JP2006201905A - System, method, and program for providing form, and recording medium recorded with the program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To easily provide various forms of high quality. <P>SOLUTION: The form providing system comprises a means storing an input item template file, a form template file, each information for input items, and each information other than input items; and a means forming and displaying a form on a user's terminal by inserting, upon calling a form from the user's terminal, each information for input items to a position for inserting each information for input items of the input item template file to form files showing input items, connecting the files showing input items to form a file describing each input item, inserting each information other than input items to a position for inserting each information other than input items of the form template file, and inserting the file describing each input file to a position for inserting the file describing each input item of the form template file. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a technique for automatically creating a form and displaying it on a user's terminal when the form is called from the user's terminal.

  In general, a content distributor uses the server to compile digital content produced by a content provider (CP), and through a sales destination such as an Internet service provider (ISP) or a direct sales site, a content distributor can respond to purchase requests from users. A technique for selling / distributing is known (for example, see Patent Document 1).

  In the content distributor's server, inquiries from the user regarding the content and operation of the content are handled by displaying a Web page representing a form called a support form on the user's terminal. In this support form, when the user inputs information related to the inquiry for each input item and presses the mail transmission button, the content provider, the sales destination, the content distributor, respectively, via the mailing list (ML) Information input in each input item is transmitted to each support person belonging to the group by e-mail. Each person in charge of support supports the inquiry from the user based on the received e-mail.

  FIG. 1 shows an example of a support form. The support form shown in FIG. 1 is for selling and distributing content called XX club through a sales destination called △△ net. Further, in the support form shown in FIG. 1, a name, an ID when using the content, an E-mail address, a use date and time, a use environment, and an inquiry content are displayed as input items. In the support form shown in FIG. 1, the mail transmission button is called an input content confirmation button.

  Support forms usually have the same overall design (page structure, color scheme, etc.) regardless of the content or sales destination. However, depending on the content and sales destination, the input items, text, and support personnel (e-mail address) Destination is different.

  Traditionally, content distributors have created a mailing list that shows the email address of each support person for each content, and has created a support form for each content and for each customer, according to the following procedure. .

  First, the content manager registers the content on the server of the content distributor, and then requests the page creator to create a support form, and at the same time creates a mailing list for use in the support form, Register with. The person in charge of page creation manually creates a support form based on the information passed from the person in charge of content. However, since the person in charge of creating a page can only create a typical support form, the person in charge of customization can modify the number of input items or change the text. The support form HTML data thus created is uploaded to the server of the content distributor.

  Such conventional support form creation has the following problems.

  First, information sent from the content manager to the page creator is not managed.

  Secondly, the method for contacting the person in charge of content creation from the person in charge of content has not been determined.

  Thirdly, there are a plurality of persons in charge of page creation.

  Fourth, the page design of the support form is almost the same, but it is manually created for each content and each sales destination.

Starting from these things, quality degradation due to work mistakes that occur from contact / manual work, time loss by multiple persons in charge, and low work efficiency are remarkable.
Japanese Patent No. 3428979

  The present invention has been made in view of such background art, and an object of the present invention is to make it possible to easily provide various types of general forms, not only support forms, but also general forms.

In order to achieve the above object in the present invention, first, in the invention of claim 1, an input item template file including a position for inserting each piece of information relating to the input item, and a position for inserting each piece of information relating to other than the input item are provided. Means for storing a form template file including what to indicate and a position indicating where to insert a file in which each input item is described, each piece of information relating to the input item, and each piece of information relating to other than the input item;
When a form is called from the user's terminal, a file representing the input item is created by inserting each piece of information about the input item at the position where each piece of information about the input item in the input item template file is inserted. Create a file in which each input item is described by combining the files to be represented, insert each information related to other than the input item at the position where each information other than the input item in the form template file is inserted, and each input item in the form template file A form providing system comprising means for creating and displaying a form on a user's terminal by inserting a file in which each input item is described at a position where a file in which is described is inserted It is.

