JP2023152850A - information processing system - Google Patents

Abstract

To provide a technology for providing achievement from online veterinarian examination even to medicine delivery to not only a user but also a pet with one stop.SOLUTION: A server 1 as an examination support device includes a doctor examination execution part 112 for connecting a doctor terminal 3 used by a doctor A and a user terminal 2 used by a user U to be able to execute processing related on online examination between them, a veterinarian examination execution part 113 for connecting a veterinarian terminal 4 used by a veterinarian B and the user terminal 2 to be able to execute processing related to online veterinarian examination between them, and referring to pet information associated with user information of a user U, and a delivery execution part 116 for using medicine delivery information generated to deliver medicine D included in information of prescription to be able to execute processing relate to delivery to the user U.SELECTED DRAWING: Figure 4

Description

The present invention relates to an information processing system.

The following Patent Document 1 is known as a drug provision support device that allows a patient to receive a drug dispensed according to a prescription using an appropriate method while remaining at home or the like.

Patent No. 6995174

In the conventional technology disclosed in Patent Document 1, a patient (user) can receive a medicine dispensed according to a prescription while staying at home or the like. However, it did not provide technology for receiving online medical examinations or medicines for pets.

The present invention was made in view of the above situation, and aims to provide a one-stop technology that enables not only users but also pets to receive online veterinary examinations and delivery of medicines.

To achieve the above object, one aspect of the present invention includes:
A medical examination support device that supports one-stop service from examination to delivery,
A doctor examination execution means that connects a doctor terminal used by a doctor and a user terminal used by a user via a predetermined network, and enables execution of processing related to online consultation between the doctor terminal and the user terminal. ,
Connecting a veterinarian terminal used by a veterinarian and the user terminal via the predetermined network to enable execution of processing related to online veterinary examination between the veterinarian terminal and the user terminal, Veterinarian examination execution means that refers to pet information linked to the user information of the user;
Delivery execution that enables execution of processing related to the delivery to the user using medicine delivery information generated for delivering the medicine included in the prescription information created by the doctor or the veterinarian through the medical examination. means and
This is a medical examination support device equipped with:

Another aspect of the present invention is a medical examination support method and computer program that are compatible with the above-mentioned medical examination support apparatus.

According to the present invention, it is possible to provide a one-stop technology that enables not only users but also pets to receive online veterinary examinations and delivery of medicines.

1 is a diagram showing an overview of an example of a medical examination support system including a medical examination support apparatus according to the present embodiment. 1 is a diagram schematically showing a configuration example of a medical examination support system. FIG. 2 is a block diagram showing an example of the hardware configuration of the medical examination support device. FIG. 2 is a functional block diagram showing an example of a functional configuration of a medical examination support device. FIG. 2 is a diagram illustrating an example of the flow from medical examination to delivery in the medical examination support system. FIG. 6 is a diagram illustrating an example of a display on a user terminal regarding selection of a medical examination or the like. It is a diagram showing an example of the flow from medical examination to delivery in the medical examination support system (purchasing is included). Next, it is a flowchart showing an example of the operation of processing related to buying. It is a figure which shows the example of a display (pet food) regarding a product purchase. It is a figure which shows the example of a display (cold medicine) regarding product purchase.

≪Embodiment≫
<About the overview>
DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments for implementing a medical examination support system including a medical examination support apparatus according to the present invention will be described with reference to the drawings. Note that the present invention is not limited to the following embodiments.
FIG. 1 is a diagram showing an overview of an example of a medical examination support system including a medical examination support apparatus according to this embodiment.

The medical examination support system 100 shown in FIG. 1 provides a one-stop service from medical examination to delivery of medicine by, for example, supporting user U to receive online examination from a doctor and online medication guidance from a pharmacist while staying at home. (this service). Furthermore, the medical examination support system 100 also realizes a one-stop service (this service) from pet examination to medicine delivery by supporting online veterinary examination by a veterinarian.

To explain an example of the flow of this service, at SS1 in FIG. 1, for example, a selection screen related to this service is displayed on the display unit (output unit) of the user terminal 2 used by user U. User U selects a desired service while viewing the selection screen. Specifically, the request depends on whether the user U himself or herself is seeking a medical examination, whether a member of the user U's family is seeking a medical examination, or whether user U's pet P is seeking a medical examination, etc. Select a service.

In SS1, if the user U is about to undergo a medical examination, the user U uses the user terminal 2 to make a reservation at a clinic (such as a hospital) or a pharmacy. Furthermore, when a family member of user U is about to undergo a medical examination, a reservation at a clinic (hospital, etc.) or pharmacy is similarly made. Information on these reservations is sent to the server 1. The server 1 receives the reservation information and executes the process of SS2. Note that the medical examination etc. may be performed by the user U's family alone or by the user U together.

On the other hand, if the pet P owned by the user U is about to undergo a medical examination, the user U makes an appointment at a veterinary hospital. This reservation information is sent to the server 1. The server 1 receives the reservation information and executes the process of SS3.

In the aforementioned SS2, the server 1 connects the doctor terminal and the user terminal 2 via a predetermined network, and executes processing related to online consultation between them. Further, the pharmacist terminal and the user terminal 2 are connected via a predetermined network, and processing related to online medication guidance between them is also executed. Furthermore, the server 1 also executes processing related to delivery of the medicine D to the user U.

On the other hand, at SS3, which is a medical examination for the pet P, the server 1 connects the veterinarian terminal and the user terminal 2 via a predetermined network, and executes processing related to the online veterinary examination between them. The server 1 also executes processing related to delivery of medicine D to user U's pet P.

At SS4, delivery company F delivers medicine D to user U according to instructions from server 1. Delivery company F delivers medicine D, for example, on the same day or by the next day.

<About the effects corresponding to the overview>
As described above, according to the medical examination support system 100, in addition to online doctor examination and online medication guidance for user U and user U's family, one-stop service from online veterinary examination to delivery of medicine D for user U's pet P. This has the advantage that it can be provided with

<About system configuration>
FIG. 2 is a diagram schematically showing a configuration example of the medical examination support system 100.
The medical examination support system 100 of this embodiment includes a server 1 (medical examination support device (information processing device)), a user terminal 2, a doctor terminal 3, a veterinarian terminal 4, a pharmacist terminal 5, and a delivery company terminal 6. , product supplier terminals 7, etc. are connected to each other via a predetermined network N such as the Internet. Although FIG. 2 shows one user terminal 2, one doctor terminal 3, one veterinarian terminal 4, one pharmacist terminal 5, one delivery company terminal 6, and one product supplier terminal 7, it is assumed that there are multiple terminals.

