JP2005045461A - Interpreter selection system - Google Patents

Interpreter selection system Download PDF

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Publication number
JP2005045461A
JP2005045461A JP2003201934A JP2003201934A JP2005045461A JP 2005045461 A JP2005045461 A JP 2005045461A JP 2003201934 A JP2003201934 A JP 2003201934A JP 2003201934 A JP2003201934 A JP 2003201934A JP 2005045461 A JP2005045461 A JP 2005045461A
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JP
Japan
Prior art keywords
interpreter
user
interpretation
language
information
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
JP2003201934A
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Japanese (ja)
Inventor
Takahiro Kadochi
隆博 角地
Original Assignee
Ntt Docomo Inc
株式会社エヌ・ティ・ティ・ドコモ
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Filing date
Publication date
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Priority to JP2003201934A priority Critical patent/JP2005045461A/en
Publication of JP2005045461A publication Critical patent/JP2005045461A/en
Application status is Pending legal-status Critical

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Abstract

<P>PROBLEM TO BE SOLVED: To provide an interpreter selection system capable of properly providing a variety of interpretation services meeting users desire. <P>SOLUTION: When an interpretation information reception part 12 receives a request for an interpretation service from a user, an interpreter selection part 13 selects an interpreter which can directly interpret an interpretation source language and an interpretation destination language according to interpreter information stored in an interpreter information storage part 11 when such an interpreter is available or a combination of two or more interpreters who can interpret the interpretation source language and interpretation destination language through a 3rd language when the interpreter who can directly interpret the interpretation source language and interpretation destination language is not available. Then a communication control part 14 connects a terminal that a user uses to an interpreter terminal that a selected interpreter uses and speech signals from those terminals are communicated and relayed to provide the interpretation service. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a system for selecting an interpreter for interpreting a conversation between a plurality of users.
[0002]
[Prior art]
As a conventional technique for translating conversations between users, for example, there are techniques described in Patent Document 1 and Patent Document 2 below. According to the interpretation system described in Patent Document 1, when a user who needs interpretation (interpreter required) contacts the interpretation center using a mobile phone, the interpreter corresponding to the language of the interpreter required is selected at the interpretation center. Then, the interpreter contacts the interpreter who needs it and confirms the language used by the user (interpreter) who is the subject of the interpreter's conversation. The interpreter selects a person who can speak both languages, including himself, as the interpreter, and the selected interpreter is connected to the interpreter and interpreter via the interpreter center server and the interpreter's mobile phone. Will be translated at a location away from both parties.
[0003]
Also, according to the interpretation service providing system described in Patent Document 2, when a user who requires interpretation calls the interpretation center, the interpreter center selects, for example, five interpreters and carries each interpreter's mobile phone. When an interpreter recruitment email is sent to the telephone and a telephone application is received from the interpreter, the voice call from the interpreter is connected to the voice call from the user to provide an interpretation service.
[0004]
[Patent Document 1]
Japanese Patent Application Laid-Open No. 2002-073783
[Patent Document 2]
JP 2002-223303 A [0006]
[Problems to be solved by the invention]
In recent years, with the advancement and internationalization of information communication technology, interpretation of a wide variety of languages is required more than before. However, in the above prior art, there are cases where it is not possible to select an interpreter that meets the user's wishes because the language to be interpreted is a minority language or an esoteric language. . For example, when a user desires an interpretation service between Japanese and Swahili, if there is no interpreter who can speak Japanese and Swahili, the interpretation service cannot be provided.
[0007]
The present invention has been made in view of the above problems, and an object thereof is to provide an interpreter selection system capable of appropriately performing various interpretation services in accordance with a user's desire.
