JP2005217570A - Response surrogate device in portable telephone service, response surrogate system, and response surrogate method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a response surrogate system capable of confirming whether the setting for starting the service is already executed or not before the arrival of a response impossible scheduled time zone set by a user of a portable telephone. <P>SOLUTION: The response surrogate system to be disclosed is provided with a response surrogate device 10 which is connected to the portable telephone 1 and a caller telephone 2 via a communication network. The response surrogate device 10 is provided with a database 20 in which schedule information is registered including a telephone number of the portable telephone and a response message for every scheduled time zone; a time monitoring means 33 for monitoring the arrival of the scheduled time zone; a confirmation request information transmitting means 35 for transmitting confirmation request information including a confirmation request message, in which the setting for starting the service is already executed, to the portable telephone 1; a calling information receiving means 37 which receives calling information including the telephone number of the portable telephone, the telephone number of a calling telephone, and a calling time from the caller telephone 2; and a response information transmitting means 38 which searches the schedule information from the calling information and transmits the response message to the caller telephone 2. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a response agent device, a response agent system, and a response agent method in a mobile phone service, and more specifically, on behalf of a user who is unable to respond to an incoming call to a mobile phone by using a transfer telephone function of the mobile phone. The present invention relates to a response agent device, a response agent system, and a response agent method in a mobile phone service that includes responding to a telephone of a caller.

  When an incoming call arrives at a mobile phone, the user of the mobile phone is on a train, driving a car, attending a meeting, staying in a place where radio waves do not reach, or turning off the power of the mobile phone or battery In order to respond to the caller's telephone on behalf of a user who cannot answer the call due to reasons such as being out of service, a service such as an answering machine or a transfer telephone is provided for the mobile telephone.

  As an example of the related art related to the answering machine function and the transfer telephone function of a mobile phone, the “recording method in a mobile phone” disclosed in Patent Document 1 has a case where the mobile phone does not respond to an incoming call from the other party. An invention is described in which when there is no free space in the voice recording memory of a cellular phone, a message is sent from the other party by transferring it to the voice recording service center by operating a function key by the user. Hereinafter, this is referred to as a first prior art example.

  In addition, the “answering message providing method and system for answering machine response” disclosed in Patent Document 2 includes, in advance, the answering message registration table of the answering machine service center, the calling party number, the day of the week for each answering service subscriber number. Further, there is described an invention for transmitting a flexible answering machine response message for each caller by registering information of time zone and response message number. Hereinafter, this is referred to as a second prior art example.

  Further, in the “Voice Mail System and Service and Processing Program” disclosed in Patent Document 3, the callee registers response rejection reason information in the response rejection list of the answering machine management server, and the callee is in a call rejection state. In this case, when the answering machine management server receives that it is in a response refusal state, it converts the response refusal reason information corresponding to the mobile phone on the called side into a voice and transmits it to the fixed phone on the calling side. An invention is described that makes it possible to grasp the state and behavior of the called party. Hereinafter, this is referred to as a third prior art example.

  In addition, in the “car telephone subscriber calling method” disclosed in Patent Document 4, when unattended subscriber data is registered in the car telephone exchange and an incoming call occurs to the car telephone subscriber being registered, An invention is described that efficiently uses a radio call control channel by not sending a call signal to the radio call control channel and transmitting a service tone or announcement indicating absence to the caller. Hereinafter, this is referred to as a fourth prior art example.

  In addition, in the “proxy response system” disclosed in Patent Document 5, an appropriate reason for absence is selected from a proxy registration menu including a plurality of reasons for absence, and an extension number of a transfer destination of an incoming message display is set. When the proxy response message is registered in the main storage of the private branch exchange, and there is an incoming call to the extension where the proxy response message is registered, a message corresponding to the selected reason for absence is sent to the caller, and the proxy response message An invention is described in which an emergency response is possible by displaying the result on the terminal of the extension number of the transfer destination. Hereinafter, this is referred to as a fifth prior art example.

JP 2000-216891 A (page 1-11) JP 2000-232521 (page 1-5) JP 2003-134233 A (page 1-11) JP-A-3-198497 (page 1-4) JP-A-5-103093 (page 1-9)

By the way, in a conventional mobile phone service system, a user on the receiver side who uses the answering machine function and the transfer telephone function of the mobile phone has previously received the answering machine function and the transfer telephone function for his / her mobile phone in advance. Had to be set.
However, setting each time is complicated and the setting may be forgotten. If you forget to set it up, you may end up with a very disadvantageous or unpleasant business.
In addition, if the user cannot answer the call to the mobile phone, the caller can promptly contact the user of the mobile phone even if a response message is obtained from the answering service of the answering machine or the forwarding telephone service. Since there is a case where it is necessary to make a call, it is also required to provide information on a time zone in which a call can be made with the user as soon as possible. In the first to fifth prior art examples, this request is met. It was impossible to configure.

