JP2008236338A - Nurse call system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To constantly specify a nurse who responded by proxy with a mobile terminal which is not an object of calling when calling is performed by a nurse call slave unit. <P>SOLUTION: A PHS terminal 60 responds by proxy to calling not addressed to the terminal itself from a hand type slave unit 40. A nurse call master unit 10 acquires mobile terminal information of the PHS terminal 60 used for the proxy response, and records response history information including mobile terminal information acquired in a response history information storing portion 180, thereby specifying a nurse who responded by proxy based on the mobile terminal information recorded in the response history information storing portion 180 by referring to nurse information in which the PHS terminal 60 is associated with a nurse who uses the terminal 60 on one-on-one. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a nurse call system, and in particular, is suitable for use in a nurse call system configured so that a call can be answered by a nurse call master unit and a mobile terminal in response to a call from a nurse call slave unit for each patient. It is.

  In general, a nurse call system is used in hospitals and care facilities. The nurse call system is used when a patient at a hospital needs help from a doctor or nurse, or when a caregiver at a care facility needs help from a caregiver (hereinafter simply “ This is a system in which a patient (referred to as “patient”) can call a doctor, nurse or caregiver (hereinafter simply referred to as “nurse”) by pressing a call button or the like.

Many nurse call systems include a nurse call slave set installed in a bedside, a toilet, a bathroom, and the like, and a nurse call master set installed in a nurse center. Furthermore, a nurse call system that combines a PHS (Personal Handyphone System) terminal carried by a nurse and a PBX (Private Branch Exchange: telephone exchange) has also been proposed (see, for example, Patent Document 1).
JP-A-5-259974

  In this type of nurse call system, when a patient makes a call by pressing the call button of the nurse call slave unit, the nurse responds with a PHS terminal carried by the nurse, a handset of the nurse call master unit, or the like. Note that table information in which a PHS terminal and a nurse who owns the PHS terminal are associated is stored in the memory of the nurse call parent device. In other words, since the PHS terminal and the nurse who owns it have a one-to-one correspondence, it is possible to record the nurse who responds to the call from the patient with the PHS terminal as a response history in the nurse call master unit. Is possible.

  By the way, a nurse in charge is determined for one patient, and the relationship is managed by the table information of the nurse call parent machine. When a call is made from a nurse call cordless handset of a patient, the nurse in charge is identified with reference to the table information, and the PHS terminal of the nurse in charge is notified. Therefore, when there is a call from a patient, if the nurse who has the PHS terminal to be called is absent, the nurse cannot respond to the call. However, even in this case, the nurse call master unit is also notified at the same time, so the nurse who is not in charge of the patient who is calling the nurse call slave unit using the handset provided in the nurse call master unit. Can answer the call.

In addition, when a part of a plurality of telephones connected by extension is ringing, there is a technology that enables a proxy response by entering a special number on a telephone that is not ringing. (For example, refer to Patent Document 2).
JP-A-6-6462

  However, in the technique described in Patent Document 1, the nurse call master unit's handset is operated by an unspecified number of nurses, so the nurse call master unit stores the response history as to which nurse responded. There was a problem that it could not be recorded.

  Further, in the technique described in Patent Document 2 described above, since a telephone that performs a proxy response is operated by an unspecified number of users, it is not possible to record a response history as to which user has made a proxy response. was there.

  The present invention has been made to solve such problems. When a call is made by a nurse call cordless handset, it is possible to identify a nurse who has made a proxy response on a mobile terminal that is not the call target. The purpose is to do so.

  In order to solve the above-described problems, in the present invention, in the mobile terminal, a proxy response is made to a call other than the one addressed to the self from the nurse call slave unit, and the mobile terminal used for the proxy response in the nurse call master unit The mobile terminal information that uniquely identifies the mobile terminal information is acquired, and the response history information including the nurse information associated with the mobile terminal information is recorded in the storage unit based on the acquired mobile terminal information or table information.

  According to the present invention configured as described above, when a proxy response is made at a portable terminal that is not a call target in response to a call by the nurse call slave unit, the portable terminal information that uniquely identifies the portable terminal is the nurse call master unit. Is recorded in the storage unit. Since the mobile terminal corresponding to the mobile terminal information is not operated by an unspecified number of nurses, the nurse who made the proxy response is specified from the mobile terminal information recorded in the storage unit of the nurse call parent device. Become. This makes it possible to identify a nurse who has made a proxy response on a mobile terminal that is not a call target.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a diagram illustrating an example of the overall configuration of a nurse call system according to the present embodiment. Here, a nurse call system for nursing support installed in a hospital will be described as an example, but the nurse call system of the present embodiment is not limited to that installed in a hospital. For example, the present invention can also be applied when installed in a nursing facility.