Further, in the invention of claim 2, each information related to items other than the input items includes information related to contents and information related to a sales destination.
The form providing system according to claim 1, wherein the form is a support form that supports a user who uses content.

The invention of claim 3 is a method executed by a computer or a group of computers,
An input item template file that includes information indicating the position where each piece of information relating to the input item is inserted, a position indicating a position where each piece of information related to other than the input item is inserted, and a position indicating where the file describing each input item is inserted A step of storing a form template file including information, information on input items, and information on items other than input items;
When a form is called from the user's terminal, a file representing the input item is created by inserting each piece of information about the input item at a position where each piece of information about the input item in the input item template file is inserted. Create a file in which each input item is described by combining the files to be represented, insert each information related to other than the input item at the position where each information other than the input item in the form template file is inserted, and each input item in the form template file A form providing method comprising: creating a form and displaying it on a user's terminal by inserting a file in which each input item is described at a position where the file in which the file is described is inserted It is.

Further, in the invention of claim 4, each information related to items other than the input items includes information related to the content and information related to the sales destination.
The form providing method according to claim 3, wherein the form is a support form that supports a user who uses content.

Moreover, in invention of Claim 5, in a computer or a computer group,
An input item template file that includes information indicating the position where each piece of information relating to the input item is inserted, a position indicating a position where each piece of information related to other than the input item is inserted, and a position indicating where the file describing each input item is inserted A step of storing a form template file including information, information on input items, and information on items other than input items;
When a form is called from the user's terminal, a file representing the input item is created by inserting each piece of information about the input item at the position where each piece of information about the input item in the input item template file is inserted. Create a file in which each input item is described by combining the files to be represented, insert each information related to other than the input item at the position where each information other than the input item in the form template file is inserted, and then input each item in the form template file A form providing program characterized by inserting a file in which each input item is described at a position where a file in which is described is inserted, and executing a step of creating a form and displaying it on a user terminal Is.

Further, in the invention of claim 6, each piece of information related to items other than the input items includes information related to contents and information related to sales destinations.
The form providing program according to claim 5, wherein the form is a support form that supports a user who uses the content.

  According to a seventh aspect of the present invention, there is provided a recording medium on which the form providing program according to the fifth or sixth aspect is recorded.

  In the invention of claim 7, which cites claims 1, 3, 5, and 5, there is an effect that various forms of high quality can be easily provided.

  In the invention of claim 7, which refers to claims 2, 4, 6 and 6, there is an effect that various types of support forms can be easily provided with high quality.

  As described above, the present invention has an effect that various kinds of high quality can be easily provided for general forms as well as support forms.

  The best embodiment of the present invention will be described below.

1. Configuration As shown in FIG. 2, the system according to the present embodiment includes a user terminal, a support staff terminal, a content staff terminal, a CDB, a support form creation system, and an ML management server. . A plurality of user terminals and support staff terminals may be provided.

  Each terminal is a computer such as a personal computer, or a portable information terminal such as a mobile phone or a PDA.

  The user terminal is connected to the support form creation system via the network. This network is used by content distributors to sell and distribute content to users through sales destinations, for example, the Internet.

  The terminal of the support person is connected to the support form creation system via the network. This network may be used by content distributors to sell and distribute content to users through sales destinations, or may be different from this.

  The terminal of the content manager is connected to the CDB, the support form creation system, and the ML management server via the network. This network may be used by content distributors to sell and distribute content to users through sales destinations, or may be different from this.

  The terminal of the content manager has a mailing list creation unit and a support form information input unit. The mailing list creation unit has a function of creating a mailing list indicating the mail address of each support person for each content based on information about the content stored in the CDB, and registering the mailing list in the ML management server. The support form information input unit has a function of inputting support form information and registering it in the CDB. When the support form information is input by the support form information input unit, any support form information stored in the ML management server may be read out and used.

  CDB is an abbreviation for content metadata database, and is a computer system that stores information about content. The information regarding the content includes support form information, and also includes a support form template file and an input item template file used when creating a support form based on the support form information.