The present invention has been made in view of the above-described circumstances, and is a scheduled time in which a user's preset response cannot be made on behalf of a user on the receiver side of a mobile phone that uses a service of an answering machine or a transfer phone of a mobile phone. A mobile phone that can monitor the band and confirm whether or not the user's mobile phone is set to start this service before the scheduled time period arrives, or can prompt the user to set the start. A first object is to provide a response agent device, a response agent system, and a response agent method in a telephone service.
In addition, when a caller places a call to a mobile phone of a user who uses an answering machine or a transfer phone service, the caller frequently receives a response message by proxy, and needs to make a call with the user of the mobile phone as soon as possible. To provide a response proxy device, a response proxy system, and a response proxy method capable of providing a caller with information on a time zone in which a call can be made with a mobile phone user as soon as possible, for example, Is the second purpose.

  In order to solve the above-mentioned problems, the invention according to claim 1 is characterized in that a mobile phone and another unspecified phone are connected via a communication network or a communication telephone network, and the call from the other phone to the mobile phone is made. When there is a call, it is related to a response proxy device that responds on behalf of the mobile phone, and the mobile phone number of the mobile phone and the response on behalf of the mobile phone when calling from the other phone. A database in which schedule information including a scheduled time zone desired to be received and a response message when responding on behalf is registered, and a call from the other phone is received from the mobile phone in the scheduled time zone that has arrived. Response message transmission means for returning the response message read from the database to the other telephone when it is transferred. .

  According to a second aspect of the present invention, there is provided the response agent device for the portable telephone service according to the first aspect, wherein the portable telephone is called at a predetermined time when an arrival time of the scheduled time zone approaches, It is characterized in that the telephone is provided with a function for prompting a telephone transfer mode setting to the answering device.

  Further, the invention described in claim 3 relates to the response agent device in the mobile phone service described in claim 1, and even if the arrival time of the scheduled time zone approaches a predetermined time, the mobile phone still does not If the telephone transfer mode is not set to the answering device, the mobile phone has a function of calling the mobile phone and prompting the mobile phone to set the telephone transfer mode to the answering device. It is characterized by.

  The invention according to claim 4 is connected to a mobile phone and another unspecified phone via a communication network or a communication phone network, and when a call is made from the other phone to the mobile phone, In place of the mobile phone, in response to a response proxy device, the mobile phone number of the mobile phone and a scheduled time zone in which the mobile phone is requested to make the response when making a call from the other phone A database in which schedule information including a response message when responding on behalf is registered, time monitoring means for monitoring arrival of a predetermined time before the scheduled time zone, and a predetermined time before the scheduled time zone When the mobile phone has arrived, confirmation request information including a confirmation request message for confirming whether or not the mobile phone is set to the telephone transfer mode to the answering device is sent to the mobile phone. Confirmation request information transmitting means for transmitting to a telephone, and when a call from the other telephone is transferred to the mobile telephone in which the telephone transfer mode is set, the telephone number of the other telephone and the mobile Calling information receiving means for receiving call information including a telephone number and a call time, and at least registered in the database based on the mobile phone number and call time of the received call information Response information transmission means for searching for the corresponding schedule information from among the schedule information and transmitting the response message to the other telephones.

  The invention described in claim 5 relates to a response proxy device in the mobile phone service according to claim 4, wherein the response proxy device establishes a communication network with a caller terminal in addition to the other telephone set. And receiving the input of the mobile phone number from the caller terminal or the mobile phone, and searching for the corresponding schedule information from the mobile phone number, Schedule information retrieval means is added for acquiring the schedule information for which the predetermined time has not arrived and transmitting the schedule information to the caller terminal or the cellular phone that has received the input of the cellular phone number. It is characterized by being.

  The invention described in claim 6 relates to the response agent device for the mobile phone service described in claim 5, and when the schedule information is transmitted to the mobile phone by the schedule information search means, A schedule information update unit for receiving an input of update information for performing any one of a change process, a deletion process, and an addition process for the schedule information and updating the schedule information is added. It is said.

  The invention according to claim 7 relates to the response agent device in the cellular phone service according to claim 4, wherein the scheduled time zone of the schedule information cannot respond when the cellular phone receives an incoming call from the other phone. It is a scheduled time zone for each scheduled date.

  The invention according to claim 8 relates to the response agent device for mobile phone service according to claim 4, wherein the response message of the schedule information is a response message for each calling telephone number, and the response information transmission When the means retrieves the schedule information and transmits the response message, the means transmits the response message corresponding to the calling telephone number of the call information.

  The invention described in claim 9 relates to the response agent device in the mobile phone service described in claim 4, wherein the response agent device automatically deletes the schedule information for which the scheduled date of response agent has passed. It is characterized by further providing means.

