JP2011041764A - Game customer management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a game customer management system which can collect all game information of all game customers, analyze the quality of customers, and extract a suspicious character by authenticating game customer's face per each game machine and per each counting device as such. <P>SOLUTION: There are installed: a photographing means 31 which takes a photograph of a person's face per each game machine 5 and per each counting device 6; a personal information storage means 21 which memorizes a personal information including such as a face image and a generation information determined from his/her characteristics; a game history storage means 11 which memorizes a game history information; a person identification means 22 which determines if there is one same person while creating a personal information; a game history creation means 12 which creates game history information every time when a game player takes a game seat, leaves from a game seat and when a counting is performed by the counting device; a customer quality analyzing means 13 which creates a game information per each quality of customers classified in accordance with the game history information; a ranking generation means 14 which creates a ranking information by the possessing numbers of game medium based on the game history information; and a display means 15 which shows the game information per each quality of customers and the ranking information by the possessing numbers of game medium on a display device 4. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a player management system, and more specifically, it uses face authentication to collect game information for each customer segment and game history for each player, and can automatically register and notify a suspicious person. The present invention relates to a player management system.

Conventionally, in game arcades where game machines such as pachinko machines and slot machines are installed, in order to grasp the game situation of the player and the use situation of the game machine, various kinds of information collected and managed by the player are managed. A player management system is used. In order to improve services for gamers by collecting detailed information and increase the number of fixed customers, membership systems have been introduced in many game arcades. With this member system, when a game is played using a member card given to a member, information that can identify an individual is provided by the player, and game data for each player can be collected. However, for non-member general players, it is not only impossible to obtain equivalent game information, but membership cards are often not used even by members, making it difficult to collect sufficient game data. It was.
As countermeasures, for example, the player's face information is obtained by a photographing means provided in the vicinity of the game table and is made into a database, and based on this face information, the game table's operating rate, the number of visits of the player, the win / loss for each player A player information management system for managing the balance associated with the disclosure is disclosed (see Patent Document 1).
In addition, in amusement halls, there are many cases where a malicious player plays an illegal game. In some cases, the control board of the gaming table may be replaced with a control board for playing an illegal game. Since a player who plays malicious games without malicious means will not use a membership card, it will normally contain illegal information in the game history of unknown general players, and identify suspicious persons. It was difficult to prevent fraud. In order to deal with such fraud, for example, not only distinguishing between members and non-members, but also determining a player who has a high possibility of fraud from information on the gaming table, shooting the player and shooting that player A gaming system that creates a fraudulent suspect file from images and game information is disclosed (see Patent Document 2).

JP 2004-33573 A JP 2006-141476 A

In the game hall, it is desirable to collect detailed and highly reliable game information for each player and each game stand even in a situation where the usage rate of the membership card is low as described above. For example, if game information relating to a visitor's audience can be acquired, the amusement hall can make plans according to the audience. Further, if the type of gaming media used for each customer segment and the type of gaming machine can be grasped, the gaming machine to be introduced next can be selected based on the data.
However, in the conventional player management system, it is difficult to collect game data by dividing the customer base of the players. In addition, the configuration of game machines and game media in the game hall are diversified, and the manner of behavior of the player is also various. For example, there are many cases where different types of game machines are installed in the game hall, and the value of the game media to be used is also different, and the player moves between game machines of different types and game media to play games, etc. It becomes. For this reason, in the situation where the usage rate of membership cards is low, it is not possible to manage the game state including the number of game media possessed (number of balls) for each player, and to collect accurate game data for all players There was a problem that could not. Further, in the above situation, it is difficult to accurately grasp the usage rate of the membership card. Due to the diversification of game machines and games, the game time of the player and the operation rate of the game machine are not proportional, and it is difficult to measure the popularity based on the operation rate of the game machine.
In addition, there is a problem that an illegal game is played by a player. For example, bringing game media from outside the store, illegal movement between game machines, illegal counting, and the like. More serious irregularities include replacement of the game board control board, impact on the game machine, use of magnets, radio waves, and the like. Such fraud may be done by multiple friends or by the adhesion of players and staff. In the conventional player management system, for such various forms of fraud, it is possible to immediately detect a gaming state that may be fraudulent and to store it and automatically extract a suspicious person. could not. For this reason, not only did loss occur due to fraud and adhesion, but the burden of monitoring and inspection by personnel to detect it was also great.

  The present invention has been made in view of the above situation, and even if a membership card or the like is not used, it is possible to collect game information by customer segment and game history for each player, and automatically register suspicious persons. It is an object of the present invention to provide a player management system that can be notified.

The present invention is as follows.
1. Photographing means for photographing a person's face for each game machine that uses game media, for each counter that counts game media, and for each terminal device provided in the prize counter, a person's face image, and its face Personal information storage means for storing and storing personal information including gender and generation determined from the characteristics of the device, device specifying information for specifying the game console, the counter or the terminal device, personal information, and Game history storage means for storing and storing as game history information in association with information on the number of game media possessed by a person, and generating the person information based on an image photographed by the photographing means, A person determination unit that compares the person information already stored in the person information storage unit to determine whether there is the same person and stores the person information for each person in the person information storage unit Calculating the number of game media held by the person when any one of the seating and leaving of the person on the game table and the counting in the counter is detected, and the number of game media as The game history creation means for storing the person information of the person and the device identification information in the game history storage means in association with each other, and the game history information stored in the game history storage means by the game history creation means Based on each game machine or for each predetermined group to which the game machine or game medium belongs, the customer information is generated by dividing the customer game by at least one of the gender and generation of the person and totaling the game time. Based on the game history information stored in the game history storage means by the game history creation means, and for each game table or for each predetermined group In addition, the rank generating means for generating the rank information of the number of held game media in which the game history information including the face images of the person is arranged in the descending order of the number of held game media, the operation input device and the display device, and the input from the operation input device Display means for displaying, on the display device, the game information classified by customer demographics generated by the customer demographic analysis means or the ranking information of the number of possessed game media generated by the rank generating means. A player management system.
2. The predetermined group is a group divided according to at least one of a gaming machine installation location, a gaming machine model, a gaming medium type, or a gaming medium value. The described player management system.
3. The customer demographic analyzing means and the ranking generating means generate the customer stratified game information and the possessed game medium number ranking information of the day based on game history information within one day. Or 2. The described player management system.
4). The customer demographic analysis means and the ranking generation means generate the customer demographic information and the possessed game medium number ranking information within the period based on multi-day game history information. To 3. The player management system according to any one of the above.
5). Based on the game history information stored in the game history storage means by the game history creating means, the seating time from when a person is seated to when he / she leaves is counted for each gaming table or for each predetermined group, Seating rate analysis means for obtaining a ratio of the total value with respect to business hours as rate information is provided, and the display means displays the seating rate information obtained by the seating rate analysis means according to an instruction input from the operation input device. Display on the display device. To 4. The player management system according to any one of the above.
6). An identification information acquisition device that acquires identification information for each individual corresponding to each gaming table, and when the identification information acquisition device acquires and authenticates the identification information, member information including the member number of the person and Member authentication means for outputting a gaming machine number corresponding to the identification information acquisition device, member information and gaming machine number output by the member authentication means, and seating on the gaming machine photographed by the photographing means The member information recording means for storing the person information generated by the person determination means based on the image of the person and the member information in association with each other and stored in the person information storage means. To 5. The player management system according to any one of the above.
7). Based on the member information stored in the personal information storage means by the member information recording means and the game history information stored in the game history storage means by the game history creation means, the customer segment analysis means further includes a member And the non-members are classified according to customer demographic information, and the rank generation means further generates the number information of retained game media that distinguishes the members and non-members. The described player management system.
8). The customer-specific game information includes membership card usage rate information, and when the member authentication means outputs member information and a gaming machine number, the gaming history creation means includes device identification information for identifying the gaming machine and And the member card use information indicating that the person seated on the game table has authenticated the member is stored in the game history storage means in association with each other, and the customer demographic analysis means is configured to store the game by the game history creation means. Based on the game history information and member card usage information stored in the history storage means, and the member information stored in the person information storage means by the member information recording means, as the member card usage rate information, 5. Calculate the ratio of the number of members who have been authenticated to the number of members who have played. Or 7. The player management system described in 1.
9. Photographing means for photographing a person's face for each game machine that uses game media, for each counter that counts game media, and for each terminal device provided in the prize counter, a person's face image, and its face The personal information storage means for storing and storing personal information including the gender and generation determined from the characteristics of the personal information, and the suspicious person specifying information for specifying the suspicious person and the personal information are stored in association with each other as suspicious person information. Suspicious person information storage means for storing the game table, the device specifying information for specifying the gaming table, the counter or the terminal device, the person information, and the game medium number information of the person in association with each other. A game history storage means for storing and storing the information, a fraud history storage means for storing and storing the illegal information and the personal information as the illegal history information in association with each other, and photographing by the photographing means The person information is generated based on the obtained image, the person information is compared with the person information already stored in the person information storage means to determine whether there is the same person, and for each person Person judging means for storing person information in the person information storage means, and the number of game media possessed by the person when one of seating and leaving of the person on the game table and counting in the counter is detected A game history creating means for storing the number of game media, the person information of the person, and the device specifying information as the possessed game medium number information in the game history storage means in association with each other. A device information acquisition means for acquiring device information of a device including a game medium lending machine provided corresponding to the game machine, the counter, and a detector installed in the game machine; and the determination by the person determination means Result And the game history information stored by the game history creation unit and the device information acquired by the device information acquisition unit are monitored to determine whether or not a predetermined illegal condition is met. Is a fraud history creating means for storing the fraud information including the evaluation point predetermined for each fraud condition and the personal information of the person in the fraud history storage means, and the fraud history creating means The fraud history information stored in the history storage means is analyzed, and when the fraud history information for each person matches a predetermined type, suspicious person identification information for identifying the person as a suspicious person, and person information And a suspicious person registration unit that stores the suspicious person information in association with each other.
10. The suspicious person registration means identifies a person as a suspicious person when the total number of evaluation points included in the unauthorized information within a certain period of time exceeds a predetermined value for each person. The described player management system.
11. In accordance with an operation input device and a display device and an instruction input from the operation input device, the fraud history information stored in the fraud history storage unit by the fraud history creation unit or the suspicious person information storage by the suspicious person registration unit 6. The unauthorized display means for displaying the suspicious person information stored in the means together with the face image of the person on the display device. Or 10. The player management system described in 1.
12 The suspicious person registering means associates the suspicious person specifying information for specifying the person instructed via the operation input device as the suspicious person and the person information of the person and stores them in the suspicious person information storing means. 11 above. The described player management system.
13. The person judging means further judges whether or not the person photographed by the photographing means is a person associated with the suspicious person specifying information stored in the suspicious person information storage means, and the fraud history creating means When the person determining means determines that the person is associated with the suspicious person specifying information, the face image of the person is displayed on the display device and an alarm signal is transmitted to the outside, or the display And 11. further performing any one of the transmissions. Or 12. The player management system described in 1.
14 Based on the game history information stored in the game history storage means by the game history creating means, at least one of the gender and generation of the person for each game machine or for each predetermined group to which the game machine or game medium belongs. Based on the game history information stored in the game history storage means by the game history creation means, customer base analysis means for generating customer information according to customer base by dividing the customer base and totaling the game time For each of the predetermined groups, rank generating means for generating rank information of possessed game media in which game history information including face images of the persons are arranged in descending order of the number of possessed game media, and an instruction input from the operation input device , The customer segment-specific game information generated by the customer segment analysis means or the retained game medium number rank information generated by the rank generation means The 11, further comprising display means for displaying on the display device. Thru 13. The player management system according to any one of the above.

