JP2024010641A - Stay support system, stay support method, and program - Google Patents

Abstract

To make it easier to make adjustments when a family with facility users intends to stay overnight.SOLUTION: A stay support system 1 for supporting a reservation procedure for a stay of a family with facility users is provided, the system being configured to: match the family and a facility based on facility information under conditions of the number of adults and the number of facility users staying in the family, length of stay, and preference information of the family entered from a user terminal 20; match the family and an accommodation facility to be used based on used facility information under the same conditions; make provisional reservations for the matched facility and accommodation facility, display a matching result screen showing the provisionally reserved facility and accommodation facility on the user terminal 20; and make reservations for the provisionally reserved facility and accommodation facility according to input from the user terminal 20. The stay support system 1 also provides a chat service that enables post-reservation exchange of messages between the reserved facility and the user and between the reserved accommodation facility and the user.SELECTED DRAWING: Figure 1

Description

The present invention relates to a stay support system, a stay support method, and a program that support reservation procedures for facilities where families including children stay.

In recent years, flexible ways of working and living, such as remote work, workcations, and living at other locations, have become more flexible. Under these circumstances, there is an increasing demand for people to take their children with them for short-term or long-term work trips, study abroad, and travel. However, in order to bring children to stay with them, they must search for multiple facilities, such as a nursery school or other place to stay, a safe accommodation facility, and a working space where parents can work, and go through the procedures with each of them.

As a conventional technology, Patent Document 1 describes a reservation system that allows users to easily make reservations for a daycare center where they can leave their infant temporarily and a reservation for the facility at the same time when they go to a specific facility or venue such as a beauty salon where infants are not allowed. system is disclosed.

Patent No. 4299762

By the way, when a family with children stays for an overnight stay, especially for a relatively long stay, rather than visiting in units of several hours as in Patent Document 1, it is important to consider the environment and facilities of the accommodation facility and the length of stay. It is necessary to communicate and coordinate various details, such as leisure activities and events inside the facility, as well as schedule adjustments with families who will be using the facilities together during the stay.

In view of the above-mentioned problems, it is an object of the present invention to provide a stay support system, a stay support method, and a program that easily make adjustments when a family with children spends an overnight stay.

SUMMARY OF THE INVENTION The present invention is therefore a stay support system that supports the reservation procedure for a stay for a family including a facility user, which includes a facility information storage unit that stores information regarding facilities available to the user; An accommodation facility information storage unit that stores information regarding available accommodation facilities, and at least the number of adults and users staying, the length of stay, and the preference information of the family members input from the user terminals of the family members. , a facility matching unit that matches the family and the facility based on the facility information storage unit; and a facility matching unit that matches the family and the facility based on the facility information storage unit, with at least the conditions of the number of guests, the length of stay, and the preference information. , an accommodation facility matching unit that matches the family and the accommodation facility; a provisional reservation unit that makes a provisional reservation for the matched facility and the matched accommodation facility; and displays the provisionally reserved facility and the provisionally reserved accommodation facility. a display unit that displays a matching result screen on the user's terminal, and a reservation unit that makes reservations for the tentatively reserved facility and the tentatively reserved accommodation facility in accordance with input from the user's terminal. Provide a stay support system.

The present invention also provides an activity information storage unit that stores information regarding activities available to the family; an activity matching unit that matches the family and the activity based on the activity information storage unit; the tentative reservation unit tentatively reserves the matched activity; and the display unit displays the tentatively reserved facility. and a matching result screen displaying the tentatively reserved activity together with the tentatively reserved accommodation, the reservation unit displays the tentatively reserved accommodation facility on the user's terminal, Provides a stay support system for making reservations for activities.

Further, the present invention provides a working space information storage unit that stores information regarding a working space that can be used by adults of the family, and a working space information storage unit that stores information regarding a working space that can be used by adults in the family; a working space matching unit that matches the family and the working space based on the working space information storage unit; the temporary reservation unit tentatively reserves the matched working space; Displaying on the user's terminal a matching result screen that displays the tentatively reserved facility and the tentatively reserved accommodation facility as well as the tentatively reserved working space, and the reservation unit responds to the input from the user's terminal. , provides a stay support system for making a reservation for the tentatively reserved working space.

Further, the present invention provides a stay support system including a chat providing unit that provides a chat that allows messages to be exchanged between the reserved facility and the user, and between the reserved accommodation facility and the user after the reservation is made. provide.

Further, the present invention provides a stay support system that includes a chat providing unit that provides a chat that allows messages to be exchanged between the reserved activity and the user after the reservation is made.

Further, the present invention provides the stay support system according to claim 3, further comprising a chat providing unit that provides a chat that allows messages to be exchanged between the reserved working space and the user after the reservation.

The present invention also provides a reservation information storage unit that stores reservation information for the reserved facility and the reserved accommodation facility for the family, and a reservation information storage unit that stores reservation information for the reserved facility and the reserved accommodation facility; , a visitor shared data generation unit that generates visitor shared data based on the reservation information of the user and the reservation information of other users staying in the same area at the same time as the user; Provided is a stay support system that displays a visitor shared data screen on the user's terminal that displays the visitor shared data that has been obtained.

Further, the present invention provides a stay support system in which the visitor shared data is in a calendar format.

The present invention also provides an activity information storage unit that stores information related to activities, a stay date that overlaps with the user and the other user, and a stay date of the user and the other user, which is acquired by referring to the visitor shared data. and an activity matching section that matches the activities based on at least the total number of people, and the display section provides a stay support system that displays the matched activities on the visitor shared data screen.

The present invention also provides a method for making a reservation for a facility or accommodation within a predetermined range from the facility or the accommodation facility by referring to the reservation information storage unit in response to a request from the facility or the accommodation facility. an accommodation shared data generation unit that generates accommodation shared data based on family reservation information, and the display unit displays an accommodation shared data screen that displays the generated accommodation shared data at the facility. Alternatively, a stay support system is provided that is displayed on the terminal of the accommodation facility.

