JP2019109836A - Replacement service system and cleaning service system - Google Patents

Abstract

To provide a replacement service system and cleaning service system, capable of accurately estimating degrees of dirtiness of kitchen equipment or parts thereof.SOLUTION: A commercial kitchen equipment parts replacement service system comprises commercial kitchen equipment and a server device 30 for performing information processing associated with services for the commercial kitchen equipment. The server device 30 comprises: an estimation unit 33 configured to estimate a degree of dirtiness of each part using at least two information selected from a heat source usage, an example of information on a heat source used in the kitchen equipment, a line of business, an example of information on an installation accommodating the kitchen equipment, and a part type, an example of information on the part; and a recognition unit 34 configured to recognize replacement timing for the part from the degree of dirtiness estimated by the estimation unit 33.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a replacement service system and a cleaning service system.

Conventionally, easy-to-clean commercial kitchen appliances have been proposed.
For example, in the gas stove described in Patent Document 1, when the operator lifts the left side hook upward at the time of cleaning, the shaft portion is lifted integrally with the floor. At that time, it is possible to pull up the cock with a small force by biasing of the spring. When the lock pin reaches the position of the top end of the pin guide groove, the lock pin is free from the restriction of the pin guide groove. At this position, the receptacle is pivoted in the horizontal direction, and the lock pin is placed on the upper end of the outer cylinder. In this way, the receptacle can be held at a desired cleanable position of the top plate.

JP, 2010-196904, A

It is important to keep the kitchen equipment clean in order to realize a sanitary kitchen equipment. In addition, keeping the kitchen equipment clean also improves work efficiency. However, keeping the kitchen equipment clean requires cleaning, but since cleaning requires labor, it is difficult to keep it clean unless there is sufficient time for human and time. Therefore, it may be possible to provide a service for replacing dirty kitchen equipment parts with clean parts or cleaning dirty kitchen equipment instead of a user who can not afford time or human resources. And, in order to provide this service, it is desirable to be able to accurately estimate the degree of contamination so as to set the cleaning or replacement time to an appropriate time.
An object of the present invention is to provide a replacement service system and cleaning service system capable of accurately estimating the degree of contamination of kitchen equipment or parts.

The present invention completed under the above object is a service system for replacing parts of a device including a kitchen device and an information processing device for performing information processing associated with a service to the device, the information processing device Means for estimating the degree of contamination of the part using at least two of the information on the heat source used in the apparatus, the information on the facility where the apparatus is installed, and the information on the part; And a grasping means for grasping the replacement time of the part from the degree of contamination estimated by the above.
Here, the estimation unit may estimate the degree of contamination according to a value calculated using a formula prepared by weighting information on the heat source, information on the facility, and information on the parts.
In addition, the estimation unit may estimate, as information on the heat source, the usage amount of the heat source used in the device, and the contamination degree may increase as the usage amount increases.
In addition, the estimation unit may estimate the degree of contamination to be greater in the order predetermined for a plurality of the types of business if the usage amount is the same in consideration of the type of business as the information of the facility.
In addition, the present invention completed under the above object is a cleaning service system of the appliance including the appliance of the kitchen and an information processing apparatus for performing information processing according to the service to the appliance, the information processing apparatus Means for estimating the degree of contamination of the device using at least two of the information of the heat source used in the device, the information of the facility where the device is installed, and the information of the device; It is a cleaning service system characterized by having grasping means which grasps the cleaning time of the above-mentioned apparatus from the degree of dirt presumed by this.
Here, the estimation unit may estimate the degree of contamination according to a value calculated using a formula prepared by weighting information on the heat source, information on the facility, and information on the device.
In addition, the estimation unit may estimate, as information on the heat source, the usage amount of the heat source used in the device, and the contamination degree may increase as the usage amount increases.
In addition, the estimation unit may estimate the degree of contamination to be greater in the order predetermined for a plurality of the types of business if the usage amount is the same in consideration of the type of business as the information of the facility.

  According to the present invention, it is possible to provide a replacement service system and a cleaning service system capable of accurately estimating the degree of contamination of kitchen equipment or parts.

BRIEF DESCRIPTION OF THE DRAWINGS It is a figure which shows schematic structure of the exchange service system which concerns on 1st Embodiment. It is a figure which shows schematic structure of an example of a commercial kitchen apparatus. It is a block diagram showing functional composition of a server apparatus and a terminal unit. It is a figure which shows the example of the information regarding the components which a memory | storage part memorize | stores. It is a figure which shows the example of the weight of each evaluation criteria (heat source usage-amount, an industry, a kind). It is a flowchart which shows the replacement parts list transmission process which the server apparatus which concerns on 1st Embodiment performs. It is a sequence diagram showing an operation example in a system concerning a 1st embodiment. It is a figure which shows schematic structure of the cleaning service system which concerns on 2nd Embodiment. It is a block diagram showing functional composition of a server apparatus and a terminal unit. It is a figure which shows the example of the information regarding the commercial kitchen equipment which a memory | storage part memorize | stores. It is a flowchart which shows the to-be-cleaned site | part list transmission process which the server apparatus which concerns on 2nd Embodiment performs. It is a sequence diagram showing an operation example in a cleaning service system concerning a 2nd embodiment.

Hereinafter, embodiments will be described in detail with reference to the attached drawings.
First Embodiment
FIG. 1 is a diagram showing a schematic configuration of the switching service system 1 according to the first embodiment.
The exchange service system 1 according to the first embodiment is a system for estimating the degree of contamination of parts of the kitchen appliance 10 for business use and grasping the replacement time which is the time to replace the parts from the estimated degree of contamination . The exchange service system 1 is a system effective for providing a parts exchange service by a business operator (hereinafter, may be referred to as a “exchange service agent”) that performs an exchange service of parts used in the commercial kitchen equipment 10. It is.

The exchange service system 1 reads the code information or the RF tag attached to a plurality of commercial kitchen appliances 10 and parts attached to the individual commercial kitchen appliances 10 constituting the plurality of commercial kitchen appliances 10 And a vessel 20.
In addition, the exchange service system 1 includes a server device 30 that performs information processing associated with services for a plurality of commercial kitchen appliances 10, and a terminal that receives information from the server device 30 and outputs information to the server device 30. And an apparatus 40.
Note that the number of commercial kitchen appliances 10 may not be plural.

  The reader 20, the server device 30, and the terminal device 40 are connected to a communication line 50 such as the Internet that communicably connects the devices, and can communicate with each other through the communication line 50. Connected to the communication line 50 is a smart meter 55 capable of collecting the amount of heat source used in the commercial kitchen equipment 10.

  Here, a business operator (hereinafter sometimes referred to as a “user”) who uses the commercial kitchen equipment 10 owns a plurality of parts as parts of the commercial kitchen equipment 10. When two parts are owned, these two parts are referred to as “first part” and “second part” to distinguish the first part when the commercial kitchen equipment 10 is purchased. It can be illustrated that the component is attached to the commercial kitchen appliance 10. The second part can be exemplified as a part purchased by the user when or after purchasing the commercial kitchen appliance 10. When the commercial kitchen apparatus 10 is purchased, it may be a form in which two parts of a first part and a second part are attached as an accessory.

  The replacement service provider estimates the degree of contamination of the part (for example, the first part) in use by the user, and grasps the replacement time of the part (for example, the first part) in use from the estimated degree of contamination. Then, the replacement service provider can store the dirty part (for example, the first part) in the uncleaned storage part (for example, the first part) when the spare part (for example, the first part) reaches the replacement time. For example, replace with the second part). In addition, the replacement service provider cleans the part (for example, the first part) which has been in use after the replacement with a predetermined cleaning facility and stores the part in a predetermined storage place after the cleaning.

  Thereafter, the replacement service provider estimates the degree of contamination of the part (for example, the second part) in use by the user, and grasps the replacement time of the part (for example, the second part) in use from the estimated degree of contamination. Then, when the part in use (for example, the second part) reaches the replacement time, the replacement service provider can store the dirty part (for example, the second part) in a non-contaminated storage part (for example, the second part). For example, replace with the first part). In addition, the replacement service provider cleans the part (for example, the second part) which has been in use after the replacement with a predetermined cleaning facility and stores the part in a predetermined storage place after the cleaning.

  When the replacement service provider cleans parts (for example, the first part, the second part) with a predetermined cleaning facility, if there are other parts to be cleaned, the other parts to be cleaned Even if the users are different, they may be cleaned together, for example, by immersion in the same cleaning solution. Also, when the replacement service agent stores parts (for example, the first part, the second part) in a predetermined storage location, if there are other parts to be stored, the other parts of the other parts to be stored. Even if users are different, they may be stored in the same facility, for example, by arranging them on the same shelf.

In the following description, when it is not necessary to distinguish between the first part and the second part, they may be simply referred to as "parts".
The exchange service agent manages the state of each part when performing the exchange service. As the state of the parts, the parts are attached to the commercial kitchen equipment 10 and used, the state of "in use", the state of "under cleaning" which is being cleaned, and storage after the cleaning is completed There is a status of "in storage". After the part is purchased, the state before the start of use is also in the state of "in storage". In addition, as a state of parts, there is also a state of "prepare for cleaning" which is a state until it starts cleaning after being removed from the commercial kitchen appliance 10.

FIG. 2 is a view showing a schematic configuration of an example of a commercial kitchen appliance.
The plurality of commercial kitchen appliances 10 may be the same as or different from each other.
Commercial-use kitchen equipment 10 includes a gas range 11 for cooking using gas as a heat source, and a range hood 12 provided above the gas range 11 for discharging oil smoke, steam, odor and the like emitted during cooking. ing.
The gas range 11 is disposed above the top plate 111, a plurality of (three in the present embodiment) burners 112 provided in openings formed in the top plate 111, and the plurality of burners 112 for heating. And the five virtues 113 for supporting the container. Five virtues 113 are castings which cover the entire upper surface of the gas range 11. The vantage 113 has a plurality of (three in the present embodiment) upper vantages 113a disposed above the plurality of burners 112 and an auxiliary vintity 113b disposed between the upper vantages 113a. The upper five virtues 113a disposed above one burner 112 of the plurality of burners 112 are not integral with the upper five virtues 113a or the auxiliary five virtues 113b disposed above the other burners 112 and are independently removable. is there.
The range hood 12 includes a hood 121, a ventilation fan (not shown), and a range filter 122 disposed in front of the ventilation fan in the hood 121.

