JP2004070594A - Maintenance support server and maintenance support method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To ensure execution of an appropriate adjustment of a maintenance target depending on a use status. <P>SOLUTION: A maintenance support server 10 receives a request for maintenance (consumable order request, repair request) about a printer 12 used by a user, and records the content of the received maintenance request in a database. The maintenance support server 10 manages the use status (order frequency, fault frequency) of the printer 12 according to the request content recorded in the database, determines whether the printer 12 needs a color adjustment according to the managed use status, and if determining a need of adjustment, notifies a maintenance person or the like about the need of adjustment. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a maintenance support server and a maintenance support method for supporting maintenance of a printer or the like.
[0002]
[Prior art]
In general, relatively large-scale commercial printers require regular maintenance and management. For example, a printer needs to be replenished because ink is consumed as it is used, and it is necessary to replace a drum unit when the frequency of use (the number of output sheets) exceeds a predetermined value. Come.
[0003]
Consumables such as ink and drum units used in the printer are notified by the user of the printer to the manufacturer or maintenance company to inform them that they need to be replenished or replaced. Replenishment is carried out by sending it to a user, or a maintenance person or the like who performs maintenance delivers it to a place where a printer device is installed.
[0004]
By the way, in a printer device, color management is necessary in order to continue stable printing. 2. Description of the Related Art Conventionally, color management of a printer is performed by a maintenance person or the like who goes to a place where the printer is installed at regular intervals and adjusts the printer.
[0005]
[Problems to be solved by the invention]
As described above, in the conventional maintenance of the printer device, color management is performed at regular intervals to perform color adjustment, but the output color of the printer device changes depending on the use status such as the number of output sheets and the use environment. That is, some printers do not require color adjustment for a long period of time, or some printers require more frequent color adjustments in addition to the color adjustment performed at regular regular intervals. Therefore, when color adjustment is not required for a long period of time, going for color adjustment at regular intervals may be a wasteful operation. Further, when color adjustment is required frequently, unless the color adjustment is performed at an appropriate timing, an output different from what is originally intended may be output. However, it is not easy for the maintenance side to collect the usage status of the printer device, and it has been difficult to perform appropriate color adjustment according to the usage status.
[0006]
SUMMARY OF THE INVENTION The present invention has been made in view of the above-described circumstances, and has as its object to provide a maintenance support server and a maintenance support server capable of performing an appropriate adjustment according to a use situation on a maintenance object. It is to provide a method.
[0007]
[Means for Solving the Problems]
An object of the present invention is to solve such a problem, and an invention according to claim 1 is a maintenance support server for supporting maintenance of a maintenance object, a request receiving unit for receiving a maintenance request for the maintenance object, Recording means for recording the content of the maintenance request received by the request receiving means, and usage management means for managing the usage status for the maintenance target based on the content of the request recorded by the recording means, Based on the usage status managed by the usage status management unit, a determination unit that determines whether a predetermined adjustment to the maintenance target is necessary, and an adjustment is performed when the determination unit determines that the adjustment is necessary. And a notifying means for notifying that it is necessary.
[0008]
The invention according to claim 2 of the present invention is characterized in that the object to be maintained is a printer, and the determination means determines whether color adjustment to the printer is necessary.
[0009]
In the invention according to claim 3 of the present invention, the request receiving means receives an order request for a consumable item in the maintenance target as a maintenance request, and the use status management means depletes based on the order request. Managing the order frequency of the consumables, and determining the necessity of adjustment based on the relationship between the amount of consumables used and the necessity of adjustment based on the order frequency managed by the use status managing means. It is characterized by.
[0010]
The invention according to claim 4 of the present invention is characterized in that the request receiving means receives a repair request for the maintenance target as a maintenance request,
The usage status management means manages the repair frequency based on the repair request, and the determination means requires adjustment based on the relationship between the repair frequency managed by the usage status management means and the necessity of adjustment. It is characterized by judging whether or not there is.
[0011]
The invention according to claim 5 of the present invention is a maintenance support method for supporting maintenance on a maintenance target, comprising receiving a maintenance request for the maintenance target, and based on the received maintenance request, The usage status of the maintenance target is managed, and based on the managed usage status, it is determined whether a predetermined adjustment to the maintenance target is necessary.If the determination determines that the adjustment is necessary, , That adjustment is necessary.