[0008]
[Means for Solving the Problems]
An interpreter selection system according to the present invention is an interpreter selection system for selecting an interpreter for interpreting a conversation between a first user and a second user, and provides an interpretable language for each interpreter. Interpreter information storage means for storing interpreter information, interpreter information accepting means for accepting information related to an interpreter source language and an interpreter language from the first user terminal used by the first user, and interpreter information. Based on the above, if there is an interpreter who can directly interpret the above-mentioned interpretation source language and the above-mentioned interpretation destination language, the interpreter is selected, and if there is no interpreter who can directly interpret the above-mentioned interpretation source language and the above-mentioned interpretation destination language. Is a interpreter selection means for selecting a combination of two or more interpreters who can interpret the source language and the destination language via a third language, and a first user terminal used by the first user. And above Communication control means for connecting the second user terminal used by the user and the interpreter terminal used by the interpreter selected by the interpreter selecting means to control the communication relay of the audio signal performed between the terminals It is characterized by providing.
[0009]
According to this invention, interpreter information including interpretable languages for each interpreter is stored in advance, and from the first user terminal used by the first user who needs the interpreting service, the interpreter source language and the interpretation destination Accept information about the language. When an interpreter service request is accepted, if there is an interpreter who can directly interpret the source language and the destination language based on the interpreter information, the interpreter directly interprets the source language and the destination language. When there is no interpreter who can interpret, a combination of two or more interpreters who can interpret the source language and the destination language via the third language is selected. Then, a terminal used by the first user, a terminal used by the second user who is the other party, and an interpreter terminal used by the selected interpreter are connected, and an audio signal performed between these terminals is transmitted. Interpretation service is performed by relaying communication.
[0010]
In this way, if there is no interpreter who can directly interpret the target language and target language for interpretation, two or more people who can interpret the source language and target language via the third language. (For example, if the user wants an interpreter service between Japanese and Swahili, there is no interpreter who can directly translate Japanese and Swahili, so Japanese and French will be interpreted.) By selecting a possible interpreter and a combination of interpreters capable of interpreting French and Swahili), it is possible to appropriately perform various interpreting services according to the user's wishes.
[0011]
In the interpreter selection system, it is preferable that the communication control means relays a video signal together with the audio signal.
[0012]
As described above, if the communication of the video signal is performed, it is possible to reduce errors during interpretation by seeing the mouths of other users and interpreters. It is possible to provide a sign language interpretation service for free users. In this application, “Language” includes not only speech and characters but also various sign languages, and “conversation” includes not only verbal speech but also communication using various sign languages. .
[0013]
In the interpreter selection system, the interpreter information storage means stores attribute information for each interpreter as the interpreter information together with the interpretable language, and the interpreter information reception means is stored in the first user by the first user. It is also preferable that the interpreter's attribute condition is received, and the interpreter selection means selects an interpreter or a combination of two or more interpreters based on the attribute condition together with the interpreter information.
[0014]
In this way, attribute information for each interpreter (for example, gender, age, nationality, technical specialty, interpreter fee per unit time, etc.) is stored in advance as interpreter information, and from users who require interpreting services. If an attribute condition desired for an interpreter is received and an interpreter is selected based on the attribute condition, a more appropriate interpretation service can be provided in accordance with the user's desire.
[0015]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of an interpreter selection system according to the present invention will be described with reference to the accompanying drawings. In the present embodiment, an example in which an interpreter selection system is used for a videophone conference will be described.
[0016]
First, the configuration of the interpreter selection system according to this embodiment will be described. FIG. 1 is a block diagram showing a connection relationship between an interpreter selection system 1 according to this embodiment and its external elements. This interpreter selection system 1 is in the form of being included in the videophone server 2, and includes an interpreter information storage unit 11, an interpreter information reception unit 12, an interpreter selection unit 13, and a communication control unit 14. It is prepared for. The videophone server 2 can be connected to user terminals 3a, 3b, 3c, 3d, etc., which are videophone terminals, and interpreter terminals 4A, 4B, 4C,. In addition to the selection system 1, the registration receiving unit 21, the user information storage unit 22, the interpretation request receiving unit 23, the conversation transmission / reception interface (I / F) 24, the audio / video decoding unit 25, and the audio / video synthesis. Unit 26 and an audio / video encoding unit 27. Hereinafter, each component will be described in detail.
