JP2006092254A - Information processing device, system, and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To prevent delay of proper treatment due to failure in receipt of event notification even if an operator, a manager, or a maintenance engineer is absent when an event generated in an information processing device is notified to the operator, the manager, or the maintenance engineer connected via a communication network. <P>SOLUTION: This information processing device is provided with an event analysis means 6 detecting and analyzing the event generated in the information processing device, an event notification means 10 creating a message based on the analysis result and notifying it, an event notification address storage means 19 storing an address and priority of event notification, an event notification address decision means 17 deciding an event notification address based on the event notification address and the priority, a response message analysis means 14 receiving a response message from a computer or a communication terminal and analyzing it, and an event processing monitoring means 7 monitoring whether the event processing is finished and the event is released or not. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an information processing apparatus, an information processing system, and an information processing method for notifying the occurrence of an event via a communication network when an event such as an intervention request event or error requiring a manual operation occurs during operation. It is about.

  In an information processing system, when an intervention request event or error requiring a manual operation or an apparatus abnormality occurs in an information processing apparatus, it is generally performed by contacting the operator, administrator, or maintenance staff of the apparatus. Depending on the content of the event, it may be necessary to take immediate action. For this purpose, it is necessary to notify the operator, administrator, or maintenance staff as quickly and reliably as possible.

  Conventionally, a plurality of maintenance personnel call priority order corresponding to the abnormal state of the information processing system, and telephone call information for calling by telephone, are registered in advance, and when an abnormality occurs, according to the registered priority order, There is known a technique (for example, Patent Document 1) that notifies maintenance personnel using registered call information and notifies the maintenance personnel of the next priority when there is no response. Further, a technology for detecting an abnormality in an information processing system, identifying an abnormality occurrence device based on the state and timing of the occurrence of the abnormality, and notifying the abnormality to the optimum person to be called according to the occurrence time of the abnormality (for example, patent document) 2) is known. Further, job sender attribute information at the time of occurrence of an abnormality, for example, identifying whether or not the operation level of the user of the job transmission source is low, and if the abnormality that occurred by the user cannot be resolved, another person who can perform a resolution operation There is known a technique for notifying to (for example, Patent Document 3).

  By the way, in recent information processing systems, computers, communication devices, and information terminals are connected to a local network in a company, and the local networks easily communicate with external computers and information terminals via a dedicated communication network or the Internet. It is possible. As a means of communication, it is common to use a mobile phone or an e-mail in addition to a conventional fixed phone or FAX.

  In the case of a fixed telephone or FAX, it can be set to automatically notify that a call received while the user is absent, and the content of a message to be notified (hereinafter referred to as “absence notification message”) is edited. Some have functions that can. Some mobile phones have a function of notifying a caller of a message notifying that a radio wave does not reach (hereinafter referred to as a “call not possible message”) when a radio wave does not reach at the time of calling. With e-mail, you can use application programs such as e-mail management software and schedulers to send and receive e-mail, and you can set up automatic replies to e-mails received while you are away. Some of them have a function capable of editing the subject and content of “mail”.

  However, the conventional technology does not consider the correspondence to various communication terminals such as an absence notice message, a call impossible message, and an absence notice mail.

Japanese Patent Laid-Open No. 8-314761

JP 2000-149174 A

JP 2003-150359 A

  In the present invention, when an intervention request event requiring a manual operation, an error, or a device abnormality event occurs, the event is detected, and the operator, administrator, or maintenance staff of the information processing device is reliably detected using a communication network. An object is to provide an information processing apparatus, an information processing system, and an information processing method for notification.

  The present invention is an information processing apparatus that performs information processing by connecting to a computer or a communication terminal via a communication network, and when an event that occurs in the information processing apparatus is detected, a message for notifying the contents of the event is created Event notification means for notifying the computer or the communication terminal of a message, an event notification address storage means for storing the address of the computer or communication terminal for notifying the event by the event notification means and the priority order associated with the address, and event notification Event notification address determining means for determining an event notification address based on the address and priority stored in the address storage means, and response message analysis for receiving a response message for the event notification from a computer or a communication terminal and analyzing the content of the response message Means and And event action monitoring means for monitoring whether the treatment of the generated event is completed event is canceled, and the information processing device provided with a.

  According to the present invention, in the maintenance and management of an event that has occurred in an information processing apparatus, it is correctly determined whether or not an event notification from the information processing apparatus has been transmitted to an operator, administrator, or maintenance staff who operates a computer or an information terminal. The event can be dealt with immediately.