According to the player management system of the present invention, it is provided with photographing means for photographing a person's face for each terminal device provided in a game table, a counter, and a prize counter, and includes a person information storage means, a game history storage means, and a person judgment. Since the means is provided, it is possible to create a game history for all the players, and it is possible to collect data for each player and each game table finely every day and increase the data samples.
In addition, since the game history creation means is provided, it is possible to create game history information at the start of the game for each person, at the end of the game and at the time of counting, and when the player moves the game table or once counts, etc. However, it is possible to accurately grasp the number of game media possessed by the player.
Furthermore, since it has a customer demographic analysis means and a display means, the game time, etc., in which the game is played according to the gender and generation of the player for each game machine or for each predetermined group to which the game machine or game media belong, Game information can be created and the result can be displayed on a display device in an easy-to-understand manner. As a result, even when the membership card usage rate is low, it is possible to grasp the gaming status of all the players with high reliability for each customer base, contributing to the management of the game hall and event planning. It is possible to provide data for grasping the effect.
In addition, since a rank generation means is provided, the players and their game histories are edited in order of the number of owned game media for each game table or for each predetermined group, and displayed on the display device together with face images, for example, in a list format. can do. This makes it easier for the game arcade to detect a player who may be fraudulent or adhering without constantly monitoring all game tables and players, and to prevent fraud. .

  In the case where the predetermined group to which the game table or the game medium belongs is a group divided according to at least one of the location of the game table, the type of the game table, the type of the game medium, or the value of the game medium, Since the game information by customer segment that aggregates the game time and number of players is generated for each island, corner, game model, etc. in the venue, the game center should select the customer segment to be focused on, the game platform to be introduced, the model selection, etc. It is possible to provide data necessary for Further, since the ranking information of the number of owned game media is generated for each island, corner, game model, etc. in the game hall, the game hall can further easily detect fraud and adhesion.

When the customer demographic analyzing means and the rank generating means generate the game information by customer demographic and the number of possessed game media rank information of the day based on game history information within one day, It is possible to provide information about a player who has a large number of game media.
When the customer segment analysis means and the rank generation means generate the game information by customer segment and the ranking number information of the possessed game media in the period based on the game history information of a plurality of days, Because information on players with a large number of game media is provided, it is possible for the game arcade to grasp the game trends for each customer segment, and to detect fraud and adhesions from the status of the number of game media held over a certain period of time. It becomes easy.

  Based on game history information, it comprises a seating rate analyzing means for calculating a seating rate by totaling the seating time of a person for each game table or for each predetermined group, and the display means displays the seating rate information on the display device. In this case, since the ratio of the time when a person is seated on the game table etc. to the business hours can be displayed as the seating rate, the game hall can grasp the popularity of the game table more accurately than before. It becomes possible. That is, in the past, the occupancy rate was calculated from the launch balls of the gaming table, and the popularity of gaming machines, etc. was determined based on the occupancy rate, but the availability and seating rate depended on the diversification of game production and the skill level of the player. The error is large, and it is possible to accurately determine the popularity of the gaming machine etc. based on the actual seating rate.

When the member authentication unit and the member number recording unit are provided, the member information obtained thereby and the personal information including the face image can be linked, so that game history information associated with the member can be created.
Further, based on the member information and the game history information, the customer segment analyzing means generates game information for each customer segment that distinguishes between members and non-members, and the rank generating unit ranks the number of game media possessed by distinguishing between members and non-members When the information is generated, the game state of the member and the ranking of the number of possessed game media can be provided, so that the game hall can perform detailed planning and services for the member.
Further, the game information by customer segment includes membership card usage rate information, and the game history creation means indicates that the person seated on the game table has been authenticated when authenticated by the member authentication means. When the membership card usage information is stored in the game history storage means, and the customer demographic analysis means obtains the membership card usage rate based on the game history information and the membership card usage information and the membership information, It becomes possible to grasp the percentage of games played using a membership card for members who played.

According to another player management system of the present invention, a photographing means for photographing a person's face for each terminal device provided in a game machine, a counter, and a prize counter, a person information storage means, a game history storage means, In addition, since it includes a person judging means and a game history creating means, it is possible to create game history information at the start of the game for each person, at the end of the game, and at the time of counting, and the player moves the game table or once counts it. Even in such a case, it is possible to accurately grasp the number of game media held by the player. In addition, since the device information acquisition means for acquiring the device information is provided, each game machine, a game medium rental machine provided corresponding to the game machine, a counter, a detector (security sensor) installed in the game machine, etc. Data and alarm signals can be acquired.
Then, as a result of the determination by the person determination means, it is determined whether the game history information and the device information match a predetermined fraud condition, and if the fraud condition matches the fraud history information including the fraud information. Since the fraud history creation means for storing is provided, fraud can be detected and fraud information can be collected based on various fraud determination criteria determined in advance. Also, an evaluation score can be given according to the severity of fraud, etc., and fraud can be ranked and processed.
Further, the fraud history information is analyzed, and when the fraud history information for each person matches a predetermined type, the suspicious person registration means for storing the suspicious person information as a suspicious person is provided. When repeated, the person can be automatically registered as a suspicious (careful) person.

The suspicious person registering means, when identifying the person as a suspicious person when the cumulative number of evaluation points included in the unauthorized information within a certain period exceeds a predetermined value for each person, You can select and register automatically.
Further, an operation input device and a display device, and fraud display means for displaying the fraud history information stored by the fraud history creation means or the suspicious person information stored by the suspicious person registration means on the display device. In the case of preparing, the staff can check the fraud history information or the suspicious person information together with the face image by giving an instruction from the operation input device as necessary.
In addition, the suspicious person registering means identifies the person instructed via the operation input device as a suspicious person and stores the suspicious person information as a suspicious person when storing the suspicious person information in the suspicious person information storage means. Can be registered as

  The person judging means further judges whether or not the person photographed by the photographing means is a person associated with the suspicious person specifying information, and the fraud history creating means is registered in the suspicious person information by the person judging means. If the person's face is displayed on the display device when the person's face is determined to be displayed on the display device, the person in charge may be notified when the face of the suspicious person is photographed at the game console, counter, or prize counter. it can. This makes it possible to know that a registered suspicious person has appeared and confirm the face and location even if the attendant is not always watching the game hall.

  Furthermore, in the case of providing customer demographic analysis means, rank generation means, and display means, game time in which a game is played by gender or generation of a player for each game machine or for each predetermined group to which a game machine or game medium belongs, etc. Game information for each customer segment is created, and the ranking information for the number of owned game media or the number of owned game media is generated by editing the players and their game history in the order of the largest number of owned game media. The ranking information can be displayed on the display device in an easy-to-understand manner. As a result, even when the membership card usage rate is low, the amusement hall can grasp the gaming status of all the players with a high degree of reliability for each customer segment, and can manage all the gaming tables and players. Even without constantly monitoring, it becomes easier to find a player who has a possibility of fraud or adhesion.

