JP2019105951A - Guidance system - Google Patents

Abstract

To provide a technique for guiding an attendee for a visit to a visitor's floor without human intervention.SOLUTION: A guidance system includes: an attendee determination unit for determining whether or not input information of an attendee at a building conforms to information of a worker who works at the building; An attendance control unit for changing an attendance status of the attendee in the attendance status of each worker in the building to attendance when a result of the attendee determination unit is true; a dialogue control unit for performing a dialogue in which a physical or virtual robot asks the attendee one or more questions and receives from the attendee one or more answers including an attendee's name; a visitor identification unit for identifying the visitor of the attendee based on contents of the dialogue; and an attendance determination unit for determining whether or not the attendance status of the identified visitor is attendance; and a guidance unit for the robot to guide the attendee to an elevator capable of transporting the attendee to a visitor destination floor if an attendance determination result is true.SELECTED DRAWING: Figure 2

Description

  The present invention relates generally to a system for guiding visitors to a building.

  Recent advances in robot control technology have made it possible to replace work conventionally performed manually by robots. For example, according to Patent Document 1, after an autonomously traveling physical robot makes a landing call for an elevator, it gets into a car and operates a destination floor button to reach an attendant (elevator user) to a destination Induce.

JP 2008-162758 A

  There are times when you enter a building with an office, such as an office building or complex office building, for a visit. However, there are times when it is not easy for attendees to meet visitors. As an example of such a reason, the visitor does not know which elevator will be used to reach the floor where the visitor is to be met, does not know which floor is the floor where the visitor is to be met, or the name of the visitor It is possible that you forget it. As such a measure, a receptionist who confirms the attendee or the visitor (for example, the attendance status of the attendee) and guides the attendee is deployed from the entrance of the building to the middle of the elevator hall or in the elevator car It is conceivable to deploy a flight attendant. However, it is troublesome to manually check the visitors and visitors, guide the elevators to the elevators, and guide the visitors to the destination floor.

  According to the technology of Patent Document 1, it can be expected to substitute a manual for guiding a store in a commercial facility. However, the technology of Patent Document 1 can not be diverted to the guidance of the visitors of the building in which the office is located. Patent Document 1 does not disclose or suggest a technique for identifying an attendee or a visitor.

  In order to solve the above-mentioned problems, the guidance system according to the present invention determines whether or not an attendee recognized based on input information of an entrance of a building is a worker who works at the building. Attendant judging unit that performs the task, and the attendance control unit that changes the attendance status of the attendee to the attendance of the working status of each worker of the building if the result of the attendance determination is true, and a physical or virtual robot A dialogue control unit that performs a dialogue in which the robot accepts from the attendee one or more questions from the attendee and one or more answers including the attendee name from the attendee, and an attendee of the attendee based on the contents of the dialogue The visitor identification unit to identify, the attendance determination unit that performs the attendance determination that is the determination whether the attendance status of the identified audience is attendance or absence, and if the result of the attendance determination is true, it is the floor of the audience With elevator which can carry visitors to the destination floor And Sakikai to visitors and a guide portion for guiding from the robot.

  According to the present invention, when a visitor is present, it is possible to guide an attendee to the floor of the visitor without any manual operation.

Installation example of virtual robot. The block diagram of a guidance system. The block diagram of a virtual robot. The block diagram of a robot control apparatus. The block diagram of a robot monitoring center. The block diagram of a time and attendance management apparatus. The block diagram of a guidance apparatus. The block diagram of a surveillance camera control device. The figure which shows one modification of a virtual robot. The block diagram of a building outline table. Diagram of office question table. The block diagram of a schedule table. The block diagram of a store area table. Diagram of worker table. The block diagram of an elevator table. 11 is a flowchart of time attendance status update processing. The flowchart of an attendance guidance process.

  In the following description, the "interface unit" may be one or more interfaces. The one or more interfaces may include one or more interface devices to one or more I / O devices and one or more communication interface devices. The one or more communication interface devices may be one or more same type communication interface devices (for example, one or more NICs (Network Interface Card)) or two or more different type communication interface devices (for example, NIC and HBA (Host Bus) Adapter)).

  Further, in the following description, the "memory unit" may be one or more memories. The memory unit is typically a main storage device. The at least one memory may be volatile memory or non-volatile memory. The memory unit is mainly used in processing by the processor unit.