  The invention described in claim 10 relates to an answering service system in a mobile phone service, wherein a communication network or a communication phone is connected to a mobile phone, another unspecified phone, and the mobile phone and the other unspecified phone. The response agent device according to any one of claims 1 to 9, which is connected via a network and responds in place of the mobile phone when a call is made from the other phone to the mobile phone. It is characterized by comprising.

  According to the eleventh aspect of the present invention, a mobile phone, another unspecified phone, and a response proxy device are configured to be connectable via a communication network or a communication telephone network, and the other phone When a call is made from the mobile phone to the mobile phone, a response proxy method is performed in which the response proxy device performs a response on behalf of the mobile phone, and the mobile phone number of the mobile phone and the call from the other phone A schedule information registration step for pre-registering in a database schedule information including a scheduled time zone to be answered on behalf of the mobile phone at the time of the call and a response message thereof; and a predetermined time before the scheduled time zone. When the time monitoring step for monitoring arrival and a predetermined time before the scheduled time period arrives, the mobile phone is set in a call transfer mode to the answering device. A confirmation request information transmission step for transmitting confirmation request information including a confirmation request message for confirming whether or not to the portable telephone to the portable telephone, and the other from the portable telephone in which the telephone transfer mode is set A call information receiving step of receiving call information including the telephone number of the other telephone, the mobile phone number, and the call time when the call of the other telephone is transferred, and at least the received call information A response for searching the corresponding schedule information from the schedule information registered in the database based on the mobile phone number and the call time of the call information, and transmitting the response message to the other telephone An information transmission step is executed.

  According to a twelfth aspect of the present invention, there is provided a response substitution method in the portable telephone service according to the eleventh aspect, wherein when the predetermined time before the scheduled time period arrives, the portable telephone transfers the call to the response substitution device. A telephone transfer mode confirmation step for confirming whether or not the mode is set is executed, and when the telephone transfer mode is confirmed as a result of the confirmation, the execution of the confirmation request information transmission step is bypassed. It is said.

  The invention described in claim 13 relates to the response proxy method in the cellular phone service according to claim 11, wherein the response proxy device establishes a communication network with the caller terminal in addition to the other telephone set. And receiving the input of the mobile phone number from the caller terminal or the mobile phone, and searching for the corresponding schedule information from the mobile phone number, The schedule information for which a predetermined time has not arrived is acquired as a target, and the schedule information is transmitted to the caller terminal or the mobile phone that has received the input of the mobile phone number.

According to the configuration of the present invention, even if the user forgets the setting for starting the service of the answering machine or the transfer telephone of the mobile phone, the user's mobile phone is informed before the scheduled time zone start time. By confirming whether or not the setting for starting the service has been performed, or by prompting the start setting, this start setting omission can be prevented.
According to another configuration of the present invention, the answering device is further connected via a communication network to a caller terminal provided on the caller side, from the caller terminal or the mobile phone. The mobile phone number is received, the corresponding schedule information is searched from the mobile phone number, the schedule information for which the predetermined time has not arrived is acquired, and the schedule information is retrieved from the mobile phone number. Since it is further provided with a schedule information search means for transmitting to the caller terminal or the mobile phone that has received the input of a telephone number, a response message by a proxy service of an answering machine or a forwarding telephone service is sent. Callers who receive a high frequency of reception can obtain information on the scheduled time zone in which calls can be made with mobile phone users as soon as possible. .

Basically, the answering device of the present invention acts as a substitute for the mobile phone number of the mobile phone and the scheduled time zone in which the mobile phone receives the response when making a call from the other phone. When the outgoing call from the other telephone is transferred from the mobile phone in the scheduled time zone that arrives, the database that stores the schedule information including the response message when responding is read from the database. Response message transmission means for returning the response message sent to the other telephone.
Further, the mobile phone has a function of calling the mobile phone at a predetermined time approaching the scheduled time zone and prompting the mobile phone to set a telephone transfer mode to the answering device. Is preferred. Alternatively, even if the arrival time of the scheduled time zone approaches a predetermined time, if the telephone transfer mode to the answering device has not yet been set in the mobile phone, the mobile phone is called. Thus, it is preferable that the mobile phone is provided with a function for prompting the mobile phone to set a telephone transfer mode to the response proxy device.
For the purpose of preventing omission of the start setting for starting this service for the user on the mobile phone receiver side who uses the transfer telephone service of the mobile phone, a scheduled time zone during which the user cannot make a response in advance is set. This is realized by monitoring and confirming whether or not the setting for starting this service is performed on the user's mobile phone before the scheduled time zone arrives, or by prompting the user to set the start.
In addition, when a caller makes a call to a mobile phone of a user who uses the transfer telephone service, a time when a call can be made as soon as possible because there is a high frequency of receiving a response message by a proxy. The purpose of providing the band information to the caller was realized by effectively utilizing the schedule information and providing it to the caller without constructing a new database.
Embodiments of the present invention will be described below with reference to the drawings. The description will be made specifically using examples.

