JP2019101968A - サービス提供装置及びサービス提供プログラム - Google Patents
サービス提供装置及びサービス提供プログラム Download PDFInfo
- Publication number
- JP2019101968A JP2019101968A JP2017235204A JP2017235204A JP2019101968A JP 2019101968 A JP2019101968 A JP 2019101968A JP 2017235204 A JP2017235204 A JP 2017235204A JP 2017235204 A JP2017235204 A JP 2017235204A JP 2019101968 A JP2019101968 A JP 2019101968A
- Authority
- JP
- Japan
- Prior art keywords
- user
- order
- content device
- content
- received
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
- 230000004044 response Effects 0.000 claims description 23
- 238000000034 method Methods 0.000 claims description 17
- 230000006870 function Effects 0.000 description 10
- 239000000047 product Substances 0.000 description 7
- 241000238557 Decapoda Species 0.000 description 4
- 235000013194 Lyophyllum decastes Nutrition 0.000 description 4
- 240000005856 Lyophyllum decastes Species 0.000 description 4
- 235000012489 doughnuts Nutrition 0.000 description 3
- 238000004458 analytical method Methods 0.000 description 2
- 230000000694 effects Effects 0.000 description 2
- 235000013410 fast food Nutrition 0.000 description 2
- 230000010365 information processing Effects 0.000 description 2
- 239000013589 supplement Substances 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/16—Sound input; Sound output
- G06F3/167—Audio in a user interface, e.g. using voice commands for navigating, audio feedback
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/08—Speech classification or search
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/56—Provisioning of proxy services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/10—Aspects of automatic or semi-automatic exchanges related to the purpose or context of the telephonic communication
- H04M2203/1058—Shopping and product ordering
Landscapes
- Engineering & Computer Science (AREA)
- Physics & Mathematics (AREA)
- Business, Economics & Management (AREA)
- Theoretical Computer Science (AREA)
- Multimedia (AREA)
- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Human Computer Interaction (AREA)
- Finance (AREA)
- Accounting & Taxation (AREA)
- General Physics & Mathematics (AREA)
- Acoustics & Sound (AREA)
- Computational Linguistics (AREA)
- Marketing (AREA)
- Economics (AREA)
- Development Economics (AREA)
- Strategic Management (AREA)
- General Business, Economics & Management (AREA)
- Signal Processing (AREA)
- General Health & Medical Sciences (AREA)
- General Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Description
2…音声認識装置
3…コンテンツ装置
4…情報端末
11…通信部
12…選定部
13…問合実行部
14…切替部
31…コンテンツ処理部
100…サービス提供システム
Claims (4)
- ユーザにより発話された発話内容情報を受信する受信部と、
前記受信部により受信された前記発話内容情報に基づいて、商品又はサービスの注文を受け付ける注文受付処理を実行する複数のコンテンツ装置の中から、ユーザからの注文を受け付ける対象コンテンツ装置を選定する選定部と、
ユーザからの注文を受け付けることができないことを示す受付不能回答を前記対象コンテンツ装置から受信した場合に、当該受付不能回答とともに受信した前記対象コンテンツ装置に対する前記発話内容情報に基づいて、ユーザからの注文を受け付けることができるかどうかの問い合わせを、前記対象コンテンツ装置とは異なる他の前記コンテンツ装置に対して順次実行する問合実行部と、
ユーザからの注文を受け付けることができることを示す受付可能回答を受信した場合に、当該受付可能回答を送信した前記コンテンツ装置を、前記対象コンテンツ装置に設定し直す切替部と、
を備えるサービス提供装置。 - 前記問合実行部は、前記対象コンテンツ装置が属するカテゴリと同一のカテゴリに属する他の前記コンテンツ装置に対し、前記問い合わせを実行する、
請求項1記載のサービス提供装置。 - 前記問合実行部は、前記同一のカテゴリに属する他の前記コンテンツ装置に対する前記問い合わせを実行してから所定時間が経過するまでに前記受付可能回答を受信できない場合に、前記対象コンテンツ装置が属するカテゴリと類似するカテゴリに属する他の前記コンテンツ装置に対し、前記問い合わせを実行する、
請求項2記載のサービス提供装置。 - コンピュータを、
ユーザにより発話された発話内容情報を受信する受信部、
前記受信部により受信された前記発話内容情報に基づいて、商品又はサービスの注文を受け付ける注文受付処理を実行する複数のコンテンツ装置の中から、ユーザからの注文を受け付ける対象コンテンツ装置を選定する選定部、
ユーザからの注文を受け付けることができないことを示す受付不能回答を前記対象コンテンツ装置から受信した場合に、当該受付不能回答とともに受信した前記対象コンテンツ装置に対する前記発話内容情報に基づいて、ユーザからの注文を受け付けることができるかどうかの問い合わせを、前記対象コンテンツ装置とは異なる他の前記コンテンツ装置に対して順次実行する問合実行部、
