JP2011210018A - Mental health management support system and method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To early find an employee's metal health disorder.SOLUTION: A result obtained by manager's agreement/disagreement with determination items for condition change determination about changes in condition of an employee on duty is recorded in accordance with manager's operation by a determination result recording part 11 of a manager terminal 10. and the recorded condition change determination result is transmitted to a mental health management support device 20. The condition change determination result received from the manager terminal 10 is registered in a database 22 by a determination result registering part 21 of the mental health management support device 20, and the database 22 is referred to aggregate the numbers of times of agreement per determination item in an evaluation period by an information notification part 23 of the mental health management support device 20, and the aggregation result is transmitted to the manager terminal 10 as support information. The support information received from the mental health management support device 20 is displayed on a screen by an information presentation part 12 of the manager terminal 10.

Description

  The present invention relates to health management technology, and more particularly to mental health management support technology for supporting mental health management for employees.

In recent years, the increase in mental health disorders has become a social problem. From the Ministry of Health, Labor and Welfare, managers and supervisors understand the mental health of subordinates to improve the mental health of workers, improve long working hours, improve excessive psychological burden, It is shown that "care by line" is performed to create an environment that is easy to consult (see, for example, Non-Patent Document 1).
On the other hand, companies are taking measures such as organizational diagnosis by self-administered stress checks and mental health training for managers as measures for employee mental health. In addition, as an early detection technique, a stress measurement technique using a check sheet and a vital sensor that detects biological information such as saliva and a pulse has been studied.

Ministry of Health, Labor and Welfare (former Ministry of Labor) “Guidelines for Promoting Mental Health of Workers at Workplaces-Formulation of Mental Health Promotion” August 2008 http://www.jil.go.jp/kisya/kijun/20000809_02_k /20000809_02_k_shishin.html

The causes of mental health problems include “overwork”, “workplace relationships” and “troubles and difficulties associated with business execution”. There is a problem that it cannot be expressed easily and early detection is not possible.
Since the stress check performed for the purpose of early detection is based on the subjectivity, the answer may not be accurate. Stress measurement using vital sensors can be expected as an objective index, but few are commercially available.
On the other hand, there are many reports on managers' awareness of mental health problems in their subordinates related to attendance such as being late or absent. In line care, it is said that it is important to notice something different from what subordinates do.

  The present invention is intended to solve such problems, and an object of the present invention is to provide a mental health management support technology that can detect an employee's mental health malfunction at an early stage.

  In order to achieve such an object, a mental health management support system according to the present invention includes an employee terminal used by an employee at work, and an administrator terminal used by an administrator who performs employee mental health management. Including a mental health management support device that generates support information for mental health management that quantifies employee work status for each evaluation period and provides it to the management terminal. The result of the decision made by the administrator regarding the change in the appearance based on whether or not the decision item for determining the change in appearance is met, according to the operation of the administrator, and the determination result of sending the recorded appearance change determination result to the mental health management support device A recording unit and an information presentation unit for displaying the support information received from the mental health management support device on a screen are provided, and the mental health management support device receives the information from the administrator terminal. A determination result registration unit that registers the state change determination result in the database, and an information notification unit that refers to the database and totals the number of determinations for each determination item in the evaluation period, and transmits the total result to the administrator terminal as support information Are provided.

  At this time, the terminal usage information indicating the start / end times of the use of the employee terminal and the terminal operation information indicating the operation performed for each measurement period on the employee terminal are sent to the mental health management support device. A terminal information acquisition unit that acquires from the employee terminal, and an operation information analysis unit that generates operation status information indicating an operation status of the employee terminal at each time related to the employee by analyzing the terminal usage information and the terminal operation information. Furthermore, the determination result registration unit transmits the operation status information and the terminal usage information to the administrator terminal, and the employee's attendance status received from the administrator terminal is determined to be a pass / fail judgment item for the attendance status determination. The determined attendance status determination result is registered in the database, and the operation result information received from the mental health management support device and the terminal usage information are displayed on the screen by the determination result recording unit. The result of determining the employee's attendance status at the start / end time of use of the employee terminal included in the usage information based on whether each attendance status judgment item is appropriate or not is recorded according to the operation of the administrator, and the recorded attendance status The judgment result is transmitted to the mental health management support device, and the information notification unit counts the number of times the judgment item is judged for the attendance status judgment and the state change judgment in the evaluation period, and this summary result is used as support information for the administrator terminal. You may make it transmit to.

  In addition, in the information notification unit, when at least one of the determination hit counts included in the total result reaches the item determination threshold assigned in advance to the determination item, or the total of the hit determination counts is the total count When the determination threshold is reached, the administrator terminal may be notified that an abnormality is found in the work status of the employee.

  In addition, if the information notification unit calculates the sum of each number of determinations included in the counting result and the weighting factor assigned in advance to the determination item, and the obtained points reach the point determination threshold, The administrator terminal may be notified that there is an abnormality in the work status of the manager.

  Also, when the information notification unit is notified of the change in appearance from the administrator terminal, it notifies the other administrator terminals used by other administrators other than the administrator that the change in state is seen by the employee. You may do it.

  In addition, the operation amount consisting of the number of key inputs, the key input speed, the number of mouse clicks, the mouse click speed, or the mouse cursor movement amount at the terminal is measured for each measurement period, and the obtained operation amount is An operation amount notification unit for notifying the mental health management support device as operation information is provided, and the operation information analysis unit ranks the operation amount included in the terminal operation information acquired from the employee terminal by threshold processing, at each time You may make it produce | generate the graph which shows the rank division in as terminal operation information.

  In addition, the information notification unit obtains the statistical value of the use start time included in the normal terminal usage information determined to be not applicable to the attendance status determination item among the terminal usage information acquired in the past comparison determination period. If the time difference between the use start time of the terminal usage information newly acquired from the employee terminal and the statistical value is not included in the standard time difference range, the administrator terminal will indicate that there is an abnormality in the work status of the employee May be notified.