  Also, in the following description, “PDEV unit (Physical Device unit)” may be one or more PDEVs. The PDEV part is typically an auxiliary storage device. “PDEV” means a physical storage device, and is typically a non-volatile storage device, such as a hard disk drive (HDD) or a solid state drive (SSD).

  Further, in the following description, the “storage unit” includes at least the memory unit of the memory unit and the PDEV unit.

  Further, in the following description, the "processor unit" may be one or more processors. The at least one processor is typically a microprocessor such as a central processing unit (CPU), but may be another type of processor such as a graphics processing unit (GPU). The at least one processor may be single core or multi-core. Some processors may be hardware circuits (for example, Field-Programmable Gate Arrays (FPGAs) or Application Specific Integrated Circuits (ASICs)) that perform part or all of processing.

  In the following description, although the function may be described by the expression “kkk unit” (except for the interface unit, storage unit and processor unit), one or more computer programs are executed by the processor unit. May be realized by one or more hardware circuits. When the program is executed by the processor unit to implement the function, the defined process is appropriately performed using the storage unit and / or the interface unit, etc., so that the function is at least a part of the processor unit. May be The processing described as having the function as a subject may be processing performed by a processor unit or an apparatus including the processor unit. The program may be installed from a program source. The program source may be, for example, a program distribution computer or a computer-readable recording medium (eg, non-transitory recording medium). The description of each function is an example, and a plurality of functions may be combined into one function, or one function may be divided into a plurality of functions.

  Further, in the following description, information may be described by an expression such as “xxx table”, but the information may be expressed by any data structure. That is, the "xxx table" can be called "xxx information" to indicate that the information does not depend on the data structure. Further, in the following description, the configuration of each table is an example, and one table may be divided into two or more tables, or all or part of two or more tables may be one table. Good.

  Hereinafter, modes for carrying out the present invention will be described in detail with reference to the drawings.

  FIG. 1 shows an example of installation of a virtual robot.

  The virtual robot 100 is installed in the elevator hall 191 of the building and guides the visitors to the desired floor. The virtual robot 100 is installed in the elevator hall 191 in the present embodiment in order to make effective use of the time during which the visitors are waiting for the elevator in the elevator hall 191. However, the virtual robot 100 may be installed in a place other than the elevator hall 191, for example, in the elevator car as shown in FIG. Also, instead of or in addition to the virtual robot 100, a physical robot may be employed.

  FIG. 2 shows a system configuration of the guidance system 170 according to the present embodiment.

  The building 190 has a plurality of elevators 180 and a plurality of elevator control devices 140 that control the plurality of elevators 180 respectively. The elevator control device 140 controls raising and lowering of the car of the elevator 180 to be controlled.

  The guidance system 170 includes a guidance device 150 for determining a destination floor and guidance elevators 180 for guidance to the visitors, a virtual robot 100 for guiding the destination floors and elevators 180 determined by the guidance device 150 to the visitors, and a virtual The robot control apparatus 110 controls the robot 100, and the robot monitoring center 120 accumulates data acquired by the virtual robot 100 via the robot control apparatus 110 and analyzes the data. In addition, the guidance system 170 includes a surveillance camera control device 160 that performs face recognition based on a face image of an attendee taken by a surveillance camera (not shown) provided in the building 190, and an attendee recognized by the face recognition It is determined whether or not the worker works in the building 190, and the attendance management device 130 updates the attendance status of the attendee based on the result of the determination. The robot control device 110, the guidance device 150, the robot monitoring center 120, the time and attendance management device 130, the monitoring camera control device 160, and the elevator control device 140 can communicate via the communication network 195. Two or more of the robot control device 110, the guidance device 150, the robot monitoring center 120, the time and attendance management device 130, and the monitoring camera control device 160 may be combined into one device, or the robot control device 110, the guidance device 150, a robot At least one of the monitoring center 120, the time and attendance management device 130, and the monitoring camera control device 160 may be divided into a plurality of devices.

  FIG. 3 is a block diagram of the virtual robot 100. As shown in FIG.

  The virtual robot 100 is a computer having a function of interacting with a human or a man-machine interface device for interacting with a human. The virtual robot 100 has an interface unit 103, a storage unit 101, and a CPU 104 connected to them.

  The interface unit 103 communicates with the robot control device 110.

  The input / output device 102 is, for example, a monitor 102e that displays an image as a virtual robot, a human sensor 102c and a camera 102a that recognize humans, and a microphone 102b and a speaker 102d for interacting with humans.

