JP2004233691A - Program and method for counseling - Google Patents

Program and method for counseling Download PDF

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Publication number
JP2004233691A
JP2004233691A JP2003022632A JP2003022632A JP2004233691A JP 2004233691 A JP2004233691 A JP 2004233691A JP 2003022632 A JP2003022632 A JP 2003022632A JP 2003022632 A JP2003022632 A JP 2003022632A JP 2004233691 A JP2004233691 A JP 2004233691A
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Japan
Prior art keywords
information
input
voice
step
psychological
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Application number
JP2003022632A
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Japanese (ja)
Inventor
Masaru Yasunaga
優 安永
Original Assignee
Fujitsu Ltd
富士通株式会社
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Priority to JP2003022632A priority Critical patent/JP2004233691A/en
Publication of JP2004233691A publication Critical patent/JP2004233691A/en
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Abstract

An object of the present invention is to enhance a counseling effect by detecting a psychological state of a target person with high accuracy and providing a countermeasure for an input task in consideration of the mental state of the target person.
A program for causing a computer to execute a counseling method for outputting a countermeasure for a problem input by a subject, comprising: a voice input process; and a voice analysis process for analyzing input voice and extracting psychological information. A voice recognition step of recognizing the input voice and converting it to character information, a diagnosis step of extracting a problem from the converted character information to create a measure, and creating decoration information from the psychological information, The method is characterized by causing a computer to execute a step of modifying a measure and a step of outputting the modified measure.
[Selection diagram] Fig. 1

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a counseling program and a counseling method, and in particular, extracts a specific task of a person having a task and psychological information with high accuracy, and proposes a countermeasure plan for solving the extracted task. The present invention relates to a counseling program and a counseling method provided in consideration of information.
[0002]
[Prior art]
Conventionally, there has been disclosed an expert system that accumulates expertise such as medical care as a database and outputs a determination result such as a diagnosis with reference to accumulated expertise for an input problem, for example, a symptom. (See Patent Document 1).
[0003]
[Patent Document 1]
JP-A-2-196334
However, in the system disclosed in Patent Literature 1, although the input task, that is, a logical diagnosis and a countermeasure for a symptom can be presented, the mental state of the patient is not considered, For example, there is a case where a patient is seriously shocked by outputting a diagnosis result and a countermeasure plan in a straightforward manner such as "Cancer. Surgery is required, but the probability of success is 20%."
[0004]
On the other hand, an expert system that utilizes information on a subject's mental state has been disclosed (see Patent Document 2).
[0005]
[Patent Document 2]
JP-A-62-278662
The boat maneuvering expert system disclosed in Patent Literature 2 detects objective information around the ship, detects heart rate, blood pressure, etc. as psychological state information of the maneuverer, and determines a maneuvering method with reference to the information. I do.
[0006]
For example, if an obstacle appears in front of the ship, even if there is logically enough room for avoidance operation, if the operator's heart rate rises, the operator can perform the avoidance operation early, etc. Maneuver the ship reflecting the psychological information.
However, the system disclosed in Patent Literature 2 is not always the most suitable for maneuvering, even if the maneuvering is performed in a manner close to the preference of the maneuvering person by utilizing the psychological information of the maneuvering person. It is not a direct relief.
[0007]
Furthermore, an interactive advice device for selecting an output mode according to the personality / mental state of the subject is disclosed. (See Patent Document 3).
[0008]
[Patent Document 3]
JP-A-11-39280
FIG. 7 shows a system configuration of the interactive advice device disclosed in Patent Document 3. In this system, the dialogue data input from the input device 71 is stored in the file device 74, and the central processing unit 72 creates advice data based on the data and determines the character / psychological state of the subject. Select the output mode and output the advice data.
[0009]
For example, if the sentence of the input dialogue data is analyzed and the subject is determined to have a strong personality, the content of the advice logically created from the input data can be interpreted as, for example, a subject with a strong personality of command. Output in the mode according to.
However, in the sentence analysis, a relatively high-accuracy personality analysis can be expected, but the accuracy of a psychological analysis cannot be expected.
[0010]
For example, if the subject has a consciousness of being "stressed and depressed but needs to work hard!", The sentence of the dialogue data is affected by consciousness and becomes "strong personality" / "manic". As a result of the sentence analysis, an output mode corresponding to “strong personality” / “manic state” is selected. In other words, the sentence analysis cannot be said to be suitable for extracting information on a latent original mental state under the consciousness of the subject.
[0011]
[Problems to be solved by the invention]
The present invention provides a counseling effect by extracting the psychological information of a subject while suppressing the influence of the consciousness of the subject on the psychological information and providing a countermeasure plan in consideration of the extracted psychological information. The purpose is to increase.
[0012]
[Means for Solving the Problems]
The present invention is a program for causing a computer to execute a counseling method for outputting a countermeasure for a problem input by a subject, the voice input process, and a voice analysis process for analyzing the input voice and extracting psychological information. A voice recognition step of recognizing the input voice and converting it to character information, a diagnosis step of extracting a problem from the converted character information to create a measure, and creating decoration information from the psychological information, The method is characterized by causing a computer to execute a step of modifying a measure and a step of outputting the modified measure.
[0013]
As a result, it is possible to provide a response by an expression method in which a modification that takes into account the extracted psychological information is added to a measure that is logically derived from the input task.
Further, a step of inputting a task and a step of inputting psychological information are provided, respectively, a diagnosis step of creating a countermeasure plan from the input task, and a modification information created from the input psychological information to qualify the countermeasure plan. And outputting the modified countermeasure plan.
[0014]
That is, by providing a process suitable for task input, for example, a character input process using a keyboard or the like, and a process suitable for psychological information input, for example, a voice input process or a heart rate detection process, etc. Counseling can be performed by inputting information.
[0015]
BEST MODE FOR CARRYING OUT THE INVENTION
FIG. 1 shows a first embodiment of the present invention. The first embodiment includes a voice input step 11, a voice analysis step 12, a voice recognition step 13, a diagnosis step 15, a decoration step 16, a display step 17, and a voice output step 18.
Although not specifically illustrated in this example, input guidance, a question as an assignment, and a plurality of answer example sentences corresponding to the subject's situation with respect to the question are displayed on a display screen, or voice output from a speaker to input the assignment. A description will be given of a case where the target person selects an answer in accordance with the guidance and inputs the selected answer in the voice input step 11.
[0016]
In the voice analysis step 12, the normal voice of the subject is input in advance as standard data, and as shown in FIG. 2, for example, the average frequency component F0 in the normal state, the allowable error range Δf in the normal state, and the manic depression Reference is made to data holding the degree relationship as psychological information.
The voice analysis step 12 analyzes the frequency components of the input subject's voice and extracts psychological information with reference to the psychological state example shown in FIG.
[0017]
On the other hand, the voice recognition step 13 converts the input voice into character information. The diagnosis step 15 includes a rule generated from the decision tree, for example, as shown in the diagnosis processing example 1 in FIG. 3, and branches the decision tree using the character information obtained in the speech recognition step 13 as a result of selection of the subject for the task. And derive countermeasures.
The modification step 16 includes a modification database, and selects a modification for the measure proposed in the diagnosis step 15 according to the psychological information extracted in the voice analysis step 12.
[0018]
FIG. 4 shows an example of the decoration database. In the decoration step 16, in the case of depression, a decoration for activating the psychology, for example, the background image on the display screen is active such as red, but the sound is rhythmic. Select a soft style for music and countermeasures.
The display step 17 and the audio output step 18 each output the information.
[0019]
Further, as shown in a diagnosis processing example 2 in FIG. 5, a branch based on psychological information may be incorporated in a decision tree, and a measure and a modification method may be selected.
The modifying step 16 may include a maxim database or a fragrance database corresponding to the extracted psychological information, and select a maxim or a fragrance corresponding to each psychological information.
[0020]
Here, the diagnosis step has been described as an example including rules generated from the decision tree, but may be an input method using a free input expression in a natural language or the like.
Embodiment 2 shown in FIG. 6 is an example in which the data input is a free input type using a natural language. 66, a display step 67 and an audio output step 68.
[0021]
In this example, the basic configuration and processing flow are the same as those in the first embodiment, and a text analysis step 64 extracts a task from the character information converted in the speech recognition step 63 and sends it to a diagnosis step 65. In this case, the diagnosis step 65 may be an expert system shown in each of the above prior art documents.
[0022]
【The invention's effect】
As described above, according to the present invention, when extracting the psychological information of the target person, the influence of the consciousness of the target person on the psychological information is suppressed and extracted, and a countermeasure plan is taken in consideration of the extracted psychological information. By providing this, a high counseling effect can be obtained. Further, by allowing the subject to freely write or speak freely and presenting an appropriate answer thereto, a higher counseling effect can be obtained.
[Brief description of the drawings]
FIG. 1 is a first embodiment of the present invention.
FIG. 2 is an example of a psychological state. FIG. 3 is an example of a diagnosis process.
FIG. 4 is a modification database example. FIG. 5 is a diagnosis processing example 2.
FIG. 6 shows a second embodiment of the present invention.
FIG. 7: Conventional example [Description of reference numerals]
11, 61 Voice input process 12, 62 Voice analysis process 13, 63 Voice recognition process 15, 65 Diagnosis process 16, 66 Modification process 17, 67 Display process 18, 68 Voice output process 64 Text analysis process 71 Input device 72 Central processing device 73 main memory 74 file device 75 output device