  In FIG. 1, reference numeral 10 denotes a nurse call parent device, which is installed in a nurse center, for example. The nurse call parent device 10 includes a handset 90. The handset 90 is used to perform an operation for responding to a call from a patient or an operation for calling a patient. In addition, the nurse call parent device 10 includes a notification unit 100 that notifies a call from a patient by a ringing sound.

  Reference numeral 20 denotes a corridor lamp installed in each hospital room. The name of the patient in the hospital room is displayed, and when the patient in the hospital room calls the nurse, the fact that the call has been made is displayed. ing. The corridor lamp 20 includes a recovery button for a nurse walking in the corridor to respond when a patient in a hospital room calls the nurse.

  Reference numeral 30 denotes a wall-embedded child device (corresponding to the nurse call child device in the claims), which is embedded in each bedside wall of a hospital room. This wall-embedded handset 30 is connected to the corridor lamp 20. Reference numeral 40 denotes a hand-type child device (corresponding to the nurse call child device in the claims), which is connected to the wall-embedded child device 30. The wall-embedded handset 30 includes a call button for the patient to call the nurse, a recovery button for responding when the patient is called, a microphone and a speaker used when the patient has a conversation with the nurse, A connection terminal for connecting the hand-type slave unit 40 is provided. Similarly to the wall-embedded handset 30, the hand-type handset 40 includes a call button, a microphone, and a speaker. In addition, when the wall-embedded child device 30 includes a microphone and a speaker, a grip-and-push button type child device including only a call button may be connected to the connection terminal. In addition, when the hand-type slave unit 40 includes a microphone and a speaker, the microphone and the speaker may not be provided in the wall-embedded slave unit 30. In the present embodiment, it is assumed that the patient makes a call using the hand-shaped child device 40.

  Reference numeral 50 denotes a hand-in-hand call main device (corresponding to the exchange device in the claims), for example, an exchange device corresponding to the PHS terminal on the premises. Reference numeral 60 denotes a PHS terminal which is connected to the nurse call parent device 10 and makes a response call with the hand-type child device 40. The handin squall main device 50 has a function of performing control related to a call and data transmission / reception using the PHS terminal 60 possessed by each nurse. In the present embodiment, the handin squall main device 50 is installed in a communication center in a hospital and connected to the nurse call parent device 10. Reference numeral 70 denotes a radio base station for communicating with the PHS terminal 60.

  When the patient presses the call button of the hand-type slave unit 40, signals are transmitted in the order of the hand-type slave unit 40, the wall-embedded slave unit 30, the corridor lamp 20, and the nurse call master unit 10. A room number, a bed number, a patient name, and the like are displayed on the display 200, and a calling sound is generated by the notification unit 100 to notify the nurse of a call from the patient.

  The nurse call master unit 10 specifies a nurse associated with the patient as the nurse in charge of the patient who has called the call, and the PHS terminal 60 possessed by the nurse is used as the handheld squall main device 50. To be specified. Note that table information for associating a patient with a nurse in charge is recorded in the patient information storage unit 160 of the nurse call parent machine 10. This table information is set through an operation input to the operation panel or the like of the nurse call parent device 10. When the handicap call main device 50 calls the PHS terminal 60 designated by the nurse call parent device 10 via the radio base station 70, the alerting unit 230 of the PHS terminal 60 makes a ringing tone. The nurse responds with either the nurse call master unit 10 or the PHS terminal 60, and can start a conversation with the patient through the hand-type slave unit 40 when he / she answers faster.

  Next, the internal configuration of the nurse call parent device 10 will be described. As shown in FIG. 1, in addition to the handset 90 and the notification unit 100 described above, the nurse call master unit 10 includes an interface unit 110, a response detection unit 120, a portable terminal information acquisition unit 130, a nurse information storage unit 140, a child The device information acquisition unit 150, patient information storage unit 160, information recording unit 170, response history information storage unit 180, display control unit 190, and display 200 are configured.