  In order to exchange event notifications and response messages between an information processing apparatus and a computer or communication terminal operated by an operator, administrator, or maintenance staff connected to a communication network, telephone, FAX, and e-mail are used. In the present invention, communication control for realizing these communication means is provided in the information processing apparatus.

  Further, the event notification address registration unit, the event notification address deletion unit, the event notification address priority order changing unit, and the event notification retry condition setting unit can be operated on the operation panel provided in the information processing apparatus.

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 is a block diagram illustrating an information processing apparatus and an event notification system according to an embodiment of the present invention. The information processing apparatus 1 mainly includes a main control unit 2, a LAN control unit 3, a modem control unit 4, a job processing unit 5, an event analysis unit 6, an event treatment monitoring unit 7, an event notification address determination unit 8, an event notification message. Creation unit 9, event notification unit 10, event notification / non notification setting unit 11, event notification retry necessity determination unit 12, response message reception unit 13, response message analysis unit 14, event notification address registration unit 15, event notification address deletion The unit 16, the event notification address priority changing unit 17, the event notification retry condition setting unit 18, the event notification address storage unit 19, the display unit 20, and the input unit 21 are connected to the LAN 104. The business department 101 that uses the information processing apparatus 1 is connected to the information processing apparatus 1 via a LAN 104 and a business computer 102 that is used by an operator and a management computer 103 that manages and manages information devices in the business department. Yes.

  The maintenance department 106 is in charge of maintenance of information equipment such as the information processing apparatus 1 used in the business department 101, and the maintenance computer 107 operated by the maintenance staff and the PDA 108 of the information terminal carried by the maintenance staff are connected to the LAN 109. Connected with.

  The LAN 104 of the business department 101 and the LAN 109 of the maintenance department 106 are connected via the Internet 105. The fixed telephone 111 and the FAX 112 in the maintenance department 106 and the mobile phone 113 carried by maintenance personnel are connected to the public line network 110, and the modem control unit 4 of the information processing apparatus 1 is connected to the public line network 110. Yes.

  The information processing apparatus 1 is, for example, a computer for executing job calculation processing, a printing apparatus such as an electrophotographic apparatus or an inkjet printer for printing on paper, an image scanner for converting a photograph into image data, or the like. Various devices are conceivable.

  In such an information processing apparatus 1, the main control unit 2 controls the overall operation of the information processing apparatus 1. The LAN control unit 3 controls a communication interface for connecting the information processing apparatus 1 to the LAN 104. A job is received from the business computer 102 via the LAN 104, and desired processing is performed by the job processing unit 5 in accordance with the contents of the received job data. When an event that impedes processing execution occurs while the information processing apparatus 1 is processing a job, the event analysis unit 6 detects the occurrence of the event and identifies the event content. The event treatment monitoring unit 7 monitors whether or not the treatment of the generated event has been completed and job processing can be resumed. An example of the job is a print job when the information processing apparatus 1 is a printing apparatus.

  The event notification address determination unit 8 determines where the event that has occurred is notified. The determination method will be described later. There are three types of notification means, e-mail, telephone, and FAX. An event notification message is created by the event notification message creation unit 9 in a message format suitable for each notification means, and the event notification unit 10 creates an email, Notification processing is performed by either telephone or FAX. When notifying by e-mail, the e-mail is transmitted via the LAN control unit 3, and when notifying by telephone or FAX, the notification is made by calling the telephone or FAX via the modem control unit 4.

  FIG. 2 shows an event notification message 201 when the notification is an electronic mail. FIG. 2 shows a “printer failure report” as an example when the information processing apparatus 1 is a printing apparatus. To identify the date and time of event occurrence, the information processing device that has occurred as necessary information, the location of the information processing device, the name and model name of the information processing device that has occurred, and what has occurred The name and code of the event that occurred is included in the email. The e-mail is when the notification destination is the business computer 102, the management computer 103, the maintenance computer 107, the PDA 108, and the mobile phone 108.

  When the event notification means is FAX, the notification content is the same as that of the electronic mail, and the event notification message 201 shown in FIG. When the event notification means is a telephone, the date and time of occurrence shown in the event notification message 201, the device installation location, the device name, etc. are conveyed by voice.