[0017]
The registration receiving unit 21 has a function of receiving information on user registration transmitted from the user terminals 3a, 3b, 3c, 3d... And information on interpreter registration transmitted from the interpreter terminals 4A, 4B, 4C. Here, the user registration is registration of user information such as a user name and a telephone number necessary for the user to use the services of the videophone server 2 and the interpreter selection system 1. When the input of information is accepted, the user ID and password are given to the user, and the user information is stored in the user information storage unit 22 as table data as shown in FIG.
[0018]
Interpreter registration is the language interpretable by interpreters who provide services for interpreter selection system 1, interpretable time zone, telephone number and attribute information (age, gender, nationality, specialized field, languages for which minutes can be created) When the registration receiving unit 21 accepts the input of interpreter information, the interpreter information is stored in the interpreter information storage unit 11 as table data as shown in FIG. 3, for example. Is done. In Fig. 3, the available time zone column is linked to the scheduler database, etc. so that the interpreter's available time zone can be referred to. Means a language that can be summarized in
[0019]
The interpretation request receiving unit 23 has a function of receiving a request for an interpretation service transmitted from the user terminals 3a, 3b, 3c, 3d. The interpreting request receiving unit 23 that has received the request for the interpreting service accepts input of a user ID and password from the user, and refers to the user information stored in the user information storing unit 22 to perform authentication processing for the user. When the user who has requested the interpreting service is authenticated as already registered, information about the user is transmitted to the interpreting information receiving unit 12.
[0020]
The interpreter information receiving unit 12 has a function of receiving interpreter information transmitted from the user terminals 3a, 3b, 3c, 3d... Used by an authenticated user. Here, the interpreting information indicates information including a language desired for the interpreter (interpreter language and interpreter language), time, attribute condition, telephone number of the other user, and the like. The interpreter information received by the interpreter information accepting unit 12 is transmitted to the interpreter selecting unit 13.
[0021]
The interpreter selection unit 13 has a function of selecting an interpreter based on the interpreter information transmitted from the interpreter information receiving unit 12 and the interpreter information stored in the interpreter information storage unit 11. More specifically, the interpreter selection unit 13 refers to the interpreter information as shown in FIG. 3 and can interpret directly in the user's desired source language, destination language, and time zone desired by the user. If there is no interpreter who can directly interpret the interpretation source language and the interpretation target language desired by the user, the interpretation source language and the interpretation destination language are set via the third language. A combination of two or more interpreters capable of interpreting at a time zone desired by the user is selected. When there are a plurality of interpreters or combinations of interpreters corresponding to this selection process, an interpreter or a combination of interpreters that matches the attribute condition desired by the user for the interpreter is selected. When an interpreter or a combination of interpreters is selected in this way, information regarding the interpreter's telephone number is transmitted to the communication control unit 14 together with information regarding the user who requested the interpreting service and the telephone number of the counterpart user.
[0022]
The communication control unit 14 is based on the information regarding the telephone number of the terminal used by the user who requested the interpreting service transmitted from the interpreter selecting unit 13, the counterpart user, and the selected interpreter. ) 24, by controlling the audio / video decoding unit 25, the audio / video synthesizing unit 26 and the audio / video encoding unit 27 to control transmission / reception, decoding, synthesis and encoding of video / audio signals, It has a function of connecting video and audio signals and relaying video / audio signals.
[0023]
The conversation transmission / reception interface (I / F) 24, the audio / video decoding unit 25, the audio / video synthesis unit 26, and the audio / video encoding unit 27 are based on the control of the communication control unit 14, and the user terminals 3 a, 3 b, 3 c 3d... And the interpreter terminals 4A, 4B, 4C. More specifically, the audio / video obtained from the camera or microphone attached to the terminal used by the user who requested the interpretation service in the conversation transmission / reception interface (I / F) 24, the counterpart user, and the selected interpreter. The audio / video decoding unit 25 decodes the audio / video signals into analog signals, and the audio / video synthesis unit 26 synthesizes the audio / videos of the user and the interpreter, thereby encoding the audio / video. After the audio / video by the analog signal is encoded in the unit 27, the audio / video is used by the user who requested the interpretation service from the conversation transmission / reception interface (I / F) 24, the counterpart user, and the selected interpreter. Sent to the terminal.