In the kitchen appliance 10 for business use, the strength 113 of the gas range 11 and the range filter 122 of the range hood 12 are parts to be subjected to replacement service by a replacement service provider.
The code information 114 in which the identification information of the five virtues 113 is embedded is stamped on the five virtues 113. The code information 114 can exemplify the barcode shown in FIG. 2 and the QR code (registered trademark). As shown in FIG. 2, the code information 114 can be illustrated as being imprinted on the side surface of the auxiliary pentad 113 b of the pentad 113.
The range filter 122 is attached with an RF tag 123 in which identification information of the range filter 122 is embedded. In the range filter 122, code information such as a bar code or a QR code (registered trademark) in which identification information of the range filter 122 is embedded may be imprinted.
In the following description, five components 113 of the gas range 11 will be described as an example of a component for which the replacement service provider performs component replacement service.

  It can be illustrated that the plurality of commercial kitchen appliances 10 are installed in different facilities. When a plurality of commercial kitchen appliances 10 are installed in different facilities, the smart meter 55 installed in each facility can collect the amount of heat source used in each commercial kitchen appliance 10. When a plurality of commercial kitchen appliances 10 are installed in the same facility, a smart meter 55 capable of collecting the amount of heat source used in each commercial kitchen appliance 10 is installed in the facility Is desirable.

The reader 20 includes a reading unit 21 that reads code information such as a barcode or QR code (registered trademark) inscribed in Gotoku, and a user interface 22 configured by a touch panel or the like (in the following, the user interface 22 will be referred to as "UI 22". The reader 20 has a function of transmitting to the server device 30 the code information read by the reading unit 21 and the information input through the UI 22.
The replacement service provider inputs, through the UI 22, whether the component status is "in use", "cleaning ready", "cleaning", or "storage". It is possible.
When the component is the range filter 122 to which the RF tag is attached, the reader 20 reads data of the RF tag.

  The reader 20 has a function of reading code information or an RF tag, and is not limited to a device dedicated to the exchange service system 1 as long as it has a function capable of inputting the state of parts. For example, it may be a smartphone, a mobile phone, or a tablet terminal. Further, the reader 20 does not have to be a device having the reading unit 21 for reading code information or an RF tag, and may be a device for grasping the identification information of a part by the user's manual input. In addition, the function to read the above-mentioned function and the function to input the state may be realized by a Web server, and the above-mentioned function may be used by accessing the Web server from a smartphone, a mobile phone or a tablet terminal.

The server device 30 and the terminal device 40 each include a CPU, a main memory, and an HDD (Hard Disk Drive). The CPU executes various software such as an operating system (OS) and applications. The main memory is a storage area for storing various software, data used for the execution, and the like. The HDD is a storage area for storing input data for various software, output data from various software, and the like.
In addition, the server device 30 and the terminal device 40 each have a communication interface (hereinafter referred to as "communication I / F") for communicating with the outside, a display mechanism including a video memory, a display, etc., and a keyboard And an input device such as a mouse.

FIG. 3 is a block diagram showing functional configurations of the server device 30 and the terminal device 40. As shown in FIG.
The server device 30 includes a receiving unit 31 that receives identification information and the like of components from the reader 20, and a storage unit 32 that stores information on components such as identification information and status. In addition, the server device 30 has the part that should be replaced with the estimation unit 33 that estimates the degree of contamination of the part, and the grasping unit 34 that grasps the replacement time of the part based on the degree of contamination estimated by the estimation unit 33. A transmission unit 35 for transmitting data to the terminal device 40 is provided.

The receiving unit 31 receives the identification information of the part and the state of the part from the reader 20 via the communication line 50. Also, the receiving unit 31 receives the amount of heat source used in the commercial kitchen appliance 10 via the communication line 50. Since the commercial kitchen appliance 10 has the gas range 11 using a gas as a heat source, the heat source is a gas. Therefore, the receiving unit 31 receives the amount of gas used in the commercial kitchen equipment 10 through the gas meter (not shown) which is the smart meter 55 connected to the communication line 50. Since the heat source is electricity when the commercial kitchen equipment 10 is an electromagnetic cooker, the reception unit 31 performs business via an electric power meter (not shown) which is a smart meter 55 connected to the communication line 50. The amount of electricity used in the kitchen appliance 10 is received.
The receiving part 31 updates the information memorize | stored in the memory | storage part 32, when the state of components and the amount of heat sources are received.

FIG. 4 is a diagram showing an example of information on parts stored in the storage unit 32. As shown in FIG. The storage unit 32 is, for example, a storage area provided in the HDD.
The storage unit 32 stores the name of the part, the state of the part, information of the user, and the like in association with identification information of the part. The information on the user includes the name of the facility owned by the user (×× Sobaya, ○ Chinese restaurant, ○ lunch center etc.), address, telephone number and e-mail address, type of industry (Soba restaurant, Chinese restaurant, lunch center) Etc.) can be illustrated. In addition, the storage unit 32 stores identification information of another component having the same name as the component, which is owned by the user of the component, in association with the identification information of the component. For example, when the part is a first part, the storage unit 32 stores the identification information of the second part in association with the identification information of the first part.
The storage unit 32 also uses the heat source usage amount, the heat source usage amount weight, the industry value, the industry weight, the category, the category value, the category weight, the evaluation value E, and the contamination degree for each component. Store in association with This will be described in detail later.

As shown in the table of FIG. 4, the parts whose identification information is "12345678" are stored with the part name "Gotoku", the equipment name "gas range", and the parts state "in use" There is. In addition, information of users such as soba shops are also stored in association with identification information. Further, identification information “12345677” of another component having the same name as the component and owned by the user of the component whose identification information is “12345678” is also stored in association with the identification information of the component.
In addition, as shown in the table in FIG. 4, the parts whose identification information is "87654321" are stored as the part name is "Gotoku", the device name is "gas range", and the state of the parts is "in use". It is done. In addition, information on users of Chinese restaurants and the like is also stored in association with identification information. In addition, identification information “87654320” of another component having the same name as the component and owned by the user of the component whose identification information is “87654321” is also stored in association with the identification information of the component.
In addition, as shown in the table in FIG. 4, it is assumed that the part whose identification information is “11111111” has the part name “range filter”, the device name “range hood”, and the state of the part “under storage” It is memorized. In addition, information of the user of the food service center or the like is also stored in association with the identification information. Further, identification information “11111110” of another component having the same name as the component and owned by the user of the component whose identification information is “11111111” is also stored in association with the identification information of the component.

  The estimation unit 33 comprehensively considers the information on the heat source used in the commercial kitchen equipment 10, the information on the facility where the commercial kitchen equipment 10 is installed, and the information on the parts, and the contamination degree of the parts Estimate As information of a heat source, it can be illustrated that it is the quantity (for example, gas consumption) of the heat source used with the kitchen appliance 10 for business. As information on facilities, it can be illustrated that it is a business type which a user runs, such as a Chinese restaurant, a lunch center, a side restaurant, for example. As information on parts, it can be exemplified that it is a maker name and model number (hereinafter, may be referred to as “kind”) that manufactured the parts.

  In the present embodiment, as a method of estimating the degree of contamination by comprehensively considering the information of the heat source, the information of the facility, and the information of the part, the estimation unit 33 includes the information of the heat source, the information of the facility and the information of the part Weight to estimate the degree of contamination of the part. More specifically, the estimation unit 33 estimates the degree of contamination according to how much the evaluation criteria are regarded as important, using the heat source usage amount, the type of industry, and the manufacturer name and model number (type) as the evaluation criteria. The specific weight of each evaluation criterion will be described later.

Further, the estimation unit 33 estimates that the degree of contamination is larger as the heat source usage amount is larger.
In addition, even if the heat source usage amount is the same, the estimation unit 33 is more likely to be contaminated with parts of a Chinese restaurant with a large amount of oil dishes than parts of a food service center or a soba restaurant, and parts of the food service center are more suitable. It is easier to get dirty than the soba parts. Therefore, in estimating the degree of contamination of parts, for example, the ease of contamination of Chinese restaurant parts is twice that of feeding center parts and three times that of buckwheat parts It is assumed that the parts of the feeding center are easily soiled by 1.5 times the parts of the soba parts.

  In addition, the estimation unit 33 makes the degree of contamination easily different according to the type. For example, when the part is Gotoku 113, for example, the presence or absence of the coating and the quality of the coating differ depending on the type, so that the soiling ease differs even if the heat source usage amount and the industry are the same. Therefore, in order to estimate the degree of contamination of parts, for example, the ease of contamination of low grade parts of company A is twice that of the high grade parts of company A. Also, the stainability of B's high grade parts is twice the stainability of A's high grade parts, the stainability of B's low grade parts is B's high grade parts It is twice as easy to get dirty.

FIG. 5 is a diagram showing an example of the weight of each evaluation criterion (heat source usage amount, type of business, type).
Below, the method of determining the weight of each evaluation criteria (heat source usage, type of business, type) will be described.
First, it is determined how important one of the plurality of evaluation criteria is to be considered in comparison with the other evaluation criteria. FIG. 5 shows that it has been determined that the industry is regarded as twice as important as the heat source usage, the industry as much as three times as the variety, and the heat source usage is as twice as important as the variety.
Thereafter, the geometric mean of each evaluation standard is calculated by multiplying the three numbers of the items of each evaluation standard and taking the cube root.
Then, the weight of each evaluation standard is calculated by dividing the geometric average of each evaluation standard by the sum of the geometric averages.
FIG. 5 shows that the geometric mean of the business type is 1.817 and the weight of the business type is 0.540. The geometric mean and weight of the heat source usage are 1.000 and 0.297, respectively, and the geometric mean and weight of the variety are 0.550 and 0.163, respectively.