  The business computer 102, the management computer 103, the maintenance computer 107, the PDA 108, the fixed telephone 111, the FAX 112, and the mobile phone 113 receive an event notification from the operator, administrator, or maintenance staff in response to the event notification message received from the information processing apparatus 1. Send a response message indicating whether or not. This response message includes an absence notification message indicating that an event notification has not been received due to absence of maintenance personnel, a call impossible message indicating that radio waves do not reach the mobile phone 113 held by the maintenance personnel, , There is an absence notification message indicating that the event notification is not received due to the absence of the operator, administrator or maintenance personnel. The absence notice message and the call impossible message enter the modem control unit 4 via the public network 110, the absence notification message enters the LAN control unit 3 via the Internet 105, and the response message reception unit 13 receives the response message. And the response message analysis unit 14 identifies the contents. By analyzing the response message, it is possible to accurately determine whether or not an event notification from the information processing apparatus 1 has been transmitted to an operator, administrator, or maintenance staff who operates a computer, a FAX, or an information terminal such as a mobile phone. .

  FIG. 3 is an example of the response message 202 in the case of electronic mail. Report the subject and response message code to indicate that the event notification cannot be received due to absence.

  The business computer 102, the management computer 103, the maintenance computer 107, and the PDA 108, which send the response message by e-mail, send an absence notification message automatically when an event notification message is received during the absence. Set in advance using application software. In addition, the fixed telephone 111 and the FAX 112 are set to return an absence notification message when an event notification is called while the user is absent, and the mobile phone 113 is set to return a call impossible message when the radio wave does not reach. .

  Next, an event notification address determination method in the event notification address determination unit 8 will be described. If the generated event is classified from the viewpoint of the event to be treated, the user of the information processing device 1 including the operator or administrator who uses the information processing device 1 can be treated, and it must be a maintenance person of the information processing device 1 Some things cannot be treated. Furthermore, in an event that can be handled by the user, the degree of difficulty of the treatment is high, and there are cases where the operation method of the business is determined so that the manager of the information device takes action. For example, in the case of a printing apparatus, what the operator takes measures includes paper supply when the paper runs out and toner supply when the toner runs out. Actions taken by the administrator include removing the paper when a paper jam occurs or turning on the power when the power is off. The maintenance staff takes measures such as replacement of a toner fixing device, which is a regular maintenance component, and failure treatment of the printing apparatus itself. At this time, the event name 204 generated in the information processing apparatus 1 and the address classification as a notification destination for each event, that is, which of the operator, administrator, and maintenance personnel to report to is registered in the table in advance and the information processing apparatus 1 Remembered in. An example of the table is shown in the event table 203 in FIG.

  The event notification address table 204 stored in the event notification address storage unit 19 is shown in FIG. In the event notification address table, the priority order of addresses and notification means for notifying the addresses, for example, one of e-mail, fixed phone, mobile phone, and FAX are designated. Then, a notification destination address and an address classification indicating whether the address is an operator, an administrator, or a maintenance staff are designated. For the address, an e-mail address is designated when the notification means is an e-mail, and a telephone number or a FAX number is designated when the notification means is a telephone or FAX.

  The event notification address determination unit 8 first determines an address classification to be notified of an occurrence event based on the event table. Next, referring to the event notification address table 204, an address having the highest priority in the corresponding address classification is obtained, and a notification means and an address for notifying the corresponding address are determined. By providing the priority order in this way, it is possible to notify another address when the generated event cannot be treated, and the reliability of event notification can be improved. In addition, when a treatment for an occurrence event is not performed for a certain period of time, the time until the event treatment is completed can be shortened by switching the notification destination according to the priority order.

  After receiving the response message, the event notification retry necessity determination unit 12 determines retry conditions such as whether to notify the retry, whether the maximum number of retries has been exceeded, or whether the retry wait time has elapsed, and retry When the condition is satisfied, the event occurrence is re-notified to the computer or communication terminal having the same address as the existing event notification. When the retry condition is not satisfied, as described above, the event notification address determining unit 8 The event notification address of the next order is determined, the event notification message described above is created in accordance with the notification means of the determined address, and the created message is notified to the address. With the functions described above, it is possible to notify the occurrence of an event to an address with as high a priority as possible, and avoid unnecessary event notification to another address.

  The retry condition is registered in the event table 203 of FIG. 4, and the number of retries of the corresponding event in the event table 203 is compared with the number of times already notified to the same address, and if the number of retries in the event table 203 has not been exceeded yet. The event is notified to the same address after the time set in the retry interval of the event table 204 has elapsed.

