JP2014228908A - Takeout forgotten medium notification system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system that immediately and reliably notifies a customer who forgot to take out a medium of having forgotten to take out while restraining a risk of personal information outflow to the minimum.SOLUTION: A takeout forgotten medium notification system comprises: an automatic teller machine; and an information communication terminal for performing bidirectional communication with the automatic teller machine. The information communication terminal comprises: a vibration unit that notifies the customer of reception when takeout forgotten notice is received from the automatic teller machine; and a first speaker part for sounding a warning beep. The automatic teller machine comprises: a control unit for controlling communication with the information communication terminal and time extension when it received an instruction to extend a time until recovery of a takeout forgotten medium from the information communication terminal; and a second speaker part for sounding a warning beep when forgetting to take out a medium occurs.

Description

  The present invention relates to a system for notifying a customer of forgetting to remove a medium of an automated teller machine installed at a counter of a financial institution and a cash corner.Furthermore, when the medium is forgotten, the medium is taken into an information communication terminal owned by a customer. The present invention relates to a medium forgetting notification system capable of notifying that a user has forgotten and extending the time until the forgetting medium is collected in an automatic teller machine from the notified information communication terminal.

  In the case of an automated teller machine installed at the counter of a financial institution or cash corner, when a customer makes a transaction, the customer forgets to remove the medium (cash card or passbook) used in the transaction and leaves the automated teller machine If it is not extracted after a certain period of time, the forgotten medium is collected in the automatic teller machine. In order to take out the collected media, you must stop the transaction, and during business hours, customers will not be able to do business during that time, and the downtime will be longer, so before collecting it in the automatic teller machine, Proposals have been made to notify the customer that the media has been forgotten and remove it.

  For example, in response to a notification to a customer who has forgotten to remove the medium, the e-mail address of the information communication terminal owned by the customer is registered in advance, and the e-mail is sent when the medium is forgotten and collected in the automatic teller machine. A system for notifying an addressee has been proposed (see Patent Document 1). This system can notify a customer-owned information communication terminal that it has been forgotten to be surely forgotten.

  In addition, a system has been proposed in which two sets of gates capable of communicating with an automatic teller machine are provided on a guidance route in a window or a cash corner to notify a customer that a medium has been forgotten (see Patent Document 2). This system is a system that, when a customer who has forgotten to take a medium passes through the first gate, sounds a warning sound, and when the customer passes through the second gate, collects the forgetting medium in the automatic teller machine. is there.

JP 2006-31355 A JP 2011-215721 A

  According to Patent Document 1, although it is possible to notify a customer with certainty, the suspension time cannot be reduced because of the timing at which a medium forgotten to be notified is collected in the automatic teller machine. For example, even if the timing of notification is when the forgetting of the medium occurs, the communication method is e-mail, so a time lag occurs until the notification is made to the customer's information communication terminal, and the forgetting medium is automatically stored in cash. There is a high possibility of being collected in the machine. In addition, since it is necessary to register an e-mail address, which is personal information, in the database of a financial institution in advance, there is a risk of personal information leaking.

  Further, according to Patent Document 2, it is possible to notify a customer immediately when the user forgets to remove the medium, but it is impossible to determine whether the customer has passed just by detecting whether or not the gate has passed. Therefore, there is a problem that the possibility of malfunctioning is high.

  In view of the above-described problems, the present invention provides a system for notifying a customer who has forgotten to take a medium of the risk that personal information is leaked to a minimum and immediately and surely forgetting to forget it. With the goal.

  The present invention relates to a forgetting medium notification system comprising an automatic teller machine and an information communication terminal that performs two-way communication with the automatic teller machine, wherein the information communication terminal receives a forgetting notice from the automatic teller machine. And a first speaker unit that sounds a warning sound, and the automatic teller machine forgets from the communication of the information communication terminal and the information communication terminal. A control unit that controls the time extension when receiving an instruction to extend the time until the medium is collected, and a second speaker unit that sounds a warning sound when the user forgets to remove the medium. And

  According to the present invention, it is possible to immediately notify the information communication terminal owned by the customer that the medium has been forgotten by wireless communication. Also, by configuring the bank number, account branch number, and account number used for transactions with the encryption key required for wireless communication, the risk of misuse should be minimized even if the encryption key data is leaked. . In addition, by sending a signal to the automated teller machine that the corresponding customer who has confirmed the notice of forgetting the medium will extend the time until the medium is collected by two-way communication, it will actually take out the forgetting medium. It aims at providing the system which avoids being collected in an automatic teller machine.

