be realized without changing the existing POS system already installed in the gas station, which is advantageous in cost. In addition, since the customer name / specific service names / transaction contents can be displayed, it is possible to give the customer a sense of closeness and to form a sense of trust between the customer and the gas station. Becomes Thereby, it is possible to improve the customer attracting effect. In addition, by displaying the progress status / end status of the various services as described above, it is possible to develop an image of a state-of-the-art refueling station in line with the information age, and differentiate it from other refueling stations. It can be planned and is suitable for the image strategy of the gas station. In addition, since the manager of a gas station performing self-service refueling can check the progress / end of the various operations described above in the gas station building, it is possible to immediately respond to an abnormal situation in the gas station. , The safety of the gas station is improved.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a gas station system according to one embodiment of the present invention, FIG. 2 is a front view of a message display according to this embodiment, FIG. FIG. 5 is a front view of the terminal of the embodiment, FIG. 5 is a conceptual diagram of a message table of the embodiment, FIG. 6 is a conceptual diagram of a service table of the embodiment, and FIG. 7 is a terminal of the embodiment. FIG. 8 is a flowchart of the input processing, and FIG. 8 is a flowchart of the common control unit message display processing of the present embodiment. 1 ... gas station building, 3 ... car wash machine (various service equipment), 4 ... sales room (gas station building), 5 ... maintenance room, 6 ... POS device, 7 ... message display (display means) , 8, common control unit (control means), 9A card reader (reading unit), 9B function key (service item input unit), 9C numeric keypad (working time input unit),
11 weighing machine, 16 message table (storage means), 22 service table (storage means).

Claims (1)

    (57) [Claims]
  1. A POS system configured to perform data communication between a POS device and a weighing machine and various service devices is installed, and a reading unit connected to the POS system and reading customer identification data from a customer card; In a gas station system having a terminal provided with a service item input unit for inputting a customer desired service item, a display means installed in a gas station building, and a customer identification read from a customer card by a reading unit of the terminal. Storage means for storing data relating to a customer-desired service item input from the service item input unit and a work time corresponding to the service item in association with data; and a work by a weighing machine or a service device from the communication of the POS system. Work start and end detecting means for detecting the start and end of the work, Display control means for displaying, on the display means, the progress status and the end status of the service item corresponding to the customer identification data read from the storage means, based on the work time of the customer desired service item stored in the storage means. A gas station system, comprising:
JP16070490A 1990-06-19 1990-06-19 Gas station system Expired - Fee Related JP2968564B2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP16070490A JP2968564B2 (en) 1990-06-19 1990-06-19 Gas station system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP16070490A JP2968564B2 (en) 1990-06-19 1990-06-19 Gas station system

Publications (2)

Publication Number Publication Date
JPH0450062A JPH0450062A (en) 1992-02-19
JP2968564B2 true JP2968564B2 (en) 1999-10-25

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ID=15720665

Family Applications (1)

Application Number Title Priority Date Filing Date
JP16070490A Expired - Fee Related JP2968564B2 (en) 1990-06-19 1990-06-19 Gas station system

Country Status (1)

Country Link
JP (1) JP2968564B2 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH0720552B2 (en) * 1986-11-20 1995-03-08 三菱レイヨン株式会社 Regeneration method of oxidation catalyst
JP3763246B2 (en) 2000-04-06 2006-04-05 住友化学株式会社 Method for regenerating heteropolyacid catalyst and method for producing methacrylic acid
JP3705105B2 (en) 2000-09-27 2005-10-12 住友化学株式会社 Method for reactivating catalyst for methacrylic acid production

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