  The storage unit 101 stores one or more programs for realizing the dialogue control unit 101a and the input / output unit 101b by being executed by the CPU 104.

  When a human being is recognized by the human sensor 102c and the camera 102a, the dialogue control unit 101a interacts with the human through the microphone 102b and the speaker 102d under an instruction from the robot control device 110. The input / output unit 101b executes data input / output between an input data processing unit 111a and an output data processing unit 111c, which will be described later, of the robot control apparatus 110.

  The virtual robot 100 acquires an image from the camera 102 a, acquires an audio from the microphone 102 b, and transmits the acquired image and audio to the robot control device 110. The virtual robot 100 speaks from the speaker 102 d in accordance with an instruction from the robot control device 110. In addition, the virtual robot 100 starts the dialogue when detecting a human based on at least one of the human sensor 102c and the camera 102a.

  FIG. 4 is a block diagram of the robot control device 110. As shown in FIG.

  The robot control device 110 includes an interface unit 112, a storage unit 111, and a CPU 113 connected thereto.

  The interface unit 112 communicates with the virtual robot 100, and communicates with an external device via the communication network 195.

  The storage unit 111 stores one or more programs for realizing the input data processing unit 111a, the dialogue processing unit 111b, and the output data processing unit 111c by being executed by the CPU 113.

  The input data processing unit 111 a processes data received from the virtual robot 100. The dialogue processing unit 111 b determines the next utterance content (for example, a question) according to the input data and the question scenario described later. The output data processing unit 111 c transmits the utterance content determined by the dialogue processing unit 111 b to the virtual robot 100. Further, the output data processing unit 111 c transmits the contents of dialogue (one or more questions and one or more answers) to the guiding device 150.

  The robot controller 110 may be integral with the virtual robot 100. That is, the virtual robot 100 may store a question scenario described later, and the dialogue control unit 101a of the virtual robot 100 may conduct a dialogue based on the answer from the attendee and the question scenario. Alternatively, the dialogue control unit 101a of the virtual robot 100 may conduct a dialogue as instructed by the robot control device 110 (for example, utter according to the content of the utterance from the output data processing unit 111c of the robot control device 110) A dialogue may be made to transmit the answer to the utterance to the robot control device 110).

  FIG. 5 is a block diagram of the robot monitoring center 120. As shown in FIG.

  The robot monitoring center 120 includes an interface unit 123, a storage unit 121, and a CPU 124 connected thereto.

  The interface unit 123 communicates with an external device via the communication network 195.

  The storage unit 121 stores one or more programs that are executed by the CPU 124 to implement the dialogue storage unit 121a, the information processing unit 121b, and the destination floor instructing unit 122c.

  The dialogue storage unit 121 a stores the question scenario in the robot control device 110 in advance. The information processing unit 121 b determines the elevator 180 and the destination floor based on the information from the guiding device 150. The destination floor instructing unit 122c instructs the elevator controller 140 of the elevator 180 that has determined the determined destination floor. In response to this instruction, elevator control device 140 causes the car of elevator 180 to be controlled to stop at the indicated destination floor and causes the door of the destination floor and the door of the car to be opened.

  FIG. 6 is a block diagram of the time and attendance management device 130.

  The time and attendance management device 130 has an interface unit 132, a storage unit 131, and a CPU 133 connected thereto.

  The interface unit 132 communicates with an external device via the communication network 195.

  The storage unit 131 stores one or more programs that are executed by the CPU 133 to implement the attendance determination unit 131a, the time and attendance management unit 131b, and the schedule management unit 131c.

  The attendee determination unit 131a performs an attendee determination that is a determination as to whether or not the face information of the entrance of the building conforms to the face information of the worker who works at the building 190. Note that “face information of an entrance to a building” means a face image of the entrance shot by a surveillance camera (not shown) provided in the building 190 or information based thereon (for example, a feature amount of the face image) Information). The face information is received from, for example, the monitoring camera control device 160.

  When the result of the attendance determination is true (that is, when the attendance is a worker who works for the building 190), the attendance management unit 131b changes the attendance status of the attendance to attendance.

  The schedule management unit 131 c manages a schedule for an office in the building 190.

  FIG. 7 is a block diagram of the guiding device 150. As shown in FIG.

  The guiding device 150 includes an interface unit 152, a storage unit 151, and a CPU 153 connected thereto. The guidance device 150 and the time and attendance management device 130 may be integrated.