[0012]
According to the first and fifth aspects of the present invention, the contents of the maintenance request for the maintenance object received by the request receiving means are recorded by the recording means, and the contents are used based on the recorded contents of the request. The usage status is managed by the status management means. Then, it is determined by the determining means whether a predetermined adjustment to the maintenance target is necessary based on the usage status. When the adjustment is determined to be necessary, the maintenance target is notified by notifying that the adjustment is required. Support maintenance for
[0013]
According to the second aspect of the present invention, the maintenance target is a printer, and the determination unit determines whether it is necessary to adjust a color that changes depending on a use situation.
[0014]
According to the third aspect of the present invention, the order receiving request is received by the request receiving means, the ordering frequency of consumables is managed by the use state managing means based on the order request, and the ordering means is determined by the determining means. It is determined whether adjustment is necessary based on the relationship between the amount of consumables used based on frequency and the need for adjustment.
[0015]
According to the fourth aspect of the present invention, the repair request is received by the request receiving means, the repair frequency is managed by the use status managing means based on the repair request, and the repair frequency is adjusted by the determining means. It is determined whether adjustment is necessary from the relationship with the necessity.
[0016]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing a system configuration of the printer maintenance support system according to the present embodiment.
[0017]
In the printer maintenance support system illustrated in FIG. 1, a maintenance support server 10 is installed in a maintenance support company that provides a service for supporting maintenance of a printer that is a maintenance target. The maintenance of the printer 12 is supported. The maintenance support server 10 is connected to a printer 12 used by a user via a user terminal 14 and a network. The maintenance support server 10 is connected via a network to a maker terminal 16 installed at the maker of the printer 12 used by the user.
[0018]
The maintenance support server 10 receives a maintenance request for the printer 12 transmitted from the user side, that is, a request for ordering consumables or a repair request when a failure occurs, and records the received maintenance request content as printer information. Printer information database (recording means). The maintenance support server 10 manages the usage status of the printer 12 based on the contents of the request (printer information) recorded in the printer information database, and performs a predetermined adjustment to the printer 12 based on the managed usage status. Here, it has a function of determining whether or not print color adjustment (hereinafter, color adjustment) is necessary. When it is determined that the color adjustment is necessary, the maintenance support server 10 notifies the user or the maintenance staff of the maintenance support company that the color adjustment is necessary.
[0019]
The printer 12 used by the user is connected to the user terminal 14 via a network such as a LAN. The printer 12 is provided with a sensor for detecting the remaining amount of the consumable ink, a sensor for counting the number of output sheets for judging the time to replace the drum unit, and the like. It has a function of notifying the user terminal 14 that the amount of consumables is low when it is detected that replacement is necessary. For example, the printer 12 generates an e-mail having a predetermined format and transmits the generated e-mail to the user terminal 14 to notify that the replenishment or replacement of consumables is necessary. In addition, the printer 12 is provided with a sensor for detecting the occurrence of a failure, and has a function of notifying that a failure has occurred when the occurrence of a failure is detected. The printer 12 similarly generates an e-mail having a predetermined format, and transmits the generated e-mail to the user terminal to notify the occurrence of a failure.
[0020]
The user terminal 14 outputs the contents of the notification from the printer 12 and inquires of the user whether to transmit a request for ordering consumables or a repair request for failure. When the execution of request transmission is instructed in response to this inquiry, And a function of transmitting a request to the maintenance support server 10 of the maintenance support company. Note that the printer 12 is configured to notify the maintenance support server 10 directly without using the user terminal 14 when it is determined that replenishment or replacement of consumables is necessary or when a failure is detected. You can also.
[0021]
Upon receiving a consumable order request or a repair request from the printer 12 via the maintenance support server 10, the manufacturer terminal 16 outputs a consumable order request or a repair request acceptance, and outputs the requested consumable user. To a worker or the like to notify the delivery or execution of repair work.
[0022]
In the printer maintenance support system, the maintenance support server 10, the user terminal 14, and the maker terminal 16 read a program recorded on a recording medium such as a CD-ROM, a DVD, or a magnetic disk, and the operation is controlled by the program. Computer.