First, a first embodiment of the present invention will be described.
FIG. 1 is a block diagram showing a configuration of a response proxy system in a mobile phone service according to the first embodiment of the present invention.
The answering agent system in the mobile phone service of this example includes a mobile phone 1 provided by a user on the called party side who uses the transfer phone service, and a caller such as a mobile phone or a fixed phone provided by a caller to the mobile phone 1. A telephone 2, a mobile phone 1, and a caller telephone 2 are connected to each other via a communication network 3 including a mobile communication network and a fixed telephone network. The response agent device 10 is provided on the operator side of the response agent system that is the transfer destination of the mobile phone 1 when the mobile phone 1 cannot respond.
The mobile phone 1 is further connected to the response proxy device 10 via the Internet network 4.

  The response proxy device 10 includes information necessary for performing response proxy processing in the mobile phone 1, for example, schedule information including a scheduled time zone in which the user cannot respond when an incoming call from the caller telephone 2 to the mobile telephone 1 occurs. And the like, a Web server 11 that receives a search request signal from the mobile phone 1 and transmits a search result of the database 20 via the Internet 4, and a database server 12 that manages the database 20. And an application server 13 that executes each means of response proxy processing in the mobile phone 1.

The database 20 includes a user table 21, a schedule table 22, and a response message table 23.
The user table 21 records registration information of the user of the mobile phone 1 that uses the transfer telephone service.
The user registration information includes information such as a mobile phone number that is a search key part, a transfer start setting flag belonging to the data part, and a registration date.
The transfer start setting flag is set to “flag on” or “flag off” when the user sets the start or end of the transfer telephone service to the mobile phone 1, and “flag on” is a transfer start setting described later. When the information receiving means 36 receives the transfer start setting information in which the setting for starting the transfer telephone service from the mobile phone 1 is received, “flag on” is set in the transfer start setting flag.

The schedule table 22 is a memory area for recording schedule information such as a scheduled time zone during which the user of the mobile phone 1 cannot respond when a call is received from the caller phone 2 to the mobile phone 1.
The schedule information includes a mobile phone number that is a search key part, a search key part that consists of a scheduled date and a scheduled time zone, a search key part that consists of a mobile phone number, a scheduled date and a scheduled time zone, and In addition, information such as a response identification number and registration date belonging to the data portion is stored.
This schedule information is organized by mobile phone number, by scheduled date, and by scheduled time.
The scheduled date and the scheduled time zone are scheduled time zones on which the user of the mobile phone 1 cannot respond when an incoming call from the caller telephone 2 to the mobile phone 1 is received.
The response identification number is a response identification number assigned to each type of response message that is sent to the caller telephone 2 in response to an incoming call to the mobile phone 1 in the scheduled date and time.

The response message table 23 is associated with the schedule table 22 and records response message information to be transmitted to the caller telephone 2 in response to an incoming call to the mobile telephone 1 in the scheduled date and time. is there.
The response message information stores information such as a response identification number as a search key part, a response message belonging to the data part, and a registration date.
When the incoming call from the caller phone 2 to the mobile phone 1 such as “You can't answer the phone because it is in a meeting right now. The reason why the user of the mobile phone 1 cannot respond is set, and a voice message and a text message are registered in this response message.

  Next, a processing procedure in which the processing means 30 of the response proxy device 10 searches / updates the database 20 in response to a request signal from the mobile phone 1 via the Internet network 4 will be described. FIG. 2 is a flowchart of the processing of the processing means 30 in the response proxy device 10 according to the first embodiment of the present invention.

The processing means 30 in this example includes a schedule information search means 31, a schedule information update means 32, a time monitoring means 33, a confirmation request information transmission means 35, a transfer start setting information reception means 36, a call information reception means 37, and response information transmission. It comprises means 38 and schedule information deletion means 39.
The order of processing includes schedule information search means 31, schedule information update means 32, time monitoring means 33, confirmation request information transmission means 35, transfer start setting information reception means 36, call information reception means 37, response information transmission. Processing is started in the order of the means 38.

  The schedule information search means 31 and the schedule information update means 32 are scheduled times that the user of the mobile phone 1 wants to receive a response when the mobile phone 1 receives an incoming call from the caller telephone 2 (that is, a schedule in which a response cannot be made). Schedule information such as a response date (reason for failure to respond) and response message information are transmitted to the mobile phone 1, and change processing and deletion processing are performed on the transmitted schedule information and response message information. Alternatively, an input of additional processing is received and registered in the schedule table 22 and the response message table 23.