  The interface unit 152 communicates with an external device via the communication network 195.

  The storage unit 151 stores one or more programs for realizing the visitor identification unit 151a, the attendance determination unit 151b, and the guidance unit 151c by being executed by the CPU 153.

  The visitor identification unit 151 a identifies the visitor of the attendee based on the content of the dialogue from the robot control device 110. Note that “identifying the attendee of the attendee based on the content of correspondence” means, for example, the attribute of the visitor included in the content of correspondence (for example, the answer to the question of the attribute of attendance , Data corresponding to at least a name of a department and a name) is specified from at least a staff table of a work table and a schedule table described later.

  The attendance determination part 151b performs the attendance determination which is a judgment whether the attendance condition of the specified visitor is "going to work". The attendance determination may be, for example, an inquiry to the attendance management device 130 as to whether or not the identified visitor is “working”, and may be an analysis of responses received in response to the inquiry.

  When the result of the attendance determination is true (that is, when the attendance status of the identified visiting person is “going to work”), the guiding unit 151 c is an elevator 180 capable of transporting the attendee to the destination floor, which is the floor of the visiting person. And the destination floor from the virtual robot 100 through the robot control device 110. That is, the virtual robot 100 speaks to guide the elevator 180 and the destination floor to the attendee. This allows the visitor to know the elevator 180 to be used to meet the visitor and the floor to be got off.

  In addition, it can be specified from the below-mentioned employee table that "the attendance state of the specified visitor is" working ". “Destination floor” is, for example, the floor where the visitor is working (the floor identified from the employee table described below), and the floor on which the meeting room identified for the meeting identified from the schedule table described below is provided ( The floor specified by the visitor to the floor identified from the schedule table described below, or the below-mentioned inquiry to the visitor (inquiry asking for an answer as to whether the admission is permitted to go to the destination floor) It is good. The “elevators capable of carrying the visitors to the destination floor” may be elevators specified from an elevator table to be described later, or for an inquiry to each elevator control device 140 (an inquiry as to whether or not the destination floor can stop) It may be an elevator identified based on the answer.

  FIG. 8 is a block diagram of the monitoring camera control device 160. As shown in FIG.

  The monitoring camera control device 160 includes an interface unit 162, a storage unit 161, and a CPU 163 connected to them.

  The interface unit 162 communicates with an external device via the communication network 195.

  The storage unit 161 stores one or more programs that are implemented by the CPU 163 to implement the face recognition unit 161a and the face information storage unit 161b.

  The face recognition unit 161a performs face recognition from the face image of the visitor input from the camera 102a. The face information storage unit 161 b stores in advance the face information of each worker of the building 190 or the face information of each attendee whose result of the attendance determination by the time and attendance management device 130 is false. When face information of each worker of the building 190 is stored in advance, the surveillance camera control device 160 may have the attendance determination unit 131a instead of the time and attendance management device 130.

  FIG. 10 is a block diagram of a building outline table.

  The building outline table F1 is a part of the question scenario. The question scenario is stored, for example, in the robot control device 110. The query scenario may be distributed to two or more devices in the guidance system 170. The question scenario is composed of a plurality of detailed question scenarios and an outline question used to determine which of the plurality of detailed question scenarios should be used, and the building outline table F1 is an outline It is a table corresponding to the question. The building outline table F1 is, for example, for each type of area in the building 190, for example, for each answer to the outline question (for example, "a question about which area of the shop area, the office area, and the shared area?" And stores information such as the destination floor F1a and the answer content F1b. The destination floor F1a indicates the floor corresponding to the target area in the area corresponding to the answer to the summary question. The answer content F1b indicates the content of the answer to the summary question. For each answer content F1b, a detailed question scenario (question table) corresponding to the answer content F1b is associated.

  FIG. 11 is a block diagram of the office question table.

  The office question table F2 corresponds to an office detailed question scenario. The office question table F2 has a question No. for each question. Information such as F2a and question content F2b is stored. Question No. F2a indicates the number of the question. The question content F2b indicates a question when the visitor is not a worker at the building 190. The detailed question scenario is a question scenario for identifying the floor (destination floor) desired by the visitor from the information of the visitors and the like.

  FIG. 12 is a diagram of the schedule table.