  The ML management server is an abbreviation for a mailing list management server, and is a computer system that stores a mailing list created for each content and indicating the mail address of each support person in charge.

  The support form creation system is a computer system having a support form creation unit and a support information display unit. When the support form is called from the user terminal, the support form creation unit dynamically creates the support form by CGI based on the support form information stored in the CDB, and displays the support form on the user terminal. It has a function. In addition, when the support information is called from the terminal of the support person in charge, the support information display unit displays the support form information stored in the CDB or the mailing list stored in the ML management server as the support information. Has a function of displaying on the user's terminal.

  The support form information includes information about contents, information about sales destinations, and information about input items included in the support form. Each of them is a content information table as shown in FIG. Are stored using a sales destination information table as shown in FIG. 5 and an input item information table as shown in FIG.

The content information table stores information related to content for each item. One row corresponds to one content, and items include a content ID, a content name, an email address, and a support form template file name. And content special notes.

  The content ID is an ID that uniquely identifies the content.

  The content name is the name of the content.

  The e-mail address is a mailing list e-mail address indicating the e-mail address of each support person in charge of the content, and is created by the mailing list creation unit of the content person's terminal and stored in the ML management server.

  The support form template file name is a name of a file used as a template when a content support form is created for each sales destination. As an example of a support template file, a support form template 1. The first half of html is shown in FIG. 6, and the latter half is shown in FIG. As shown in this example, the support template file is described in HTML.

  Content disclaimer is a record of individual matters to be described regarding content support, separated by :: in order, and there may be empty characters in each item, and all items after a certain number If it is a null character, the items after the first may be omitted.

  When creating a support form, the support template file indicates the content ID, content name, e-mail address, individual items recorded in the content remarks, the position to insert each, and an annotation that is deleted at the same time as the insertion The tag is described. As an example of a support form template file, a support form template shown in FIGS. html indicates the position where the content ID is inserted, and <! --CID-> is described. In addition, it indicates the position where the content name is to be inserted, and <! --TITLE-> is described. In addition, the position where the mail address is inserted is shown, and as a predetermined annotation that is deleted at the same time as insertion, <! --- MAILTO-> is described. In addition, it indicates the position where the first item recorded in the content special note is to be inserted, and <! --CID_TEXT_OPTION1-> is described. In addition, it indicates the position where the second item recorded in the content special note is to be inserted, and <! --CID_TEXT_OPTION2-> is described (not shown).

  The sales destination information table is for storing information related to the sales destination for each item. One row corresponds to one sales destination, and the items are the sales destination ID, the user ID designation 1, and the user ID. 2 and special notices for customers.

  The sales destination ID is an ID that uniquely identifies the sales destination.

  The user ID name 1 is a user ID name at the sales destination.

  User ID name 2 is another name of the user ID at the sales destination.

  Distributor special notes are the items that are specifically described for the seller, and are recorded in order, separated by ::, and there may be empty characters in each item, and all the items after the first are all If it is a null character, the items after the first may be omitted.

  In the support template file, when creating a support form, the seller ID, the seller name, the user ID designation 1, the individual items recorded in the seller special remarks, the position where each is inserted, and inserted At the same time, annotation tags to be deleted are also described. As an example of a support form template file, a support form template shown in FIGS. In html, the position where the seller ID is inserted is shown, and <! --PID-> is described. In addition, as the annotation tag that indicates the position to insert the seller name and is deleted at the same time as the insertion, <! --ISPNAME-> is described. Also, the position where the user ID No. 1 is inserted is shown, and <! --UID-> is described. In addition, it indicates the position to insert the first item recorded in the customer's special notice, and it is <! --- PID. TXT-> is described. In addition, it indicates the position to insert the second item recorded in the customer's special notice, and it is <! --PID_TEXT_OPTION1-> is described. In addition, it indicates the position to insert the third item recorded in the customer's special note, and <! --PID_TEXT_OPTION2-> is described (not shown).

  The input item information table is for storing information on the input items included in the support form for each item, and one line corresponds to one input item, and as items, a seller ID, a content ID, There are name, type, input item template file name, input item name, and input item special remarks.