Below, the process sequence (step S1-S4) of the schedule information search means 31 is demonstrated.
(Step S1) In response to the schedule information search request signal from the mobile phone 1, the schedule information search means 31 transmits a mobile phone number input instruction screen to the mobile phone 1 that has transmitted the request signal.
(Step S2) An input of a mobile phone number from the mobile phone 1 is accepted, and the schedule table 22 is searched from the mobile phone number for which the input has been accepted to obtain corresponding schedule information. The corresponding schedule information in this case is the schedule information (the start date of the start time minus 1 minute of the start time minus 1 minute of the system date and system time of the response proxy device 10 and the system time ≦ the scheduled date and time) Schedule information that has not reached the previous time).
(Step S3) The response message table 23 is searched from the response identification number of the schedule information acquired in the processing of (Step S2) to acquire the corresponding response message information, and the schedule information acquired in the processing of (Step S2) ( A schedule information list search result / process classification input instruction screen in which the response message information acquired in the process of step S3) is edited into a list is transmitted to the mobile phone 1 that transmitted the request signal.
(Step S <b> 4) An input of a process category classified as a change process, a delete process, an add process, and an end from the mobile phone 1 is accepted, and the process category accepting the input is any of a change process, a delete process, or an add process In such a case, the control is subsequently transferred to the schedule information update unit 32. In the case of termination, the process is terminated.

Below, the process sequence (step S5-S11) of the schedule information update means 32 is demonstrated.
(Step S5) When the process classification received in the process of (Step S4) of the schedule information search means 31 is a change process, the process from (Step S6) to (Step S7) is performed. The processing from (Step S8) to (Step S9) is performed, and in the case of additional processing, the processing from (Step S10) to (Step S11) is performed.
(Step S6) A schedule information list / change input instruction screen obtained by editing the schedule information and response message information acquired in the process of (Step S4) of the schedule information search means 31 into a list, and a mobile phone that has transmitted a request signal 1 to send.
(Step S7) In the schedule information and the response message information edited in the list in the process of (Step S6), the scheduled date and time, the scheduled time zone, the response identification number, and the response message are input from the mobile phone 1. The schedule table 22 is set by setting the schedule information and the response message information edited in the list in the process of (step S6), and the scheduled date and time, the scheduled time zone, the response identification number, and the response message received. And the response message table 23 are updated, and the process ends.
(Step S8) The schedule information list / deletion input instruction screen obtained by editing the schedule information and response message information acquired in the process of (Step S4) of the schedule information search means 31 into a list, and the mobile phone that has transmitted the request signal 1 to send.
(Step S9) Among the schedule information and response message information edited in the list in the processing of (Step S8), input the mobile phone number, the scheduled date and time, the response identification number from the mobile phone 1 The schedule information and the response message information in which the mobile phone number, the scheduled date and time, the response time number, and the response identification number that have been received are accepted are deleted from the schedule table 22 and the response message table 23, respectively. The process is terminated.
(Step S10) The schedule information list / additional input instruction screen is transmitted to the mobile phone 1 that transmitted the request signal.
(Step S11) The schedule information and response message information from the mobile phone 1 are received, and the schedule information and response message information received are registered in the schedule table 22 and the response message table 23, respectively. finish.

  The time monitoring unit 33 and the confirmation request information transmitting unit 35 monitor the scheduled date and the scheduled time zone registered by the schedule information updating unit 32, and the time one minute before the start time of the scheduled time zone has arrived. Whether or not the user's mobile phone 1 is set to start the transfer telephone service immediately after the arrival of the time, that is, the mobile phone 1 A confirmation request message for confirming whether or not the telephone transfer mode is set is transmitted.

The processing procedure (steps S12 to S14) of the time monitoring unit 33 (time monitoring step) will be described below.
(Step S12) The time monitoring unit 33 reads the schedule information registered in the schedule table 22, and the system date and time of the response proxy device 10 and the system time ≦ the scheduled date and the scheduled time zone start time− Schedule information that satisfies the 1-minute condition is acquired.
(Step S13) Wait until the scheduled date / time of the schedule information acquired in the processing of (Step S12) and the start time of the scheduled time zone minus one minute have arrived.
(Step S14) After the weight is released, the control is transferred to the confirmation request information transmitting means 35.

The processing procedure (steps S15 to S16) of the confirmation request information transmission unit 35 (confirmation request information transmission step) will be described below.
(Step S15) The confirmation request information transmitting means 35 starts the scheduled date and time of the schedule information whose weight is canceled by the process of (Step S14) of the time monitoring means 33, and the service of the mobile phone 1. Confirmation request information including a confirmation request message for confirming whether or not the mobile phone 1 is set, that is, whether or not the mobile phone 1 is set in the telephone transfer mode to the answering device 10 is created. Then, the confirmation request information is transmitted to the mobile phone 1 corresponding to the mobile phone number of the schedule information acquired by the process of the time monitoring means 33 (step S12).
(Step S16) Control is transferred to the time monitoring means 33.

