JP2004334444A - Online order acceptance method and online order acceptance program - Google Patents

Online order acceptance method and online order acceptance program Download PDF

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Publication number
JP2004334444A
JP2004334444A JP2003128336A JP2003128336A JP2004334444A JP 2004334444 A JP2004334444 A JP 2004334444A JP 2003128336 A JP2003128336 A JP 2003128336A JP 2003128336 A JP2003128336 A JP 2003128336A JP 2004334444 A JP2004334444 A JP 2004334444A
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Japan
Prior art keywords
delivery
data
information
service
management
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
JP2003128336A
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Japanese (ja)
Inventor
Katsuhiko Azumi
克彦 安積
Original Assignee
Bic P Kan Co Ltd
株式会社ビックピーカン
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Priority to JP2003128336A priority Critical patent/JP2004334444A/en
Publication of JP2004334444A publication Critical patent/JP2004334444A/en
Pending legal-status Critical Current

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Abstract

An online order receiving method and an online order receiving program which can select a delivery service or a delivery method of a product are provided.
A management system includes a management computer and a delivery information storage unit for storing delivery data including a product identifier of an ordered product to be delivered and address data of a delivery destination. Further, it includes a delivery service information storage unit 21 for storing delivery service data storing delivery area data, and a service detail information storage unit 22 for storing service detail data relating to the contents of each delivery service. The management computer 12 extracts delivery service data storing delivery area data corresponding to the address data of the delivery data, extracts detailed service information associated with the delivery service data, and creates a delivery service list for the customer terminal 13. Send to
[Selection diagram] Fig. 1

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an online order receiving method and an online order receiving program.
[0002]
[Prior art]
2. Description of the Related Art In recent years, many online shopping systems have been established that transmit and receive various data to and from computer terminals and the like used by customers via a network such as the Internet to accept product orders. Customers using this online shopping system have the advantage that they can efficiently obtain information on many commodities without moving, and can place orders quickly. For this reason, even a distant customer can place an order for a product by using online shopping. In this online shopping, an order for a product is accepted by the system, and after the payment of the product is confirmed to be completed, the product is shipped (for example, see Patent Document 1). At this time, in the online shopping system, when accepting an order for a product, data on a delivery address is received from a terminal used by the customer and stored.
[0003]
[Patent Document 1]
JP-A-2002-133348
[0004]
[Problems to be solved by the invention]
However, in the above-mentioned online shopping system, the customer can efficiently select and order a product, but cannot specify a delivery method of the ordered product. That is, in the above-mentioned online shopping system, when ordering a product, the customer simply receives data on the address of the destination, but cannot specify the arrival date and time of the product or the delivery method such as the receiving method. As a result, for customers who need to specify a delivery method, the online shopping system may lack convenience. Therefore, there has been a problem that the number of users of the online shopping system does not increase for the owner of the online shopping system or the seller of the product.
[0005]
Alternatively, in the online shopping system, when ordering a product, the customer cannot select a delivery service according to a delivery fee, a delivery period, and the like. For this reason, convenience may be lacking for the customer or the seller, for example, the delivery cost cannot be suppressed.
[0006]
An object of the present invention is to provide an online order receiving method and an online order receiving program which can select a delivery service or a delivery method of a product.
[0007]
[Means for Solving the Problems]
In order to solve the above problems, the invention according to claim 1 is an online order receiving method in which a management system receives a product order request and a delivery request from a customer terminal via a network. Storing delivery information including an identifier of an ordered product to be delivered and address information of a delivery destination in a delivery information storage unit of the management system for each delivery request of the ordered product; and managing the delivery service information corresponding to the address information by the management. Extracting all from the delivery service information storage means of the system; and extracting all service detailed information relating to the contents of the delivery service associated with the extracted delivery service information from the service detailed information storage means of the management system. Combining the extracted delivery service information and the detailed service information with the customer terminal Transmitting for output, receiving an identifier of one of the delivery service information selected by the customer from the transmitted delivery service information from the customer terminal, and storing the identifier in association with the delivery information. With.
[0008]
According to a second aspect of the present invention, in the online order receiving method according to the first aspect, the step of receiving the identifier of the delivery service information transmitted from the customer terminal by the management system, comprises: At the same time, it also receives the delivery method information designated by the customer, and stores the identifier of the delivery service and the delivery method information in association with the delivery information.
[0009]
According to a third aspect of the present invention, in the online order receiving method according to the first or second aspect, when the order request from the customer terminal is for a plurality of commodities, the delivery is different for each of the commodities. Service information or information for enabling selection of the service detailed information is transmitted to the customer terminal.
[0010]
According to a fourth aspect of the present invention, in the online order receiving method in which the management system receives a product order request and a delivery request from a customer terminal via a network, the management system provides a delivery service for each order product delivery request. Storing the delivery information including the identifier of the ordered product to be delivered and the address information of the destination in the delivery information storage means of the management system; and receiving the delivery method information transmitted from the customer terminal and specifying the delivery method of the ordered product. Storing the delivery service information in association with the delivery information; extracting all delivery service information corresponding to the address information from the delivery service information storage means of the management system; Service detailed information corresponding to the received delivery method information from the service detailed information Extracting all from the service detailed information storage means, extracting the delivery service information associated with the extracted service detailed information from the delivery service information storage means, and combining the delivery service information and the service detailed information together. Transmitting the information for output to the customer terminal; receiving an identifier of one of the delivery service information selected by the customer from the transmitted delivery service information from the customer terminal; storing the identifier in association with the delivery information; And the stage to do.
[0011]
According to a fifth aspect of the present invention, in the online order receiving method according to any one of the first to fourth aspects, the step of transmitting the detailed service information and the delivery service information to the customer terminal includes the step of transmitting the detailed service information. In the information, whether the delivery period, delivery fee, arrival date or time zone of the product can be specified for each delivery service, whether cash on delivery is possible, and whether a predetermined receiving location can be specified. And storing at least one of the information related to the information and transmitting the information to the customer terminal.
[0012]
According to a sixth aspect of the present invention, in the online order receiving method according to any one of the first to fifth aspects, the step of extracting all the delivery service information corresponding to the address information from the delivery service information storage means is performed. Determining the delivery category information corresponding to the ordered product based on the delivery information; and extracting delivery service information corresponding to the delivery category information and the address information from the delivery service information.
[0013]
An invention according to claim 7 is an online reception program, which causes the management system to execute the online order reception method described above.
(Action)
According to the first aspect of the present invention, information on a delivery service capable of delivering ordered goods to a destination address is all extracted from the delivery service information storage means of the management system. Further, all the service detailed information related to the contents of the delivery service associated with the delivery service information is extracted from the service detailed information storage means of the management system. Then, the extracted delivery service information and detailed service information are transmitted from the computer to the customer terminal and displayed on the display means of the customer terminal. For this reason, the customer can see, on the customer terminal, all delivery services that can be delivered to the destination, and can also refer to information on the contents of the service. Therefore, the customer can select and specify a delivery service according to the customer's request.
[0014]
According to the second aspect of the present invention, a delivery method that can be supported by the delivery service selected by the customer can be determined at the same time when an order is placed.
According to the third aspect of the present invention, different delivery service information or detailed service information for each ordered product can be selected at the customer terminal. Therefore, the customer can select a delivery service for each ordered product.
[0015]
According to the invention described in claim 4, the customer can specify the delivery method of the ordered product in advance at the customer terminal. Then, the information of the delivery service that can deliver the ordered product to the destination address by the designated delivery method is all extracted from the delivery service information storage means of the management system. Further, all the service detailed information related to the contents of the delivery service associated with the delivery service information is extracted from the service detailed information storage means of the management system. Further, the extracted delivery service information and service detailed information are transmitted from the computer to the customer terminal. As a result, it is possible to display, on the display means of the customer terminal, the delivery service information and the service detailed information of the delivery service capable of delivering the product to the destination address by the designated delivery method. For this reason, the customer can determine the delivery service by referring to the information on the contents of the delivery service that satisfies the conditions of the delivery method.