  The content ID is an ID that uniquely identifies the content.

  The sales destination ID is an ID that uniquely identifies the sales destination.

  When the sales destination ID and the content ID are specified, the sales destination ID and the content ID are specified in the support form of the content identified by the content ID for the sales destination identified by the sales destination ID. It means to include the input item corresponding to the line. In addition, when the seller ID is not specified and the content ID is specified, the seller ID is not specified and the content ID is specified on the support form of the content identified by the content ID for all the sellers. Means to include the input item corresponding to the specified line. In addition, when the sales destination ID is specified and the content ID is not specified, this sales destination ID is specified in the support form of all the contents for the sales destination identified by the sales destination ID, and the content This means that an input item corresponding to a line whose ID is not specified is included. If the sales destination ID and the content ID are not specified, an input item corresponding to a line where the sales destination ID and the content ID are not specified is included in the support form for all the contents for all the sales destinations. Means that.

  “name” is a NAME item for identifying the input item.

  “type” is the type of the input item. If the type of the input item is described by an INPUT tag, it is also the value of the TYPE attribute of the INPUT tag.

The input item template file name is a name of a template used when creating a file representing an input item. Examples of input item templates include text 1. txt is shown in FIG. As shown in this example, the input item template file name is described in HTML. This means that the input item corresponding to the line for which the input item template is not specified is inserted in advance in the FORM tag of the support form template file. On the other hand, the input item corresponding to the line in which the input item template is designated means that it is newly inserted into the FORM tag of the support form template file.

  The input item name is the name of the input item. When the input item template name is specified, the input item name is displayed on the support form.

  Input item special notes are items that are recorded in particular, and are recorded in order, separated by ::, and there may be empty characters in each item. If it is a null character, the items after the first may be omitted.

  When creating a file that represents an input item, the input item support template file indicates the name, input item name, each item recorded in the input item special remarks, and the position where each is to be inserted. Annotated tags are listed. As an example of the input item template, the text shown in FIG. txt indicates the position where the name is to be inserted, and <! --INPUT NAME-> is described. In addition, it indicates the position where the input item name is to be inserted, and <! --DISPLAY NAME-> is described. In addition, it indicates the position where the first item recorded in the input item special note is to be inserted, and <! --OPTION TEXT0-> is described. In addition, it indicates the position where the second item recorded in the input item special note is to be inserted, and <! --OPTION TEXT1-> is described. In addition, it indicates the position to insert the third item recorded in the input item special remarks, and <! --OPTION TEXT2-> is described.

  When the input item template file is used to create a file representing an input item described by an INPUT tag, the input item support template file includes a file representing the input item. An annotation tag that indicates the position where the type is inserted and is deleted simultaneously with the insertion is also described. Text shown in FIG. txt is an example of an input item support template file used when an input item is described by an INPUT tag. txt indicates the position where the type is to be inserted, and <! --INPUT TYPE-> is described.

  When the support form creation unit of the support form creation system creates a support form for a certain content for a certain sales destination by GGI, the sales destination ID of this sales destination is specified in the input item information table, or For each input item corresponding to the line where the sales destination ID is not specified and the content ID of this content is specified or the content ID is not specified and the input item template file name is specified A file representing input items is created, and all these files are combined to create a file describing each input item to be newly inserted into the FORM tag of the support form template file. FIG. 9 shows an example of a file describing each input item to be newly inserted into the FORM tag of the support form template file. In the input item information table shown in FIG. 5, the file shown in FIG. 9 has the sales destination ID specified as ABC, the sales destination ID is not specified, and the content ID is specified as 123, or the content ID. For each input item corresponding to a line for which no is specified and the input item template file name is specified, a file representing each input item is created, and these files are combined.

In the support template file, when creating a support form, an annotation tag indicating the position where the file describing each input item to be newly inserted is inserted into the FORM tag of the support form template file and deleted at the same time as the insertion. Is also described. As an example of a support form template file, FIGS. html has <! --OPTION_INPUT_TEXT-> is described.