  In addition, the employee terminal is provided with a file name notification unit that notifies the mental health management support device of the name of the program file being executed on the terminal, and the program file name notified from the employee terminal is executed by the information notification unit. When the file name of the program file used in the prohibited application is included in the file list registered in advance, the administrator terminal may be notified that an abnormality is found in the work status of the employee.

  The mental health management support method according to the present invention includes an employee terminal used by an employee at work, an administrator terminal used by an administrator who manages the employee's mental health, and the employee's work status as numerical values. A mental health management support method used in a mental health management support system including a mental health management support device that generates and provides support information for mental health management for each evaluation period to a management terminal. Changes in the state of the recorded result recorded by the administrator's operation, recorded by the administrator according to the operation of the administrator, as determined by the administrator regarding the change in the appearance of the employee at work The determination result recording step for transmitting the determination result to the mental health management support apparatus and the determination result registration unit of the mental health management support apparatus are received from the administrator terminal. The judgment result registration step for registering the state change judgment result to the database and the information notification unit of the mental health management support device refer to the database and count the number of times of judgment for each judgment item in the evaluation period. An information notifying step for transmitting to the administrator terminal as support information, and an information presenting step for displaying the support information received from the mental health management support apparatus on the screen by the information presentation unit of the administrator terminal are provided.

  At this time, the terminal information acquisition unit of the mental health management support device uses the terminal usage information indicating the start / end times of the use of the employee terminal and the terminal operation indicating the operation content performed for each measurement period on the employee terminal. The terminal information acquisition step for acquiring information from the employee terminal, and the operation information analysis unit of the mental health management support device analyzes the terminal usage information and the terminal operation information, so that the employee terminal at each time related to the employee Further comprising an operation status analysis step for generating operation status information indicating the operation status of the operation status, the determination result registration step transmits the operation status information and the terminal usage information to the administrator terminal, and received from the administrator terminal, Register the attendance status judgment result, which is determined by checking whether the attendance status of the employee is appropriate for the judgment items for attendance status judgment, and register it in the database. Operation status information and terminal usage information received from the mental health management support device are displayed on the screen, and the employee's attendance status at the start and end times of use of the employee terminal included in the terminal usage information is displayed for each attendance status judgment item. The result of the decision on whether or not is recorded is recorded according to the operation of the manager, the recorded attendance status judgment result is transmitted to the mental health management support device, and the judgment for attendance status judgment and state change judgment is performed by the information notification step. It is also possible to count the number of times corresponding to the determination of the item in the evaluation period, and transmit the count result to the administrator terminal as support information.

  According to the present invention, changes in the working status of employees registered in the database are aggregated and digitized for each evaluation period, and presented to the administrator as support information for mental health management. The Therefore, based on this support information, even if the problem is not easily expressed, the manager can easily and quickly determine the mental health of the employee from the situation of the employee that is different from the normal situation. Can detect malfunctions.

It is a block diagram which shows the structure of the mental health management assistance system concerning 1st Embodiment. It is explanatory drawing which shows the example of a management form of mental health. It is a structural example of a mode change recording screen. It is a structural example of the mode change determination result registered in the database. It is an example of composition of support information concerning a 1st embodiment. It is a structural example of mode change determination item information. It is an example of composition of total evaluation index information. It is a sequence diagram which shows operation | movement of the mental health management assistance system concerning 1st Embodiment. It is a block diagram which shows the structure of the mental health management assistance system concerning 2nd Embodiment. It is a structural example of terminal usage information. It is a structural example of terminal operation information. It is a structural example of rank information. It is a structural example of terminal operation information. It is a structural example of an attendance status recording screen. It is a flowchart which shows an item description order selection process. It is a structural example of the attendance status determination result registered in the database. It is an example of composition of support information concerning a 2nd embodiment. It is a structural example of attendance status determination item information. It is a sequence diagram which shows operation | movement of the mental health management assistance system concerning 2nd Embodiment.

Next, embodiments of the present invention will be described with reference to the drawings.
[First Embodiment]
First, a mental health management support system according to a first embodiment of the present invention will be described with reference to FIG. FIG. 1 is a block diagram illustrating a configuration of a mental health management support system according to the first embodiment.
This mental health management support system 1 has a function of generating support information for mental health management in which the work status of employees is quantified for each evaluation period and providing it to the administrator.

The mental health management support system 1 is provided with one or more employee terminals 30, one or more administrator terminals 10, and a mental health management support apparatus 20 as main devices. It is connected so that data communication is possible.
FIG. 2 is an explanatory diagram showing an example of a mental health management form. Here, an example of mental health management related to the X section is shown. In the X part, three groups A, B, and C are provided, and among these, the group A is provided with two subgroups A1 and A2.

  In this mental health management example, for each of the groups A, B, and C, one main manager consisting of the group leaders LA, LB, and LC of the group is provided, and the mental health of the group members in the group is managed. It is supposed to be. In the group where the subgroup exists, a sub-manager consisting of a sub-group leader is provided as a sub-group leader, and the mental health of the group members in the group is managed together with the main manager.

Therefore, in the group A, the two subgroup leaders LA1 and LA2 of the subgroups A1 and A2 serve as sub-managers, and manage the mental health of the group members in the respective subgroups A1 and A2. Further, the mental health of the sub group leaders LA1 and LA2 is managed by the group leader A, and the mental health of the group leaders A, B, and C is managed by the general manager LX.
In addition, this invention is not limited to this example about the management form of mental health, It can apply also to another management form.

The administrator terminal 10 is an information processing terminal such as a personal computer, and is a terminal used by an administrator who performs employee mental health management.
The mental health management support device 20 includes an information processing device such as a server device. The mental health management support device 20 generates support information for mental health management in which the work status of employees is quantified and provides the information to the administrator terminal 10.
The employee terminal 30 is an information processing terminal such as a personal computer, and is a terminal used by an employee at work.