The transfer start setting information receiving means 36 receives the setting for starting the transfer telephone service from the mobile phone 1 via the communication network 3 including the mobile communication network and the fixed telephone network, and registers it in the user registration information. .
When the registration is completed, the answering device 10 as the transfer destination of the mobile phone 1 enters a state of waiting for the call information from the caller phone 2 to the mobile phone 1 via the communication network 3.

Hereinafter, a processing procedure (step S17) of the transfer start setting information receiving unit 36 will be described.
(Step S17) Immediately after the setting for starting the transfer telephone service of the mobile phone 1 by the user, the transfer start setting information receiving means 36 includes the mobile phone number of the mobile phone 1 and the transfer start setting flag in which “flag on” is set. Transfer start setting information is received, the user table 21 is searched from the mobile phone number of the transfer setting start information, the corresponding user registration information is obtained, and “flag on” is set in the transfer start setting flag of the user registration information Then, the user table 21 is updated.

  The call information receiving means 37 and the response information sending means 38 accept the call information from the caller telephone set 2 to the mobile phone 1 and search for the corresponding schedule information from the call information, A message is transmitted to the caller telephone 2.

Hereinafter, the processing procedure (step S18) of the call information receiving means 37 (call information receiving step) will be described.
(Step S18) Immediately after calling from the caller telephone 2 to the mobile telephone 1 corresponding to the user registration information in which “flag on” is set in the transfer start setting flag of the user registration information, the call information receiving means 37 Call information including the mobile phone number of the mobile phone 1, the call phone number of the caller phone 2, the call date and the call time is fixed to the mobile communication network by the transfer telephone service of the mobile phone. Receive via the communication network 3 including the telephone network. Subsequently, the control is transferred to the response information transmitting unit 38.

The processing procedure (steps S19 to S20) of the response information transmission unit 38 (response information transmission step) will be described below.
(Step S19) The response information transmission unit 38 creates the schedule table 22 from the mobile phone number, the call date, and the call time of the call information received in the process of (Step S18) of the call information receiving unit 37. Search for the corresponding schedule information.
(Step S20) The response message table 23 is searched from the response identification number of the schedule information acquired in the process of (Step S19), the corresponding response message information is acquired, and the response message of the acquired response message information is received as call information. The information is transmitted to the calling party telephone 2 corresponding to the calling telephone number of the calling information received by the processing of the means 37 (step S18).

  The schedule information deleting unit 39 is automatically activated on a predetermined date and deletes unnecessary schedule information all at once.

Hereinafter, the processing procedure (step S21) of the schedule information deleting unit 39 will be described.
(Step S21) When the predetermined date arrives, the schedule information deleting means 39 sequentially reads the schedule information registered in the schedule table 22, and the system date / time provided in the response proxy device 10> scheduled year Delete the schedule information that satisfies the date.

  As described above, according to the configuration of the first embodiment, instead of the user on the called party side of the mobile phone 1 using the transfer telephone service of the mobile phone 1, the user sets in advance by the time monitoring means 33. The scheduled time zone in which the response cannot be made is monitored, and the confirmation request information transmitting unit 35 starts the service for starting the service to the user's cellular phone 1 before the start time of the scheduled time zone arrives. It is possible to prevent this start setting omission by confirming whether or not the setting is performed or by prompting the start setting.

Next explained is the second embodiment of the invention.
FIG. 3 is a block diagram showing the configuration of a response proxy system in the mobile phone service according to the second embodiment of the present invention. In this block diagram, the response in the mobile phone service according to the first embodiment of FIG. A caller terminal 5 such as a personal computer provided on the caller side is further connected via the Internet 4 to the response proxy device 10 in the block diagram showing the configuration of the proxy system (a part surrounded by a dotted line). .
Further, a telephone transfer mode confirmation unit 34 is further added to the processing unit 30 of the response proxy device 10 (a portion surrounded by a dotted line).

FIG. 4 is a flowchart of the processing of the processing means 30 in the response proxy device 10 according to the second embodiment of the present invention. In this flowchart, the response proxy device 10 according to the first embodiment of FIG. In addition to the mobile phone 1, a caller terminal 5 is further added to the schedule information search means 31 in the processing flow chart of the processing means 30 (a part surrounded by a dotted line).
The description of the processing procedure of the schedule information search means 31 by the caller terminal 5 is the same as that of the schedule information search means 31 by the mobile phone 1 described above, and will be omitted.
Further, a telephone transfer mode confirmation unit 34 is further added to the response proxy device 10 (a portion surrounded by a dotted line). Here, the telephone transfer mode confirmation unit 34 different from the first embodiment will be described.