Like reference symbols in the following drawings indicate like parts, like functions, etc. throughout the several views.
It is a block diagram which shows the structure of the game hall system using the player management system of this invention. It is a figure which shows the structure of the player management system of this invention. It is a figure which shows the component part of this player management system for associating member information and person information. It is a figure which shows the structure of another player management system of this invention. It is a figure showing the example which extracted the data contained in game history information, and arranged it using the game machine number as a key. It is a figure showing the example which displays on the screen of a display apparatus according to the kind of game medium the game information according to the customer group totaled according to the sex and generation of the player. It is a figure showing the example which displays on the screen of a display apparatus the game information according to the customer group totaled according to the sex and generation of a player for every model of a game machine. It is a figure showing the example which displays the number information of possessed game media arranged in order with many possession game media numbers on the screen of a display apparatus for every game media from which value differs. It is a flowchart for demonstrating the outline | summary of the process in the player management system of this invention. It is a flowchart for demonstrating the outline | summary of the game log | history creation process in the player management system of this invention. It is a flowchart showing a person judgment processing example. It is a flowchart showing the example of a game log | history creation process performed at the time of the player's seating on a game stand. It is a flowchart showing the example of a game log | history creation process performed at the time of the player's leaving from a game stand. It is a flowchart showing the example of a game log | history creation process performed at the time of counting with a counter. It is a flowchart for demonstrating the outline | summary of the process in another player management system of this invention. It is a flowchart showing the creation processing example of fraud history information. It is a flowchart showing the registration process example of a suspicious person. It is a schematic diagram showing the example which provides the camera for imaging | photography of a person's face in a game stand. It is a schematic diagram showing the example which provides the camera for imaging | photography of a person's face in a counter. It is a schematic diagram showing the example which provides the camera for imaging | photography of a person's face in a prize counter.

1. Configuration of Player Management System FIG. 1 shows an example of a system configuration of a game hall such as a pachinko hall to which the player management system of the present invention is applied. A hall computer (HC) 80 shown in FIG. 1 is provided in an office 91 or the like of a game hall, a plurality of game machines 5 placed on an island 93 of the game hall, a counter 6 installed on the island edge, It is connected so that data can be transmitted to and received from the inter-machine 53 (the inter-ball ball lending machine, inter-table information terminal, inter-table replay machine, etc.) and various devices in the game hall not shown. In this figure, the hall computer 80 is connected to the game table 5, the counter 6, the inter-machine 53, etc. via the island controller 82 and the input / output device 84, and collects information on these connected devices.
The gaming table 5 includes gaming machines such as pachinko machines and pachislot machines. The game media used on the game machine includes pachinko balls and medals. The counter 6 is a device that is arranged on the island edge or the like and counts the number of game media, and includes a printing device that issues a ticket printed with the counted number of game media to a counter. The prize counter 92 is provided with a terminal device 7 such as a POS so as to correspond to each customer.
Further, there may be a member system 88 for registering and authenticating members and managing member information. The system configuration and connection centering on the hall computer 80 are not particularly limited.

  The information processing means constituting the player management system of the present invention includes, for example, a face authentication server 20, a face authentication unit 30, a plurality of cameras 3, a plurality of data centering on the data integration server 10 shown in FIG. The display device 4 and the operation input device 41 can be used. This player management system can be linked to the hall computer 80 and the member system 88. The connection mode and data transmission / reception method between them and the player management system are not particularly limited.

FIG. 2 is a diagram showing the configuration of the player management system of the present invention. The player management system 1 includes a plurality of cameras 3 (digital cameras, digital video cameras, etc.). The camera 3 is provided in the vicinity for each of the game tables 5 and is arranged so as to photograph the face of a person (player) who sits on the game table and plays. The camera 3 is provided in the vicinity of each counter 6 and is arranged so as to photograph the face of a person (counter) who intends to count with the counter. Further, the camera 3 is provided in the vicinity of each of the terminal devices 7 placed at the prize counter, and is arranged so as to photograph the face of the person facing the staff at the prize counter 92.
The player management system 1 includes a photographing unit 31 including a plurality of the cameras 3, a person information storage unit 21, a person determination unit 22, a game history storage unit 11, a game history creation unit 12, a customer layer analysis unit 13, and a rank generation unit 14. , Display means 15, display device 4, and operation input device 41. In addition, a seating rate analysis unit 131 can be provided. Furthermore, a member authentication means 89 and a member information recording means 19 can be provided (see FIG. 3).
Hereinafter, the person information storage unit 21 and the person determination unit 22 are collectively referred to as a face authentication unit (200). The game history storage means 11, the game history creation means 12, the customer demographic analysis means 13, the rank generation means 14, the display means 15, and the seating rate analysis means 131 are collectively referred to as a game history management means (100).
Person judging means 22, game history creating means 12, customer demographic analyzing means 13, seating rate analyzing means 131, rank generating means 14, seating rate analyzing means 131, member authentication means 89, member information recording means 19 and display means 15 are respectively Necessary data and control signals can be transmitted and received between each other and between the person information storage means 21 and the game history storage means 11.

FIG. 4 is a diagram showing a configuration of another player management system 1a of the present invention. The plurality of cameras 3, the photographing means 31, the display device 4, and the operation input device 41 constituting the player management system 1 a are the same as the player management system 1. The person information storage means 21, the person judgment means 22, the game history storage means 11 and the game history creation means 12 constituting the player management system 1a, except for the detailed functions described below, It can be made common with each means to comprise. In addition, the player management system 1a includes a suspicious person information storage unit 23, a fraud history creation unit 16, a fraud history storage unit 17, a device information acquisition unit 161, a suspicious person registration unit 18, and a fraud display unit 151.
Hereinafter, the person information storage unit 21, the person determination unit 22, and the suspicious person information storage unit 23 are collectively referred to as a face authentication unit (200a). Further, the game history storage means 11, the game history creation means 12, the fraud history creation means 16, the device information acquisition means 161, the fraud history storage means 17, the suspicious person registration means 18, and the fraud display means 151 are collectively collected as a game history management means ( 100a).
The person judging means 22, the game history creating means 12, the fraud history creating means 16, the device information obtaining means 161, the suspicious person registering means 18 and the fraud display means 151 are mutually connected, the person information storing means 21 and the suspicious person information storing means, respectively. 23 and the game history storage means 11 are configured so that necessary data and control signals can be transmitted and received.

Each means included in the player management system (1, 1a) can be configured by a computer including a CPU, a memory, an input / output and communication interface, a storage device such as a hard disk, and the like. The storage device may be configured separately. Further, the computer may be a control processing device including a microcontroller, a digital signal processor (DSP), a programmable logic circuit, or the like. The main control processing in each means and control processing such as data transmission / reception between each means are executed by the CPU.
The player management system (1, 1a) can be composed of one or more computers. The number and configuration of computers are not particularly limited. For example, in the configuration shown in FIG. 1, the face authentication means (200, 200a) is mainly configured by the face authentication server 20 and the face authentication unit 30, and game history management is performed. The means (100, 100a) is mainly constituted by the data integration server 10. Here, the face authentication unit 30 is merely illustrated as a control processing apparatus when a plurality of cameras 3 are connected and parallel processing of captured images is performed. Moreover, the mutual connection method of the apparatus, computer, control processing apparatus, etc. which comprise the said imaging | photography means 31, the face authentication server 20, and the data integration server 10 is not specifically limited, A well-known network may be used suitably. .

The connection and communication method between the player management system (1, 1a) and the hall computer 80, the member system 88, etc. is not particularly limited, and a known network may be used. The player management system (1, 1a) is configured to be able to acquire device information (800) of the gaming machine 5, the counter 6, and other various devices in the game hall.
Examples of the device information 800 include the number of game media possessed by the game table 5, operation information of the game table 5, and count information by the counter 6. Moreover, the information of the pedestal machine 53, such as the lental information of the pedestal ball lending machine and the replay machine between the dais, can be included. The ball lending information of the platform ball lending machine may be sales information. Furthermore, the device information 800 can include an abnormal signal detected by various detectors (security sensors) provided on a gaming table or the like. Examples of the detector include an impact sensor, a magnet sensor, a radio wave sensor, a power interruption sensor, and an illegal medal insertion sensor.
Acquiring the device information 800 includes acquiring device information collected by the hall computer 80. In this case, an alarm (injustice, inspection, etc.) signal output from the hall computer 80 can be acquired as the device information 800. When the member system 88 exists, the device information 800 may include a member's member number, a corresponding game machine number, game check-in / out information, member savings payout information, and the like.