Conceptual diagram showing a forgetting medium notification system in an automatic teller machine Example of encryption key registration screen Example of encryption key data stored in the storage unit Example of encryption key data stored in the storage unit Flow chart of automatic teller machine when media is forgotten Flow chart of information communication terminal Example of information communication terminal display screen

  Hereinafter, an embodiment of a forgetting medium notification system in an automatic teller machine according to the present invention will be described in detail with reference to FIGS.

  FIG. 1 is a conceptual diagram showing a configuration of a forgetting medium notification system in the present embodiment.

  In FIG. 1, the forgetting medium notification system of the present invention comprises an information communication terminal 1 and an automatic teller machine 9 via wireless communication.

  The information communication terminal 1 includes, for example, a display unit 2, an input unit 3, a storage unit 4, a communication unit 5 that enables wireless communication, a control unit 6, a vibration unit 7, and a speaker unit 8. It consists of However, the display unit 2, the input unit 3, the storage unit 4, the communication unit 5, the control unit 6, the vibration unit 7, and the speaker unit 8 do not necessarily have to be newly provided. You can replace it with the function.

  The display unit 2 is a display unit that displays when a notice of forgetting to remove a medium is received from the automatic teller machine 9.

The input unit 3 is an input unit for sending a signal for extending the time until the forgetting medium is collected in the automatic teller machine 9 when the notification of the forgetting medium is received from the automatic teller machine 9 The storage unit 4 is a storage unit for storing an encryption key necessary for establishing wireless communication with a specific terminal. The storage unit 4 does not store only one encryption key, but can store a plurality of encryption keys.

  The communication unit 5 is a communication unit that performs wireless communication with the automatic teller machine 9 that performs wireless communication.

  The control unit 6 is a control unit that controls communication establishment with each encryption key in order to establish communication when control and a plurality of encryption keys are registered for wireless communication.

  The vibration unit 7 is a vibration unit that vibrates the information communication terminal 1 in order for the customer to notice when receiving a notification that the medium has been forgotten.

The speaker unit 8 is a speaker unit that sounds a warning sound in order to notice the customer when a notification that the medium has been forgotten is received.
In addition, the information communication terminal 1 installs the application for the present invention in advance and records the number of the bank where the customer's account is opened (hereinafter referred to as “bank number”), which is recorded in a medium to be notified when the application is forgotten. ), The branch number where the customer's account is opened (hereinafter referred to as “account branch number”) and the customer's account number are registered in advance.

  The automatic teller machine 9 includes a display unit 10, a detection unit 11, a data reading unit 12, a storage unit 13, a communication unit 14, a control unit 15, and a speaker unit 16. These units do not necessarily have to be newly provided, and may be replaced by the function of the existing automatic teller machine 9.

  The display unit 10 is a display unit that displays that the medium has been forgotten when the medium is forgotten.

  The detection unit 11 is a sensor that detects that the customer has left the automatic teller machine 9 while forgetting to remove the medium.

  The data reading unit 12 is a data reading unit that reads data of a bank number, an account branch number, and an account number recorded in a cash card or a passbook inserted in the automatic teller machine 9.

  The storage unit 13 is a storage unit that stores the bank number, the account branch number, and the account number data read by the data reading unit 12.

  The communication unit 14 is a communication unit capable of performing wireless communication with the information communication terminal 1 capable of wireless communication.

  The control unit 15 is a control unit that controls the time extension when receiving a signal for extending the collection time of the forgetting medium from the control and information communication terminal 1 for performing wireless communication.