The server 1 executes various processes in cooperation with the operations of the user terminal 2, doctor terminal 3, veterinarian terminal 4, pharmacist terminal 5, delivery company terminal 6, product supplier terminal 7, and the like. Details of these various processes will be described later. For example, the server 1 is assumed to be owned by a company that provides a platform for realizing this service (but is not limited to this, even if it is installed by a company that provides a platform for realizing this service) good). There may be more than one server 1 instead of one. Further, one server 1 may be realized by combining a plurality of information processing devices.

The user terminal 2 is an information processing terminal used by the user U, and includes a personal computer (PC), a tablet PC, a smartphone, and the like. Although not particularly illustrated, the hardware configuration of the user terminal 2 is basically the same as the hardware configuration of the server 1, which will be described later. That is, it is configured to include a CPU, a ROM, a RAM, a bus, an input/output interface, an output section, an input section, a storage section, a communication section, a drive, and a removable medium. The difference is that, in order to receive online medical examinations and medication guidance, the system further includes an imaging unit comprised of, for example, a camera, and an audio unit comprised of a microphone and speaker. An application program (sometimes referred to as a "member application") necessary for using this service is installed on the user terminal 2.

The doctor terminal 3 is, for example, a terminal provided in a medical institution and used by a doctor A (see FIG. 4). The doctor terminal 3 may be, for example, a personal computer (PC), a tablet PC, a smartphone, or the like. Although not particularly shown, the doctor terminal 3 includes a CPU, a ROM, a RAM, a bus, an input/output interface, an output section, an input section, a storage section, a communication section, a drive, and a removable medium. Prepared and configured. Further, it is configured to further include an imaging unit configured by, for example, a camera, and an audio unit configured by a microphone and a speaker. Note that the doctor terminal 3 may be, for example, a terminal for electronic medical records, a terminal for electronic prescriptions, or the like.
The aforementioned medical institutions include clinics, clinics, small hospitals, general hospitals, large university hospitals, etc.

The veterinarian terminal 4 is, for example, a terminal provided at an animal hospital and used by a veterinarian B (see FIG. 4). The veterinarian terminal 4 may be, for example, a personal computer (PC), a tablet PC, a smartphone, or the like. Although not particularly shown, the veterinarian terminal 4 includes a CPU, a ROM, a RAM, a bus, an input/output interface, an output section, an input section, a storage section, a communication section, a drive, and a removable medium. It is composed of: Further, it is configured to further include an imaging unit configured by, for example, a camera, and an audio unit configured by a microphone and a speaker. Note that the veterinarian terminal 4 may be, for example, a terminal for electronic medical records, a terminal for electronic prescriptions, or the like.
The aforementioned animal hospital is a so-called dog and cat hospital, but is not particularly limited as long as veterinarian B is present. Furthermore, the types of animals handled are not particularly limited.

The pharmacist terminal 5 is, for example, a terminal provided in a pharmacy and used by a pharmacist C. Like the doctor terminal 3 and the veterinarian terminal 4, the pharmacist terminal 5 may be, for example, a personal computer (PC), a tablet PC, a smartphone, or the like. Similar to the doctor terminal 3, the pharmacist terminal 5 includes a CPU, a ROM, a RAM, a bus, an input/output interface, an output section, an input section, a storage section, a communication section, a drive, and a removable medium. It is composed of: Further, it is configured to further include an imaging unit configured by, for example, a camera, and an audio unit configured by a microphone and a speaker. The pharmacist terminal 5 may be, for example, an electronic prescription terminal. Note that the pharmacist terminal 5 may be replaced with a pharmacy terminal as long as it has the above-mentioned functions.

The delivery company terminal 6 is, for example, a terminal carried and used by the delivery company F (see FIG. 1). The delivery company terminal 6 may be, for example, a tablet PC or a smartphone. Although not particularly shown, the delivery company terminal 6 is configured to include a CPU, a ROM, a RAM, a bus, an input/output interface, an output section, an input section, a storage section, a communication section, etc. .

The product supplier terminal 7 is, for example, a terminal installed in a store contracted as an online store, such as a drug store or a pet shop, and used by a store manager or the like. The product supplier terminal 7 may be, for example, a personal computer (PC), a tablet PC, a smartphone, or the like. Although not particularly shown, the product supplier terminal 7 includes a CPU, ROM, RAM, bus, input/output interface, output section, input section, storage section, communication section, drive, and removable media. It is composed of:

<Hardware configuration>
FIG. 3 is a block diagram showing the hardware configuration of the server 1 (information processing device) according to this embodiment.
The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input/output interface 15, an output section 16, and an input section 17. , a storage section 18, a communication section 19, and a drive 20.

The CPU 11 executes various processes according to programs recorded in the ROM 12 or programs loaded into the RAM 13 from the storage section 18 . The RAM 13 also appropriately stores data necessary for the CPU 11 to execute various processes. The CPU 11, ROM 12, and RAM 13 are interconnected via a bus 14. An input/output interface 15 is also connected to this bus 14 .

An output section 16 , an input section 17 , a storage section 18 , a communication section 19 , and a drive 20 are connected to the input/output interface 15 . The output unit 16 includes a display, a speaker, and the like, and outputs various information as images and sounds. The input unit 17 includes a keyboard, a mouse, etc., and inputs various information. The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), etc., and stores various data. The communication unit 19 communicates with other devices via a network N including the Internet.

A removable medium 21 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately installed in the drive 20. The program read from the removable medium 21 by the drive 20 is installed in the storage unit 18 as necessary. Further, the removable medium 21 can also store various data stored in the storage section 18 in the same manner as the storage section 18.

<About functional configuration>
FIG. 4 is a functional block diagram showing an example of the functional configuration of the server 1 (diagnosis support device) according to the present embodiment.

When operating, the CPU 11 of the server 1 includes a medical examination selection processing section 111, a doctor examination execution section 112 (doctor examination execution means), a veterinarian examination execution section 113 (veterinarian examination execution means), and a medication guidance execution section 114. (medication instruction execution means), purchase execution section 115, delivery execution section 116 (delivery execution means), etc. function.
Further, in the purchase execution unit 115, a prescription information acquisition unit 115a (prescription acquisition means), a product information generation/transmission unit 115b (product information generation means, product information transmission means), a question enablement unit (not shown), and a desired product information reception - A correspondence section 115c (desired product information receiving means), a product history information transmitting section 115d (product history information transmitting means), a purchase processing section 115e (purchase processing means), etc. function.