[0016]
According to the fifth aspect of the present invention, a delivery period until delivery of the product to the delivery destination, a delivery fee for delivery to the delivery destination, an arrival date or a time zone of the product are specified to the customer terminal together with the delivery service information. At least one of information on whether or not payment is possible, whether or not cash on delivery is possible, and whether or not a predetermined receiving location can be designated is transmitted.
[0017]
Therefore, the customer can select the delivery service according to the customer's desire by referring to the information on the contents of the delivery service displayed on the display means of the customer terminal.
[0018]
According to the invention described in claim 6, all information on the delivery service that can handle the ordered product is extracted and displayed on the display means of the customer terminal. Therefore, the customer can select and designate a delivery service more suitable for the contents of the order.
[0019]
According to the invention described in claim 7, the above method can be executed by a computer.
[0020]
BEST MODE FOR CARRYING OUT THE INVENTION
(1st Embodiment)
Hereinafter, a first embodiment of the present invention will be described with reference to FIGS. In the present embodiment, the management system 11 will be described as a system owned by a seller who sells home electric appliances. The management system 11 has a function as a web server for providing a website for ordering goods and a function for processing information related to the received order, and is installed in a management center owned by the seller. Is done. Further, the management system 11 may be installed in a management center of a management company entrusted with management of the system by the sales company.
[0021]
The management system 11 includes a management computer 12, as shown in FIG. The management computer 12 includes a CPU, a RAM, a ROM (not shown), connection means for networks I and N, and the like, and transmits and receives various information, reads and writes data stored in each storage unit, and executes various programs. And data processing.
[0022]
The management computer 12 can transmit and receive various data to and from a plurality of customer terminals 13 via a network I such as the Internet. The customer terminal 13 is a terminal used by the customer, and is a terminal such as a personal computer, a mobile phone, or a PDA (Personal Digital Assistant).
[0023]
The customer terminal 13 includes a CPU, a RAM, a ROM, and the like (not shown), and has a connection unit for connecting to the network I. In addition, a display 13a as a display unit for outputting various information is provided, and an input device such as an operation unit including a keyboard, a mouse, or buttons is provided. The ROM is provided with a browser program for outputting data obtained via the network I to the display 13a. The customer terminal 13 is used when a customer accesses the management system 11, places an order, and the like.
[0024]
The management computer 12 is connected to a plurality of delivery company terminals 14 via a dedicated line or a network N including the Internet or the like. The delivery company terminal 14 is owned by each of a plurality of delivery companies, and is arranged at a management center of the delivery company. The delivery company terminal 14 is a terminal for receiving various information such as data relating to the address of a delivery destination at the same time as receiving data indicating a request for delivery of ordered goods from the management system 11 of the seller.
[0025]
The delivery company terminal 14 is a terminal such as a computer terminal, and has a CPU, a RAM, a ROM, and the like, and has connection means for connecting to the network N. Further, it has a display for outputting various kinds of information and an input device such as a mouse and a keyboard. In addition, a printer is provided for printing, as a slip, data on the delivery request transmitted from the management computer 12 (both are not shown).
[0026]
The management computer 12 is connected to the shipping terminal 15 via the network N. The shipping terminal 15 is installed in a warehouse or store where the seller stores commodities. At this time, the network to which the shipping terminal 15 connects may be different from the network to which the delivery company terminal 14 connects. The shipping terminal 15 is a computer terminal or the like provided with a display or the like (not shown), and is a terminal for receiving information on ordered products transmitted from the management system 11 and managing the shipping of products on the merchant side. It is. The person in charge of shipping the merchandise of the seller checks the contents of the data of the ordered merchandise received by the shipping terminal 15, and delivers the merchandise taken out of the warehouse or the like to the shipping agent.
[0027]
The management system 11 connected to the customer terminal 13, the delivery company terminal 14, and the shipping terminal 15 as described above performs a process for ordering a product, etc., so that the product information storage unit 20 and the delivery service information storage unit 21, a service detailed information storage unit 22, an order reception information storage unit 23, a delivery information storage unit 24, and a delivery detailed information storage unit 25.
[0028]
The data structure of each of the storage units 20 to 25 will be described with reference to FIGS.
As shown in FIG. 2, the product information storage unit 20 stores product data 20a for each product. The product data 20a is data stored in the product information storage unit 20 in advance. The product data 20a includes a product identifier 20b, a category identifier 20c, product name data 20d, price data 20e, and delivery size data 20f.
[0029]
The product identifier 20b is an identifier assigned to each product (product name), and the category identifier 20c is an identifier assigned to each product category such as “digital camera” and “fridge”. The product name data 20d is data indicating the product name of the product, and the price data 20e is data indicating the price of the product. The delivery size data 20f is data indicating the size or weight of each product packed for delivery. When the delivery size data 20f is data indicating the size of the product, for example, data indicating a value obtained by adding the length in the vertical direction, the length in the horizontal direction, and the height of the packed product is stored. You.
[0030]
As shown in FIG. 3, the delivery service information storage unit 21 serving as delivery delivery service information storage means stores delivery service data 21a as service information for each delivery service. The delivery service is a service provided by a delivery company, and one delivery company provides a plurality of delivery services. Further, each delivery service is different in contents such as a delivery fee, a delivery period, and a delivery company as a provider. The delivery service data 21a is data on a delivery service provided by each delivery company to a seller, and indicates a product that can be delivered by each delivery service and an area where delivery is possible. It is remembered.
[0031]
The delivery service data 21a includes a service identifier 21b, a trader identifier 21c, delivery size range data 21d as delivery category information, and delivery area data 21e as deliverable area information. The service identifier 21b is an identifier assigned to each delivery service provided by the delivery company. The trader identifier 21c is an identifier assigned to each delivery trader that delivers the ordered product. The delivery size range data 21d is data indicating a size or weight range of a deliverable product. The delivery size range data 21d is configured by combining data indicating a minimum value and a maximum value of the size or weight of a deliverable product.
[0032]
The delivery area data 21e is data indicating a range of an area where goods can be delivered when each delivery service is used. The area where delivery is possible refers to an area where goods can be delivered by the delivery service based on a place (warehouse or store) where goods to be delivered are stored. For example, when the delivery of goods from the warehouse or the store is limited to the A region and the B region by a certain delivery service, data indicating “A region” and “B region” is stored.
[0033]
As shown in FIG. 4, service detailed information storage unit 22 as service detailed information storage means stores service detailed data 22a as service detailed information for each delivery service. Each service detailed data 22a is associated with each delivery service data 21a, and indicates a period, a fee, and the like, which are required when the delivery service is used, and contents of a service that can be specified. The service detail data 22a is composed of a service identifier 22b, delivery period data 22c, charge data 22d, cash on delivery designation data 22e, arrival date designation data 22f, time designation data 22g, reception place designation data 22h, and additional service data 22i. You.
[0034]
The service identifier 22b is an identifier assigned to each delivery service, and is associated with the service identifier 21b of the delivery service data 21a. The delivery period data 22c is data indicating a period required from when a delivery request is received to when a product is delivered to a destination when the delivery service is used. The charge data 22d is data indicating a charge required when the delivery service is used. The delivery fee may vary depending on the delivery size such as the size of the product to be delivered. At this time, a plurality of fee data 22d is stored in the service detail data 22a, and data 22j indicating a delivery size range is added to each fee data 22d. Then, data indicating a fee corresponding to the size or weight of the product to be delivered is stored in each fee data 22d.
[0035]
The cash on delivery designation data 22e is data indicating whether the customer can pay for the product and the delivery fee by cash or a credit card or the like in exchange for the product when the customer receives the delivered product. This data includes, for example, a flag that is set to “1” when cash on delivery is possible and is set to “0” when payment is not possible. The arrival date designation data 22f is data indicating whether or not the arrival date of the product can be designated when the delivery service is used. This data includes, for example, a flag that is set to “1” when the arrival date can be specified and “0” when the arrival date cannot be specified. The time specification data 22g is data indicating whether or not the delivery service can specify a time zone in which the product is delivered to the specified destination. The receiving location designation data 22h is data indicating whether or not a convenience store, a store owned by a delivery company, or the like can be designated as a product receiving location. The additional service data 22i is data indicating, for example, information that is a privilege for the customer, such as a limited-time discount or delivery to a remote location.