Hereinafter, a processing procedure (step S12a, step S14a) of the telephone transfer mode confirmation unit 34 will be described.
(Step S12a) When the schedule information is acquired in the process of (Step S12) of the time monitoring means 33, the user table 21 is searched from the mobile phone number of the schedule information, and the corresponding user registration information is acquired. When the transfer start setting flag of the user registration information is “flag on”, since the setting for starting the transfer telephone service from the mobile phone 1 is performed, the next schedule information is read out of the monitoring target, and “flag on” is set. Otherwise, control is transferred to the confirmation request information transmitting means 35.
(Step S14a) In the process of (Step S14) of the time monitoring unit 33, after canceling the wait, immediately before the control is transferred to the confirmation request information transmitting unit 35, the user table 21 is again obtained from the mobile phone number of the schedule information. When the transfer start setting flag of the user registration information is “flag on”, the setting for starting the transfer telephone service from the mobile phone 1 is performed. The next schedule information is read out of the confirmation request information transmission target, and if it is not “flag on”, the control is transferred to the confirmation request information transmission means 35.

As described above, by adopting the configuration of the second embodiment, when the caller makes a call to the mobile phone 1 using the transfer telephone service, the response message by the proxy is often received. In some cases, the schedule information search means 31 can provide the caller with information on a time zone in which a call can be made with the user of the mobile phone 1 as soon as possible.
In addition, the confirmation request message is sent to the mobile phone only when the user's mobile phone 1 is not set to start the transfer telephone service before the start time of the scheduled start time registered in the schedule information in advance. By transmitting to 1, it is possible to provide the user with a reliable response proxy system in the transfer telephone service of the mobile phone 1.

The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and there are design changes and the like without departing from the gist of the present invention. Are also included in the present invention.
For example, in the above-described first embodiment, an example in which a voice message and a text message are transmitted as the response message transmitted to the caller telephone 2 is shown. However, a video and voice message is transmitted. You may do it.
In the second embodiment described above, information on a scheduled time zone during which the user cannot respond when a call is made from the caller telephone 2 to the mobile telephone 1 is transmitted as a search result of the schedule information from the caller terminal 5. However, the same effect can be obtained even if information on a scheduled time zone in which a response can be made is generated from the schedule information and transmitted.
In the above-described embodiment, the time monitoring unit 33 and the confirmation request information transmitting unit 35 monitor the scheduled date and the scheduled time zone registered by the schedule information updating unit 32, and start time of the scheduled time zone. I was asked to confirm the intention of substitution at the time one minute before, but of course, it is not limited to one minute, but may be ten minutes ago or one hour ago. In short, the time to confirm the agency intention is arbitrary. is there.

  The present invention is not limited to a mobile phone, and can also be applied to a fixed phone on the user side that cannot respond to incoming calls.

It is a block diagram which shows the structure of the response proxy system in the mobile telephone service which is 1st Example of this invention. It is a flowchart of the process of the process means 30 in the response proxy apparatus 10 which is 1st Example of this invention. It is a block diagram which shows the structure of the response agent system in the mobile telephone service which is 2nd Example of this invention. It is a flowchart of the process of the process means 30 in the response proxy apparatus 10 which is 2nd Example of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Mobile phone 2 Caller telephone 3 Communication network 4 Internet network 5 Caller terminal 10 Response proxy device 11 Web server 12 Database server 13 Application server 20 Database 21 Schedule table 22 Response message table 30 Processing means 31 Schedule information search means 32 Schedule information updating means 33 Time monitoring means 34 Telephone transfer mode confirmation means (function for prompting telephone transfer mode setting)
35 Confirmation request information transmission means (function for prompting the telephone transfer mode setting)
36 Transfer start setting information receiving means 37 Calling information receiving means 38 Response information transmitting means 39 Schedule information deleting means

Claims (13)