[0023]
FIG. 2 shows an example of printer information registered in a printer information database (hereinafter, referred to as a database) managed by the maintenance support server 10. In the database, information on the printer 12 used by the user is recorded. For example, as shown in FIG. 2A, the user name of the user using the printer 12, the model name of the printer 12, Information on the product number, installation location, and the like is recorded. Further, with the use of the printer 12 by the user, the contents of a request such as a request for ordering consumables or a request for repair due to occurrence of a failure transmitted from the user are recorded. For example, as shown in FIG. 2B, information on a consumable name, a request date, and the like are recorded in response to a consumable supply order request. In the example shown in FIG. 2B, the request date of the order request for each consumable is sequentially recorded. Further, the request frequency for each consumable is calculated based on the information corresponding to the order request recorded in the database, and is recorded in association with each consumable name. In the database, information on the repair location name of the repair location according to the repair request, the requested date, and the like are recorded. Further, the repair frequency is calculated and recorded based on the information corresponding to the repair request recorded in the database. As shown in FIG. 2, printer information about a plurality of printers 12 is registered in the database, and the usage status can be managed based on the printer information including the ordering frequency and the repair frequency for each of the printers.
[0024]
FIGS. 3A and 3B show the amount of consumables used and the adjustment based on the ordering frequency, which is the basis for determining whether color adjustment is necessary based on the printer information recorded in the database. It is a figure which shows the relationship between necessity (FIG. 3 (a)) and the relationship between repair frequency and necessity of adjustment (FIG. 3 (b)).
[0025]
FIG. 3A shows, for example, the relationship between the amount of ink used and the color density at the time of printing. The color density is not stable when the amount of ink used is small (ordering frequency is low). There is a relationship that the density becomes lighter than the intended density, and if the amount of ink used exceeds a certain amount, the color becomes lighter than the intended density as the usage increases thereafter. Is shown.
[0026]
FIG. 3B shows, for example, the relationship between the number of failures and the change in color during printing. As the number of failures (repair frequency) increases, the color changes (becomes darker or lighter than the intended color). ) Indicates that there is a relationship that makes it easier to do so.
[0027]
The maintenance support server 10 stores information of a reference value for determining whether or not the color adjustment is necessary according to the relationship shown in FIGS. 3A and 3B, and is stored in the database with the reference value. By comparing the printer information (ordering frequency, repair frequency) with the printer information, it is possible to determine whether or not color adjustment is necessary for the target printer 12.
[0028]
Next, the operation of the maintenance support server 10 in the printer maintenance support system of the present embodiment will be described.
First, the storage process of the printer information in the maintenance support server 10 will be described with reference to the flowchart shown in FIG.
[0029]
The printer 12 used by the user monitors the remaining amount of consumables such as ink, and the remaining amount is reduced to a predetermined level (a level at which it is determined that an order request should be transmitted). When it is detected that this has happened (FIGS. 1A and 1A), this is notified to the user terminal 14 (FIG. 1A and FIG. 1B).
[0030]
For example, the printer 12 creates an e-mail for notifying the remaining amount of consumables, and transmits the e-mail to the user terminal 14 to notify. In this e-mail, in addition to a message for notifying the remaining amount of consumables, data indicating a model name (article name), a product number (serial number), and consumables (for example, ink) for which the remaining amount is detected are displayed. Shall be included.
[0031]
The user terminal 14 outputs the content notified by the e-mail from the printer 12 and inquires of the user as to whether a request for ordering consumables should be transmitted to the maker (maintenance support server 10). The user terminal 14 can display a request screen in which necessary items for the request have been input from the information acquired from the printer 12, and can input an instruction as to whether or not to make an order request through this request screen. . When it is determined that the user terminal 14 transmits the order request in response to the instruction from the user (FIGS. 1A and 3C), the user terminal 14 sends the model name (article name) and the product number (serial number) to the maintenance support server 10. No.) and an order request including data indicating consumables (for example, ink) are transmitted (FIGS. 1A and 4D).
[0032]
Also, the printer 12 monitors the remaining amount of consumables and the like, and monitors the presence or absence of a failure. When a failure occurs (FIGS. 1A and 1A), the user terminal 14 operates in the same manner as described above. Is notified by e-mail or the like (FIG. 1 (a) (2)). The user terminal 14 inquires of the user whether a repair request should be transmitted, and when an instruction to request a repair is input in response to the inquiry (FIGS. 1A and 3C), the user terminal 14 sends a message to the maintenance support server 10. Then, a repair request including data indicating a model name (article name), a product number (serial number), a failure location, and the like is transmitted (FIGS. 1A and 4D).
