JP2021043660A - 保守支援システム及び保守支援方法 - Google Patents
保守支援システム及び保守支援方法 Download PDFInfo
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- JP2021043660A JP2021043660A JP2019164702A JP2019164702A JP2021043660A JP 2021043660 A JP2021043660 A JP 2021043660A JP 2019164702 A JP2019164702 A JP 2019164702A JP 2019164702 A JP2019164702 A JP 2019164702A JP 2021043660 A JP2021043660 A JP 2021043660A
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- 238000012423 maintenance Methods 0.000 title claims abstract description 334
- 238000000034 method Methods 0.000 title claims abstract description 25
- 230000005856 abnormality Effects 0.000 claims abstract description 9
- 238000004891 communication Methods 0.000 claims description 13
- 230000015572 biosynthetic process Effects 0.000 abstract description 5
- 238000004519 manufacturing process Methods 0.000 description 40
- 238000012937 correction Methods 0.000 description 34
- 230000008569 process Effects 0.000 description 18
- 238000010586 diagram Methods 0.000 description 16
- 238000012545 processing Methods 0.000 description 11
- 230000010365 information processing Effects 0.000 description 4
- 230000007547 defect Effects 0.000 description 3
- 238000005401 electroluminescence Methods 0.000 description 3
- 230000006870 function Effects 0.000 description 2
- 238000010438 heat treatment Methods 0.000 description 2
- 239000004973 liquid crystal related substance Substances 0.000 description 2
- 238000001454 recorded image Methods 0.000 description 2
- 239000004065 semiconductor Substances 0.000 description 2
- 238000012546 transfer Methods 0.000 description 2
- 230000001174 ascending effect Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 239000003795 chemical substances by application Substances 0.000 description 1
- 230000001186 cumulative effect Effects 0.000 description 1
- 230000000977 initiatory effect Effects 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000008439 repair process Effects 0.000 description 1
- 230000004044 response Effects 0.000 description 1
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
- H04N1/32609—Fault detection or counter-measures, e.g. original mis-positioned, shortage of paper
- H04N1/32625—Fault detection
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
- H04N1/00071—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for characterised by the action taken
- H04N1/00074—Indicating or reporting
- H04N1/00079—Indicating or reporting remotely
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/00127—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture
- H04N1/00344—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture with a management, maintenance, service or repair apparatus
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/00127—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture
- H04N1/00347—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture with another still picture apparatus, e.g. hybrid still picture apparatus
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
- H04N1/32101—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
- H04N2201/0077—Types of the still picture apparatus
- H04N2201/0094—Multifunctional device, i.e. a device capable of all of reading, reproducing, copying, facsimile transception, file transception
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- Engineering & Computer Science (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Health & Medical Sciences (AREA)
- Biomedical Technology (AREA)
- General Health & Medical Sciences (AREA)
- Control Or Security For Electrophotography (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Accessory Devices And Overall Control Thereof (AREA)
Abstract
Description
Claims (5)
- 保守者の保守対象である画像形成装置の状態を示す装置情報と前記画像形成装置を使用するユーザの使用状態を示す使用情報と前記保守者及び前記ユーザ間の契約に関する契約情報とのうち、少なくとも1つの情報に基づいて、前記画像形成装置に異常が発生した場合の保守の優先度を示す優先情報を決定し、前記優先情報を所定の記憶装置に記録する制御部と、
を備える、保守支援システム。 - 前記制御部は、前記装置情報が示す異常数、再利用トナーの使用状態、部品のロット番号、寿命を迎えた部品数、前記ユーザへの前回訪問日と、前記使用情報が示す前記ユーザの使用頻度が高くなる月、前記ユーザからのコール発生率、前記画像形成装置に接続された通信装置の台数と、前記契約情報が示す契約期限と、のうち、複数の情報に基づいて、前記優先情報を決定する、
請求項1に記載の保守支援システム。 - 前記ユーザは、複数の画像形成装置を有し、複数の保守者によって前記複数の画像形成装置に対する保守を受けているユーザであって、
前記制御部は、前記装置情報と、前記使用情報と、前記優先情報とに基づいて、前記ユーザに対する保守の品質を前記保守者毎に算出し、算出された前記保守の品質に基づいて前記優先情報を補正する、
請求項1又は2に記載の保守支援システム。 - 前記制御部は、前記保守者毎に算出された保守の品質の統計情報を算出し、前記保守の品質と前記統計情報とに基づいて前記優先情報を補正する、
請求項3に記載の保守支援システム。 - コンピュータが、保守者の保守対象である画像形成装置の状態を示す装置情報と前記画像形成装置を使用するユーザの使用状態を示す使用情報と前記保守者及び前記ユーザ間の契約に関する契約情報とのうち、少なくとも1つの情報に基づいて、前記画像形成装置に異常が発生した場合の保守の優先度を示す優先情報を決定し、前記優先情報を所定の記憶装置に記録する制御ステップ、