Then, the estimation unit 33 calculates the evaluation value E using the following equation (1), and estimates the degree of contamination according to the calculated evaluation value E.
Evaluation value E = heat source usage / 500 × (heat source usage weight (= 0.297)) + industry value × (business type weight (= 0.540)) + variety value × (variety weight (= 0.10) 163)) ... (1)

  Here, the industry value is twice as likely to be soiled in Chinese restaurant parts as twice as soiled in food center parts and three times as easily as soiled in soba parts, so soiled parts in food center are easily soiled It can be exemplified that the hardness is a predetermined value in consideration of being 1.5 times as easy as the dirtiness of the part of the buckwheat noodles. For example, it can be exemplified that the industry values of Chinese restaurant, lunch center and soba restaurant are 0.6, 0.3 and 0.2, respectively.

  Also, the grade value is that the stainability of the low grade parts of Company A is twice that of the high grade parts of Company A, and the stainability of the high grade parts of Company B is A, Double the dirtiness of our high grade parts, the dirtiness of the low grade parts of the company B is predetermined in consideration of twice the dirtiness of the high grade parts of the company B It can be illustrated that the value is given. For example, the low grade and high grade variety values of company A are 0.2 and 0.1, respectively, and the low grade and high grade variety values of company B are 0, respectively, in proportion to the easiness of soiling. It can be exemplified that .4 and 0.2.

The estimation unit 33 estimates that the contamination level is 0, for example, when the evaluation value E calculated by the equation (1) is less than a first predetermined value determined in advance. In addition, it can illustrate that a 1st predetermined value is 0.2.
The estimation unit 33 determines that the contamination level is 1 when the evaluation value E calculated by Equation (1) is, for example, equal to or greater than a first predetermined value and less than a predetermined second predetermined value. presume. The second predetermined value can be exemplified as 0.4.

The estimation unit 33 determines that the contamination level is 2 when the evaluation value E calculated by Equation (1) is, for example, not less than a second predetermined value and less than a predetermined third predetermined value. presume. The third predetermined value can be exemplified as 0.6.
The estimation unit 33 determines that the contamination level is 3 when the evaluation value E calculated by Equation (1) is, for example, a third predetermined value or more and less than a predetermined fourth predetermined value. presume. The fourth predetermined value can be, for example, 0.8.

If the evaluation value E calculated by equation (1) is, for example, equal to or greater than the fourth predetermined value and less than the fifth predetermined value determined in advance, the estimation unit 33 determines that the contamination level is 4 presume. The fifth predetermined value can be exemplified as 1.0.
The estimation unit 33 estimates that the contamination level is 5 when the evaluation value E calculated by Equation (1) is, for example, the fifth predetermined value or more.

The estimation unit 33 updates the information stored in the storage unit 32 when the contamination degree is estimated.
More specifically, as shown in FIG. 4, the storage unit 32 uses the heat source usage amount, the heat source usage amount weight, the type of industry value, the type industry weight, the type value, the type weight, the evaluation value E, as shown in FIG. The degree of contamination is stored in association with the identification information of the part.
For example, when Gotoku of identification information "12345678" installed in a soba restaurant is a high grade of company A and the heat source usage amount is 123, according to equation (1),
Evaluation value E = 123/500 × 0.297 + 0.2 × 0.540 + 0.1 × 0.163 = 0.073 + 0.108 + 0.0163 = 0.197
Therefore, the dirt level is 0.

Moreover, if Gotoku of identification information "87654321" installed in a Chinese restaurant is a low grade of company B and the heat source usage amount is 1050, according to equation (1),
Evaluation value E = 1050/500 × 0.297 + 0.6 × 0.540 + 0.4 × 0.163 = 0.624 + 0.324 + 0.065 = 1.013
Therefore, the dirt level is 5.
As described later, the estimation unit 33 periodically estimates the degree of contamination of each component, and stores the estimated degree of contamination in the storage unit 32.

The grasping unit 34 grasps the replacement time of the parts attached to the commercial kitchen equipment 10 from the degree of contamination estimated by the estimation unit 33.
More specifically, the grasping unit 34 grasps that the part estimated by the estimation unit 33 to be the dirt level 5 has reached the replacement time.

  The transmitting unit 35 transmits, to the terminal device 40, a list of parts arriving at the replacement time, and information on parts arriving at the replacement time. As information on parts, the names of parts, information on users, and names of commercial kitchen appliances 10 attached can be exemplified. In addition, as information on parts, a part for replacement owned by the user of the part (part that has arrived at the replacement time) (for example, when the part that has reached the replacement time is the first part) The replacement part includes the state of the second part).

  The terminal device 40 includes a receiving unit 41 that receives information from the server device 30 and the like, a display unit 42 that displays the information received by the receiving unit 41 on a display, and a transmitting unit 43 that transmits e-mail to a user, for example. ing.

The receiving unit 41 receives, from the server device 30, a list of parts arriving at the replacement time, and information on parts arriving at the replacement time.
The display unit 42 displays, on the display, the list of the parts that have arrived at the replacement time, and the information related to the parts that have arrived at the replacement time, received by the receiving unit 41. The replacement service provider recognizes that there is a part to be replaced by displaying on the display a list of parts that have arrived at the replacement time. Further, the exchange service provider grasps the information and the like of the user who uses the part by displaying the information on the part arriving at the exchange time on the display.
When the transmitting unit 43 acquires a list of parts that the receiving unit 41 has arrived at the replacement time and information that the information about the parts has been received, the user of the parts that has reached the replacement time Send an e-mail describing the replacement of this part and the timing of replacement. The time for replacement is the time when a replacement part can be newly attached. If the replacement part to be newly attached is being cleaned, it is the date and time after the cleaning is completed.

  The programs executed by the CPU of the server device 30 and the terminal device 40 are read by a computer such as a magnetic recording medium (magnetic tape, magnetic disk, etc.), an optical recording medium (optical disk, etc.), a magneto-optical recording medium, a semiconductor memory, etc. It can be provided in the state of being stored in a possible recording medium. Alternatively, the server device 30 and the terminal device 40 may be downloaded using communication means (for example, the communication line 50) such as the Internet.

FIG. 6 is a flowchart showing a replacement part list transmission process performed by the server device 30 according to the first embodiment. The server device 30 repeatedly executes the replacement part list transmission process every predetermined time (for example, one second) set in advance.
The server device 30 acquires the amount of heat source used in the commercial kitchen appliance 10 (S601). This is processing in which the receiving unit 31 receives the amount of heat source used in the commercial kitchen appliance 10 via the communication line 50.

After that, the server device 30 updates the usage amount of the heat source in the component in use (the heat source amount used in the commercial kitchen equipment 10 to which the component is attached) (S602). This is processing in which the receiving unit 31 updates the usage amount of the heat source in the components stored in the storage unit 32.
Thereafter, the server device 30 estimates the degree of contamination of each part (S603). This is a process in which the estimation unit 33 estimates the degree of contamination according to the evaluation value E calculated using Equation (1).
Thereafter, the server device 30 updates the degree of contamination of the part in use (S604). This is a process in which the estimation unit 33 updates the contamination degree of the component stored in the storage unit 32.
After that, the server device 30 determines whether there is a part that has arrived at the replacement time (S605). This is a process in which the grasping unit 34 determines whether or not there is a component whose contamination degree is the contamination level 5, and recognizes that the component whose contamination level is 5 has reached the replacement time.

If there is a part that has arrived at the replacement time (Yes in S605), the server device 30 sends the terminal device 40 a list of the parts that have arrived at the replacement time and information on the parts that have reached the replacement time. Is sent (S606). This is processing for transmitting to the terminal device 40 the list of parts that the transmission unit 35 has determined that the replacement time has arrived in S605, and information on the parts.
On the other hand, when there is no part that has reached the replacement time (No in S605), the server device 30 ends the present process.

FIG. 7 is a sequence diagram showing an operation example in the switching service system 1 according to the first embodiment. The sequence diagram shown in FIG. 7 shows the case where the first part in use that has reached the replacement time is replaced with the second part.
When the server device 30 recognizes that there is a component that has arrived at the replacement time, the server device 30 transmits, to the terminal device 40, a list of the components that have arrived at the replacement time (S701). In this sequence diagram, the first part is included in the list.

The terminal device 40 receives a list of parts that have arrived at the replacement time (S702), and displays them on the display (S703). In this sequence diagram, it is displayed that the first part has arrived at the replacement time.
The operator of the exchange service provider who sees the indication on the display and knows that there is a part reached at the time of replacement visits the user's facility where the part is being used, and the first in use Remove the parts (S704). Thereafter, the exchange service provider uses the reader 20 to read the code information attached to the removed first part. Thereby, the reader 20 grasps the identification information of the first part (the reader 20 may grasp the identification information of the first part by the operator's manual input of the code information or the identification information). In addition, the worker inputs that the state of the first part is "in preparation for cleaning" via the UI 22 of the reader 20, and the identification information of the first part and the state of "in preparation for cleaning" Is transmitted to the server device 30 (S705).

The server device 30 receives the identification information of the first part and the information indicating that it is in the state of “prepare for cleaning” (S706).
The server device 30 updates the received first part information (S707). That is, the server device 30 stores the state in which the first part is “prepare for cleaning” in association with the identification information. At present, since the first part is stored in the "in use" state, it is changed from "in use" to "in preparation for cleaning". Further, the server device 30 sets the heat source amount of the first part to zero, and sets the degree of contamination to the level of contamination 0.

  After the worker of the exchange service provider removes the first part and transmits the information on the first part to the server device 30, the reader 20 is used to read the code information attached to the second part to be newly attached. Thereby, the reader 20 grasps the identification information of the second part. Further, the worker inputs that the state of the second part is the state of "in use" via the UI 22 of the reader 20, and the identification information of the second part and the state of "in use". And the information is transmitted to the server device 30 (S 708). Then, the worker attaches the second part to the gas range 11 (S709).

The server device 30 receives the identification information of the second part and the information indicating that the state is "in use" (S710).
The server device 30 updates the received second part information (S711). That is, the server device 30 stores the state that the second part is “in use” in association with the identification information. At present, since the second part stores that it is in the state of "in storage", it changes from "in storage" to "in use". Further, the server device 30 sets 0 as the heat source amount of the second part, and sets the dirt level 0 as the dirt degree.