[0033]
When receiving a request (order request or repair request) from the user terminal 14 (step A1), the maintenance support server 10 is a user who should provide a maintenance support service through a security authentication procedure such as user authentication. If the authentication is successful, the request is recorded as printer information in a database as shown in FIG. 2 (step A2). Further, the maintenance support server 10 updates the order frequency or the repair frequency of the consumable for which the order is requested based on the printer information recorded in the database, and records the updated frequency in the database (step A3). Then, the maintenance support server 10 transmits the request received from the user terminal 14 to the maker terminal 16 (Step A4) (FIGS. 1A and 6).
[0034]
On the maker side, the maker terminal 16 outputs acceptance of the request received via the maintenance support server 10, and notifies a worker or the like of dispatch of the requested consumable item to the user or execution of the repair work. The worker or the like checks the date and time when the consumables are delivered to the user and the date and time when the user goes to repair, etc., and sends the consumables accordingly (FIGS. 1 (a) and (8)). Go to a place where the printer 12 is installed and repair the printer 12.
[0035]
In this manner, the maintenance support server 10 receives the consumables order request and the repair request originally transmitted to the maker side, which are generated with the use of the printer 12 on the user side, and communicates between the user and the maker. By mediating, the contents of the request can be recorded in a database, and the usage status of the printer 12 can be managed.
[0036]
Next, color management in the maintenance support server 10 will be described with reference to a flowchart shown in FIG.
[0037]
The maintenance support server 10 targets a single printer whose printer information is registered in the database, and performs parts maintenance based on the repair frequency and order frequency information recorded in the database corresponding to the target printer. Is determined (step B1) (FIG. 1 (b) (1)). Further, the maintenance support server 10 determines whether the color adjustment is necessary based on the information on the repair frequency and the order frequency recorded in the database (step B3) (FIGS. 1B and 1A). That is, the maintenance support server 10 uses the reference value information, which has been described with reference to FIG. 3, for determining whether or not the color adjustment is necessary, and the printer information (order frequency, repair frequency) recorded in the database. And whether color adjustment is necessary for the target printer 12.
[0038]
The determination here is one of the reference values determined from the relationship between the amount of ink used and the color density during printing and the relationship between the number of failures and the change in color during printing shown in FIG. The determination may be made based on the above, or may be made by referring to both of them in a combined manner. Further, the determination may be made in consideration of other factors that can be referred to to determine the timing of color adjustment other than the relationship shown in FIG.
[0039]
Here, when the maintenance support server 10 determines that the component maintenance is necessary (step B2) or determines that the color adjustment is necessary (step B4), the maintenance support server 10 performs the component maintenance or the color on the user terminal 14. For example, an e-mail in a predetermined format is generated and transmitted to notify that adjustment is necessary (step B5) (FIGS. 1B and 2).
[0040]
When the user (user terminal 14) responds to the notification from the user (user terminal 14) with an execution request for component maintenance or color adjustment (step B6) (FIGS. 1B and 3C), the maintenance support server 10 sends the request. Upon receiving and undergoing security processing procedures such as user authentication, if the user who can provide the maintenance support service can be authenticated, the acceptance of the request is output and the requested parts maintenance or color adjustment is executed. (Step B7) (FIG. 1 (b) (4)).
[0041]
The maintenance staff of the maintenance support company goes to a place where the user's printer 12 is installed, and performs parts maintenance and color adjustment for the printer 12.
[0042]
Thus, the maintenance support server 10 can determine the necessity of component maintenance and color adjustment based on the printer information (repair frequency or order frequency) recorded in the database. Since the repair frequency or order frequency recorded in the database is updated successively in response to an order request or repair request transmitted from the user side, it is possible to determine an appropriate timing at which color adjustment is required.