  In the present embodiment, the administrator terminal 10 records the result of the determination made by the administrator regarding the change in the appearance of the employee's work based on whether or not the determination item for the appearance change is determined according to the operation of the administrator. The recorded state change determination result is notified to the mental health management support apparatus 20, and the state change determination result notified from the administrator terminal 10 is registered in the database by the mental health management support apparatus 20, and the determination is made with reference to this database. The number of times corresponding to the determination for each item is totaled in the evaluation period, and the total result is notified to the administrator terminal 10 as support information.

[Administrator terminal]
Next, the configuration of the administrator terminal 10 according to the present embodiment will be described in detail with reference to FIG.
The administrator terminal 10 includes an information processing terminal such as a personal computer, and is provided with a configuration of a general information processing terminal such as a keyboard, a mouse, a display screen, a CPU, a storage unit, and a communication interface. Various functional units are realized by executing the read program by the CPU.
The administrator terminal 10 includes a determination result recording unit 11 and an information presentation unit 12 as main functional units.

The determination result recording unit 11 transmits a state change record request to the mental health management support apparatus 20 via the communication network 40 in response to an administrator's state change record request operation, and mental health management support in response thereto. According to the operation of the administrator, the administrator determines the result of the screen change display of the state change recording screen received from the device 20 and the change in the state of the employee's work by determining whether or not the determination item for the state change determination is appropriate. And a function of transmitting the recorded state change determination result to the mental health management support apparatus 20 via the communication network 40.
The information presentation unit 12 has a function of displaying support information for mental health management received from the mental health management support apparatus 20 on a screen.

[Mental health management support device]
Next, the configuration of the mental health management support apparatus 20 according to the present embodiment will be described in detail with reference to FIG.
The mental health management support device 20 includes an information processing device such as a server device, and is provided with a configuration possessed by a general information processing device such as a keyboard, a mouse, a display screen, a CPU, a storage unit, and a communication interface. Various functional units are realized by executing the program read from the unit by the CPU.
The mental health management support apparatus 20 includes a determination result registration unit 21, a database (hereinafter referred to as a database) 22, and an information notification unit 23 as main functional units.

  In response to reception of the state change recording request transmitted from the administrator terminal 10, the determination result registration unit 21 reads a template file, for example, in HTML format, which is stored in advance in the storage unit, and responds to the state change recording request. A function of generating a state change recording screen, a function of transmitting the generated state change recording screen to the requesting administrator terminal 10, and a function of registering the state change determination result received from the administrator terminal 10 in the database 22. have.

FIG. 3 is a configuration example of the state change recording screen. Here, various attribute information such as the name and ID of the employee who records the change in the state, the name and ID of the manager who records the change in the state, and the date and time when the change in the state is recorded are displayed.
In each judgment item column, the contents of the judgment item for state change judgment, a selection input operation symbol such as a check box for recording the success / failure to the judgment item, a text box for recording a free word, etc. The text input operation symbols are displayed as a set. Thereby, as mental health management, the manager can determine and record the change in the state of the employee's work based on whether or not each determination item is correct.

  In addition, in the added item column, the contents of the determination item for adding point determination, a selection input operation symbol such as a check box for recording whether or not the determination item is true, and a text box for recording a free word, etc. The text input operation symbols are displayed as a set. Thereby, in the mental health management, the manager can determine the points added to the work of the employees based on whether or not each determination item is correct.

The database 22 includes a storage device such as a hard disk, and has a function of accumulating the state change determination results received from the administrator terminal 10.
FIG. 4 is a configuration example of a state change determination result registered in the database. Here, for each state change determination result, the recording date and time, the ID of the employee who is to record the state change, the ID of the determination item determined to be applicable, and the ID of the administrator who recorded the state change as a set It is registered.

  The information notification unit 23 refers to the state change determination result in the database 22 and a function of counting the number of times of determination for each determination item in the evaluation period, and uses the total result as support information to the administrator terminal 10 for each evaluation period. A function to notify periodically, a function to notify the administrator terminal that an abnormality is found in the work status of the employee based on the counting result, and an employee who has received a state change determination result from the administrator terminal 10 A function of notifying another manager terminal used by another manager other than the manager, for example, a sub-manager of the employee, that the person can see a change in state. The evaluation period is set in accordance with the actual mental health management operation such as one week or one month.

  As a specific function for notifying an employee's abnormality, when at least one of the number of determinations included in the counting result reaches the determination number threshold assigned in advance to the determination item, the employee's work The function of notifying the administrator terminal that there is an abnormality in the situation, and the total number of judgments included in the aggregated result reaches the total number of times threshold assigned in advance to the total number of times, the employee's work A function that notifies the administrator terminal that an abnormality is seen in the situation and the number of times corresponding to the determination included in the counting result are multiplied by the points assigned in advance to the determination item. When the total point threshold value assigned in advance to the total point is reached, it has a function of notifying the administrator terminal that an abnormality is found in the work status of the employee. .

  FIG. 5 is a configuration example of support information according to the first embodiment. Here, for each employee, the number of times related to each state change determination item 51, the total number of times, the points obtained by summing these items with weights, the number of times related to each added item 52, the total number of times, these totaled during the evaluation period The point which totaled the item with the weight is shown.

  FIG. 6 is a configuration example of the state change determination item information. Here, for each item ID of the state change determination item, an item name, determination contents, an item determination threshold value, and a weight coefficient are registered. The state change determination item information is stored in advance in the storage unit of the mental health management support apparatus 20 and is used when the information notification unit 23 adds up the state change determination results in the database 22. About this mode change determination item information, it is good also as a setting change possible from the mental health management assistance apparatus 20 or the administrator terminal 10. FIG.

  For each state change determination item, an item determination threshold and a weighting coefficient are set as an evaluation index for each item for evaluating each state change determination result. When the threshold value is reached, the information terminal 23 notifies the administrator terminal that an abnormality is found in the work status of the employee, separately from the periodic notification for each evaluation period. The weighting factor is a parameter for weighting and evaluating each state change determination item. The number of times of determination and the weighting factor of each item are summed, and the calculation result is recorded in the support information as a point.