The present invention also provides a method executed by a stay support system that supports a family including a facility user in a reservation procedure for a stay, which includes a facility information storage unit that stores information regarding facilities available to the user. , an accommodation facility information storage unit that stores information regarding accommodation facilities available to the family, and the number of adults and users staying, the length of stay, and the family, input from the terminal of the user of the family. matching the family and the facility based on the facility information storage section, on at least the preference information of a step of matching the family with the accommodation facility based on a storage unit; a step of tentatively reserving the matched facility and the matching accommodation facility; and displaying the tentatively reserved facility and the tentatively reserved accommodation facility. A method comprising the steps of: displaying a matching result screen on the user's terminal; and making a reservation for the tentatively reserved facility and the tentatively reserved accommodation facility in accordance with input from the user's terminal. provide.

The present invention also provides a stay support system that supports reservation procedures for a stay for a family including a facility user, a facility information storage unit that stores information regarding facilities available to the user, and a facility information storage unit that stores information regarding facilities available to the user. An accommodation facility information storage unit that stores information regarding the accommodation facility, the facility information is inputted from the terminal of the user of the family, subject to at least the number of adults and users staying, the length of stay, and the preference information of the family. A facility matching unit that matches the family and the facility based on the storage unit; a facility matching unit that matches the family and the facility; an accommodation facility matching section that matches the accommodation facility; a provisional reservation section that makes a provisional reservation for the matched facility and the matched accommodation facility; a matching result screen that displays the provisionally reserved facility and the provisionally reserved accommodation facility; A program is provided that functions as a display unit that is displayed on a user's terminal, and a reservation unit that makes reservations for the provisionally reserved child care facility and the provisionally reserved accommodation facility in response to input from the user's terminal.

According to the present invention, it is possible to easily make adjustments when a family accompanied by a facility user stays for a relatively long period of time.

1 is a diagram illustrating an overview of a stay support system according to an embodiment of the present invention. 1 is a diagram showing a functional configuration of a stay support device according to an embodiment of the present invention. 1 is a diagram schematically showing a child care facility information database according to an embodiment of the present invention. 1 is a diagram schematically showing an accommodation facility information database according to an embodiment of the present invention. 1 is a diagram schematically showing an activity information database according to an embodiment of the present invention. FIG. 1 is a diagram schematically showing a working space information database according to an embodiment of the present invention. FIG. It is a figure showing an example of a matching result screen, a reservation information input screen, and a reservation confirmation screen according to an embodiment of the present invention. It is a figure showing an example of a chat room screen concerning an embodiment of the present invention. It is a figure showing an example of a visitor shared data screen concerning an embodiment of the present invention. FIG. 3 is a diagram showing an example of a destination shared data screen according to an embodiment of the present invention. It is a figure showing stay support processing of stay support system 1 concerning an embodiment of the present invention.

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, modes for carrying out the present invention (hereinafter referred to as embodiments) will be described in detail with reference to the accompanying drawings. In the subsequent figures, the same elements are given the same numbers or symbols throughout the description of the embodiments.

[Basic concept/basic configuration]
FIG. 1 is a diagram for explaining an overview of a stay support system 1 according to an embodiment of the present invention. In the figure, a stay support system 1 includes a stay support device 10 that supports the stay of a family with children (hereinafter simply referred to as a family), and a user terminal that is connected to the stay support device 10 via a network and used by users of the family. 20, the child care facility terminal 30 of the child care facility where the family's tentative reservation and/or reservation is made, and the accommodation facility terminal 40 of the accommodation facility where the family's tentative reservation and/or reservation is made, via a network. Connected. Here, the term "child" has a broad meaning meaning a person under 18 years of age, preferably a child under 12 years of age, and more preferably a preschool child.

In addition to the child care facility terminal 30 and the accommodation facility terminal 40, the stay support system 1 may be connected via a network to terminals of businesses that support the stay of families, such as providing activity experiences and working spaces. The device may be connected via a network to a terminal of a service provider that provides services to the family during their stay.

In the stay support system 1, the stay support device 10 is a cloud server in this embodiment, and is managed by, for example, an administrator of the stay support system (such as a system operator). The stay support device 10 performs a matching process that matches families with child care facilities and/or accommodation facilities, and a screen where the user terminal 20 interacts with the child care facility terminal 30 and/or the accommodation facility terminal 40 and a screen that provides information regarding the stay. Two display processes are performed to display this on each terminal.

To explain the matching process, the stay support device 10 maintains matching conditions that include at least the number of adults and children staying, the length of stay, and family preference information input by the family user into the user terminal 20. Childcare facility information (not shown) regarding each childcare facility that is available is referenced to match the childcare facility to the family. The stay support device 10 then communicates with the terminal 30 of the matched child care facility and makes a provisional reservation for the child care facility.

In addition, the stay support device 10 provides accommodation information regarding each accommodation facility it holds based on at least the number of adults and children staying, the length of stay, and family preference information input by the family user into the user terminal 20. Refer to information (not shown) to match families with accommodations. The stay support device 10 then communicates with the terminal 40 of the matched accommodation facility and makes a provisional reservation for the accommodation facility.

Next, display processing will be explained. The stay support device 10 generates a matching result screen 21 that displays the temporarily reserved child care facilities and accommodation facilities, and causes the user terminal 20 to display the matching result screen 21 . Next, when the stay support device 10 receives an input from the user terminal 20 to confirm a reservation for the child care facility and accommodation facility displayed on the matching result screen 21, the stay support device 10 receives the provisionally reserved child care facility and accommodation facility. Make facility reservations. The stay support device 10 then provides a chat function that allows messages to be exchanged between the childcare facility terminal 30 and user terminal 20 of the childcare facility where the reservation was made, and between the accommodation facility terminal 40 and the user terminal 20 of the reservation facility. provide.

Via the chat room screen 24 provided by the stay support device 10, the user terminal 20 and the child care facility terminal 30 exchange messages, and the user terminal 20 and the accommodation facility terminal 40 exchange messages.