[About the medical examination selection processing unit 111]
The medical examination etc. selection processing unit 111 executes processing related to selection of medical examination etc. Specifically, if user U wishes to have his or her own medical examination, that is the choice, and if user U's family wishes to be examined, that is the choice, and if user U wishes to receive medication guidance, If so, the selection is accepted, and if the user U wishes to see the pet P owned by the user, the selection is accepted, and the received selection information is stored in the medical examination etc. selection information storage unit 181.
Then, if the user U desires and selects a medical examination for himself/herself, the medical examination etc. selection processing unit 111 executes processing so that the doctor examination execution unit 112 functions. Furthermore, if the user U desires and selects a medical examination for his or her family, the medical examination etc. selection processing unit 111 performs processing so that the doctor examination execution unit 112 functions as in the case of the user U himself/herself. Execute. Furthermore, if the user U (his family) desires and selects medication guidance, the medical examination etc. selection processing unit 111 executes processing so that the medication guidance execution unit 114 functions. Further, if the user U desires and selects a medical examination for his pet P, the medical examination etc. selection processing unit 111 executes processing so that the veterinarian medical examination execution unit 113 functions.

[About the doctor examination execution unit 112]
The doctor examination execution unit 112 performs processing related to advance reservation, online examination (medical treatment), and prescription issuance as processing for the user U to visit a medical institution while staying at home or the like. Here, "online" refers to connecting terminals to make a call or the like with the other party remotely (transferring video information including audio information). Although not particularly illustrated, the doctor examination execution unit 112 includes a pre-reservation processing unit, a medical examination request receiving unit, and a medical examination processing unit.

When the advance reservation processing unit described above receives a request for a medical examination reservation from the user terminal 2, it performs processing related to the received medical examination reservation request. Reservations for medical examinations can be made immediately on the same day or for a later date.
The aforementioned medical examination request receiving unit receives a medical examination request from the user terminal 2 when the medical examination reservation time arrives. The medical examination request includes information specifying the medical institution specified by the user U.
The medical examination processing section described above connects the user terminal 2 and the doctor terminal 3 of the medical institution specified by the medical examination request received by the medical examination request receiving section. The medical examination processing unit allows the doctor A to examine the user U using the user terminal 2 and the doctor terminal 3. For example, by using a video call function, the medical examination processing unit may conduct an interview between the user U using the user terminal 2 and the doctor A using the doctor terminal 3, or check the complexion and symptoms of the user U. It functions so that doctor A can examine user U by making observations and the like.
The doctor examination execution unit 112 refers to the selection information stored in the examination etc. selection information storage unit 181, and also refers to the information of the user U (linked to the user ID (identification)) stored in the user/family/pet information storage unit 182. Please also refer to the various information provided. Further, information on the user U's family (various information linked to the family ID), etc. is also referred to. Furthermore, the doctor information (various information linked to the doctor ID) stored in the doctor/veterinarian/pharmacist information storage unit 183 is also referred to. Furthermore, the medical institution information (various information linked to the medical institution ID) stored in the medical institution/veterinary hospital/pharmacy information storage unit 184 is also referred to.

[About veterinarian examination execution unit 113]
The veterinarian examination execution unit 113 performs processing related to advance reservation, online veterinary examination (medical treatment), and prescription issuance as processing for allowing the user U to have the user U's pet P examined at a veterinary hospital while the user U is at home or the like. I do. Although not particularly shown, the veterinarian examination execution unit 113 includes, like the doctor examination execution unit 112, an advance reservation processing unit, an examination request receiving unit, and an examination processing unit.

When the advance reservation processing unit described above receives a request for a medical examination reservation from the user terminal 2, it performs processing related to the received medical examination reservation request. Reservations for medical examinations can be made immediately on the same day or for a later date.
The aforementioned medical examination request receiving unit receives a medical examination request from the user terminal 2 when the medical examination reservation time arrives. The medical examination request includes information specifying the animal hospital specified by the user U.
The aforementioned medical examination processing section connects the user terminal 2 and the veterinarian terminal 4 of the animal hospital specified by the medical examination request received by the medical examination request receiving section. The medical examination processing unit allows the veterinarian B to examine the pet P using the user terminal 2 and the veterinarian terminal 4. For example, by using a video call function, the medical examination processing unit can ask questions about the pet P between the user U using the user terminal 2 and the veterinarian B using the veterinarian terminal 4, and The veterinarian B functions to enable veterinarian B to examine pet P by observing the symptoms of pet P.
The veterinarian examination execution unit 113 functions so that the veterinarian B can examine the pet P by referring to the pet information linked to the user information of the user U.
The veterinarian examination execution unit 113 refers to the selection information stored in the examination etc. selection information storage unit 181, and also refers to the information of the user U (user ID (identification)) stored in the user/family/pet information storage unit 182. Also refer to various linked information). Further, information on the user U's pet P (various pet information including the pet ID linked to the user ID) is also referred to. Furthermore, the veterinarian information (various information linked to the veterinarian ID) stored in the doctor/veterinarian/pharmacist information storage unit 183 is also referred to. Furthermore, the animal hospital information (various information linked to the animal hospital ID) stored in the medical institution/veterinary hospital/pharmacy information storage unit 184 is also referred to. It is assumed that the pet information includes the pet ID, name, type, age, weight, amount of food, feeding time, and other conditions under which the pet is kept (this is just one example).

[About the medication guidance execution unit 114]
The medication guidance execution unit 114 performs processing related to advance reservation and online medication guidance as a process for the user U to receive a drug (drug D (see FIG. 1)) prescribed at a pharmacy while staying at home or the like. Although not particularly shown, the medication guidance execution unit 114 includes a pre-reservation processing unit, a medication guidance request receiving unit, and a medication guidance processing unit.
When the advance reservation processing unit described above receives a request for a reservation for medication guidance (guidance reservation request) from the user terminal 2, it performs processing related to the received guidance reservation request.
The medication guidance request receiving unit described above receives a medication guidance request from the user terminal 2 when the scheduled guidance time arrives. The medication guidance request includes information specifying the pharmacy specified by the user U.
The medication guidance processing unit described above connects the user terminal 2 and the pharmacist terminal 5 of the pharmacy specified by the medication guidance request received by the medication guidance request receiving unit. The medication guidance processing unit enables medication guidance using the user terminal 2 and pharmacist terminal 5. At this time, the medication guidance processing unit makes the prescription information of the user U (his family and pet P) visible from the pharmacist terminal 5. Then, the medication guidance processing unit, for example, uses the video call function to dispensing medicine based on the prescription (prescription information) between the user U using the user terminal 2 and the pharmacist C using the pharmacist terminal 5. The function is to provide instructions regarding the administration of the prescribed drug (drug D).
Note that, although the administration of medicine D to pet P, etc. is based on the guidance of veterinarian B here, this is not limited to this.
The medication guidance execution unit 114 refers to the selection information stored in the medical examination, etc. selection information storage unit 181, and also refers to the information of the user U (linked to the user ID (identification)) stored in the user/family/pet information storage unit 182. Please also refer to the various information provided. In addition, the user U's family information (various information linked to the family ID), the pet information of the pet P (various pet information including the pet ID linked to the user ID), etc. are also referred to. Furthermore, the pharmacist (various information linked to the pharmacist ID) stored in the doctor/veterinarian/pharmacist information storage unit 183 is also referred to. Furthermore, the pharmacy information (various information linked to the pharmacy ID) stored in the medical institution/veterinary hospital/pharmacy information storage unit 184 is also referred to.