[0024]
Next, the operation of the interpreter selection system 1 according to the present embodiment and the videophone server 2 that includes it will be described.
[0025]
First, user registration performed before requesting an interpretation service will be described with reference to a flowchart shown in FIG. When a user a who wants to use the services of the videophone server 2 and the interpreter selection system 1 calls a predetermined user registration phone number using his / her terminal 3a, the registration receiving unit 21 receives this call (S11). . In response to this call, the registration receiving unit 21 sends a message prompting the user to input pre-recorded or recorded user information, and causes the user a to input a user name, a telephone number, etc. with a push button or the like. Accepted as user information (S12). A user ID and password are given to the user a who has received the user information (S13), and the user information is stored in the user information storage unit 22 as table data as shown in FIG. 2, for example. (S14).
[0026]
Next, interpreter registration performed in advance will be described with reference to the flowchart shown in FIG. When the interpreter A who provides the service of the interpreter selection system 1 calls a predetermined interpreter registration phone number using his / her terminal 4A, the registration receiving unit 21 receives this call (S21). In response to this telephone call, the registration / reception unit 21 sends a message prompting the user to input pre-recorded or recorded interpreter information, thereby allowing the interpreter A to interpret language, interpretable time zone, telephone number, and attribute information. (Age, gender, nationality, field of specialization, languages for which minutes can be created) are entered with a push button or the like and accepted as interpreter information (S22). The interpreter information thus obtained is stored in the interpreter information storage unit 12 as table data as shown in FIG. 3, for example (S23).
[0027]
Finally, selection of an interpreter and video / audio communication relay will be described with reference to a flowchart shown in FIG. A user a who wants to request an interpretation service transmits an interpretation request using the user terminal 3a used by the user a. When the interpretation request is received by the interpretation request receiving unit 23 (S31), an input screen as shown in FIG. 7 is displayed on the display of the user terminal 3a, for example. Input ID and password by push button operation. The interpreter request receiving unit 23 that has received the input of the user ID and password refers to the user information stored in the user information storage unit 22 and performs an authentication process as to whether or not the user a is a registered user (S32). ).
[0028]
When the registration is authenticated, the user terminal 3a is prompted to input interpretation information. More specifically, for example, an input screen such as the language desired for the interpreter (interpreter language and interpreter language), time, attribute conditions, and the telephone number of the other user as shown in FIG. 8 is displayed on the display of the user terminal 3a. Will be displayed. On the other hand, the user a inputs various conditions desired, the telephone number of the other party user, etc. by push button operation etc., and interpreter information is received in the interpreter information reception part 12 (S33). In addition, the other party user input here is not limited to one person, You may input a some user as an other party user.
[0029]
After the interpretation information is received, the interpreter selection unit 13 performs an interpreter selection process based on the interpreter information and the interpreter information stored in the interpreter information storage unit 11. More specifically, for example, when the user a desires an interpretation service between Japanese and Swahili, first, the interpreter selection unit 13 refers to the interpreter information as shown in FIG. Is searched for whether or not there is an interpreter capable of directly interpreting Japanese and Swahili in the desired time zone, and if there is a corresponding person, the interpreter is selected as an interpreter to be provided for the interpretation service. On the other hand, if there is no interpreter who can directly translate Japanese and Swahili in the time zone desired by the user, Japanese and Swahili can be translated into Japanese via a third language (for example, English or French). A combination of two or more interpreters capable of interpreting the Swahili language is searched, and the combination of the corresponding persons is selected as an interpreter to be provided for the interpretation service.