  The interface unit 110 performs communication and data transmission / reception with the corridor lamp 20 and the handheld call main device 50. For example, the interface unit 110 inputs the mobile terminal information of the PHS terminal 60 sent from the PHS terminal 60 via the radio base station 70 and the handheld squall main device 50. The mobile terminal information is information for uniquely identifying the PHS terminal 60 that has responded to the call from the patient. For example, the telephone number of the PHS terminal 60, the mobile terminal identification number, or the like is used.

  Further, the interface unit 110 inputs handset information sent via the corridor lamp 20. That is, when the patient calls the nurse by pressing the call button of the hand-shaped child device 40, child device information for uniquely identifying the hand-shaped child device 40 that has made the call is received from the corridor light 20. It is sent to the nurse call base unit 10. The interface unit 110 inputs the transmitted child device information.

  The response detection unit 120 detects whether or not the PHS terminal 60 has been off-hooked by the nurse. That is, when the nurse off-hooks the PHS terminal 60 in order to respond to the call from the patient, a signal indicating that it has been off-hook is input to the interface unit 110. The response detection unit 120 detects whether or not the PHS terminal 60 has been off-hooked by the nurse by monitoring the presence or absence of this signal.

  The response detection unit 120 further includes a function of a proxy response time acquisition unit according to the present invention. That is, the response detection unit 120 acquires the proxy response time of the PHS terminal 60. Specifically, the response detection unit 120 has a clock function, and indicates the time when a signal indicating that the PHS terminal 60 has been off-hooked by the nurse is input to the response detection unit 120 via the interface unit 110. Obtained from the clock function.

  The mobile terminal information acquisition unit 130 acquires the mobile terminal information of the PHS terminal 60 input to the interface unit 110 separately from the signal detected by the response detection unit 120 and indicating that the PHS terminal 60 has been off-hooked. The nurse information storage unit 140 associates mobile terminal information uniquely assigned to each PHS terminal 60 and information (nurse information) that uniquely identifies the nurse who owns the PHS terminal 60. Stores table information. Here, the nurse information includes, for example, at least information indicating the name of the nurse. In addition, the name of the team to which the nurse belongs, a telephone number for identifying the PHS terminal 60 possessed, and a portable terminal identification number Etc. are included.

  The slave unit information acquisition unit 150 acquires the slave unit information input to the interface unit 110. The patient information storage unit 160 is a table that associates handset information uniquely assigned to the hand-type handset 40 and information (patient information) that uniquely identifies a patient who uses the hand-type handset 40. I remember information. Here, the patient information includes, for example, at least information indicating the name of the patient, and additionally includes information such as date of birth, patient number, examination number, hospital room, bed number, and symptom.

  The information recording unit 170 is associated by the nurse information storage unit 140 with the mobile terminal information acquired by the mobile terminal information acquisition unit 130 when the response detection unit 120 detects the off-hook of the PHS terminal 60. The nurse information, the patient information associated with the child device information acquired by the child device information acquisition unit 150 by the patient information storage unit 150, and the response time (PHS) by the nurse acquired by the response detection unit 120 The operation time of the terminal 60 is associated with each other and recorded in the response history information storage unit 180.

  FIG. 2 shows an example of information stored in the response history information storage unit 180. As shown in FIG. 2, the response history information includes response time, nurse information (in this embodiment, the name of the nurse), and patient information (in this embodiment, the name of the patient) as item information.

  If at least nurse information is recorded in the response history information storage unit 180, the nurse who has made a response (including a proxy response) can be identified. Therefore, it is not essential to record the response time and patient information in association with each other. However, if the response time and patient information are also recorded, the calling patient can be specified, and the response time is also specified. be able to. This is more preferable because it is possible to specify when and who responds to a call from whom.

  The display control unit 190 acquires the response history information (response time, nurse information, patient information) stored in the response history information storage unit 180 and controls the display 200 to display the acquired response history information. To do.

  In this embodiment, the information recording unit 170 has described an example in which the response time, nurse information, and patient information are recorded in the response history information storage unit 180 as response history information. However, the recording content is not limited to this. . For example, the information recording unit 170 may record the mobile terminal information in the response history information storage unit 180 instead of the nurse information. Further, the information recording unit 170 may record the slave device information in the response history information storage unit 180 instead of the patient information. In this case, the display control unit 190 obtains response time, portable terminal information, and handset information as response history information from the response history information storage unit 180, and controls the display 200 to display the acquired response history information. To do. The display control unit 190 may display the nurse information and patient information obtained by directly referring to the nurse information storage unit 140 and the patient information storage unit 160 on the display 200.