[About the purchase execution unit 115]
Next, the purchase execution unit 115 generates information on products that can be purchased by the user U based on prescription information to be described later, and performs a process for urging the user U to purchase the product when explaining the medicine D, for example. I do.
Next, the purchase execution section 115 includes a prescription information acquisition section 115a, a product information generation/transmission section 115b, a question enablement section (not shown), a desired product information reception/handling section 115c, a product history information transmission section 115d, and a purchase execution section 115a. It includes a processing section 115e and the like.

(Regarding prescription information acquisition unit 115a)
The prescription information acquisition unit 115a receives prescription information (prescription information) that is a digitalized prescription that the doctor A issues to the user U (his family) when a prescription for a drug is required as a result of the medical examination. The prescription information acquisition unit 115a also receives prescription information (prescription information) in which a prescription that veterinarian B issues to user U is converted into data when a prescription for a drug is required as a result of the medical examination of pet P. The prescription information includes information (prescription drug information) regarding the prescription drug (drug D). The prescription information acquisition unit 115a receives prescription information from the doctor terminal 3 and the veterinarian terminal 4.

Note that the doctor terminal 3 or the veterinarian terminal 4 may transmit the prescription information to the user terminal 2, and in that case, the prescription information acquisition unit 115a may receive the prescription information from the user terminal 2. The prescription information may be, for example, data obtained by photographing or scanning a paper prescription (image), or may be created by an electronic medical record device (not shown) or the like. It may be data that has been converted from the beginning. The prescription information acquisition unit 115a then stores the received prescription information in the prescription information storage unit 185.
For example, when a medical institution or a veterinary hospital transmits a prescription by FAX, the prescription information acquisition unit 115a stores the received FAX data in the prescription information storage unit 185.

(Regarding product information generation/transmission unit 115b)
The product information generation/transmission unit 115b generates information on product E, which will be described later, based on the prescription information (including information related to medicine D) acquired by the prescription information acquisition unit 115a, and transmits this to the explainer terminal 8. Perform processing. Here, the explainer terminal 8 refers to a terminal used by a person (physician A, veterinarian B, pharmacist C) who recommends product E to user U (his family) or explains the product contents. do. That is, in this embodiment, it is assumed that the doctor terminal 3, the veterinarian terminal 4, and the pharmacist terminal 5 correspond to the explainer terminal 8.
The product information generation/transmission unit 115b generates product information regarding the product E recommended to the user U (his family) or the product E that may be recommended, and sends the generated product information to the explainer terminal 8. Send. Regarding product E, for example, a commercially available drug corresponding to user U's symptoms estimated from the efficacy of drug D (symptoms of user U's family, symptoms of user U's pet P), or a drug related to drug D. Examples include products that the user U (his/her family) would like to purchase as an "additional purchase" even though the user does not purchase the product. Product information is generated using a predetermined algorithm based on the prescription information (including information related to drug D) stored in the prescription information storage unit 185 (even if the above-mentioned estimation is performed using a learning model). good).

Note that in the embodiment described below with reference to FIG. 7, the explanation is given on the assumption that the product E is always recommended; however, the product E is not limited to this, and the product E is recommended only to the user U who desires it (the product (introducing E). In this case, the product information generation/transmission unit 115b transmits the product information regarding the product E to the explainer's terminal on the condition that it has received an input from the user terminal 2 of the user U indicating the intention to receive an introduction of the product E. Send to 8.
Regarding the input of declaration of intention (input of information on declaration of intention), for example, the applicant wishes to recommend product E (introduction of product E) in at least one of the questionnaires of online examination (medical treatment) and online medication guidance. It is preferable to be able to input information regarding this (a dedicated button may be provided on the display section 2a (screen), which will be described later).

In addition, when the desired product information reception/response section 115c, which will be described later, receives an input of a desired product (for example, daily necessities such as toilet paper), the product information generation/transmission unit 115b generates information regarding the received desired product ( desired product information) to the explainer terminal 8. Note that by transmitting information regarding the desired product to the explainer terminal 8, the explainer can confirm to the user U that the desired product will be delivered together with the drug D, for example.

(About the question enablement part not shown)
The question enabling unit performs a process that allows the user U to ask a pharmacist C, who provides medication guidance, a question about the product E, for example, via chat or the like. In response to receiving the input of the question content about the product E from the user terminal 2, the question enabling unit transmits a message to that effect to the pharmacist terminal 5 (explainer terminal 8). That is, information on the content of the question is transmitted to the pharmacist terminal 5 (explainer terminal 8). Thereafter, when the question enabling unit receives an input of the pharmacist C's answer to the question from the pharmacist terminal 5 (explainer terminal 8), it transmits a notification to that effect to the user terminal 2. The pharmacist C can also look at the question displayed on the pharmacist terminal 5 (explainer terminal 8) and orally convey the answer to the question to the user U during medication guidance. The question enabler stores the question content and its answer in a question/answer information storage section (not shown) of the storage section 18.

(Regarding desired product information reception/response department 115c)
The desired product information reception/response unit 115c performs a process of receiving an input of the above-mentioned desired product (for example, daily necessities such as toilet paper) from the user terminal 2 of the user U in advance. Specifically, when making reservations for online medical examinations, online veterinary examinations, online medication guidance, etc., for example, a process is performed to accept a request from the user U to add a desired product to the cart. The desired product information reception/response unit 115c of this embodiment sends desired products in the cart to the explainer terminal 8 (for example, the pharmacist terminal 5 of pharmacist C who provides medication guidance, or the veterinarian terminal 4 of veterinarian B). ) is also displayed. Information regarding the desired product is stored in the product/history/purchasing information storage section 187.