  FIG. 7 is a configuration example of total evaluation index information. Here, a total number determination threshold value and a point determination threshold value are registered for each evaluation period. The total evaluation index information is stored in advance in the storage unit of the mental health management support apparatus 20 and is used when the information notification unit 23 evaluates the state change determination result of the database 22. The total evaluation index information may be changeable from the mental health management support device 20 or the administrator terminal 10.

  When the total number of times corresponding to each state change determination item aggregated during the evaluation period reaches the total number determination threshold, the information notification unit 23 changes the employee's work status separately from the periodic notification for each evaluation period. The administrator terminal 10 is notified that an abnormality is seen. In addition, when the points counted during the evaluation period reach the point determination threshold, the administrator terminal indicates that an abnormality is seen in the work status of the employee from the information notification unit 23 separately from the periodic notification for each evaluation period. 10 is notified.

  Moreover, when the information notification part 23 produces | generates assistance information, an applicable column is displayed according to color based on these evaluation indexes classified by item and total evaluation index information. For example, in the support information indicating the aggregation result in the evaluation period of one week shown in FIG. 5, the total number of times for the employee of ID002 is “5”, which exceeds the total number determination threshold “4” of FIG. Therefore, the total number column and the employee name column are displayed by color. Further, since the point regarding the employee of ID 101 is “70”, which is higher than the point determination threshold “40” in FIG. 7, the point field and the employee name field are displayed by color.

[Operation of First Embodiment]
Next, the operation of the mental health management support system 1 according to the present embodiment will be described with reference to FIG. FIG. 8 is a sequence diagram illustrating an operation of the mental health management support system according to the first embodiment.

  When the administrator recognizes a change in the appearance of the employee's work and performs an operation change recording request operation on the administrator terminal 10, the determination result recording unit 11 of the administrator terminal 10 receives the mental health via the communication network 40. A state change recording request including, for example, the employee ID and the manager ID is transmitted to the management support apparatus 20 (step 100).

  In response to this state change recording request, the determination result registration unit 21 of the mental health management support apparatus 20 reads a template file, for example, in HTML format, which is stored in advance in the storage unit, and designates the specified employee ID and management. A state change recording screen corresponding to the state change recording request is generated based on the user ID (step 101) and transmitted to the requesting administrator terminal 10 (step 102).

  The determination result recording unit 11 of the administrator terminal 10 displays the state change recording screen on the screen, and the result of the determination made by the administrator regarding the change in the state of the employee's work based on whether or not the determination item for the state change determination is appropriate, Recording is performed according to the operation of the administrator (step 103), and a state change registration request including the recorded state change determination result is transmitted to the mental health management support apparatus 20 via the communication network 40 (step 104).

In response to this state change registration request, the determination result registration unit 21 of the mental health management support apparatus 20 registers the state change determination result included in this request in the database 22 (step 105).
In addition, the information notification unit 23 of the mental health management support apparatus 20 transmits a state change registration notification indicating that the state change is seen by the employee to the administrator terminal 10 that is a request source of the state change registration request (step 106).

  When the information notification unit 23 of the mental health management support apparatus 20 transmits the state change registration notification to the administrator terminal 10, based on the management form information indicating the mental health management form preset in the storage unit, It is confirmed whether or not the sub-manager of the employee exists, and if it exists, the state change registration notification may be transmitted to the manager terminal 10 of the sub-manager.

  Moreover, the information notification part 23 totals the state change determination result of the database 22 in the evaluation period of one week or one month, and when the number of hits corresponding to each state change determination item reaches the item determination threshold, When the total number of hits reaches the threshold for determining the total number of times, or when the points reach the point determination threshold, it can be seen that there is an abnormality in the employee's work status even if the notification trigger has not arrived. It is notified to the administrator terminal 10 together with the change registration notification or a separate bulletin notification different from the state change registration notification, and with the support information including the result of aggregation up to the middle of the evaluation period.

  After that, when a weekly report notification opportunity comes, the information notification unit 23 of the mental health management support device 20 generates support information by aggregating the state change determination results of the database 22 for each employee in an evaluation period of one week. (Step 110), a weekly report notification including the obtained support information is transmitted to the manager terminal 10 of the employee's main manager or sub-manager (Step 111).

The information presentation unit 12 of the manager terminal 10 presents support information for mental health management received from the mental health management support apparatus 20 to the manager by displaying it on the screen (step 112).
As a result, even if the problem is not easily expressed based on this support information, the manager can easily and quickly identify the employee's mentality from the situation of the employee different from normal. Can detect health problems.

  In addition, when a monthly report notification opportunity arrives, the information notification unit 23 of the mental health management support device 20 generates support information by aggregating the state change determination results in the database 22 for each employee in an evaluation period of 1 month. (Step 120), a monthly report notification including the obtained support information is transmitted to the manager terminal 10 of the employee's main manager or sub-manager (step 121).

The information presentation unit 12 of the manager terminal 10 presents support information for mental health management received from the mental health management support apparatus 20 to the manager by displaying it on the screen (step 122).
As a result, even if the problem is not easily expressed based on this support information, the manager can easily and quickly identify the employee's mentality from the situation of the employee different from normal. Can detect health problems.

[Effect of the first embodiment]
As described above, in the present embodiment, the determination result recording unit 11 of the administrator terminal 10 determines the result of the determination by the administrator regarding the change in the state of the employee's work by determining whether the determination item for the state change determination is appropriate. Recording according to the operation of the administrator, transmitting the recorded state change determination result to the mental health management support device, and the state change determination received from the administrator terminal 10 by the determination result registration unit 21 of the mental health management support device 20 The result is registered in the database 22, the information notification unit 23 of the mental health management support device 20 refers to the database 22, and the number of times of determination for each determination item is totaled in the evaluation period, and this total is used as support information as an administrator. The support information transmitted to the terminal 10 and received from the mental health management support apparatus 20 is displayed on the screen by the information presentation unit 12 of the administrator terminal 10.