  Thereafter, when cleaning the first part, the operator of the replacement service provider uses the reader 20 to read the code information attached to the first part. Thereby, the reader 20 grasps the identification information of the first part. Further, the worker inputs that the state of the first part is the state of "under cleaning" through the UI 22 of the reader 20, and the state of the identification information of the first part and the state of "under cleaning" And the information is transmitted to the server device 30 (S712). Then, the operator of the replacement service provider cleans the first part (S713).

The server device 30 receives the identification information of the first part and the information indicating that it is in the "cleaning" state (S714).
The server device 30 updates the received first part information (S715). That is, the server device 30 stores the state that the first part is “cleaning” in association with the identification information. At present, since the first part is stored in the state of "prepare for cleaning", it is changed from "prepare for cleaning" to "under cleaning".

  Thereafter, when the cleaning of the first part is finished, the operator of the replacement service provider uses the reader 20 to read the code information attached to the first part. Thereby, the reader 20 grasps the identification information of the first part. In addition, the worker inputs that the state of the first part is the state of "under storage" via the UI 22 of the reader 20, and the state of the identification information of the first part and the state of "under storage" And the information is transmitted to the server device 30 (S716). Then, the worker of the exchange service agent stores the first part (S717).

The server device 30 receives the identification information of the first part and the information indicating that it is in the state of “in storage” (S718).
The server device 30 updates the received first part information (S719). That is, the server device 30 stores the state that the first part is “in storage” in association with the identification information. At present, since the first part stores that it is in the "cleaning" state, it changes from "cleaning" to "storage".

  As described above, the exchange service system 1 according to the first embodiment includes the commercial kitchen equipment 10 as an example of a kitchen equipment and an information processing apparatus for performing information processing associated with a service to the equipment. And a server apparatus 30. The server apparatus 30 is a service system for exchanging parts of the device. Then, the server apparatus 30 uses the information of the heat source used in the commercial kitchen equipment 10, the information of the facility where the commercial kitchen equipment 10 is installed, and the information of the parts, and the information of the parts as an example of the parts An estimation unit 33 that estimates the degree of contamination of the range filter 122 is provided. The server device 30 further includes a grasping unit 34 as an example of a grasping unit that grasps the replacement time of the component from the degree of contamination estimated by the estimation unit 33.

  According to the exchange service system 1 according to the first embodiment, the server device 30 estimates the degree of contamination and grasps the replacement time of parts, so that it is possible to replace the dirty parts with clean parts before the occurrence of a hygienic problem. can do. Therefore, the user can keep the commercial kitchen equipment 10 clean and improve the working efficiency. Also, by using the exchange service system 1, the exchange service provider estimates the degree of contamination, and if there is a part that has reached the time of replacement, the user visits the place of the user and replaces it. Parts do not need to be cleaned or replaced by themselves. Also, the user does not have to request a replacement service provider for replacement. Therefore, it is a user who can not afford time and time, and can keep the commercial kitchen equipment 10 clean. That is, according to the exchange service system 1 according to the first embodiment, it is possible to provide a service that helps a user who can not afford the human and time to clean the commercial kitchen equipment 10. Moreover, according to the exchange service system 1 which concerns on 1st Embodiment, the information of the heat source in which the server apparatus 30 was used by the kitchen apparatus 10 for business, the information and components of the facility where the kitchen apparatus 10 for business is installed is provided. Since the degree of contamination is estimated using the information of (1), the degree of contamination of the part can be estimated with high accuracy.

  In addition, in the exchange service system 1 according to the first embodiment, the estimation unit 33 of the server device 30 weights the information of the heat source, the information of the facility, and the information of the parts and uses the formula (1) created in advance. The degree of contamination is estimated according to the evaluation value E calculated. Since the heat source information, the facility information, and the component information have different degrees of contribution to soiling, by weighting using weights according to the degree of contribution, the degree of soiling is more accurate than when weighting is not performed. Can be estimated.

  Further, the estimation unit 33 of the server device 30 estimates that the contamination degree is larger as the usage amount is larger, considering the usage amount of the heat source used in the commercial kitchen appliance 10 as the heat source information. It is believed that the more the amount of heat source used, the longer the amount of cooking and the longer the time, the more the amount of heat source used, the greater the degree of contamination of the parts. Therefore, the estimation unit 33 can estimate the contamination degree of the component with high accuracy by estimating the contamination degree of the component based on the information on the heat source.

  Moreover, the estimation part 33 of the server apparatus 30 considers a type of industry as information on a plant | facility, When the usage is the same, among the types of industry, the degree of dirt is large in the order of Chinese restaurant, lunch center and soba shop Estimate. Parts of Chinese restaurants with many oil dishes are more likely to be dirty than parts of a feeding center or a soba restaurant, and parts of the feeding center are considered to be more likely to be dirty than those of a soba shop. Then, by estimating the degree of contamination to differ according to the type of business, it is possible to estimate the degree of contamination of the part with high accuracy.

  In the exchange service system 1 according to the first embodiment, the estimation unit 33 is information of a heat source used by the commercial kitchen equipment 10, information and parts of facilities where the commercial kitchen equipment 10 is installed. The degree of contamination of the part is estimated using three pieces of information (three evaluation criteria) of the information in (1), but the invention is not particularly limited thereto. For example, the estimation unit 33 may estimate the contamination degree of the component using two pieces of information of the heat source information, the facility information, and the component information. By estimating the degree of contamination of a part using two pieces of information, it is possible to estimate the degree of contamination more accurately than in the case of estimation using one piece of information. In addition, in the case of using two pieces of information, it is preferable to set the weight of the two pieces of information in accordance with which of the two pieces is to be emphasized. For example, in the case of estimation using the heat source usage amount and the type of industry, setting the weight of the heat source usage amount to 0.35 and setting the type of industry weight to 0.65 can be illustrated.

In addition to the information on the heat source, the information on the facility, and the information on the parts, the estimation unit 33 may also estimate the degree of contamination of the parts using other information. As other information, it can be exemplified that it is the total usage time of the part or the elapsed time since the part was first used.
Further, the above-mentioned industry value and product value can be set arbitrarily. Further, “500” used in the equation (1) and the first to fifth predetermined values can also be arbitrarily set.

  Further, the exchange service system 1 according to the first embodiment includes the transmission unit 35 as an example of a notification unit that notifies that the replacement should be performed when the replacement time determined by the grasping unit 34 has come. According to the exchange service system 1, the exchange service provider can know with high accuracy the presence of the parts that have arrived at the exchange time. Therefore, it is possible to make the exchange servicer exchange parts with high accuracy.

  In the embodiment described above, the grasping unit 34 grasps the component estimated by the estimation unit 33 as the contamination level 5 as the component reaching the replacement time, but the present invention is not particularly limited thereto. For example, the grasping unit 34 grasps the rising speed of the degree of contamination estimated by the estimation unit 33 (for example, grasps the time required for the contamination level to increase by 1), and the component of the current contamination level 4 becomes the contamination level 5 It may be possible to grasp the replacement time of this part (time to reach the dirt level 5) by estimating the time to reach.

  In addition, the exchange service system 1 according to the first embodiment is provided for the exchange service of parts included in a plurality of commercial kitchen appliances 10 with different users and individual appliances constituting the plurality of commercial kitchen appliances 10. And an exchange service system including a server device 30 that performs information processing involved. Then, the server device 30 is the information of the heat source used in each of the commercial kitchen appliances 10 constituting the plurality of commercial kitchen appliances 10, the information and parts of the facilities where the commercial kitchen appliances 10 are installed. It is preferable to include an estimation unit 33 that estimates the contamination degree of the part using information, and a grasping unit 34 that grasps the replacement time of the part from the contamination degree estimated by the estimation unit 33.

The above-described first to fifth predetermined values used to estimate the degree of contamination of parts attached to a plurality of commercial kitchen appliances 10 may be the same, or differ depending on the commercial kitchen appliances 10 It is good. If identical, if the amount of heat source used in one of the devices constituting the plurality of kitchen appliances 10 for business use is larger than the amount of heat source used in the other devices, the server device 30 does not Make replacement of parts included in the device earlier than replacement of parts included in the other device.
Further, the first predetermined value to the fifth predetermined value may be determined according to the type of the commercial kitchen appliance 10.

  If the user has one commercial kitchen appliance 10 at one facility and one commercial kitchen appliance 10 has one gas range 11, the gas meter provided at the user's facility is The collected gas usage amount is considered to be the gas usage amount used in the gas range 11. Therefore, it is possible to estimate with high accuracy the degree of contamination of the Vitto 113 and the range filter 122, which are parts of the kitchen appliance 10 for business use, based on the amount of gas usage collected by the gas meter.

  If the user uses the commercial kitchen equipment 10 having equipment that uses gas as a heat source, such as boiled noodles and fryers, in addition to the gas range 11, in one facility, the user's The amount of used gas collected by the gas meter provided in is the total amount used in the gas range 11, the boiled noodles and the fryer. Therefore, the gas usage amount used in the gas range 11 is a part of the gas usage amount received by the receiving unit 31 of the server device 30. Therefore, the amount of used gas in the gas range 11 is considered to be smaller than the amount of used gas received by the receiving unit 31 of the server device 30. Therefore, the amount of used gas received by the receiving unit 31 of the server device 30 is It is considered that the degree of contamination of the Vitto 113 and the range filter 122 is reduced. In view of the above matters, the first to fifth predetermined values used to estimate the degree of contamination of Gotoku 113 and range filter 122 in commercial kitchen equipment 10 having equipment using gas as a heat source in addition to gas range 11 In addition to the gas range 11, the first predetermined value to the fifth predetermined value used to estimate the degree of contamination of the Vitto 113 or the range filter 122 in the kitchen appliance 10 for business use that does not have an apparatus that uses gas as a heat source Good. In such a case, the first predetermined value to the first predetermined value in consideration of the ratio of the gas usage amount in the gas range 11 among the gas usage amounts in the commercial kitchen equipment 10 having equipment that uses gas as a heat source other than the gas range 11 5 It is good to set a predetermined value. Alternatively, in addition to the gas range 11, the weight of the heat source usage amount used to estimate the degree of contamination of the vitrine 113 and the range filter 122 in the commercial kitchen appliance 10 having equipment that uses gas as a heat source other than the gas range 11 is used. The weight may be smaller than the weight used to estimate the degree of contamination of the five-to-one unit 113 and the range filter 122 in the commercial kitchen appliance 10 having no apparatus using a gas as a heat source. In such a case, the weight of the heat source usage amount is determined in consideration of the proportion of the gas usage amount in the gas range 11 among the gas usage amounts in the commercial kitchen equipment 10 having equipment that uses gas as a heat source other than the gas range 11 It is good to set it.