According to such a stay support system, it is possible to simultaneously match a plurality of facilities including a childcare facility such as a childcare facility and an accommodation facility that the user uses during his/her stay, and to make reservations for the matched plurality of facilities at the same time. Therefore, the accommodation support system can easily make adjustments for families with children to stay overnight, especially for relatively long periods of time, and supports families with children for relatively long-term stays. be able to. In addition, the stay support system provides a chat between the user and each facility they have booked, allowing the user and each facility to have individual interactions regarding the user's requests and necessary procedures during their stay, and for families with children. It is possible to support families for relatively long-term stays.

(Functional configuration of stay support device)
FIG. 2 is a diagram showing the functional configuration of the stay support device 10 according to the embodiment of the present invention. The stay support device 10 includes a communication unit 110 that communicates with a user terminal 20, a childcare facility terminal 30, an accommodation facility terminal 40, and a service provider terminal 50 via a network, a storage unit 120, a childcare facility matching 130, A facility matching section 140, a service matching section 150, a temporary reservation section 160, a display section 170, a reservation section 180, a chat providing section 190, a visitor shared data generation section 200, a destination shared data generation section 210, Equipped with

Although the stay support device 10 is a cloud server in this embodiment, it may be an on-premises device. Furthermore, in this embodiment, the storage unit 120 is preferably configured with cloud storage or a distributed ledger, but may also be configured with a hard disk, semiconductor memory, storage medium, memory card, or the like.

The childcare facility matching unit 130 performs matching between families and childcare facilities. Specifically, the child care facility matching unit 130 searches the child care facility information database (hereinafter also referred to as DB) 121 in the storage unit 120 based on the matching conditions received from the user terminal 20 of the family user, and searches the child care facility information database (hereinafter also referred to as DB) 121 based on the matching conditions received from the user terminal 20 of the user of the family. Select a matching child care facility.

Here, the matching conditions include at least the number of adults and children staying in the family, length of stay, and family preference information. It is desirable that the number of children staying in the facility is based on the number of children of each age group. Furthermore, the matching conditions may include the gender of adults and children. The preference information includes, for example, the family's preferences such as hobbies, favorite/disliked foods, favorite/disliked colors, and frequently visited places, as well as the family's lifestyle. The family's preference information may be acquired each time the family applies for a stay, or information acquired at the time of a past application may be stored in the storage unit 120 and used.

FIG. 3 is a diagram schematically showing the child care facility information DB 121 according to the embodiment of the present invention. The child care facility information includes the child care facility ID that identifies the child care facility, the name of the day care facility, the address of the day care facility, the contact information of the day care facility, the number of children that can be accepted by age group (capacity for children aged 0, etc.), and the number of staff at the day care facility. , usage fees, opening dates/times of the child care facility, and information indicating keywords. The acceptable capacity of children for each age may be classified by category, such as children under the age group, children over the age group, lower grades, upper grades, etc., instead of each age group. The keywords are, for example, keywords that characterize the child care facility, such as emphasizing sports, homemade school lunches, local production for local consumption, and homey feeling.

In detail, the childcare facility matching unit 130 first performs the following based on the number of children for each age included in the matching conditions received from the user terminal 20 and the acceptable capacity of children for each age in the childcare facility information DB 121. Select one or more matching childcare facilities that are acceptable. Then, the child care facility matching unit 130 calculates the degree of matching between the child care facility and the family based on the child care facility information in the child care facility information DB 121 of the selected matching child care facility and the family preference information included in the matching conditions. , select the child care facility with the highest degree of matching.

For example, if the family's preference information is "small size, local production for local consumption", the childcare facility that includes "local production for local consumption" as a keyword and has the least number of staff will be selected as the childcare facility with the highest matching degree. . Note that the degree of matching between the child care facility and the family is calculated using, for example, AI.

The accommodation facility matching unit 140 matches families and accommodation facilities. Specifically, the accommodation facility matching unit 140 searches the accommodation facility information database (hereinafter also referred to as DB) 122 in the storage unit 120 based on the matching conditions received from the user terminal 20 of the family user, and searches the accommodation facility information database (hereinafter also referred to as DB) 122 based on the matching conditions received from the user terminal 20 of the family user. Select matching accommodations.

FIG. 4 is a diagram schematically showing the accommodation facility information DB 122 according to the embodiment of the present invention. The accommodation information includes the accommodation ID that identifies the accommodation, the name of the accommodation, the address of the accommodation, the contact information of the accommodation, the room type of the accommodation, the capacity of the room type, and the price per person (one person). /Yen, information indicating the keyword is included. The keywords are, for example, keywords that characterize the accommodation facility, such as hot springs, hot spring quality, local production for local consumption, indoor play space, and children's yukata.

In detail, the accommodation facility matching unit 140 first selects acceptable matching accommodation facilities based on the total number of adults and children staying included in the matching conditions received from the user terminal 20 and the capacity of the accommodation facility information DB 122. Select one or more. Then, the accommodation facility matching unit 140 calculates the degree of matching between the accommodation facility and the user based on the accommodation facility information in the accommodation facility information DB 122 of the selected matching accommodation facility and the user's preference information included in the matching conditions. , select the accommodation facility with the highest degree of matching. Note that the degree of matching between accommodation facilities and families is calculated using, for example, AI.

The service matching unit 150 performs matching between families and services. In this embodiment, the service is the provision of activities and working spaces, and the service matching unit 150 includes an activity matching unit 151 and a working space matching unit 152. Note that matching between a family and a service by the service matching unit 150 is not essential; for example, whether or not to match a family with a service may be determined based on an instruction from a user of the family or preference information of the family. Good too.
Note that the working space may be a space within an accommodation facility. In this case, along with the reservation of the accommodation facility, the work space within the accommodation facility is also reserved as a working space.