Connected to a mobile phone and another unspecified phone via a communication network or a communication telephone network, and when a call is made from the other phone to the mobile phone, it responds on behalf of the mobile phone A response agent device,
Schedule information including a mobile phone number of the mobile phone, a scheduled time zone in which the mobile phone receives a response when making a call from the other phone, and a response message when responding on behalf And the database that registered
Response message transmission means for returning the response message read from the database to the other telephone when a call from the other telephone is transferred from the mobile telephone in the scheduled time zone that has arrived. A proxy device for a mobile phone service, comprising:   The mobile phone has a function of calling the mobile phone at a predetermined time approaching the scheduled time zone and prompting the mobile phone to set a telephone transfer mode to the answering device. The response agent device in the cellular phone service according to claim 1.   Even if the arrival time of the scheduled time zone approaches a predetermined time, in the mobile phone, if the telephone transfer mode to the response proxy device has not yet been set, call the mobile phone, 2. The response proxy device for mobile phone service according to claim 1, further comprising a function of prompting the mobile phone to set a telephone transfer mode to the response proxy device. Connected to a mobile phone and another unspecified phone via a communication network or a communication telephone network, and when a call is made from the other phone to the mobile phone, it responds on behalf of the mobile phone A response agent device,
Schedule information including a mobile phone number of the mobile phone, a scheduled time zone in which the mobile phone receives a response when making a call from the other phone, and a response message when responding on behalf And the database that registered
Time monitoring means for monitoring the arrival of a predetermined time before the scheduled time period;
When a predetermined time before the scheduled time arrives, confirmation request information including a confirmation request message for confirming whether or not the mobile phone is set to a telephone transfer mode to the answering device is sent to the mobile phone Confirmation request information transmitting means for transmitting to the telephone;
Calling information including the telephone number of the other telephone, the mobile telephone number, and the calling time when the call of the other telephone is transferred to the mobile telephone for which the telephone transfer mode is set. Receiving call information receiving means;
Based on at least the mobile phone number and the call time of the received call information, the corresponding schedule information is searched from the schedule information registered in the database, and the response message is searched for Response information transmitting apparatus for mobile phone service, comprising: response information transmitting means for transmitting to the other telephone. The answering device is configured to be connected to a caller terminal via a communication network in addition to the other telephone set, and
The mobile phone number input from the caller terminal or the mobile phone is received, the corresponding schedule information is searched from the mobile phone number, and the schedule information for which the predetermined time has not arrived. 5. A schedule information search means for acquiring the schedule information and transmitting the schedule information to the caller terminal or the mobile phone that has received the input of the mobile phone number is added. A proxy device for the mobile phone service described.   When the schedule information is transmitted to the mobile phone by the schedule information search means, update information for performing any one of change processing, deletion processing, or addition processing on the schedule information from the mobile phone 6. The response agent device for a mobile phone service according to claim 5, further comprising a schedule information update means for receiving an input and updating the schedule information.   5. The cellular phone service according to claim 4, wherein the scheduled time zone of the schedule information is a scheduled time zone for each scheduled date and time when the mobile phone cannot respond when an incoming call is received from the other phone. Response agent in The response message of the schedule information is a response message for each calling telephone number,
The response information transmission means transmits the response message corresponding to the calling telephone number of the call information when searching for the schedule information and transmitting the response message. 5. A proxy device for mobile phone service according to 4.   5. The response agent device for mobile phone service according to claim 4, wherein the response agent device further comprises schedule information deleting means for automatically deleting the schedule information for which the scheduled date of response agent has passed. .   A mobile phone, another unspecified phone, and the mobile phone and the other unspecified phone are connected to each other via a communication network or a communication telephone network, and a call is made from the other phone to the mobile phone. A response proxy system for mobile phone service, comprising: the response proxy device according to any one of claims 1 to 9 that responds instead of the mobile phone. The mobile phone, another unspecified phone, and the response proxy device are configured to be connectable via a communication network or a communication telephone network, and a call is made from the other phone to the mobile phone. A response proxy method for proxying the response proxy device instead of the mobile phone,
Schedule information including a mobile phone number of the mobile phone, a scheduled time zone in which the mobile phone receives a response when making a call from the other phone, and a response message thereof are registered in advance in the database. Schedule information registration step,
A time monitoring step for monitoring arrival of a predetermined time before the scheduled time period;
When a predetermined time before the scheduled time arrives, confirmation request information including a confirmation request message for confirming whether or not the mobile phone is set to a telephone transfer mode to the answering device is sent to the mobile phone A confirmation request information sending step for sending to the telephone;
Calling information including the telephone number of the other telephone, the mobile telephone number, and the calling time when a call from the other telephone is transferred from the mobile telephone in which the telephone transfer mode is set. Receiving call information receiving step;
Based on at least the mobile phone number and the call time of the received call information, the corresponding schedule information is searched from the schedule information registered in the database, and the response message is searched for And a response information transmitting step for transmitting to the other telephone.   When the predetermined time before the scheduled time period arrives, the mobile phone performs a telephone transfer mode confirmation step for confirming whether or not the telephone transfer mode to the answering device is set. 12. The response proxy method in the cellular phone service according to claim 11, wherein when the telephone transfer mode is confirmed, execution of the confirmation request information transmission step is bypassed. The answering device is configured to be connected to a caller terminal via a communication network in addition to the other telephone set, and
The mobile phone number input from the caller terminal or the mobile phone is received, the corresponding schedule information is searched from the mobile phone number, and the schedule information for which the predetermined time has not arrived. 12. The proxy service method in a mobile phone service according to claim 11, wherein the response information is acquired by a target and the schedule information is transmitted to the caller terminal or the mobile phone that has received the input of the mobile phone number.

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