[0030]
If there are a plurality of interpreters or combinations of interpreters selected by this selection process, an interpreter or a combination of interpreters that matches the attribute condition desired by the user a for the interpreter is selected. . More specifically, for example, when the attribute condition of the interpreter desired by the user includes “technical specialized field is information communication”, “interpretation” of interpreter information as shown in FIG. The items are sorted, and the interpreter whose item is “information communication” is preferentially selected. And the information regarding the selected interpreter or the combination of interpreters is displayed on the display of the user terminal 3a as a screen as shown in FIG. 9, for example.
[0031]
After the interpreter is selected in this way, when the interpretation time reserved by the user a is reached (when the user a selects “Now”, the selection process ends), the user terminal 3a used by the user a The user terminals 3b and 3c used by the counterpart users b and c and the interpreter terminals 4B and 4C used by the selected interpreters B and C are connected by the communication control unit 14 via the telephone network N (S35). ).
[0032]
Based on the control of the communication control unit 14, the voice / video of the user a obtained from the camera or microphone attached to each terminal, the counterpart users b and c, and the selected interpreters B and C are transmitted / received through the conversation transmission / reception interface. (I / F) 24 (S36), the audio / video decoding unit 25 decodes the audio / video signals into analog signals (S37), and the audio / video synthesis unit 26 receives the user and interpreter's information. The audio / video is synthesized (S38), and the audio / video encoding unit 27 encodes the audio / video using an analog signal (S39). The audio / video is transmitted from the conversation transmission / reception interface (I / F) 24 to the user a. User terminal 3a to be used, user terminals 3b and 3c to be used by the counterpart users b and c, and interpreters to be used by the selected interpreters B and C Terminal 4B, are sent to 4C (S40). As a result, each user can perform a videophone conversation via an interpreter service by interpreters B and C while viewing a conversation screen as shown in FIG.
[0033]
As described above, according to the interpreter selection system according to the present embodiment, it is possible to appropriately perform various interpretation services according to the user's wishes.
[0034]
Note that the interpreter selection system according to the present invention is not limited to the above-described embodiment, and various modifications can be adopted. For example, in the above embodiment, since the present system is used for a video conference call, the user terminal and the interpreter terminal, which are video phone terminals, and the present system are connected by the telephone communication network. A communication network may be used. Further, even when the present system is used for a video conference call as in the above embodiment, only the user registration and the interpreter registration may be performed using the Internet network.
[0035]
In the above-described embodiment, an example of performing an interpretation service for languages such as Japanese, French, and Swahili, which are shaped by speech or characters, has been described, but by defining sign language as a kind of language, various sign language interpretation services are provided. It is also possible to do this. For example, if a user needs an interpreter service between Japanese and French sign language, if there is an interpreter who can directly interpret Japanese and French sign language, the interpreter can directly interpret Japanese and French sign language. If there are no interpreters available, a combination of two or more interpreters capable of interpreting Japanese and French sign language through a third language is selected. To explain the above case more specifically, for example, a combination of “interpreter capable of interpreting Japanese and French” and “interpreter capable of interpreting French and French sign language” is selected.
[0036]
【The invention's effect】
According to the interpreter selection system according to the present invention, when there is no interpreter who can directly interpret the interpretation source language and the interpretation destination language to be interpreted, the interpretation source language and the interpretation destination language are set via the third language. By selecting a combination of two or more interpreters capable of interpreting, various interpreting services according to the user's wishes can be appropriately performed.
[0037]
In addition, if communication of video signals is performed, it is possible to reduce errors during interpretation by seeing the mouths of other users and interpreters, and it is difficult to hear using this system. It is possible to provide a sign language interpretation service for the user.
[0038]
Further, attribute information for each interpreter is stored in advance as interpreter information, and an attribute condition desired for the interpreter is received from a user who requires an interpreter service, and an interpreter is selected based on the attribute condition. If so, it is possible to provide a more appropriate interpretation service in accordance with the user's wishes.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a connection relationship between an interpreter selection system and its external elements according to the present embodiment.
FIG. 2 is table data showing an example of user information.
FIG. 3 is table data showing an example of interpreter information.
FIG. 4 is a flowchart illustrating user registration.