The person information storage unit 21 includes a storage device capable of storing data, such as a hard disk, and is configured to accumulate and store person information 210 including a person's face image.
The face image can be either or both of image data photographed by the photographing means 31 and face image data obtained by cutting out a human face portion from the photographed image. Further, as the face image, a face image that has been photographed by the photographing means 31 and has not yet been stored in the person information storage means 21, and a face image that has been photographed in the past and stored in the person information storage means 21 according to the purpose. used.
The person information 210 includes the face image for each person, a person number (face number) for specifying the person, and gender and generation information determined from the characteristics of the face. In addition, it may include facial feature amount data extracted from the facial image.
The personal information storage means 21 can be configured to store and store member information including a member number in association with the personal information 210. The member information may be included in the person information 210.
In the player management system 1a, the person information storage means 21 can be configured to accumulate and store the suspicious person specifying information 230 for specifying the suspicious person and the person information as the suspicious person information 230. . The suspicious person information may be included in the person information 210.

The game history storage means 11 includes a storage device capable of storing data, such as a hard disk, and includes device specifying information for specifying the gaming table 5, the counter 6 or the terminal device 7, person information, and possession of the person The game history information 110 is stored and stored in association with the game medium number information. The storage device provided in this means may be configured by the same storage device as the storage device provided in the person information storage means 21.
The device specifying information about the game table 5 can include information on the number of game media possessed by the game table when the information is created.
The possessed game medium number information includes the number of game media (held balls) possessed by the person.
Further, in the player management system 1a, the fraud history storage means 17 can be configured to accumulate and store the fraud history information 170. The fraud history information 170 is stored so that the fraud information and personal information of the person are associated with each other when the game history information, device information, or the like matches a predetermined fraud condition. This fraud history information may be configured to be included in the game history information 110.
“Illegal” means a case where it is determined that there is a possibility of fraud. Moreover, you may include the case where it is not preferable for a game arcade. The fraud information can include a number indicating a matching fraud condition and an evaluation score predetermined for each fraud content.

The person information 210, member information, suspicious person information 230, game history information 110, and fraud history information 170 include date and time information in which each information is stored.
Hereinafter, the “most recent” information refers to information stored at the closest time in the past. For example, the number of game media possessed by a certain person is stored as game history information at the time of leaving from one game stand (at the end of the game), counting at a counter, or the like. Therefore, if a person leaves a gaming table, counts with a counter, and then sits back on the gaming table, the number of game media possessed at the time of the seating is calculated when the counter counts. The stored game medium number information value is stored.
Information constituting the person information 210 and the game history information 110 can be initialized every business day of the game hall. For example, by setting the number of owned game media for all persons to 0 at the time of opening every day, the information on the number of owned game media of the previous day's customers can be prevented from being carried over, and the exact number of owned game media Management can be realized.

The photographing unit 31 includes the camera 3, and an image photographed by the camera 3 is sent to the person determination unit 22.
The person determination unit 22 is configured by a computer that executes processing including face recognition based on the image captured by the imaging unit 31. For example, the processing of the person determination unit 22 can be mainly configured by the face authentication unit 30 and the face authentication server 20, and a part can be configured by the data integration server 10.
Further, the person judging means 22 detects the seating of a person on the gaming table 5 and the leaving from the gaming table 5 from the image photographed by the photographing means 31, the detection of the person facing the counter 6, and the prize counter. It can comprise so that the person who faces may be detected.

The game history creating means 12 is capable of transmitting and receiving data to and from other means, as well as device information such as information on the number of game media possessed by the game table 5 and information on the number of game media counted by the counter 6. Information 800 can be acquired.
The device information acquisition means 161 acquires device information 800 such as the number of game media possessed by the game table 5 and operation information, game media rental information from a game media rental machine or replay machine, and alarm (injustice, inspection, etc.) signals. Configured to be possible.

  The member authentication means 89 includes an identification information acquisition device 891 corresponding to each gaming machine 5, and is configured to output member information including a member number and a gaming machine number corresponding to the identification information acquisition device. The member authentication means 89 includes a member system 88 and / or a hall computer 80 when the member system 88 exists. The member information and game machine number output from the member authentication means 89 are input to the member information recording means 19.

The display device 4 is disposed in the office 91, the gift counter 92, etc., and the number and connection method are not particularly limited. The display device 4 is a device that displays characters and images, and can be configured using a liquid crystal display, an EL display, a CRT display, or the like.
The operation input device 41 includes a switch, a keyboard, and the like operated by a staff member in order to switch the display screen of the display device 4 and to instruct the player management system (1, 1a). The number and connection method are not particularly limited.
A personal computer or the like may be used as the display device 4 and the operation input device 41.

The display unit 15 is generated by the game history information including the face image of the person, the game information classified by customer group generated by the customer group analysis unit 13, and the rank generation unit 14 according to the instructions of the staff input from the operation input device 41. Various kinds of information such as possession game medium number order information are displayed on the screen of the display device 4. A plurality of display devices 4 can display different contents.
The fraud display unit 151 is configured to display the fraud history information, the suspicious person information, or the like on the screen of the display device 4 in accordance with an instruction from the staff input from the operation input device 41. A plurality of display devices 4 can display different contents. The unauthorized display unit 151 may be configured as a part of the display unit 15.
Furthermore, the player management system (1, 1a) is configured to be able to transmit an alarm signal to an external device (for example, the hall computer 80).

FIG. 18 shows an example in which the camera 3 is installed corresponding to the pachinko machine 51. The camera 3 may be attached to, for example, the inter-machine unit 53 or may be disposed on the table lamp 54. In the case of a slot base, the camera can be installed in the same manner.
FIG. 19 shows an example in which a ball counter or medal counter 61, a ball collator 62, a ticket issuing terminal 63, and the like are provided as the counter 6, and a camera unit 64 to which the camera 3 is attached is provided in the counter 6. To express.
FIG. 20 shows an example in which camera units 72 a and 72 b incorporating cameras 3 a and 3 b are arranged in the vicinity of the POS terminal devices 7 a and 7 b provided in the prize counter 92. The camera 3a can photograph the face of the customer P1 facing the clerk S1, and the clerk S1 has a game history including the customer's face image displayed on the display device 4a, the customer's face and a ticket brought by the customer. Can be verified.

2. Operation and processing of player management system An example of the operation and processing of the player management system 1 is shown in FIG. This figure explains the outline of the relationship of each specific process, Comprising: The flow of control is not limited to this.
First, the processing (S10) for creating game history information shown in FIG. 9 will be mainly described. The game history creation process S10 can be composed of the processes shown in FIG. Processing for detecting a person (seating detection S11, absence detection S12, counting person detection S13 and counter-facing person detection S14) and person determination processes S21 to S24 are executed by the photographing unit 31 and the person determination unit 22. The game history creation processes S31 to S33 are executed by the game history creation means 12.

(Person determination processing)
When a person's face is photographed by the photographing means 31, the person determining means 22 generates a face image from the photographed image. Then, the person determination means 22 generates person information based on the face image, searches for person information already stored in the person information storage means 21, and compares it with the person information of the photographed person. Determine if there is a person.
The determination method of whether or not they are the same person and the determination method of the gender and generation of the person can be configured using a known face recognition technique. For example, a feature recognition processing device that extracts facial feature points (eyebrow, eye, nose, mouth position, etc.) from face images and calculates the feature amount, and recognizes it based on the similarity of the feature amounts, and compares face images Then, it is possible to determine whether or not they are the same person using an image recognition processing device or the like that is recognized based on the degree of similarity. Further, the gender, generation, etc. of the person can be determined from the facial features.

FIG. 11 is a flowchart showing an example of a person detection process and a person determination process (S100) executed by the person determination unit 22. When a person's face is photographed by the photographing means 31, the face is cut out from the photographed image (S102). Also, in this process, the person's seating on the game table 5 and leaving the game table 5, the person's face to the counter 6, and the person's face to the prize counter on which the terminal device 7 is placed are detected. (S130). For example, seating can be detected when the face of a person photographed on a game table is recognized, and it can be determined that the person is seated when the face of the seated person is no longer recognized.
Next, facial features are extracted from the face image cut out in step S102, and sex, generation, etc. are determined (S103). Further, it is compared with the facial feature of the person already stored in the personal information storage means 21 (S104), and the same person is identified by the similarity to the facial feature of the person already stored in the personal information storage means 21. It is determined whether or not there is (S106). The person information stored in the person information storage means 21 is given a person number for each person. Therefore, if it is determined in step S106 that there is no same person, a new person number is assigned to the photographed person (S108), and if it is determined that there is the same person, the photographed person Is the person number of the same person. Then, gender determined based on the person number, face image, and facial features of the photographed person with device identification information for identifying the device (game table, counter, terminal device, etc.) The person information including the generation is stored in the person information storage means 21 (S110).