The activity matching unit 151 matches families and activities. Specifically, the activity matching unit 151 searches the activity information database (hereinafter also referred to as DB) 123 in the storage unit 120 based on the matching conditions received from the user terminal 20, and selects activities that match the matching conditions. . The matching conditions and matching method are the same as those of the child care facility matching section 130 and the accommodation facility matching section 140. Note that if you want to match adults-only activities, the number of adults staying in the family is the matching condition, and if you want to match family activities, the total number of adults and children staying is the matching condition.

FIG. 5 is a diagram schematically showing the activity information DB 123 according to the embodiment of the present invention. The activity information includes the activity ID that identifies the activity, the activity name, the name of the business providing the activity, the address of the business providing the activity, the contact information of the business providing the activity, the content of the activity, and the target age group for the activity. , price per person (per person)/yen, and information indicating keywords. The keywords are, for example, keywords that characterize the activity, such as enjoying seasonal flowers, a course with few ups and downs, large groups welcome/children's menu available.

The working space matching unit 152 matches families and working spaces. Specifically, the working space matching section 152 searches the working space information database (hereinafter also referred to as DB) 124 in the storage section 120 based on the matching conditions received from the user terminal 20, and searches the working space matching section 152 for the working spaces that match the matching conditions. Select. The matching conditions and matching method are the same as those of the activity matching section 151.
Note that the working space matching unit 152 may receive preference information (whether or not the user wishes to work remotely at the place of stay) from the user terminal 20, and perform matching if the preference information indicates that the user wishes to work remotely.

FIG. 6 is a diagram schematically showing the working space information DB 124 according to the embodiment of the present invention. The working space information includes the working space ID that identifies the working space, the name of the working space, the name of the business providing the working space, the address of the working space, the contact information of the working space, the business hours of the working space, and the fee for the working space ( 1H)/yen, information indicating the keyword is included. Keywords are keywords that characterize the working space, such as early bird discounts/free drinks available and online MTG available.

The provisional reservation unit 160 makes provisional reservations for matching child care facilities matched by the child care facility matching unit 130, matching accommodation facilities matched by the accommodation facility matching unit 140, and services matched by the service matching unit 150. For example, taking a childcare facility as an example, the provisional reservation unit 160 notifies the childcare facility of the number of people staying and the length of stay and inquires whether reservations are possible using phone calls, emails, existing message apps, etc. If a reservation is possible, make a provisional reservation. On the other hand, if the reservation is not possible, the provisional reservation unit 160 inquires of the matching child care facility with the next priority from among the matching child care facilities whether the reservation is possible or not in the same way, and if the reservation is possible, , make a tentative reservation. This process is continued until a provisional reservation for a matching childcare facility is made. The same applies to accommodation facilities and services.

In addition, if a matching childcare facility, matching accommodation facility, or matching service provider provides a reservation system, the tentative reservation unit 160 communicates with the reservation system to complete the tentative reservation.

The display unit 170 transmits matching result screen information that displays the provisionally reserved child care facility, provisionally reserved accommodation facility, and provisionally reserved service to the user terminal 20, and causes the user terminal 20 to display the matching result screen.

In addition, the display unit 170 transmits reservation confirmation screen information that displays child care facilities, accommodation facilities, and services reserved by a reservation unit 180 (described later) to the user terminal 20, and causes the user terminal 20 to display the reservation confirmation screen. On the reservation confirmation screen, when a chat room is generated by the chat providing unit 190 (described later), the chat room is associated with each of the displayed child care facilities, accommodation facilities, and service providers, and the chat room is A link will be posted.

Furthermore, the display unit 170 transmits visitor shared data screen information that displays visitor shared data generated by a visitor shared data generation unit 200 (described later) to the user terminal 20, and displays the visitor shared data screen on the user terminal 20. Display. In this case, a button for moving to the visitor shared data screen is displayed on the above-mentioned reservation confirmation screen in response to the visitor shared data being generated by the visitor shared data generation unit 200, which will be described later.

Furthermore, the display unit 170 displays accommodation shared data screen information that displays accommodation shared data generated by an accommodation shared data generation unit 210, which will be described later, on the facility terminal 30 that requested viewing of the accommodation shared data, and on the accommodation facility. The information is sent to the terminal 40 or the service provider terminal 50 (hereinafter referred to as the destination terminal if there is no distinction between these, or the destination terminal if there is no distinction between facility terminals, accommodation facility terminals, and services). Display the accommodation shared data screen on the terminal.

FIG. 7 is a diagram showing an example of the matching result screen 21, reservation information input screen 22, and reservation confirmation screen 23 according to the embodiment of the present invention. The matching result screen 21 displays a list 211 with check boxes at the top for the user to select facilities and services to be reserved at the same time, matching conditions 212 at the middle, and matching results 213 at the bottom. In the figure, since the user has selected to reserve a childcare facility and an accommodation facility at the same time, the matching result 213 includes the matching childcare facility and matching accommodation facility that were tentatively reserved in the tentative reservation section 160, along with the facility name and the accommodation facility. Displayed together with the period. When the user presses the details button for each facility, detailed information about each facility is displayed, for example, the facility's homepage is displayed on a separate screen, allowing the user to collect information about each facility.

In addition, when the user presses the reservation button for each facility, the screen switches to the reservation information input screen 22, where the user can input the information necessary to reserve the childcare facility or accommodation facility, such as the name, age, gender, address, and contact information of the family member. When the user inputs the reservation information and presses a reservation button (not shown), the reservation section 180, which will be described later, makes a reservation for each facility.

When the reservation unit 180 completes the reservation for each facility, the reservation information input screen 22 switches to a reservation confirmation screen 23. On the reservation confirmation screen 23, the matching result 213 on the matching result screen 21 changes to reserved 233, and the reservation button disappears.

The reservation unit 180 makes a reservation for a temporarily reserved matching childcare facility, matching accommodation facility, and matching service in response to input of reservation information from the user terminal 20. Specifically, the reservation unit 180 makes a reservation by the user on the reservation information input screen 22 that is displayed when the reservation button for each facility on the matching result screen 21 shown in FIG. 7 displayed on the user terminal 20 is pressed. When information is input and a reservation button (not shown) on the reservation information input screen 22 is pressed, the reservation section 180 receives the reservation information and selects the facility for which the reservation button was pressed on the matching result screen 21. Make a reservation.