  In the case where the user uses the commercial kitchen equipment 10 having equipment that uses gas as a heat source other than the gas range 11 as a heat source in one facility, the smart meter 55 heats the gas as a heat source. It is good that the gas usage amount for each device to be collected can be collected. Thus, even when using the commercial kitchen equipment 10 having equipment that uses gas as a heat source in addition to the gas range 11 in one facility, it is possible to accurately grasp the amount of gas used in the gas range 11 with high accuracy. Can.

  The smart meter 55 may also be able to collect the gas usage for each of the plurality of burners 112 of the gas range 11. The estimating unit 33 uses the amount of heat source used in the one burner 112 when estimating the degree of contamination of the upper part 113a disposed above the one burner 112 among the plurality of burners 112, It is also possible to estimate the degree of soiling of the upper five virtues 113a disposed above the one burner 112. This makes it possible to accurately grasp the degree of contamination of each upper part vantage 113a and to realize exchange service in units of upper part vantage 113a. It is preferable that identification information be assigned to each of the upper part vantage 113a, and the code information 114 in which the identification information is embedded be marked for each of the upper part vantage 113a.

  The first to fifth predetermined values used by the estimation unit 33 to estimate the degree of contamination of the component may be set for each component. For example, even if it is a component in the same kitchen appliance 10 for business use, the first predetermined value to the fifth predetermined value for the vantage 113 and the first predetermined value to the fifth predetermined value for the range filter 122 may be made different. .

Moreover, although the estimation part 33 calculates the evaluation value E using the heat-source amount used in the kitchen device 10 for business, it is not specifically limited to this aspect.
The estimation unit 33 may calculate the evaluation value E using the time (use time) in which the commercial kitchen appliance 10 was used instead of the heat source usage amount. In such a case, as described above, for example, the weight of use time, the weight of type of business, and the weight of product are determined, and the following equation (2) for calculating the evaluation value E is determined, and the evaluation value E is calculated. Good.
Evaluation value E = (time in use) / (coefficient H (coefficient regarding use time)) × (weight in use time) + type value × (weight in type) × type value × (weight in type) (2)
In addition, the time when the commercial kitchen apparatus 10 was used can illustrate acquiring from a user, for example. For example, it is preferable that the reception unit 31 receives an e-mail in which the usage time periodically sent from the user is entered, and stores the usage time in the storage unit 32. For example, the email sent by the user can be an answer to a questionnaire about usage time. In addition, an employee of the exchange service provider may periodically ask the user for use time by telephone and store it in the storage unit 32.

Further, the estimation unit 33 may calculate the evaluation value E using the number of times the heat source amount used (consumed) in unit time exceeds the rated value (for example, the rated gas consumption). In such a case, as described above, for example, the weight of the number of times exceeding the rated value, the weight of the type of business, and the weight of the product are determined, and the following equation (3) for calculating the evaluation value E is determined and evaluated. It is good to calculate the value E.
Evaluation value E = (number of times exceeding the rated value) / (coefficient N (coefficient concerning the number of times) x (weight of the number of times exceeding the rated value) + industry value × (weight of industry) + product value × (weight of product type) ... (3)

In addition, the estimation unit 33 may calculate the evaluation value E using an image of a component captured by the user with, for example, a smartphone and the image received by the reception unit 31. In such a case, as described above, for example, while determining the weight of the stain and the weight of the type indicated by the image of the taken part, the following equation (4) for calculating the evaluation value E is determined and the evaluation value It is good to calculate E.
Evaluation value E = (area of the dirt shown by the image of the taken part) / (area of the shot part (= area of the dirt + area of the part without dirt)) × (weight of the dirt) + product value × ( Variety weight) ... (4)

  In addition, even if the heat source usage amount is the same, the estimation unit 33 is more likely to be contaminated with parts of the Chinese restaurant than parts of the food service center or the soba shop, and parts of the food service center are the parts of the soba restaurant Although the industry value is set higher in the order of the Chinese restaurant, the lunch center, and the soba restaurant as being easier to be soiled, the invention is not particularly limited thereto. The industry value may be set high by arbitrarily determining in what order the plurality of industries will be easily soiled. For example, assuming that the Chinese restaurant, the soba restaurant, and the food service center become more easily soiled, the business value may be set higher in the order of the Chinese restaurant, the fish restaurant, and the food service center. Also, the type of industry is not limited to Chinese restaurants, lunch centers, and soba shops. Japanese restaurant, Italian restaurant, French restaurant, Indian restaurant etc. may be included. Then, if the heat source usage amount is the same, the estimation unit 33 may predetermine in what order the degree of contamination is large for a plurality of business types to be considered. In other words, when the heat source usage amount is the same, the estimation unit 33 may estimate that the contamination degree is large in the order determined in advance for a plurality of industries.

  In addition, although the exchange service system 1 according to the first embodiment includes the commercial kitchen equipment 10, it is a component mounted on the commercial kitchen equipment 10 and has only replaceable parts, The main body of the kitchen apparatus 10 may not be provided. That is, the exchange service system 1 may be a system configured of replaceable parts such as the Vantage 113 and the range filter 122, the reader 20, the server device 30, and the terminal device 40 (gas range 11 The fixed object such as the top plate 111 of the hood 121 or the hood 121 of the range hood 12 may not be a component of the replacement service system 1).

Further, the terminal device 40 may not be a desktop type device provided with an HDD (Hard Disk Drive), but may be a portable terminal device possessed by a worker of the exchange service provider.
In addition, the server device 30 may transmit the e-mail informing the user that the parts are to be replaced, the timing of the replacement, etc., instead of the terminal device 40.
Further, the means for notifying the user of the replacement of parts and the timing of replacement may be a telephone or a postcard instead of an e-mail. Telephones and postcards can be illustrated by employees of the exchange service provider.

Second Embodiment
FIG. 8 is a view showing a schematic configuration of the cleaning service system 2 according to the second embodiment.
The cleaning service system 2 according to the second embodiment estimates the degree of contamination of the commercial kitchen equipment 10, and also refers to the time when the commercial kitchen equipment 10 should be cleaned from the estimated degree of contamination (hereinafter referred to as "cleaning time"). In some cases, it is a system to grasp. The cleaning service system 2 is an effective system for a business operator who performs cleaning service for the commercial kitchen equipment 10 (hereinafter, may be referred to as “cleaning service provider”) to provide cleaning service.

  The cleaning service system 2 according to the second embodiment differs from the exchange service system 1 according to the first embodiment in the reader 220, the server device 230, and the terminal device 240. Hereinafter, points different from the exchange service system 1 according to the first embodiment will be described. In the exchange service system 1 according to the first embodiment and the cleaning service system 2 according to the second embodiment, the same components are denoted by the same reference numerals, and the detailed description thereof is omitted.

The cleaning service system 2 according to the second embodiment includes a plurality of commercial kitchen appliances 10 and a reader 220 for reading code information attached to the plurality of commercial kitchen appliances 10. In addition, the cleaning service system 2 receives information from the server device 230 and information from the server device 230 and outputs information to the server device 230. A terminal device 240 is provided. Note that the number of commercial kitchen appliances 10 may not be plural.
The reader 220, the server device 230, and the terminal device 240 are connected to a communication line 50 communicably connecting the devices, and can communicate with each other via the communication line 50. Connected to the communication line 50 is a smart meter 55 capable of collecting the amount of heat source used in the commercial kitchen equipment 10.

  The cleaning service provider uses the cleaning service system 2 to estimate the degree of contamination of the user's commercial kitchen equipment 10 and grasps the cleaning time of the commercial kitchen equipment 10 from the estimated degree of contamination. Then, the cleaning service agent cleans the commercial kitchen equipment 10 when the cleaning time is reached. In the commercial kitchen apparatus 10, the top plate 111 of the gas range 11, the inner side of the hood 121 of the range hood 12, etc., which are particularly polluted areas, are the areas to be cleaned of the target area where the cleaning service provider performs the cleaning service.

The reader 220 includes a reading unit 221 that reads code information in which identification information of a region to be cleaned is embedded, and a user interface 222 configured by a touch panel or the like (in the following, the user interface 222 Called). The code information may be, for example, printed on a seal, sticker or label affixed within the site to be cleaned or near the site to be cleaned (e.g. within 10 cm around the site to be cleaned) it can.
The reader 220 has a function of transmitting, to the server device 230, the code information read by the reading unit 221 and the information input through the UI 222.
The cleaning service provider can input, via the UI 222, whether the site to be cleaned is in the "in use" state or in the "cleaning" state.

  The reader 220 is not limited to equipment dedicated to the cleaning service system 2 as long as it has a function of reading code information and a function capable of inputting the state of a region to be cleaned. For example, it may be a smartphone, a mobile phone, or a tablet terminal. Moreover, the reader 220 may not be an apparatus having a reading unit 221 that reads code information, and may be an apparatus that recognizes identification information of a region to be cleaned by manual input by a user (for example, a worker). In addition, the function to read the above-mentioned function and the function to input the state may be realized by a Web server, and the above-mentioned function may be used by accessing the Web server from a smartphone, a mobile phone or a tablet terminal.