(Regarding the product history information transmitting unit 115d)
The product history information transmitting unit 115d transmits information regarding the past purchase history of the product E of the user U to the explainer terminal 8 (for example, the pharmacist terminal 5 of the pharmacist C who provides medication guidance, or the veterinarian terminal of the veterinarian B who performs the examination). 4) Perform the processing to send. For example, the product history information transmission unit 115d determines whether or not product history information linked to the user information (ID, etc.) of the user U exists in the product/history/purchase information storage unit 187, and transmits the product history. If the information exists, this information is transmitted to the presenter's terminal 8. The product history information transmitter 115d displays product history information on the explainer terminal 8 (for example, the pharmacist terminal 5 of pharmacist C who provides medication guidance, or the veterinarian terminal 4 of veterinarian B who provides medical examination). Thereby, the displayed product history information can be used as a reference when recommending product E (for example, by pharmacist C or veterinarian B). In other words, product E can be recommended by referring to user U's past preferences regarding product E.

(About the purchase processing unit 115e)
The purchase processing unit 115e performs processing related to the purchase of the recommended product E and the above-mentioned desired product. In this embodiment, the user is configured to be able to purchase the recommended product E and the desired product from an EC (electronic commerce) site. It is preferable to allow login to the EC site from the aforementioned member app. In this embodiment, only purchasing on an EC site is possible without online medical examination, online veterinary examination, or online medication guidance. It is also possible to award points to the store of purchase (drug store, pet shop, etc.) based on the purchase amount on the EC site (points are awarded according to the calculation formula of each store).
The purchase processing unit 115e updates the information stored in the product, history, purchase information storage unit 187, etc. as appropriate with the purchase of the recommended product E or the desired product. The purchase processing unit 115e stores store information (including EC site information) from which the recommended product E and the desired product by the user U are purchased, store product inventory information, etc., in the delivery company/product supplier information storage unit. 186 and product/history/purchasing information storage section 187.

[About the delivery execution unit 116]
The delivery execution unit 116 processes information related to drug delivery so that the user U can receive the drug (drug D) prescribed at a pharmacy while staying at home or the like. Furthermore, the delivery execution unit 116 also processes information related to the delivery of the product E recommended by the pharmacist C or the veterinarian B and which is a "purchased item", for example. The delivery execution unit 116 uses the medicine delivery information and product delivery information stored in the delivery information storage unit 188 to process information related to delivery. The medicine delivery information is generated by the medication guidance execution unit 114 and the veterinarian examination execution unit 113 and is stored in the delivery information storage unit 188. Further, product delivery information is then generated by the purchase execution unit 115 and stored in the delivery information storage unit 188. The delivery execution unit 116 generates delivery-related instruction information based on medicine delivery information, product delivery information, etc., and transmits this to the delivery company terminal 6, etc. (The above-mentioned delivery-related processing is an example. ).

<About one-stop service (no additional purchases)>
An example of a one-stop service (no additional purchases) will be explained with reference to the drawings, which mainly includes medical examination for pet P and delivery of medicine D.
FIG. 5 is a diagram showing an example of the flow from medical examination to delivery in the medical examination support system 100. Further, FIG. 6 is a diagram showing an example of a display on the user terminal 2 regarding selection of a medical examination or the like.

At SS11 in FIG. 5, when the member application is started from the user terminal 2 used by the user U, as shown in FIG. Regarding the selection screen, "Select medical examination, etc." is displayed. User U selects a desired service while looking at the selection screen (display section 2a). Specifically, if the user U is about to receive a medical examination, the user selects the button 2b labeled "user medical examination". Further, if the user U's family is going to undergo a medical examination, the user selects the button 2c labeled "User's family medical examination". Moreover, if the user U wants to have his/her pet P undergo a medical examination, the user selects the button 2e labeled "User's pet medical examination". Note that the button 2f is used to "return" to the previous screen. It is assumed that basic information is registered in advance in the member application described above. Basic information includes user U's information (various information linked to user ID (identification)) stored in the user/family/pet information storage unit 182 and user U's family information (various information linked to family ID). ), pet information of the pet P (various pet information including the pet ID linked to the user ID), and the like.

At SS11, if the user U is about to undergo a medical examination, after selecting the button 2b, the user U uses the user terminal 2 to make a reservation at a clinic (such as a hospital) or a pharmacy. Furthermore, when a family member of user U is about to undergo a medical examination, a reservation at a clinic (hospital, etc.) or pharmacy is similarly made. Information on these reservations is sent to the server 1. The server 1 receives the reservation information and executes the process of SS12.
That is, in SS12, the medical examination selection processing section 111, the doctor examination execution section 112, the medication guidance execution section 114, and the delivery execution section 116 function.
Specifically, the server 1 connects the doctor terminal 3 and the user terminal 2 via a predetermined network N, and executes processing related to online medical examination between them. Further, the pharmacist terminal 5 and the user terminal 2 are connected via a predetermined network N, and processing related to online medication guidance between them is also executed. Furthermore, the server 1 also executes processing related to delivery of the medicine D to the user U.

On the other hand, in SS11, if the pet P owned by the user U is about to undergo a medical examination, the user U makes an appointment at a veterinary hospital after selecting the button 2e. This reservation information is sent to the server 1. The server 1 receives the reservation information and sequentially executes the processes of SS13 and SS14.
That is, in SS13, the examination selection processing section 111 and the veterinarian examination execution section 113 function. Further, at SS14, a medication guidance execution unit 114 and a delivery execution unit 116 function.
Specifically, the server 1 connects the veterinarian terminal 4 and the user terminal 2 via a predetermined network N, and executes processing related to online veterinary examination between them. Further, the pharmacist terminal 5 of the pharmacy in the veterinary hospital and the user terminal 2 are connected via a predetermined network N, and processing related to online medication guidance between them is also executed. Furthermore, the server 1 also executes processing related to delivery of the medicine D to the user U (to the pet P). In addition, at SS14, for example, the pharmacist C confirms the contents of the prescription and confirms the delivery.
When the user U searches for the above-mentioned animal hospital, he or she can search from the display on the display section 2a shown in FIG. 6(b), for example. The display section 2a includes a button 2g for ``From location'', a button 2h for ``From symptoms'', a button 2i for ``From date and time'', a button 2j for ``From reviews'', and a button 2k for ``I have the desired product'' (described later). ), a "back" button 2l is displayed, and you can search for an animal hospital by selecting it.