  The schedule table G1 is stored in any device in the guidance system 170, for example, the time and attendance management device 130. The schedule table G1 stores information such as a destination floor G1a, a conference room name G1b, and a time zone G1c for each schedule regarding the office of the building 190. The destination floor G1a indicates the floor on which the meeting room where the planned meeting is to be held is located. The meeting room name G1b indicates the name of the meeting room of the planned meeting. The time zone G1c includes the scheduled time zone and the name of the visiting person.

  FIG. 13 is a configuration diagram of a shop area table.

  The store area table G2 is stored in any device in the guidance system 170, for example, the robot control device 110. The store area table G2 stores information such as a destination floor G2a, an area outline G2b, and a store name G2c for each floor related to the store area. The destination floor G2a indicates the floor. The area outline G2b shows an outline of the shop area on the corresponding floor. The store name G2c indicates a list of store names of stores on the corresponding floor.

  In the present embodiment, guidance of the store is also possible. For example, if the information about the attendee can not be identified for the attendee who is not a worker (if the attendee does not have information associated with the attendee), or if the store area is answered in the overview question, the store guidance starts May be done. For example, based on the detailed query scenario for the shop area and the shop area table G2, the guiding device 150 announces the information on the shop in the building 190 to the attendee, and based on the answer from the attendee, the attendee The shop which is considered to be a request may be identified, and the destination floor of the identified shop and the use elevator may be guided to the attendee.

  FIG. 14 is a configuration diagram of a worker table.

  The worker table G3 is stored in any device in the guidance system 170, for example, the time and attendance management device 130. The worker table G3 stores information such as a worker name G3a, a company name G3b, a work location address G3c, and a attendance status G3d for each worker in the building 190. The worker name G3a indicates the name of the worker. The company name G3b indicates the name of the company where the worker works. The work address G3c indicates the address where the worker works. When the worker is enrolled in a plurality of places, the work address G3c indicates a plurality of addresses corresponding to the plurality of places and a flag indicating which of the plurality of places the employee is at work. Therefore, when a worker is recognized by a monitoring camera of a building different from the building 190, a flag is set for a place corresponding to the other building. The attendance status G3 d indicates the attendance status (for example, “working”, “working off”) of the worker. The worker table G3 may store face information for each worker.

  FIG. 15 is a block diagram of an elevator table.

  The elevator table G4 is stored in any device in the guidance system 170, for example, the guidance device 150. The elevator table G4 stores, for each elevator 180 in the building 190, information such as an elevator identifier G4a and a stoppable floor G4b. The elevator identifier G4a indicates an identifier of the elevator 180. The stoppable floor G4b indicates a floor on which the car of the elevator 180 can stop.

  Hereinafter, an example of processing performed in the present embodiment will be described.

  FIG. 16 is a flowchart of the time and attendance status update process.

  Photographed images of the entrance and the exit of the building 190 are input to the surveillance camera control device 160 from the surveillance camera. The face recognition unit 161a performs face recognition from the face images in the photographed images of the attendee and the leaver (S20). The face recognition unit 161a transmits, to the time and attendance management device 130, information including face information as a face recognition result and which one of entrance and exit.

  In the attendance control unit 130, the attendance judging unit 131a refers to the worker table G3, and based on the information from the monitoring camera control unit 160 (face information and which one of entrance and exit), the attendance is Alternatively, it is determined whether the person leaving the work is any worker (S21). Specifically, the attendance determination unit 131a determines whether the face information from the monitoring camera control device 160 matches the face information of any worker.

  If the determination result in step S21 is true (S21: Y), the time and attendance management unit 131b updates the time and attendance status G3d corresponding to the matched worker (S22). Specifically, when the worker is an attendee, the time and attendance management unit 131b updates the time and attendance status G3d corresponding to the worker to “visiting”. When the worker is a leaving employee, the work-time management unit 131b updates the time-out status G3d corresponding to the worker to "work out".

  In addition, about the worker having a plurality of working places, the attendance control unit 131b specifies a building having a monitoring camera that has captured a face image (for example, a monitoring camera control device exists for each building, and a sender of face information) The building is identified from the surveillance camera control device of (1), and a flag indicating “working” in the identified building is recorded in the worker table G3.

  The input information of the visitor may be biometric information such as fingerprint information or information in an IC card such as an employee ID card instead of or in addition to face information. However, according to the present embodiment, since the face image taken by the surveillance camera is adopted as the input information of the attendee, it is determined whether the attendee is a worker or not even if the attendee does not make a special input operation. When it is determined that the worker is determined to be a worker, the working state of the worker can be updated automatically. In addition, in this way, when a worker enters the building, the attendance status becomes "work attendance" and it becomes possible to give guidance to the attendant whose worker is the visiting person. It is possible to receive guidance to the floor of the concerned visitor who will not be at the work place yet and will soon be able to meet.