[0036]
As shown in FIG. 5, the order reception information storage unit 23 stores order reception data 23a for each order request. The order reception data 23a is data generated each time the management system 11 receives an order. The order reception data 23a includes an order reception number 23b and a single or a plurality of delivery numbers 23c.
[0037]
The order reception number 23b is data indicating a number assigned to each order when the management system 11 receives an order for a product. The delivery number 23c is data indicating a number assigned to each delivery request. In this embodiment, when a plurality of products are ordered in one order, the products can be distributed separately. At this time, the destinations may be different places or the same place. Therefore, for one order, if one destination is specified, the order reception data 23a includes one delivery number 23c, and if multiple destinations are specified, a plurality of delivery numbers 23c are included.
[0038]
As shown in FIG. 6, the delivery information storage unit 24 as delivery information storage means stores delivery data 24a as delivery information for each delivery request. The delivery data 24a is data indicating the delivery destination of the product and the product to be delivered, and stores data transmitted from the customer terminal 13 by the customer. The delivery data 24a includes a delivery number 24b, destination name data 24c, address data 24d as address information, sender name data 24e, and a product identifier 24f. The delivery number 24b is data of a number assigned to each delivery request, and is associated with the delivery number 23c of the order reception data 23a. The destination name data 24c is data indicating the name or name of the recipient of the destination to which the product is to be delivered. The address data 24d is data indicating an address of a delivery destination of the product.
[0039]
The address data 24d corresponds to a conversion table (not shown). This conversion table is a table for converting the address data 24d into data of an area range. The area range data included in the conversion table corresponds to the delivery area data 21e of the delivery service data 21a. The product identifier 24f is an identifier of a product to be delivered to the destination, and corresponds to the product identifier 20b of the product data 20a. The product identifier 24f is provided with quantity data 24g indicating the number of ordered products, so that the number of delivered products can be determined. Note that a plurality of product identifiers 24f are stored when a plurality of types of products are delivered.
[0040]
As shown in FIG. 7, in the detailed delivery information storage unit 25 as detailed delivery information storage means, detailed delivery data 25a as delivery method information is stored for each delivery request. The detailed delivery data 25a stores data transmitted from the customer terminal 13 and relates to a delivery method specified by the customer when ordering the product. The delivery detailed data 25a includes a delivery number 25b, a service identifier 25c, designated date data 25d, designated time data 25e, payment method data 25f, and receiving place designation data 25g. The delivery number 25b is data of a number assigned to each delivery request, and corresponds to the delivery numbers 23c and 24b of the order reception data 23a and the delivery data 24a. The service identifier 25c is an identifier of the delivery service specified by the customer in one delivery request, and corresponds to the service identifier 21b of the delivery service data 21a. The designated date data 25d is data of the delivery date of the product designated by the customer. If the delivery date is not specified, data indicating that it is not specified is stored. The designated time data 25e is data of a time zone specified by the customer for delivering the product. If the delivery time zone is not specified, data indicating that it is not specified is stored. The payment method data 25f is data indicating whether or not to pay a fee when a product is received and to make a cash on delivery. The receiving location designation data 25g is data indicating a location such as a convenience store or a store owned by a delivery company, which is designated as the receiving location of the product. When a place such as a store is not designated, data indicating that the place is not designated is stored.
[0041]
Next, various procedures for ordering a product, specifying a delivery method, and requesting a delivery company for delivery will be described with reference to FIGS. FIG. 11 shows a procedure of order reception processing performed by transmitting and receiving data between the customer terminal 13 and the management system 11.
[0042]
First, the customer makes an access request to the management computer 12 via the network I in order to obtain product information on a website provided by the seller (S1-1). When receiving the access request from the customer terminal 13, the management computer 12 extracts data for displaying the initial screen of the menu screen 26 from a storage unit (not shown) and transmits the data. Upon receiving these data, the customer terminal 13 displays an initial screen of the menu screen 26 on the display. As shown in FIG. 8, the initial screen of the menu screen 26 is provided with a category display area 26a for selecting the type of product. Note that the menu screen 26 in FIG. 8 is a screen displayed when a product type has already been selected in the category display area 26a. In the category display area 26a, product categories such as "camera" and "digital camera" are displayed, and this category corresponds to the category identifier 20c in the product information storage unit 20. When one of the categories is selected, the customer terminal 13 transmits to the management computer 12 data requesting the product data 20a of the category with the category identifier 20c.
[0043]
The management computer 12, which has received the data requesting the product data 20a and the category identifier 20c, searches for the category identifier 20c in each product data 20a stored in the product information storage unit 20, thereby obtaining the received category identifier 20c. All the product data 20a including the same category identifier 20c as is extracted. Then, the extracted product data 20a is transmitted to the customer terminal 13. At this time, along with the product data 20a, photographic image data of the product, data such as a manufacturer name, etc. are also extracted from the storage unit (not shown) and transmitted (S1-2).
[0044]
The customer terminal 13 that has received the data such as the product data 20a displays the product selection area 26b below the category display area 26a provided on the menu screen 26, as shown in FIG. In the product selection area 26b, for each product, information about the product such as a description of the product, a product image, a price, and the like, and a product selection unit 26c are displayed. When there is a product to be ordered, the product selection unit 26c corresponding to the product is clicked and selected according to the display on the screen. When the product selection unit 26c is selected, the customer terminal 13 transmits order product data including the product identifier 20b of the product to the management computer 12 (S1-3).
[0045]
Upon receiving the order product data, the management computer 12 temporarily stores the order product data in a storage unit (not shown). Then, a setting screen (not shown) for setting the order quantity of the product is transmitted to the customer terminal 13. When the number is set on the setting screen, the customer terminal 13 transmits data indicating the number of orders. The management computer 12 receives the data indicating the number, stores the data in association with the ordered product data, and displays information on the selected product and the number thereof on the planned product display unit 26d provided on the menu screen 26. .
[0046]
When the selection of the product to be ordered and the setting of the number of products are all completed, the customer clicks and selects the selection completion determination unit 26e provided on the menu screen 26 according to the display on the menu screen 26. When the selection completion determination unit 26e is selected, the customer terminal 13 transmits data indicating the completion of the selection to the management computer 12. The management computer 12 transmits data for outputting a list of selected commodities based on the already transmitted ordered commodities data and data on the number of ordered commodities, and displays a list screen (not shown) on the display 13a of the customer terminal 13. Display. The customer checks the list screen to check the product to be ordered, and then transmits data indicating the completion of the check to the management computer 12.
[0047]
Upon receiving these data, the management computer 12 assigns an order reception number 23b to the ordered product data and stores the data in the storage unit (not shown). Further, the order reception number 23b is stored in the order reception information storage unit 23. Then, data (destination input data) for displaying the destination designation screen 27 is transmitted to the customer terminal 13. At this time, the order reception number 23b and the product name data 20d of the ordered product are transmitted together with the destination input data (S1-4).
[0048]
The initial screen of the destination designation screen 27 is output to the display 13a of the customer terminal 13 receiving these data. On the initial screen of the destination designation screen 27, a delivery item selection area 27a, a destination designation area 27b, a plurality of destination designation sections 27c, a destination decision section 27d, and a number designation section 27e shown in FIG. 9 are provided one by one. Note that the destination designation screen 27 shown in FIG. 9 is a screen displayed when the user clicks and selects the multiple destination designation section 27c to enter a plurality of destinations.