  As a result, changes in the working state of employees registered in the database are aggregated and digitized for each evaluation period, and presented to the administrator as support information for mental health management. Therefore, based on this support information, even if the problem is not easily expressed, the manager can easily and quickly determine the mental health of the employee from the situation of the employee that is different from the normal situation. Can detect malfunctions.

[Second Embodiment]
Next, a mental health management support system according to the second embodiment of the present invention will be described with reference to FIG. FIG. 9 is a block diagram illustrating a configuration of a mental health management support system according to the second embodiment.

  In the first embodiment, the case where the mental health management support apparatus 20 transmits the totaling result obtained by totalizing the employee state change determination results to the administrator terminal 10 as support information has been described as an example. In the present embodiment, in addition to this, a case will be described in which the totaling result obtained by totaling the employee attendance status determination results is included in the support information and transmitted to the administrator terminal 10.

  The employee terminal 30 according to the present embodiment generates terminal usage information indicating the start / end times of use of the terminal and terminal operation information indicating the operation content performed for each measurement period on the terminal. In addition, a terminal information notification unit 31 that transmits to the mental health management support apparatus 20 via the communication network 40 is provided.

In general information processing terminals, the date and time related to the use of the terminal, such as the date and time related to power on / off and logon / off, is recorded by the OS, and the terminal information notification unit 31 generates terminal usage information based on these records. do it.
FIG. 10 is a configuration example of terminal usage information. Here, the power-on date and time indicating the date and time when the employee terminal 30 was turned on, the logon date and time indicating the date and time when the employee logged on at the employee terminal 30, and the log-off indicating the date and time when the employee logged off at the employee terminal 30 The power-off date / time indicating the date / time and the date / time when the power of the employee terminal 30 is cut off is recorded as the terminal usage information.

The terminal operation information is an index for objectively quantifying the work status of the employee. Specifically, the number of key inputs, the key input speed, the number of mouse clicks, the mouse click speed, or the mouse cursor on the terminal. What is necessary is just to use the count result which measured the operation amount of the employee in the said terminal, such as movement amount, for every measurement period. About a measurement period, you may set to the memory | storage part of the employee terminal 30 previously, and the value notified from the mental health management assistance apparatus 20 may be used.
FIG. 11 is a configuration example of terminal operation information. Here, operation amounts such as measurement date / time, employee ID, number of keyboard inputs, keyboard input speed, number of mouse clicks, and amount of mouse movement are recorded.

  Moreover, the mental health management support apparatus 20 according to the present embodiment analyzes the terminal usage information and the terminal operation information, and the terminal information acquisition unit 24 that acquires the terminal usage information and the terminal operation information from the employee terminal 30. Thus, an operation information analysis unit 25 that generates operation status information indicating the operation status of the employee terminal at each time related to the employee is further provided.

FIG. 12 is a configuration example of rank information. Here, for each operation amount included in the terminal operation information, a rank threshold for ranking the operation amount into four ranks of “no operation”, “weak operation”, “during operation”, and “strong operation” is set. Each is registered.
The operation information analysis unit 25 performs threshold processing on the operation amount included in the terminal operation information acquired from the employee terminal 30 based on rank information stored in advance in the storage unit of the mental health management support device 20. And has a function of generating a graph indicating rank classification at each time as terminal operation information.

  FIG. 13 is a configuration example of terminal operation information. Here, the working days are arranged on the vertical axis, and the result of ranking at each time is displayed on the horizontal axis by a color band. In addition, the employee may be able to confirm his / her work status by browsing the terminal operation information of the mental health management support apparatus 20 from the employee terminal 30. A comment may be written about the power-off state of the employee terminal 30 and the period during which no operation is continued.

  In addition, in the mental health management support apparatus 20, the determination result registration unit 21 receives a time status recording request transmitted from the administrator terminal 10 and is stored in advance in the storage unit, for example, a template file in HTML format And a function for generating the attendance status recording screen according to the attendance status record request, and a function for transmitting the generated attendance status recording screen to the requesting administrator terminal 10 together with the operation status information and the terminal usage information. The management terminal 10 further has a function of registering in the database 22 the attendance status determination result determined from whether or not the attendance status of the employee is determined by the determination of the attendance status determination item.

In addition, the information notification unit 23 has a function of counting the number of determinations of the determination items for the attendance status determination and the state change determination in the evaluation period, and a function of notifying the administrator terminal 10 of the total result as support information. In addition.
As a specific function for notifying an employee's abnormality, when the attendance status determination result notified from the administrator terminal 10 includes a corresponding determination to a determination item for determining whether the employee is late or absent, A function for notifying the administrator terminal 10 that an abnormality is found in the work status of the employee and an operation amount included in the terminal operation information acquired from the employee terminal 30 are stored in the storage unit in advance. In the case where the standard operation amount range is not included, the administrator terminal 10 is notified that there is an abnormality in the work status of the employee.

  In the administrator terminal 10 according to the present embodiment, the determination result recording unit 11 requests the attendance status recording request to the mental health management support apparatus 20 via the communication network 40 in response to the administrator's attendance status record request operation. , A function for displaying the operation status information, terminal usage information and attendance status recording screen received from the mental health management support device 20 in response to this, and an administrator who is included in the terminal usage information A function that records the employee's attendance status at the start / end time of the employee terminal based on whether or not each attendance status judgment item is appropriate, according to the operation of the administrator, and the recorded attendance status judgment result, And a function of transmitting to the mental health management support apparatus 20 via the communication network 40.