Reservations can be made by the administrator of the stay support device 10 to child care facilities, accommodation facilities, and service providers by telephone, email, existing message apps, etc., or by the reservation system provided by each facility and the stay support device 10. communicates and is received.

In response to the completion of the reservation, the reservation unit 180 stores the reservation information of the family member for whom the reservation has been completed in the storage unit 120. Specifically, the reservation unit 180 stores the family ID, family name, family address, family contact information, reserved childcare facility ID, reserved accommodation facility ID, and length of stay as reservation information in the reservation information database of the storage unit 120. (DB) 125.

The chat providing unit 190 provides a chat that allows messages to be exchanged between the user and the person in charge of the child care facility reserved by the reservation unit 180, and between the person in charge of the accommodation facility and the user after making the reservation. In detail, the chat providing unit 190 provides a chat room for chatting between the user and the person in charge of the childcare facility reserved by the reservation unit 180, and between the person in charge of the accommodation facility and the user. Then, the chat providing unit 190 associates each of the child care facility and accommodation facility displayed on the reservation confirmation screen 23 with a chat room, and pastes a link to the chat room on the reservation confirmation screen 23.

The chat providing unit 190 stores messages exchanged in the provided chat rooms in the chat history DB 126 of the storage unit 120 in association with the message sender and message sending date and time for each chat room.

FIG. 8 is a diagram showing an example of the chat room screen 24 (a, b) according to the embodiment of the present invention. The chat room screen 24 (a, b) can be accessed from the reservation confirmation screen 23. For example, when user A chats with nursery school A, user A opens his or her own reservation confirmation screen 23, and displays the icon 234 of nursery school A on the reservation confirmation screen 23 (a link between user A, nursery school A, and the chat room). ) is pressed to open the chat room screen 24a with User A and Kindergarten A.

The chat room screen 24 (a, b) includes a chat room switching section 241 (a, b), a message display section 242 (a, b), and a message input section 243 (a, b). The chat room switching unit 241 (a, b) displays the facility or service that the user has reserved, can indicate the facility or service that is the other party of the displayed chat room, and can also indicate the facility or service that is the other party of the displayed chat room. You can switch between chat rooms. If the user wants to check the chat room screen 24b with hotel B while opening the chat room screen 24a of nursery school A, click the hotel B icon in the chat room switching section 241a to switch between the chat room screen 24a with user A and the chat room screen 24b with hotel B. It is possible to switch to the chat room screen 24b with Hotel B.

The message display section 242 (a, b) displays messages from users and facilities on a timeline. For each message, the sender and sending date and time are also displayed. The message input section 243 (a, b) inputs a message to be sent to the other party, and when the send button is pressed, the message can be sent to the other party. Note that messages include images, text, audio, and video files in addition to sentences.

The visitor shared data generation unit 200 generates visitor shared data based on the family's reservation information and the reservation information of other families staying in the same area at the same time as the family in response to a request from a family user. do. Specifically, in response to a visitor shared data viewing request from the user terminal 20 of a user of a family member for whom a reservation has been completed, the visitor shared data generation unit 200 refers to the reservation information DB 125 and generates information about the family member and the length of stay. Among other families with whom at least a portion of the above overlaps with each other, those families who have reserved at least one of a child care facility and an accommodation facility within a predetermined range are extracted.

Here, the predetermined range is a range within a predetermined distance from a childcare facility or accommodation facility reserved by the family of the user who made the viewing request, for example, within a 10 km range. Note that the visitor shared data generation unit 200 may extract other families who have reserved the same childcare facility or the same accommodation facility as the family that made the viewing request, instead of the childcare facility or accommodation facility within a predetermined range. Thereby, it is possible to extract other families who are more likely to be acquainted with the family member who made the viewing request.
Note that an input of a desire to stay with a predetermined other family member for a period of time may be accepted as preference information from the user terminal 20. In this case, upon receiving this preference information, the accommodation facility matching unit 140 and the childcare facility matching unit 130 may perform matching of accommodation facilities and childcare facilities during the pre-stored period of stay of other family members. , performs matching that takes into account preference information.

Next, the visitor shared data generation unit 200 can check other families staying in the same area at the same time as the user based on the reservation information of the family of the user who made the viewing request and the extracted reservation information of other families. Generate visitor shared data that can be used. Here, the visitor shared data only needs to include at least the length of stay of other family members, and is expressed in a table format or calendar format.

FIG. 9 is a diagram showing an example of the visitor shared data screen 25 (a, b) according to the embodiment of the present invention. The visitor shared data screen 25 (a, b) can be accessed from the reservation confirmation screen 23. For example, move from the visitor shared data display button 236 displayed on the reservation confirmation screen 23. Note that if there are no other family members staying in the same area at the same time, the visitor shared data display button 236 is not displayed.

In the figure, the visitor shared data screen 25 (a, b) displays visitor shared data in a calendar format, that is, a calendar in which visitor shared data is displayed. The calendar on the visitor shared data screen 25a displays the length of stay of user A (indicated as "you" in the figure) who requested to view the visitor shared data. In addition, the stay of other families, B family and C family who have booked a childcare facility or accommodation facility that overlaps with at least part of User A's stay and is within a specified range from A nursery school or B hotel booked by A user. The period is displayed on the calendar. The calendar displays an activity 251a recommended for the overlapping stay dates of House A, House B, and House C, which is August 14th in the figure.

Here, the activities to be displayed are determined by the activity matching unit 151, with at least the following conditions: the overlapping stay dates of House A, House B, and House C, and the total number of guests in House A, House B, and House C. This is the result of matching with reference to the activity information DB 123. Note that the preference information of House A, House B, and House C may be included in the conditions.