FIG. 5 is a flowchart illustrating interpreter registration.
FIG. 6 is a flowchart for explaining interpreter selection and video / audio communication relaying.
FIG. 7 is an example of a display screen.
FIG. 8 is an example of a display screen.
FIG. 9 is an example of a display screen.
FIG. 10 is an example of a conversation screen by videophone.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... Interpreter selection system, 2 ... Video telephone server, 3a, 3b, 3c, 3d ... User terminal, 4A, 4B, 4C ... Interpreter terminal, 11 ... Interpreter information storage part, 12 ... Interpreter information reception part, 13 DESCRIPTION OF SYMBOLS ... Interpreter selection part, 14 ... Communication control part, 21 ... Registration reception part, 22 ... User information storage part, 23 ... Interpretation request reception part, 24 ... Conversation transmission / reception interface (I / F), 25 ... Audio / video decoding , 26 ... audio / video synthesis unit, 27 ... audio / video encoding unit, N ... telephone communication network

Claims (3)

  1. An interpreter selection system for selecting an interpreter for interpreting a conversation between a first user and a second user,
    Interpreter information storage means for storing interpreter information including interpretable languages for each interpreter;
    Interpretation information receiving means for receiving information on the interpretation source language and the interpretation destination language from the first user terminal used by the first user;
    Based on the interpreter information, if there is an interpreter who can directly interpret the source language and the target language, the interpreter can be used as an interpreter that can directly interpret the source language and the target language. An interpreter selection means for selecting a combination of two or more interpreters who can interpret the source language and the target language via a third language when there is no interpreter;
    Connecting a first user terminal used by the first user, a second user terminal used by the second user, and an interpreter terminal used by an interpreter selected by the interpreter selecting means; An interpreter selection system comprising communication control means for controlling communication relay of voice signals performed between the terminals.
  2. The interpreter selection system according to claim 1, wherein the communication control means relays a video signal together with the audio signal.
  3. The interpreter information storage means stores attribute information for each interpreter as the interpreter information together with the interpretable language,
    The interpreter information accepting means accepts an interpreter attribute condition desired by the first user,
    The interpreter selection system according to claim 1 or 2, wherein the interpreter selection means selects an interpreter or a combination of two or more interpreters based on the attribute condition together with the interpreter information.
JP2003201934A 2003-07-25 2003-07-25 Interpreter selection system Pending JP2005045461A (en)

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Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2013062720A (en) * 2011-09-14 2013-04-04 Nec System Technologies Ltd Interpretation service support device, interpretation service support method, and program
WO2013115989A1 (en) * 2012-02-01 2013-08-08 Ayzin Dennis Computer-implemented method, system, and computer program for scheduling interpreters
WO2016167210A1 (en) * 2015-04-14 2016-10-20 シントレーディング株式会社 Interpretation delivery device, control device, terminal device, interpretation delivery method, control method, information-processing method, and recording medium
JP2016220124A (en) * 2015-05-25 2016-12-22 株式会社ビーマップ Interpretation utilization system

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2013062720A (en) * 2011-09-14 2013-04-04 Nec System Technologies Ltd Interpretation service support device, interpretation service support method, and program
WO2013115989A1 (en) * 2012-02-01 2013-08-08 Ayzin Dennis Computer-implemented method, system, and computer program for scheduling interpreters
WO2016167210A1 (en) * 2015-04-14 2016-10-20 シントレーディング株式会社 Interpretation delivery device, control device, terminal device, interpretation delivery method, control method, information-processing method, and recording medium
JP2016200764A (en) * 2015-04-14 2016-12-01 シントレーディング株式会社 Interpretation distribution device, control device, terminal device, interpretation distribution method, control method, information processing method, and program
US10235364B2 (en) 2015-04-14 2019-03-19 Shin Trading Co., Ltd. Interpretation distributing device, control device, terminal device, interpretation distributing method, control method, information processing method, and program
JP2016220124A (en) * 2015-05-25 2016-12-22 株式会社ビーマップ Interpretation utilization system

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