  FIG. 14 is a configuration example of the attendance status recording screen. Here, for each date and time indicating the operation of the employee terminal 30 included in the terminal usage information, selection of a pull-down menu or the like for recording the contents of the operation and the employee's attendance status related to the date and time An operation symbol for input is displayed. For example, when the power ON time is delayed from the work start time, the manager can determine “late” as the employee's attendance status. Thereby, as mental health management, the manager can determine and record the employee's attendance status based on whether or not each determination item is appropriate.

  With respect to the operation symbol for selection input for recording the attendance status on the attendance status recording screen, the determination result recording unit 11 preferentially selects items that are highly likely to be selected based on the date and operation contents. You may make it describe. Generally, in the operation symbol for selection input such as a pull-down menu, when the number of items as selection candidates increases, it takes time to find an item to be selected, which may cause erroneous selection. Therefore, the determination result registration unit 21 may estimate the attendance status for each operation content, and may display the items most likely to be selected among these items at the top.

  FIG. 15 is a flowchart showing the item description order selection process. In the determination result registration unit 21, for example, the power ON time included in the terminal usage information is compared with the work start time set in the storage unit in advance (step 200), and the power ON time is determined from the work start time. If late (step 200: YES), the employee is likely to be late, so the display order of the item "late" in the pull-down menu is set to the top (step 201), and the power-on time starts work If it is earlier than the time (step 200: NO), the display order of the item “late” in the pull-down menu is lowered to the lower level (step 202). As a result, it is possible to display items that are highly likely to be selected from among the items.

  FIG. 16 is a configuration example of the attendance status determination result registered in the database. Here, for each state change determination result, the recording date and time, the ID of the employee who records the attendance status, the ID of the determination item determined to be relevant, and the ID of the administrator who recorded the attendance status are as a set It is registered.

  FIG. 17 is a configuration example of support information according to the second embodiment. Here, for each employee, in addition to the number of times related to each state change determination item 51 and each additional item 52 described in FIG. The number of times related to each attendance status determination item 53, the total number of times, and points obtained by summing these items with weights are shown.

  FIG. 18 is a configuration example of attendance status determination item information. Here, for each item ID of the attendance status determination item, an item name, determination details, an item determination threshold, and a weighting factor are registered. The attendance status determination item information is stored in advance in the storage unit of the mental health management support apparatus 20 and is used when the information notification unit 23 totals the attendance status determination results in the database 22. About this attendance status determination item information, it is good also as a setting change possible from the mental health management assistance apparatus 20 or the administrator terminal 10. FIG.

[Operation of Second Embodiment]
Next, the operation of the mental health management support system 1 according to the present embodiment will be described with reference to FIG. FIG. 19 is a sequence diagram illustrating the operation of the mental health management support system according to the second embodiment.

When the employee terminal 30 is turned on and the terminal information notification unit 31 is activated, the terminal information notification unit 31 receives an authentication request including authentication information such as an employee ID, and supports mental health management via the communication network 40. Transmit to device 20 (step 210).
In response to the authentication request from the employee terminal 30, the terminal information acquisition unit 24 of the mental health management support apparatus 20 executes an authentication process based on the authentication information included in the authentication request (Step 211), and responds to the authentication success. Then, an information transmission start request including the operation information measurement interval is transmitted to the requesting employee terminal 30 (step 212).

In response to an information transmission start request from the mental health management support device 20, the terminal information notification unit 31 of the employee terminal 30 uses the date and time related to turning on / off the power and logging on / off as terminal usage information, and the mental health management support device 20 (Step 213).
The terminal information acquisition unit 24 of the mental health management support apparatus 20 receives the terminal usage information from the employee terminal 30 and registers it in the database 22 (step 214).

  In addition, the terminal information notifying unit 31 of the employee terminal 30 has the number of key inputs, the key input speed, the number of mouse clicks, the mouse click speed, or the amount of mouse cursor movement for each measurement interval included in the operation information transmission request. For example, the operation amount of the employee at the terminal is measured and transmitted as terminal operation information to the mental health management support apparatus 20 (step 215).

The terminal information acquisition unit 24 of the mental health management support device 20 receives the terminal operation information from the employee terminal 30 and registers it in the database 22 (step 216), and the operation information analysis unit 25 adds the received terminal operation information to the terminal operation information. The operation amount included is ranked by threshold processing, and a graph showing the ranking at each time is generated as terminal operation information (step 217).
At this time, when the information notification unit 23 and the operation amount are not included in the standard operation amount range stored in the storage unit in advance and in the measurement period, the administrator terminal 10 indicates that an abnormality is observed in the work status of the employee. May be notified.

  After that, when the administrator performs an attendance status recording request operation on the administrator terminal 10, the determination result recording unit 11 of the administrator terminal 10 transmits, for example, the employee to the mental health management support device 20 via the communication network 40. The attendance status recording request including the employee ID and the manager ID is transmitted (step 220).

  The determination result registration unit 21 of the mental health management support apparatus 20 reads a template file in, for example, an HTML format stored in advance in the storage unit in response to the attendance status recording request, and designates the specified employee ID and management. The attendance status record screen corresponding to the attendance status record request is generated based on the person ID (step 221) and transmitted to the requesting administrator terminal 10 (step 222).

  The determination result recording unit 11 of the administrator terminal 10 displays the attendance status recording screen on the screen, and the result of the determination by the administrator regarding the change in the appearance of the employee's work based on whether or not the determination item for the attendance status determination is determined, Recording is performed according to the operation of the manager (step 223), and the attendance status registration request including the recorded attendance status determination result is transmitted to the mental health management support apparatus 20 via the communication network 40 (step 224).

In response to the attendance status registration request, the determination result registration unit 21 of the mental health management support apparatus 20 registers the attendance status determination result included in this request in the database 22 (step 225).
At this time, the information notification unit 23 manages that the employee's work status is abnormal when the attendance status determination result includes a determination item for determining whether the employee is late or absent. The person terminal 10 may be notified.