  Next, the internal configuration of the PHS terminal 60 that responds to a call from the patient by the hand-type slave unit 40 will be described. The PHS terminal 60 includes an operation unit 210, a proxy response unit 220, and the notification unit 230 described above. The operation unit 210 receives an input of a special number for proxy response through an operation by a nurse having the PHS terminal 60. Here, the special number for proxy response is a number used for an application different from a normal telephone number.

  When a special number for proxy response is input through the operation of the operation unit 210, the proxy response unit 220 establishes a connection establishment request and PHS between the PHS terminal 60 that performs proxy response and the hand-type slave unit 40 that has performed the call. Mobile terminal information for uniquely identifying the terminal 60 is transmitted to the hand-in-hand call main device 50. Then, by receiving the connection establishment request transmitted by the proxy response unit 220 of the PHS terminal 60, the hand-in-hand call main device 50 and the PHS terminal 60 that makes a proxy response, Establish a connection between Then, the hand-in-hand call main device 50 transmits a signal indicating that the PHS terminal 60 is off-hook and the portable terminal information transmitted from the responding PHS terminal 60 to the interface unit 110 of the nurse call parent device 10.

  Next, operation | movement of the nurse call main | base station 10 in this embodiment is demonstrated. FIG. 3 is a flowchart showing an operation example of the nurse call parent device 10 according to the present embodiment. Each process in FIG. 3 is performed when the patient calls the nurse by pressing the call button of the hand-type slave unit 40 and the nurse call master unit after the PHS terminal 60 to be called is called by the ringing tone. 10 shows processing contents. At this time, handset information for uniquely identifying the hand-type handset 40 that has called the nurse is input from the corridor lamp 20 to the interface unit 110, and the handset information acquisition unit 140 The slave unit information input to the unit 110 is acquired.

  First, the response detection unit 120 determines whether a signal indicating that the nurse has off-hooked the PHS terminal 60 in order to respond to a call from the patient is input to the interface unit 110 (step S100). If the response detection unit 120 determines that the signal indicating that the PHS terminal 60 is off-hook is not input to the interface unit 110 (NO in step S100), the signal indicating that the PHS terminal 60 is off-hook is the interface. The determination process in step S100 is repeated until input to unit 110.

  On the other hand, when the response detection unit 120 determines that a signal indicating that the PHS terminal 60 has been off-hooked is input to the interface unit 110 (YES in step S100), the mobile terminal information acquisition unit 130 causes the PHS terminal 60 to be off-hooked. Separately from the signal indicating this, the mobile terminal information of the PHS terminal 60 input to the interface unit 110 is acquired (step S120).

  Next, the response detection unit 120 obtains the time when the signal indicating that the PHS terminal 60 is off-hook is input to the response detection unit 120 via the interface unit 110 from the clock function (step S140).

  Finally, the information recording unit 170 is associated with the nurse information associated with the portable terminal information acquired by the portable terminal information acquisition unit 130 and the child device information acquired by the child device information acquisition unit 150. The patient information and the response time (operation time of the PHS terminal 60) by the nurse acquired by the response detection unit 120 are associated with each other and recorded in the response history information storage unit 180 (step S160). Thereby, nurse call parent machine 10 ends the processing in FIG.

  As described above in detail, in the present embodiment, when the patient calls by the hand-type slave unit 40, the notification unit 230 of the PHS terminal 60 and the nurse call master unit 10 possessed by the nurse in charge of the patient described above. The notification unit 100 generates a ringing tone. On the other hand, a nurse in charge performs an off-hook operation through the operation of the operation unit 210 of his / her PHS terminal 60, or a nurse who is not in charge uses a proxy response through the operation of the operation unit 210 of his / her PHS terminal 60. When the special number is entered, the proxy response unit 220 of the PHS terminal 60 transmits a request for establishing a connection between the PHS terminal 60 and the hand-type slave unit 40 that has called to the hand-in-hand call main device 50. I have to.

  In this way, even if the PHS terminal 60 possessed by the nurse is not associated with the calling patient (not subject to calling), the nurse calls the patient from the hand-type slave unit 40. You can make a proxy response to.

  In the present embodiment, when the nurse responds to the call by the hand-type slave unit 40 at the PHS terminal 60 that is the call target, or when the nurse makes a proxy response at the PHS terminal 60 that is not the call target, the PHS terminal 60 The mobile terminal information is transmitted to the nurse call parent device 10 via the hand-in-hand call main device 50, and the nurse information associated with the transmitted mobile terminal information and the child of the hand-shaped child device 40 that has made the call. The patient information associated with the machine information and the response time by the nurse are associated with each other and recorded in the response history information storage unit 180.