(Making game history)
12 to 14 show examples of game history creation processing. The game history information is created when a person's seating on the gaming table is detected, when a person's seating from the gaming table is detected, and when a person facing the counter is detected. . Each detection method is not particularly limited. For example, it can be detected by the person determination process using an image photographed by the photographing means 31 (S130 in FIG. 11).
FIG. 12 shows a game history creation process (S31) performed after a person seated on the gaming table 5 is detected and the person determination process is performed on the person. When a person seated on the game table 5 is detected, the person determination process S100 determines whether or not the same person exists in the person information already stored in the person information storage means 21 for the seated person. Is done. As a result, when the same person does not exist (“N” in S312), since it is a new player, the number M of owned game media is set to 0 (S314). The determination as to whether or not the same person exists can be made as to whether or not the same person exists among the persons photographed on that day in the stored person information. Thereby, when the person is photographed for the first time on the day, the number M of possessed game media is set to 0, and the retained media content information of the past day can be prevented from being carried over.
On the other hand, if the same person exists in the person information already stored in the person information storage unit 21 (“Y” in S312), the person number stored in the person information storage unit 21 is acquired by the person determination process. Then, the value of the most recently held game medium number information already stored in the game history storage means 11 in association with the person number is set as the held game medium number M (S316). The value of the most recently held game media number information is the number of game media held when the person leaves the gaming table at the end before this seating, or the count when the counter is counted after the seating. It becomes the number of game media possessed later. That is, in this case, since the player has already played a game, the number of possessed game media of the person is continued to be the number M of possessed game media at the time of sitting.
Then, using the retained game medium number M determined in step S314 or S316 as the retained game medium number information, the retained game medium number information and the person information of the seated person stored in the person information storage means 21 by the person determination process And the device identification information for identifying the gaming machine on which the person is photographed are stored in the game history storage means 11 in association with each other (S318). The device specifying information can include information on the number of game media possessed by the game table when seated.

FIG. 13 shows a game history creation process (S32) that is performed when a person's absence from the gaming table 5 is detected. When a person's absence is detected, first, with respect to the person who has left the game stand, the value of the possessed game medium number information stored in the game history storage means 11 is acquired by the game history creation processing S31 when seated. This is set as M (S322). In addition, the number m0 of game media that the game table had when sitting on the game table and the number m1 of game media that the game table had when leaving the seat were acquired from the game table from the start to the end of the game. The number m of game media paid out (= m1-m0) is obtained (S324). The calculation of the number m of game media can further include the number of game media lent out from a ball lending machine or a replay machine corresponding to the game machine. Further, since the number of game media possessed by the game table increases or decreases depending on the result of the game, the number m of game media can be a negative value. Next, the number of game media M1 (= M + m) of the person who has left at the time of leaving is determined (S326).
Then, the number M1 of game media obtained in step S326 is used as the number of held game media when the person leaves (after the game), and the number of held game media information and the person information of the person who has left the seat are left. The device specifying information for specifying the game table is stored in the game history storage means 11 in association with each other (S328).

FIG. 14 shows a game history creation process (S33) performed after a person facing the counter 6 is detected and the person determination process is performed for the person. When a person who faces the counter 6 is detected, the person determination process S100 determines whether the same person exists in the person information already stored in the person information storage means 21 for the person who faces the counter 6. . Similarly to the above, the determination of whether or not the same person exists can be made as to whether or not the same person exists among the persons photographed on that day in the stored person information. As a result, if the same person does not exist (“N” in S332), it is determined that the person to be counted is not the person who played the game (non-player) (S333). Thus, it is possible to notify the staff by the display means before actually counting.
On the other hand, if the same person exists in the person information already stored in the person information storage means 21 (“Y” in S332), the game information is already stored in the game history storage means 11 in association with the person information of the same person. The value of the most recently held game medium number information that has been made is acquired, and this is set as the number M of owned game media (S334). The value of the most recently held game media number information is the number of game media held when the person left the game table last time, or if the counter is counted by the counter after leaving the game, The number of media.
Next, the number m of game media counted by the counter facing the person is acquired (S335), and the number of game media M1 (= M−m) of the person after the count is obtained (S336).
Then, the retained game medium number M1 obtained in step S336 is used as the retained game medium number after counting, and the retained game medium number information, the personal information of the counter, and the device identification information for identifying the counter. The game history storage means 11 stores them in association with each other (S337).

When there is a change in the game history information as described above, or when a non-player is about to count, it can be notified by displaying the contents on the display device 4 or the like.
When a person who faces the prize counter is detected, if the same person exists in the person information already stored in the person information storage means 21 by the person determination process S100, the game is associated with the same person. The game history information already stored in the history storage means 11 can be displayed on the display device 4 together with the face image. Further, when the same person does not exist in the person information already stored in the person information storage means 21 or when the person is photographed for the first time on the day, the person is determined to be a non-player. The staff can be notified of this.

FIG. 5 is a table in which the contents of the game history information are extracted as an example and are arranged in the order of gaming machine numbers (table numbers). In the table, “face number” corresponds to the person number, and “game start time” and “game end time” are times when each game history information is created by the game history creation process at the time of sitting and leaving. Yes, “Number of possessed balls” corresponds to the number of game media possessed at that time.
As shown in this table, for each person, when a new seat is taken and a game is started, the number of game media possessed when the game is finished and left immediately before, or the counter after that The number of possessed game media after counting is taken over. Further, by displaying game history information including such a face image on the screen of the display device 4, it is possible to facilitate collation and confirmation by a staff member.

(Customer analysis, rank generation and seating rate analysis, and information display)
Next, a description will be given of processing for generating game information for each customer segment, ranking information for number of possessed game media, and seating rate information by the customer segment analysis processing, rank generation processing, and seating rate analysis processing shown in FIG. 9, and displaying those information. To do. The player management system 1 can switch the contents to be displayed on the display device 4 based on the instructions of the staff input using the operation input device 41 (S70 to 73). When the display of the game information for each customer segment is instructed, the game information for each customer segment generated by the customer segment analysis process (S81) is displayed on the display device 4 (S91). When the display of the rank information is instructed, the held game medium number rank information generated by the rank generation process (S82) is displayed on the display device 4 (S92). When the display of the seating rate information is instructed, the seating rate information generated by the seating rate analysis process (S83) is displayed on the display device 4 (S93).
The customer segment analysis process S81, the rank generation process S82, and the seating rate analysis process S83 may be performed separately in advance, and the information generated thereby may be displayed based on the instruction. The display of each information can be organized hierarchically. Further, storage of each information, output to a printer, etc. can be arbitrarily performed.
The customer segment analysis process S81 is performed by the customer segment analysis unit 13, the rank generation process S82 is performed by the rank generation unit 14, and the seating rate analysis process S83 is performed by the seating rate analysis unit 131. Further, the display processing 15 of each information is executed by the display means 15.

  By the game history creation process, the game history storage means 11 is attached with date and time such as seating and leaving of the game table, device specifying information for specifying the game table, etc., possession game medium number information, It is stored as game history information in association with personal information including gender and generation. Accordingly, the customer segment analysis process S81 classifies the customer segment according to at least one of the gender and generation of the person and, for example, totals the game time (time from seating to seating) for each gaming table, etc. Can be generated. The game information for each customer group may be a total of the game time, the number of players, etc. for each game table, and may further be calculated for each group to which the game table belongs or for each group of game media. The group to which the game table belongs can be a group in which the game tables in the game hall are classified according to at least one of installation location, island, corner, model (type of game), and the like. Further, the game media can be a group classified by at least one of the types of game media (for example, pachinko balls and medals), the value of the game media (for example, unit price), and the like. A game table and game media may be combined and grouped. In addition, the game information for each customer segment may be obtained as a percentage of game time for each customer segment, or as a percentage of the number of customers for each customer segment, etc. within the range of the period to be analyzed.

FIG. 6 shows an example in which the game time is totaled by sex and generation for each type of game medium and displayed on the screen of the display device 4. In FIG. 6, for the pachinko ball PP, the medal MM, and the entire store, the ratio of the game time sex and the generation total value is shown in a bar graph form.
FIG. 7 shows an example in which the game time is totaled and displayed on the screen for each gender and generation for each type of game machine. In FIG. 7, for each type of game on the gaming table (AAAA, BBBB, etc.), the percentage of the game time sex and generation total value is represented in a bar graph.
In addition, the game information for each customer segment can be displayed on the display screen in various modes. The configuration of the menu for selecting display and the display screen is not limited. For example, game information for each customer segment, such as for each type of game medium, for each type of game machine, and for each unit price of the game medium, may be configured on each display screen, or may be displayed together on one screen.

  Based on the game history information stored in the game history storage means 11, the rank generation processing S82 generates the number of held game media in which the game history information including the face images of the persons is arranged in descending order of the number of held game media. To do. By the game history creation process, the game history storage means 11 is attached with time such as leaving and counting from the game table, device specifying information for specifying the game table, etc., possession game medium number information, person Is stored as game history information in association with the person information including the face image. Accordingly, the rank generation process S82 acquires the number of possessed game media for the person who has finished (seated) the game or who is playing the game, and obtains the rank information of the possessed game media in which the game history information is arranged in descending order of the value. Can be generated. Similar to the above-mentioned game information by customer segment, the possessed game medium number ranking information is arranged in descending order of the number of possessed game media for each game machine, for each group divided by game machines or game media. be able to. Further, the possessed game medium number ranking information can be generated for an arbitrary period range. The possessed game medium number order information can be displayed on the display device 4 together with the face image by the display process S92.