The recommended activity 251a displays a detailed button to proceed to the activity's homepage, etc., and an invitation button to send an invitation to the activity to families B and C. When the invitation button is pressed, the activity invitation 251b from the A family is displayed instead of the recommended activity in the stay shared data of the B family shown on the visitor shared data screen 25b. When House B presses the accept button and House C also presses the accept button, this will be notified to the user terminal 20 of the user of House A, or after the tentative reservation for the activity is made, the user of House A's user will be notified. The terminal 20 is notified of this.

The accommodation shared data generation unit 210 generates accommodation shared data in response to a viewing request from the accommodation based on the reservation information and/or chat history of a family member staying within a predetermined range from the accommodation at a predetermined time. do. Accommodation shared information is information shared between accommodations within a predetermined range from the accommodation, that is, child care facilities, accommodation facilities, and service providers. This is a list of chat history with users of family members staying at a predetermined time in each destination and reservation information of family members staying in a predetermined range at a predetermined time.

If the destination shared data is a chat history with a family member staying at a predetermined period for each destination of the same type within a predetermined range, the destination shared data generation unit 210 generates the destination shared data from the destination terminal that specifies the specified period. In response to a request to view shared data, refer to the reservation information DB 125 and the chat history, and extract the chat history of accommodations that are within a predetermined range from the accommodation destination and of the same type as the accommodation destination at a predetermined time; Generate destination shared data that represents each chat history in the form of a chat room.

In addition, if the destination shared data is a list of reservation information of users staying in a predetermined range at a predetermined time, the destination shared data generation unit 210 requests viewing of the destination shared data specifying a predetermined period from a destination terminal. In response to this, the reservation information DB 125 is referred to to extract families who have made reservations for at least one accommodation within a predetermined range from the particular accommodation for a predetermined period. The accommodation shared data generation unit 210 then generates accommodation shared data in which the extracted family reservation information is listed.

FIG. 10 is a diagram showing an example of the destination shared data screen 26 (a, b) according to the embodiment of the present invention. The accommodation shared data screen 26 (a, b) can be accessed by entering your name or ID and the target period for viewing on the accommodation input screen 27 displayed on the accommodation terminal and clicking the view button 271. displayed on the terminal.

The accommodation shared data screen 26a is a screen that displays the chat history of childcare facilities within a predetermined range from Nursery A when Nursery School A, which is a childcare facility, is entered as the name of the accommodation on the accommodation input screen 27. be. The destination shared data screen 26a includes a chat history switching section 261 and a chat history display section 262.

Since the chat history is for each chat, there are chats that can be displayed in the chat history switching section 261, and the chats are displayed so as to be selectable. Each chat can be identified by the combination of the daycare center and user who chatted, but from a security perspective, it is desirable to keep the user anonymous as shown in the figure. When a chat is selected in the chat history switching section 261, the chat history of the selected chat is displayed on the chat display section 262.

The accommodation shared data screen 26b displays information for users who have reserved at least one accommodation within a predetermined range from Nursery A when nursery school A, which is a daycare facility, is entered as the accommodation name on the accommodation input screen 27. This is a screen on which a list of reservation information is displayed. The destination shared data screen 26b is composed of a list of services such as child care facilities, accommodation facilities, and activities and working spaces that have been reserved for each user, and a selection button for selecting the user. Note that it is desirable that the user names in the list be anonymous from the viewpoint of security, and that only the IDs be displayed as shown in the figure.

When the family ID "xxx1" is selected as shown in the figure on the destination shared data screen 26b, the screen moves to the service recommendation screen 28. The service recommendation screen 28 displays a list of services that can be recommended to the family ID "xxx1". The displayed services are the results of matching performed by the service matching unit 150 based on the family's length of stay, family preference information, location of the reserved accommodation, and the like. Note that only the services that can be provided by the accommodation requested for viewing may be displayed.

When a service to be recommended is selected on the service recommendation screen 28 and the recommendation button 281 is pressed, information on the selected service is added to the reservation information in the reservation information DB 125 in association with the family ID. Then, when the user opens the reservation confirmation screen, a reservation confirmation screen 29b on which the selected service is displayed is displayed.

The functional configuration of the present system described above is just an example, and one functional block (database and functional processing unit) may be divided, or multiple functional blocks may be combined into one functional block. Each functional processing unit is stored in a storage device (storage unit) such as a ROM (Read Only Memory), flash memory, SSD (Solid State Drive), or hard disk by a CPU (Central Processing Unit) built into the device or terminal. This is realized by reading out a computer program (for example, core software or an application that causes the CPU to execute the various processes described above), and executing the computer program by the CPU. In other words, each functional processing unit reads and writes necessary data such as tables from a database (DB) stored in a storage device or a storage area in memory, and in some cases, This is realized by controlling hardware (for example, input/output devices, display devices, communication interface devices). Further, the database (DB) in the embodiment of the present invention may be a commercial database, but it also means a simple collection of tables and files, and the internal structure of the database itself does not matter.

[Stay support processing]
The stay support process of the stay support system 1 according to the embodiment of the present invention will be described using FIG. 11.

First, a family user who makes a stay reservation transmits matching conditions from the user terminal 20 to the stay support device 10 (S1). The matching conditions include length of stay, number of adults in the family, age of children in the family, number of children of each age in the family, gender of the family, preference information of the family, and the like. Next, the childcare facility matching unit 130 of the stay support device 10 searches the childcare facility information DB 121 based on the received matching conditions, and selects a matching childcare facility that matches the matching conditions (S2). Note that the matching child care facility that is selected is always one that can accept all the numbers of children of each age group included in the matching conditions.

Next, the temporary reservation unit 160 of the stay support device 10 transmits a temporary reservation notification including the number of children by age and length of stay to the matching child care facility selected in S2 (S3), and the child care facility terminal 30 When the tentative reservation is made (S4), a completion notification is sent from the child care facility terminal 30 to the stay support device 10 (S5), and the tentative reservation is completed.