Claims (2)

  1. A program that causes a computer to execute a counseling method of outputting a countermeasure for a problem input by a subject,
    Voice input process,
    A voice analysis step of analyzing the input voice and extracting psychological information;
    A voice recognition step of recognizing the input voice and converting it into character information;
    A diagnostic process of extracting issues from the converted text information and creating a countermeasure plan;
    Creating decoration information from the psychological information, and modifying the measure plan;
    And a step of outputting the modified countermeasure plan.
  2. A counseling method that outputs a countermeasure for the problem input by the subject,
    Speak,
    Analyze the input voice to extract psychological information,
    Recognizes the input voice and converts it to text information,
    Extract issues from the converted character information to create a countermeasure plan,
    Create decoration information from the psychological information,
    Qualifying the measure based on the qualification information,
    A counseling method characterized by outputting the modified countermeasure plan.
JP2003022632A 2003-01-30 2003-01-30 Program and method for counseling Withdrawn JP2004233691A (en)

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Publications (1)

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Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP4898712B2 (en) * 2006-01-31 2012-03-21 パナソニック株式会社 Advice device, advice method, advice program, and computer-readable recording medium recording the advice program
US9737255B2 (en) 2008-09-30 2017-08-22 National Ict Australia Limited Measuring cognitive load
US10478111B2 (en) 2014-08-22 2019-11-19 Sri International Systems for speech-based assessment of a patient's state-of-mind

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP4898712B2 (en) * 2006-01-31 2012-03-21 パナソニック株式会社 Advice device, advice method, advice program, and computer-readable recording medium recording the advice program
US9737255B2 (en) 2008-09-30 2017-08-22 National Ict Australia Limited Measuring cognitive load
US10478111B2 (en) 2014-08-22 2019-11-19 Sri International Systems for speech-based assessment of a patient's state-of-mind

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