Thereafter, in the information notification unit 23 of the mental health management support device 20, the processing after step 110 in FIG. 8 described above is performed, and the support information obtained by tabulating the state change determination result and the attendance status result in the database 22 is obtained in the evaluation period. Is transmitted to the administrator terminal 10 every time.
As a result, even if the problem is not easily expressed based on this support information, the manager can easily and quickly determine the problem from the employee's situation or attendance status different from normal, Can detect employee mental health problems.

[Effect of the second embodiment]
As described above, the present embodiment has been described by taking as an example the case where the mental health management support apparatus 20 transmits the tabulation results obtained by tabulating the employee state change determination results to the manager terminal 10 as support information. In the present embodiment, in addition to this, the total result obtained by totaling the employee's attendance status determination result is included in the support information and transmitted to the administrator terminal 10, so that the change in the state of the employee's work In addition, the attendance status of employees is aggregated and digitized for each evaluation period and presented to the administrator as support information for mental health management.
Therefore, based on this support information, even if the problem does not appear easily, the manager can easily and before making a problem from the employee's attendance status in addition to the situation of the employee different from normal Early detection of employee mental health problems.

[Extended embodiment]
The present invention has been described above with reference to the embodiments, but the present invention is not limited to the above embodiments. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.

  The case where the support information is notified from the mental health management support apparatus 20 to the administrator terminal 10 has been described above. Specifically, a reminder mail such as a weekly report or a monthly report is sent on a preset day. You may do it. Alternatively, the information notification unit 23 of the mental health management support device 20 may be provided with a Web function so that support information such as a weekly report or a monthly report is provided as needed in response to an access request from the administrator terminal 10.

  In the second embodiment, in the information notification unit 23 of the mental health management support apparatus 20, the operation amount included in the terminal operation information is within the standard operation amount range in the measurement period that is stored in the storage unit in advance. When not included, the example in which the administrator terminal 10 is notified that the employee's work status is abnormal has been described. However, the use start time and the reference use such as the power ON time and the logon time included in the terminal use information When the time difference from the start time is not included in the standard time difference range, the administrator terminal 10 may be notified that an abnormality is found in the work status of the employee. Thereby, an administrator can grasp | ascertain the attendance status of an employee easily and early.

  At this time, for the standard time range, a statistical value such as an average may be used from past terminal usage information instead of a fixed value. For example, normal terminal usage that is determined to be not applicable to the attendance status judgment item from the terminal usage information acquired in the past comparative judgment period, such as one year ago, three months ago, one month ago, and one week ago If the statistical value of the usage start time included in the information is obtained and the time difference between the usage start time and the statistical value of the terminal usage information newly acquired from the employee terminal 30 is not included in the standard time difference range, the employee The administrator terminal may be notified that there is an abnormality in the work status of the manager. Thereby, it can respond flexibly to the working style of each employee.

  For statistical values, statistical values are calculated not only from one comparison determination period but also from a plurality of comparison determination periods, and these statistical values are compared with newly acquired use start times, respectively, and at least one of them is calculated. When the time difference from one statistical value is not included in the standard time difference range, the administrator terminal may be notified that an abnormality is found in the work status of the employee. Mental health disorders can show a gradual response to sudden behavior, so accurately compare changes in employee attendance status by comparing different spans, such as long-term, medium-term, and short-term be able to. Moreover, the time change of the use start time may be graphed and presented to the administrator.

  In addition, based on the terminal usage information indicating the start and end times of use of the employee terminal and the terminal operation information indicating the operation performed for each measurement period on the employee terminal, the presence or absence of the employee's abnormality In the case where business using a web browser is performed, the presence or absence of an abnormality of the employee may be determined based on the browsing time length for each web screen.

  At this time, a time length notification for measuring the browsing time length of each web screen displayed based on the web browser operation by the employee on the employee terminal 30 and notifying the obtained browsing time length to the mental health management support device If the browsing time length notified from the employee terminal 30 by the information notification unit 23 of the mental health management support device 20 is not included in the standard browsing time length range for one web screen, The administrator terminal 10 may be notified that there is an abnormality in the work status. As a result, it is possible to confirm changes in the degree of concentration and work efficiency of employees.

In addition, when an application that is prohibited from starting during working hours, such as a game, is started by an employee, it may be determined that there is an abnormality in the employee's work status. You may make it notify that abnormality is seen.
In this case, the employee terminal 30 is provided with a file name notification unit for notifying the mental health management support device 20 of the name of the program file being executed on the terminal, and the information notification unit 23 of the mental health management support device 20 is provided. The program file name notified from the employee terminal 30 is compared with the file list of the storage unit in which the file name of the program file used in the execution prohibition application is registered in advance, and the notified program file name is the file If it is included in the list, the administrator terminal 10 may be notified that there is an abnormality in the work status of the employee.

As a result, when the employee activates an execution prohibition application such as a game during work, it is possible to confirm a change in the degree of concentration or work efficiency of the employee.
At this time, the number of activations of the execution prohibition application such as a game may be automatically counted and registered in the database 22 as a state change determination result.

  DESCRIPTION OF SYMBOLS 1 ... Mental health management support system, 10 ... Manager terminal, 11 ... Determination result recording part, 12 ... Information presentation part, 20 ... Mental health management support apparatus, 21 ... Determination result registration part, 22 ... Database, 23 ... Information notification , 24 ... Terminal information acquisition unit, 25 ... Operation information analysis unit, 30 ... Employee terminal, 31 ... Terminal information notification unit, 40 ... Communication network, 51 ... State change determination item, 52 ... Additional item, 53 ... Attendance status Judgment item.