[0049]
In the delivery item selection area 27a, an item to be sent in one delivery request can be selected. In the delivery product selection area 27a, the name of the product selected in the product selection area 26b of the menu screen 26 and check boxes corresponding to each product are displayed. Further, a delivery destination designation area 27b is provided below the delivery commodity selection area 27a. In the destination designation area 27b, a name designation section 27f, an address designation section 27g, and a sender designation section 27h are displayed, and the name or name of the recipient of the ordered product, the address, and the name (name) of the sender are respectively input. (Selection) and can be specified.
[0050]
When specifying the delivery destination of the delivery product on the delivery destination designation screen 27, the customer selects the product to be delivered by one delivery service by checking the check box in the delivery product selection area 27a according to the screen display. . Then, the name of the destination is input in the destination specification area 27b.
[0051]
In some cases, such as selecting two “digital cameras” on the menu screen 26, a plurality of the same products are selected and each product is delivered to a different destination. In such a case, the number of items selected in the delivery item selection area 27a is selected on another screen (not shown) displayed by clicking the number designation section 27e.
[0052]
To deliver all the ordered items to one destination in one order, the customer selects all the items in the delivery item selection area 27a and clicks the destination determination part 27d with the destination input in the destination specification area 27b. And select. When the destination deciding unit 27d is selected, the customer terminal 13 transmits the delivery data 24a including the data such as the address of the destination to the management computer 12 with the already received order reception number 23b.
[0053]
By the way, in the case of one order, when the ordered product is divided and delivered to multiple destinations, or when it is desired to deliver the product to different destinations using different delivery services, that is, when there are multiple delivery requests in one order, There may be. In such a case, first, products to be delivered per one delivery request are selected in the delivery product selection region 27a, and the destinations of those products are input in the destination designation region 27b. Then, a plurality of destination designation parts 27c are clicked and selected. When the multiple destination specification section 27c is selected, a delivery item selection area 27i and a destination specification area 27j are newly displayed below the multiple destination specification section 27c. Note that the screen shown in FIG. 9 is a screen when the multiple destination designation section 27c is clicked.
[0054]
In the newly displayed delivery product selection area 27i provided below the destination designation screen 27, a product name not selected in the already displayed delivery product selection area 27a and a check box corresponding to the product name are displayed. Is displayed. The customer selects a product to be delivered in the newly displayed delivery product selection area 27i, and specifies a destination of the product in a destination specification area 27j provided thereunder. When the designation of the destination is completed for all the ordered products, the destination determining unit 27d is clicked. When the destination deciding unit 27d is clicked and selected, the customer terminal 13 transmits the delivery data 24a including data on the name (address), address, etc. of the destination to the management computer 12. At this time, since the customer terminal 13 generates the delivery data 24a for each delivery request, if there are a plurality of delivery requests, the customer terminal 13 sends the plurality of delivery data 24a to the management computer 12 with the order reception number 23b (S1). -5).
[0055]
When receiving the delivery data 24a and the order receipt number 23b, the management computer 12 allocates a delivery number 24b for each delivery data 24a. Then, the delivery data 24a is stored in the delivery information storage unit 24 together with the delivery number 24b. In addition, the data of the delivery number 23c that is the same as the delivery number 24b generated at this time is stored in the order receipt data 23a that stores the received order receipt number 23b.
[0056]
Then, based on the received delivery data 24a, the management computer 12 extracts delivery service data that can deliver the ordered item. Specifically, the management computer 12 extracts the product identifier 24f from the delivery data 24a stored in the delivery information storage unit 24. Further, by searching the product information storage unit 20, the delivery size data 20f is extracted from the product data 20a in which the same product identifier 20b as the product identifier 24f is stored. Then, the management computer 12 searches for the delivery service data 21a in which the value of the delivery size data 20f is included in the range of the value indicated by the delivery size range data 21d.
[0057]
The delivery size range data 21d stored in the delivery service data 21a includes, for example, data of a size range or a weight range of a product that can be handled by the delivery service, as described above. Therefore, for example, if the delivery size indicates the size of the product and is configured by a value obtained by adding the length in the vertical direction, the length in the horizontal direction, and the height of the product packed for delivery, The delivery size data 20f stores data of the added value, and the delivery size range data 21d stores data indicating the range of the value.
[0058]
At this time, for example, if the delivery size data 20f is data indicating “70” and the delivery size range data 21d is data indicating a range of “60” or more and less than “80”, the management computer 12 The service determines that the product is deliverable. Then, the delivery service data 21a is extracted (S1-6). When there are a plurality of products to be delivered in one delivery request, the total value obtained by adding the values of the delivery size data 20f in the product data 20a of each product is set as the delivery size range data 21d in the delivery service data 21a. Compare.
[0059]
Further, the management computer 12 further narrows and extracts the delivery service data 21a from the extracted delivery service data 21a on condition that the product can be delivered to the destination address. Specifically, the management computer 12 converts the address data 24d in the delivery data 24a into delivery area data, which is data of the area range, using the conversion table for converting the address data into data of the area range. I do. Then, by searching the delivery service information storage unit 21, the delivery service data 21a storing the same delivery area data 21e as the converted area range data is extracted (S1-7).
[0060]
At this time, the management computer 12 extracts the service detail data 22a associated with the extracted delivery service data 21a from the service detail information storage unit 22. The management computer 12 creates a delivery service list by merging the service identifier 21b and the trader identifier 21c of the extracted delivery service data 21a with the service detail data 22a, and stores the delivery service list 28d as data for displaying the delivery service list 28d. The data is transmitted to the terminal 13 (S1-8). The delivery service list 28d is created for each delivery request, and data of the delivery service list 28d is attached with each delivery number 24b and transmitted. Also, the product name data 20d corresponding to the product identifier 24f in the delivery data 24a and various data for displaying the service list screen 28 are transmitted at the same time.
[0061]
An initial screen of the service list screen 28 is output to the display 13a of the customer terminal 13 which has received these data. On the initial screen of the service list screen 28, a product name display area 28a, a list display area 28b, and a sort unit 28c shown in FIG. 10 are provided. The service list screen 28 of FIG. 10 is a screen displayed when one delivery service is selected in the list display area 28b of the initial screen.
[0062]
In the product name display area 28a, the name of the product delivered using one delivery service is displayed by outputting the product name data 20d transmitted from the management computer 12. In the list display area 28b, a delivery service list 28d and check boxes corresponding to each delivery service are displayed.
[0063]
In each line of the delivery service list 28d, a service name of the delivery service, a delivery period from delivery of the delivery request to delivery of the product, and a delivery fee are displayed. In addition, it is given whether or not cash on delivery of the product price and delivery fee is possible, whether or not the arrival date and time of arrival of the product can be designated, whether or not in-store receipt is possible, and whether or not the delivery service is received. Is displayed. It should be noted that “store receipt” refers to receiving a product at a convenience store designated in advance, a store owned by a delivery company, or the like. The customer selects one of the delivery services as desired by referring to each item in the list according to the display on the screen, and selects the delivery service by inputting a check in a check box corresponding to the delivery service.
[0064]
Further, two sort units 28c are displayed above the list display area 28b. One sort unit 28c is a sort unit 28c for rearranging the list of the delivery service in the order of the short delivery period, that is, the order in which the goods can be delivered quickly. The other sorting unit 28c is a sorting unit 28c for sorting the items in ascending order of the delivery fee. By operating the sorting unit 28c, the list can be rearranged in a desired order, so that the customer can easily compare the delivery services.
[0065]
When a check is entered in a check box corresponding to one delivery service, the customer terminal 13 transmits data indicating that the delivery service has been selected, together with the service identifier 21b of the delivery service, to the management computer 12. The management computer 12 having received these data transmits to the customer terminal 13 data for inputting a delivery method that can be specified according to the selected delivery service.
[0066]
The customer terminal 13 that has received the data displays the delivery method designation area 28e below the list display area 28b provided on the service list screen 28. In the delivery method designation area 28e, selection fields such as arrival date and arrival time are displayed in accordance with the contents of the selected delivery service, so that the delivery method can be designated. For example, when a delivery service that can only specify the arrival date is selected in the list display area 28b, a delivery method designation area 28e displaying only the arrival date selection field is displayed. When a delivery service that cannot specify any of the arrival date, time zone, cash on delivery, and store receipt is selected, nothing is displayed in the delivery method designation area 28e. Note that the screen shown in FIG. 10 is a service list screen 28 when a delivery service capable of designating the arrival date designation, time designation and cash on delivery is selected in the list display area 28b.