ユーザからの注文を受け付けることができることを示す受付可能回答を受信した場合に、当該受付可能回答を送信した前記コンテンツ装置を、前記対象コンテンツ装置に設定し直す切替部、
として機能させるサービス提供プログラム。
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP2017235204A JP7012939B2 (ja) | 2017-12-07 | 2017-12-07 | サービス提供装置及びサービス提供プログラム |
US16/195,815 US10957327B2 (en) | 2017-12-07 | 2018-11-19 | Service providing device and computer-readable non-transitory storage medium storing service providing program |
CN201811487142.XA CN110047476A (zh) | 2017-12-07 | 2018-12-06 | 服务提供装置及储存有服务提供程序的存储介质 |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP2017235204A JP7012939B2 (ja) | 2017-12-07 | 2017-12-07 | サービス提供装置及びサービス提供プログラム |
Publications (2)
Publication Number | Publication Date |
---|---|
JP2019101968A true JP2019101968A (ja) | 2019-06-24 |
JP7012939B2 JP7012939B2 (ja) | 2022-01-31 |
Family
ID=66696378
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP2017235204A Active JP7012939B2 (ja) | 2017-12-07 | 2017-12-07 | サービス提供装置及びサービス提供プログラム |
Country Status (3)
Country | Link |
---|---|
US (1) | US10957327B2 (ja) |
JP (1) | JP7012939B2 (ja) |
CN (1) | CN110047476A (ja) |
Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2004178317A (ja) * | 2002-11-27 | 2004-06-24 | Hon-Ya-San Co Ltd | ネットワークによる書籍注文システム |
US20140195230A1 (en) * | 2013-01-07 | 2014-07-10 | Samsung Electronics Co., Ltd. | Display apparatus and method for controlling the same |
JP2014202832A (ja) * | 2013-04-02 | 2014-10-27 | 株式会社東芝 | 編集装置、方法、及びプログラム |
Family Cites Families (19)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US9697264B2 (en) * | 2002-08-20 | 2017-07-04 | Kannuu Pty. Ltd. | Process and apparatus for selecting an item from a database |
CN1670752A (zh) * | 2005-04-29 | 2005-09-21 | 广东省电信有限公司研究院 | 一种购买互联网上的商品的支付方法 |
CN1858797A (zh) * | 2006-06-09 | 2006-11-08 | 周波 | 城市电子商务及物流配送一体化运营平台系统 |
CN101324943A (zh) * | 2007-06-13 | 2008-12-17 | 丁晓良 | 一种无线购物的方法和系统 |
US20120166929A1 (en) * | 2010-12-28 | 2012-06-28 | International Business Machines Corporation | System and method for providing a context-sensitive user interface |
EP2648105B8 (en) * | 2012-04-04 | 2019-06-05 | Accenture Global Services Limited | Database performance analysis |
US20140032223A1 (en) * | 2012-07-27 | 2014-01-30 | Roderick Powe | Voice activated pharmaceutical processing system |
JP2015069103A (ja) | 2013-09-30 | 2015-04-13 | Necパーソナルコンピュータ株式会社 | 情報処理装置、制御方法、及びプログラム |
US9398143B1 (en) * | 2014-08-11 | 2016-07-19 | Amazon Technologies, Inc. | Automatic determination of device mode based on use characteristics |
CN107003996A (zh) * | 2014-09-16 | 2017-08-01 | 声钰科技 | 语音商务 |
CN105224170B (zh) * | 2015-09-17 | 2019-07-30 | 百度在线网络技术(北京)有限公司 | 基于用户订单提供服务的方法和装置 |
US9934784B2 (en) * | 2016-06-30 | 2018-04-03 | Paypal, Inc. | Voice data processor for distinguishing multiple voice inputs |
US10679608B2 (en) * | 2016-12-30 | 2020-06-09 | Google Llc | Conversation-aware proactive notifications for a voice interface device |
CN107248096A (zh) * | 2017-04-20 | 2017-10-13 | 多点生活(中国)网络科技有限公司 | 订单处理方法和系统 |
US10848591B2 (en) * | 2017-04-25 | 2020-11-24 | Amazon Technologies, Inc. | Sender and recipient disambiguation |
CN107316645B (zh) * | 2017-06-01 | 2021-10-12 | 北京京东尚科信息技术有限公司 | 一种语音购物的方法和系统 |
CN107480181B (zh) * | 2017-07-05 | 2020-11-24 | 百度在线网络技术(北京)有限公司 | 音频播放方法、装置、设备及服务器 |
US10659404B2 (en) * | 2017-08-21 | 2020-05-19 | Panasonic Intellectual Property Management Co., Ltd. | Information processing method, information processing device, and recording medium storing information processing program |