FIG. 8 shows an example in which, for each game medium having a different value, a person who is higher in the number of possessed game media is displayed on the screen for a certain period in the past. In FIG. 8, “face number” corresponds to a person number, and “game date”, “game start time”, and “game end time” are the game history information generated by the game history creation process at the time of sitting and leaving. Is the date and time of creation, and “the number of balls at the end” corresponds to the number of game media possessed at the end of the game. Further, “medium unit price 1” and “medium unit price 2” are examples in which groups are divided according to the value of game media.
In addition, the possessed game medium number order information can be displayed on the display screen in various modes, and the configuration of the menu for selecting the display and the display screen is not limited.

The seating rate analysis process S83 is based on the game history information stored in the game history storage means 11, and for each game table or for each predetermined group to which the game table or game medium belongs, the person is seated and then left. The seating time until completion is totaled, and the ratio of the total value to the business hours is obtained as seating rate information. By the game history creation process, the game history storage means 11 is attached with date and time such as seating and leaving of the gaming table, and device identification information for identifying the gaming table and the like, and person information including the gender and generation of the person Are associated and stored as game history information. Therefore, the seating rate analysis process S83 totals the seating time (time from seating to leaving) for each gaming machine, and the ratio of the total value to the business hours (time when the gaming machine is served) Can be obtained as a seating rate. For example, if the game hall is open for 12 hours and the total number of seated hours is 8 hours, the seating rate is 67%. The seating rate information can be generated by obtaining the seating rate for each arbitrary group divided by the gaming table or the game medium, in addition to the seating rate obtained for each gaming table, as well as the gaming information for each customer segment. . In addition, it can be generated for any period. Furthermore, it may be generated by dividing the customer base according to at least one of the gender and generation of the person. The seating rate information can be displayed on the screen of the display device 4 in an arbitrary manner by the display process S93.
Conventionally, the popularity of a gaming machine is often determined from the availability calculated from the launch balls of the gaming machine. However, in Pachinko, for example, “Super Reach” takes a long time, and the “occupation rate” during that time, the occupancy rate calculated from the launch ball and the seating rate calculated from the time actually seated on the game stand The difference with is increasing. Further, in the slot base, the speed at which the game progresses differs depending on the skill of the player, so that the error between the operating rate and the seating rate is large. According to this player management system 1, since the seating rate can be obtained by using face authentication, it is possible for the game hall to accurately determine the popularity of the gaming machine.

In the customer demographic analysis process S81, the rank generation process S82, and the seating rate analysis process S83, game history information can be aggregated and analyzed for an arbitrary period. For example, within a range of game history information within one day, game information for each customer segment, number of possessed game media rank information, and seating rate information can be generated. That is, these pieces of information can be generated at a certain time of the day or can be generated every day.
Further, the customer demographic analysis process S81, the rank generation process S82, and the seating rate analysis process S83 may generate each piece of information within a certain period by counting and analyzing game history information within a period spanning a plurality of days. . Thereby, for example, information such as game information by customer group during the event period and “best 10 number of possessed game media” for the week can be generated.

(Association of member information and personal information)
The player management system 1 further includes member authentication means 89 and member information recording means 19 shown in FIG. 3, thereby associating member information with personal information.
The member authentication means 89 includes an identification information acquisition device 891 that acquires identification information for each individual member corresponding to each gaming machine 5. The identification information for each member may be recorded on a member card that can be read by a magnetic method, an optical method, or the like, or may be biometric information such as a fingerprint. The identification information acquisition device 891 can be the identification information acquisition device. When the member authentication means 89 authenticates the identification information acquired by the identification information acquisition device 891, the game table corresponding to the member information including the member number of the person and the identification information acquisition device 181 that acquired the identification information. Print the number.
The member information recording unit 19 stores the member information including the member number and the person information 210 in the person information storage unit 21 in association with each other. The member information recording unit 19 acquires the member information and the gaming machine number output by the member authentication unit 89, and acquires the personal information of the person seated on the gaming machine 5 corresponding to the gaming machine number. The person information of the seated person is generated by the person determination unit 22 based on the image of the person photographed by the photographing unit 31. Then, the person information and the member information can be associated with each other and stored in the person information storage means 21. Thereby, it becomes possible to link member information and game history information.

Member information is stored in the person information storage means 21 by the member information recording means 19, and game history information is stored in the game history storage means 11 by the game history creating means 12. Thereby, the customer demographic analysis means 13 can generate the game information classified by customer demographic that further distinguishes the member from the non-member based on the member information and the game history information.
Further, the rank generation means 14 can further generate the retained game medium number rank information in which members and non-members are further distinguished based on the member information and the game history information.
In addition, the seating rate analyzing unit 131 can generate seating rate information that further distinguishes between members and non-members based on the member information and the game history information.

Using the member information, it is possible to obtain a ratio (member card usage rate) of the number of members authenticated using a member card or the like with respect to the number of players who played or the number of members played. Therefore, when the member authentication means 89 outputs the member information and the gaming machine number, the game history creating means 12 performs the member identification information for identifying the gaming machine and the person seated on the gaming machine for the membership authentication. The member card use information indicating that the game has been performed is associated with each other and stored in the game history storage means 11. On the other hand, when the person seated on the game table is a member, the member information recording means 19 associates the person information with the member information and stores them in the person information storage means 21.
Based on the above, based on the gaming history information and membership card usage information associated with the gaming machine, and the membership information, the person and the number of people who played on the gaming machine, whether each person is a member, and the member authentication at the time of gaming You can know if you did. Accordingly, the customer segment analysis means 13 calculates the membership card usage rate by counting the number of players who played on the target gaming machine or the number of members who played and the number of members authenticated, and the membership card usage rate information. Can be included in the game information for each customer segment.

Next, the operation and processing of another player management system 1a of the present invention will be described.
FIG. 15 shows an example of processing of the player management system 1a. However, this figure explains the outline of the relationship of each specific process, Comprising: The flow of control is not limited to this. Among these, the processing S10 for creating the game history information is the same as that in the player management system 1.
Processing S40 for acquiring device information is executed by the device information acquisition means 161, fraud history creation processing S50 is executed by the fraud history creation means 16, and suspicious person registration processing S60 is executed by the suspicious person registration means 18.
Further, the player management system 1a can switch the contents to be displayed on the display device 4 based on the instructions of the clerk input using the operation input device 41 (S75 to 77). When the display of the suspicious person information is instructed, the suspicious person information generated by the suspicious person registration process S60 is displayed on the display device 4 (S96). When the display of the fraud history information is instructed, the fraud history information generated by the fraud history creation process S50 is displayed on the display device 4 (S97). In any of the above cases, a face image of a person can be displayed. Processing for displaying suspicious person information or fraud history information (S96, S97) is executed by the fraud display means 151. This display switching may be configured together with the display switching (S71 to S73 in FIG. 9).

(Create fraud history)
In the player management system 1a, information (the device information 800) such as each game machine, a game medium rental machine provided corresponding to the game machine, the counter, a detector installed in the game machine, etc. Acquired at an appropriate timing (for example, a cycle of 1 second to 3 minutes) by the information acquisition process S40, and the acquired device information is inspected by the fraud history creation process S50. Thereby, it is possible to continuously monitor the gaming state and the like of the gaming table. The device information 800 can include an alarm (illegal, inspection, etc.) signal output from the hall computer 80.

The fraud history creation process (S50) shown in FIG. 15 is acquired by the result of the determination by the person determination process S100, the game history information created by the game history creation process S10, and the device information acquisition process S40. Check the contents of device information. And when the content judged to be fraudulent is detected, the information is stored in the fraud history storage means 17 as fraud history information. Fraud is inspected based on a predetermined detection condition (illegal condition).
FIG. 16 shows an example of the fraud history creation process S50. First, when the person determination process is performed, fraud can be detected based on the determination result (S501, S502). Secondly, when game history information is created by the game history creation process, fraud can be detected by examining whether the game history information matches a predetermined fraud condition (S503, S504). Third, fraud can be detected by monitoring the device information acquired by the device information acquisition process S40 (S505, S506). Each of the first to third fraud detections may be executed at a corresponding timing.

  If fraud is detected by any of the above, game history information including the face image of the person can be displayed on the display device 4 according to the detected fraud condition (S507), and externally An alarm signal can be transmitted (S508). Further, the fraud information and the person information of the person are associated with each other and stored in the fraud history storage means 17 as fraud history information (S509). Since the unauthorized information is notified in steps S507 and S508, the staff can confirm whether or not it is unauthorized, and if not unauthorized, it is possible not to store the unauthorized history information.

  The fraud information can include an evaluation score determined in advance for each fraud condition. The evaluation point can be determined according to the seriousness of the illegal condition. For example, when an abnormality is detected by a security sensor provided on a game machine or the like, the evaluation score is raised because there is a possibility of serious fraud. Also, when inspection alarm information is received from the hall computer or when it is logically determined to be illegal from game history information or the like, the evaluation score is lowered because it cannot be said that the possibility of fraud is high by itself. As a result, the detected fraud conditions can be classified and processed, and evaluation points can be accumulated and evaluated for each person in which fraud is detected.

  For the first fraud detection, for example, for the person facing the counter 6 or the prize counter 92, the same person was not present in the person information already stored in the person information storage means 21, In addition, it can be determined that the person is not photographed on the day as an illegal condition. As a result, it is possible to detect that the first visitor or the customer who has not played the game on the day is counting illegally.