[0067]
The customer designates the delivery method in the delivery method designation area 28e according to the display on the screen in order to designate the delivery method of the ordered product. For example, when the arrival date selection field 28f is displayed, the arrival date of the product is selected in the arrival date selection field 28f. In the time selection field 28g, the arrival time zone or the like of the product is selected. In the payment method selection field 28h, whether or not to perform cash on delivery is selected.
[0068]
When a plurality of destinations are specified on the destination specification screen 27, the product name display area 28a, the list display area 28b, and the sorting unit 28c are displayed below the upper delivery method specification area 28e. You. At this time, the customer selects one delivery service for each delivery service list 28d. Then, when the delivery service is selected in the delivery service list 28d, the delivery method is designated in the newly displayed delivery method designation area 28e. When the delivery method is specified for all the products, the determination unit 28i is selected according to the display on the screen. When the deciding unit 28i is selected, the customer terminal 13 transmits the service identifier 25c of the selected delivery service and data on the delivery method designated by the customer to the management computer 12 as delivery detail data 25a (S1- 9). At this time, the received delivery number 24b is attached to each delivery detail data 25a and transmitted.
[0069]
The management computer 12 receives the detailed delivery data 25a and the delivery number 24b, and stores them in the detailed delivery information storage unit 25. Then, all the delivery data 24a and delivery detail data 25a with the same delivery number 23c as the received delivery number 24b are extracted. Further, the management computer 12 sends the extracted data to the customer terminal 13 with the order reception number 23b as confirmation data (S1-10).
[0070]
On the display 13a of the customer terminal 13 that has received the confirmation data, a confirmation screen (not shown) is output. Then, the customer refers to this confirmation screen and performs an operation to complete the order according to the display on the screen. When this operation is performed, the customer terminal 13 transmits order confirmation data, which is data indicating that the order has been confirmed, to the management computer 12 with the received order reception number 23b (S1-11). Upon receiving the order confirmation data, the management computer 12 terminates the process related to the received order reception number 23b.
[0071]
When the order receiving process is completed, the management computer 12 transmits various data to the shipping terminal 15 installed in a warehouse (store) for storing products. First, the management computer 12 extracts the delivery number 23c stored in the order reception data 23a corresponding to the completed order. Then, all the delivery data 24a and delivery detail data 25a storing the delivery number 23c are extracted and transmitted to the shipping terminal 15.
[0072]
Upon receiving these data, the shipping terminal 15 stores the data in a storage unit (not shown). The dispatcher of the warehouse (store) prepares a product to be dispatched from the warehouse (store) with reference to the respective delivery data 24a and the detailed delivery data 25a.
[0073]
When the order receiving process is completed, the management computer 12 performs a delivery request process to the delivery company. This processing will be described with reference to FIG. First, upon receiving the order confirmation data, the management computer 12 extracts all the delivery numbers 23c in the order reception data 23a in which the order reception number 23b is stored. Then, the delivery data 24a storing the delivery number 23c is extracted (S2-1). Further, the detailed delivery data 25a associated with the delivery data 24a is extracted (S2-2).
[0074]
Then, the management computer 12 transmits the extracted delivery data 24a and delivery detail data 25a as delivery order data to the delivery company terminal 14 of the delivery company that provides the designated delivery service. Specifically, the management computer 12 extracts the service identifier 25c stored in the detailed delivery data 25a, and stores the delivery service data 21a storing the same service identifier 21b as the service identifier 25c from the delivery service information storage unit 21. Extract. Then, based on the trader identifier 21c stored in the delivery service data 21a, the destination for sending the delivery request is extracted from a table (not shown). Then, the extracted delivery data 24a and delivery detail data 25a are transmitted as delivery order data to the delivery company terminal 14 owned by the company (S2-3).
[0075]
The delivery company terminal 14 receives the delivery data 24a and the delivery detail data 25a (delivery order data) and temporarily stores them in a storage unit (not shown) (S2-4). Then, these data are edited based on a predetermined format, converted into print data, and transmitted to the printer. The printer prints a slip displaying destination name, destination address, designation of arrival date, designation of arrival time, designation of receiving place, product name, and the like. The printed slip is handed to a delivery person in charge of a delivery company, and the delivery person receives the ordered goods from a warehouse (store) shipping person according to the slip, and then delivers the ordered goods to the delivery destination.
[0076]
According to the first embodiment, the following effects can be obtained.
(1) In the first embodiment, the management system 11 includes a delivery service information storage unit 21. The storage unit 21 includes delivery area data 21e, delivery size range data 21d, and the like. The delivery service data 21a is stored. In addition, a service detailed information storage unit 22 that stores service detailed data 22a related to the contents of the delivery service is provided in association with the delivery service data 21a.
[0077]
Then, the management computer 12 extracts the delivery service data 21a of the delivery service that can correspond to the size or weight of the ordered product. Further, the delivery service data 21a is extracted from the delivery service data 21a under the condition that the delivery service data can be delivered to the destination address. Further, the management computer 12 extracts the service detailed data 22a associated with the delivery service data 21a, creates a delivery service list 28d together with these data, and sends it to the customer terminal 13. Then, the management computer 12 receives the service identifier 21b of one delivery service selected by the customer from the customer terminal 13 displayed on the display 13a of the customer terminal 13, and stores the service identifier 21b in the delivery detail data 25a. I tried to remember.
[0078]
For this reason, the customer can refer to the list displaying the information of the delivery service that can deliver the ordered product to the destination on the service list screen 28 output on the display 13a of the customer terminal 13. Further, one of the displayed delivery services can be designated. Therefore, the customer can select a delivery service according to the customer's request when placing an order. Therefore, the number of users of the website provided by the management system 11 can be increased.
[0079]
(2) In the first embodiment, on the service list screen 28, a delivery method designation area 28e displaying selection fields such as arrival date is provided according to the contents of the selected delivery service, and the customer designates the delivery method. I made it possible. Then, the data of the designated delivery method is transmitted from the customer terminal 13 to the management computer 12. Then, the management computer 12 receives this data and stores it in the delivery detailed information storage unit 25.
[0080]
For this reason, the customer can specify the delivery method such as the arrival date at the same time when ordering the product. Therefore, there is no need to separately specify a delivery method after the order is completed, and the customer can be saved.
[0081]
(3) In the first embodiment, in the service detail data 22a stored in the service detail information storage unit 22, a data area for storing data on a delivery period and a delivery fee of a delivery service corresponding to the service detail data 22a Was provided. Further, a data area is provided for storing data on whether or not the arrival date or time zone of the product can be designated, whether or not cash on delivery is possible, and whether or not a predetermined receiving location can be designated.
[0082]
Then, data indicating the contents of the service that can be provided by the delivery service is stored in those data areas in the service detail data 22a, and the service detail data 22a is incorporated in the delivery service list 28d. Therefore, the customer can select a delivery service by referring to a delivery method that can be specified when each delivery service is used at the customer terminal 13.
[0083]
(Second embodiment)
Next, a second embodiment of the present invention will be described with reference to FIGS. Note that the second embodiment has a configuration in which only the processing procedure in the first embodiment is changed, and a detailed description of similar portions will be omitted.
[0084]
FIG. 15 and FIG. 16 are explanatory diagrams of various procedures when ordering a product, specifying a delivery method of a product, and requesting a delivery company for delivery. First, as shown in FIG. 15, the customer makes an access request from the customer terminal 13 to the management system 11 via the network I, as shown in FIG. 15, in order to obtain product information on a website provided by the seller (S3-1). ).