  FIG. 17 is a flowchart of the visitor guidance process. The entry guidance process is started when the virtual robot 100 detects an entry.

It is determined whether the attendance detected by the virtual robot 100 is a worker (S31). This determination is performed, for example, by any of the following.
The input / output unit 101 b transmits the captured image of the camera 102 a of the virtual robot 100 to the robot control device 110, and the robot control device 110 transmits the captured image to the monitoring camera control device 160. The face recognition unit 161a of the monitoring camera control device 160 performs face recognition of the face image in the captured image. The monitoring camera control device 160 or the attendance control device 130 determines whether or not the face information based on the face recognition result matches the face information of any worker. If this determination result is true, the determination result of S31 is true.
The attendee determination unit 131a of the time and work management apparatus 130 transmits, to the robot control apparatus 110, face information of an attendee whose result of the attendee determination is false. The robot control device 110 accumulates the face information of the visitor whose result of the attendance judgment is false. The virtual robot 100 or the robot control device 110 performs face recognition of a face image in a captured image of the camera 102 a of the virtual robot 100. The virtual robot 100 or the robot control device 110 performs face recognition of the face image in the captured image. The virtual robot 100 or the robot control device 110 determines whether or not the face information based on the face recognition result matches the face information of any one of the false attendees. If this determination result is false, the determination result of S31 is true.

  If the determination result in S31 is true (S31: Y), the attendee guidance process ends, and if the determination result in S31 is false (S31: N), the process proceeds. That is, it is possible to narrow down the target of the attendance guidance processing to appropriate persons such as the attendance who is not a worker of the building 190.

  If the determination result of S31 is false (S31: N), the virtual robot 100 starts a dialogue with the attendee (S32). The dialogue proceeds along with the query scenario (e.g. tables F1 and F2 shown in FIGS. 10 and 11). The interaction is performed between the virtual robot 100 and the visitor under the control of the robot control device 110. The contents of the correspondence are sent from the robot control device 110 to the guidance device 150 as needed.

  Each time the visitor identification unit 151a of the guidance device 150 receives the dialogue content, the visitor identification unit 151a determines whether there is a destination floor in the dialogue content (S33). Note that S33 may not be performed, and S34 and subsequent steps may be performed.

  If the determination result in S33 is true (S33: Y), the guiding unit 151c identifies the destination floor, and identifies, from the elevator table G4, for example, the utilization elevator 180 that is the elevator 180 capable of stopping at the identified destination floor. The robot monitoring center 120 and the guidance device 150 are notified of the identified destination floor and utilization elevator 180. The destination floor instruction unit 122 c of the robot monitoring center 120 instructs the elevator control device 140 corresponding to the user elevator 180 of the destination floor. The guiding unit 151c of the guiding device 150 guides the utilization elevator 180 and the destination floor to the attendee through the robot control device 110 and the virtual robot 100 (S40).

  If the determination result of S33 is false (S33: N), the dialogue proceeds. The attendee identification unit 151a of the guidance device 150 receives from the attendee one or more answers including the attendee name, and identifies the attendee of the attendee based on the content of the dialogue (S34). For example, when one or more answers include information such as an attendee attribute such as an attendee name, and a meeting room name or time zone scheduled to be visited, at least one of the worker table G3 and the schedule table G1 is used as a basis. Visitors are identified. The attendance determination unit 151b of the guiding device 150 acquires the attendance status of the identified visitor from the attendance management device 130 (S35), and determines whether the attendance status is "working" (S36).

  If the determination result in S36 is true (S36: Y), the guiding unit 151c refers to the worker table G3 and determines whether the identified visitor is in a different building from the building 190 (S37) .

  If the determination result in S37 is false (S37: N), that is, if the visitor is visiting the office of the building 190, the guiding unit 151c identifies the destination floor (the floor of the visitor) and is identified. For example, the utilization elevator 180, which is an elevator 180 capable of stopping at the destination floor, is identified from the elevator table G4, and the identified destination floor and utilization elevator 180 are notified to the robot monitoring center 120 and the guidance device 150. The destination floor instruction unit 122 c of the robot monitoring center 120 instructs the elevator control device 140 corresponding to the user elevator 180 of the destination floor. As a result, by the time the visitor arrives at the utilization elevator 180, there is already a car on the current floor, and the button on the destination floor is already pressed even without operating the button in the car of the utilization elevator 180. It can be expected that it is in the The guiding unit 151c of the guiding device 150 guides the utilization elevator 180 and the destination floor to the attendee through the robot control device 110 and the virtual robot 100 (S40).