  When notifying the occurrence of an event to another computer or information terminal, when determining the notification destination according to the importance of the job, the job importance is defined in the job data received from the business computer 102, and the importance level Is specified with a parameter of 1, 2, or 3. Level 1 is the most important and level 3 is the lowest. When the event notification address determination unit 8 determines an address to be notified next, if the importance level of the job is 1, notification is made according to the priority order from the manager of the event notification address table 204 shown in FIG. Determine the destination. By notifying the administrator, it can be expected that the event will be treated reliably, and the time for resuming job execution can be shortened.

  6 and 7 are diagrams illustrating an operation screen for adding, deleting, and changing the priority order of the event notification address in the information processing apparatus 1 in the embodiment of the present invention.

  The information processing apparatus 1 includes a display unit 20 and an input unit 21. The screens of FIGS. 6 and 7 are displayed on the display unit 20, and can be operated from the input unit 21 using a keyboard or the like.

  FIG. 6 shows an initial screen 205 for adding, deleting, and changing the priority of event notification addresses. Already registered addresses are displayed as an event notification address registration list. The event notification address registration list displays notification means, transmission destination (address), and address classification. The priority is higher in the upper part of the event notification address registration list and lower in the lower part. An address for an e-mail is an e-mail address, and an address for a telephone or FAX is a telephone number or a FAX number.

  In FIG. 6, when any one in the event notification address registration list is selected and the “Delete” button is pressed, the event notification address deletion unit 16 displays the event notification address table stored in the event notification address storage unit 19. Delete a registered event notification address.

  When any one address in the event notification address registration list is selected and the “priority increase” button is pressed once, the priority is increased by one, and when the “priority decrease” button is pressed once, the priority is decreased by one. The event notification address priority changing unit 17 changes the priority of event notification addresses registered in the event notification address table stored in the event notification address storage unit 19.

  When the “new registration” button in FIG. 6 is pressed, the event notification address new registration screen 206 in FIG. 7 is displayed. In the address registration field of the event notification address new registration screen 206, select one of the email, telephone, and fax buttons, and enter the email address for email and the phone number or fax number for phone and fax. In the address classification setting column, when the above-mentioned designated address is selected as an operator, an administrator, or a maintenance staff and the “Register” button is pressed, the event notification address registration unit 15 displays the designated new event. The notification address is registered in the event notification address table stored in the event notification address storage unit 19.

  In addition, the event notification retry condition can be set and changed by operating the display unit 20 and the input unit 21. The retry condition includes a maximum number of retry notifications indicating how many times a retry notification is to be made, and a retry interval indicating the time from when a response message is received until a retry notification is made. If no retries are attempted, set the number of retries to 0 and no retry notification will be sent. The retry condition can be set for each event, and these set values are stored in the event table 203 of FIG. When operated from the display unit 20 and the input unit 21, the event notification retry condition setting unit 18 sets and changes the contents of the event table 203.

  By providing the above change function, the convenience of the information processing apparatus and the information processing system can be improved.

  FIG. 8 is a flowchart for explaining the flow of event notification processing during job processing in the information processing apparatus 1.

  The information processing apparatus 1 receives job data from the business computer 102 (S101) and executes processing of the job (S102). The end of the job is determined (S103), and when the event is detected when the job is ended (S104), the contents of the event are analyzed (S105). Based on the event table 203, it is determined whether or not the generated event is an event to be notified to an operator, administrator, or maintenance staff (S106). If notification is necessary, the event is determined by the method described above based on the event notification address table 204. A notification address is determined (S107). An event notification message having the above-described content is created in accordance with the notification means of the determined address (S108). If the notification means is an e-mail, the message is notified in accordance with the e-mail transmission protocol, if the telephone is in accordance with the telephone transmission protocol, and in the case of FAX, the message is notified in accordance with the FAX transmission protocol (S109).

  FIG. 9 is a flowchart for explaining the flow of response message processing in the information processing apparatus 1.

  When a response message is received from a computer or information terminal connected via a communication network (S201), the content of the response message is analyzed (S202). If the response message is an absence notification message by electronic mail as shown in FIG. 3, the response message analysis unit 14 determines the response message code (S203). Thus, if there is an absence notification message in the case of an e-mail, an absence notification message in the case of a telephone or a fax, or a call impossible message in the case of a mobile phone, the event notification is not transmitted to the operator, administrator, or maintenance staff. The notification address determination unit 8 determines the event notification address of the next order (S204), creates the event notification message described above according to the notification means of the determined address (S205), and notifies the generated message to the address (S206).