[0085]
When receiving the access request from the customer terminal 13, the management computer 12 extracts data for displaying the initial screen of the menu screen 26 from a storage unit (not shown) and transmits the data. Upon receiving these data, the customer terminal 13 outputs an initial screen of the menu screen 26 (see FIG. 8) to the display 13a. On this screen, the product to be ordered can be selected from the category. When the category is selected, the management computer 12 transmits the product data 20a corresponding to the category (S3-2). The customer terminal 13 that has received the product data 20a displays information on each product on the display 13a. The customer selects the product to be ordered according to the display on the screen and transmits the ordered product data to the management system 11 (S3-3).
[0086]
When receiving the ordered product data, the management computer 12 assigns an order reception number 23b to the ordered product data. Then, it attaches the order reception number 23b and transmits data (destination input data) for displaying the destination designation screen 30 to the customer terminal 13 (S3-4).
[0087]
The customer terminal 13 that has received the destination input data outputs the destination designation screen 30 shown in FIG. 13 to the display 13a. On the initial screen of the destination specification screen 30, a delivery item selection area 30a, a destination specification area 30b, a delivery method specification area 30c, a plurality of destination specification sections 30d, a destination determination section 30e, and a number specification section 30f are displayed one by one. I have.
[0088]
In the delivery item selection area 30a, the item name of the item selected on the menu screen 26 and a check box corresponding to the item name are displayed. A delivery destination designation area 30b is provided below the delivery product selection area 30a. In the delivery destination designation area 30b, a name designation section 30g, an address designation section 30h, and a sender name designation section 30n are displayed. ing.
[0089]
The delivery method designation area 30c includes a arrival date selection field 30i, a time selection field 30j, a payment method selection field 30k, and a receiving place selection field 30m. In the arrival date selection field 30i, when it is desired to specify the arrival date of the product, the arrival date can be set. In the time selection column 30j, when it is desired to specify the arrival time of the product, the arrival time can be set. The payment method selection field 30k is used to select whether to pay for the product and the delivery fee. Further, in the receiving place selection field 30m, when it is desired to receive a product at a convenience store specified in advance or a store owned by a delivery company, any of the stores can be selected. In the case where each item is not specified, the selection columns 30i to 30m are set to display "not specified".
[0090]
To deliver the product to a plurality of destinations, the user clicks on the multiple destination specifying section 30d. When the multiple destination specification section 30d is selected, a delivery item selection area 30a, a destination specification area 30b, and a delivery method specification area 30c are newly displayed below the multiple destination specification section 30d. The customer inputs each information according to the display in these areas.
[0091]
When designation of the delivery destination and designation of the delivery method are completed for all the products, the customer clicks and selects the delivery destination determination unit 30e. When the destination deciding unit 30e is selected, the customer terminal 13 attaches the received order reception number 23b to the management computer 12, and provides the delivery data 24a, which is data on the name and address of the destination, and the data on the delivery method. Is transmitted (S3-5).
[0092]
When the delivery data 24a and the delivery detail data 25a are received by the management computer 12, the management computer 12 allocates a delivery number 24b for each delivery data 24a. Then, the delivery data 24a and the delivery detail data 25a are stored in the delivery information storage unit 24 and the delivery detail information storage unit 25 together with the delivery numbers 24b and 25b, respectively. Then, the delivery number 24b is stored in the order reception data 23a storing the received order reception number 23b. Then, a service list creation process is performed (S3-6).
[0093]
The service list creation processing will be described with reference to FIG. First, the management computer 12 extracts delivery service data 21a capable of delivering ordered items based on the received delivery data 24a. Specifically, the management computer 12 extracts the product identifier 24f stored in the delivery data 24a, that is, the identifier of the ordered product, and extracts the product data 20a storing the same product identifier 20b as the product identifier 24f. . Then, the delivery size data 20f stored in the extracted product data 20a is extracted.
[0094]
The management computer 12 searches the delivery service information storage unit 21 and extracts the delivery service data 21a storing the delivery size range data 21d including the value of the delivery size data 20f. As a result, the data of the delivery service corresponding to the size or weight of the ordered product is extracted (S4-1).
[0095]
Then, based on the address data 24d stored in the delivery data 24a, the management computer 12 further extracts, from the extracted delivery service data 21a, delivery service data capable of delivering the product to the address (S4). -2). Specifically, delivery service data 21a including delivery area data 21e corresponding to address data 24d in delivery data 24a is extracted.
[0096]
Next, the management computer 12 searches the received and stored delivery detail data 25a to determine whether or not data indicating the designated arrival date is stored in the designated date data 25d area (S4-3). . If the arrival date has been designated (YES in S4-3), the delivery service data 21a of the delivery service for which the arrival date can be designated is extracted from the delivery service information storage unit 21. Specifically, the service detail data 22a associated with the already extracted delivery service data 21a is searched to extract the service detail data 22a in which the arrival date designation data 22f is data indicating that designation is possible. Then, the delivery service data 21a associated with the extracted service detail data 22a is extracted (S4-4).
[0097]
After the delivery service that can specify the arrival date is extracted, or when the arrival date is not specified (NO in S4-3), the designated time data 25e area of the received detailed delivery data 25a is searched, and the commodity arrives. It is determined whether or not data specifying a time zone to be performed is stored (S4-5). When the time zone is designated (YES in S4-5), the service detail data 22a associated with the already extracted delivery service data 21a is searched. Then, the service detailed data 22a storing data indicating that the time can be designated is searched for and extracted. When the corresponding service detail data 22a is extracted, all the delivery service data 21a associated with the service detail data 22a is extracted (S4-6).
[0098]
After extracting the delivery service information for which the time can be specified, and when the arrival time is not specified (NO in S4-5), the cash on delivery of the price of the product is specified from the detailed delivery data 25a. It is determined whether or not there is (S4-7). If cash on delivery is specified (YES in S4-7), the delivery service data 21a of the delivery service for which cash on delivery can be made is extracted. Specifically, the service detail data 22a associated with the already extracted delivery service data 21a is searched. Then, service detail data 22a in which data indicating that cash on delivery designation is possible is stored is searched. Further, the delivery service data 21a associated with the corresponding service detail data 22a is extracted (S4-8).
[0099]
After extracting the delivery service information for which cash on delivery is possible, and if cash on delivery has not been designated (NO in S4-7), it is determined from the detailed delivery data 25a whether or not store receipt is designated. (S4-9). If in-store reception is designated (YES in S4-9), the delivery service data 21a of the delivery service capable of in-store reception is extracted. Specifically, the service detail data 22a associated with the already extracted delivery service data 21a is searched. Then, the service detail data 22a in which the data indicating that the in-store reception at the store indicated by the receiving location designation data 25g of the delivery detail data 25a is possible is stored is searched. Further, the delivery service data 21a associated with the corresponding service detail data 22a is extracted (S4-10).
[0100]
If the in-store receipt has not been designated (NO in S4-9), the process ends. Then, the service identifier 21b and the trader identifier 21c of the delivery service data 21a extracted at this time are converted into a service name and a trader name using a table (not shown). Then, a delivery service list is created from the service name and the trader name and the delivery period data 22c, the charge data 22d, the receiving location designation data 22h, and the additional service data 22i of the service detailed data 22a associated with the delivery service data 21a. create. At this time, the extracted charge data 22d is data in which the delivery size range data 22j corresponding to each charge data 22d includes the value of the delivery size data 20f. Then, for each delivery request, a delivery number 24b (23b, 25b) is attached and transmitted to the customer terminal 13 (S3-7). At this time, data for displaying the service list screen 31 is also transmitted.
[0101]
The customer terminal 13 receives the information and outputs the service list screen 31 shown in FIG. 14 to the display 13a. The service list screen 31 includes a product name display area 31a, a list display area 31b, and a sort unit 31c.
[0102]
In the product name display area 31a, a product name to be delivered to one destination and a delivery method of the product are displayed. In the list display area 31b, a delivery service list 31d and check boxes corresponding to delivery services are displayed. The delivery service displayed on the delivery service list 31d is capable of delivering the ordered item to the delivery destination address and satisfies the conditions of the delivery method designated by the customer.