US11004444B2 (en) * | 2017-09-08 | 2021-05-11 | Amazon Technologies, Inc. | Systems and methods for enhancing user experience by communicating transient errors |
-
2017
- 2017-12-07 JP JP2017235204A patent/JP7012939B2/ja active Active
-
2018
- 2018-11-19 US US16/195,815 patent/US10957327B2/en active Active
- 2018-12-06 CN CN201811487142.XA patent/CN110047476A/zh active Pending
Patent Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2004178317A (ja) * | 2002-11-27 | 2004-06-24 | Hon-Ya-San Co Ltd | ネットワークによる書籍注文システム |
US20140195230A1 (en) * | 2013-01-07 | 2014-07-10 | Samsung Electronics Co., Ltd. | Display apparatus and method for controlling the same |
JP2014202832A (ja) * | 2013-04-02 | 2014-10-27 | 株式会社東芝 | 編集装置、方法、及びプログラム |
Also Published As
Publication number | Publication date |
---|---|
CN110047476A (zh) | 2019-07-23 |
JP7012939B2 (ja) | 2022-01-31 |
US20190180754A1 (en) | 2019-06-13 |
US10957327B2 (en) | 2021-03-23 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
US11676605B2 (en) | Method, interaction device, server, and system for speech recognition | |
CN104795069B (zh) | 语音识别方法和服务器 | |
US10911378B2 (en) | System and method for providing conversational contents | |
US10574806B2 (en) | Mobile terminal, method and device for adding and sharing contact | |
KR20160038878A (ko) | 그레이스케일 업그레이드를 위한 방법 및 장치 | |
US20230403328A1 (en) | Arrangements for detecting bi-directional artificial intelligence (ai) voice communications and negotiating direct digital communications | |
CN103701994A (zh) | 一种自动应答的方法及装置 | |
CN111552453B (zh) | 音效场景的控制方法、终端及存储介质 | |
KR20150116344A (ko) | 사물 인터넷 브로커링 방법 및 장치 | |
JP6452165B2 (ja) | 問合せ対応支援装置、システム、方法及びプログラム | |
EP3015990B1 (en) | Information processing device, and destination information updating method and program | |
JP2019101968A (ja) | サービス提供装置及びサービス提供プログラム | |
CN105634931A (zh) | 消息业务处理方法及即时通讯服务器 | |
JP2019114125A (ja) | 問合せ対応システム及び問合せ対応方法 | |
JP6669374B1 (ja) | 設定装置、設定方法及び設定プログラム | |
CN111246268B (zh) | 红外设备的配对方法、电视和存储介质 | |
CN103873682B (zh) | 一种信息处理方法及电子设备 | |
KR20180028620A (ko) | 위치기반 서비스를 활용한 인공지능기반의 상담 매칭 서비스 시스템 | |
CN108848021B (zh) | 消息转发方法及装置 | |
WO2016054885A1 (zh) | 操作对象的处理方法及装置 | |
CN110750722A (zh) | 一种通过耳机推送音频内容的方法、计算设备及推送系统 | |
WO2023100965A1 (ja) | コミュニケーションシステム | |
CN110738982B (zh) | 一种请求处理方法、装置及电子设备 | |
CN107920359A (zh) | 无线访问接入点的连接方法、装置及用户终端 | |
CN112152819B (zh) | 一种数据处理方法以及设备 |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
A621 | Written request for application examination |
Free format text: JAPANESE INTERMEDIATE CODE: A621 Effective date: 20200624 |
|
A977 | Report on retrieval |
Free format text: JAPANESE INTERMEDIATE CODE: A971007 Effective date: 20210430 |
|
A131 | Notification of reasons for refusal |
Free format text: JAPANESE INTERMEDIATE CODE: A131 Effective date: 20210602 |
|
A521 | Request for written amendment filed |
Free format text: JAPANESE INTERMEDIATE CODE: A523 Effective date: 20210708 |
|
A131 | Notification of reasons for refusal |
Free format text: JAPANESE INTERMEDIATE CODE: A131 Effective date: 20210804 |
|
A521 | Request for written amendment filed |
Free format text: JAPANESE INTERMEDIATE CODE: A523 Effective date: 20211001 |
|
TRDD | Decision of grant or rejection written | ||
A01 | Written decision to grant a patent or to grant a registration (utility model) |
Free format text: JAPANESE INTERMEDIATE CODE: A01 Effective date: 20211220 |
|
A61 | First payment of annual fees (during grant procedure) |
Free format text: JAPANESE INTERMEDIATE CODE: A61 Effective date: 20220102 |