FIG. 9 is a block diagram showing functional configurations of the server device 230 and the terminal device 240. As shown in FIG.
The server device 230 and the terminal device 240 each include a CPU, a main memory, an HDD (Hard Disk Drive), a communication I / F, a display mechanism, and an input device.
The server device 230 includes a receiving unit 231 that receives identification information and the like of the commercial kitchen equipment 10 from the reader 220, and a storage unit 232 that stores information related to the commercial kitchen equipment 10 such as identification information and status. . In addition, the server device 230 estimates the soiling degree of the commercial kitchen equipment 10, and the grasping part 234 grasps the cleaning time of the commercial kitchen equipment 10 based on the soiling degree estimated by the estimating unit 233. , And a transmitter 235 for transmitting to the terminal device 240 that the commercial kitchen appliance 10 should be cleaned.

The receiving unit 231 receives the identification information and the state of the commercial kitchen appliance 10 from the reader 220 via the communication line 50. Also, the receiving unit 231 receives the amount of heat source used in the commercial kitchen appliance 10 via the communication line 50.
The receiving unit 231 updates the information stored in the storage unit 232 when the heat source amount is received.

FIG. 10 is a diagram showing an example of information regarding the commercial kitchen appliance 10 stored in the storage unit 232. As shown in FIG. The storage unit 232 is, for example, a storage area provided in the HDD.
The storage unit 232 associates the name of the site to be cleaned (the site to be cleaned), the name of the device where the site to be cleaned exists, the state of the site to be cleaned, and the user's information with the identification information of the site to be cleaned. Remember. The information of the user exemplifies that the name of the facility owned by the user (×× Sobaya, ○ Chinese restaurant etc.), address, telephone number and e-mail address, type of industry (Sobaya, Chinese food etc.) etc. be able to.
In addition, the storage unit 232 is configured to use the heat source usage amount, the weight of the heat source usage amount, the industry value, the industry weight, the category, the category value, the category weight, the evaluation value E, and the contamination degree It associates with the identification information of the part and stores.

As shown in the table of FIG. 10, the site to be cleaned whose identification information is "23456781" is that the site to be cleaned is "top", the device name is "gas range", and the state of the site to be cleaned is "in use". It is stored that there is. Further, information of the user is also stored in association with the identification information "23456781".
In addition, as shown in the table in FIG. 10, the device whose identification information is "34567812" is that the region to be cleaned is "hood", the device name is "range hood", and the condition of the region to be cleaned is "in use". It is memorized. In addition, user information is also stored in association with the identification information "34567812".

  The estimation unit 233 estimates the degree of soiling according to the evaluation value E calculated using the above-described equation (1). That is, the estimation unit 233 comprehensively considers the information on the heat source used in the commercial kitchen equipment 10, the information on the facility where the commercial kitchen equipment 10 is installed, and the information on the site to be cleaned. Estimate the degree of contamination of the site to be cleaned. More specifically, the estimation unit 33 estimates the degree of contamination using the heat source usage amount, the type of industry, and the manufacturer name and model number (type) of the site to be cleaned as an evaluation criterion.

  As described above, since the estimation unit 233 estimates the contamination degree in consideration of the heat source usage amount, the estimation unit 233 acquires the heat source amount used in the commercial kitchen equipment 10 received by the reception unit 231. And estimate the degree of contamination of the site to be cleaned using the acquired heat source amount. For example, when the site to be cleaned is the top plate 111 of the gas range 11, the amount of heat source used in the gas range 11 having the top plate 111 is the amount of heat source used in the top plate 111 which is the site to be cleaned . Also, for example, when the site to be cleaned is the hood 121 of the range hood 12, an apparatus for performing cooking that generates oil smoke, steam, odor, etc. discharged by the range hood 12 having the hood 121 (in the present embodiment) The amount of heat sources used in the gas range 11) is the amount of heat sources used in the hood 121 which is the site to be cleaned.

Further, the estimation unit 233 makes the degree of easiness of soiling different according to the maker name and model number (type) of the site to be cleaned. For example, when the site to be cleaned is the top plate 111, the presence or absence of the coating and the quality of the coating differ depending on the type, so that the ease of contamination differs even if the amount of gas used and the type of business are the same. Therefore, in order to estimate the degree of contamination of the site to be cleaned, for example, the ease of contamination of the low grade site to be cleaned of company A is twice that of the high grade site to be cleaned of company A I assume. In addition, the easiness of soiling of the high grade cleaning site of company B is twice the easiness of the soiling of high grade cleaning site of company A, and the ease of soiling of the low grade cleaning site of company B is B. We say that it is twice as easily as the dirtiness of our high grade cleaned area.
In addition, it is the same as that of 1st Embodiment that the estimation part 233 changes the degree of easiness of contamination according to a business type.

The estimation unit 233 estimates that the contamination level is 0, for example, when the evaluation value E calculated by Expression (1) is less than the first predetermined value.
In addition, the estimation unit 233 estimates that the contamination level is 1 when the evaluation value E calculated by Equation (1) is, for example, the first predetermined value or more and less than the second predetermined value. .
In addition, the estimation unit 233 estimates that the contamination level is 2 when the evaluation value E calculated by Equation (1) is, for example, the second predetermined value or more and less than the third predetermined value. .
In addition, the estimation unit 233 estimates that the contamination level is 3 when the evaluation value E calculated by Equation (1) is, for example, the third predetermined value or more and less than the fourth predetermined value. .
In addition, the estimation unit 233 estimates that the contamination level is 4 when the evaluation value E calculated by Equation (1) is, for example, the fourth predetermined value or more and less than the fifth predetermined value. .
Further, the estimation unit 233 estimates that the contamination level is 5 when the evaluation value E calculated by equation (1) is, for example, the fifth predetermined value or more.

The estimation unit 233 updates the information stored in the storage unit 232 when the contamination degree is estimated.
More specifically, as shown in FIG. 10, the storage unit 232, as shown in FIG. 10, uses the heat source usage amount, the heat source usage amount weight, the type of industry value, the type of industry weight, the type value, the type weight, and the evaluation value E, the contamination degree is stored in association with the identification information of the portion to be cleaned.
For example, in the case where the top plate 111 of the identification information "23456781" installed in a soba restaurant is a high grade of company A and the heat source usage amount is 123, according to equation (1),
Evaluation value E = 123/500 × 0.297 + 0.2 × 0.540 + 0.1 × 0.163 = 0.073 + 0.108 + 0.0163 = 0.197
Therefore, the dirt level is 0.

Further, when the food 121 of the identification information “34567812” installed in the Chinese restaurant is the low grade of the company B and the heat source usage amount is 1050, according to the formula (1),
Evaluation value E = 1050/500 × 0.297 + 0.6 × 0.540 + 0.4 × 0.163 = 0.624 + 0.324 + 0.065 = 1.013
Therefore, the dirt level is 5.
As described later, the estimation unit 233 periodically estimates the degree of contamination of each cleaned region, and stores the estimated degree of contamination in the storage unit 232.

The grasping unit 234 grasps the cleaning time of the site to be cleaned from the degree of contamination estimated by the estimation unit 233.
More specifically, when the estimating unit 233 estimates that the contamination level is 5, the grasping unit 234 grasps that the cleaning time that is the time to be cleaned has been reached.

  The transmitting unit 235 transmits, to the terminal device 240, a list of areas to be cleaned that have reached the cleaning time, and information on the areas to be cleaned that have reached the cleaning time. Examples of the information related to the area to be cleaned include the name of the apparatus having the area to be cleaned (apparatus name) and the information on the user.

  The terminal device 240 includes a receiving unit 241 that receives information from the server device 230 and the like, a display unit 242 that displays the information received by the receiving unit 241 on a display, and a transmitting unit 243 that transmits e-mail to a user, for example. ing.

The receiving unit 241 receives, from the server device 230, a list of areas to be cleaned that have reached the cleaning time, and information on the areas to be cleaned.
The display unit 242 displays, on the display, the list of the parts to be cleaned that have arrived at the cleaning time and the information on the parts to be cleaned that have reached the cleaning time, which the receiving unit 241 has received. The cleaning service provider recognizes that there is a region to be cleaned by displaying a list of the regions to be cleaned that have reached the cleaning time on the display. Further, the cleaning service provider grasps the information etc. of the user who uses the site to be cleaned by displaying the information on the site to be cleaned on the display.
The transmitting unit 243 transmits, to the user of the site to be cleaned that has reached the cleaning time, an e-mail in which the purport to clean the site to be cleaned and the time of cleaning are described.

FIG. 11 is a flowchart showing the to-be-cleaned part list transmission process performed by the server device 230 according to the second embodiment. The server device 230 repeatedly executes the cleaning target region list transmission process every predetermined time (for example, one second) set in advance.
The server device 230 acquires the amount of heat source used in the commercial kitchen appliance 10 (S1101). This is processing in which the receiving unit 231 receives the amount of heat source used in the commercial kitchen appliance 10 via the communication line 50.

  Thereafter, the server device 230 updates the usage amount of the heat source at the site to be cleaned (the heat source amount used in the commercial kitchen appliance 10 having the site to be cleaned) (S1102). This is processing in which the receiving unit 231 updates the heat source usage amount at the cleaning target portion stored in the storage unit 232. For example, when the site to be cleaned is the top plate 111 of the gas range 11, the heat source amount used in the gas range 11 having the top plate 111 is the heat source usage amount in the top plate 111. Also, for example, when the site to be cleaned is the hood 121 of the range hood 12, an apparatus for performing cooking that generates oil smoke, steam, odor, etc. discharged by the range hood 12 having the hood 121 (in the present embodiment) The amount of heat sources used in the gas range 11) is the amount of heat sources used in the hood 121 which is the site to be cleaned.

Thereafter, the server device 230 estimates the degree of contamination of the region to be cleaned (S1103). This is processing in which the estimation unit 233 estimates the degree of contamination according to the evaluation value E calculated using Equation (1).
Thereafter, the server device 230 updates the degree of contamination of the site to be cleaned (S1104). This is a process in which the estimation unit 233 updates the degree of contamination on the cleaned region stored in the storage unit 232.
After that, the server device 230 determines whether there is a part that has reached the cleaning time (S1105). This is a process in which the grasping unit 234 determines whether or not there is a site to be cleaned whose dirt level is the dirt level 5, and determines that the site to be cleaned whose dirt level is 5 has reached the cleaning time. .