  The speaker unit 16 is a speaker unit that sounds a warning sound in order for the customer to notice when receiving a notification that the medium has been forgotten.

  FIG. 2 is an example of the encryption key registration screen 200 in the application for the present invention installed in advance in the information communication terminal 1. As shown in FIG. 2, a registration number 201 numbered by software is displayed on the display unit 2, and a bank number 202, an account branch number 203, and an account number 204 associated with the registration number are registered.

  These three pieces of information are input by the input unit 3 and registered in the storage unit 4 by pressing a registration key. The registered information is used as an encryption key for wireless communication.

  FIG. 3 is an example of the encryption key data 400 stored in the storage unit 4. As shown in FIG. 3, the storage unit 4 stores an item number 401, a bank number 402, an account branch number 403, an account number 404, a communication establishment count 405, and a last communication date / time 406. The bank number 402, account branch number 403, and account number 404 shown here are data registered in advance by the customer from the information communication terminal.

  The communication establishment count 405 is the total number of times communication was established when performing wireless communication with the automatic teller machine 9, and the last communication date and time 406 is the date and time when the last wireless communication was performed. These two pieces of information are data for determining the search order when searching for a communication partner using an encryption key.

  FIG. 4 is an example of the encryption key data 1300 stored in the storage unit 13. As shown in FIG. 4, the storage unit 13 reads a bank number 1301, an account branch number 1302, and an account number 1303 from a cash card or passbook medium inserted in a transaction, and temporarily stores it. The stored information is deleted from the storage unit 13 when the wireless communication is completed.

FIG. 5 is a diagram showing a flowchart of the automatic teller machine 9 when the forgetting to remove the medium occurs. The automatic teller machine 9 releases the medium after the customer finishes the transaction (S501).
Next, the automatic teller machine 9 has detected the customer by the detection part 11, and when a customer remove | deviates from a sensor (S502; YES), it progresses to (S503) and when it determines that it is other than that (S502; NO) ) Proceeds to (S509).

  In (S503), it is determined that the medium has been forgotten, and the automatic teller machine 9 searches for the information communication terminal 1 as the communication partner using the encryption key read from the medium (S504). The automatic teller machine 9 advances to (S509) when the information communication terminal 1 is not found (S505; NO), and forgets to remove it when communication with the corresponding information communication terminal 1 is established (S505; YES). This is notified to the information communication terminal 1 (S506).

  Next, when the automatic teller machine 9 receives the time extension instruction from the information communication terminal 1 (S507; YES), it extends the time (S508) and proceeds to (S509). If it is determined otherwise (S507; NO), the process proceeds to (S509).

  In (S509), if time-out occurs (S509; YES), the medium is collected in the automatic teller machine 9 (S511), and then the process ends. If it is determined otherwise (S509; NO), the medium is extracted. (S510), the process is terminated.

  FIG. 6 is a diagram showing a flowchart of the information communication terminal 1.

  The information communication terminal 1 keeps the wireless communication function on (S601).

  Next, a search is made as to whether or not there is an automatic teller machine 9 to be a communication partner with an encryption key registered in advance (S602). If there is a communication partner as a result of the search (S603; YES), communication is established. When there is no communication partner (S603; NO), when a plurality of encryption keys are stored in the storage unit 4, the encryption key is changed (S608), and the communication partner is searched again (S602).

  After the communication is established, when it is received from the automatic teller machine 9 that it has been forgotten (S604; YES), the received content is displayed on the display unit 2 (S605). If it is determined otherwise, the process is terminated. When the time extension key displayed in (S605) is pressed (S606; YES), a time extension signal is transmitted to the automatic teller machine 9 (S607), and the process is terminated. In other cases (S606; NO), the process is terminated as it is.

  In addition, when a plurality of encryption keys are registered in the storage unit 4, the search order of the encryption keys starts from the encryption key with the largest number of communication establishments in FIG. If communication cannot be established even after searching for a certain period of time, a time-out occurs, and the next search is performed using an encryption key with the largest number of communication establishments. As described above, when the search is performed in the descending order of the number of communication and the last encryption key is reached, the encryption key with the largest number of communication is returned again. If there are encryption keys having the same number of communications, the encryption key with the earliest last communication date and time shown in FIG. 3 is searched first. If there is an encryption key with the same communication count and last communication date and time, the search is performed from the encryption key with the earlier registration order.