  In this way, since the PHS terminal 60 corresponding to the mobile terminal information is not operated by an unspecified number of nurses, the nurse information recorded in the response history information storage unit 180 of the nurse call parent device 10 is used. The responding nurse is identified including not only the nurse in charge but also the responding nurse. Thereby, the nurse who responded with the PHS terminal 60 can be specified. Further, by recording the child device information and the response time in association with the nurse information, it is possible to specify which nurse responded to which patient when.

  In this embodiment, when the nurse responds to the call by the hand-type slave unit 40 (including proxy response) at the PHS terminal 60, the normal response is distinguished from the proxy response. Although an example in which the response history information is recorded in the response history information recording unit 180 without being described has been described, the recording method is not limited to this. For example, when the nurse makes a proxy response at the PHS terminal 60, flag information indicating that a proxy response has been made may be included in the response history information recorded in the response history information recording unit 180.

  Specifically, when a proxy response is made at the PHS terminal 60 that is not a call target in response to a call made by the hand-type slave unit 40, the hand-in-hand call main device 50 makes a call with the PHS terminal 60 that makes the proxy response. In addition to establishing a connection with the slave unit 40, the nurse call master unit 10 includes a signal indicating that the PHS terminal 60 is off-hook and flag information indicating a proxy response in addition to the mobile terminal information of the PHS terminal 60. To the interface unit 110. Then, in the nurse call parent device 10, the response detection unit 120 acquires the flag information transmitted to the interface unit 110, and the information recording unit 170 includes the flag information acquired by the response detection unit 120 in the response history information. Recorded in the response history information storage unit 180.

  In this way, for example, the display control unit 190 can distinguish and display the response history information when a proxy response is made and the response history information when a normal response is made on the display 200. Become. Thus, the nurse who refers to the response history information can easily determine whether the response history information is a response when a normal response is made or a response when a proxy response is made.

  In addition, each of the above-described embodiments is merely an example of implementation in carrying out the present invention, and the technical scope of the present invention should not be construed in a limited manner. In other words, the present invention can be implemented in various forms without departing from the spirit or main features thereof.

It is a figure which shows the example of whole structure of the nurse call system by this embodiment. It is a figure which shows the example of the information memorize | stored in the response history information storage part by this embodiment. It is a flowchart which shows the operation example of the nurse call main | base station by this embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Nurse call parent machine 30 Wall-embedded child machine 40 Hand-type child machine 50 Handyman squall main apparatus 60 PHS terminal 120 Response detection part 130 Portable terminal information acquisition part 140 Nurse information storage part 150 Child machine information acquisition part 160 Patient Information storage unit 170 Information recording unit 180 Response history information storage unit 210 Operation unit 220 Proxy response unit

Claims (3)

In the nurse call system that can respond to calls from nurse call slaves by patient using the nurse call master unit and the portable terminal carried by the nurse,
The mobile terminal includes a proxy response unit that performs a proxy response to a call other than a self-addressed call from a nurse call slave,
The nurse call master unit is a mobile terminal information acquisition unit that acquires mobile terminal information that uniquely identifies the mobile terminal used for the proxy response;
An information recording unit that records response history information including nurse information associated with the mobile terminal information by the mobile terminal information or table information acquired by the mobile terminal information acquisition unit in the response history information storage unit Nurse call system featuring. The nurse call system according to claim 1,
The proxy response unit establishes a connection between the mobile terminal that performs the proxy response and the nurse call slave that has performed the call when a proxy response special number is input through the operation of the operation unit of the mobile terminal Send the request to the switch,
The exchange apparatus receives the connection establishment request transmitted by the proxy response unit, and establishes the connection. The nurse call system according to claim 1 or 2,
The nurse call master unit is a slave unit information acquisition unit that acquires slave unit information for identifying the nurse call slave unit;
A proxy response time acquisition unit that acquires the proxy response time of the mobile terminal;
The information recording unit includes the mobile terminal information or the nurse information acquired by the mobile terminal information acquisition unit, and the child device information or second table information acquired by the child device information acquisition unit. A nurse call system, wherein patient information associated with machine information and a proxy response time acquired by the proxy response time acquisition unit are associated with each other and recorded in the response history information storage unit.