When there is a site to be cleaned that has reached the cleaning time (Yes in S1105), the server device 230 relates to the list of the site to be cleaned that has reached the cleaning time and the site to be cleaned that has reached the cleaning time. The information is transmitted to the terminal device 240 (S1106). This is processing for transmitting to the terminal device 240 the list of parts to be cleaned that the transmission unit 235 has determined that the cleaning time has arrived in S1105, and information on the parts to be cleaned.
On the other hand, when there is no site to be cleaned that has reached the cleaning time (No in S1105), the server device 230 ends the present process.

FIG. 12 is a sequence diagram showing an operation example in the cleaning service system 2 according to the second embodiment. The sequence diagram shown in FIG. 12 shows the case where the top plate 111 of the gas range 11 that has reached the cleaning time is cleaned.
If the server apparatus 230 recognizes that there is a site to be cleaned that has reached the cleaning time, the server apparatus 230 transmits, to the terminal apparatus 240, a list or the like of the site to be cleaned that has reached the cleaning time (S1201). In the sequence diagram, the top plate 111 of the gas range 11 is included in the list.

The terminal device 240 receives the list etc. of the to-be-cleaned part which has reached cleaning time (S1202), and displays it on a display (S1203). In this sequence diagram, it is displayed that the top plate 111 of the gas range 11 has reached the cleaning time.
The worker of the cleaning service trader who sees the indication on the display and knows that there is a site to be cleaned that has reached the cleaning time goes to the facility of the user who has the site to be cleaned, and reads the reader 220. The code information of the site to be cleaned is read using (S1204). In addition, the worker inputs that the state of the site to be cleaned is "in the state of cleaning" via the UI 222 of the reader 220, and identification information of the site to be cleaned and "cleaning" are included in the read code information. The information indicating that the state is "medium" is transmitted to the server device 230 (S1205).

The server device 230 receives the identification information of the region to be cleaned and the information that the cleaning is in progress (S1206).
The server device 230 updates the received information of the region to be cleaned (S1207). That is, the server device 230 stores the state in which the top plate 111 of the gas range 11 which is the cleaning target part is "cleaning" in association with the identification information. Currently, the table-top 111 memorizes that it is in the “in use” state, so it changes from “in use” to “under cleaning”. In addition, the server device 230 sets the amount of heat sources in the top plate 111 to zero, and sets the degree of contamination to the contamination level 0.

Thereafter, the worker of the cleaning service agent cleans the site to be cleaned (S1208).
Thereafter, when the cleaning of the site to be cleaned is completed, the worker of the cleaning service provider reads the code information of the site to be cleaned using the reader 220 (S1209). In addition, the worker inputs that the state of the site to be cleaned is "in use" via the UI 222 of the reader 220, and identification information of the site to be cleaned included in the read code information and "use" The information indicating that the state is "medium" is transmitted to the server device 230 (S1210).

The server device 230 receives the identification information of the region to be cleaned and the information indicating the “in use” state (S1211).
The server device 230 updates the received information of the region to be cleaned (S1212). That is, the server device 230 stores the state that the top plate 111 of the gas range 11 is “in use” in association with the identification information. Since the top plate 111 currently stores the state of "under cleaning", it changes from "under cleaning" to "in use".

  As described above, the cleaning service system 2 according to the second embodiment includes the commercial kitchen equipment 10, and the server apparatus 230 as an example of an information processing apparatus that performs information processing accompanying the service to the equipment. It is a cleaning service system. Then, the server device 230 uses the information on the heat source used in the commercial kitchen equipment 10, the information on the facility where the commercial kitchen equipment 10 is installed, and the information on the commercial kitchen equipment 10 (cleaned part) An estimation unit 233 is provided to estimate the degree of contamination of the commercial kitchen appliance 10 (a site to be cleaned). In addition, the server device 30 includes a grasping unit 234 as an example of a grasping unit that grasps the cleaning time of the region to be cleaned from the degree of contamination estimated by the estimation unit 233.

  According to the cleaning service system 2 according to the second embodiment, the server device 230 estimates the degree of soiling and grasps the cleaning time of the area to be cleaned, so that the soiled area is cleaned before a sanitary problem occurs. be able to. Therefore, the user can keep the commercial kitchen equipment 10 clean and improve the working efficiency. In addition, by using the cleaning service system 2, the cleaning service provider estimates the degree of contamination, and if there is a part that has reached the cleaning time, the user goes to the place of the cleaning and cleans the user There is no need to clean up Also, the user does not have to request a cleaning service provider for cleaning. Therefore, it is a user who can not afford time and time, and can keep the commercial kitchen equipment 10 clean. In other words, according to the cleaning service system 2 according to the second embodiment, it is possible to provide a service that helps a user who can not afford the human and time to keep the commercial kitchen equipment clean. Moreover, according to the cleaning service system 2 which concerns on 2nd Embodiment, the server apparatus 230 has the information of the heat source used by the kitchen apparatus 10 for business, and the information and the operation of the facility where the kitchen apparatus 10 for business is installed. Since the degree of contamination is estimated using the information of the kitchen device 10 (the site to be cleaned), the degree of contamination of the commercial kitchen device 10 (the site to be cleaned) can be estimated with high accuracy.

  Further, in the cleaning service system 2 according to the second embodiment, the estimation unit 233 of the server device 230 weights the information on the heat source, the information on the facility, and the information on the commercial kitchen equipment 10 (the site to be cleaned). The degree of contamination is estimated according to the evaluation value E calculated using the equation (1) prepared in advance. The information on the heat source, the information on the facility, and the information on the commercial kitchen equipment 10 (the site to be cleaned) have different degrees of contribution to soiling, so they are not weighted by weighting using weights according to the degree of contribution The degree of contamination can be estimated with higher accuracy than in the case.

  In addition, the estimation unit 233 of the server device 230 estimates that the contamination degree is larger as the usage amount is larger, considering the usage amount of the heat source used in the commercial kitchen appliance 10 as the information of the heat source. The amount of cooking increases and the time increases as the amount of heat source used increases, so the degree of soiling of the site to be cleaned increases as the amount of heat source used increases. Therefore, the estimation unit 233 can estimate the degree of contamination of the region to be cleaned with high accuracy by estimating the degree of contamination of the region to be cleaned based on the information on the heat source.

  Moreover, the estimation unit 233 of the server device 230 considers the type of business as facility information, and if the usage amount is the same, among the types of business, the degree of dirt is large in the order of the Chinese restaurant, the food service center, and the soba restaurant. Estimate. It is thought that the area to be cleaned of Chinese restaurants with many oil dishes is more likely to be soiled than the area to be cleaned of the food center and the soba, and the area to be cleaned of the food center is more likely to be dirty than the area to be cleaned of the soba It is from. Then, by estimating the degree of contamination to differ according to the type of business, it is possible to estimate the degree of contamination of the region to be cleaned with high accuracy.

  In the cleaning service system 2 according to the second embodiment, the estimation unit 233 is information on the heat source used in the commercial kitchen equipment 10, information on the facility where the commercial kitchen equipment 10 is installed, and work Although the dirt degree of parts is estimated using three pieces of information (three evaluation criteria) of the information of the kitchen apparatus 10 (a site to be cleaned), the present invention is not particularly limited thereto. For example, the estimation unit 233 uses the information of the heat source, the information of the facility, and the two information of the information of the commercial kitchen equipment 10 (the site to be cleaned) to use the contamination degree of the commercial kitchen equipment 10 (the site to be cleaned) It may be estimated. By estimating the degree of contamination of the commercial kitchen equipment 10 (the site to be cleaned) using two pieces of information, the degree of contamination can be estimated with higher accuracy than in the case of estimation using one piece of information. In addition, in the case of using two pieces of information, it is preferable to set the weight of the two pieces of information in accordance with which of the two pieces is to be emphasized. For example, in the case of estimation using the heat source usage amount and the type of industry, setting the weight of the heat source usage amount to 0.35 and setting the type of industry weight to 0.65 can be illustrated.

In addition to the information on the heat source, the information on the facility, and the information on the commercial kitchen equipment 10 (the site to be cleaned), the estimation unit 233 may also estimate the contamination degree of the part using other information. As other information, it is exemplified that it is the total usage time of the commercial kitchen equipment 10 (the site to be cleaned) and the elapsed time since the commercial kitchen equipment 10 (the site to be cleaned) is first used. can do.
Further, the above-mentioned industry value and product value can be set arbitrarily. Further, “500” used in the equation (1) and the first to fifth predetermined values can also be arbitrarily set.

  In addition, the cleaning service system 2 according to the second embodiment includes the transmission unit 235 as an example of a notification unit that notifies that the cleaning should be performed when the cleaning time reached by the recognition unit 234 has come. According to the cleaning service system 2, the cleaning service provider can know with high accuracy the presence of the site to be cleaned that has reached the cleaning time. Therefore, the cleaning service provider can accurately clean the site to be cleaned.

  In the embodiment described above, the grasping unit 234 grasps the part estimated to be the dirt level 5 by the estimation unit 233 as the part to be cleaned reaching the cleaning time, but the present invention is not particularly limited thereto. For example, the grasping unit 234 grasps the rising speed of the degree of contamination estimated by the estimation unit 233 (for example, grasps the time required for the contamination level to increase by 1), and the portion to be cleaned of the current contamination level 4 is the contamination level By estimating the time to reach No. 5, the cleaning time of the site to be cleaned (the time to reach the dirt level 5) may be grasped.

  In addition, the cleaning service system 2 according to the second embodiment is a server device 230 that performs information processing associated with cleaning services of a plurality of commercial kitchen appliances 10 and individual appliances that constitute the plurality of commercial kitchen appliances 10. And a cleaning service system including: And the server apparatus 230 is the information of the heat source used by each of the commercial kitchen equipment 10 which comprises a plurality of commercial kitchen equipment 10, the information of the facility where the commercial kitchen equipment 10 is installed, and the business concerned From the estimation unit 233 that estimates the degree of contamination of the commercial kitchen equipment 10 (part to be cleaned) using information on the kitchen equipment 10 (part to be cleaned), and the degree of contamination estimated by the estimation unit 233, It is good to provide the grasping part 234 which grasps.