  FIG. 7 is an example of the display screen 700 of the information communication terminal 1 that has received a notice of forgetting to remove the medium from the automatic teller machine 9. The display unit 2 shows that the medium has been forgotten, the transaction date and time 701 when the forgetting occurred, the name of the bank 702 performing the transaction, the branch name 703, the automatic teller machine number 704, and the forgotten medium Type 705 to display the corresponding automatic teller machine.

  Further, the remaining time 706 until the medium recovery is displayed in real time. Further, an extension key 707 is provided to be pressed to extend the remaining time until the medium recovery. The customer confirms the displayed content, and if the medium cannot be extracted in time for the remaining time until collection, it is possible to extend the remaining time until the medium is collected by pressing the extension key 707. .

  According to the description of the above embodiment, when the customer forgets to remove the medium, the target customer can be surely notified that the medium has been forgotten, and the customer can forget it by pressing the medium recovery time extension key. It is possible to provide a forgetting medium notification system that can return the medium and reduce the downtime of the automatic teller machine.

  Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the components without departing from the scope of the invention in the implementation stage.

  For example, in the present invention, the notification method is based on wireless communication. However, if the information communication terminal to be notified can be specified and two-way communication can be performed between the information communication terminal and the automatic teller machine, wireless communication is not necessary. Various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the above embodiments.

  In addition, some constituent points may be deleted from all the constituent elements shown in the embodiment. Furthermore, constituent elements over different embodiments may be appropriately combined.

DESCRIPTION OF SYMBOLS 1 ... Information communication terminal 2 ... Display part 3 ... Input part 4 ... Storage part 5 ... Communication part 6 ... Control part 7 ... Vibration part 8 ... Speaker unit 9 ... Automatic teller machine 10 ... Display unit 11 ... Detection unit 12 ... Data reading unit 13 ... Storage unit 14 ... Communication unit 15 ...・ Control unit 16: Speaker unit

Claims (5)

In a forgetting medium notification system comprising an automatic teller machine and an information communication terminal that performs bidirectional communication with the automatic teller machine,
The information communication terminal is configured to establish communication between the automatic teller machine, a display unit that displays information notified from the automatic teller machine, an input unit that receives an instruction to the automatic teller machine, and the automatic teller machine. A storage unit that stores an encryption key; a first communication unit that communicates with the automatic teller machine; a control unit that controls communication with the automatic teller machine and a search order of the encryption key; When receiving a forgetting notification from the automatic teller machine, the vibration unit that informs the customer that it has been received, and a first speaker unit that sounds a warning sound,
The automatic teller machine includes a display unit for displaying forgetting to take a medium, a detecting unit for detecting that the customer has left the automatic teller machine, and a medium used when the customer has made a transaction, A data reading unit for reading the customer-specific data; a storage unit for storing the customer-specific data read by the data reading unit; a second communication unit for communicating with the information communication terminal; and the information communication When receiving an instruction to extend the time until the forgetting medium is collected from the terminal communication and the information communication terminal, a control unit for controlling the time extension and a second sounding a warning sound when forgetting to remove the medium occurs A forgetting medium notification system.   The forgetting medium notification system according to claim 1, wherein the encryption key for establishing communication between the automatic teller machine and the information communication terminal uses the customer-specific data as an encryption key.   The forgetting according to claim 1 or 2, wherein the customer-specific data includes a bank number where the customer's account is opened, a branch number where the customer's account is opened, and the customer's account number. Media notification system.   The forgetting medium notification according to claim 1, wherein the communication partner search order for establishing communication between the automatic teller machine and the information communication terminal is determined by the past communication count, the last communication date and time, and the registration number. system.   The forgetting medium notification system according to claim 1, wherein a time for collecting the forgetting medium to the automatic teller machine is extended by transmitting an extension instruction from the information communication terminal.

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