At SS15, the delivery company F delivers the medicine D to the user U (to the pet P) according to the instructions from the server 1. Delivery company F delivers medicine D, for example, on the same day or by the next day.

<About one-stop service (purchase available)>
An example of a one-stop service centering on the medical examination for the pet P and the delivery of the medicine D (purchase included) will be explained with reference to the drawings.
FIG. 7 is a diagram illustrating an example of the flow from medical examination to delivery in the medical examination support system 100 (with subsequent purchase). Further, FIG. 8 is a flowchart showing an example of the operation of processing related to buying.

At SS21 in FIG. 7, if the user U is about to undergo a medical examination, after selecting the button 2b (see FIG. 6), the user U uses the user terminal 2 to make a reservation at a clinic (hospital, etc.) or pharmacy. . Furthermore, when a family member of user U is about to undergo a medical examination, a reservation at a clinic (hospital, etc.) or pharmacy is similarly made. Information on these reservations is sent to the server 1. The server 1 receives the reservation information and executes the process of SS22.
That is, in SS22, the medical examination selection processing section 111, the doctor examination execution section 112, the medication guidance execution section 114, and the delivery execution section 116 function. Further, since there is a purchase next, the purchase execution unit 115 also functions.
Specifically, the server 1 connects the doctor terminal 3 and the user terminal 2 via a predetermined network N, and executes processing related to online medical examination between them. Further, the server 1 connects the pharmacist terminal 5 and the user terminal 2 via a predetermined network N, and executes processing related to online medication guidance between them, and processing that can encourage purchases (and then (will be discussed later). Furthermore, the server 1 also executes processing related to delivery of the medicine D to the user U.

On the other hand, in SS21, if the pet P owned by the user U is about to undergo a medical examination, the user U makes a reservation at an animal hospital after selecting the button 2e. This reservation information is sent to the server 1. The server 1 receives the reservation information and executes the processes from SS23 to SS25.
That is, in SS23, the examination selection processing section 111 and the veterinarian examination execution section 113 function. Further, at SS24, the purchase execution unit 115 then functions. Further, at SS25, the medication instruction execution section 114, the purchase execution section 115, and the delivery execution section 116 function.
Specifically, the server 1 connects the veterinarian terminal 4 and the user terminal 2 via a predetermined network N, and executes processing related to online veterinary examination between them. In addition, the server 1 also executes processing to prompt the veterinarian to make a purchase so that, after the online veterinary examination, the veterinarian B can, for example, make a suggestion to "purchase in the EC" and guide the veterinarian to the EC site. Furthermore, the server 1 connects the pharmacist terminal 5 of the pharmacy in the veterinary hospital and the user terminal 2 via a predetermined network N, and performs online medication guidance between them and confirmation and explanation processing at the time of purchase. do. Furthermore, the server 1 also executes processing related to the delivery of the medicine D to the user U (to the pet P) and the purchased product E.
To explain in more detail, at SS23, the veterinarian examination execution unit 113 executes online veterinary examination processing for the pet P of the user U. Then, at SS24, which is after the prescription is created during the online veterinarian consultation or after the online veterinarian consultation, the purchasing execution unit 115 generates product information (information on the product E) for recommending the product E based on the prescription information. ) is generated. Furthermore, the purchase execution unit 115 executes a process of transmitting the product information to the explainer terminal 8 (veterinarian terminal 4). Note that by displaying the product information on the veterinarian terminal 4, the veterinarian B can recommend the product E to the user U. When user U attempts to purchase product E in response to the recommendation of product E from veterinarian B, there is a display related to product purchase on the user terminal 2, for example, as shown in FIG. Leading to product purchase. In the example shown in FIG. 9, a product can be specified by a search based on narrowing down conditions, a category search, a keyword search, or the like.
Note that the display related to product purchase shown in FIG. 10 is an example when there is a subsequent purchase at SS22. An example of the processing operation of the server 1 in SS22 will be described later with reference to FIG.

At SS26, the delivery company F delivers the medicine D to the user U (to the pet P) according to the instructions from the server 1. Further, the delivery company F picks up the purchased product E from, for example, a pet shop H or a drug store G, and delivers it together with the medicine D. Delivery company F delivers medicine D and product E, for example, on the same day or by the next day.

<About processing details related to subsequent purchases>
FIG. 8 is a flowchart illustrating an example of processing operations related to buying. The explanation here corresponds to the above-mentioned SS22. See also FIG.

In step SS31, the desired product information reception/handling unit 115c determines whether or not the input of the desired product has been received from the user terminal 2. When the input is accepted (YES in step SS31), the process moves to step SS32, and information regarding the desired product (desired product information) is acquired. Further, the obtained information regarding the desired product (desired product information) is transmitted, for example, to the pharmacist terminal 5 (sending may be, for example, at the same timing as the transmission of product information, which will be described later). When the process of step SS32 is completed, the process moves to step SS33. On the other hand, if the input is not accepted (NO in step SS31), the process moves to step SS33 without performing any particular processing.

In step SS33, the product history information transmitting section 115d determines whether or not product history information linked to information specifying the user U exists in the product/history/purchase information storage section 187. If product history information exists (YES in step SS33), the process moves to step SS34 and product history information is acquired. Further, the acquired product history information is transmitted to the pharmacist terminal 5 (explainer terminal 8). When the process of step SS34 is completed, the process moves to step SS35. On the other hand, if the product history information does not exist (NO in step SS33), the process moves to step SS35 without performing any particular processing.

In step SS35, the prescription information acquisition section 115a acquires prescription drug information including information regarding medicine D, and stores the acquired prescription drug information in the prescription information storage section 185. Further, the acquired prescription drug information is transmitted to the pharmacist terminal 5. When the process of step SS35 is completed, the process moves to step SS36.

In step SS36, the product information generation/transmission unit 115b generates product information regarding the product E based on the acquired prescription drug information, and transmits the generated product information to the pharmacist terminal 5. When the process of step SS36 is completed, the process moves to step SS37.

In step SS37, the purchase processing unit 115e performs processing related to purchasing the product E recommended by the pharmacist C and the desired product. It also generates medicine delivery information for enabling the medicine (drug D) prescribed at the pharmacy to be received, and stores this in the delivery information storage unit 188.
With the above steps, a series of processing is completed.

Regarding the purchase, the pharmacist C confirms the content of the "purchase" after giving medication guidance, and accordingly provides an explanation regarding the product that the user U purchased on the EC site. Pharmacist C looks at the product information displayed on pharmacist terminal 5 and recommends product E, and if user U likes the recommended product E, this will lead to "purchasing it". Regarding the recommendation of product E, for example, if drug D is a medicine for hay fever, the recommendation corresponds to an allergy nasal spray.