Next, the accommodation facility matching unit 140 of the stay support device 10 searches the accommodation facility information DB 122 based on the received matching conditions, and selects a matching accommodation facility that matches the matching conditions (S6). Next, the provisional reservation unit 160 of the stay support device 10 transmits a provisional reservation notification including the total number of adults and children staying and the length of stay to the matching accommodation facility selected in S6 (S7), and sends the provisional reservation notification to the accommodation facility terminal 40. When the tentative reservation is made (S8), a completion notification is sent from the accommodation facility terminal 40 to the stay support device 10 (S9), and the tentative reservation is completed.

Next, the display unit 170 of the stay support device 10 transmits to the user terminal 20 matching result screen information that displays the child care facilities and accommodation facilities provisionally reserved in S4 and S8 (S10). The user terminal 20 displays a matching result screen based on the received matching result screen information (S11).

Next, the user terminal 20 transmits the reservation information input by the user to the stay support device 10 (S12). Next, the reservation unit 180 of the stay support device 10 makes a reservation for the temporarily reserved matching child care facility and matching accommodation facility based on the reservation information received from the user terminal 20 (S13). Regarding the reservation process, reservation information is sent to each of the childcare facility terminal 30 and the accommodation facility terminal 40 in the same manner as the provisional reservation, and when the reservation is completed at each terminal, a completion notification is sent to the stay support device 10.

Next, the reservation unit 180 of the stay support device 10 stores the reservation information of the user who has completed the reservation in the reservation information DB 125 (S14). Then, the chat providing unit 190 of the stay support device 10 provides a chat that allows messages to be exchanged between the user terminal 20 and the child care facility terminal 30, and between the user terminal 20 and the accommodation facility terminal 40 after the reservation is made (S15). The chat provided in S15 mediates the transmission and reception of messages between the user terminal 20 and the childcare facility terminal 30 and between the user terminal 20 and the accommodation facility terminal 40, and also stores the transmitted and received messages in the chat history DB 126.

As explained above, according to the stay support system, multiple facilities, including childcare facilities, such as childcare facilities, accommodation facilities, and services that users with children use during their stay are matched at the same time, and the multiple matched facilities are booked at the same time. I can do things. In addition, the stay support system provides a chat between the user and each facility or service provider that has been reserved, allowing the user and each facility or service provider to communicate individually, such as the user's requests and necessary procedures during the stay. It can be performed. Therefore, the stay support system can easily make adjustments when a family with children stays for a relatively long period of time, and can support a family with children for a relatively long stay.

Furthermore, according to the stay support system, family members staying in the same area at the same time can share each other's information. Furthermore, you can also recommend activities for family members staying in the same area to participate together. This will encourage interaction between the families staying there.

In addition, according to the accommodation support system, by sharing chat history and reservation information of staying families between accommodations, it is possible to collaborate between accommodations and provide better services to families with children. It becomes possible.

In addition, in this embodiment, the facility displayed on the matching result screen of the user terminal 20 can also be changed. For example, when a family inputs a change to the child care facility displayed on the matching result screen, the tentative reservation unit 160 makes a tentative reservation for the matching child care facility with the next priority among the matching child care facilities. . Then, the display unit 170 transmits to the user terminal 20 matching result search screen information that displays the newly tentatively reserved matching child care facility. This makes it possible for families to reserve facilities that are acceptable to them.

Furthermore, in the present embodiment, it may be determined whether or not to display the family name, the childcare facility used, and the accommodation facility used in the shared stay data, depending on the relationship between family members. The relationship between family members may be determined based on the number of times they have participated in activities together in the past, the number of times they have used the same childcare facility or the same accommodation facility at the same time, etc. Thereby, interaction between family members can be further activated.

Further, in this embodiment, the place of stay may be included in the matching condition. In this case, if there is no matching child care facility and/or matching accommodation facility in the accommodation in the matching condition, the accommodation is removed from the matching condition and matching is performed again.

In addition, in this embodiment, the stay support system is a system that supports the stay of families with children, but it is not limited to children, but also supports the stay of patients who require nursing care, the elderly, and families with people with disabilities. It may be a system. In this case, instead of a daycare facility, a nursing care facility, nursing facility, hospital, etc. used by patients, elderly people, and people with disabilities who require nursing care and care will be reserved at the same time as an accommodation facility. In addition, since acceptance may be determined based on the level of care, disability level, and disease name, the matching conditions may include the level of care, disability level, and disease name instead of the child's age. .

Although the present invention has been described above using the embodiments, it goes without saying that the technical scope of the present invention is not limited to the scope described in the above embodiments. It will be apparent to those skilled in the art that various changes or improvements can be made to the embodiments described above. Furthermore, it is clear from the claims that forms with such changes or improvements may also be included within the technical scope of the present invention. In addition, in the above embodiment, the present invention was explained as a physical invention regarding a stay support system, but in the present invention, it can be understood as an invention of a method executed by a stay support system and a program that causes the stay support system to function as various means. You can also do that.

1 Stay Support System 10 Stay Support Device 110 Communication Department 120 Storage Department 121 Child Care Facility Information DB
122 Accommodation facility information DB
123 Activity information DB
124 Working space information DB
125 Reservation information DB
126 Chat history DB
130 Child care facility matching section 140 Accommodation facility matching section 150 Service matching section 151 Activity matching section 152 Working space matching section 160 Temporary reservation section 170 Display section 180 Reservation section 190 Chat provision section 200 Guest shared data generation section 210 Accommodation shared data generation Part 20 User terminal 30 Child care facility terminal 40 Accommodation facility terminal 50 Service provider terminal

Claims (12)