[0103]
The list display area 31b displays the name of a delivery company that provides a delivery service (or the name of the delivery service), a period required from delivery of a delivery request to delivery of a product, delivery fee, and benefits. ing. Above the list display area 31b, a sorting unit 31c for sorting the list in the order of short delivery period, that is, an order in which the goods can be delivered quickly, and a sorting unit 31c for sorting the list in the order of the lowest delivery fee. Is displayed.
[0104]
The customer refers to the delivery service list, selects one of the delivery services, and enters a check in the check box. Then, when the service determination unit 31e is selected by clicking or the like, data including the service identifier 21b of the selected delivery service is transmitted from the customer terminal 13 with the delivery number 23c (S3-8). The management computer 12, which has received these data, stores the received service identifier 21b in the detailed delivery data 25a so that the selected delivery service can be determined. Then, all the delivery data 24a and delivery detail data 25a associated with the received delivery number 23c are extracted. Then, it attaches the order reception number 23b and transmits the data as confirmation data for confirming the contents of the order (S3-9).
[0105]
The customer terminal 13 that has received the confirmation data outputs a confirmation screen (not shown) to the display unit. The customer performs an operation for completing the order with reference to the confirmation screen. When this operation is performed, the customer terminal 13 sends the order confirmation data to the management system 11 with the order receipt number 23b (S3-10). Upon receiving the order confirmation data, the management computer 12 completes the order reception processing for the order corresponding to the received order reception number 23b.
[0106]
According to the second embodiment, the following effects can be obtained.
(4) In the second embodiment, the management system 11 includes a delivery service information storage unit 21, and the storage unit 21 includes delivery area data 21e, delivery size range data 21d, and the like, and corresponds to each delivery service. The delivery service data 21a is stored. In addition, a service detailed information storage unit 22 that stores service detailed data 22a related to the contents of the delivery service is provided in association with the delivery service data 21a.
[0107]
Then, the management computer 12 receives the data of the delivery method designated in advance on the destination designation screen 30 from the customer terminal 13. In addition, the management computer 12 extracts delivery service data 21a of a delivery service that can correspond to the size or weight of the ordered product. Further, the delivery service data 21a is extracted from the delivery service data 21a on the condition that the delivery service data can be delivered to the destination address. Further, from the extracted delivery service data 21a, based on the received delivery method data, delivery service data 21a of a delivery service compatible with the designated delivery method is further extracted.
[0108]
Further, the service detail data 22a associated with the delivery service data 21a is extracted, and these data are sent to the customer terminal 13 together as a delivery service list. Then, the management computer 12 receives the service identifier 21b of one delivery service selected by the customer from the customer terminal 13 and stores it in the delivery detail data 25a.
[0109]
For this reason, the customer can specify the delivery method of the product at the same time as ordering the product. In addition, on the service list screen 31 output to the display 13a of the customer terminal 13, a list of delivery services that can deliver the ordered product to the destination by the designated delivery method can be referred to. Further, one of the displayed delivery services can be designated. Therefore, the customer can select a delivery service according to the customer's request when placing an order. Therefore, the number of users of the website provided by the management system 11 can be increased.
[0110]
(5) In the above embodiment, a data area for storing data relating to a delivery period and a delivery fee of a delivery service corresponding to the service detail data 22a is provided in the service detail data 22a stored in the service detail information storage unit 22. Was. Then, information on the delivery period and delivery fee of each delivery service is displayed on the delivery service list 31d in the service list screen 31 displayed on the display 13a of the customer terminal 13. For this reason, the customer can select the delivery service by referring to the charge and the period required when each delivery service is used.
[0111]
The above embodiments may be modified as follows.
In the above embodiments, the management system 11 is described as a system owned by a dealer selling home electric appliances, but may be a system used by a dealer who sells other products such as books, groceries, and stationery. .
[0112]
In the above embodiments, the shipping terminal 15 connected to the management system 11 via the network N is provided. However, the management system 11 is installed in a warehouse (store) for storing products, and the shipping terminal 15 May not be provided.
[0113]
In the above embodiments, the data on the size or weight of the product is stored in the delivery size data 20f in the product data 20a. In addition, the delivery size range data 21d in the delivery service data 21a stores data on the size range or weight range of the corresponding product. Alternatively, the delivery size data 20f may store a delivery category assigned for each classification of a large product, a small product, and the like. At this time, the delivery size range data 21d includes a value of a delivery category that can be handled.
[0114]
In each of the above embodiments, the order reception information stored in the order reception information storage unit 23 may store data such as the name of the requester who requested the order and the name of the payer who pays for the order. . Further, data relating to the contents of the order, such as the identifier of the product ordered in one order and the total price, may be stored. Further, data such as a settlement method for paying a price such as a credit card settlement and a transfer may be stored.
[0115]
In the above embodiments, the management computer 12 is connected to the delivery company terminals 14 of a plurality of delivery companies. However, the management computer 12 may be connected to only the delivery company terminals owned by one delivery company. At this time, one delivery company provides a plurality of delivery services, and the management system 11 stores a plurality of delivery service data 21a.
[0116]
In each of the above embodiments, the selection fields are provided in the delivery method specification areas 28e and 30c displayed on the display 13a of the customer terminal 13 so that the date and time, the time, the cash on delivery, and the store receipt can be specified. In addition to the above, a delivery period setting field, a delivery fee setting field, and the like may be provided so as to display a delivery service that can be delivered in a delivery period within a certain period, a delivery service that can be delivered at a certain price or less, and the like. .
[0117]
In the above embodiments, the delivery service list is output on the display 13a of the customer terminal 13. In addition, information about a delivery service that can deliver a product to a destination (by a designated delivery method) may be output from a sound output unit such as a speaker provided in the customer terminal 13. Further, the information regarding the delivery service may be printed from a printer (not shown) connected to the customer terminal 13. In short, the customer may use the customer terminal 13 to refer to the information regarding the delivery service.
[0118]
In the first embodiment, whether or not payment is possible is displayed on the delivery service list 28d. In the second embodiment, cash-on-delivery can be designated on the destination designation screen 30. This may be displayed in the delivery service list 28d as to whether or not a payment method using cash or the like other than cash is possible. Alternatively, a payment method using a method other than cash, such as a credit card, may be selected on the destination designation screen 30. In this case, in addition to the cash on delivery designation data 22e, data indicating whether or not a cash payment method other than cash is possible is stored in the service detailed information storage unit 22.
[0119]
In the first embodiment, the delivery service list 28d may display whether or not installation work of the delivered product can be designated. In the second embodiment, a selection field for selecting whether or not installation work of the delivered product is necessary may be displayed on the destination designation screen 30. In this way, the customer can more reliably select a delivery service according to the request.
[0120]
Next, technical ideas that can be grasped from the above embodiments and other examples will be additionally described below, together with their effects.
(A) In the online order receiving method according to claim 5 or 6, the delivery service information and the service detailed information output to the customer terminal are arranged in an order in which the delivery period is long or short based on the service detailed information. Or an online order receiving method, comprising the step of rearranging in an order of lower or higher delivery charges.
[0121]
According to this, the information on each delivery service output to the customer terminal can be rearranged in the order of longer or shorter delivery time, or in the order of lower or higher delivery fee. Therefore, the customer can easily compare the contents of each delivery service.
[0122]
(B) In the online order receiving method according to any one of claims 1 to 6, an identifier of the delivery service information transmitted from the customer terminal is transmitted to a delivery company terminal together with the delivery information and delivery detailed information. Online order receiving method characterized by further comprising steps.
[0123]
According to this, the identifier of the delivery service corresponding to the delivery service selected by the customer can be transmitted to the delivery company terminal together with the delivery information including the address information and the delivery detailed information including the information of the designated delivery method. .
[0124]
(C) The online order receiving method according to any one of claims 1 to 6, further comprising transmitting the delivery information and the detailed delivery information to a shipping terminal. Reception method.