[0043]
In this manner, the maintenance support server 10 according to the present embodiment receives a consumable order request or a correction request due to the occurrence of a failure transmitted from the user side, records the contents of the request in the database, and It is possible to manage the usage status and determine whether color adjustment is necessary according to the usage status. Therefore, it is possible to perform color adjustment at an appropriate timing according to a use situation that differs for each printer. For this reason, the harm caused by going to the installation location of the printer 12 for maintenance at regular intervals, that is, wasteful labor is consumed by going to the maintenance work even though color adjustment is unnecessary, It is possible to eliminate a situation in which color adjustment is not performed and output is performed in an unintended color because a fixed period does not elapse in spite of a state where adjustment is required. In addition, since the use status is managed for the user based on the order request and the correction request that are performed with the use of the printer 12, stable printing can be continued by the printer 12 without any special operation. It will be possible to execute it.
[0044]
In the above description, only one printer 12 is described for simplicity, but a plurality of printers used by one user can be described. In this case, the maintenance support server 10 records the printer information of each printer in the printer information database and manages the usage status of each printer. Further, a plurality of printers used by each of a plurality of users can be targeted. In this case, if the plurality of printers are different models, information on the relationship between the amount of consumables used and the need for adjustment and the relationship between the repair frequency and the need for adjustment as shown in FIG. It is assumed that the same model is prepared in advance, and whether color adjustment is necessary is determined by referring to information corresponding to the model. Further, it is preferable to share data between items of similar conditions in the same model, such as installation location.
[0045]
Although FIG. 1 illustrates one manufacturer, the usage status of a printer of each manufacturer can be managed for a plurality of manufacturers. By managing the printers of a plurality of different manufacturers together in the maintenance support server 10, even if the printers of a plurality of different manufacturers are mixedly used, the user can use a single maintenance support company (maintenance support server 10). Convenience is improved because an order request and a repair request need only be transmitted. In addition, even if a maker or a large number of users use their own printers 12, it is only necessary to receive a request transmission from one maintenance support company (maintenance support server 10), which facilitates management.
[0046]
In the above-described embodiment, the case where the color adjustment is performed in the printer 12 is described. However, in addition to the color adjustment, a case where a predetermined adjustment that changes with use is required may be applied.
[0047]
Further, the present invention is not limited to the printer 12, and can be applied to information devices such as various copiers, computers, and facsimile machines. In this case, the computer can directly transmit an order request and a repair request to the maintenance support server 10 by being connected to the maintenance support server 10 via the network. Further, in the facsimile apparatus, an order request and a repair request can be notified by facsimile. Note that various computers and facsimile machines need to be provided with a sensor for detecting the remaining amount of consumables and a detecting unit for detecting occurrence of a failure, and a function of transmitting a request in accordance with the detection by the detecting unit.
[0048]
Further, in addition to the information devices, other devices that require the maintenance and management in which the information devices capable of communicating with the maintenance support server 10 are mounted may be set as the maintenance target. For example, an automobile, a building, or the like can be a maintenance target. For automobiles, a sensor that detects the level of wear of consumables (oil, brake pads, batteries, etc.) is provided, and when the level of wear reaches a predetermined level, an order request (or a notification in place of the order request) is issued. It is transmitted to the maintenance support server 10 via wireless communication or the like. In addition, when a failure is detected, the user is notified and a correction request (or a notification in place of the correction request) is transmitted to the maintenance support server 10 in the same manner. The maintenance support server 10 manages the usage status of each vehicle based on order requests and repair requests (or notifications) from the vehicles. When the maintenance support company or the manufacturer determines that replenishment or replacement / repair of consumables is necessary based on the usage status of the vehicle managed by the maintenance support server 10, the maintenance of the user of the vehicle is performed. Is notified by e-mail or the like (corresponding to the notification that color adjustment to the printer 12 is necessary). In the case of a building or the like, the usage status can be managed by notifying the maintenance support server 10 of an order request or a correction request for consumables through various networks in the same manner as in the case of the automobile described above.
[0049]
Further, in the printer maintenance support system according to the present embodiment shown in FIG. 1, the maintenance support company and the manufacturer are provided separately, but the maintenance support company and the manufacturer may be integrated (in this case, The maintenance support server 10 also has the function of the maker terminal 16).
[0050]
In addition, the method described in the above-described embodiment can be executed on a recording medium such as a magnetic disk (such as a flexible disk or a hard disk), an optical disk (such as a CD-ROM or a DVD), or a semiconductor memory as a program that can be executed by a computer. It can be written and provided to various devices. Further, it is also possible to transmit the data via a communication medium and provide the data to various devices. A computer that realizes the present apparatus reads the program recorded on the recording medium or receives the program via the communication medium, and executes the above-described processing by controlling the operation of the program.