  FIG. 10 is a flowchart for explaining the flow of processing for monitoring the occurrence event in the information processing apparatus 1.

  In order to resume the job processing, it is monitored that the event that has occurred is processed (S301). If the event treatment is completed (S302), the event treatment monitoring process is ended and the job process is resumed. If the event processing is not completed and the event processing waiting time is not exceeded, the process returns to event monitoring. If the event processing wait time has been exceeded (S303), the event notification address of the next order is determined (S304), and the event notification message described above is created in accordance with the notification means of the determined address (S305), and to that address The created message is notified (S306).

  FIG. 11 is a diagram for explaining an operation screen 207 for setting whether to notify an occurrence event in the information processing apparatus 1.

  The information processing apparatus 1 includes a display unit 20 and an input unit 21, and an operation screen 207 in FIG. 11 is displayed on the display unit 20 and can be operated from the input unit 21. An example of the operation screen 207 in FIG. 11 is a screen for setting whether or not to notify an occurrence event to an operator, administrator, or maintenance staff. The screen includes an event notification list and an event non-notification list. When any one of the events is selected and the notification button or non-notification button is pressed, the event notification / non-notification setting unit 11 is registered in the event table. Updates the notification / non-notification for the event that has been sent.

  Realizes telephone, fax and e-mail communication means for exchanging event notifications and response messages between the information processing device 1 and a computer or communication terminal operated by an operator, administrator or maintenance staff connected to the communication network Communication control for this purpose can be provided in an external device different from the information processing device 1.

  The information processing apparatus 1 includes an event notification address registration unit, an event notification address deletion unit, and an event notification address priority change unit, and can be remotely operated via a network using a WEB browser or an application program.

  Further, the event notification address table may be downloaded from the computer connected to the LAN 104 to the event notification address storage unit 19 of the information processing apparatus 1.

1 is a block diagram of an information processing apparatus and an information processing system using the same according to the present invention. It is a figure which shows the example of the content of an event notification message. It is a figure which shows the example of the content of an absence notification message. It is a figure which shows the example of an event table. It is a figure which shows the example of an event notification address table. It is a figure which shows the example of the initial screen which edits an event notification address. It is a figure which shows the example of the new registration operation screen of an event notification address. 10 is a flowchart illustrating a flow of event notification processing during job processing of the information processing apparatus. It is a flowchart explaining the flow of a process of the information processing apparatus at the time of response message reception. It is a flowchart which shows the flow of the event treatment monitoring process of information processing apparatus. It is a figure which shows the example of the operation screen which sets whether to notify an event.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Information processing apparatus, 2 ... Main control part, 3 ... LAN control part, 4 ... Modem control part, 5 ... Job processing part, 6 ... Event analysis part, 7 ... Event treatment monitoring part, 8 ... Event notification address determination part , 9 ... Event notification message creation unit, 10 ... Event notification unit, 11 ... Event notification / non notification setting unit, 12 ... Event notification retry necessity determination unit, 13 ... Response message reception unit, 14 ... Response message analysis unit, 15 ... Event notification address registration unit, 16 ... Event notification address deletion unit, 17 ... Event notification address priority change unit, 18 ... Event notification retry condition setting unit, 19 ... Event notification address storage unit, 20 ... Display unit, 21 ... Input , 101 ... Business department, 102 ... Business computer, 103 ... Management computer, 104, 109 ... LAN, 105 ... Internet Tsu DOO, 106 ... maintenance department, 107 ... maintenance computer, 108 ... PDA, 110 ... public line network, 111 ... fixed telephone, 112 ... FAX, 113 ... mobile phone.

Claims (13)