  If the determination result in S37 is true (S37: Y), the guiding unit 151c guides the other building in which the visitor is present to the attendee through the robot control device 110 and the virtual robot 100 (S38). For example, the virtual robot 100 displays another building's name, an address, and a route from the building 190 to another building. This allows the attendee to move quickly to the correct meeting place.

  If the determination result in S36 is false (S36: N), the guiding unit 151c guides the attendee through the robot control device 110 and the virtual robot 100 that the visitor is not present (S39).

  As described above, according to the present embodiment, the destination floor, which is the floor of the visitor, is identified from the contents of the dialogue with the visitors who are not the workers of the building 190, and the virtual robot 100 identifies the destination elevator with the elevator 180 used. And the destination floor can be guided.

  As mentioned above, although one Embodiment of this invention was described, these are the illustrations for description of this invention, Comprising: It is not the meaning which limits the scope of this invention only to this embodiment. The invention can also be implemented in various other forms.

  For example, the function of the virtual robot 100 may be downloaded and executed as an application on a portable terminal such as a smartphone of the visitor. This makes it possible to expect to receive guidance from the virtual robot 100 without waiting in line for use of the virtual robot 100.

  In addition, for example, when guiding the use elevator 180 and the destination floor to the attendee, for example, the guide unit 151c displays a message notifying that the attendee is going to the destination floor, the information processing terminal of the visitor (for example, the worker table G3 May be output to the specified visitor address). This allows the visitor to prepare for the arrival (e.g., to receive the admission in front of the elevator on the destination floor).

  In addition, for example, the guide unit 151c performs an inquiry to ask for an answer as to whether or not the visitor is permitted to go to the destination floor before guiding the visitor to the elevator 180 and the destination floor. It may be output to the terminal. By this, it can be expected to realize flexible guidance according to the request of the visitor. For example, guidance may be performed only when the response to the inquiry indicates permission, or the visitor may change the destination floor and the changed destination floor may be displayed.

100: virtual robot, 130: attendance control device, 150: guidance device, 160: monitoring camera control device

Claims (6)

An attendee determination unit that performs an attendee determination that is a determination as to whether or not input information of a building visitor matches the information of a worker who works for the building;
A attendance control unit that changes the attendance status of the attendee to the attendance status among the attendance status of each worker of the building if the result of the attendance determination is true;
A dialogue control unit for performing a dialogue in which the robot receives from the attendee one or more answers from the physical or virtual robot and asks the attendee one or more questions from the physical or virtual robot;
A visitor identification unit that identifies the visitors of the attendee based on the contents of the dialogue;
A time-out decision unit that performs a time-out determination, which is a determination as to whether or not the specified attendance of the identified visitor is in or out of work;
When the result of the attendance determination is true, the robot guides the attendance floor using the elevator, which is an elevator capable of carrying the visitors to the destination floor that is the floor of the visitor, from the robot A guidance system comprising:   The guidance unit is characterized by outputting a message notifying that the attendee is going to the destination floor to an information processing terminal of the attendee when guiding the attendee to the elevator and the destination floor. The guidance system according to claim 1, wherein   The guidance unit may provide information on the visitee to ask for an answer as to whether or not the attendee is permitted to go to the destination floor before guiding the attendee to the utilization elevator and the destination floor. The guidance system according to claim 1, wherein the guidance system outputs the information to a processing terminal. The attendance control unit manages, with respect to a worker who is a building in which two or more buildings work, in which building the worker is in or out of attendance.
If the result of the attendance determination is false, but the attendance of the visiting person is working in the building different from the building to which the admission has entered, the guiding unit sends the different building to the attendance A guidance system according to claim 1, characterized in that it guides.   The said dialogue control part starts the said dialogue, when the input information from the said robot about the said visitor does not adapt any information of the worker of the said building, It is characterized by the above-mentioned. Guidance system. The input information is a face image of the attendee or information based thereon taken by a surveillance camera provided in the building.
The guidance system according to any one of claims 1 to 5, characterized in that.

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