[0051]
Further, the present invention is not limited to the above-described embodiment, and can be variously modified in an implementation stage without departing from the gist of the invention. Furthermore, the embodiments include inventions at various stages, and various inventions can be extracted by appropriately combining a plurality of disclosed constituent elements. For example, in a case where an effect can be obtained even if some components are deleted from all the components shown in the embodiment, a configuration in which the components are deleted can be extracted as an invention.
[0052]
【The invention's effect】
As described in detail above, according to the first and fifth aspects of the present invention, the content of a maintenance request for a maintenance target is received and recorded, and the usage status is determined based on the recorded request content. It manages and determines whether a predetermined adjustment to the maintenance target is necessary based on the usage status, and when it is determined that the adjustment is required, it notifies that the adjustment is required, so it differs depending on the maintenance target. The maintenance of the maintenance target can be supported so that the adjustment can be performed at an appropriate timing according to the use situation.
[0053]
Further, according to the second aspect of the present invention, when the maintenance target is a printer, it is determined whether or not it is necessary to adjust the color that changes depending on the use situation, so that the color adjustment can be performed at an appropriate timing.
[0054]
According to the third aspect of the present invention, an order request for a maintenance target is received, the order frequency of consumables is managed based on the order request, and the consumption amount of the consumable based on the order frequency is determined. Since the necessity of the adjustment is determined from the relationship with the necessity of the adjustment, the adjustment can be performed at an appropriate timing.
[0055]
According to claim 4 of the present invention, a repair request for a maintenance target is received, a repair frequency is managed based on the repair request, and adjustment is performed based on a relationship between the repair frequency and the necessity of adjustment. Since it is determined whether it is necessary, the adjustment can be performed at an appropriate timing.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a system configuration of a printer maintenance support system according to an embodiment.
FIG. 2 is a diagram showing an example of printer information registered in a printer information database managed by a maintenance support server 10.
FIG. 3 shows the relationship between the amount of consumables used based on the ordering frequency and the necessity of adjustment, which is the basis for determining whether color adjustment is necessary based on printer information recorded in the printer information database. And the relationship between the frequency of repair and the need for adjustment.
FIG. 4 is a flowchart for explaining printer information accumulation processing in the maintenance support server 10 according to the embodiment.
FIG. 5 is a flowchart for explaining color management in the maintenance support server 10 according to the embodiment.
[Explanation of symbols]
10. Maintenance support server
12 ... Printer
14 ... User terminal
16 ... Maker terminal

Claims (5)

A maintenance support server that supports maintenance of a maintenance object,
Request receiving means for receiving a maintenance request for the maintenance object,
Recording means for recording the content of the maintenance request received by the request receiving means,
Based on the contents of the request recorded by the recording means, a use state management means for managing the use state for the maintenance target,
Based on the usage status managed by the usage status management unit, a determination unit that determines whether a predetermined adjustment to the maintenance target is necessary,
A maintenance support server comprising: a notifying unit that notifies that adjustment is necessary when the determination unit determines that adjustment is necessary. The maintenance object is a printer,
The maintenance support server according to claim 1, wherein the determination unit determines whether color adjustment to the printer is necessary. The request receiving unit receives an order request for consumables in the maintenance target as a maintenance request,
The use status management means manages the order frequency of consumables based on the order request,
2. The method according to claim 1, wherein the determining unit determines whether adjustment is necessary based on a relationship between the usage amount of the consumable based on the order frequency managed by the usage status managing unit and the necessity of adjustment. Maintenance support server. The request receiving means receives a repair request for the maintenance target as a maintenance request,
The use status management means manages a repair frequency based on the repair request,
The maintenance support server according to claim 1, wherein the determination unit determines whether adjustment is necessary based on a relationship between the repair frequency managed by the usage status management unit and the necessity of adjustment. A maintenance support method for supporting maintenance of a maintenance object,
Receiving a maintenance request for the maintenance object,
Based on the content of the received maintenance request, manage the usage status of the maintenance object,
Based on the managed usage status, determine whether a predetermined adjustment to the maintenance target is necessary,
A maintenance support method characterized by notifying that adjustment is necessary when it is determined that adjustment is necessary.

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