2. Processing First, an example of the flow of processing executed by the support form creation unit of the support form creation system to create a support form will be described below with reference to the flowcharts shown in FIGS.

S (STEP) 1;
A support form call is received from the user terminal together with a sales destination ID indicating to which sales destination the support form is directed and a content ID indicating which content the sales form is for.

S (STEP) 2;
In the input item information table, the received sales destination ID is specified or the sales destination ID is not specified, and the received content ID is specified or the content ID is not specified, and the input item The first line in the line where the template file name is specified is the corresponding line.

S (STEP) 3;
From the row, name, type, input item template file name, input item name, and each item recorded in the input item special remarks are read.

S (STEP) 4;
An input item template file having the read input item template file name is read from the CDB.

S (STEP) 5;
If the read type represents the type of the input item described by the INPUT tag, the process proceeds to STEP 6; otherwise, the process proceeds to STEP 7.

S (STEP) 6;
In the read input item template file, name, type, input item name, each item recorded in the input item special remarks, and the read name, read type, read input item name, read at the position where each is inserted. Each item recorded in the input item special remarks is inserted, and at the same time, the annotation tag indicating the insertion position is deleted, thereby creating a file representing the input item corresponding to the line. Then, it progresses to STEP8.

S (STEP) 7;
In the read input item template file, the name, the input item name, each item recorded in the input item special remarks, the read name, the read input item name, and the read input item special remarks at the position where each is inserted. Each recorded item is inserted, and at the same time, an annotation tag representing the insertion position is deleted, thereby creating a file representing the input item corresponding to the line.

S (STEP) 8;
In the input item information table, the received sales destination ID is specified, or the sales destination ID is not specified, and the received content ID is specified, or the content I
If D is not specified and the input item template file name is specified and there is a line next to the input line, the process proceeds to STEP 9; otherwise, the process proceeds to STEP 10.

S (STEP) 9;
In the input item information table, the received sales destination ID is specified or the sales destination ID is not specified, and the received content ID is specified or the content ID is not specified, and the input item In the line in which the template file name is designated, the line next to the line is newly set as the line, and the process returns to STEP 3.

S (STEP) 10;
By combining all the files representing the created input items in the order of creation, a file describing each input item to be newly inserted into the FORM tag of the support form template file is created.

S (STEP) 11;
In the seller information table, the designation 1 of the user ID and each item recorded in the seller special notes are read from the line where the received seller ID is specified.

S (STEP) 12;
In the content information table, the content name, the mail address, the support form template file name, and each item recorded in the content special note are read from the line where the received content ID is specified.

S (STEP) 13;
A support form template file having the read support form template file name is read from the CDB.

S (STEP) 14;
In the read support form template file, content ID, content name, e-mail address, each item recorded in the content special notice, sales destination ID, user ID designation 1, each item recorded in the sales special notice, A file that describes each input item to be newly inserted in the FORM tag of the support form template file, and the received content ID, the read content name, the read e-mail address, and the read content special note are recorded at the position where each is inserted. Each item that has been received, the name 1 of the user ID that has been read, each item that has been recorded in the read special notes for the customer, and each of the items that are newly inserted into the FORM tag of the created support form template file A file describing the input items Le, at the same time inserted respectively, by deleting the annotation tags that represent their insertion position, creating a support form.

S (STEP) 15;
Display the created support form on the user's terminal.

  Finally, an example of a flow of processing executed by the mailing list creation unit of the content person in charge terminal to create a mailing list for a certain content will be described below according to the flowchart shown in FIG.

S (STEP) 1;
Let the user input the content ID of the content for which a mailing list is to be created, read out the data associated with this content ID from the CDB, display it, and specify the mailing list candidate mailing list from the displayed data . At this time, the user may be prompted to specify a default domain.

S (STEP) 2;
It is confirmed whether or not the same mail address candidate as that in the mailing list is registered in the ML management server, and if it is registered, the process proceeds to STEP 4, and if it is not registered, the process proceeds to STEP 3.