A stay support system that supports the reservation procedure for stays of family members including facility users,
a facility information storage unit that stores information regarding facilities available to the user;
an accommodation facility information storage unit that stores information regarding accommodation facilities available to the family;
The family and the facility are connected to each other based on the facility information storage unit, with at least the number of adults and users staying, the length of stay, and the family's preference information input from the user terminal of the family. Matching child care facility matching department,
an accommodation facility matching unit that matches the family with the accommodation facility based on the accommodation facility information storage unit, with at least the conditions of the number of guests, the period of stay, and the preference information;
a provisional reservation department that makes provisional reservations for the matched facilities and the matched accommodation facilities;
a display unit that displays on the user's terminal a matching result screen that displays the tentatively reserved facility and the tentatively reserved accommodation facility;
a reservation unit that makes a reservation for the tentatively reserved facility and the tentatively reserved accommodation facility in response to input from the user's terminal;
a reservation information storage unit that stores reservation information regarding the family at the reserved facility and the reserved accommodation facility;
In response to a request from the user, refer to the reservation information storage unit and generate visitor shared data based on the reservation information of the user and the reservation information of other users staying in the same area at the same time as the user. A visitor shared data generation unit that
Equipped with
The display unit is a stay support system that displays a visitor shared data screen that displays the generated visitor shared data on the user's terminal. an activity information storage unit that stores information regarding activities available to the family;
an activity matching unit that matches the family with the activity based on the activity information storage unit, with at least the conditions of the number of guests or the number of adults of the number of guests, the length of stay, and the preference information;
Equipped with
The tentative reservation unit tentatively reserves the matching activity;
The display unit displays on the user's terminal a matching result screen that displays the tentatively booked activity together with the tentatively booked facility and the tentatively booked accommodation facility, and the reservation unit displays a matching result screen that displays the tentatively booked activity, and the reservation unit displays a matching result screen that displays the tentatively booked activity. The stay support system according to claim 1, wherein the provisionally reserved activity is reserved in response to an input. a working space information storage unit that stores information regarding working spaces available to the family;
a working space matching unit that matches the family with the working space based on the working space information storage unit, with at least the conditions of the number of people staying, the period of stay, and the preference information;
Equipped with
The tentative reservation unit tentatively reserves the matching working space, and the display unit displays a matching result screen that displays the tentatively reserved working space together with the tentatively reserved facility and the tentatively reserved accommodation facility. displayed on the user's terminal,
The stay support system according to claim 1, wherein the reservation unit makes a reservation for the tentatively reserved working space in response to input from the user's terminal. 4. The stay support system according to claim 3, wherein the preference information includes whether or not you wish to work remotely at your place of stay, and when the preference information indicates that you wish to work remotely, the working space matching unit performs matching. 2. The stay support system according to claim 1, further comprising a chat providing unit that provides a chat that allows messages to be exchanged between the reserved facility and the user, and between the reserved accommodation facility and the user after the reservation is made. 3. The stay support system according to claim 2, further comprising a chat providing unit that provides a chat that allows messages to be exchanged between the reserved activity and the user after the reservation is made. 4. The stay support system according to claim 3, further comprising a chat providing unit that provides a chat service that allows messages to be exchanged between the reserved working space and the user after the reservation has been made. The stay support system according to claim 1, wherein the visitor shared data is in a calendar format. an activity information storage unit that stores information regarding the activity;
an activity matching unit that matches the activities based on at least the overlapping stay dates of the user and the other users, and the total number of guests of the user and the other users, which are obtained by referring to the visitor shared data; ,
Equipped with
The stay support system according to claim 1, wherein the display unit displays the activity that matches the visitor shared data screen. In response to a request from the facility or the accommodation facility, the reservation information storage section is referred to and based on the reservation information of a family member who has reserved a facility or accommodation facility within a predetermined range from the facility or the accommodation facility. an accommodation shared data generation unit that generates accommodation shared data;
Equipped with
The stay support system according to claim 1, wherein the display unit displays a shared accommodation data screen that displays the generated shared accommodation data on the facility or a terminal of the accommodation facility. A method performed by a stay support system that supports a family including a facility user in a reservation procedure for a stay, the method comprising:
The stay support system includes a facility information storage unit that stores information regarding facilities that can be used by the user, an accommodation information storage unit that stores information regarding accommodation facilities that can be used by the family, and a reservation information storage unit. ,
Equipped with
The family and the facility are connected to each other based on the facility information storage unit, with at least the number of adults and users staying, the length of stay, and the family's preference information input from the user terminal of the family. a matching step;
matching the family with the accommodation facility based on the accommodation facility information storage unit, with at least the conditions of the number of guests, the period of stay, and the preference information;
tentatively reserving the matched facility and the matched accommodation facility;
Displaying on the user's terminal a matching result screen that displays the tentatively reserved facility and the tentatively reserved accommodation facility;
reserving the tentatively reserved facility and the tentatively reserved accommodation facility in response to input from the user's terminal;
storing reservation information regarding the family at the reserved facility and the reserved accommodation facility in the reservation information storage unit;
In response to a request from the user, refer to the reservation information storage unit and generate visitor shared data based on the reservation information of the user and the reservation information of other users staying in the same area at the same time as the user. the step of
displaying a visitor shared data screen displaying the generated visitor shared data on the user's terminal;
method including. A stay support system that supports family members including facility users in the reservation procedure for stays.
a facility information storage unit that stores information regarding facilities available to the user;
an accommodation facility information storage unit that stores information regarding accommodation facilities available to the family;
The family and the facility are connected to each other based on the facility information storage unit, with at least the number of adults and users staying, the length of stay, and the family's preference information input from the user terminal of the family. Matching facility matching department,
an accommodation facility matching unit that matches the family with the accommodation facility based on the accommodation facility information storage unit, with at least the conditions of the number of guests, the period of stay, and the preference information;
a provisional reservation department that makes provisional reservations for the matched facilities and the matched accommodation facilities;
a display unit that displays on the user's terminal a matching result screen that displays the tentatively reserved facility and the tentatively reserved accommodation facility;
a reservation unit that makes a reservation for the tentatively reserved facility and the tentatively reserved accommodation facility in response to input from the user's terminal;
a reservation information storage unit that stores reservation information for the reserved facility and the reserved accommodation facility for the family;
In response to a request from the user, refer to the reservation information storage unit and generate visitor shared data based on the reservation information of the user and the reservation information of other users staying in the same area at the same time as the user. resident shared data generation department,
function as
Furthermore, the program causes the display unit to display a visitor shared data screen that displays the generated visitor shared data on the user's terminal.