<About effects>
As described with reference to FIGS. 1 to 10, according to the server 1 (diagnosis support device (information processing device)) constituting the medical examination support system 100 of this embodiment, not only the user U but also the pet P We can provide one-stop technology for everything from online veterinary examinations to delivery of Medicine D. In addition, according to the server 1, by starting one application, the user U can provide a one-stop service for not only the user U but also the user U's family and the pet P owned by the user U, from medical examinations to delivery of the medicine D. We can provide the technology to achieve this. In addition, according to server 1, there is a service that recommends product E when giving instructions on taking medicine D based on a prescription, a service that recommends product E after veterinarian B examines pet P, and a service that includes the purchase and delivery of desired products. Various services can also be provided, such as product purchase and delivery services by guiding users to EC sites. Therefore, highly convenient services can be provided to user U.

<Summary>
Although the embodiment of the medical examination support system 100 including the server 1 (medical examination support device (information processing device)) of the present invention has been described above, the present invention is not limited to this embodiment described above. Furthermore, the effects described in this embodiment are merely a list of the most preferred effects resulting from the present invention, and the effects of the present invention are not limited to those described in this embodiment.

In the present embodiment, the explanation has been made by referring to the medical examination support system 100, but the system is not limited to this, and may also be called a "medication provision support system," an "online examination/medication guidance support system," an "information processing system," etc. shall be.
Furthermore, in the present embodiment, information on products that are presumed to be desired by the user U as an "additional purchase" is transmitted from the server 1 to the veterinarian terminal 4 and the pharmacist terminal 5, but this is not the case. That is, the information may also be transmitted to the user terminal 2 so that the veterinarian B, pharmacist C, and user U can share the information.

In this embodiment, the hardware configuration shown in FIG. 3 is merely an example for achieving the purpose of the present invention, and is not particularly limited. In other words, the functional configuration shown in FIG. 4 is merely an example and is not particularly limited. That is, it is sufficient that the examination support system 100 has a function that can execute the series of processes described above as a whole, and the type of functional blocks used to realize this function is not particularly limited to the example shown in FIG. 4. shall be taken as a thing.

Further, the location of the functional blocks is not particularly limited to that shown in FIG. 4, and may be any location. For example, it is assumed that the functional blocks of the server 1 may be distributed to multiple servers. Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.

Further, for example, when a series of processes is executed by software, a program constituting the software is installed in a computer or the like from a network or a recording medium. Further, the computer may be a computer built into dedicated hardware.

The computer may be a computer that can execute various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

Furthermore, for example, a recording medium containing such a program may not only be composed of a removable medium (not shown) that is distributed separately from the main body of the device in order to provide the program to the user, but also a recording medium that is pre-installed in the main body of the device. It may also consist of a recording medium etc. that is provided to the user in a state in which the

Note that in this specification, the step of writing a program to be recorded on a recording medium is not only a process that is performed chronologically in accordance with the order, but also a process that is not necessarily performed chronologically but in parallel or individually. It also includes the processing to be executed. Furthermore, in this specification, the term system refers to an overall device composed of a plurality of devices, a plurality of means, and the like.

A recording medium containing such a program is not only constituted by the removable medium 21 shown in FIG. 3, which is distributed separately from the main body of the device in order to provide the program to the user, but also can be used by being pre-installed in the main body of the device. shall consist of recording media, etc. provided to the person.
The removable medium 21 is, for example, a magnetic disk (including a floppy disk), an optical disk, a magneto-optical disk, or the like. The optical disk is, for example, a CD-ROM (Compact Disk-Read Only Memory), a DVD (Digital Versatile Disk), or the like. The magneto-optical disk is assumed to be composed of an MD (Mini-Disk) or the like.
The recording medium provided to the user in a state that is pre-installed in the main body of the apparatus is, for example, the ROM 12 in FIG. 3 in which the program is recorded, the hard disk included in the storage unit 18 in FIG. 3, etc. .
In addition, distribution may be possible via a network such as the Internet. For this reason, the recording medium on which the application program is recorded must be one that is installed or installed in an information processing device that is directly or indirectly connected to a network, or one that is installed in an externally accessible device. Alternatively, it may be attached.

In summary, the medical examination support device to which the present invention is applied only needs to have the following configuration, and can take various embodiments.
That is, (1) the medical examination support device (for example, the server 1 in FIG. 4) to which the present invention is applied,
A medical examination support device that supports one-stop service from examination to delivery,
A doctor terminal (for example, doctor terminal 3 in FIG. 4) used by a doctor (for example, doctor A in FIG. 4) and a user terminal (for example, user terminal 2 in FIG. 4) used by a user (for example, user U in FIG. 4) ) via a predetermined network (e.g., predetermined network N in FIG. 2), and enables execution of processing related to online consultation between the doctor terminal and the user terminal (e.g. , the doctor examination execution unit 112) in FIG.
A veterinarian terminal (for example, veterinarian terminal 4 in FIG. 4) used by a veterinarian (for example, veterinarian B in FIG. 4) is connected to the user terminal via the predetermined network, and the veterinarian terminal and Veterinarian examination execution means (for example, the veterinary examination shown in FIG. execution unit 113);
Regarding the delivery to the user using medicine delivery information generated for delivering the medicine (for example, medicine D in FIG. 1) included in the prescription information created by the doctor or the veterinarian through the medical examination. Delivery execution means (for example, delivery execution unit 116 in FIG. 4) that enables execution of the process;
It is characterized by comprising.
According to the present invention, it is possible to provide a medical examination support device that provides a one-stop service for not only users but also pets, from online veterinary examinations to delivery of medicines.

Further, (2) the medical examination support device to which the present invention is applied includes the medical examination support device of (1),
a product information generation unit (for example, the product information generation/transmission unit 115b in FIG. 4) that generates information on products that the user can purchase based on the prescription information;
At least when explaining the medicine, information about the product is sent to an explainer terminal (for example, explainer terminal 8 in FIG. 4) including the doctor terminal and the veterinarian terminal in order to encourage the user to purchase the drug. The present invention is characterized in that it further includes a product information transmitting means (for example, the product information generation/transmission unit 115b in FIG. 4).
According to the present invention, it is possible to encourage the user to purchase the medicine when explaining the medicine.