S (STEP) 3;
The user is asked whether or not the mailing list candidate for the mailing list is to be changed, and if there is a response to change, the process proceeds to STEP 4, while if there is a response to not change, the process proceeds to STEP 5.

S (STEP) 4;
The user is allowed to change mailing list candidates for the mailing list, and the process returns to STEP2.

S (STEP) 5;
The mailing list candidates are used as mailing list mail addresses, and the mail address of each support person is entered by the user. The mail address of this mailing list and the mail address of each support person are registered together in the ML management server. To do.

The figure which shows the example of a support form. The figure which shows the structural example of the system which concerns on this embodiment. The figure which shows the example of a content information table. The figure which shows the example of a sales destination information table. The figure which shows the example of an input item information table. Support form template The figure which shows the first half of html. Support form template The figure which shows the latter half of html. Text 1. The figure which shows txt. The figure which shows the example of the file which described each input item newly inserted in the FORM tag of a support form template file. The first half of the flowchart showing an example of the flow of processing executed by the support form creation unit of the support form creation system to create the support form. The second half of the flowchart showing an example of the flow of processing executed by the support form creation unit of the support form creation system to create the support form. The flowchart which shows the example of the flow of the process performed in order that the mailing list preparation part of a content person's terminal may create a mailing list about a certain content.

Claims (7)

An input item template file that includes information indicating the position where each piece of information relating to the input item is inserted, a position indicating a position where each piece of information related to other than the input item is inserted, and a position indicating where the file describing each input item is inserted Including a form template file including information, information on input items, and information on items other than input items;
When a form is called from the user's terminal, a file representing the input item is created by inserting each piece of information about the input item at the position where each piece of information about the input item in the input item template file is inserted. Create a file in which each input item is described by combining the files to be represented, insert each information related to other than the input item at the position where each information other than the input item in the form template file is inserted, and each input item in the form template file A form providing system comprising: means for creating a form and displaying it on a user's terminal by inserting a file in which each input item is described at a position where the file in which is described is inserted. Each information related to items other than the input items includes information related to contents and information related to sales destinations.
The form providing system according to claim 1, wherein the form is a support form that supports a user who uses content. A method performed by a computer or group of computers, comprising:
An input item template file that includes information indicating the position where each piece of information relating to the input item is inserted, a position indicating a position where each piece of information related to other than the input item is inserted, and a position indicating where the file describing each input item is inserted A step of storing a form template file including information, information on input items, and information on items other than input items;
When a form is called from the user's terminal, a file representing the input item is created by inserting each piece of information about the input item at the position where each piece of information about the input item in the input item template file is inserted. Create a file in which each input item is described by combining the files to be represented, insert each information related to other than the input item at the position where each information other than the input item in the form template file is inserted, and each input item in the form template file And a step of creating a form and displaying it on a user's terminal by inserting a file in which each input item is described at a position where the file in which is described is inserted. Each information related to items other than the input items includes information related to contents and information related to sales destinations.
The form providing method according to claim 3, wherein the form is a support form that supports a user who uses content. Computer or group of computers
An input item template file that includes information indicating the position where each piece of information relating to the input item is inserted, a position indicating a position where each piece of information related to other than the input item is inserted, and a position indicating where the file describing each input item is inserted A step of storing a form template file including information, information on input items, and information on items other than input items;
When a form is called from the user's terminal, a file representing the input item is created by inserting each piece of information about the input item at the position where each piece of information about the input item in the input item template file is inserted. Create a file in which each input item is described by combining the files to be represented, insert each information related to other than the input item at the position where each information other than the input item in the form template file is inserted, and each input item in the form template file A form providing program for executing a step of creating a form and displaying it on a user's terminal by inserting a file in which each input item is described at a position where a file in which is described is inserted. Each information related to items other than the input items includes information related to contents and information related to sales destinations.
The form providing program according to claim 5, wherein the form is a support form that supports a user who uses the content.   A recording medium on which the form providing program according to claim 5 is recorded.

Images