Claims (10)

Employee terminals used by employees, manager terminals used by managers who manage the mental health of the employees, and support information for mental health management that quantifies the work status of the employees Including a mental health management support device that is generated for each evaluation period and provided to the management terminal,
The administrator terminal is
About the change of the state in the work of the employee, the result of the determination by the manager depending on whether or not the determination item for the state change is determined is recorded according to the operation of the administrator, and the recorded state change determination result is recorded in the mental A determination result recording unit to be transmitted to the health management support device;
An information presentation unit for displaying the support information received from the mental health management support device on a screen;
The mental health management support device
A determination result registration unit that registers the state change determination result received from the administrator terminal in a database;
A mental health comprising: an information notifying unit for referring to the database and counting the number of hits for each judgment item in the evaluation period and transmitting the count result to the manager terminal as the support information. Management support system. The mental health management support system according to claim 1,
The mental health management support device
Terminal information acquisition for acquiring terminal usage information indicating the start / end times of use of the employee terminal and terminal operation information indicating operation details performed for each measurement period at the employee terminal from the employee terminal And
An operation information analysis unit that generates operation status information indicating an operation status of the employee terminal at each time concerning the employee by analyzing the terminal usage information and the terminal operation information;
The determination result registration unit transmits the operation status information and the terminal usage information to the administrator terminal, and receives the employee's attendance status received from the administrator terminal as a determination item for determining attendance status. Register the attendance status determination result determined by success or failure in the database,
The determination result recording unit displays the operation status information and the terminal usage information received from the mental health management support device on a screen, and uses the employee terminal usage start / end times included in the terminal usage information. The result of determining whether or not the employee's attendance status is determined by whether or not each of the attendance status determination items is recorded according to the operation of the administrator, and the recorded attendance status determination result is transmitted to the mental health management support device,
The information notifying unit totals the number of times of determination of the determination items for the attendance status determination and the state change determination in the evaluation period, and transmits the total result to the manager terminal as the support information. Mental health management support system. In the mental health management support system according to claim 1 or claim 2,
The information notification unit, when at least any one of the determination hit counts included in the aggregation result reaches an item determination threshold assigned in advance to the determination item, or the sum of the determination hit counts is a total A mental health management support system that notifies the manager terminal that an abnormality is found in the work status of the employee when the number determination threshold is reached. In the mental health management support system according to any one of claims 1 to 3,
The information notification unit performs a product-sum calculation on the number of times corresponding to each determination included in the counting result and a weighting factor assigned in advance to the determination item, and when the obtained point reaches a point determination threshold, A mental health management support system that notifies the manager terminal that an abnormality is found in the work status of an employee. In the mental health management support system according to any one of claims 1 to 4,
The other information terminal used by another administrator other than the administrator that the information notification unit is notified of the change in the state of the employee when the state change determination result is notified from the administrator terminal. Mental health management support system characterized by notifying In the mental health management support system according to claim 2,
The employee terminal measures the amount of operation consisting of the number of key inputs, the key input speed, the number of mouse clicks, the mouse click speed, or the amount of movement of the mouse cursor for each measurement period, and the obtained operation amount is An operation amount notification unit for notifying the mental health management support device as terminal operation information is provided,
The operation information analysis unit ranks the operation amount included in the terminal operation information acquired from the employee terminal by threshold processing, and generates a graph indicating the ranking at each time as the terminal operation information. Mental health management support system characterized by that. In the mental health management support system according to claim 2 or claim 6,
The information notification unit includes a statistical value of the use start time included in the normal terminal use information determined to be not applicable to the attendance status determination item among the terminal use information acquired in the past comparison determination period. When the time difference between the use start time of the terminal usage information newly acquired from the employee terminal and the statistical value is not included in the standard time difference range, an abnormality is seen in the work status of the employee. A mental health management support system, which notifies the manager terminal of the fact. In the mental health management support system according to any one of claims 1 to 7,
The employee terminal includes a file name notification unit that notifies the mental health management support device of a program file name being executed on the terminal,
The information notification unit, when the program file name notified from the employee terminal is included in a file list in which file names of program files used in the execution prohibition application are registered in advance, A mental health management support system that notifies the manager terminal that an abnormality is found in the work status. Employee terminals used by employees, manager terminals used by managers who manage the mental health of the employees, and support information for mental health management that quantifies the work status of the employees A mental health management support method used in a mental health management support system including a mental health management support device that is generated for each evaluation period and provided to the management terminal,
The determination result recording unit of the administrator terminal records the result of the determination made by the administrator on whether or not the determination item for determining the change in state is appropriate for the change in the state of work of the employee according to the operation of the administrator. And a determination result recording step of transmitting the recorded state change determination result to the mental health management support device;
A determination result registration step in which the determination result registration unit of the mental health management support apparatus registers the state change determination result received from the administrator terminal in a database;
Information that the information notification unit of the mental health management support device refers to the database and totals the number of determinations for each determination item during the evaluation period, and transmits the total result to the manager terminal as the support information A notification step;
A mental health management support method, comprising: an information presentation step in which the information presentation unit of the manager terminal displays the support information received from the mental health management support device on a screen. The mental health management support method according to claim 9,
The terminal information acquisition unit of the mental health management support device includes terminal usage information indicating the start and end times of use of the employee terminal, and terminal operation information indicating operation details performed for each measurement period on the employee terminal. And a terminal information acquisition step of acquiring from the employee terminal,
The operation information analysis unit of the mental health management support device generates operation status information indicating the operation status of the employee terminal at each time concerning the employee by analyzing the terminal usage information and the terminal operation information. An operation state analysis step, and
In the determination result registration step, the operation status information and the terminal usage information are transmitted to the administrator terminal, and the employee's attendance status received from the administrator terminal is added to the determination items for the attendance status determination. Register the attendance status determination result determined by success or failure in the database,
The determination result recording step displays the operation status information and the terminal usage information received from the mental health management support device on the screen, and the use start / end times of the employee terminal included in the terminal usage information are displayed. The result of determining whether or not the employee's attendance status is determined by whether or not each of the attendance status determination items is recorded according to the operation of the administrator, and the recorded attendance status determination result is transmitted to the mental health management support device,
In the information notifying step, the number of times of determination of the determination items for the attendance status determination and the state change determination is totaled in the evaluation period, and the total result is transmitted to the manager terminal as the support information. Mental health management support method.