In an information processing apparatus that performs information processing by connecting to a computer or a communication terminal via a communication network,
Event analysis means for detecting an event that occurred in the information processing device and analyzing the content of the event, and a message for notifying the content of the event that occurred based on the event analysis result of the event analysis means, Event notification means for notifying the communication terminal of the message, an event notification address storage means for storing an address of the computer or the communication terminal for notifying the event by the event notification means, and a priority order associated with the address; Event notification address determining means for determining an event notification address based on the address and priority stored in the event notification address storage means; receiving a response message for the event notification from the computer or the communication terminal; The information processing apparatus according to claim a response message analyzing means for analyzing the content of di, and event action monitoring means for monitoring whether the treatment is completed event occurring event is canceled, that was provided.   If the response message received from the computer or communication terminal indicates that the event for the information processing device cannot be processed, the occurrence of the event is notified to the computer or communication terminal at another address according to the registered priority. The information processing apparatus according to claim 1.   After receiving a response message from a computer or communication terminal, if an event that has occurred in the information processing device is not treated even after a lapse of a certain time, the event is sent to the computer or communication terminal at another address according to the registered priority. The information processing apparatus according to claim 1, wherein the occurrence of an error is notified.   After receiving the response message from the computer or communication terminal, determine the necessity of the retry according to the retry condition, and when retrying, re-notify the occurrence of the event to the computer or communication terminal with the same address as the existing event notification, and retry 4. The information processing apparatus according to claim 2, wherein the event occurrence is notified to a computer or a communication terminal at a different address when the operation is not performed.   After receiving a response message from a computer or communication terminal, when notifying the occurrence of an event to a computer or communication terminal of another address according to the registered priority order, the address of another address is determined according to the importance of the job. The information processing apparatus according to claim 2, wherein an event occurrence is notified to a computer or a communication terminal.   4. The information processing apparatus according to claim 2, further comprising event notification address registration means for registering an address and priority order for notifying an event that has occurred to a computer or a communication terminal.   4. The information processing apparatus according to claim 2, further comprising event notification address deleting means for deleting the event notification address.   4. The information processing apparatus according to claim 2, further comprising event notification address priority changing means for changing the priority assigned to the event notification address.   4. A selection means for selecting, for each event, whether or not to notify an event occurring in the information processing apparatus to a computer or communication terminal connected via a communication network. The information processing apparatus described.   After receiving a response message from the computer or communication terminal, determine whether the retry is necessary according to the retry condition, and when it is determined that it is necessary, retry the event occurrence to the computer or communication terminal at another address. 5. The information processing apparatus according to claim 4, further comprising retry condition setting means for setting and changing conditions. An information processing device, a host device connected to the information processing device via a communication network and requesting the information processing device to execute a job, and a message from the information processing device connected to the information processing device via the communication network In an information processing system having a computer or communication terminal for receiving
Event analysis means for detecting an event that occurred in the information processing device and analyzing the content of the event, and a message for notifying the content of the event that occurred based on the event analysis result of the event analysis means, Event notification means for notifying the communication terminal of the message, an event notification address storage means for storing an address of the computer or the communication terminal that notifies the event by the event notification means, and a priority order associated with the address; Event notification address determining means for determining an event notification address based on the address and priority stored in the event notification address storage means; receiving a response message for the event notification from the computer or the communication terminal; The information processing system comprising a response message analyzing means for analyzing the content of di, and event action monitoring means for monitoring whether the treatment is completed event occurring event is canceled, that was provided. In an information processing method of an information processing apparatus that performs information processing by connecting a computer or a communication terminal via a communication network,
Event analysis step for detecting an event that occurred in the information processing device and analyzing the content of the event, and content of the event that occurred based on the event analysis result to the computer or the communication terminal connected to the communication network A step of determining whether to notify the content of the event, a step of determining an address for notifying the content of the event based on priority, a step of creating an event notification message according to the notification means of the determined address, and the event notification A step of notifying the computer or the communication terminal of a message, a step of receiving a response message from the computer or the communication terminal, a step of analyzing the content of the response message, and the response message being a notification of absence of maintenance personnel. The next higher priority address Determining, the steps of creating an event notification message in accordance with the notification means of the determined address, the information processing method characterized by performing the steps of: notifying the address determined the event notification message. In an information processing method of an information processing apparatus that performs information processing by connecting a computer or a communication terminal via a communication network,
Event analysis step for detecting an event that occurred in the information processing device and analyzing the content of the event, and content of the event that occurred based on the event analysis result to the computer or the communication terminal connected to the communication network A step of determining whether to notify the content of the event, a step of determining an address for notifying the content of the event based on priority, a step of creating an event notification message according to the notification means of the determined address, and the event notification A step of notifying the computer or the communication terminal of a message, a step of receiving a response message from the computer or the communication terminal, a step of monitoring an event that has occurred, and setting an event treatment waiting time. Event processing is not completed If the waiting time has not been exceeded, the process returns to event monitoring, and if the event processing waiting time has been exceeded, a step of determining the next highest priority address and a step of creating an event notification message in accordance with the notification means of the determined address And a step of notifying the event notification message to the determined address.

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