Further, (3) the medical examination support device to which the present invention is applied includes the following in the medical examination support device of (2):
further comprising desired product information receiving means (for example, desired product information receiving/handling unit 115c in FIG. 4) that receives input of desired products from the user terminal in advance;
The product information transmitting means is characterized in that the information on the desired product received by the desired product information receiving means is transmitted to the explainer terminal.
According to the present invention, it is possible to provide products desired by the user.

Further, (4) the medical examination support device to which the present invention is applied includes the medical examination support device of (1),
A pharmacist terminal (for example, pharmacist terminal 5 in FIG. 4) used by a pharmacist (for example, pharmacist C in FIG. 4) and the user terminal are connected via the predetermined network, and the connection between the pharmacist terminal and the user terminal is established. The present invention is characterized in that it further includes a medication guidance execution unit (for example, the medication guidance execution unit 114 in FIG. 4) that enables execution of processing related to online medication guidance during the period.
According to the present invention, it is possible to provide a one-stop medical examination support device including online medication guidance.

(5) The medical examination support method to which the present invention is applied is as follows:
A medical examination support method executed by a medical examination support device that supports a one-stop service from examination to delivery, the method comprising:
a doctor examination execution step of connecting a doctor terminal used by a doctor and a user terminal used by a user via a predetermined network to enable execution of processing related to online consultation between the doctor terminal and the user terminal; ,
Connecting a veterinarian terminal used by a veterinarian and the user terminal via the predetermined network to enable execution of processing related to online veterinary examination between the veterinarian terminal and the user terminal, a veterinarian examination execution step of referring to pet information linked to the user information of the user;
Delivery execution that enables execution of processing related to the delivery to the user using medicine delivery information generated for delivering the medicine included in the prescription information created by the doctor or the veterinarian through the medical examination. characterized by comprising steps.
According to the present invention, it is possible to provide a medical examination support method that realizes everything from online veterinary examination to delivery of medicine for pets in a one-stop manner.

(6) The computer program to which the present invention is applied is
The computer that controls the examination support equipment that supports one-stop service from examination to delivery.
a doctor examination execution step of connecting a doctor terminal used by a doctor and a user terminal used by a user via a predetermined network to enable execution of processing related to online consultation between the doctor terminal and the user terminal; ,
Connecting a veterinarian terminal used by a veterinarian and the user terminal via the predetermined network to enable execution of processing related to online veterinary examination between the veterinarian terminal and the user terminal, a veterinarian examination execution step of referring to pet information linked to the user information of the user;
Delivery execution that enables execution of processing related to the delivery to the user using medicine delivery information generated for delivering the medicine included in the prescription information created by the doctor or the veterinarian through the medical examination. step and
It is characterized by causing control processing including:
According to the present invention, it is possible to provide a computer program that realizes everything from online veterinary examination to the delivery of medicine for pets in a one-stop manner.

1... Server (medical examination support device (information processing device))
2... User terminal 3... Doctor terminal 4... Veterinarian terminal 5... Pharmacist terminal 8... Explainer terminal 11... CPU
18...Storage unit 19...Communication unit 100...Examination support system 111...Examination selection processing unit 112...Doctor examination execution unit (physician examination execution means)
113... Veterinarian examination execution unit (veterinarian examination execution means)
114...Medication guidance execution unit (medication guidance execution means)
115... Next purchase execution unit 115a... Prescription information acquisition unit (prescription acquisition means)
115b...Product information generation/transmission unit (product information generation means, product information transmission means)
115c... Desired product information reception/response department (desired product information reception means)
115d...Product history information transmission unit (product history information transmission means)
115e...Purchase processing unit 116...Delivery execution unit (delivery execution means)
U... User A... Doctor B... Veterinarian C... Pharmacist D... Medicine E... Product

Claims (6)

A medical examination support device that supports one-stop service from examination to delivery,
A doctor examination execution means that connects a doctor terminal used by a doctor and a user terminal used by a user via a predetermined network, and enables execution of processing related to online consultation between the doctor terminal and the user terminal. ,
Connecting a veterinarian terminal used by a veterinarian and the user terminal via the predetermined network to enable execution of processing related to online veterinary examination between the veterinarian terminal and the user terminal, Veterinarian examination execution means that refers to pet information linked to the user information of the user;
Delivery execution that enables execution of processing related to the delivery to the user using medicine delivery information generated for delivering the medicine included in the prescription information created by the doctor or the veterinarian through the medical examination. means and
A medical examination support device equipped with: Product information generation means for generating information on products that the user can purchase based on the prescription information;
Further comprising: product information transmitting means for transmitting information on the product to an explainer terminal including the doctor terminal and the veterinarian terminal in order to encourage the user to purchase the drug at least when the drug is explained;
The medical examination support device according to claim 1. further comprising desired product information receiving means for receiving input of desired products from the user terminal in advance;
The product information transmitting means transmits information on the desired product received by the desired product information receiving means to the explainer terminal.
The medical examination support device according to claim 2. Further, a medication instruction execution unit connects a pharmacist terminal used by a pharmacist and the user terminal via the predetermined network, and enables execution of processing related to online medication guidance between the pharmacist terminal and the user terminal. prepare,
The medical examination support device according to claim 1. A medical examination support method executed by a medical examination support device that supports a one-stop service from examination to delivery, the method comprising:
a doctor examination execution step of connecting a doctor terminal used by a doctor and a user terminal used by a user via a predetermined network to enable execution of processing related to online consultation between the doctor terminal and the user terminal; ,
Connecting a veterinarian terminal used by a veterinarian and the user terminal via the predetermined network to enable execution of processing related to online veterinary examination between the veterinarian terminal and the user terminal, a veterinarian examination execution step of referring to pet information linked to the user information of the user;
Delivery execution that enables execution of processing related to the delivery to the user using medicine delivery information generated for delivering the medicine included in the prescription information created by the doctor or the veterinarian through the medical examination. step and
Medical examination support methods including. The computer that controls the examination support equipment that supports one-stop service from examination to delivery.
a doctor examination execution step of connecting a doctor terminal used by a doctor and a user terminal used by a user via a predetermined network to enable execution of processing related to online consultation between the doctor terminal and the user terminal; ,
Connecting a veterinarian terminal used by a veterinarian and the user terminal via the predetermined network to enable execution of processing related to online veterinary examination between the veterinarian terminal and the user terminal, a veterinarian examination execution step of referring to pet information linked to the user information of the user;
Delivery execution that enables execution of processing related to the delivery to the user using medicine delivery information generated for delivering the medicine included in the prescription information created by the doctor or the veterinarian through the medical examination. step and
A computer program that executes control processing including.

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