Various fraud conditions can be defined for the second fraud detection.
For example, it is possible to set an illegal condition that a player has moved to a different game table with a number of game media possessed that is not within a predetermined range. When the same person as the seated person exists in the person information already stored in the person information storage means 21 by the game history creation processing S31, the person (P1) and the seated gaming table (Y1) ) And the number of game media possessed when seated (M). Here, the number M of possessed game media is the number of game media possessed at the time when the person P1 has left the game table most recently before sitting on the game table Y1, or when counted by the counter. Is the number of owned game media after counting. Further, by acquiring the latest game table information (game table Y0) that has already been stored in the game history storage means 11 in association with the person P1, the person P1 seated on the game table Y1 can play the game table before sitting. It can be seen that Y0 has left the seat and has come to the gaming table Y1 with the number M of possessed game media after leaving or counting. Therefore, if the seated gaming table Y1 and the gaming table Y0 left before are different gaming tables and the number of gaming media M held by the person P1 is not within the predetermined range, the person P1 will be It is possible to detect that the player has moved to a different game table with the number of possessed game media not within the predetermined range. The predetermined range can be determined in advance by an allowable error or the like (for example, −100 to +100).

  Further, the gaming table 5 and the counter 6 in the game hall may be divided into a plurality of groups (corners) corresponding to the distinction of the game media to be used (for example, the unit price of the game media). In this case, it is determined as an illegal condition that the player has moved to a gaming table belonging to a different group with a number of game media not within the predetermined range and has attempted to count with a different group of counters. Can do. Similarly to the above, when a person is seated on the gaming table, the person (P1), the seated gaming table (Y1), and the most recently held gaming media number (M) are grasped. Further, the latest game table information (game table Y0) or counter information (counter K0) that has been stored in the game history storage means 11 in association with the person P1 is acquired. Here, the game table information or the counter information employs the latest information, that is, the information immediately before sitting on the game table Y1. As described above, it can be understood that the person P1 seated on the gaming table Y1 has left the gaming table Y0 or has counted the game machine Y0 with the number of gaming media M0 after counting with the counter K0. Therefore, if the seated gaming machine Y1 and the latest gaming machine Y0 or the counter K0 belong to different groups and the number of gaming media M held by the person P1 is not within the predetermined range, the person P1 It is possible to detect that the player has moved to a gaming machine belonging to a different group with the number of owned game media not within a predetermined range.

  In addition, when the game table 5 and the counter 6 are divided into a plurality of groups (corners) corresponding to the distinction of the game media used, the game table in which the player played the game most recently or the count that was counted immediately before Counting with a counter belonging to a group different from the group to which the machine belongs can be defined as an illegal condition. If the same person as the person facing the counter exists in the person information already stored in the person information storage means 21 by the game history creation processing S33, the person (P1) and the counter (K1) and the latest number (M) of owned game media are grasped. Further, the latest game table information (game table Y0) or counter information (counter K0) that has been stored in the game history storage means 11 in association with the person P1 is acquired. Here, the game table information or the counter information employs the latest information, that is, the information immediately before sitting on the game table Y1. As described above, it can be understood that the person P1 has come to the counter K1 with the number M of possessed game media after leaving the gaming table Y0 or counting with the counter K0. Accordingly, if the counter K1 and the latest game machine Y0 or the counter K0 belong to different groups and the number M of game media possessed by the person P1 is not within a predetermined range, the person P1 is the latest. It is possible to detect that counting is attempted by a counter belonging to a group different from the group to which the game machine that played the game or the counter that counted immediately before belongs.

  Moreover, it can be determined as an unfair condition that the number of possessed game media after being counted by the counter is not within a predetermined range. As a result, if the value M of the retained game medium number information after the count stored in the game history storage means 11 by the game history creation process S33 is not within the predetermined range, it can be determined that the illegal condition is met. . The predetermined range can be determined in advance by an allowable error or the like (for example, −100 to +100).

For the third fraud detection, the device information (800) acquired by the device information acquisition means 161 is continuously monitored.
First, a case where an abnormality is detected by a security sensor provided in a game machine or the like can be set as an illegal condition. This includes a case where a security sensor is connected to the hall computer 80 and unauthorized alarm information is issued by the hall computer 80 that detects the abnormal signal. In addition, it is possible to make an illegal condition that an abnormality such as game table data is detected by the hall computer 80 and alarm information such as an abnormality or inspection issued from the hall computer 80 is detected.

  In addition, it is necessary for the game hall to prevent a player from playing a game using a game medium brought from outside the store. Therefore, it is defined as an illegal condition that the operation of the game machine is started without being paid out or rented out when the number of game media held becomes smaller than a predetermined value at the time of sitting or afterwards. Thus, it is possible to immediately detect that there is a possibility that the brought-in game medium is being used. For example, the value M of the number of possessed game media information at the time of sitting associated with the person Pn seated on the game table Yn is acquired. Based on the number M of possessed game media, the variation in the number of game media possessed by the game table Yn after the seating obtained from the device information 800 is totaled, and this value is defined as m. m may be a negative value. Then, the number M1 of game media currently owned by the person Pn can be obtained (M1 = M + m). Therefore, in a state where the value of M1 is smaller than the predetermined value, the gaming machine Yn is not paid out from the gaming machine Yn or from the ball lending machine or the replay machine. It is set as an illegal condition that the operation of is started. If the illegal condition is met, it can be determined that there is a possibility that the game medium has been brought in by the seated player Pn.

  In addition, it is possible to detect that a game is not played in a state where a player has been seated for a long time by setting as an illegal condition that a predetermined time has passed without the game table being operated after sitting on the game table. . By the same method as described above, after the player is seated on the gaming table Yn, the device information of the gaming table Yn can be periodically monitored, and the operation information of the gaming table Yn is acquired. Therefore, if an illegal condition is that a predetermined time has passed without the game table Yn being operated, it is possible to detect that the game table Yn is seated and not in operation.

  In addition, a fellow person may be seated on a gaming table around one gaming table and an illegal game may be played. In order to prevent this, an illegal game is played by detecting a state in which a proximity game table disposed in the vicinity of a game table Yx from which a large number of game media are paid out is seated and inactive. It is possible to automatically detect a possible game machine and a person related to it. As a gaming table close to the gaming table Yx, it may be a gaming table adjacent to one side or both sides of the gaming table Yx, a gaming table that is not continuous with the gaming table Yx, or the vicinity of the back of the player of the gaming table Yx It may also include a game stand installed at. By acquiring device information about the gaming table Yx and the proximity gaming table, it is determined whether the number of gaming media paid out from the gaming table Yx exceeds a predetermined value or whether the proximity gaming table is operating. be able to. Therefore, when the number of game media paid out from a certain game table Yx exceeds a predetermined value, it is detected that a game table close to the game table Yx is seated and is not in operation for a predetermined time. can do. Accordingly, it is possible to automatically detect a gaming table Yx that may be playing an illegal game, and acquire game history information including a face image of a seated person for the gaming table Yx and the adjacent gaming table. it can.

(Registration of suspicious person)
The suspicious person registration process (S60) shown in FIG. 15 analyzes the fraud history information stored in the fraud history storage means 17 by the fraud history creation process, and the fraud history information for each person matches a predetermined type. In this case, the suspicious person specifying information for specifying the person as a suspicious person and the person information of the person are associated with each other and stored in the suspicious person information storage unit 23 as suspicious person information. FIG. 17 shows an example of this suspicious person registration process.
The suspicious person registration process S60 acquires and examines the fraud history information stored in the fraud history storage means 17 (S601), and determines whether the fraud history information for each person matches a predetermined type (S602). ). If it matches the predetermined type, the suspicious person specifying information for specifying the person as a suspicious person and the person information of the person are associated with each other and stored in the suspicious person information storage means 23 (S603). ).
One of the types as a criterion for determination may be that the evaluation points in the fraud information associated with the fraud history information for each person are accumulated, and that the accumulation within a certain period exceeds a predetermined value. Further, the suspicious person information may be created by ranking according to the cumulative value of the evaluation points. In addition, the type for extracting the suspicious person from the fraud history information can be arbitrarily set in advance depending on the fraud type, the evaluation score, the number of times, the period, and the like.

  The suspicious person registration means 18 can register the person designated by the operation input device 41 as a suspicious person. That is, the suspicious person information storage means 23 stores the suspicious person specifying information for specifying the instructed person and the person information of the person in association with each other. As a result, it is possible to register a person who is determined to be suspicious by the attendant as a suspicious person.

In the person determination process S100, it can be further determined whether or not the person photographed by the photographing means 31 is a person associated with the suspicious person specifying information already stored in the suspicious person information storage means 23 (FIG. 11 steps S120 and S122).
When the person determination process determines that the unauthorized display means 151 is a person stored in association with the suspicious person identification information, the display device 4 displays the face image of the person, the unauthorized history information, and the like. And an alarm signal is transmitted to the outside, or one of the display and the transmission can be further performed. Thereby, when the same person as the registered suspicious person is photographed by the photographing means 31, it is possible to notify the attendant.
The person determination process S100 further determines whether or not the person photographed by the photographing means 31 is less than 18 years old based on the facial features. Can also be notified.