を実行する、保守支援方法。
Priority Applications (5)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP2019164702A JP7356302B2 (ja) | 2019-09-10 | 2019-09-10 | 保守支援システム及び保守支援方法 |
US17/014,708 US11178295B2 (en) | 2019-09-10 | 2020-09-08 | Maintenance support system and maintenance support method |
US17/499,786 US11671539B2 (en) | 2019-09-10 | 2021-10-12 | Maintenance support system and maintenance support method |
US18/308,647 US11943398B2 (en) | 2019-09-10 | 2023-04-27 | Maintenance support system and maintenance support method |
US18/589,356 US20240205340A1 (en) | 2019-09-10 | 2024-02-27 | Maintenance support system and maintenance support method |
Applications Claiming Priority (1)
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---|---|---|---|
JP2019164702A JP7356302B2 (ja) | 2019-09-10 | 2019-09-10 | 保守支援システム及び保守支援方法 |
Publications (2)
Publication Number | Publication Date |
---|---|
JP2021043660A true JP2021043660A (ja) | 2021-03-18 |
JP7356302B2 JP7356302B2 (ja) | 2023-10-04 |
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JP2019164702A Active JP7356302B2 (ja) | 2019-09-10 | 2019-09-10 | 保守支援システム及び保守支援方法 |
Country Status (2)
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US (4) | US11178295B2 (ja) |
JP (1) | JP7356302B2 (ja) |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US11095777B1 (en) * | 2020-03-25 | 2021-08-17 | Toshiba Tec Kabushiki Kaisha | Apparatus and method generating maintenance support information responsive to failure and maintenance operations exceeding a threshold |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2011129055A (ja) * | 2009-12-21 | 2011-06-30 | Ricoh Co Ltd | 管理装置、サービスマン手配方法、プログラム、及び記録媒体 |
JP2015076029A (ja) * | 2013-10-11 | 2015-04-20 | 富士ゼロックス株式会社 | 選定システム、選定サーバ及びプログラム |
JP2017117287A (ja) * | 2015-12-25 | 2017-06-29 | 京セラドキュメントソリューションズ株式会社 | 管理システムおよび管理方法 |
JP2018147234A (ja) * | 2017-03-06 | 2018-09-20 | 三菱電機株式会社 | 保守計画作成装置および方法 |
Family Cites Families (8)
Publication number | Priority date | Publication date | Assignee | Title |
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JP4710720B2 (ja) | 2006-06-02 | 2011-06-29 | 富士ゼロックス株式会社 | 故障予防診断支援システム及び故障予防診断支援方法 |
US8649047B2 (en) * | 2007-05-08 | 2014-02-11 | Xerox Corporation | Dynamic ranking of service actions |
JP2013069044A (ja) | 2011-09-21 | 2013-04-18 | Seiko Epson Corp | メンテナンス作業支援装置、メンテナンス作業支援システム、メンテナンス作業支援方法及びメンテナンス作業支援プログラム |
JP2016048434A (ja) * | 2014-08-27 | 2016-04-07 | 京セラドキュメントソリューションズ株式会社 | 機器管理装置、機器管理システム、機器管理プログラム、及び機器管理方法 |
US10832226B2 (en) * | 2014-09-30 | 2020-11-10 | Ricoh Company, Ltd. | System and service determination method |
US10642258B2 (en) * | 2015-07-01 | 2020-05-05 | Panasonic Intellectual Property Management Co., Ltd. | Maintenance work support system |
US20170310765A1 (en) | 2016-04-20 | 2017-10-26 | Kabushiki Kaisha Toshiba | System and method for location-based access to document processing devices |
JP7008173B2 (ja) * | 2017-07-18 | 2022-01-25 | パナソニックIpマネジメント株式会社 | 設備要素保守分析システムおよび設備要素保守分析方法 |
-
2019
- 2019-09-10 JP JP2019164702A patent/JP7356302B2/ja active Active
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2020
- 2020-09-08 US US17/014,708 patent/US11178295B2/en active Active
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2021
- 2021-10-12 US US17/499,786 patent/US11671539B2/en active Active
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2023
- 2023-04-27 US US18/308,647 patent/US11943398B2/en active Active
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2024
- 2024-02-27 US US18/589,356 patent/US20240205340A1/en active Pending
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2011129055A (ja) * | 2009-12-21 | 2011-06-30 | Ricoh Co Ltd | 管理装置、サービスマン手配方法、プログラム、及び記録媒体 |
JP2015076029A (ja) * | 2013-10-11 | 2015-04-20 | 富士ゼロックス株式会社 | 選定システム、選定サーバ及びプログラム |
JP2017117287A (ja) * | 2015-12-25 | 2017-06-29 | 京セラドキュメントソリューションズ株式会社 | 管理システムおよび管理方法 |
JP2018147234A (ja) * | 2017-03-06 | 2018-09-20 | 三菱電機株式会社 | 保守計画作成装置および方法 |
Also Published As
Publication number | Publication date |
---|---|
US20230319199A1 (en) | 2023-10-05 |
JP7356302B2 (ja) | 2023-10-04 |
US20240205340A1 (en) | 2024-06-20 |
US11671539B2 (en) | 2023-06-06 |
US20210075921A1 (en) | 2021-03-11 |
US11943398B2 (en) | 2024-03-26 |
US11178295B2 (en) | 2021-11-16 |
US20220070311A1 (en) | 2022-03-03 |
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