The above-described first predetermined value to fifth predetermined value used to estimate the degree of contamination of the plurality of commercial kitchen appliances 10 may be the same, or may be different for each commercial kitchen appliance 10. If they are the same, the server device 230 is selected if the amount of heat source used by one of the devices constituting the plurality of kitchen appliances 10 for business use is larger than the amount of heat source used by another device. Make cleaning of the equipment earlier than cleaning of the other equipment.
Further, the first predetermined value to the fifth predetermined value may be determined according to the type of the commercial kitchen appliance 10.

  If the user has one commercial kitchen appliance 10 at one facility and one commercial kitchen appliance 10 has one gas range 11, the gas meter provided at the user's facility is The collected gas usage amount is considered to be the gas usage amount used in the gas range 11. Therefore, it is possible to estimate with high accuracy the degree of contamination of the top plate 111 or the hood 121, which is the cleaning target site of the commercial kitchen appliance 10, based on the amount of gas used by the gas meter.

  If the user uses the commercial kitchen equipment 10 having equipment that uses gas as a heat source, such as boiled noodles and fryers, in addition to the gas range 11, in one facility, the user's The amount of used gas collected by the gas meter provided in is the total amount used in the gas range 11, the boiled noodles and the fryer. Therefore, the gas usage amount used in the gas range 11 is a part of the gas usage amount received by the receiving unit 231 of the server device 230. Therefore, the amount of used gas in the gas range 11 is considered to be smaller than the amount of used gas received by the receiving unit 231 of the server device 230. Therefore, the amount of used gas received by the receiving unit 231 of the server device 230 is The degree of dirt on the top plate 111 and the hood 121 is considered to be small. In view of the above matters, the first predetermined value to the fifth predetermined value used to estimate the degree of contamination of the top plate 111 and the hood 121 in the commercial kitchen equipment 10 having equipment that uses gas as a heat source other than the gas range 11 In addition to the gas range 11, the first predetermined value to the fifth predetermined value used to estimate the degree of contamination of the top plate 111 and the hood 121 in the commercial kitchen apparatus 10 having no device that uses gas as a heat source Good. In such a case, the first predetermined value to the first predetermined value in consideration of the ratio of the gas usage amount in the gas range 11 among the gas usage amounts in the commercial kitchen equipment 10 having equipment that uses gas as a heat source other than the gas range 11 5 It is good to set a predetermined value. Alternatively, the weight of the heat source usage amount used to estimate the degree of contamination of the site to be cleaned in the commercial kitchen equipment 10 having equipment that uses gas as a heat source in addition to the gas range 11 The weight may be smaller than the weight used to estimate the degree of contamination of the site to be cleaned in the commercial kitchen appliance 10 having no appliance. In such a case, the weight of the heat source usage amount is determined in consideration of the proportion of the gas usage amount in the gas range 11 among the gas usage amounts in the commercial kitchen equipment 10 having equipment that uses gas as a heat source other than the gas range 11 It is good to set it.

  In the case where the user uses the commercial kitchen equipment 10 having equipment that uses gas as a heat source other than the gas range 11 as a heat source in one facility, the smart meter 55 heats the gas as a heat source. It is good that the gas usage amount for each device to be collected can be collected. Thus, even when using the commercial kitchen equipment 10 having equipment that uses gas as a heat source in addition to the gas range 11 in one facility, it is possible to accurately grasp the amount of gas used in the gas range 11 with high accuracy. Can.

  In addition, the first to fifth predetermined values used by the estimation unit 233 to estimate the degree of contamination of the region to be cleaned may be set for each region to be cleaned. For example, even if the cleaning site in the same commercial kitchen apparatus 10, the first predetermined value to the fifth predetermined value for the top plate 111 and the first predetermined value to the fifth predetermined value for the hood 121 are made different. Also good.

Moreover, although the estimation part 233 calculates the evaluation value E using the heat-source amount used in the kitchen appliance 10 for business, it is not specifically limited to this aspect.
The estimation unit 233 may calculate the evaluation value E using the time (use time) in which the commercial kitchen appliance 10 was used instead of the heat source usage amount. In such a case, as described above, for example, the weight of use time, the weight of type of business, and the weight of product are determined, and the following equation (2) for calculating the evaluation value E is determined, and the evaluation value E is calculated. Good.
Evaluation value E = (time in use) / (coefficient H (coefficient regarding use time)) × (weight in use time) + type value × (weight in type) × type value × (weight in type) (2)
In addition, the time when the commercial kitchen apparatus 10 was used can illustrate acquiring from a user, for example. For example, it is preferable that the reception unit 231 receives an e-mail in which the usage time periodically sent from the user is entered, and stores the usage time in the storage unit 232. For example, the email sent by the user can be an answer to a questionnaire about usage time. In addition, an employee of the exchange service provider may periodically hear the use time from the user by telephone and store it in the storage unit 232.

In addition, the estimation unit 233 may calculate the evaluation value E using the number of times the heat source amount used (consumed) in unit time exceeds the rated value (for example, rated gas consumption). In such a case, as described above, for example, the weight of the number of times exceeding the rated value, the weight of the type of business, and the weight of the product are determined, and the following equation (3) for calculating the evaluation value E is determined and evaluated. It is good to calculate the value E.
Evaluation value E = (number of times exceeding the rated value) / (coefficient N (coefficient concerning the number of times) x (weight of the number of times exceeding the rated value) + industry value × (weight of industry) + product value × (weight of product type) ... (3)

Further, the estimation unit 233 may calculate the evaluation value E using an image of a component captured by the user with, for example, a smartphone and the image received by the reception unit 231. In such a case, as described above, for example, while determining the weight of the stain and the weight of the type indicated by the image of the taken part, the following equation (4) for calculating the evaluation value E is determined and the evaluation value It is good to calculate E.
Evaluation value E = (area of the dirt shown by the image of the taken part) / (area of the shot part (= area of the dirt + area of the part without dirt)) × (weight of the dirt) + product value × ( Variety weight) ... (4)

  Moreover, even if the heat source usage amount is the same, the estimation unit 233 makes the parts of the Chinese restaurant dirty more easily than the parts of the food service center or the soba shop, and the parts of the food service center are the parts of the soba restaurant Although the industry value is set higher in the order of the Chinese restaurant, the lunch center, and the soba restaurant as being easier to be soiled, the invention is not particularly limited thereto. The industry value may be set high by arbitrarily determining in what order the plurality of industries will be easily soiled. For example, assuming that the Chinese restaurant, the soba restaurant, and the food service center become more easily soiled, the business value may be set higher in the order of the Chinese restaurant, the fish restaurant, and the food service center. Also, the type of industry is not limited to Chinese restaurants, lunch centers, and soba shops. Japanese restaurant, Italian restaurant, French restaurant, Indian restaurant etc. may be included. Then, if the heat source usage amount is the same, the estimation unit 33 may predetermine in what order the degree of contamination is large for a plurality of business types to be considered. In other words, when the heat source usage amount is the same, the estimation unit 33 may estimate that the contamination degree is large in the order determined in advance for a plurality of industries.

Moreover, although the cleaning service system 2 which concerns on 2nd Embodiment is equipped with the kitchen apparatus 10 for business, it is not necessary to have the kitchen apparatus 10 for business. That is, the cleaning service system 2 may be a system including the reader 220, the server device 230, and the terminal device 240 (the commercial kitchen equipment 10 is not a component of the cleaning service system 2). Also good).
Further, the terminal device 240 may not be a desktop type device provided with a hard disk drive (HDD), but may be a portable terminal device possessed by an operator of a cleaning service provider.
In addition, the server device 230 may transmit, to the user, an e-mail describing the purport of cleaning and the timing of cleaning.
Further, the means for notifying the user of the purport of cleaning and the timing of cleaning may be a telephone or a postcard instead of an e-mail. Telephones and postcards can be illustrated by employees of a cleaning service provider.

1 ... exchange service system, 2 ... cleaning service system, 10 ... commercial kitchen equipment, 20, 220 ... reader, 30, 230 ... server device, 33, 233 ... estimation unit, 34, 234 ... grasping unit, 35, 235 ... Transmission unit, 40, 240 ... Terminal device, 50 ... Communication line

Claims (8)

A service service system for replacing parts of a device including a kitchen device and an information processing device that performs information processing associated with a service to the device,
The information processing apparatus is
Estimating means for estimating the degree of contamination of the part using at least two of information of a heat source used by the device, information of a facility where the device is installed, and information of the part;
Grasping means for grasping the replacement time of the part from the degree of contamination estimated by the estimation means;
An exchange service system characterized by comprising: The estimation means estimates the degree of contamination according to a value calculated using a formula prepared by weighting information on the heat source, information on the facility, and information on the parts. The exchange service system described in. The exchange service system according to claim 1 or 2, wherein the estimation means takes into consideration the usage amount of the heat source used in the device as the information of the heat source, and estimates that the contamination degree is larger as the usage amount is larger. . The said estimation means considers the type of business as the information on the facility, and when the amount of use is the same, estimates the degree of contamination to be greater in the order predetermined for a plurality of types of the type of business. Exchange service system. A cleaning service system for a device including a kitchen device and an information processing device that performs information processing associated with service to the device,
The information processing apparatus is
Estimation means for estimating the degree of contamination of the device using at least two of information of a heat source used by the device, information of a facility where the device is installed, and information of the device;
Grasping means for grasping the cleaning time of the device from the degree of contamination estimated by the estimation means;
Cleaning service system characterized by having. The estimation means is characterized by weighting the information on the heat source, the information on the facility, and the information on the equipment, and estimating the degree of contamination according to a value calculated using an equation created in advance. The cleaning service system described in. The cleaning service system according to claim 5 or 6, wherein the estimation means takes into consideration the usage amount of the heat source used in the device as the information of the heat source, and estimates that the degree of contamination is larger as the usage amount is larger. . The said estimation means considers the type of business as information on the said facility, and when the said usage amount is the same, it presumes that a dirtiness degree is large in order predetermined about a plurality of said types of business. Cleaning service system.

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