As shown in FIG. 15, suspicious person information or fraud history information can be displayed on the display device 4 according to an instruction input from the operation input device 41 (S96, S97).
The fraud history information stored in the fraud history storage means 17 by the fraud history creation process can be displayed on the display device 4 by the fraud display means 151 together with the face image of the person associated with the fraud history information. Further, the suspicious person information stored in the person information storage means 21 by the suspicious person registration process may be displayed on the display device 4 by the unauthorized display means 151 together with the face image of the person associated with the suspicious person information. it can.

  In addition, in this invention, it can be set as the Example variously changed within the range of this invention according to the objective and use, without being restricted to the Example described above.

  DESCRIPTION OF SYMBOLS 1, 1a; Player management system, 10; Server for data integration, 100, 100a; Game history management means, 11: Game history storage means, 12: Game history creation means, 13: Customer layer analysis means, 131; Seating rate analysis Means 14; ranking generation means 15; display means 151; fraud display means 16; fraud history creation means 161; device information acquisition means 17; fraud history storage means 18; suspicious person registration means 19; Information recording means, 20; face authentication server, 200, 200a; face authentication means, 21; person information storage means, 22; person judgment means, 23; suspicious person information storage means, 3; camera, 30; 31; Shooting means, 4; Display device, 41; Operation input device, 5; Game table, 53; Inter-table machine, 6; Counter, 7; Terminal device, 80; Hall computer, 88; Arm, 89; member authentication means, 91; offices, 92; prize counter, 93; (consisting of game machine, etc.) island.

Claims (14)

1. Shooting means for photographing a person's face for each gaming machine that uses a game medium, for each counter that counts the game medium, and for each terminal device provided in the prize counter;
   Personal information storage means for storing and storing personal information including a facial image of the person and the gender and generation determined from the facial features;
   Game history storage means for accumulating and storing device identification information for identifying the game table, the counter or the terminal device, person information, and information on the number of game media possessed by the person as game history information When,
   The person information is generated based on an image photographed by the photographing means, and the person information is compared with the person information already stored in the person information storage means to determine whether there is the same person. And a person determination means for storing person information in the person information storage means for each person,
   Calculating the number of game media held by the person when any of the person's seating and leaving the game table and counting in the counter is detected, and the number of game media as the number of game media held; Game history creation means for storing the person information of the person and the device identification information in the game history storage means in association with each other;
   Based on the game history information stored in the game history storage means by the game history creation means, for each game table or for each predetermined group to which the game table or game medium belongs, at least of the gender and generation of the person A customer segment analysis means for generating game information by customer segment by dividing the customer segment by one and totaling game time,
   Based on the game history information stored in the game history storage means by the game history creation means, game history information including face images of the persons in order of the number of possessed game media for each gaming table or for each predetermined group. Ranking generating means for generating the number of possessed game media number ranking information arranged;
   An operation input device and a display device;
   Display means for displaying, on the display device, the game information for each customer segment generated by the customer segment analyzer or the ranking information for the number of possessed game media generated by the rank generator in accordance with an instruction input from the operation input device; ,
   A player management system characterized by comprising:
2.   The player management system according to claim 1, wherein the predetermined group is a group divided by at least one of a gaming machine installation location, a gaming machine model, a gaming medium type, or a gaming medium value.
3.   The game according to claim 1, wherein the customer segment analysis unit and the rank generation unit generate the customer segment-specific game information and the retained game medium number rank information on the day based on game history information within one day. Customer management system.
4.   4. The customer segment analyzing unit and the rank generating unit generate the customer segment-specific game information and the possessed game medium number rank information within the period based on a plurality of days of game history information. Player management system.
5. Based on the game history information stored in the game history storage means by the game history creating means, the seating time from when a person is seated to when he / she leaves is counted for each gaming table or for each predetermined group, It further comprises a seating rate analysis means for obtaining a ratio of the total value with respect to business hours as rate information,
   5. The player management system according to claim 1, wherein the display unit displays the seating rate information obtained by the seating rate analysis unit on the display device in accordance with an instruction input from the operation input device. .
6. An identification information acquisition device that acquires identification information for each individual corresponding to each gaming table, and when the identification information acquisition device acquires and authenticates the identification information, member information including the member number of the person and Member authentication means for outputting a gaming machine number corresponding to the identification information acquisition device;
   The member information output by the member authentication means and the gaming machine number are acquired, and the person information generated by the person judging means based on the image of the person seated on the gaming machine photographed by the photographing means, and the member Member information recording means for associating information with each other and storing them in the person information storage means;
   The player management system according to claim 1, further comprising:
7. Based on the member information stored in the person information storage means by the member information recording means and the game history information stored in the game history storage means by the game history creation means,
   7. The customer demographic analysis unit further generates game information by customer segment that distinguishes members and non-members, and the rank generation unit further generates rank information of the number of possessed game media that distinguishes members and non-members. A player management system.
8. The customer base game information includes membership card usage rate information,
   When the membership information and the gaming machine number are output by the membership authentication means, the gaming history creating means confirms that the equipment identification information for identifying the gaming machine and that the person seated on the gaming machine has performed membership authentication. The member card usage information shown is associated with each other and stored in the game history storage means,
   The customer demographic analysis means includes game history information and membership card usage information stored in the game history storage means by the game history creation means, and member information stored in the person information storage means by the member information recording means. 8. The player management system according to claim 6, wherein the membership card usage rate information obtains a ratio of the number of members who have played a game or the number of members who have been authenticated to the number of played games.
9. Shooting means for photographing a person's face for each gaming machine that uses a game medium, for each counter that counts the game medium, and for each terminal device provided in the prize counter;
   Personal information storage means for storing and storing personal information including a facial image of the person and the gender and generation determined from the facial features;
   Suspicious person information storage means for storing and storing suspicious person specifying information for identifying a suspicious person and person information as suspicious person information in association with each other;
   Game history storage means for accumulating and storing device identification information for identifying the game table, the counter or the terminal device, person information, and information on the number of game media possessed by the person as game history information When,
   A fraud history storage means for accumulating and storing fraud information and person information as fraud history information in association with each other;
   The person information is generated based on an image photographed by the photographing means, and the person information is compared with the person information already stored in the person information storage means to determine whether there is the same person. And a person determination means for storing person information in the person information storage means for each person,
   Calculating the number of game media held by the person when any of the person's seating and leaving the game table and counting in the counter is detected, and the number of game media as the number of game media held; Game history creation means for storing the person information of the person and the device identification information in the game history storage means in association with each other;
   Device information acquisition means for acquiring device information of each of the game tables, a game medium rental machine provided corresponding to the game table, the counter, and a device including a detector installed in the game table;
   The result of determination by the person determination unit, the game history information stored by the game history creation unit, and the device information acquired by the device information acquisition unit are monitored to determine whether or not a predetermined illegal condition is met. The fraud history creating means for storing the fraud information including the evaluation information determined in advance for each fraud condition and the person information of the person in the fraud history storage means in association with each other,
   The fraud history information stored in the fraud history storage means is analyzed by the fraud history creation means, and when the fraud history information for each person matches a predetermined type, the suspicious person identifies the person as a suspicious person Suspicious person registration means for associating specific information and personal information with each other and storing them in the suspicious person information storage means;
   A player management system characterized by comprising:
10.   The player management system according to claim 9, wherein the suspicious person registration unit identifies a person as a suspicious person when the total number of evaluation points included in the unauthorized information within a certain period of time exceeds a predetermined value for each person. .
11. An operation input device and a display device;
    In accordance with an instruction input from the operation input device, the fraud history information stored in the fraud history storage unit by the fraud history creation unit, or the suspicious person information stored in the suspicious person information storage unit by the suspicious person registration unit Unauthorized display means for displaying the image on the display device together with a human face image,
    The player management system according to claim 9 or 10, further comprising:
12.   The suspicious person registering means associates the suspicious person specifying information for specifying the person instructed via the operation input device as the suspicious person and the person information of the person and stores them in the suspicious person information storing means. The player management system according to claim 11.
13. The person determination means further determines whether or not the person photographed by the photographing means is a person associated with the suspicious person specifying information stored in the suspicious person information storage means,
    The fraud history creation means displays the face image of the person on the display device and outputs an alarm signal to the outside when the person judgment means judges that the person is associated with the suspicious person specifying information. The player management system according to claim 11 or 12, further comprising: transmitting or performing any one of the display and the transmission.
14. Based on the game history information stored in the game history storage means by the game history creating means, at least one of the gender and generation of the person for each game machine or for each predetermined group to which the game machine or game medium belongs. A customer segment analysis means for generating game information for each customer segment by dividing the customer segment by the total number of game times,
    Based on the game history information stored in the game history storage means by the game history creation means, game history information including face images of the person in order of the number of possessed game media for each gaming table or for each predetermined group. Ranking generating means for generating the number of possessed game media number ranking information arranged;
    Display means for displaying, on the display device, the game information for each customer segment generated by the customer segment analyzer or the ranking information for the number of possessed game media generated by the rank generator in accordance with an instruction input from the operation input device; ,
    The player management system according to claim 11, further comprising:

Images