[0125]
According to this, the identifier of the delivery service corresponding to the delivery service selected by the customer can be transmitted to the shipping terminal together with the delivery information including the address information and the delivery detailed information including the information of the designated delivery method. .
[0126]
(D) In the online order receiving method according to any one of claims 1 to 6, the delivery service information and the service detailed information transmitted to the customer terminal are output to display means of the customer terminal. Online order acceptance method characterized by the following.
[0127]
According to this, the customer can cause the display means of the customer terminal to output the delivery service information and the detailed service information, so that the data can be easily referred to. Further, a recording medium such as paper is not required.
[0128]
【The invention's effect】
According to the present invention, it is possible to provide an online order receiving method and an online order receiving program that can select a delivery service or a delivery method of a product.
[Brief description of the drawings]
FIG. 1 is a schematic diagram of a system according to an embodiment of the present invention.
FIG. 2 is an explanatory diagram of data stored in a product information storage unit.
FIG. 3 is an explanatory diagram of data stored in a delivery service information storage unit.
FIG. 4 is an explanatory diagram of data stored in a service detailed information storage unit.
FIG. 5 is an explanatory diagram of data stored in an order reception information storage unit.
FIG. 6 is an explanatory diagram of data stored in a delivery information storage unit.
FIG. 7 is an explanatory diagram of data stored in a detailed delivery information storage unit.
FIG. 8 is an explanatory diagram of a screen output to a customer terminal.
FIG. 9 is an explanatory diagram of the screen.
FIG. 10 is an explanatory diagram of the screen.
FIG. 11 is an explanatory diagram of a processing procedure according to the first embodiment;
FIG. 12 is an explanatory diagram of a processing procedure according to the first embodiment;
FIG. 13 is an explanatory diagram of a screen output to a customer terminal.
FIG. 14 is an explanatory diagram of the screen.
FIG. 15 is an explanatory diagram of a processing procedure according to the second embodiment.
FIG. 16 is an explanatory diagram of a processing procedure according to the second embodiment.
[Explanation of symbols]
11 management system, 13 customer terminal, 13a display as display means, 14 delivery terminal, 15 shipping terminal, 20f delivery size data as delivery category information, 21 delivery service information storage means Delivery service information storage unit, 21a: delivery service data as delivery service information, 22: service detail information storage unit as service detail information storage means, 22a: service detail data as service detail information, 22c: delivery period data, 22d ... Charge data, 22e ... Payment method data, 22f ... Date of arrival designation data, 22g ... Time designation data, 22h ... Reception location designation data, 24 ... Delivery information storage unit as delivery information storage means, 24a ... Delivery as delivery information Data, 24d: Address data as address information, 25: Delivery details Delivery details storage unit as broadcast storing means, 25a ... shipping detail data as the delivery method information, N, I ... network.

Claims (7)

  1. In an online order receiving method in which a management system receives a product order request and a delivery request from a customer terminal via a network,
    The management system includes:
    Storing delivery information including an identifier of an ordered product to be delivered and address information of a delivery destination in a delivery information storage unit of the management system for each delivery request of the ordered product;
    Extracting all delivery service information corresponding to the address information from delivery service information storage means of the management system;
    Extracting all service detailed information related to the contents of the delivery service from the service detailed information storage means of the management system, which is associated with the extracted delivery service information;
    Transmitting the extracted delivery service information and the service detailed information together for output to the customer terminal;
    Receiving from the customer terminal an identifier of one delivery service information selected by the customer from the transmitted delivery service information, and storing the identifier in association with the delivery information. How to accept orders.
  2. The online order receiving method according to claim 1,
    The step of receiving the delivery service information identifier transmitted from the customer terminal by the management system includes receiving the delivery method information specified by the customer together with the delivery service information identifier, and identifying the delivery service identifier and delivery. An online order receiving method, wherein method information is stored in association with the delivery information.
  3. In the online order receiving method according to claim 1 or 2,
    When the order request from the customer terminal is for a plurality of products, the management system transmits information for enabling selection of the delivery service information or the service detailed information that is different for each product to the customer terminal. Online order acceptance method characterized by the following.
  4. In an online order receiving method in which a management system receives a product order request and a delivery request from a customer terminal via a network,
    The management system includes:
    Storing delivery information including an identifier of an ordered product to be delivered and address information of a delivery destination in a delivery information storage unit of the management system for each delivery request of the ordered product;
    Receiving the delivery method information specifying the delivery method of the ordered product transmitted from the customer terminal, and storing the delivery method information in association with the delivery information;
    Extracting all delivery service information corresponding to the address information from the delivery service information storage means of the management system;
    Extracting, from service detailed information associated with the extracted delivery service information, all service detailed information corresponding to the received delivery method information from service detailed information storage means of the management system;
    Extracting the delivery service information associated with the extracted service detail information from the delivery service information storage means, and transmitting the delivery service information and the service detail information together for output to the customer terminal;
    Receiving from the customer terminal an identifier of one delivery service information selected by the customer from the transmitted delivery service information, and storing the identifier in association with the delivery information. How to accept orders.
  5. In the online order receiving method according to any one of claims 1 to 4,
    The step of transmitting the service detailed information and the delivery service information to the customer terminal can specify a delivery period, a delivery fee, a product arrival date or a time zone of each delivery service in the service detailed information. Whether or not payment is possible, and whether or not a predetermined receiving place can be designated, storing at least one of the information and transmitting the information to the customer terminal. .
  6. The online order receiving method according to any one of claims 1 to 5,
    Extracting all delivery service information corresponding to the address information from the delivery service information storage means;
    Determining corresponding delivery category information of the ordered product based on the delivery information;
    Extracting the delivery service information corresponding to the delivery category information and the address information from the delivery service information.
  7. An online order receiving program for causing the management system to execute the online order receiving method according to any one of claims 1 to 6.
JP2003128336A 2003-05-06 2003-05-06 Online order acceptance method and online order acceptance program Pending JP2004334444A (en)

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Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2007140949A (en) * 2005-11-18 2007-06-07 Noritsu Koki Co Ltd Photographic print system
JP2008165569A (en) * 2006-12-28 2008-07-17 Ricoh Co Ltd Commodity ordering/order receiving system, commodity ordering/order receiving method and its server
WO2011105493A1 (en) * 2010-02-25 2011-09-01 楽天株式会社 Electronic commerce system, electronic commerce method, and electronic commerce program
JP2013003843A (en) * 2011-06-16 2013-01-07 Tokyu Corp Cell station system (css)
JP2016500182A (en) * 2012-11-05 2016-01-07 マスターカード インターナショナル インコーポレーテッド Electronic wallet device, method, and computer program product
JP2016115186A (en) * 2014-12-16 2016-06-23 株式会社ユニソン Ordering material delivery reservation system, ordering material delivery reservation method, and ordering material delivery reservation program

Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2007140949A (en) * 2005-11-18 2007-06-07 Noritsu Koki Co Ltd Photographic print system
JP2008165569A (en) * 2006-12-28 2008-07-17 Ricoh Co Ltd Commodity ordering/order receiving system, commodity ordering/order receiving method and its server
WO2011105493A1 (en) * 2010-02-25 2011-09-01 楽天株式会社 Electronic commerce system, electronic commerce method, and electronic commerce program
JP2011175585A (en) * 2010-02-25 2011-09-08 Rakuten Inc Electronic commerce system, electronic commerce method and electronic commerce program
JP2013003843A (en) * 2011-06-16 2013-01-07 Tokyu Corp Cell station system (css)
JP2016500182A (en) * 2012-11-05 2016-01-07 マスターカード インターナショナル インコーポレーテッド Electronic wallet device, method, and computer program product
JP2018028926A (en) * 2012-11-05 2018-02-22 マスターカード インターナショナル インコーポレーテッド Electronic wallet apparatus, method, and computer program product
JP2016115186A (en) * 2014-12-16 2016-06-23 株式会社ユニソン Ordering material delivery reservation system, ordering material delivery reservation method, and ordering material delivery reservation program

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